Civic Intelligence

Consumer Satisfaction Services Inc.

990 • Fiscal year 2017 • EIN 02-0578157

Jul 01, 2016 to Jun 30, 2017 • Filed on Oct 03, 2017

201 4775 Linglestown Rd Ste 201Harrisburg, PA 17112

(717) 651-1070

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

76th percentile

0.07x

Higher debt load relative to assets than 76% of similar nonprofits.

2017 filings • 501(c)3 • <$500k nonprofits • Source year 2017

Liabilities / Revenue

68th percentile

0.02x

Higher debt load relative to revenue than 68% of similar nonprofits.

2017 filings • 501(c)3 • <$500k nonprofits • Source year 2017

Net Margin

49th percentile

2.7%

Higher net margin than 49% of similar nonprofits.

2017 filings • 501(c)3 • <$500k nonprofits • Source year 2017

Top Officer Pay

98th percentile

$88,905

Higher top officer pay than 98% of similar nonprofits.

Top officer pay equals 21.6% of source-year revenue.

2017 filings • 501(c)3 • <$500k nonprofits • Source year 2017

Asset Growth

66th percentile

14%

Faster asset growth than 66% of similar nonprofits.

2017 filings • 501(c)3 • <$500k nonprofits • Annualized from 2016 to 2017

Revenue Growth

34th percentile

-9.9%

Faster revenue growth than 34% of similar nonprofits.

2017 filings • 501(c)3 • <$500k nonprofits • Annualized from 2016 to 2017

Assets

Up

$92,594

Up $11,303 (+14%) from 2016

Net Assets

Up

$85,682

Up $11,253 (+15%) from 2016

Liabilities

Up

$6,912

Up $50 (+0.7%) from 2016

Revenue

Down

$410,784

Down $44,914 (-9.9%) from 2016

Expenses

Down

$399,531

Down $14,705 (-3.5%) from 2016

Net Income

Down

$11,253

Down $30,209 (-73%) from 2016

Historical Trend

Balance Sheet Trend

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$600K$400K$200K$0-$200KAssets 2010: $37,737Liabilities 2010: $82,886Net Assets 2010: -$45,1492010Assets 2011: $47,645Liabilities 2011: $62,236Net Assets 2011: -$14,5912011Assets 2012: $23,001Liabilities 2012: $60,908Net Assets 2012: -$37,9072012Assets 2013: $58,537Liabilities 2013: $59,182Net Assets 2013: -$6452013Assets 2014: $59,221Liabilities 2014: $57,461Net Assets 2014: $1,7602014Assets 2015: $91,347Liabilities 2015: $58,380Net Assets 2015: $32,9672015Assets 2016: $81,291Liabilities 2016: $6,862Net Assets 2016: $74,4292016Assets 2017: $92,594Liabilities 2017: $6,912Net Assets 2017: $85,6822017Assets 2018: $95,905Liabilities 2018: $6,681Net Assets 2018: $89,2242018Assets 2019: $165,260Liabilities 2019: $15,599Net Assets 2019: $149,6612019Assets 2020: $169,640Liabilities 2020: $17,356Net Assets 2020: $152,2842020Assets 2021: $177,667Liabilities 2021: $15,828Net Assets 2021: $161,8392021Assets 2022: $156,482Liabilities 2022: $12,432Net Assets 2022: $144,0502022Assets 2023: $228,961Liabilities 2023: $69,322Net Assets 2023: $159,6392023Assets 2024: $202,116Liabilities 2024: $26,086Net Assets 2024: $176,0302024Assets 2025: $443,040Liabilities 2025: $281,946Net Assets 2025: $161,0942025

