Civic Intelligence

Consumer Satisfaction Services Inc.

990 • Fiscal year 2023 • EIN 02-0578157

Jul 01, 2022 to Jun 30, 2023 • Filed on Dec 10, 2023

4775 Linglestown Rd Ste 201Harrisburg, PA 17112

(717) 651-1070

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

80th percentile

0.30x

Higher debt load relative to assets than 80% of similar nonprofits.

2023 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2023

Liabilities / Revenue

69th percentile

0.11x

Higher debt load relative to revenue than 69% of similar nonprofits.

2023 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2023

Net Margin

46th percentile

2.5%

Higher net margin than 46% of similar nonprofits.

2023 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2023

Top Officer Pay

93rd percentile

$133,871

Higher top officer pay than 93% of similar nonprofits.

Top officer pay equals 21.5% of source-year revenue.

2023 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2023

Asset Growth

87th percentile

46%

Faster asset growth than 87% of similar nonprofits.

2023 filings • 501(c)3 • $500k-$1M nonprofits • Annualized from 2022 to 2023

Revenue Growth

52nd percentile

9.0%

Faster revenue growth than 52% of similar nonprofits.

2023 filings • 501(c)3 • $500k-$1M nonprofits • Annualized from 2022 to 2023

Assets

Up

$228,961

Up $72,479 (+46%) from 2022

Net Assets

Up

$159,639

Up $15,589 (+11%) from 2022

Liabilities

Up

$69,322

Up $56,890 (+458%) from 2022

Revenue

Up

$622,453

Up $51,602 (+9.0%) from 2022

Expenses

Up

$606,864

Up $18,224 (+3.1%) from 2022

Net Income

Up

$15,589

Up $33,378 (+188%) from 2022

Historical Trend

Balance Sheet Trend

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$600K$400K$200K$0-$200KAssets 2010: $37,737Liabilities 2010: $82,886Net Assets 2010: -$45,1492010Assets 2011: $47,645Liabilities 2011: $62,236Net Assets 2011: -$14,5912011Assets 2012: $23,001Liabilities 2012: $60,908Net Assets 2012: -$37,9072012Assets 2013: $58,537Liabilities 2013: $59,182Net Assets 2013: -$6452013Assets 2014: $59,221Liabilities 2014: $57,461Net Assets 2014: $1,7602014Assets 2015: $91,347Liabilities 2015: $58,380Net Assets 2015: $32,9672015Assets 2016: $81,291Liabilities 2016: $6,862Net Assets 2016: $74,4292016Assets 2017: $92,594Liabilities 2017: $6,912Net Assets 2017: $85,6822017Assets 2018: $95,905Liabilities 2018: $6,681Net Assets 2018: $89,2242018Assets 2019: $165,260Liabilities 2019: $15,599Net Assets 2019: $149,6612019Assets 2020: $169,640Liabilities 2020: $17,356Net Assets 2020: $152,2842020Assets 2021: $177,667Liabilities 2021: $15,828Net Assets 2021: $161,8392021Assets 2022: $156,482Liabilities 2022: $12,432Net Assets 2022: $144,0502022Assets 2023: $228,961Liabilities 2023: $69,322Net Assets 2023: $159,6392023Assets 2024: $202,116Liabilities 2024: $26,086Net Assets 2024: $176,0302024Assets 2025: $443,040Liabilities 2025: $281,946Net Assets 2025: $161,0942025

