Civic Intelligence

Consumer Satisfaction Services Inc.

990 • Fiscal year 2019 • EIN 02-0578157

Jul 01, 2018 to Jun 30, 2019 • Filed on Oct 23, 2019

Organization ProfileWWW.CSS-PA.ORG

View Organization Page

201 4775 Linglestown Rd Ste 201Harrisburg, PA 17112

(717) 651-1070

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

64th percentile

0.09x

Higher debt load relative to assets than 64% of similar nonprofits.

2019 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2019

Liabilities / Revenue

50th percentile

0.03x

Higher debt load relative to revenue than 50% of similar nonprofits.

2019 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2019

Net Margin

66th percentile

11%

Higher net margin than 66% of similar nonprofits.

2019 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2019

Top Officer Pay

87th percentile

$98,669

Higher top officer pay than 87% of similar nonprofits.

Top officer pay equals 18.7% of source-year revenue.

2019 filings • 501(c)3 • $500k-$1M nonprofits • Source year 2019

Asset Growth

92nd percentile

72%

Faster asset growth than 92% of similar nonprofits.

2019 filings • 501(c)3 • $500k-$1M nonprofits • Annualized from 2018 to 2019

Revenue Growth

74th percentile

22%

Faster revenue growth than 74% of similar nonprofits.

2019 filings • 501(c)3 • $500k-$1M nonprofits • Annualized from 2018 to 2019

Balance Sheet
Liabilities / Assets64th percentile

Assets

Up

$165,260

Up $69,355 (+72%) from 2018

Net Assets

Up

$149,661

Up $60,437 (+68%) from 2018

Liabilities

Up

$15,599

Up $8,918 (+133%) from 2018

Revenue And Expenses
Liabilities / Revenue50th percentileNet Margin66th percentile

Revenue

Up

$527,144

Up $95,649 (+22%) from 2018

Expenses

Up

$466,707

Up $38,754 (+9.1%) from 2018

Net Income

Up

$60,437

Up $56,895 (+1606%) from 2018

Historical Trend

Balance Sheet Trend

Asset Growth92nd percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$600K$400K$200K$0-$200KAssets 2010: $37,737Liabilities 2010: $82,886Net Assets 2010: -$45,1492010Assets 2011: $47,645Liabilities 2011: $62,236Net Assets 2011: -$14,5912011Assets 2012: $23,001Liabilities 2012: $60,908Net Assets 2012: -$37,9072012Assets 2013: $58,537Liabilities 2013: $59,182Net Assets 2013: -$6452013Assets 2014: $59,221Liabilities 2014: $57,461Net Assets 2014: $1,7602014Assets 2015: $91,347Liabilities 2015: $58,380Net Assets 2015: $32,9672015Assets 2016: $81,291Liabilities 2016: $6,862Net Assets 2016: $74,4292016Assets 2017: $92,594Liabilities 2017: $6,912Net Assets 2017: $85,6822017Assets 2018: $95,905Liabilities 2018: $6,681Net Assets 2018: $89,2242018Assets 2019: $165,260Liabilities 2019: $15,599Net Assets 2019: $149,6612019Assets 2020: $169,640Liabilities 2020: $17,356Net Assets 2020: $152,2842020Assets 2021: $177,667Liabilities 2021: $15,828Net Assets 2021: $161,8392021Assets 2022: $156,482Liabilities 2022: $12,432Net Assets 2022: $144,0502022Assets 2023: $228,961Liabilities 2023: $69,322Net Assets 2023: $159,6392023Assets 2024: $202,116Liabilities 2024: $26,086Net Assets 2024: $176,0302024Assets 2025: $443,040Liabilities 2025: $281,946Net Assets 2025: $161,0942025

