Civic Intelligence

Consumer Satisfaction Services Inc.

990 • Fiscal year 2021 • EIN 02-0578157

Jul 01, 2020 to Jun 30, 2021 • Filed on Oct 25, 2021

Organization ProfileWWW.CSS-PA.ORG

View Organization Page

201 4775 Linglestown Rd Ste 201Harrisburg, PA 17112

(717) 651-1070

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

64th percentile

0.09x

Higher debt load relative to assets than 64% of similar nonprofits.

2021 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2021

Liabilities / Revenue

51st percentile

0.03x

Higher debt load relative to revenue than 51% of similar nonprofits.

2021 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2021

Net Margin

32nd percentile

2.0%

Higher net margin than 32% of similar nonprofits.

2021 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2021

Top Officer Pay

92nd percentile

$121,206

Higher top officer pay than 92% of similar nonprofits.

Top officer pay equals 23.7% of source-year revenue.

2021 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2021

Asset Growth

41st percentile

4.7%

Faster asset growth than 41% of similar nonprofits.

2021 filings • 501(c)3 • $500k-$1M nonprofits • Annualized from 2020 to 2021

Revenue Growth

32nd percentile

-1.2%

Faster revenue growth than 32% of similar nonprofits.

2021 filings • 501(c)3 • $500k-$1M nonprofits • Annualized from 2020 to 2021

Balance Sheet
Liabilities / Assets64th percentile

Assets

Up

$177,667

Up $8,027 (+4.7%) from 2020

Net Assets

Up

$161,839

Up $9,555 (+6.3%) from 2020

Liabilities

Down

$15,828

Down $1,528 (-8.8%) from 2020

Revenue And Expenses
Liabilities / Revenue51st percentileNet Margin32nd percentile

Revenue

Down

$510,471

Down $6,221 (-1.2%) from 2020

Expenses

Down

$500,497

Down $13,991 (-2.7%) from 2020

Net Income

Up

$9,974

Up $7,770 (+353%) from 2020

Historical Trend

Balance Sheet Trend

Asset Growth41st percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$600K$400K$200K$0-$200KAssets 2010: $37,737Liabilities 2010: $82,886Net Assets 2010: -$45,1492010Assets 2011: $47,645Liabilities 2011: $62,236Net Assets 2011: -$14,5912011Assets 2012: $23,001Liabilities 2012: $60,908Net Assets 2012: -$37,9072012Assets 2013: $58,537Liabilities 2013: $59,182Net Assets 2013: -$6452013Assets 2014: $59,221Liabilities 2014: $57,461Net Assets 2014: $1,7602014Assets 2015: $91,347Liabilities 2015: $58,380Net Assets 2015: $32,9672015Assets 2016: $81,291Liabilities 2016: $6,862Net Assets 2016: $74,4292016Assets 2017: $92,594Liabilities 2017: $6,912Net Assets 2017: $85,6822017Assets 2018: $95,905Liabilities 2018: $6,681Net Assets 2018: $89,2242018Assets 2019: $165,260Liabilities 2019: $15,599Net Assets 2019: $149,6612019Assets 2020: $169,640Liabilities 2020: $17,356Net Assets 2020: $152,2842020Assets 2021: $177,667Liabilities 2021: $15,828Net Assets 2021: $161,8392021Assets 2022: $156,482Liabilities 2022: $12,432Net Assets 2022: $144,0502022Assets 2023: $228,961Liabilities 2023: $69,322Net Assets 2023: $159,6392023Assets 2024: $202,116Liabilities 2024: $26,086Net Assets 2024: $176,0302024Assets 2025: $443,040Liabilities 2025: $281,946Net Assets 2025: $161,0942025

Highlighted filing

2021

Assets$177,667
Liabilities$15,828
Net Assets$161,839
Open 2021 Filing

Operations Trend

Revenue Growth32nd percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$800K$600K$400K$200K$0-$200KRevenue 2010: $397,126Expenses 2010: $400,655Net Income 2010: -$3,5292010Revenue 2011: $391,670Expenses 2011: $373,695Net Income 2011: $17,9752011Expenses 2012: $383,9412012Revenue 2013: $424,302Expenses 2013: $387,040Net Income 2013: $37,2622013Revenue 2014: $347,401Expenses 2014: $344,996Net Income 2014: $2,4052014Revenue 2015: $373,956Expenses 2015: $342,748Net Income 2015: $31,2082015Revenue 2016: $455,698Expenses 2016: $414,236Net Income 2016: $41,4622016Revenue 2017: $410,784Expenses 2017: $399,531Net Income 2017: $11,2532017Revenue 2018: $431,495Expenses 2018: $427,953Net Income 2018: $3,5422018Revenue 2019: $527,144Expenses 2019: $466,707Net Income 2019: $60,4372019Revenue 2020: $516,692Expenses 2020: $514,488Net Income 2020: $2,2042020Revenue 2021: $510,471Expenses 2021: $500,497Net Income 2021: $9,9742021Revenue 2022: $570,851Expenses 2022: $588,640Net Income 2022: -$17,7892022Revenue 2023: $622,453Expenses 2023: $606,864Net Income 2023: $15,5892023Revenue 2024: $727,186Expenses 2024: $710,795Net Income 2024: $16,3912024Revenue 2025: $728,626Expenses 2025: $743,564Net Income 2025: -$14,9382025