Highlighted filing

2023

Assets$228,961
Liabilities$69,322
Net Assets$159,639

Operations Trend

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$800K$600K$400K$200K$0-$200KRevenue 2010: $397,126Expenses 2010: $400,655Net Income 2010: -$3,5292010Revenue 2011: $391,670Expenses 2011: $373,695Net Income 2011: $17,9752011Expenses 2012: $383,9412012Revenue 2013: $424,302Expenses 2013: $387,040Net Income 2013: $37,2622013Revenue 2014: $347,401Expenses 2014: $344,996Net Income 2014: $2,4052014Revenue 2015: $373,956Expenses 2015: $342,748Net Income 2015: $31,2082015Revenue 2016: $455,698Expenses 2016: $414,236Net Income 2016: $41,4622016Revenue 2017: $410,784Expenses 2017: $399,531Net Income 2017: $11,2532017Revenue 2018: $431,495Expenses 2018: $427,953Net Income 2018: $3,5422018Revenue 2019: $527,144Expenses 2019: $466,707Net Income 2019: $60,4372019Revenue 2020: $516,692Expenses 2020: $514,488Net Income 2020: $2,2042020Revenue 2021: $510,471Expenses 2021: $500,497Net Income 2021: $9,9742021Revenue 2022: $570,851Expenses 2022: $588,640Net Income 2022: -$17,7892022Revenue 2023: $622,453Expenses 2023: $606,864Net Income 2023: $15,5892023Revenue 2024: $727,186Expenses 2024: $710,795Net Income 2024: $16,3912024Revenue 2025: $728,626Expenses 2025: $743,564Net Income 2025: -$14,9382025

Highlighted filing

2023

Revenue$622,453
Expenses$606,864
Net Income$15,589
Jump To
Filing Snapshot
Filing Period
Jul 1, 2022 to Jun 30, 2023
Signed
Dec 10, 2023
Return Version
2022v5.0
Gross Receipts
$622,453
Mission and Program Overview

Mission

To contribute to the development of an effective and cooperative behavioral health system

To contribute to the development of an effective and cooperative behavioral health system.

Balance Sheet Detail
LineBeginningEndChange
Assets
Savings and Temporary Cash Investments-$135,946-
Cash and Non-Interest-Bearing Accounts$134,384$13,239▼ $121,145
Land, Buildings, and Equipment, Net$13,913$11,020▼ $2,893
Total Assets$156,482$228,961▲ $72,479
Other Assets Total$8,185$68,756▲ $60,571
Liabilities
Other Liabilities$2,863$59,174▲ $56,311
Accounts Payable and Accrued Expenses$4,568$5,274▲ $706
Escrow Account Liability$5,001$4,874▼ $127
Total Liabilities$12,432$69,322▲ $56,890
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$144,050$159,639▲ $15,589
Total Net Assets Fund Balance$144,050$159,639▲ $15,589
Total Liabilities and Net Assets / Fund Balance$156,482$228,961▲ $72,479

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$11,020$18,505$29,525
Other Assets Org$3,534--
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Jessica PaulExecutive DiFT$116,121$17,750$133,871

Board Members and Trustees

NameTitle
Steve BarndtChairman
Traci SchaefferVice Chairma
Lisa Arifer-polchaMember
Deborah AllenSecretary
Christopher KroftTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$619,836
Investment Income
$421
Other Revenue
$2,196
Change in Net Assets
$15,589
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$395,271
Other Expenses$211,593
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$194,562--$194,562
Current Officers, Directors, Trustees, and Key Employees$115,601$28,900-$144,501
Occupancy$66,647$11,761-$78,408
Other Employee Benefits$37,054$4,303-$41,357
Fees for Services Other$15,619$5,118-$20,737
Payroll Taxes$14,851--$14,851
Travel$12,457--$12,457
All Other Expenses$6,108--$6,108
Depreciation Depletion$5,161$911-$6,072
Other Expenses$4,768$1,425-$4,768
Insurance$1,856$2,473-$4,329
Conferences and Meetings-$3,616-$3,616
Fees for Services Accounting-$2,675-$2,675
Office Expenses$2,392$20-$2,412
Interest$838$93-$931
Total Functional Expenses$542,707$64,157$0$606,864
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Right of Use Liabilities$59,174
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
Yes
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Page 6, Part VI, Line 11B

Copy of the 990 provided by electronic or paper format to board members prior to filing.

Form 990, Page 6, Part VI, Line 12C

Board members required to disclose any conflicts of interest on an annual basis.