Highlighted filing

2017

Assets$92,594
Liabilities$6,912
Net Assets$85,682

Operations Trend

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$800K$600K$400K$200K$0-$200KRevenue 2010: $397,126Expenses 2010: $400,655Net Income 2010: -$3,5292010Revenue 2011: $391,670Expenses 2011: $373,695Net Income 2011: $17,9752011Expenses 2012: $383,9412012Revenue 2013: $424,302Expenses 2013: $387,040Net Income 2013: $37,2622013Revenue 2014: $347,401Expenses 2014: $344,996Net Income 2014: $2,4052014Revenue 2015: $373,956Expenses 2015: $342,748Net Income 2015: $31,2082015Revenue 2016: $455,698Expenses 2016: $414,236Net Income 2016: $41,4622016Revenue 2017: $410,784Expenses 2017: $399,531Net Income 2017: $11,2532017Revenue 2018: $431,495Expenses 2018: $427,953Net Income 2018: $3,5422018Revenue 2019: $527,144Expenses 2019: $466,707Net Income 2019: $60,4372019Revenue 2020: $516,692Expenses 2020: $514,488Net Income 2020: $2,2042020Revenue 2021: $510,471Expenses 2021: $500,497Net Income 2021: $9,9742021Revenue 2022: $570,851Expenses 2022: $588,640Net Income 2022: -$17,7892022Revenue 2023: $622,453Expenses 2023: $606,864Net Income 2023: $15,5892023Revenue 2024: $727,186Expenses 2024: $710,795Net Income 2024: $16,3912024Revenue 2025: $728,626Expenses 2025: $743,564Net Income 2025: -$14,9382025

Highlighted filing

2017

Revenue$410,784
Expenses$399,531
Net Income$11,253
Jump To
Filing Snapshot
Filing Period
Jul 1, 2016 to Jun 30, 2017
Signed
Oct 3, 2017
Return Version
2016v3.1
Gross Receipts
$410,784
Mission and Program Overview

Mission

To contribute to the development of an effective and cooperative behavioral health system

Balance Sheet Detail
LineBeginningEndChange
Assets
Cash and Non-Interest-Bearing Accounts$69,202$82,313▲ $13,111
Land, Buildings, and Equipment, Net$7,641$5,110▼ $2,531
Total Assets$81,291$92,594▲ $11,303
Other Assets Total$4,448$5,171▲ $723
Liabilities
Other Liabilities$6,862$6,912▲ $50
Total Liabilities$6,862$6,912▲ $50
Net Assets / Fund Balance
Unrestricted Net Assets$74,429$85,682▲ $11,253
Total Net Assets Fund Balance$74,429$85,682▲ $11,253
Total Liabilities and Net Assets / Fund Balance$81,291$92,594▲ $11,303

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$5,110$11,178$16,888
Compensation and Service Providers

Employees

NameTitleBaseOtherTotal
Jessica PaulExecutive Director$72,281$16,624$88,905

Board Members and Trustees

NameTitle
Brian HavlikChairman
Steve BarndtVice Chairman
Lisa Arifer-polchaBoard Member
Deborah AllenSecretary
Chistopher KroftTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$409,295
Program Service Revenue
$0
Investment Income
$44
Other Revenue
$1,445
Change in Net Assets
$11,253
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$277,620
Other Expenses$121,911
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$130,920--$130,920
Current Officers, Directors, Trustees, and Key Employees$65,782$11,608-$77,390
Other Employee Benefits$45,368$8,006-$53,374
Occupancy$31,891$5,628-$37,519
Travel$21,950--$21,950
Payroll Taxes$15,048$888-$15,936
Fees for Services Other$8,572--$8,572
All Other Expenses$6,611$302-$6,913
Other Expenses$3,437$607-$4,044
Office Expenses$3,606--$3,606
Insurance-$3,340-$3,340
Depreciation Depletion$2,058$473-$2,531
Fees for Services Accounting-$2,080-$2,080
Advertising-$1,346-$1,346
Conferences and Meetings-$224-$224
Interest$165$29-$194
Total Functional Expenses$364,366$35,165$0$399,531
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Custodial Accounts$3,570
Long Term Portion of Clapita Lease$1,589
Current Portion of Capital Lease$923
Payroll Liabilites$830
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
Yes
Annual disclosure for covered persons
Yes
Backup withholding compliance
Yes
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Part VI, Section A, Line 8B

The organization doess not have committees. All activity is conducted by the board of directors.

