Civic Intelligence

Consumer Satisfaction Services Inc.

990 • Fiscal year 2018 • EIN 02-0578157

Jul 01, 2017 to Jun 30, 2018 • Filed on Sep 01, 2018

Organization ProfileWWW.CSS-PA.ORG

View Organization Page

201 4775 Linglestown Rd Ste 201Harrisburg, PA 17112

(717) 651-1070

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

76th percentile

0.07x

Higher debt load relative to assets than 76% of similar nonprofits.

2018 filings • 501(c)3 • <$500k nonprofits • Source year 2018

Liabilities / Revenue

68th percentile

0.02x

Higher debt load relative to revenue than 68% of similar nonprofits.

2018 filings • 501(c)3 • <$500k nonprofits • Source year 2018

Net Margin

44th percentile

0.8%

Higher net margin than 44% of similar nonprofits.

2018 filings • 501(c)3 • <$500k nonprofits • Source year 2018

Top Officer Pay

98th percentile

$93,659

Higher top officer pay than 98% of similar nonprofits.

Top officer pay equals 21.7% of source-year revenue.

2018 filings • 501(c)3 • <$500k nonprofits • Source year 2018

Asset Growth

54th percentile

3.6%

Faster asset growth than 54% of similar nonprofits.

2018 filings • 501(c)3 • <$500k nonprofits • Annualized from 2017 to 2018

Revenue Growth

56th percentile

5.0%

Faster revenue growth than 56% of similar nonprofits.

2018 filings • 501(c)3 • <$500k nonprofits • Annualized from 2017 to 2018

Balance Sheet
Liabilities / Assets76th percentile

Assets

Up

$95,905

Up $3,311 (+3.6%) from 2017

Net Assets

Up

$89,224

Up $3,542 (+4.1%) from 2017

Liabilities

Down

$6,681

Down $231 (-3.3%) from 2017

Revenue And Expenses
Liabilities / Revenue68th percentileNet Margin44th percentile

Revenue

Up

$431,495

Up $20,711 (+5.0%) from 2017

Expenses

Up

$427,953

Up $28,422 (+7.1%) from 2017

Net Income

Down

$3,542

Down $7,711 (-69%) from 2017

Historical Trend

Balance Sheet Trend

Asset Growth54th percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$600K$400K$200K$0-$200KAssets 2010: $37,737Liabilities 2010: $82,886Net Assets 2010: -$45,1492010Assets 2011: $47,645Liabilities 2011: $62,236Net Assets 2011: -$14,5912011Assets 2012: $23,001Liabilities 2012: $60,908Net Assets 2012: -$37,9072012Assets 2013: $58,537Liabilities 2013: $59,182Net Assets 2013: -$6452013Assets 2014: $59,221Liabilities 2014: $57,461Net Assets 2014: $1,7602014Assets 2015: $91,347Liabilities 2015: $58,380Net Assets 2015: $32,9672015Assets 2016: $81,291Liabilities 2016: $6,862Net Assets 2016: $74,4292016Assets 2017: $92,594Liabilities 2017: $6,912Net Assets 2017: $85,6822017Assets 2018: $95,905Liabilities 2018: $6,681Net Assets 2018: $89,2242018Assets 2019: $165,260Liabilities 2019: $15,599Net Assets 2019: $149,6612019Assets 2020: $169,640Liabilities 2020: $17,356Net Assets 2020: $152,2842020Assets 2021: $177,667Liabilities 2021: $15,828Net Assets 2021: $161,8392021Assets 2022: $156,482Liabilities 2022: $12,432Net Assets 2022: $144,0502022Assets 2023: $228,961Liabilities 2023: $69,322Net Assets 2023: $159,6392023Assets 2024: $202,116Liabilities 2024: $26,086Net Assets 2024: $176,0302024Assets 2025: $443,040Liabilities 2025: $281,946Net Assets 2025: $161,0942025