Form 990, Page 6, Part VI, Line 15A

Organization is part of the pennsylvania association of non-profit organizations which conducts yearly salary reviews of local not for profit organizations.

Form 990, Page 6, Part VI, Line 19

Statements made available to the public upon written request.

Filing and Contact Details

Filer

Filer Name
Consumer Satisfaction Services
EIN
02-0578157
Phone
7176511070
Address
4775 LINGLESTOWN RD STE 201, HARRISBURG, PA 17112

Signing Officer

Name
Jessica Paul
Title
Executive Director
Phone
7176511070
Signed
2023-12-10
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Jessica Paul
Formed
2002
Legal Domicile
Pa
Voting Board Members
5
Independent Board Members
5
Employees
11

Preparer

Firm
Smith Elliott Kearns & Company LLC
Address
19 BROOKWOOD AVE STE 101, CARLISLE, PA 17015
Preparer
Gregory P Hall CPA
Phone
7172439104
Supplemental Narrative

Financial Statement Notes

Schedule D, Page 3, Part X

The organization follows the modified cash basis of accounting, which provides guidance on accounting for uncertainty in income taxes recognized in an organization's financial statements. The organization's policy is to charge penalties and interest to income tax expense as incurred. The organization's federal and state income tax returns are subject to examination by the internal revenue service and state tax authorities, generally for a period of three years after the returns are filed.

