Civic Intelligence

Consumer Satisfaction Services Inc.

990 • Fiscal year 2022 • EIN 02-0578157

Jul 01, 2021 to Jun 30, 2022 • Filed on Mar 30, 2023

Organization ProfileWWW.CSS-PA.ORG

View Organization Page

201 4775 Linglestown Rd Ste 201Harrisburg, PA 17112

(717) 651-1070

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

65th percentile

0.08x

Higher debt load relative to assets than 65% of similar nonprofits.

2022 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2022

Liabilities / Revenue

50th percentile

0.02x

Higher debt load relative to revenue than 50% of similar nonprofits.

2022 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2022

Net Margin

31st percentile

-3.1%

Higher net margin than 31% of similar nonprofits.

2022 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2022

Top Officer Pay

92nd percentile

$124,965

Higher top officer pay than 92% of similar nonprofits.

Top officer pay equals 21.9% of source-year revenue.

2022 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2022

Asset Growth

19th percentile

-12%

Faster asset growth than 19% of similar nonprofits.

2022 filings • 501(c)3 • $500k-$1M nonprofits • Annualized from 2021 to 2022

Revenue Growth

55th percentile

12%

Faster revenue growth than 55% of similar nonprofits.

2022 filings • 501(c)3 • $500k-$1M nonprofits • Annualized from 2021 to 2022

Balance Sheet
Liabilities / Assets65th percentile

Assets

Down

$156,482

Down $21,185 (-12%) from 2021

Net Assets

Down

$144,050

Down $17,789 (-11%) from 2021

Liabilities

Down

$12,432

Down $3,396 (-21%) from 2021

Revenue And Expenses
Liabilities / Revenue50th percentileNet Margin31st percentile

Revenue

Up

$570,851

Up $60,380 (+12%) from 2021

Expenses

Up

$588,640

Up $88,143 (+18%) from 2021

Net Income

Down

-$17,789

Down $27,763 (-278%) from 2021

Historical Trend

Balance Sheet Trend

Asset Growth19th percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$600K$400K$200K$0-$200KAssets 2010: $37,737Liabilities 2010: $82,886Net Assets 2010: -$45,1492010Assets 2011: $47,645Liabilities 2011: $62,236Net Assets 2011: -$14,5912011Assets 2012: $23,001Liabilities 2012: $60,908Net Assets 2012: -$37,9072012Assets 2013: $58,537Liabilities 2013: $59,182Net Assets 2013: -$6452013Assets 2014: $59,221Liabilities 2014: $57,461Net Assets 2014: $1,7602014Assets 2015: $91,347Liabilities 2015: $58,380Net Assets 2015: $32,9672015Assets 2016: $81,291Liabilities 2016: $6,862Net Assets 2016: $74,4292016Assets 2017: $92,594Liabilities 2017: $6,912Net Assets 2017: $85,6822017Assets 2018: $95,905Liabilities 2018: $6,681Net Assets 2018: $89,2242018Assets 2019: $165,260Liabilities 2019: $15,599Net Assets 2019: $149,6612019Assets 2020: $169,640Liabilities 2020: $17,356Net Assets 2020: $152,2842020Assets 2021: $177,667Liabilities 2021: $15,828Net Assets 2021: $161,8392021Assets 2022: $156,482Liabilities 2022: $12,432Net Assets 2022: $144,0502022Assets 2023: $228,961Liabilities 2023: $69,322Net Assets 2023: $159,6392023Assets 2024: $202,116Liabilities 2024: $26,086Net Assets 2024: $176,0302024Assets 2025: $443,040Liabilities 2025: $281,946Net Assets 2025: $161,0942025