Highlighted filing

2018

Assets$95,905
Liabilities$6,681
Net Assets$89,224
Open 2018 Filing

Operations Trend

Revenue Growth56th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$800K$600K$400K$200K$0-$200KRevenue 2010: $397,126Expenses 2010: $400,655Net Income 2010: -$3,5292010Revenue 2011: $391,670Expenses 2011: $373,695Net Income 2011: $17,9752011Expenses 2012: $383,9412012Revenue 2013: $424,302Expenses 2013: $387,040Net Income 2013: $37,2622013Revenue 2014: $347,401Expenses 2014: $344,996Net Income 2014: $2,4052014Revenue 2015: $373,956Expenses 2015: $342,748Net Income 2015: $31,2082015Revenue 2016: $455,698Expenses 2016: $414,236Net Income 2016: $41,4622016Revenue 2017: $410,784Expenses 2017: $399,531Net Income 2017: $11,2532017Revenue 2018: $431,495Expenses 2018: $427,953Net Income 2018: $3,5422018Revenue 2019: $527,144Expenses 2019: $466,707Net Income 2019: $60,4372019Revenue 2020: $516,692Expenses 2020: $514,488Net Income 2020: $2,2042020Revenue 2021: $510,471Expenses 2021: $500,497Net Income 2021: $9,9742021Revenue 2022: $570,851Expenses 2022: $588,640Net Income 2022: -$17,7892022Revenue 2023: $622,453Expenses 2023: $606,864Net Income 2023: $15,5892023Revenue 2024: $727,186Expenses 2024: $710,795Net Income 2024: $16,3912024Revenue 2025: $728,626Expenses 2025: $743,564Net Income 2025: -$14,9382025

Highlighted filing

2018

Revenue$431,495
Expenses$427,953
Net Income$3,542
Open 2018 Filing
Jump To
Filing Snapshot
Filing Period
Jul 1, 2017 to Jun 30, 2018
Signed
Sep 1, 2018
Return Version
2017v2.3
Gross Receipts
$431,495
Mission and Program Overview

Mission

To contribute to the development of an effective and cooperative behavioral health system

Balance Sheet Detail
LineBeginningEndChange
Assets
Cash and Non-Interest-Bearing Accounts$82,313$84,196▲ $1,883
Land, Buildings, and Equipment, Net$5,110$4,262▼ $848
Total Assets$92,594$95,905▲ $3,311
Other Assets Total$5,171$7,447▲ $2,276
Liabilities
Other Liabilities$6,912$6,681▼ $231
Total Liabilities$6,912$6,681▼ $231
Net Assets / Fund Balance
Unrestricted Net Assets$85,682$89,224▲ $3,542
Total Net Assets Fund Balance$85,682$89,224▲ $3,542
Total Liabilities and Net Assets / Fund Balance$92,594$95,905▲ $3,311

Asset Categories

AssetBook ValueDepreciationBasis
Equipment-$13,020$17,282
Compensation and Service Providers
Top Officer Pay98th percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Jessica PaulExecutive DirectorFT$80,435$13,224$93,659

Board Members and Trustees

NameTitle
Steve BarndtPresident
Brian HavlikBoard Member
Lisa Arifer-polchaBoard Member
Deborah AllenSecretary
Christopher KroftTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$430,716
Program Service Revenue
$0
Investment Income
$58
Other Revenue
$721
Change in Net Assets
$3,542
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$292,545
Other Expenses$135,408
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$141,496$841-$142,337
Current Officers, Directors, Trustees, and Key Employees$68,370$12,065-$80,435
Other Employee Benefits$44,821$7,910-$52,731
Occupancy$42,641$7,525-$50,166
Travel$19,092--$19,092
Payroll Taxes$16,055$987-$17,042
Fees for Services Other$7,916$3,366-$11,282
All Other Expenses$4,449$542-$4,991
Other Expenses$3,426$605-$4,031
Insurance-$3,370-$3,370
Office Expenses$2,207--$2,207
Fees for Services Accounting-$2,145-$2,145
Depreciation Depletion$1,622$286-$1,908
Advertising-$933-$933
Conferences and Meetings-$396-$396
Interest$116$20-$136
Total Functional Expenses$386,306$41,647$0$427,953
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Payroll Liability$829
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
Yes
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Part VI, Section B, Line 11

“Provide a hard copy at the december board meeting”

Filing and Contact Details

Filer

Filer Name
Consumer Satisfaction Services
EIN
02-0578157
Phone
7176511070
Address
201 4775 LINGLESTOWN RD STE 201, HARRISBURG, PA 17112

Signing Officer

Name
Jessica Paul
Title
Executive Director
Phone
7176511070
Signed
2018-09-01

Organization Details

Principal Officer
Jessica Paul
Formed
2002
Legal Domicile
Pa
Voting Board Members
5
Independent Board Members
5
Employees
11

Preparer

Firm
Nfp Business Solutions
Address
1298 FIELDSTONE DRIVE, MOUNT JOY, PA 17552
Preparer
Russell J Woodling
Phone
7178751156
Supplemental Narrative

Additional Explanations

Part IX, Line 11G

“Consulting total 7911 equipment rental 3371”

Part IX, Line 24E

“Miscellaneous expense usd 527”