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This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990ScheduleA/GrossInvestmentIncome170Grp/CurrentTaxYearMinus4YearsAmt0114
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IRS990ScheduleA/GrossReceiptsRltdActivitiesAmt0622032
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IRS990ScheduleA/OtherIncome170Grp/CurrentTaxYearMinus1YearAmt0753
IRS990ScheduleA/OtherIncome170Grp/CurrentTaxYearMinus2YearsAmt01006
IRS990ScheduleA/OtherIncome170Grp/CurrentTaxYearMinus3YearsAmt02987
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IRS990ScheduleA/PublicSupportPY170Pct00.99790
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IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus1YearAmt0569984
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus2YearsAmt0509349
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus3YearsAmt0513511
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus4YearsAmt0525893
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IRS990ScheduleA/TotalSupportAmt02746474
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IRS990ScheduleD/EquipmentGrp/BookValueAmt011020
IRS990ScheduleD/EquipmentGrp/DepreciationAmt018505
IRS990ScheduleD/EquipmentGrp/OtherCostOrOtherBasisAmt029525
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IRS990ScheduleD/OtherAssetsOrgGrp/BookValueAmt14874
IRS990ScheduleD/OtherAssetsOrgGrp/BookValueAmt23534
IRS990ScheduleD/OtherAssetsOrgGrp/Desc0RIGHT OF USE ASSETS
IRS990ScheduleD/OtherAssetsOrgGrp/Desc1CUSTODIAL BANK ACCOUNTS
IRS990ScheduleD/OtherAssetsOrgGrp/Desc2SECURITY DEPOSITS
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Amt059174
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Desc0RIGHT OF USE LIABILITIES
IRS990ScheduleD/SupplementalInformationDetail/ExplanationTxt0THE ORGANIZATION FOLLOWS THE MODIFIED CASH BASIS OF ACCOUNTING, WHICH PROVIDES GUIDANCE ON ACCOUNTING FOR UNCERTAINTY IN INCOME TAXES RECOGNIZED IN AN ORGANIZATION'S FINANCIAL STATEMENTS. THE ORGANIZATION'S POLICY IS TO CHARGE PENALTIES AND INTEREST TO INCOME TAX EXPENSE AS INCURRED. THE ORGANIZATION'S FEDERAL AND STATE INCOME TAX RETURNS ARE SUBJECT TO EXAMINATION BY THE INTERNAL REVENUE SERVICE AND STATE TAX AUTHORITIES, GENERALLY FOR A PERIOD OF THREE YEARS AFTER THE RETURNS ARE FILED.
IRS990ScheduleD/SupplementalInformationDetail/FormAndLineReferenceDesc0SCHEDULE D, PAGE 3, PART X
IRS990ScheduleD/TotalBookValueLandBuildingsAmt011020
IRS990ScheduleD/TotalBookValueOtherAssetsAmt068756
IRS990ScheduleD/TotalLiabilityAmt059174
IRS990/ScheduleJRequiredInd0false
IRS990/ScheduleORequiredInd0true
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0COPY OF THE 990 PROVIDED BY ELECTRONIC OR PAPER FORMAT TO BOARD MEMBERS PRIOR TO FILING.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1BOARD MEMBERS REQUIRED TO DISCLOSE ANY CONFLICTS OF INTEREST ON AN ANNUAL BASIS.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2ORGANIZATION IS PART OF THE PENNSYLVANIA ASSOCIATION OF NON-PROFIT ORGANIZATIONS WHICH CONDUCTS YEARLY SALARY REVIEWS OF LOCAL NOT FOR PROFIT ORGANIZATIONS.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3STATEMENTS MADE AVAILABLE TO THE PUBLIC UPON WRITTEN REQUEST.
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0FORM 990, PAGE 6, PART VI, LINE 11B
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1FORM 990, PAGE 6, PART VI, LINE 12C
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2FORM 990, PAGE 6, PART VI, LINE 15A
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc3FORM 990, PAGE 6, PART VI, LINE 19
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IRS990/SignificantChangeInd0false
IRS990/SignificantNewProgramSrvcInd0false
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IRS990/SubjectToExcsTaxNetInvstIncInd0false
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IRS990/SubjToTaxRmnrtnExPrchtPymtInd0false
IRS990/TaxablePartyNotificationInd0false
IRS990/TaxExemptBondsInd0false
IRS990/TerminateOperationsInd0false
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IRS990/TotalEmployeeCnt011
IRS990/TotalFunctionalExpensesGrp/FundraisingAmt00
IRS990/TotalFunctionalExpensesGrp/ManagementAndGeneralAmt064157
IRS990/TotalFunctionalExpensesGrp/ProgramServicesAmt0542707
IRS990/TotalFunctionalExpensesGrp/TotalAmt0606864
IRS990/TotalGrossUBIAmt00
IRS990/TotalLiabilitiesBOYAmt012432
IRS990/TotalLiabilitiesEOYAmt069322
IRS990/TotalLiabilitiesGrp/BOYAmt012432
IRS990/TotalLiabilitiesGrp/EOYAmt069322
IRS990/TotalNetAssetsFundBalanceGrp/BOYAmt0144050
IRS990/TotalNetAssetsFundBalanceGrp/EOYAmt0159639
IRS990/TotalOtherCompensationAmt017750
IRS990/TotalProgramServiceExpensesAmt0542707
IRS990/TotalProgramServiceRevenueAmt0619836
IRS990/TotalReportableCompFromOrgAmt0116121
IRS990/TotalRevenueGrp/ExclusionAmt0421
IRS990/TotalRevenueGrp/RelatedOrExemptFuncIncomeAmt0622032
IRS990/TotalRevenueGrp/TotalRevenueColumnAmt0622453
IRS990/TotLiabNetAssetsFundBalanceGrp/BOYAmt0156482
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IRS990/TravelGrp/ProgramServicesAmt012457
IRS990/TravelGrp/TotalAmt012457
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IRS990/TypeOfOrganizationCorpInd0X
IRS990/UnrelatedBusIncmOverLimitInd0false
IRS990/UponRequestInd0X
IRS990/USAddress/AddressLine1Txt04775 LINGLESTOWN RD
IRS990/USAddress/CityNm0HARRISBURG
IRS990/USAddress/StateAbbreviationCd0PA
IRS990/USAddress/ZIPCd017112
IRS990/VotingMembersGoverningBodyCnt05
IRS990/VotingMembersIndependentCnt05
IRS990/WhistleblowerPolicyInd0true
ReturnHeader/BuildTS02023-04-26 12:10:37Z
ReturnHeader/BusinessOfficerGrp/DiscussWithPaidPreparerInd0true
ReturnHeader/BusinessOfficerGrp/PersonNm0JESSICA PAUL
ReturnHeader/BusinessOfficerGrp/PersonTitleTxt0EXECUTIVE DIRECTOR
ReturnHeader/BusinessOfficerGrp/PhoneNum07176511070
ReturnHeader/BusinessOfficerGrp/SignatureDt02023-12-10
ReturnHeader/Filer/BusinessName/BusinessNameLine1Txt0CONSUMER SATISFACTION SERVICES
ReturnHeader/Filer/BusinessNameControlTxt0CONS
ReturnHeader/Filer/EIN0020578157
ReturnHeader/Filer/PhoneNum07176511070
ReturnHeader/Filer/USAddress/AddressLine1Txt04775 LINGLESTOWN RD STE 201
ReturnHeader/Filer/USAddress/CityNm0HARRISBURG
ReturnHeader/Filer/USAddress/StateAbbreviationCd0PA
ReturnHeader/Filer/USAddress/ZIPCd017112
ReturnHeader/IRSResponsiblePrtyInfoCurrInd0false
ReturnHeader/PreparerFirmGrp/PreparerFirmEIN0520783935
ReturnHeader/PreparerFirmGrp/PreparerFirmName/BusinessNameLine1Txt0SMITH ELLIOTT KEARNS & COMPANY LLC
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/AddressLine1Txt019 BROOKWOOD AVE STE 101
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/CityNm0CARLISLE
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/StateAbbreviationCd0PA
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/ZIPCd017015
ReturnHeader/PreparerPersonGrp/PhoneNum07172439104
ReturnHeader/PreparerPersonGrp/PreparationDt02023-12-10
ReturnHeader/PreparerPersonGrp/PreparerPersonNm0GREGORY P HALL CPA
ReturnHeader/ReturnTs02024-01-05T16:17:32-05:00
ReturnHeader/ReturnTypeCd0990
ReturnHeader/SigningOfficerGrp/PersonFullName/PersonFirstNm0JESSICA
ReturnHeader/SigningOfficerGrp/PersonFullName/PersonLastNm0PAUL
ReturnHeader/TaxPeriodBeginDt02022-07-01
ReturnHeader/TaxPeriodEndDt02023-06-30
ReturnHeader/TaxYr02022