Highlighted filing

2022

Assets$156,482
Liabilities$12,432
Net Assets$144,050
Open 2022 Filing

Operations Trend

Revenue Growth55th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$800K$600K$400K$200K$0-$200KRevenue 2010: $397,126Expenses 2010: $400,655Net Income 2010: -$3,5292010Revenue 2011: $391,670Expenses 2011: $373,695Net Income 2011: $17,9752011Expenses 2012: $383,9412012Revenue 2013: $424,302Expenses 2013: $387,040Net Income 2013: $37,2622013Revenue 2014: $347,401Expenses 2014: $344,996Net Income 2014: $2,4052014Revenue 2015: $373,956Expenses 2015: $342,748Net Income 2015: $31,2082015Revenue 2016: $455,698Expenses 2016: $414,236Net Income 2016: $41,4622016Revenue 2017: $410,784Expenses 2017: $399,531Net Income 2017: $11,2532017Revenue 2018: $431,495Expenses 2018: $427,953Net Income 2018: $3,5422018Revenue 2019: $527,144Expenses 2019: $466,707Net Income 2019: $60,4372019Revenue 2020: $516,692Expenses 2020: $514,488Net Income 2020: $2,2042020Revenue 2021: $510,471Expenses 2021: $500,497Net Income 2021: $9,9742021Revenue 2022: $570,851Expenses 2022: $588,640Net Income 2022: -$17,7892022Revenue 2023: $622,453Expenses 2023: $606,864Net Income 2023: $15,5892023Revenue 2024: $727,186Expenses 2024: $710,795Net Income 2024: $16,3912024Revenue 2025: $728,626Expenses 2025: $743,564Net Income 2025: -$14,9382025

Highlighted filing

2022

Revenue$570,851
Expenses$588,640
Net Income-$17,789
Open 2022 Filing
Jump To
Filing Snapshot
Filing Period
Jul 1, 2021 to Jun 30, 2022
Signed
Mar 30, 2023
Return Version
2021v4.2
Gross Receipts
$570,851
Mission and Program Overview

Mission

To contribute to the development of an effective and cooperative behavioral health system

To contribute to the development of an effective and cooperative behavioral health system.

Balance Sheet Detail
LineBeginningEndChange
Assets
Cash and Non-Interest-Bearing Accounts$149,444$134,384▼ $15,060
Land, Buildings, and Equipment, Net$19,986$13,913▼ $6,073
Pd in Cap Srpls Land Bldg Eqp Fund$0$0→ $0
Rtn Earn Endowment Incm Other Fnds$0$0→ $0
Cap Stk Tr Prin Current Funds$0$0→ $0
Total Assets$177,667$156,482▼ $21,185
Other Assets Total$8,237$8,185▼ $52
Liabilities
Escrow Account Liability$5,053$5,001▼ $52
Accounts Payable and Accrued Expenses$4,196$4,568▲ $372
Other Liabilities$6,579$2,863▼ $3,716
Total Liabilities$15,828$12,432▼ $3,396
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$161,839$144,050▼ $17,789
Net Assets With Donor Restrictions$0$0→ $0
Total Net Assets Fund Balance$161,839$144,050▼ $17,789
Total Liabilities and Net Assets / Fund Balance$177,667$156,482▼ $21,185

Asset Categories

AssetBook ValueDepreciationBasis
Equipment-$22,999$36,912
Compensation and Service Providers
Top Officer Pay92nd percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Jessica PaulExecutive DirectorFT$110,174$14,791$124,965

Board Members and Trustees

NameTitle
Steve BarndtChairman
Traci SchaefferVice Chairman
Lisa Arifier-polchaMember at Large
Deborah AllenSecretary
Chris KroftTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$569,984
Investment Income
$114
Other Revenue
$753
Change in Net Assets
$-17,789
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$371,872
Other Expenses$216,768
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$187,272--$187,272
Current Officers, Directors, Trustees, and Key Employees$88,719$24,862-$113,581
Occupancy$64,173$11,325-$75,498
Other Employee Benefits$40,756$7,192-$47,948
Fees for Services Other$20,718$4,376-$25,094
Payroll Taxes$21,164$1,907-$23,071
Other Expenses$7,338$1,295-$8,633
Depreciation Depletion$5,162$911-$6,073
Travel$5,064--$5,064
Insurance$2,214$1,600-$3,814
Fees for Services Accounting-$2,850-$2,850
Office Expenses$2,280--$2,280
Interest$1,523$169-$1,692
Conferences and Meetings-$996-$996
Advertising-$76-$76
Total Functional Expenses$527,261$61,379$0$588,640
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
Yes
Annual disclosure for covered persons
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Part VI, Section B, Line 11B