Raw XML Appendix380 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990ScheduleA/PublicSupportTotal170Amt02016146
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearAmt0430716
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus1YearAmt0409295
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus2YearsAmt0453961
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus3YearsAmt0372834
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus4YearsAmt0349340
IRS990ScheduleA/TotalCalendarYear170Grp/TotalAmt02016146
IRS990ScheduleA/TotalSupportAmt02017015
IRS990/ScheduleBRequiredInd00
IRS990ScheduleC/Form1120POLFiledInd00
IRS990ScheduleC/Form4720FiledInd00
IRS990ScheduleC/SupplementalInformationDetail/ExplanationTxt0AGENCY DOES NOT PARTICIPATE IN ANY CAMPAIGN OR LOBBYING ACTIVITIES
IRS990ScheduleC/SupplementalInformationDetail/FormAndLineReferenceDesc0PART 1-A Line 1
IRS990ScheduleD/EquipmentGrp/DepreciationAmt013020
IRS990ScheduleD/EquipmentGrp/OtherCostOrOtherBasisAmt017282
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Amt0829
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Desc0PAYROLL LIABILITY
IRS990ScheduleD/TotalLiabilityAmt0829
IRS990/ScheduleJRequiredInd00
IRS990/ScheduleORequiredInd01
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0PROVIDE A HARD COPY AT THE DECEMBER BOARD MEETING
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1CONSULTING TOTAL 7911 EQUIPMENT RENTAL 3371
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2MISCELLANEOUS EXPENSE USD 527
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0PART VI, SECTION B, LINE 11
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1PART IX, LINE 11G
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2PART IX, LINE 24E
IRS990/SchoolOperatingInd00
IRS990/SignificantChangeInd00
IRS990/SignificantNewProgramSrvcInd00
IRS990/SubjectToProxyTaxInd00
IRS990/TaxableDistributionsInd00
IRS990/TaxablePartyNotificationInd00
IRS990/TaxExemptBondsInd00
IRS990/TempOrPermanentEndowmentsInd00
IRS990/TerminateOperationsInd00
IRS990/TotalAssetsBOYAmt092594
IRS990/TotalAssetsEOYAmt095905
IRS990/TotalAssetsGrp/BOYAmt092594
IRS990/TotalAssetsGrp/EOYAmt095905
IRS990/TotalCompGreaterThan150KInd00
IRS990/TotalContributionsAmt0430716
IRS990/TotalEmployeeCnt011
IRS990/TotalFunctionalExpensesGrp/FundraisingAmt00
IRS990/TotalFunctionalExpensesGrp/ManagementAndGeneralAmt041647
IRS990/TotalFunctionalExpensesGrp/ProgramServicesAmt0386306
IRS990/TotalFunctionalExpensesGrp/TotalAmt0427953
IRS990/TotalGrossUBIAmt00
IRS990/TotalLiabilitiesBOYAmt06912
IRS990/TotalLiabilitiesEOYAmt06681
IRS990/TotalLiabilitiesGrp/BOYAmt06912
IRS990/TotalLiabilitiesGrp/EOYAmt06681
IRS990/TotalNetAssetsFundBalanceGrp/BOYAmt085682
IRS990/TotalNetAssetsFundBalanceGrp/EOYAmt089224
IRS990/TotalOtherCompensationAmt013224
IRS990/TotalProgramServiceExpensesAmt0427953
IRS990/TotalReportableCompFromOrgAmt080435
IRS990/TotalRevenueGrp/ExclusionAmt0779
IRS990/TotalRevenueGrp/RelatedOrExemptFuncIncomeAmt00
IRS990/TotalRevenueGrp/TotalRevenueColumnAmt0431495
IRS990/TotalRevenueGrp/UnrelatedBusinessRevenueAmt00
IRS990/TotLiabNetAssetsFundBalanceGrp/BOYAmt092594
IRS990/TotLiabNetAssetsFundBalanceGrp/EOYAmt095905
IRS990/TravelGrp/ProgramServicesAmt019092
IRS990/TravelGrp/TotalAmt019092
IRS990/TrnsfrExmptNonChrtblRltdOrgInd00
IRS990/TypeOfOrganizationCorpInd0X
IRS990/UnrelatedBusIncmOverLimitInd00
IRS990/UnrestrictedNetAssetsGrp/BOYAmt085682
IRS990/UnrestrictedNetAssetsGrp/EOYAmt089224
IRS990/UponRequestInd0X
IRS990/USAddress/AddressLine1Txt0201 4775 LINGLESTOWN RD
IRS990/USAddress/CityNm0HARRISBURG
IRS990/USAddress/StateAbbreviationCd0PA
IRS990/USAddress/ZIPCd017112
IRS990/VotingMembersGoverningBodyCnt05
IRS990/VotingMembersIndependentCnt05
IRS990/WhistleblowerPolicyInd01
ReturnHeader/BuildTS02019-02-21 02:37:17Z
ReturnHeader/BusinessOfficerGrp/PersonNm0JESSICA PAUL
ReturnHeader/BusinessOfficerGrp/PersonTitleTxt0EXECUTIVE DIRECTOR
ReturnHeader/BusinessOfficerGrp/PhoneNum07176511070
ReturnHeader/BusinessOfficerGrp/SignatureDt02018-09-01
ReturnHeader/Filer/BusinessName/BusinessNameLine1Txt0CONSUMER SATISFACTION SERVICES
ReturnHeader/Filer/BusinessNameControlTxt0CONS
ReturnHeader/Filer/EIN0020578157
ReturnHeader/Filer/PhoneNum07176511070
ReturnHeader/Filer/USAddress/AddressLine1Txt0201 4775 LINGLESTOWN RD STE 201
ReturnHeader/Filer/USAddress/CityNm0HARRISBURG
ReturnHeader/Filer/USAddress/StateAbbreviationCd0PA
ReturnHeader/Filer/USAddress/ZIPCd017112
ReturnHeader/FilingSecurityInformation/AtSubmissionCreationDeviceId0AD66F4B323D856016EB821529DFADF526A6460C1
ReturnHeader/FilingSecurityInformation/AtSubmissionFilingDeviceId0AD66F4B323D856016EB821529DFADF526A6460C1
ReturnHeader/FilingSecurityInformation/FederalOriginalSubmissionId024301220182491600001
ReturnHeader/FilingSecurityInformation/FederalOriginalSubmissionIdDt02018-09-06
ReturnHeader/FilingSecurityInformation/FilingLicenseTypeCd0P
ReturnHeader/FilingSecurityInformation/IPAddress/IPv4AddressTxt0174.59.119.208
ReturnHeader/FilingSecurityInformation/IPDt02018-04-16
ReturnHeader/FilingSecurityInformation/IPTm021:03:00
ReturnHeader/PreparerFirmGrp/PreparerFirmEIN0421712200
ReturnHeader/PreparerFirmGrp/PreparerFirmName/BusinessNameLine1Txt0NFP BUSINESS SOLUTIONS
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/AddressLine1Txt01298 FIELDSTONE DRIVE
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/CityNm0MOUNT JOY
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/StateAbbreviationCd0PA
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/ZIPCd017552
ReturnHeader/PreparerPersonGrp/PhoneNum07178751156
ReturnHeader/PreparerPersonGrp/PreparerPersonNm0RUSSELL J WOODLING
ReturnHeader/PreparerPersonGrp/SelfEmployedInd0X
ReturnHeader/ReturnTs02019-01-08T11:58:05-06:00
ReturnHeader/ReturnTypeCd0990
ReturnHeader/TaxPeriodBeginDt02017-07-01
ReturnHeader/TaxPeriodEndDt02018-06-30
ReturnHeader/TaxYr02017

