Civic Intelligence

Consumer Satisfaction Services Inc.

990 • Fiscal year 2025 • EIN 02-0578157

Jul 01, 2024 to Jun 30, 2025 • Filed on Apr 02, 2026

Organization ProfileWWW.CSS-PA.ORG

View Organization Page

4785 Linglestown Rd Ste 201Harrisburg, PA 17112

(717) 651-1070

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

91st percentile

0.64x

Higher debt load relative to assets than 91% of similar nonprofits.

2025 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2025

Liabilities / Revenue

86th percentile

0.39x

Higher debt load relative to revenue than 86% of similar nonprofits.

2025 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2025

Net Margin

34th percentile

-2.1%

Higher net margin than 34% of similar nonprofits.

2025 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2025

Top Officer Pay

92nd percentile

$125,517

Higher top officer pay than 92% of similar nonprofits.

Top officer pay equals 17.2% of source-year revenue.

2025 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2025

Asset Growth

95th percentile

119%

Faster asset growth than 95% of similar nonprofits.

2025 filings • 501(c)3 • $500k-$1M nonprofits • Annualized from 2024 to 2025

Revenue Growth

38th percentile

0.2%

Faster revenue growth than 38% of similar nonprofits.

2025 filings • 501(c)3 • $500k-$1M nonprofits • Annualized from 2024 to 2025

Balance Sheet
Liabilities / Assets91st percentile

Assets

Up

$443,040

Up $240,924 (+119%) from 2024

Net Assets

Down

$161,094

Down $14,936 (-8.5%) from 2024

Liabilities

Up

$281,946

Up $255,860 (+981%) from 2024

Revenue And Expenses
Liabilities / Revenue86th percentileNet Margin34th percentile

Revenue

Up

$728,626

Up $1,440 (+0.2%) from 2024

Expenses

Up

$743,564

Up $32,769 (+4.6%) from 2024

Net Income

Down

-$14,938

Down $31,329 (-191%) from 2024

Historical Trend

Balance Sheet Trend

Asset Growth95th percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$600K$400K$200K$0-$200KAssets 2010: $37,737Liabilities 2010: $82,886Net Assets 2010: -$45,1492010Assets 2011: $47,645Liabilities 2011: $62,236Net Assets 2011: -$14,5912011Assets 2012: $23,001Liabilities 2012: $60,908Net Assets 2012: -$37,9072012Assets 2013: $58,537Liabilities 2013: $59,182Net Assets 2013: -$6452013Assets 2014: $59,221Liabilities 2014: $57,461Net Assets 2014: $1,7602014Assets 2015: $91,347Liabilities 2015: $58,380Net Assets 2015: $32,9672015Assets 2016: $81,291Liabilities 2016: $6,862Net Assets 2016: $74,4292016Assets 2017: $92,594Liabilities 2017: $6,912Net Assets 2017: $85,6822017Assets 2018: $95,905Liabilities 2018: $6,681Net Assets 2018: $89,2242018Assets 2019: $165,260Liabilities 2019: $15,599Net Assets 2019: $149,6612019Assets 2020: $169,640Liabilities 2020: $17,356Net Assets 2020: $152,2842020Assets 2021: $177,667Liabilities 2021: $15,828Net Assets 2021: $161,8392021Assets 2022: $156,482Liabilities 2022: $12,432Net Assets 2022: $144,0502022Assets 2023: $228,961Liabilities 2023: $69,322Net Assets 2023: $159,6392023Assets 2024: $202,116Liabilities 2024: $26,086Net Assets 2024: $176,0302024Assets 2025: $443,040Liabilities 2025: $281,946Net Assets 2025: $161,0942025