“Copy of the 990 provided by electronic or paper format to board members prior to filing”

Part VI, Section B, Line 12C

“Board members required to disclose any conflicts of interest on an annual basis”

Part VI, Section B, Line 15A

“Organization is part of the pennsylvania association of non-profit organizations which conducts yearly salary reviews of local not for profit organizations”

Part VI, Section C, Line 19

“Statements made available to the public upon written request”

Filing and Contact Details

Filer

Filer Name
Consumer Satisfaction Services
EIN
02-0578157
Phone
7176511070
Address
201 4775 LINGLESTOWN RD STE 201, HARRISBURG, PA 17112

Signing Officer

Name
Jessica Paul
Title
Executive Director
Phone
7176511070
Signed
2023-03-30

Organization Details

Principal Officer
Jessica Paul
Formed
2002
Legal Domicile
Pa
Voting Board Members
5
Independent Board Members
5
Employees
10

Preparer

Firm
Nfp Business Solutions
Address
1298 FIELDSTONE DRIVE, MOUNT JOY, PA 17552
Preparer
Russell J Woodling
Phone
7178751156
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This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearAmt0569984
IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearMinus1YearAmt0509349
IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearMinus2YearsAmt0513511
IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearMinus3YearsAmt0525893
IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearMinus4YearsAmt0430716
IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/TotalAmt02549453
IRS990ScheduleA/GrossInvestmentIncome170Grp/CurrentTaxYearAmt0114
IRS990ScheduleA/GrossInvestmentIncome170Grp/CurrentTaxYearMinus1YearAmt0116
IRS990ScheduleA/GrossInvestmentIncome170Grp/CurrentTaxYearMinus2YearsAmt0194
IRS990ScheduleA/GrossInvestmentIncome170Grp/CurrentTaxYearMinus3YearsAmt0114
IRS990ScheduleA/GrossInvestmentIncome170Grp/CurrentTaxYearMinus4YearsAmt058
IRS990ScheduleA/GrossInvestmentIncome170Grp/TotalAmt0596
IRS990ScheduleA/OtherIncome170Grp/CurrentTaxYearAmt0753
IRS990ScheduleA/OtherIncome170Grp/CurrentTaxYearMinus1YearAmt01006
IRS990ScheduleA/OtherIncome170Grp/CurrentTaxYearMinus2YearsAmt02987
IRS990ScheduleA/OtherIncome170Grp/TotalAmt04746
IRS990ScheduleA/PublicOrganization170Ind0X
IRS990ScheduleA/PublicSupportCY170Pct00.9979
IRS990ScheduleA/PublicSupportPY170Pct01
IRS990ScheduleA/PublicSupportTotal170Amt02549453
IRS990ScheduleA/ThirtyThrPctSuprtTestsCY170Ind0X
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearAmt0569984
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus1YearAmt0509349
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus2YearsAmt0513511
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus3YearsAmt0525893
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus4YearsAmt0430716
IRS990ScheduleA/TotalCalendarYear170Grp/TotalAmt02549453
IRS990ScheduleA/TotalSupportAmt02554795
IRS990ScheduleB/ContributorInformationGrp/ContributorBusinessName/BusinessNameLine10RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorNum0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/AddressLine10RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/AddressLine20RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/City0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/State0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/ZIPCode0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/TotalContributionsAmt0RESTRICTED
IRS990/ScheduleBRequiredInd01
IRS990ScheduleC/DirectContactLegislatorsInd00
IRS990ScheduleC/GrantsOtherOrganizationsInd00
IRS990ScheduleC/MailingsMembersInd00
IRS990ScheduleC/MediaAdvertisementsInd00
IRS990ScheduleC/NotDescribedSection501c3Ind00
IRS990ScheduleC/OtherActivitiesInd00
IRS990ScheduleC/PaidStaffOrManagementInd00
IRS990ScheduleC/PublicationsOrBroadcastInd00
IRS990ScheduleC/RalliesDemonstrationsInd00
IRS990ScheduleC/SupplementalInformationDetail/ExplanationTxt0ORGANIZATION DOES NOT PARTICIPATE IN CAMPAIGN OR LOBBYING ACTIVITIES
IRS990ScheduleC/SupplementalInformationDetail/FormAndLineReferenceDesc0PART 1-A Line 1
IRS990ScheduleC/VolunteersInd00
IRS990ScheduleD/EquipmentGrp/DepreciationAmt022999
IRS990ScheduleD/EquipmentGrp/OtherCostOrOtherBasisAmt036912
