Civic Intelligence

International Customer Service Association

990EZ • Fiscal year 2013 • EIN 36-3143745

Jan 01, 2013 to Dec 31, 2013 • Filed on May 08, 2014

Organization Profilewww.icsatoday.org
1110 South Avenue10314

(347) 273-1303

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

Score unavailable

No value available

Liabilities-to-assets requires both liabilities and assets on this filing.

Source year 2013

Liabilities / Revenue

Score unavailable

No value available

Liabilities-to-revenue requires both liabilities and revenue on this filing.

Source year 2013

Net Margin

52nd percentile

3.1%

Higher net margin than 52% of similar nonprofits.

2013 filings • 501(c)6 • <$500k nonprofits • Source year 2013

Top Officer Pay

67th percentile

$0

Higher top officer pay than 67% of similar nonprofits.

Top officer pay equals 0.0% of source-year revenue.

2013 filings • 501(c)6 • <$500k nonprofits • Source year 2013

Asset Growth

83rd percentile

31%

Faster asset growth than 83% of similar nonprofits.

2013 filings • 501(c)6 • <$500k nonprofits • Annualized from 2012 to 2013

Revenue Growth

53rd percentile

3.0%

Faster revenue growth than 53% of similar nonprofits.

2013 filings • 501(c)6 • <$500k nonprofits • Annualized from 2012 to 2013

Balance Sheet
Liabilities / AssetsScore unavailable

Assets

Up

$20,672

Up $4,876 (+31%) from 2012

Net Assets

Up

$20,672

Up $4,876 (+31%) from 2012

Liabilities

-

No earlier filing loaded for comparison.

Revenue And Expenses
Liabilities / RevenueScore unavailableNet Margin52nd percentile

Revenue

Up

$159,793

Up $4,616 (+3.0%) from 2012

Expenses

Down

$154,917

Down $507 (-0.3%) from 2012

Net Income

Up

$4,876

Up $5,123 (+2074%) from 2012

Historical Trend

Balance Sheet Trend

Asset Growth83rd percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$80K$60K$40K$20K$0Assets 2010: $72,507Net Assets 2010: $72,5072010Assets 2011: $16,043Net Assets 2011: $16,0432011Assets 2012: $15,796Net Assets 2012: $15,7962012Assets 2013: $20,672Net Assets 2013: $20,6722013Assets 2014: $1,585Net Assets 2014: $1,5852014Assets 2015: $6,726Net Assets 2015: $6,7262015Assets 2016: $4,463Net Assets 2016: $4,4632016Assets 2017: $6,034Net Assets 2017: $6,0342017Assets 2018: $9,652Liabilities 2018: $89Net Assets 2018: $9,5632018Assets 2019: $0Liabilities 2019: $0Net Assets 2019: $02019

Highlighted filing

2013

Assets$20,672
Liabilities-
Net Assets$20,672
Open 2013 Filing

Operations Trend

Revenue Growth53rd percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$200K$100K$0-$100KRevenue 2010: $122,676Expenses 2010: $190,802Net Income 2010: -$68,1262010Revenue 2011: $142,409Expenses 2011: $198,873Net Income 2011: -$56,4642011Revenue 2012: $155,177Expenses 2012: $155,424Net Income 2012: -$2472012Revenue 2013: $159,793Expenses 2013: $154,917Net Income 2013: $4,8762013Revenue 2014: $18,927Expenses 2014: $38,014Net Income 2014: -$19,0872014Revenue 2015: $26,505Expenses 2015: $21,364Net Income 2015: $5,1412015Revenue 2016: $27,270Expenses 2016: $29,533Net Income 2016: -$2,2632016Revenue 2017: $33,165Expenses 2017: $31,594Net Income 2017: $1,5712017Revenue 2018: $37,328Expenses 2018: $33,799Net Income 2018: $3,5292018Revenue 2019: $19,658Expenses 2019: $25,442Net Income 2019: -$5,7842019

