Civic Intelligence

International Customer Service Association

990EZ • Fiscal year 2015 • EIN 36-3143745

Jan 01, 2015 to Dec 31, 2015 • Filed on May 04, 2016

Organization Profilewww.icsatoday.org
36 Country Drive NorthStaten Island, NY 10314

(347) 273-1303

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

Score unavailable

No value available

Liabilities-to-assets requires both liabilities and assets on this filing.

Source year 2015

Liabilities / Revenue

Score unavailable

No value available

Liabilities-to-revenue requires both liabilities and revenue on this filing.

Source year 2015

Net Margin

83rd percentile

19%

Higher net margin than 83% of similar nonprofits.

2015 filings • 501(c)6 • <$500k nonprofits • Source year 2015

Top Officer Pay

69th percentile

$0

Higher top officer pay than 69% of similar nonprofits.

Top officer pay equals 0.0% of source-year revenue.

2015 filings • 501(c)6 • <$500k nonprofits • Source year 2015

Asset Growth

99th percentile

324%

Faster asset growth than 99% of similar nonprofits.

2015 filings • 501(c)6 • <$500k nonprofits • Annualized from 2014 to 2015

Revenue Growth

90th percentile

40%

Faster revenue growth than 90% of similar nonprofits.

2015 filings • 501(c)6 • <$500k nonprofits • Annualized from 2014 to 2015

Balance Sheet
Liabilities / AssetsScore unavailable

Assets

Up

$6,726

Up $5,141 (+324%) from 2014

Net Assets

Up

$6,726

Up $5,141 (+324%) from 2014

Liabilities

-

No earlier filing loaded for comparison.

Revenue And Expenses
Liabilities / RevenueScore unavailableNet Margin83rd percentile

Revenue

Up

$26,505

Up $7,578 (+40%) from 2014

Expenses

Down

$21,364

Down $16,650 (-44%) from 2014

Net Income

Up

$5,141

Up $24,228 (+127%) from 2014

Historical Trend

Balance Sheet Trend

Asset Growth99th percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$80K$60K$40K$20K$0Assets 2010: $72,507Net Assets 2010: $72,5072010Assets 2011: $16,043Net Assets 2011: $16,0432011Assets 2012: $15,796Net Assets 2012: $15,7962012Assets 2013: $20,672Net Assets 2013: $20,6722013Assets 2014: $1,585Net Assets 2014: $1,5852014Assets 2015: $6,726Net Assets 2015: $6,7262015Assets 2016: $4,463Net Assets 2016: $4,4632016Assets 2017: $6,034Net Assets 2017: $6,0342017Assets 2018: $9,652Liabilities 2018: $89Net Assets 2018: $9,5632018Assets 2019: $0Liabilities 2019: $0Net Assets 2019: $02019

Highlighted filing

2015

Assets$6,726
Liabilities-
Net Assets$6,726
Open 2015 Filing

Operations Trend

Revenue Growth90th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$200K$100K$0-$100KRevenue 2010: $122,676Expenses 2010: $190,802Net Income 2010: -$68,1262010Revenue 2011: $142,409Expenses 2011: $198,873Net Income 2011: -$56,4642011Revenue 2012: $155,177Expenses 2012: $155,424Net Income 2012: -$2472012Revenue 2013: $159,793Expenses 2013: $154,917Net Income 2013: $4,8762013Revenue 2014: $18,927Expenses 2014: $38,014Net Income 2014: -$19,0872014Revenue 2015: $26,505Expenses 2015: $21,364Net Income 2015: $5,1412015Revenue 2016: $27,270Expenses 2016: $29,533Net Income 2016: -$2,2632016Revenue 2017: $33,165Expenses 2017: $31,594Net Income 2017: $1,5712017Revenue 2018: $37,328Expenses 2018: $33,799Net Income 2018: $3,5292018Revenue 2019: $19,658Expenses 2019: $25,442Net Income 2019: -$5,7842019

Highlighted filing

2015

Revenue$26,505
Expenses$21,364
Net Income$5,141
Open 2015 Filing
Jump To
Filing Snapshot
Filing Period
Jan 1, 2015 to Dec 31, 2015
Signed
May 4, 2016
Return Version
2015v2.1
Gross Receipts
$26,505
Mission and Program Overview

Mission

Customer Service Professional Member Assocation

Program Services

DescriptionGrantsExpenses
Promoting the development and awareness of the customer service profession through networking, education, and research.--
Compensation and Service Providers
Top Officer Pay69th percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
WILLIAM E GESSERTPresident-$0--
DIANE MAC PHERSONDirector-$0--
TOM ROCCADirector-$0--
DON YAGERDirector-$0--
DEADA LEDADirector-$0--
DONNA POKOROADirector-$0--
Filing and Contact Details

Filer

Filer Name
International Customer Service Association
EIN
36-3143745
Phone
3472731303
Address
36 Country Drive North, Staten Island, NY 10314

Signing Officer

Name
William E Gessert
Title
President
Phone
3472731303
Signed
2016-05-04
Discuss with paid preparer
Yes

Preparer

Firm
Doreen M Inserra CPA PC
Address
42 Joel Pl, Staten Island, NY 10306
Preparer
Doreen M Inserra CPA
Phone
7189795163
Supplemental Narrative

Additional Explanations

Other

“Part I, Line 16 & Part III, Line 28: Program Expenses for Customer Service Professional Member Assocation Promoting the development and awareness of the customer service profession through networking, education, and research.”

Other

“Part II, Line 24 Other Assets are Net Office Equipment, Net (LexMark Copier, Laptop, Applie IMac Computer & Acc, IPAD)”

Form 990EZ, Part I, Line 16

“Bank/Ad Service Fees 190.”