Highlighted filing

2025

Assets$443,040
Liabilities$281,946
Net Assets$161,094
Open 2025 Filing

Operations Trend

Revenue Growth38th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$800K$600K$400K$200K$0-$200KRevenue 2010: $397,126Expenses 2010: $400,655Net Income 2010: -$3,5292010Revenue 2011: $391,670Expenses 2011: $373,695Net Income 2011: $17,9752011Expenses 2012: $383,9412012Revenue 2013: $424,302Expenses 2013: $387,040Net Income 2013: $37,2622013Revenue 2014: $347,401Expenses 2014: $344,996Net Income 2014: $2,4052014Revenue 2015: $373,956Expenses 2015: $342,748Net Income 2015: $31,2082015Revenue 2016: $455,698Expenses 2016: $414,236Net Income 2016: $41,4622016Revenue 2017: $410,784Expenses 2017: $399,531Net Income 2017: $11,2532017Revenue 2018: $431,495Expenses 2018: $427,953Net Income 2018: $3,5422018Revenue 2019: $527,144Expenses 2019: $466,707Net Income 2019: $60,4372019Revenue 2020: $516,692Expenses 2020: $514,488Net Income 2020: $2,2042020Revenue 2021: $510,471Expenses 2021: $500,497Net Income 2021: $9,9742021Revenue 2022: $570,851Expenses 2022: $588,640Net Income 2022: -$17,7892022Revenue 2023: $622,453Expenses 2023: $606,864Net Income 2023: $15,5892023Revenue 2024: $727,186Expenses 2024: $710,795Net Income 2024: $16,3912024Revenue 2025: $728,626Expenses 2025: $743,564Net Income 2025: -$14,9382025

Highlighted filing

2025

Revenue$728,626
Expenses$743,564
Net Income-$14,938
Open 2025 Filing
Jump To
Filing Snapshot
Filing Period
Jul 1, 2024 to Jun 30, 2025
Signed
Apr 2, 2026
Return Version
2024v5.0
Gross Receipts
$728,668
Mission and Program Overview

Mission

To contribute to the development of an effective and cooperative behavioral health system

Balance Sheet Detail
LineBeginningEndChange
Assets
Savings and Temporary Cash Investments$65,707$69,853▲ $4,146
Cash and Non-Interest-Bearing Accounts$101,911$59,879▼ $42,032
Land, Buildings, and Equipment, Net$7,151$29,459▲ $22,308
Intangible Assets$14,687$11,299▼ $3,388
Total Assets$202,116$443,040▲ $240,924
Other Assets Total$12,660$272,550▲ $259,890
Liabilities
Other Liabilities$14,919$272,211▲ $257,292
Escrow Account Liability$8,086$7,155▼ $931
Accounts Payable and Accrued Expenses$3,079$2,580▼ $499
Total Liabilities$26,084$281,946▲ $255,862
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$176,032$161,094▼ $14,938
Total Net Assets Fund Balance$176,032$161,094▼ $14,938
Total Liabilities and Net Assets / Fund Balance$202,116$443,040▲ $240,924

Asset Categories

AssetBook ValueDepreciationBasis
Other Land Buildings$29,459$17,680$47,139
Other Assets Org$5,162--
Compensation and Service Providers
Top Officer Pay92nd percentile

Employees

NameTitleFull / Part TimeBaseTotal
Jessica PaulExecutive DiFT$125,517$125,517

Board Members and Trustees

NameTitle
Traci SchaefferChairman
Steve BarndtVice Chairma
Jeff KlareMember
Lisa Arifer-polchaMember
Martha MercurioMember
Deborah AllenSecretary
Christopher KroftTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$36,875
Program Service Revenue
$687,990
Investment Income
$520
Other Revenue
$3,241
All Other Contributions
$7,675
Change in Net Assets
$-14,938
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$533,145
Other Expenses$210,419
Total Fundraising Expense$406
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$398,435$20,804-$419,239
Other Employee Benefits$69,559$12,275-$81,834
Occupancy$68,706$12,125-$80,831
Payroll Taxes$30,480$1,592-$32,072
Fees for Services Other$19,840$9,929-$29,769
Travel$15,164--$15,164
Depreciation Depletion$8,474$1,495-$9,969
Fees for Services Accounting-$9,692-$9,692
Office Expenses$9,043$20-$9,063
Conferences and Meetings$6,347$2,252-$8,599
Insurance$2,402$2,597-$4,999
Other Expenses$613$392-$613
Interest$482$53-$535
All Other Expenses--$406$406
Total Functional Expenses$668,935$74,223$406$743,564
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Right of Use Liabilities$272,211
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
Yes
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Page 6, Part VI, Line 11B

“Copy of the 990 provided by electronic or paper format to board members prior to filing”

Form 990, Page 6, Part VI, Line 12C

“Board members required to disclose any conflicts of interest on an annual basis”

Form 990, Page 6, Part VI, Line 15A

“Compensation process for top official organization is part of the pennsylvania association of non-profit organizations which conducts yearly salary reviews of local not for profit organizations.”