IRS990/ScheduleJRequiredInd00
IRS990/ScheduleORequiredInd01
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0COPY OF THE 990 PROVIDED BY ELECTRONIC OR PAPER FORMAT TO BOARD MEMBERS PRIOR TO FILING
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1BOARD MEMBERS REQUIRED TO DISCLOSE ANY CONFLICTS OF INTEREST ON AN ANNUAL BASIS
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2ORGANIZATION IS PART OF THE PENNSYLVANIA ASSOCIATION OF NON-PROFIT ORGANIZATIONS WHICH CONDUCTS YEARLY SALARY REVIEWS OF LOCAL NOT FOR PROFIT ORGANIZATIONS
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3STATEMENTS MADE AVAILABLE TO THE PUBLIC UPON WRITTEN REQUEST
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0PART VI, SECTION B, LINE 11B
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1PART VI, SECTION B, LINE 12C
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2PART VI, SECTION B, LINE 15A
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc3PART VI, SECTION C, LINE 19
IRS990/SchoolOperatingInd00
IRS990/SignificantChangeInd00
IRS990/SignificantNewProgramSrvcInd00
IRS990/SubjectToExcsTaxNetInvstIncInd00
IRS990/SubjectToProxyTaxInd00
IRS990/SubjToTaxRmnrtnExPrchtPymtInd00
IRS990/TaxableDistributionsInd00
IRS990/TaxablePartyNotificationInd00
IRS990/TaxExemptBondsInd00
IRS990/TerminateOperationsInd00
IRS990/TotalAssetsBOYAmt0177667
IRS990/TotalAssetsEOYAmt0156482
IRS990/TotalAssetsGrp/BOYAmt0177667
IRS990/TotalAssetsGrp/EOYAmt0156482
IRS990/TotalCompGreaterThan150KInd00
IRS990/TotalEmployeeCnt010
IRS990/TotalFunctionalExpensesGrp/FundraisingAmt00
IRS990/TotalFunctionalExpensesGrp/ManagementAndGeneralAmt061379
IRS990/TotalFunctionalExpensesGrp/ProgramServicesAmt0527261
IRS990/TotalFunctionalExpensesGrp/TotalAmt0588640
IRS990/TotalGrossUBIAmt00
IRS990/TotalLiabilitiesBOYAmt015828
IRS990/TotalLiabilitiesEOYAmt012432
IRS990/TotalLiabilitiesGrp/BOYAmt015828
IRS990/TotalLiabilitiesGrp/EOYAmt012432
IRS990/TotalNetAssetsFundBalanceGrp/BOYAmt0161839
IRS990/TotalNetAssetsFundBalanceGrp/EOYAmt0144050
IRS990/TotalOtherCompensationAmt014791
IRS990/TotalProgramServiceExpensesAmt0588640
IRS990/TotalProgramServiceRevenueAmt0569984
IRS990/TotalReportableCompFromOrgAmt0110174
IRS990/TotalRevenueGrp/ExclusionAmt0570851
IRS990/TotalRevenueGrp/RelatedOrExemptFuncIncomeAmt00
IRS990/TotalRevenueGrp/TotalRevenueColumnAmt0570851
IRS990/TotalRevenueGrp/UnrelatedBusinessRevenueAmt00
IRS990/TotLiabNetAssetsFundBalanceGrp/BOYAmt0177667
IRS990/TotLiabNetAssetsFundBalanceGrp/EOYAmt0156482
IRS990/TransactionWithControlEntInd00
IRS990/TravelGrp/ProgramServicesAmt05064
IRS990/TravelGrp/TotalAmt05064
IRS990/TrnsfrExmptNonChrtblRltdOrgInd00
IRS990/TypeOfOrganizationCorpInd0X
IRS990/UnrelatedBusIncmOverLimitInd00
IRS990/UponRequestInd0X
IRS990/USAddress/AddressLine1Txt0201 4775 LINGLESTOWN RD
IRS990/USAddress/CityNm0HARRISBURG
IRS990/USAddress/StateAbbreviationCd0PA
IRS990/USAddress/ZIPCd017112
IRS990/VotingMembersGoverningBodyCnt05
IRS990/VotingMembersIndependentCnt05
IRS990/WhistleblowerPolicyInd01
ReturnHeader/BuildTS02023-04-26 12:10:37Z
ReturnHeader/BusinessOfficerGrp/PersonNm0JESSICA PAUL
ReturnHeader/BusinessOfficerGrp/PersonTitleTxt0EXECUTIVE DIRECTOR
ReturnHeader/BusinessOfficerGrp/PhoneNum07176511070
ReturnHeader/BusinessOfficerGrp/SignatureDt02023-03-30
ReturnHeader/Filer/BusinessName/BusinessNameLine1Txt0CONSUMER SATISFACTION SERVICES
ReturnHeader/Filer/BusinessNameControlTxt0CONS
ReturnHeader/Filer/EIN0020578157
ReturnHeader/Filer/PhoneNum07176511070
ReturnHeader/Filer/USAddress/AddressLine1Txt0201 4775 LINGLESTOWN RD STE 201
ReturnHeader/Filer/USAddress/CityNm0HARRISBURG
ReturnHeader/Filer/USAddress/StateAbbreviationCd0PA
ReturnHeader/Filer/USAddress/ZIPCd017112
ReturnHeader/PreparerFirmGrp/PreparerFirmEIN0421712200
ReturnHeader/PreparerFirmGrp/PreparerFirmName/BusinessNameLine1Txt0NFP BUSINESS SOLUTIONS
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/AddressLine1Txt01298 FIELDSTONE DRIVE
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/CityNm0MOUNT JOY
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/StateAbbreviationCd0PA
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/ZIPCd017552