Highlighted filing

2021

Revenue$510,471
Expenses$500,497
Net Income$9,974
Open 2021 Filing
Jump To
Filing Snapshot
Filing Period
Jul 1, 2020 to Jun 30, 2021
Signed
Oct 25, 2021
Return Version
2020v4.1
Gross Receipts
$510,471
Mission and Program Overview

Mission

To contribute to the development of an effective and cooperative behavioral health system

Balance Sheet Detail
LineBeginningEndChange
Assets
Cash and Non-Interest-Bearing Accounts$145,001$149,444▲ $4,443
Land, Buildings, and Equipment, Net$16,919$19,986▲ $3,067
Pd in Cap Srpls Land Bldg Eqp Fund$0$0→ $0
Rtn Earn Endowment Incm Other Fnds$0$0→ $0
Cap Stk Tr Prin Current Funds$0$0→ $0
Total Assets$169,640$177,667▲ $8,027
Other Assets Total$7,720$8,237▲ $517
Liabilities
Other Liabilities$10,177$6,579▼ $3,598
Escrow Account Liability$4,536$5,053▲ $517
Accounts Payable and Accrued Expenses$3,062$4,196▲ $1,134
Total Liabilities$17,775$15,828▼ $1,947
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$151,865$161,839▲ $9,974
Net Assets With Donor Restrictions$0$0→ $0
Total Net Assets Fund Balance$151,865$161,839▲ $9,974
Total Liabilities and Net Assets / Fund Balance$169,640$177,667▲ $8,027

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$19,986$19,068$39,054
Compensation and Service Providers
Top Officer Pay92nd percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Jessica PaulExecutive DirectorFT$106,415$14,791$121,206

Board Members and Trustees

NameTitle
Steve BarndtChairman
Traci SchaefferVice Chairman
Lisa Arifer-polchaMember at Large
Deborah AllenSecretary
Chris KroftTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$509,349
Investment Income
$116
Other Revenue
$1,006
Change in Net Assets
$9,974
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$312,785
Other Expenses$187,712
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$122,457--$122,457
Current Officers, Directors, Trustees, and Key Employees$106,415$14,791-$121,206
Occupancy$63,232$11,158-$74,390
Other Employee Benefits$42,910$7,572-$50,482
Fees for Services Other$15,306$3,853-$19,159
Payroll Taxes$17,508$1,132-$18,640
Depreciation Depletion$4,965$876-$5,841
Insurance$1,246$2,333-$3,579
Fees for Services Accounting-$2,915-$2,915
Other Expenses$2,440$430-$2,870
Office Expenses$2,793$11-$2,804
Interest$2,390$265-$2,655
Conferences and Meetings$1,484$113-$1,597
Travel$1,580--$1,580
Total Functional Expenses$452,121$48,376$0$500,497
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
Yes
Annual disclosure for covered persons
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Part VI, Section B, Line 11B

“Members are given the option to receive the 990 in electronic or paper copy for review”

Part VI, Section B, Line 12C

“Board members are required to disclose any conflicts of interest on an annual basis”

Part VI, Section B, Line 15A

“Organization is part of the pennsylvania association of non-profit organizations which conducts yearly salary reviews”

Part VI, Section C, Line 19

“Documents are provided to those requesting them in writing. Paper copies are provided.”

Filing and Contact Details

Filer

Filer Name
Consumer Satisfaction Services
EIN
02-0578157
Phone
7176511070
Address
201 4775 LINGLESTOWN RD STE 201, HARRISBURG, PA 17112

Signing Officer

Name
Jessica Paul
Title
Executive Director
Phone
7176511070
Signed
2021-10-25

Organization Details

Principal Officer
Jessica Paul
Formed
2002
Legal Domicile
Pa
Voting Board Members
4
Independent Board Members
4
Employees
13

Preparer

Firm
Nfp Business Solutions
Address
1298 FIELDSTONE DRIVE, MOUNT JOY, PA 17552
Preparer
Russell J Woodling
Phone
7178751156
Supplemental Narrative

Additional Explanations

Part IX, Line 11G

“CONSULTING FEES - 19159”

Financial Statement Notes

Part IV, line 2B

“Custodial accounts held for small behavioral health committees”