Document Assets

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Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Detailed filing. Detailed filing data is available for this year.$4.43$2.82$1.61$7.29$7.44$0.15
2024Detailed filing. Detailed filing data is available for this year.$2.02$0.26$1.76$7.27$7.11$0.16
2023Detailed filing. Detailed filing data is available for this year.$2.29$0.69$1.60$6.22$6.07$0.16
2022Detailed filing. Detailed filing data is available for this year.$1.56$0.12$1.44$5.71$5.89$0.18
2021Detailed filing. Detailed filing data is available for this year.$1.78$0.16$1.62$5.10$5.00$0.10
2020Detailed filing. Detailed filing data is available for this year.$1.70$0.17$1.52$5.17$5.14$0.02
2019Detailed filing. Detailed filing data is available for this year.$1.65$0.16$1.50$5.27$4.67$0.60
2018Detailed filing. Detailed filing data is available for this year.$0.96$0.07$0.89$4.31$4.28$0.04
2017Detailed filing. Detailed filing data is available for this year.$0.93$0.07$0.86$4.11$4.00$0.11
2016Summary only. Only limited summary data is available for this year.$0.81$0.07$0.74$4.56$4.14$0.41
2015Summary only. Only limited summary data is available for this year.$0.91$0.58$0.33$3.74$3.43$0.31
2014Detailed filing. Detailed filing data is available for this year.$0.59$0.57$0.02$3.47$3.45$0.02
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.59$0.59$0.01$4.24$3.87$0.37
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.23$0.61$0.38$3.84
2011Summary only. Only limited summary data is available for this year.$0.48$0.62$0.15$3.92$3.74$0.18
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.38$0.83$0.45$3.97$4.01$0.04