Part VI, Section B, Line 11

Board members are supplied with a copy of the 990 in either electronic or hard copy

Part VI, Section B, Line 12C

Each board member is required to annually identify in writing any relationships, positions, or circumstances in which the responsible person is invloved that he or she believes could contribute to a conflict of interest arising

Part VI, Section B, Line 15A

15a - the executiv directors salary is approved by the board of directors 15b - key employee salaries ar approved by the board of directors

Part VI, Section C, Line 19

Documents are available on request

Filing and Contact Details

Filer

Filer Name
Consumer Satisfaction Services
EIN
02-0578157
Phone
7176511070
Address
201 4775 LINGLESTOWN RD STE 201, HARRISBURG, PA 17112

Signing Officer

Name
Jessica Paul
Title
Executive Director
Phone
7176511070
Signed
2017-10-03

Organization Details

Principal Officer
Jessica Paul
Formed
2002
Legal Domicile
Pa
Voting Board Members
5
Independent Board Members
5
Employees
10

Preparer

Firm
Nfp Business Solutions
Address
1298 FIELDSTONE DRIVE, MOUNT JOY, PA 17552
Preparer
Russell J Woodling
Phone
7178751156
Supplemental Narrative

Additional Explanations

Part IX, Line 11G

CONSULTING FEES USD 8572

Part IX, Line 24E

Equipment rental usd 3371, printing usd 1172, miscellaneous usd 279, meals usd 1516, dues usd 575