Highlighted filing

2019

Assets$165,260
Liabilities$15,599
Net Assets$149,661
Open 2019 Filing

Operations Trend

Revenue Growth74th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$800K$600K$400K$200K$0-$200KRevenue 2010: $397,126Expenses 2010: $400,655Net Income 2010: -$3,5292010Revenue 2011: $391,670Expenses 2011: $373,695Net Income 2011: $17,9752011Expenses 2012: $383,9412012Revenue 2013: $424,302Expenses 2013: $387,040Net Income 2013: $37,2622013Revenue 2014: $347,401Expenses 2014: $344,996Net Income 2014: $2,4052014Revenue 2015: $373,956Expenses 2015: $342,748Net Income 2015: $31,2082015Revenue 2016: $455,698Expenses 2016: $414,236Net Income 2016: $41,4622016Revenue 2017: $410,784Expenses 2017: $399,531Net Income 2017: $11,2532017Revenue 2018: $431,495Expenses 2018: $427,953Net Income 2018: $3,5422018Revenue 2019: $527,144Expenses 2019: $466,707Net Income 2019: $60,4372019Revenue 2020: $516,692Expenses 2020: $514,488Net Income 2020: $2,2042020Revenue 2021: $510,471Expenses 2021: $500,497Net Income 2021: $9,9742021Revenue 2022: $570,851Expenses 2022: $588,640Net Income 2022: -$17,7892022Revenue 2023: $622,453Expenses 2023: $606,864Net Income 2023: $15,5892023Revenue 2024: $727,186Expenses 2024: $710,795Net Income 2024: $16,3912024Revenue 2025: $728,626Expenses 2025: $743,564Net Income 2025: -$14,9382025

Highlighted filing

2019

Revenue$527,144
Expenses$466,707
Net Income$60,437
Open 2019 Filing
Jump To
Filing Snapshot
Filing Period
Jul 1, 2018 to Jun 30, 2019
Signed
Oct 23, 2019
Return Version
2018v3.1
Gross Receipts
$527,144
Mission and Program Overview

Mission

To contribute to the development of an effective and cooperative behavioral health system

Balance Sheet Detail
LineBeginningEndChange
Assets
Cash and Non-Interest-Bearing Accounts$84,196$145,296▲ $61,100
Land, Buildings, and Equipment, Net$4,262$12,458▲ $8,196
Total Assets$95,905$165,260▲ $69,355
Other Assets Total$7,447$7,506▲ $59
Liabilities
Other Liabilities$6,681$15,599▲ $8,918
Total Liabilities$6,681$15,599▲ $8,918
Net Assets / Fund Balance
Unrestricted Net Assets$89,224$149,661▲ $60,437
Total Net Assets Fund Balance$89,224$149,661▲ $60,437
Total Liabilities and Net Assets / Fund Balance$95,905$165,260▲ $69,355

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$12,458$11,839$24,297
Compensation and Service Providers
Top Officer Pay87th percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Jessica PaulExecutive DirectorFT$84,559$14,110$98,669

Board Members and Trustees

NameTitle
Steve BarndtChairman
Traci SchaefferVice Chairman
Lisa Arifer-polchaMember
Deborah AllenSecretary
Christopher KroftTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$525,893
Program Service Revenue
$0
Investment Income
$114
Other Revenue
$1,137
Change in Net Assets
$60,437
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$314,641
Other Expenses$152,066
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$159,838$611-$160,449
Current Officers, Directors, Trustees, and Key Employees$72,445$12,065-$84,510
Occupancy$45,308$7,995-$53,303
Other Employee Benefits$43,289$7,639-$50,928
Travel$22,253--$22,253
Payroll Taxes$17,784$970-$18,754
Fees for Services Other$5,734$3,694-$9,428
All Other Expenses$3,304$4,262-$7,566
Insurance$1,140$2,312-$3,452
Office Expenses$3,204--$3,204
Depreciation Depletion$2,343$414-$2,757
Fees for Services Accounting-$2,655-$2,655
Other Expenses$1,468$259-$1,727
Advertising-$1,371-$1,371
Interest$1,020$113-$1,133
Conferences and Meetings-$171-$171
Total Functional Expenses$420,970$45,737$0$466,707
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Backup withholding compliance
Yes
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Part VI, Section B, Line 11