Form 990EZ, Part I, Line 16

“Depreciation 865.”

Form 990EZ, Part I, Line 16

“Liability Insurance 2294.”

Form 990EZ, Part I, Line 16

“Merchant Service Fee Costs 427.”

Form 990EZ, Part I, Line 16

“Office Supplies 84.”

Form 990EZ, Part I, Line 16

“Operational Costs(On-line & Database Fees,Square Register Fees, Memberclicks) 4530.”

Form 990EZ, Part I, Line 16

“Telephone & Telecommunications 384.”

Form 990EZ, Part I, Line 16

“WebSite Cost (GoDaddy.com) 93.”

Form 990EZ, Part II, Line 24

“Office Equipment, Net (LexMark Copier, Laptop, Applie IMac Computer & Acc, IPAD), net 1396. 531.”

Raw XML Appendix134 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

Path#Value
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IRS990EZ/BooksInCareOfDetail/USAddress/CityNm0Staten Island
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IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm0WILLIAM E GESSERT
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm1DIANE MAC PHERSON
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm2TOM ROCCA
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm3DON YAGER
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm4DEADA LEDA
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm5DONNA POKOROA
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt0President
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt1Director
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt2Director
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt3Director
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt4Director
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt5Director
IRS990EZ/OperateHospitalInd0false
IRS990EZ/Organization501cInd0X
IRS990EZ/OrganizationDissolvedEtcInd0false
IRS990EZ/OrganizationHadUBIInd0false
IRS990EZ/OtherAssetsTotalDetail/BOYAmt01396
IRS990EZ/OtherAssetsTotalDetail/EOYAmt0531
IRS990EZ/OtherExpensesTotalAmt08867
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IRS990EZ/ProgramServiceRevenueAmt05363
IRS990EZ/ProgramSrvcAccomplishmentGrp/DescriptionProgramSrvcAccomTxt0Promoting the development and awareness of the customer service profession through networking, education, and research.
IRS990EZ/ProhibitedTaxShelterTransInd0false
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IRS990EZ/ScheduleBNotRequiredInd0X
IRS990EZ/SpecialEventsDirectExpensesAmt00
IRS990EZ/SpecialEventsNetIncomeLossAmt00
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IRS990EZ/TotalExpensesAmt021364
IRS990EZ/TotalRevenueAmt026505
IRS990EZ/TransactionWithControlEntInd0false
IRS990EZ/TypeOfOrganizationCorpInd0X
IRS990EZ/WebsiteAddressTxt0www.icsatoday.org
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0Part I, Line 16 & Part III, Line 28: Program Expenses for Customer Service Professional Member Assocation Promoting the development and awareness of the customer service profession through networking, education, and research.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1Part II, Line 24 Other Assets are Net Office Equipment, Net (LexMark Copier, Laptop, Applie IMac Computer & Acc, IPAD)
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2Bank/Ad Service Fees 190.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3Depreciation 865.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt4Liability Insurance 2294.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt5Merchant Service Fee Costs 427.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt6Office Supplies 84.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt7Operational Costs(On-line & Database Fees,Square Register Fees, Memberclicks) 4530.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt8Telephone & Telecommunications 384.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt9WebSite Cost (GoDaddy.com) 93.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt10Office Equipment, Net (LexMark Copier, Laptop, Applie IMac Computer & Acc, IPAD), net 1396. 531.
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0Other
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IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc10Form 990EZ, Part II, Line 24
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ReturnHeader/BusinessOfficerGrp/PhoneNum03472731303
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ReturnHeader/Filer/PhoneNum03472731303
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ReturnHeader/PreparerFirmGrp/PreparerUSAddress/StateAbbreviationCd0NY
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ReturnHeader/PreparerPersonGrp/PhoneNum07189795163
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ReturnHeader/PreparerPersonGrp/PreparerPersonNm0DOREEN M INSERRA CPA
ReturnHeader/PreparerPersonGrp/SelfEmployedInd0X
ReturnHeader/ReturnTs02016-08-09T07:21:04-07:00
ReturnHeader/ReturnTypeCd0990EZ
ReturnHeader/TaxPeriodBeginDt02015-01-01
ReturnHeader/TaxPeriodEndDt02015-12-31
ReturnHeader/TaxYr02015

Document Assets

No mirrored PDF or thumbnail assets are attached yet.

Filings

Displayed year

2015 • Form 990EZDetailed filing. Detailed filing data is available for this year.

Open filing
Assets
$6,726
Liabilities
-
Net assets
$6,726
Revenue
$26,505
Expenses
$21,364
Net income
$5,141
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2019Detailed filing. Detailed filing data is available for this year.$0.00$0.00$0.00$0.20$0.25$0.06
2018Detailed filing. Detailed filing data is available for this year.$0.10$0.00$0.10$0.37$0.34$0.04
2017Detailed filing. Detailed filing data is available for this year.$0.06$0.06$0.33$0.32$0.02
2016Detailed filing. Detailed filing data is available for this year.$0.04$0.04$0.27$0.30$0.02
2015Detailed filing. Detailed filing data is available for this year.$0.07$0.07$0.27$0.21$0.05
2014Detailed filing. Detailed filing data is available for this year.$0.02$0.02$0.19$0.38$0.19
2013Detailed filing. Detailed filing data is available for this year.$0.21$0.21$1.60$1.55$0.05
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.16$0.16$1.55$1.55$0.00
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.16$0.16$1.42$1.99$0.56
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.73$0.73$1.23$1.91$0.68
Peer Organizations

Similar nonprofits based on the same Siviq industry and scale cohort. 2015 filings • 501(c)6 • <$500k nonprofits