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IRS990ScheduleA/PublicOrganization170Ind0X
IRS990ScheduleA/PublicSupportCY170Pct00.9963
IRS990ScheduleA/PublicSupportPY170Pct00.9966
IRS990ScheduleA/PublicSupportTotal170Amt02008664
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearAmt0409295
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus1YearAmt0453961
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus2YearsAmt0372834
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus3YearsAmt0349340
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus4YearsAmt0423234
IRS990ScheduleA/TotalCalendarYear170Grp/TotalAmt02008664
IRS990ScheduleA/TotalSupportAmt02016197
IRS990ScheduleB/ContributorInformationGrp/ContributorBusinessName/BusinessNameLine10RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorNum0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/AddressLine10RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/AddressLine20RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/City0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/State0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/ZIPCode0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/TotalContributionsAmt0RESTRICTED
IRS990/ScheduleBRequiredInd01
IRS990ScheduleC/DirectContactLegislatorsInd00
IRS990ScheduleC/GrantsOtherOrganizationsInd00
IRS990ScheduleC/MailingsMembersInd00
IRS990ScheduleC/MediaAdvertisementsInd00
IRS990ScheduleC/NotDescribedSection501c3Ind00
IRS990ScheduleC/OtherActivitiesInd00
IRS990ScheduleC/PaidStaffOrManagementInd00
IRS990ScheduleC/PublicationsOrBroadcastInd00
IRS990ScheduleC/RalliesDemonstrationsInd00
IRS990ScheduleC/SupplementalInformationDetail/ExplanationTxt0THE ORGANIZATION DOES NOT PARTICIPATE IN LOBBYING OR CAMPAIGN ACTIVITIES
IRS990ScheduleC/SupplementalInformationDetail/FormAndLineReferenceDesc0PART 1-A Line 1
IRS990ScheduleC/VolunteersInd00
IRS990ScheduleD/EquipmentGrp/BookValueAmt05110
IRS990ScheduleD/EquipmentGrp/DepreciationAmt011178
IRS990ScheduleD/EquipmentGrp/OtherCostOrOtherBasisAmt016888
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Amt0923
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Amt1830
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Amt23570
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Amt31589
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Desc0CURRENT PORTION OF CAPITAL LEASE
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Desc1PAYROLL LIABILITES
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Desc2CUSTODIAL ACCOUNTS
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Desc3LONG TERM PORTION OF CLAPITA LEASE
IRS990ScheduleD/TotalBookValueLandBuildingsAmt05110
IRS990ScheduleD/TotalLiabilityAmt06912
IRS990/ScheduleJRequiredInd00
IRS990/ScheduleORequiredInd00
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0THE ORGANIZATION DOESS NOT HAVE COMMITTEES. ALL ACTIVITY IS CONDUCTED BY THE BOARD OF DIRECTORS.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1BOARD MEMBERS ARE SUPPLIED WITH A COPY OF THE 990 IN EITHER ELECTRONIC OR HARD COPY
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2EACH BOARD MEMBER IS REQUIRED TO ANNUALLY IDENTIFY IN WRITING ANY RELATIONSHIPS, POSITIONS, OR CIRCUMSTANCES IN WHICH THE RESPONSIBLE PERSON IS INVLOVED THAT HE OR SHE BELIEVES COULD CONTRIBUTE TO A CONFLICT OF INTEREST ARISING
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt315A - THE EXECUTIV DIRECTORS SALARY IS APPROVED BY THE BOARD OF DIRECTORS 15B - KEY EMPLOYEE SALARIES AR APPROVED BY THE BOARD OF DIRECTORS
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt4DOCUMENTS ARE AVAILABLE ON REQUEST
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt5CONSULTING FEES USD 8572
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt6EQUIPMENT RENTAL USD 3371, PRINTING USD 1172, MISCELLANEOUS USD 279, MEALS USD 1516, DUES USD 575
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0PART VI, SECTION A, LINE 8B
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1PART VI, SECTION B, LINE 11
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2PART VI, SECTION B, LINE 12C
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc3PART VI, SECTION B, LINE 15A
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc4PART VI, SECTION C, LINE 19
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc5PART IX, LINE 11G
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc6PART IX, LINE 24E
IRS990/SchoolOperatingInd00
IRS990/SignificantChangeInd00
IRS990/SignificantNewProgramSrvcInd00
IRS990/SubjectToProxyTaxInd00
IRS990/TaxablePartyNotificationInd00
IRS990/TaxExemptBondsInd00
IRS990/TempOrPermanentEndowmentsInd00
IRS990/TerminateOperationsInd00
IRS990/TotalAssetsBOYAmt081291
IRS990/TotalAssetsEOYAmt092594
IRS990/TotalAssetsGrp/BOYAmt081291
IRS990/TotalAssetsGrp/EOYAmt092594
IRS990/TotalCompGreaterThan150KInd00
IRS990/TotalContributionsAmt0409295
IRS990/TotalEmployeeCnt010
IRS990/TotalFunctionalExpensesGrp/FundraisingAmt00
IRS990/TotalFunctionalExpensesGrp/ManagementAndGeneralAmt035165
IRS990/TotalFunctionalExpensesGrp/ProgramServicesAmt0364366
IRS990/TotalFunctionalExpensesGrp/TotalAmt0399531
IRS990/TotalGrossUBIAmt00
IRS990/TotalLiabilitiesBOYAmt06862
IRS990/TotalLiabilitiesEOYAmt06912
IRS990/TotalLiabilitiesGrp/BOYAmt06862
IRS990/TotalLiabilitiesGrp/EOYAmt06912
IRS990/TotalNetAssetsFundBalanceGrp/BOYAmt074429
IRS990/TotalNetAssetsFundBalanceGrp/EOYAmt085682
IRS990/TotalOtherCompensationAmt016624
IRS990/TotalProgramServiceExpensesAmt0399531
IRS990/TotalReportableCompFromOrgAmt072281
IRS990/TotalRevenueGrp/ExclusionAmt01489
IRS990/TotalRevenueGrp/RelatedOrExemptFuncIncomeAmt00
IRS990/TotalRevenueGrp/TotalRevenueColumnAmt0410784
IRS990/TotalRevenueGrp/UnrelatedBusinessRevenueAmt00
IRS990/TotLiabNetAssetsFundBalanceGrp/BOYAmt081291
IRS990/TotLiabNetAssetsFundBalanceGrp/EOYAmt092594
IRS990/TravelGrp/ProgramServicesAmt021950
IRS990/TravelGrp/TotalAmt021950
IRS990/TrnsfrExmptNonChrtblRltdOrgInd00
IRS990/TypeOfOrganizationCorpInd0X
IRS990/UnrelatedBusIncmOverLimitInd00
IRS990/UnrestrictedNetAssetsGrp/BOYAmt074429
IRS990/UnrestrictedNetAssetsGrp/EOYAmt085682
IRS990/UponRequestInd0X
IRS990/USAddress/AddressLine1Txt0201 4775 LINGLESTOWN RD
IRS990/USAddress/CityNm0HARRISBURG
IRS990/USAddress/StateAbbreviationCd0PA
IRS990/USAddress/ZIPCd017112
IRS990/VotingMembersGoverningBodyCnt05
IRS990/VotingMembersIndependentCnt05
IRS990/WhistleblowerPolicyInd01
ReturnHeader/BuildTS02017-02-10 21:41:12Z
ReturnHeader/BusinessOfficerGrp/PersonNm0JESSICA PAUL
ReturnHeader/BusinessOfficerGrp/PersonTitleTxt0EXECUTIVE DIRECTOR
ReturnHeader/BusinessOfficerGrp/PhoneNum07176511070
ReturnHeader/BusinessOfficerGrp/SignatureDt02017-10-03
ReturnHeader/Filer/BusinessName/BusinessNameLine1Txt0CONSUMER SATISFACTION SERVICES
ReturnHeader/Filer/BusinessNameControlTxt0CONS
ReturnHeader/Filer/EIN0020578157
ReturnHeader/Filer/PhoneNum07176511070
ReturnHeader/Filer/USAddress/AddressLine1Txt0201 4775 LINGLESTOWN RD STE 201
ReturnHeader/Filer/USAddress/CityNm0HARRISBURG
ReturnHeader/Filer/USAddress/StateAbbreviationCd0PA
ReturnHeader/Filer/USAddress/ZIPCd017112
ReturnHeader/FilingSecurityInformation/AtSubmissionCreationDeviceId0AD66F4B323D856016EB821529DFADF526A6460C1
ReturnHeader/FilingSecurityInformation/AtSubmissionFilingDeviceId0AD66F4B323D856016EB821529DFADF526A6460C1
ReturnHeader/FilingSecurityInformation/FederalOriginalSubmissionId024301220172851600001
ReturnHeader/FilingSecurityInformation/FederalOriginalSubmissionIdDt02017-10-12
ReturnHeader/FilingSecurityInformation/FilingLicenseTypeCd0P
ReturnHeader/FilingSecurityInformation/IPAddress/IPv4AddressTxt0174.60.246.114
ReturnHeader/FilingSecurityInformation/IPDt02017-10-03
ReturnHeader/FilingSecurityInformation/IPTm014:34:00
ReturnHeader/PreparerFirmGrp/PreparerFirmEIN0421712200
ReturnHeader/PreparerFirmGrp/PreparerFirmName/BusinessNameLine1Txt0NFP BUSINESS SOLUTIONS
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/AddressLine1Txt01298 FIELDSTONE DRIVE
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/CityNm0MOUNT JOY
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/StateAbbreviationCd0PA