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Filings

Displayed year

2022 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$156,482
Liabilities
$12,432
Net assets
$144,050
Revenue
$570,851
Expenses
$588,640
Net income
-$17,789
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Detailed filing. Detailed filing data is available for this year.$4.43$2.82$1.61$7.29$7.44$0.15
2024Detailed filing. Detailed filing data is available for this year.$2.02$0.26$1.76$7.27$7.11$0.16
2023Detailed filing. Detailed filing data is available for this year.$2.29$0.69$1.60$6.22$6.07$0.16
2022Detailed filing. Detailed filing data is available for this year.$1.56$0.12$1.44$5.71$5.89$0.18
2021Detailed filing. Detailed filing data is available for this year.$1.78$0.16$1.62$5.10$5.00$0.10
2020Detailed filing. Detailed filing data is available for this year.$1.70$0.17$1.52$5.17$5.14$0.02
2019Detailed filing. Detailed filing data is available for this year.$1.65$0.16$1.50$5.27$4.67$0.60
2018Detailed filing. Detailed filing data is available for this year.$0.96$0.07$0.89$4.31$4.28$0.04
2017Detailed filing. Detailed filing data is available for this year.$0.93$0.07$0.86$4.11$4.00$0.11
2016Summary only. Only limited summary data is available for this year.$0.81$0.07$0.74$4.56$4.14$0.41
2015Summary only. Only limited summary data is available for this year.$0.91$0.58$0.33$3.74$3.43$0.31
2014Detailed filing. Detailed filing data is available for this year.$0.59$0.57$0.02$3.47$3.45$0.02
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.59$0.59$0.01$4.24$3.87$0.37
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.23$0.61$0.38$3.84
2011Summary only. Only limited summary data is available for this year.$0.48$0.62$0.15$3.92$3.74$0.18
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.38$0.83$0.45$3.97$4.01$0.04