Form 990, Page 6, Part VI, Line 18

“Statements made available to the public upon written request”

Form 990, Page 6, Part VI, Line 19

“No documents available to the public”

Filing and Contact Details

Filer

Filer Name
Consumer Satisfaction Services Inc
EIN
02-0578157
Phone
7176511070
Address
4785 LINGLESTOWN RD STE 201, HARRISBURG, PA 17112

Signing Officer

Name
Jessica Paul
Title
Executive Director
Phone
7176511070
Signed
2026-04-02

Organization Details

Principal Officer
Jessica Paul
Formed
2002
Legal Domicile
Pa
Voting Board Members
7
Independent Board Members
6
Employees
18

Preparer

Firm
Gift Cpas
Address
1205 MANOR DRIVE SUITE 100, MECHANICSBURG, PA 17055
Preparer
Drew T Brubaker
Phone
7177663555
Supplemental Narrative

Financial Statement Notes

Schedule D, Page 4, Part XIII

“The organization follows the modified cash basis of accounting, which provides guidance on accounting for uncertainty in income taxes recognized in an organization's financial statements. The organization's policy is to charge penalties and interest to income tax expense as incurred. The organizations federal and state income tax returns are subject to examination by the internal revenue service and state tax authorities, generally for a period of three years after the returns are filed.”