Document Assets

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Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Detailed filing. Detailed filing data is available for this year.$4.43$2.82$1.61$7.29$7.44$0.15
2024Detailed filing. Detailed filing data is available for this year.$2.02$0.26$1.76$7.27$7.11$0.16
2023Detailed filing. Detailed filing data is available for this year.$2.29$0.69$1.60$6.22$6.07$0.16
2022Detailed filing. Detailed filing data is available for this year.$1.56$0.12$1.44$5.71$5.89$0.18
2021Detailed filing. Detailed filing data is available for this year.$1.78$0.16$1.62$5.10$5.00$0.10
2020Detailed filing. Detailed filing data is available for this year.$1.70$0.17$1.52$5.17$5.14$0.02
2019Detailed filing. Detailed filing data is available for this year.$1.65$0.16$1.50$5.27$4.67$0.60
2018Detailed filing. Detailed filing data is available for this year.$0.96$0.07$0.89$4.31$4.28$0.04
2017Detailed filing. Detailed filing data is available for this year.$0.93$0.07$0.86$4.11$4.00$0.11
2016Summary only. Only limited summary data is available for this year.$0.81$0.07$0.74$4.56$4.14$0.41
2015Summary only. Only limited summary data is available for this year.$0.91$0.58$0.33$3.74$3.43$0.31
2014Detailed filing. Detailed filing data is available for this year.$0.59$0.57$0.02$3.47$3.45$0.02
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.59$0.59$0.01$4.24$3.87$0.37
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.23$0.61$0.38$3.84
2011Summary only. Only limited summary data is available for this year.$0.48$0.62$0.15$3.92$3.74$0.18
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.38$0.83$0.45$3.97$4.01$0.04