Raw XML AppendixShowing 400 of 415 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearAmt0509349
IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearMinus1YearAmt0513511
IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearMinus2YearsAmt0525893
IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearMinus3YearsAmt0430716
IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearMinus4YearsAmt0409295
IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/TotalAmt02388764
IRS990ScheduleA/GrossInvestmentIncome170Grp/CurrentTaxYearAmt0116
IRS990ScheduleA/GrossInvestmentIncome170Grp/CurrentTaxYearMinus1YearAmt0194
IRS990ScheduleA/GrossInvestmentIncome170Grp/CurrentTaxYearMinus2YearsAmt0114
IRS990ScheduleA/GrossInvestmentIncome170Grp/CurrentTaxYearMinus3YearsAmt058
IRS990ScheduleA/GrossInvestmentIncome170Grp/CurrentTaxYearMinus4YearsAmt044
IRS990ScheduleA/GrossInvestmentIncome170Grp/TotalAmt0526
IRS990ScheduleA/OtherIncome170Grp/CurrentTaxYearAmt01006
IRS990ScheduleA/OtherIncome170Grp/CurrentTaxYearMinus1YearAmt02987
IRS990ScheduleA/OtherIncome170Grp/TotalAmt03993
IRS990ScheduleA/PublicOrganization170Ind0X
IRS990ScheduleA/PublicSupportCY170Pct01
IRS990ScheduleA/PublicSupportPY170Pct01
IRS990ScheduleA/PublicSupportTotal170Amt02388764
IRS990ScheduleA/ThirtyThrPctSuprtTestsCY170Ind0X
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearAmt0509349
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus1YearAmt0513511
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus2YearsAmt0525893
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus3YearsAmt0430716
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus4YearsAmt0409295
IRS990ScheduleA/TotalCalendarYear170Grp/TotalAmt02388764
IRS990ScheduleA/TotalSupportAmt02393283
IRS990ScheduleB/ContributorInformationGrp/ContributorBusinessName/BusinessNameLine10RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorNum0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/AddressLine10RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/AddressLine20RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/City0RESTRICTED
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IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/ZIPCode0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/TotalContributionsAmt0RESTRICTED
IRS990/ScheduleBRequiredInd01
IRS990ScheduleC/DirectContactLegislatorsInd00
IRS990ScheduleC/GrantsOtherOrganizationsInd00
IRS990ScheduleC/MailingsMembersInd00
IRS990ScheduleC/MediaAdvertisementsInd00
IRS990ScheduleC/OtherActivitiesInd00
IRS990ScheduleC/PaidStaffOrManagementInd00
IRS990ScheduleC/PublicationsOrBroadcastInd00
IRS990ScheduleC/RalliesDemonstrationsInd00
IRS990ScheduleC/SupplementalInformationDetail/ExplanationTxt0ORGANIZATION DOES NOT PARTICIPATE IN LOBBYING OR CAMPAIGN ACTIVITIES
IRS990ScheduleC/SupplementalInformationDetail/FormAndLineReferenceDesc0PART 1-A Line 1
IRS990ScheduleC/VolunteersInd00
IRS990ScheduleD/AdditionsDuringYearAmt0517
IRS990ScheduleD/AgentTrusteeEtcInd00
IRS990ScheduleD/BeginningBalanceAmt04536
IRS990ScheduleD/EndingBalanceAmt05053
IRS990ScheduleD/EquipmentGrp/BookValueAmt019986
IRS990ScheduleD/EquipmentGrp/DepreciationAmt019068
IRS990ScheduleD/EquipmentGrp/OtherCostOrOtherBasisAmt039054
IRS990ScheduleD/ExplanationProvidedInd0X
IRS990ScheduleD/InclEscrowCustodialAcctLiabInd01
IRS990ScheduleD/SupplementalInformationDetail/ExplanationTxt0CUSTODIAL ACCOUNTS HELD FOR SMALL BEHAVIORAL HEALTH COMMITTEES
IRS990ScheduleD/SupplementalInformationDetail/FormAndLineReferenceDesc0Part IV, line 2B
IRS990ScheduleD/TotalBookValueLandBuildingsAmt019986
IRS990/ScheduleJRequiredInd00
IRS990/ScheduleORequiredInd00
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0MEMBERS ARE GIVEN THE OPTION TO RECEIVE THE 990 IN ELECTRONIC OR PAPER COPY FOR REVIEW
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1BOARD MEMBERS ARE REQUIRED TO DISCLOSE ANY CONFLICTS OF INTEREST ON AN ANNUAL BASIS
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2ORGANIZATION IS PART OF THE PENNSYLVANIA ASSOCIATION OF NON-PROFIT ORGANIZATIONS WHICH CONDUCTS YEARLY SALARY REVIEWS
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3DOCUMENTS ARE PROVIDED TO THOSE REQUESTING THEM IN WRITING. PAPER COPIES ARE PROVIDED.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt4CONSULTING FEES - 19159
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0PART VI, SECTION B, LINE 11B
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1PART VI, SECTION B, LINE 12C
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2PART VI, SECTION B, LINE 15A
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc3PART VI, SECTION C, LINE 19
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc4PART IX, LINE 11G
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IRS990/SignificantChangeInd00
IRS990/SignificantNewProgramSrvcInd00
IRS990/SubjectToExcsTaxNetInvstIncInd00
IRS990/SubjectToProxyTaxInd00
IRS990/SubjToTaxRmnrtnExPrchtPymtInd00
IRS990/TaxableDistributionsInd00
IRS990/TaxablePartyNotificationInd00
IRS990/TaxExemptBondsInd00
IRS990/TerminateOperationsInd00
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IRS990/TotalAssetsGrp/EOYAmt0177667
IRS990/TotalCompGreaterThan150KInd00
IRS990/TotalEmployeeCnt013
IRS990/TotalFunctionalExpensesGrp/FundraisingAmt00
IRS990/TotalFunctionalExpensesGrp/ManagementAndGeneralAmt048376
IRS990/TotalFunctionalExpensesGrp/ProgramServicesAmt0452121
IRS990/TotalFunctionalExpensesGrp/TotalAmt0500497
IRS990/TotalGrossUBIAmt00
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IRS990/TotalLiabilitiesGrp/EOYAmt015828
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IRS990/TotalProgramServiceRevenueAmt0509349
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IRS990/TravelGrp/TotalAmt01580
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IRS990/TypeOfOrganizationCorpInd0X
IRS990/UnrelatedBusIncmOverLimitInd00
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IRS990/USAddress/CityNm0HARRISBURG
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IRS990/USAddress/ZIPCd017112
IRS990/VotingMembersGoverningBodyCnt04
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IRS990/WhistleblowerPolicyInd01
ReturnHeader/BuildTS02022-09-23 18:48:47Z
ReturnHeader/BusinessOfficerGrp/PersonNm0JESSICA PAUL
ReturnHeader/BusinessOfficerGrp/PersonTitleTxt0EXECUTIVE DIRECTOR
ReturnHeader/BusinessOfficerGrp/PhoneNum07176511070
ReturnHeader/BusinessOfficerGrp/SignatureDt02021-10-25
ReturnHeader/Filer/BusinessName/BusinessNameLine1Txt0CONSUMER SATISFACTION SERVICES
ReturnHeader/Filer/BusinessNameControlTxt0CONS
ReturnHeader/Filer/EIN0020578157
ReturnHeader/Filer/PhoneNum07176511070
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ReturnHeader/Filer/USAddress/CityNm0HARRISBURG
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ReturnHeader/PreparerFirmGrp/PreparerFirmEIN0421712200