Highlighted filing

2013

Revenue$159,793
Expenses$154,917
Net Income$4,876
Open 2013 Filing
Jump To
Filing Snapshot
Filing Period
Jan 1, 2013 to Dec 31, 2013
Signed
May 8, 2014
Return Version
2013v3.1
Gross Receipts
$159,793
Mission and Program Overview

Mission

Customer Service Professional Member Assocation

Program Services

DescriptionGrantsExpenses
Promoting the development and awareness of the customer service profession through networking, education, and research.--
Compensation and Service Providers
Top Officer Pay67th percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
WILLIAM E GESSERTPresident-$0--
DIANE MAC PHERSONDirector-$0--
TOM ROCCADirector-$0--
DON YAGERDirector-$0--
DEADA LEDADirector-$0--
DONNA POKOROADirector-$0--
Filing and Contact Details

Filer

EIN
36-3143745
Phone
3472731303

Signing Officer

Name
William E Gessert President
Title
President
Phone
3472731303
Signed
2014-05-08
Discuss with paid preparer
Yes

Preparer

Preparer
Doreen M Inserra CPA
Phone
7189795163
Supplemental Narrative

Additional Explanations

Part III, Line 28

“Customer Service Professional Member Assocation”

Part III, Line 28

“Promoting the development and awareness of the customer”

Part III, Line 28

“service profession through networking, education, and”

Part III, Line 28

“research.”

Form 990EZ, Part I, Line 16

“Advertising 124. Awards/holiday display 113. Bank service fees 150. Computer support (cadrenet) 63. Conference banner costs/printed magnets 540. Conference facility costs 71400. Liability insurance 1388. Member event web registration (memberclicks) 3590. Merchant service fee costs 3767. Office supplies 1130. Professional association membership cost (masae/asae) 631. Travel (conferences/speaker) & meetings 7807. Webhosting fees 83. Website target costs (radarweb) 509. Depreciation 1459. Workshop”

Form 990EZ, Part II, Line 24

“Office equipment, net (lexmark copier, laptop, applie imac computer & acc, ipad), net 3742. 2283.”