“Board members provided with either electronic or paper copies of the 990”

Part VI, Section B, Line 12C

“At one board meeting during the year, members are required to report any conflicts of interest”

Part VI, Section B, Line 15A

“Average salaries as compiled by the pa association of nonprofit organizations are used to determine salaries”

Part VI, Section C, Line 19

“Documents are provided if made by written request”

Filing and Contact Details

Filer

Filer Name
Consumer Satisfaction Services
EIN
02-0578157
Phone
7176511070
Address
201 4775 LINGLESTOWN RD STE 201, HARRISBURG, PA 17112

Signing Officer

Name
Jessica Paul
Title
Executive Director
Phone
7176511070
Signed
2019-10-23

Organization Details

Principal Officer
Jessica Paul
Formed
2002
Legal Domicile
Pa
Voting Board Members
5
Independent Board Members
5
Employees
12

Preparer

Firm
Nfp Business Solutions
Address
1298 FIELDSTONE DRIVE, MOUNT JOY, PA 17552
Preparer
Russell J Woodling
Phone
7178751156
Supplemental Narrative

Additional Explanations

Part IX, Line 11G

“Consulting - 4,231 equipment rental - 1503”

Raw XML AppendixShowing 400 of 404 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus1YearAmt0430716
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus2YearsAmt0409295
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus3YearsAmt0453961
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus4YearsAmt0372834
IRS990ScheduleA/TotalCalendarYear170Grp/TotalAmt02192699
IRS990ScheduleA/TotalSupportAmt02194819
IRS990ScheduleB/ContributorInformationGrp/ContributorBusinessName/BusinessNameLine10RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorNum0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/AddressLine10RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/AddressLine20RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/City0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/State0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/ZIPCode0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/TotalContributionsAmt0RESTRICTED
IRS990/ScheduleBRequiredInd00
IRS990ScheduleC/DirectContactLegislatorsInd00
IRS990ScheduleC/GrantsOtherOrganizationsInd00
IRS990ScheduleC/MailingsMembersInd00
IRS990ScheduleC/MediaAdvertisementsInd00
IRS990ScheduleC/NotDescribedSection501c3Ind00
IRS990ScheduleC/OtherActivitiesInd00
IRS990ScheduleC/PaidStaffOrManagementInd00
IRS990ScheduleC/PublicationsOrBroadcastInd00
IRS990ScheduleC/RalliesDemonstrationsInd00
IRS990ScheduleC/SupplementalInformationDetail/ExplanationTxt0ORGANIZATION DOES NOT PARTICIPATE IN LOBBYING OR CAMPAIGNING
IRS990ScheduleC/SupplementalInformationDetail/FormAndLineReferenceDesc0PART 1-A Line 1
IRS990ScheduleC/VolunteersInd00
IRS990ScheduleD/EquipmentGrp/BookValueAmt012458
IRS990ScheduleD/EquipmentGrp/DepreciationAmt011839
IRS990ScheduleD/EquipmentGrp/OtherCostOrOtherBasisAmt024297
IRS990ScheduleD/TotalBookValueLandBuildingsAmt012458
IRS990/ScheduleJRequiredInd00
IRS990/ScheduleORequiredInd01
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0BOARD MEMBERS PROVIDED WITH EITHER ELECTRONIC OR PAPER COPIES OF THE 990
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1AT ONE BOARD MEETING DURING THE YEAR, MEMBERS ARE REQUIRED TO REPORT ANY CONFLICTS OF INTEREST
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2AVERAGE SALARIES AS COMPILED BY THE PA ASSOCIATION OF NONPROFIT ORGANIZATIONS ARE USED TO DETERMINE SALARIES
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3DOCUMENTS ARE PROVIDED IF MADE BY WRITTEN REQUEST
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt4CONSULTING - 4,231 EQUIPMENT RENTAL - 1503
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0PART VI, SECTION B, LINE 11
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1PART VI, SECTION B, LINE 12C
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2PART VI, SECTION B, LINE 15A
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc3PART VI, SECTION C, LINE 19
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc4PART IX, LINE 11G
IRS990/SchoolOperatingInd00