Document Assets

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Filings

Displayed year

2021 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$177,667
Liabilities
$15,828
Net assets
$161,839
Revenue
$510,471
Expenses
$500,497
Net income
$9,974
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Detailed filing. Detailed filing data is available for this year.$4.43$2.82$1.61$7.29$7.44$0.15
2024Detailed filing. Detailed filing data is available for this year.$2.02$0.26$1.76$7.27$7.11$0.16
2023Detailed filing. Detailed filing data is available for this year.$2.29$0.69$1.60$6.22$6.07$0.16
2022Detailed filing. Detailed filing data is available for this year.$1.56$0.12$1.44$5.71$5.89$0.18
2021Detailed filing. Detailed filing data is available for this year.$1.78$0.16$1.62$5.10$5.00$0.10
2020Detailed filing. Detailed filing data is available for this year.$1.70$0.17$1.52$5.17$5.14$0.02
2019Detailed filing. Detailed filing data is available for this year.$1.65$0.16$1.50$5.27$4.67$0.60
2018Detailed filing. Detailed filing data is available for this year.$0.96$0.07$0.89$4.31$4.28$0.04
2017Detailed filing. Detailed filing data is available for this year.$0.93$0.07$0.86$4.11$4.00$0.11
2016Summary only. Only limited summary data is available for this year.$0.81$0.07$0.74$4.56$4.14$0.41
2015Summary only. Only limited summary data is available for this year.$0.91$0.58$0.33$3.74$3.43$0.31
2014Detailed filing. Detailed filing data is available for this year.$0.59$0.57$0.02$3.47$3.45$0.02
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.59$0.59$0.01$4.24$3.87$0.37
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.23$0.61$0.38$3.84
2011Summary only. Only limited summary data is available for this year.$0.48$0.62$0.15$3.92$3.74$0.18
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.38$0.83$0.45$3.97$4.01$0.04