Raw XML Appendix125 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

Path#Value
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IRS990EZ/BooksInCareOfDetail/PersonNm0WILLIAM E GESSERT
IRS990EZ/BooksInCareOfDetail/PhoneNum03472731303
IRS990EZ/BooksInCareOfDetail/USAddress/AddressLine101110 South Avenue
IRS990EZ/BooksInCareOfDetail/USAddress/City0Staten Island
IRS990EZ/BooksInCareOfDetail/USAddress/State0NY
IRS990EZ/BooksInCareOfDetail/USAddress/ZIPCode010314
IRS990EZ/CashSavingsAndInvestmentsGrp/BOYAmt012054
IRS990EZ/CashSavingsAndInvestmentsGrp/EOYAmt018389
IRS990EZ/ChgMadeToOrgnzngDocNotRptInd0false
IRS990EZ/ContributionsGiftsGrantsEtcAmt00
IRS990EZ/CostOfGoodsSoldAmt00
IRS990EZ/CostOrOtherBasisExpenseSaleAmt00
IRS990EZ/DonorAdvisedFndsInd0false
IRS990EZ/ExcessOrDeficitForYearAmt04876
IRS990EZ/FeesAndOtherPymtToIndCntrctAmt045664
IRS990EZ/ForeignFinancialAccountInd0false
IRS990EZ/ForeignOfficeInd0false
IRS990EZ/Form1120PolFiledInd0false
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IRS990EZ/Form990TotalAssetsGrp/EOYAmt020672
IRS990EZ/FundraisingGrossIncomeAmt00
IRS990EZ/GainOrLossFromSaleOfAssetsAmt00
IRS990EZ/GamingGrossIncomeAmt00
IRS990EZ/GrossProfitLossSlsOfInvntryAmt00
IRS990EZ/GrossReceiptsAmt0159793
IRS990EZ/InfoInScheduleOPartIIIInd0X
IRS990EZ/InfoInScheduleOPartIIInd0X
IRS990EZ/InfoInScheduleOPartIInd0X
IRS990EZ/InvestmentIncomeAmt00
IRS990EZ/MadeLoansToFromOfficersInd0false
IRS990EZ/MembershipDuesAmt068347
IRS990EZ/MethodOfAccountingAccrualInd0X
IRS990EZ/NetAssetsOrFundBalancesBOYAmt015796
IRS990EZ/NetAssetsOrFundBalancesEOYAmt020672
IRS990EZ/NetAssetsOrFundBalancesGrp/BOYAmt015796
IRS990EZ/NetAssetsOrFundBalancesGrp/EOYAmt020672
IRS990EZ/OccupancyRentUtltsAndMaintAmt015461
IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt00.00
IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt10.00
IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt20.00
IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt30.00
IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt40.00
IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt50.00
IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt00
IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt10
IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt20
IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt30
IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt40
IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt50
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm0WILLIAM E GESSERT
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm1DIANE MAC PHERSON
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm2TOM ROCCA
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm3DON YAGER
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm4DEADA LEDA
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm5DONNA POKOROA
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt0President
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt1Director
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt2Director
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt3Director
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt4Director
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt5Director
IRS990EZ/OperateHospitalInd0false
IRS990EZ/Organization501cInd0X
IRS990EZ/OrganizationDissolvedEtcInd0false
IRS990EZ/OrganizationHadUBIInd0false
IRS990EZ/OtherAssetsTotalDetail/BOYAmt03742
IRS990EZ/OtherAssetsTotalDetail/EOYAmt02283
IRS990EZ/OtherExpensesTotalAmt093038
IRS990EZ/PrimaryExemptPurposeTxt0Customer Service Professional Member Assocation
IRS990EZ/PrintingPublicationsPostageAmt0754
IRS990EZ/ProgramServiceRevenueAmt091446
IRS990EZ/ProgramSrvcAccomplishmentGrp/DescriptionProgramSrvcAccomTxt0Promoting the development and awareness of the customer service profession through networking, education, and research.
IRS990EZ/ProhibitedTaxShelterTransInd0false
IRS990EZ/RelatedOrganizationCtrlEntInd0false
IRS990EZ/ScheduleBNotRequiredInd0X
IRS990EZ/SpecialEventsDirectExpensesAmt00
IRS990EZ/SpecialEventsNetIncomeLossAmt00
IRS990EZ/SubjectToProxyTaxInd0false
IRS990EZ/TanningServicesProvidedInd0false
IRS990EZ/TotalExpensesAmt0154917
IRS990EZ/TotalRevenueAmt0159793
IRS990EZ/TransactionWithControlEntInd0false
IRS990EZ/TypeOfOrganizationCorpInd0X
IRS990EZ/WebsiteAddressTxt0www.icsatoday.org
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0Customer Service Professional Member Assocation
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1Promoting the development and awareness of the customer
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2service profession through networking, education, and
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3research.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt4ADVERTISING 124. AWARDS/HOLIDAY DISPLAY 113. BANK SERVICE FEES 150. COMPUTER SUPPORT (CADRENET) 63. CONFERENCE BANNER COSTS/PRINTED MAGNETS 540. CONFERENCE FACILITY COSTS 71400. LIABILITY INSURANCE 1388. MEMBER EVENT WEB REGISTRATION (MEMBERCLICKS) 3590. MERCHANT SERVICE FEE COSTS 3767. OFFICE SUPPLIES 1130. PROFESSIONAL ASSOCIATION MEMBERSHIP COST (MASAE/ASAE) 631. TRAVEL (CONFERENCES/SPEAKER) & MEETINGS 7807. WEBHOSTING FEES 83. WEBSITE TARGET COSTS (RADARWEB) 509. DEPRECIATION 1459. WORKSHOP
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt5OFFICE EQUIPMENT, NET (LEXMARK COPIER, LAPTOP, APPLIE IMAC COMPUTER & ACC, IPAD), NET 3742. 2283.
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0Part III, Line 28
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1Part III, Line 28
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2Part III, Line 28
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc3Part III, Line 28
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc4Form 990EZ, Part I, Line 16
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc5Form 990EZ, Part II, Line 24
ReturnHeader/BuildTS02015-11-30 17:44:51Z
ReturnHeader/BusinessOfficerGrp/DiscussWithPaidPreparerInd0true
ReturnHeader/BusinessOfficerGrp/PersonNm0WILLIAM E GESSERT PRESIDENT
ReturnHeader/BusinessOfficerGrp/PersonTitleTxt0PRESIDENT
ReturnHeader/BusinessOfficerGrp/PhoneNum03472731303
ReturnHeader/BusinessOfficerGrp/SignatureDt02014-05-08
ReturnHeader/Filer/BusinessName/BusinessNameLine10International Customer Service Association
ReturnHeader/Filer/BusinessNameControlTxt0INTE
ReturnHeader/Filer/EIN0363143745
ReturnHeader/Filer/PhoneNum03472731303
ReturnHeader/Filer/USAddress/AddressLine101110 South Avenue
ReturnHeader/Filer/USAddress/City0Staten Island
ReturnHeader/Filer/USAddress/State0NY
ReturnHeader/Filer/USAddress/ZIPCode010314
ReturnHeader/PreparerFirmGrp/PreparerFirmName/BusinessNameLine10Doreen M Inserra CPA PC
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/AddressLine1042 Joel Pl
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/City0Staten Island
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/State0NY
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/ZIPCode010306
ReturnHeader/PreparerPersonGrp/PhoneNum07189795163
ReturnHeader/PreparerPersonGrp/PreparationDt02014-08-07
ReturnHeader/PreparerPersonGrp/PreparerPersonNm0DOREEN M INSERRA CPA
ReturnHeader/PreparerPersonGrp/SelfEmployedInd0X
ReturnHeader/ReturnTs02014-08-07T11:18:49-07:00
ReturnHeader/ReturnTypeCd0990EZ
ReturnHeader/TaxPeriodBeginDt02013-01-01
ReturnHeader/TaxPeriodEndDt02013-12-31
ReturnHeader/TaxYr02013