IRS990/SignificantChangeInd00
IRS990/SignificantNewProgramSrvcInd00
IRS990/SubjectToExcsTaxNetInvstIncInd00
IRS990/SubjectToProxyTaxInd00
IRS990/SubjToTaxRmnrtnExPrchtPymtInd00
IRS990/TaxableDistributionsInd00
IRS990/TaxablePartyNotificationInd00
IRS990/TaxExemptBondsInd00
IRS990/TempOrPermanentEndowmentsInd00
IRS990/TerminateOperationsInd00
IRS990/TotalAssetsBOYAmt095905
IRS990/TotalAssetsEOYAmt0165260
IRS990/TotalAssetsGrp/BOYAmt095905
IRS990/TotalAssetsGrp/EOYAmt0165260
IRS990/TotalCompGreaterThan150KInd00
IRS990/TotalContributionsAmt0525893
IRS990/TotalEmployeeCnt012
IRS990/TotalFunctionalExpensesGrp/FundraisingAmt00
IRS990/TotalFunctionalExpensesGrp/ManagementAndGeneralAmt045737
IRS990/TotalFunctionalExpensesGrp/ProgramServicesAmt0420970
IRS990/TotalFunctionalExpensesGrp/TotalAmt0466707
IRS990/TotalGrossUBIAmt00
IRS990/TotalLiabilitiesBOYAmt06681
IRS990/TotalLiabilitiesEOYAmt015599
IRS990/TotalLiabilitiesGrp/BOYAmt06681
IRS990/TotalLiabilitiesGrp/EOYAmt015599
IRS990/TotalNetAssetsFundBalanceGrp/BOYAmt089224
IRS990/TotalNetAssetsFundBalanceGrp/EOYAmt0149661
IRS990/TotalOtherCompensationAmt014110
IRS990/TotalProgramServiceExpensesAmt0466707
IRS990/TotalReportableCompFromOrgAmt084559
IRS990/TotalRevenueGrp/ExclusionAmt01251
IRS990/TotalRevenueGrp/RelatedOrExemptFuncIncomeAmt00
IRS990/TotalRevenueGrp/TotalRevenueColumnAmt0527144
IRS990/TotalRevenueGrp/UnrelatedBusinessRevenueAmt00
IRS990/TotLiabNetAssetsFundBalanceGrp/BOYAmt095905
IRS990/TotLiabNetAssetsFundBalanceGrp/EOYAmt0165260
IRS990/TravelGrp/ProgramServicesAmt022253
IRS990/TravelGrp/TotalAmt022253
IRS990/TrnsfrExmptNonChrtblRltdOrgInd00
IRS990/TypeOfOrganizationCorpInd0X
IRS990/UnrelatedBusIncmOverLimitInd00
IRS990/UnrestrictedNetAssetsGrp/BOYAmt089224
IRS990/UnrestrictedNetAssetsGrp/EOYAmt0149661
IRS990/UponRequestInd0X
IRS990/USAddress/AddressLine1Txt0201 4775 LINGLESTOWN RD
IRS990/USAddress/CityNm0HARRISBURG
IRS990/USAddress/StateAbbreviationCd0PA
IRS990/USAddress/ZIPCd017112
IRS990/VotingMembersGoverningBodyCnt05
IRS990/VotingMembersIndependentCnt05
IRS990/WhistleblowerPolicyInd01
ReturnHeader/BuildTS02020-09-23 17:36:50Z
ReturnHeader/BusinessOfficerGrp/PersonNm0JESSICA PAUL
ReturnHeader/BusinessOfficerGrp/PersonTitleTxt0EXECUTIVE DIRECTOR
ReturnHeader/BusinessOfficerGrp/PhoneNum07176511070
ReturnHeader/BusinessOfficerGrp/SignatureDt02019-10-23
ReturnHeader/Filer/BusinessName/BusinessNameLine1Txt0CONSUMER SATISFACTION SERVICES
ReturnHeader/Filer/BusinessNameControlTxt0CONS
ReturnHeader/Filer/EIN0020578157
ReturnHeader/Filer/PhoneNum07176511070
ReturnHeader/Filer/USAddress/AddressLine1Txt0201 4775 LINGLESTOWN RD STE 201
ReturnHeader/Filer/USAddress/CityNm0HARRISBURG
ReturnHeader/Filer/USAddress/StateAbbreviationCd0PA
ReturnHeader/Filer/USAddress/ZIPCd017112
ReturnHeader/FilingSecurityInformation/AtSubmissionCreationDeviceId03F428A14C32C12EF3A5F830B0CBDD2FBE570134D
ReturnHeader/FilingSecurityInformation/AtSubmissionFilingDeviceId00306E9F25A301DEE34DB062963E2AA1EC597D8D8
ReturnHeader/FilingSecurityInformation/FederalOriginalSubmissionId024301220192811600001
ReturnHeader/FilingSecurityInformation/FederalOriginalSubmissionIdDt02019-10-08
ReturnHeader/FilingSecurityInformation/FilingLicenseTypeCd0P
ReturnHeader/FilingSecurityInformation/IPAddress/IPv4AddressTxt0174.59.119.208
ReturnHeader/FilingSecurityInformation/IPDt02019-10-08
ReturnHeader/FilingSecurityInformation/IPTm011:55:00
ReturnHeader/PreparerFirmGrp/PreparerFirmEIN0421712200
ReturnHeader/PreparerFirmGrp/PreparerFirmName/BusinessNameLine1Txt0NFP BUSINESS SOLUTIONS
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/AddressLine1Txt01298 FIELDSTONE DRIVE
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/CityNm0MOUNT JOY
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/StateAbbreviationCd0PA
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/ZIPCd017552
ReturnHeader/PreparerPersonGrp/PhoneNum07178751156
ReturnHeader/PreparerPersonGrp/PreparerPersonNm0RUSSELL J WOODLING
ReturnHeader/PreparerPersonGrp/SelfEmployedInd0X
ReturnHeader/ReturnTs02020-01-20T15:13:46-06:00