Raw XML AppendixShowing 400 of 403 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990ScheduleA/Form990ScheduleAPartVIGrp/FormAndLineReferenceDesc0PART II, LINE 10
IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearAmt0687990
IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearMinus1YearAmt0722131
IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearMinus2YearsAmt0619836
IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearMinus3YearsAmt0569984
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IRS990ScheduleA/GrossInvestmentIncome170Grp/CurrentTaxYearMinus1YearAmt0596
IRS990ScheduleA/GrossInvestmentIncome170Grp/CurrentTaxYearMinus2YearsAmt0421
IRS990ScheduleA/GrossInvestmentIncome170Grp/CurrentTaxYearMinus3YearsAmt0114
IRS990ScheduleA/GrossInvestmentIncome170Grp/CurrentTaxYearMinus4YearsAmt0116
IRS990ScheduleA/GrossInvestmentIncome170Grp/TotalAmt01809
IRS990ScheduleA/GrossReceiptsRltdActivitiesAmt01416152
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IRS990ScheduleA/OtherIncome170Grp/CurrentTaxYearMinus1YearAmt02790
IRS990ScheduleA/OtherIncome170Grp/CurrentTaxYearMinus2YearsAmt02196
IRS990ScheduleA/OtherIncome170Grp/CurrentTaxYearMinus3YearsAmt0753
IRS990ScheduleA/OtherIncome170Grp/CurrentTaxYearMinus4YearsAmt01006
IRS990ScheduleA/OtherIncome170Grp/TotalAmt09986
IRS990ScheduleA/PublicOrganization170Ind0X
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IRS990ScheduleA/PublicSupportPY170Pct00.99620
IRS990ScheduleA/PublicSupportTotal170Amt03109290
IRS990ScheduleA/ThirtyThrPctSuprtTestsCY170Ind0X
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearAmt0687990
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus1YearAmt0722131
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus2YearsAmt0619836
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus3YearsAmt0569984
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus4YearsAmt0509349
IRS990ScheduleA/TotalCalendarYear170Grp/TotalAmt03109290
IRS990ScheduleA/TotalSupportAmt03121085
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IRS990ScheduleD/AgentTrusteeEtcInd0false
IRS990ScheduleD/InclEscrowCustodialAcctLiabInd0false
IRS990ScheduleD/OtherAssetsOrgGrp/BookValueAmt0260233
IRS990ScheduleD/OtherAssetsOrgGrp/BookValueAmt17155
IRS990ScheduleD/OtherAssetsOrgGrp/BookValueAmt25162
IRS990ScheduleD/OtherAssetsOrgGrp/Desc0RIGHT OF USE ASSETS- OPERATING
IRS990ScheduleD/OtherAssetsOrgGrp/Desc1CUSTODIAL BANK ACCOUNTS
IRS990ScheduleD/OtherAssetsOrgGrp/Desc2SECURITY DEPOSITS
IRS990ScheduleD/OtherLandBuildingsGrp/BookValueAmt029459
IRS990ScheduleD/OtherLandBuildingsGrp/DepreciationAmt017680
IRS990ScheduleD/OtherLandBuildingsGrp/OtherCostOrOtherBasisAmt047139
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Amt0272211
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Desc0RIGHT OF USE LIABILITIES
IRS990ScheduleD/SupplementalInformationDetail/ExplanationTxt0THE ORGANIZATION FOLLOWS THE MODIFIED CASH BASIS OF ACCOUNTING, WHICH PROVIDES GUIDANCE ON ACCOUNTING FOR UNCERTAINTY IN INCOME TAXES RECOGNIZED IN AN ORGANIZATION'S FINANCIAL STATEMENTS. THE ORGANIZATION'S POLICY IS TO CHARGE PENALTIES AND INTEREST TO INCOME TAX EXPENSE AS INCURRED. THE ORGANIZATIONS FEDERAL AND STATE INCOME TAX RETURNS ARE SUBJECT TO EXAMINATION BY THE INTERNAL REVENUE SERVICE AND STATE TAX AUTHORITIES, GENERALLY FOR A PERIOD OF THREE YEARS AFTER THE RETURNS ARE FILED.
IRS990ScheduleD/SupplementalInformationDetail/FormAndLineReferenceDesc0SCHEDULE D, PAGE 4, PART XIII
IRS990ScheduleD/TotalBookValueLandBuildingsAmt029459
IRS990ScheduleD/TotalBookValueOtherAssetsAmt0272550
IRS990ScheduleD/TotalLiabilityAmt0272211
IRS990/ScheduleJRequiredInd0false
IRS990/ScheduleORequiredInd0false
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0COPY OF THE 990 PROVIDED BY ELECTRONIC OR PAPER FORMAT TO BOARD MEMBERS PRIOR TO FILING
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1BOARD MEMBERS REQUIRED TO DISCLOSE ANY CONFLICTS OF INTEREST ON AN ANNUAL BASIS
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2COMPENSATION PROCESS FOR TOP OFFICIAL ORGANIZATION IS PART OF THE PENNSYLVANIA ASSOCIATION OF NON-PROFIT ORGANIZATIONS WHICH CONDUCTS YEARLY SALARY REVIEWS OF LOCAL NOT FOR PROFIT ORGANIZATIONS.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3STATEMENTS MADE AVAILABLE TO THE PUBLIC UPON WRITTEN REQUEST
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt4NO DOCUMENTS AVAILABLE TO THE PUBLIC
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0FORM 990, PAGE 6, PART VI, LINE 11B
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1FORM 990, PAGE 6, PART VI, LINE 12C
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2FORM 990, PAGE 6, PART VI, LINE 15A
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc3FORM 990, PAGE 6, PART VI, LINE 18
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc4FORM 990, PAGE 6, PART VI, LINE 19
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IRS990/SignificantNewProgramSrvcInd0false
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IRS990/SubjectToExcsTaxNetInvstIncInd0false
IRS990/SubjectToProxyTaxInd0false
IRS990/SubjToTaxRmnrtnExPrchtPymtInd0false
IRS990/TaxablePartyNotificationInd0false
IRS990/TaxExemptBondsInd0false
IRS990/TerminateOperationsInd0false
IRS990/TotalAssetsBOYAmt0202116
IRS990/TotalAssetsEOYAmt0443040
IRS990/TotalAssetsGrp/BOYAmt0202116
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IRS990/TotalContributionsAmt036875
IRS990/TotalEmployeeCnt018
IRS990/TotalFunctionalExpensesGrp/FundraisingAmt0406
IRS990/TotalFunctionalExpensesGrp/ManagementAndGeneralAmt074223
IRS990/TotalFunctionalExpensesGrp/ProgramServicesAmt0668935
IRS990/TotalFunctionalExpensesGrp/TotalAmt0743564
IRS990/TotalGrossUBIAmt00
IRS990/TotalLiabilitiesBOYAmt026084
IRS990/TotalLiabilitiesEOYAmt0281946
IRS990/TotalLiabilitiesGrp/BOYAmt026084
IRS990/TotalLiabilitiesGrp/EOYAmt0281946
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IRS990/TotalProgramServiceExpensesAmt0668935
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IRS990/TotalRevenueGrp/RelatedOrExemptFuncIncomeAmt0691189
IRS990/TotalRevenueGrp/TotalRevenueColumnAmt0728626
IRS990/TotLiabNetAssetsFundBalanceGrp/BOYAmt0202116
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IRS990/TravelGrp/ProgramServicesAmt015164
IRS990/TravelGrp/TotalAmt015164
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IRS990/TypeOfOrganizationCorpInd0X
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IRS990/USAddress/CityNm0HARRISBURG
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IRS990/USAddress/ZIPCd017112
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ReturnHeader/BuildTS02025-03-06 01:10:19Z
ReturnHeader/BusinessOfficerGrp/PersonNm0JESSICA PAUL
ReturnHeader/BusinessOfficerGrp/PersonTitleTxt0EXECUTIVE DIRECTOR
ReturnHeader/BusinessOfficerGrp/PhoneNum07176511070
ReturnHeader/BusinessOfficerGrp/SignatureDt02026-04-02
ReturnHeader/Filer/BusinessName/BusinessNameLine1Txt0CONSUMER SATISFACTION SERVICES INC
ReturnHeader/Filer/BusinessNameControlTxt0CONS
ReturnHeader/Filer/EIN0020578157
ReturnHeader/Filer/PhoneNum07176511070
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ReturnHeader/Filer/USAddress/CityNm0HARRISBURG
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ReturnHeader/PreparerFirmGrp/PreparerFirmName/BusinessNameLine1Txt0GIFT CPAS
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/AddressLine1Txt01205 MANOR DRIVE SUITE 100
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/CityNm0MECHANICSBURG
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/StateAbbreviationCd0PA
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/ZIPCd017055
ReturnHeader/PreparerPersonGrp/PhoneNum07177663555
ReturnHeader/PreparerPersonGrp/PreparationDt02026-04-02
ReturnHeader/PreparerPersonGrp/PreparerPersonNm0DREW T BRUBAKER
ReturnHeader/ReturnTs02026-04-14T11:32:50-04:00
ReturnHeader/ReturnTypeCd0990