Document Assets

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Filings

Displayed year

2018 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$95,905
Liabilities
$6,681
Net assets
$89,224
Revenue
$431,495
Expenses
$427,953
Net income
$3,542
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Detailed filing. Detailed filing data is available for this year.$4.43$2.82$1.61$7.29$7.44$0.15
2024Detailed filing. Detailed filing data is available for this year.$2.02$0.26$1.76$7.27$7.11$0.16
2023Detailed filing. Detailed filing data is available for this year.$2.29$0.69$1.60$6.22$6.07$0.16
2022Detailed filing. Detailed filing data is available for this year.$1.56$0.12$1.44$5.71$5.89$0.18
2021Detailed filing. Detailed filing data is available for this year.$1.78$0.16$1.62$5.10$5.00$0.10
2020Detailed filing. Detailed filing data is available for this year.$1.70$0.17$1.52$5.17$5.14$0.02
2019Detailed filing. Detailed filing data is available for this year.$1.65$0.16$1.50$5.27$4.67$0.60
2018Detailed filing. Detailed filing data is available for this year.$0.96$0.07$0.89$4.31$4.28$0.04
2017Detailed filing. Detailed filing data is available for this year.$0.93$0.07$0.86$4.11$4.00$0.11
2016Summary only. Only limited summary data is available for this year.$0.81$0.07$0.74$4.56$4.14$0.41
2015Summary only. Only limited summary data is available for this year.$0.91$0.58$0.33$3.74$3.43$0.31
2014Detailed filing. Detailed filing data is available for this year.$0.59$0.57$0.02$3.47$3.45$0.02
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.59$0.59$0.01$4.24$3.87$0.37
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.23$0.61$0.38$3.84
2011Summary only. Only limited summary data is available for this year.$0.48$0.62$0.15$3.92$3.74$0.18
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.38$0.83$0.45$3.97$4.01$0.04