Document Assets

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Filings

Displayed year

2019 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$165,260
Liabilities
$15,599
Net assets
$149,661
Revenue
$527,144
Expenses
$466,707
Net income
$60,437
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Detailed filing. Detailed filing data is available for this year.$4.43$2.82$1.61$7.29$7.44$0.15
2024Detailed filing. Detailed filing data is available for this year.$2.02$0.26$1.76$7.27$7.11$0.16
2023Detailed filing. Detailed filing data is available for this year.$2.29$0.69$1.60$6.22$6.07$0.16
2022Detailed filing. Detailed filing data is available for this year.$1.56$0.12$1.44$5.71$5.89$0.18
2021Detailed filing. Detailed filing data is available for this year.$1.78$0.16$1.62$5.10$5.00$0.10
2020Detailed filing. Detailed filing data is available for this year.$1.70$0.17$1.52$5.17$5.14$0.02
2019Detailed filing. Detailed filing data is available for this year.$1.65$0.16$1.50$5.27$4.67$0.60
2018Detailed filing. Detailed filing data is available for this year.$0.96$0.07$0.89$4.31$4.28$0.04
2017Detailed filing. Detailed filing data is available for this year.$0.93$0.07$0.86$4.11$4.00$0.11
2016Summary only. Only limited summary data is available for this year.$0.81$0.07$0.74$4.56$4.14$0.41
2015Summary only. Only limited summary data is available for this year.$0.91$0.58$0.33$3.74$3.43$0.31
2014Detailed filing. Detailed filing data is available for this year.$0.59$0.57$0.02$3.47$3.45$0.02
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.59$0.59$0.01$4.24$3.87$0.37
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.23$0.61$0.38$3.84
2011Summary only. Only limited summary data is available for this year.$0.48$0.62$0.15$3.92$3.74$0.18
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.38$0.83$0.45$3.97$4.01$0.04