Document Assets

No mirrored PDF or thumbnail assets are attached yet.

Filings

Displayed year

2025 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$443,040
Liabilities
$281,946
Net assets
$161,094
Revenue
$728,626
Expenses
$743,564
Net income
-$14,938
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Detailed filing. Detailed filing data is available for this year.$4.43$2.82$1.61$7.29$7.44$0.15
2024Detailed filing. Detailed filing data is available for this year.$2.02$0.26$1.76$7.27$7.11$0.16
2023Detailed filing. Detailed filing data is available for this year.$2.29$0.69$1.60$6.22$6.07$0.16
2022Detailed filing. Detailed filing data is available for this year.$1.56$0.12$1.44$5.71$5.89$0.18
2021Detailed filing. Detailed filing data is available for this year.$1.78$0.16$1.62$5.10$5.00$0.10
2020Detailed filing. Detailed filing data is available for this year.$1.70$0.17$1.52$5.17$5.14$0.02
2019Detailed filing. Detailed filing data is available for this year.$1.65$0.16$1.50$5.27$4.67$0.60
2018Detailed filing. Detailed filing data is available for this year.$0.96$0.07$0.89$4.31$4.28$0.04
2017Detailed filing. Detailed filing data is available for this year.$0.93$0.07$0.86$4.11$4.00$0.11
2016Summary only. Only limited summary data is available for this year.$0.81$0.07$0.74$4.56$4.14$0.41
2015Summary only. Only limited summary data is available for this year.$0.91$0.58$0.33$3.74$3.43$0.31
2014Detailed filing. Detailed filing data is available for this year.$0.59$0.57$0.02$3.47$3.45$0.02
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.59$0.59$0.01$4.24$3.87$0.37
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.23$0.61$0.38$3.84
2011Summary only. Only limited summary data is available for this year.$0.48$0.62$0.15$3.92$3.74$0.18
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.38$0.83$0.45$3.97$4.01$0.04