Document Assets

No mirrored PDF or thumbnail assets are attached yet.

Filings

Displayed year

2013 • Form 990EZDetailed filing. Detailed filing data is available for this year.

Open filing
Assets
$20,672
Liabilities
-
Net assets
$20,672
Revenue
$159,793
Expenses
$154,917
Net income
$4,876
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2019Detailed filing. Detailed filing data is available for this year.$0.00$0.00$0.00$0.20$0.25$0.06
2018Detailed filing. Detailed filing data is available for this year.$0.10$0.00$0.10$0.37$0.34$0.04
2017Detailed filing. Detailed filing data is available for this year.$0.06$0.06$0.33$0.32$0.02
2016Detailed filing. Detailed filing data is available for this year.$0.04$0.04$0.27$0.30$0.02
2015Detailed filing. Detailed filing data is available for this year.$0.07$0.07$0.27$0.21$0.05
2014Detailed filing. Detailed filing data is available for this year.$0.02$0.02$0.19$0.38$0.19
2013Detailed filing. Detailed filing data is available for this year.$0.21$0.21$1.60$1.55$0.05
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.16$0.16$1.55$1.55$0.00
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.16$0.16$1.42$1.99$0.56
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.73$0.73$1.23$1.91$0.68
Peer Organizations

Similar nonprofits based on the same Siviq industry and scale cohort. 2013 filings • 501(c)6 • <$500k nonprofits