Liabilities / Assets
Score unavailable
Liabilities-to-assets requires both liabilities and assets on this filing.
International Customer Service Association
990EZ • Fiscal year 2017 • EIN 36-3143745
Siviq Scores
Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.
No value available
Liabilities / Revenue
Score unavailable
Liabilities-to-revenue requires both liabilities and revenue on this filing.
Net Margin
56th percentile
Higher net margin than 56% of similar nonprofits.
Top Officer Pay
70th percentile
Higher top officer pay than 70% of similar nonprofits.
Top officer pay equals 0.0% of source-year revenue.
Asset Growth
86th percentile
Faster asset growth than 86% of similar nonprofits.
Revenue Growth
81st percentile
Faster revenue growth than 81% of similar nonprofits.
Balance Sheet
Assets
Up$6,034
Up $1,571 (+35%) from 2016
Net Assets
Up$6,034
Up $1,571 (+35%) from 2016
Liabilities
-
No earlier filing loaded for comparison.
Revenue And Expenses
Revenue
Up$33,165
Up $5,895 (+22%) from 2016
Expenses
Up$31,594
Up $2,061 (+7.0%) from 2016
Net Income
Up$1,571
Up $3,834 (+169%) from 2016
Historical Trend
Jump To
Filing Snapshot
- Filing Period
- Jan 1, 2017 to Dec 31, 2017
- Signed
- Jun 11, 2018
- Return Version
- 2017v2.2
- Gross Receipts
- $33,165
Mission and Program Overview
Mission
Customer Service Professional Member Assocation
Program Services
| Description | Grants | Expenses |
|---|---|---|
| Promoting the development and awareness of the customer service profession through networking, education, and research. | - | - |
Compensation and Service Providers
Employees
| Name | Title | Full / Part Time | Base | Other | Total |
|---|---|---|---|---|---|
| WILLIAM E GESSERT | President | - | $0 | - | - |
| DON YAGER | Director | - | $0 | - | - |
| DEADA LEDA | Director | - | $0 | - | - |
| DONNA POKOROA | Director | - | $0 | - | - |
Filing and Contact Details
Filer
- Filer Name
- International Customer Service Association
- EIN
- 36-3143745
- Phone
- 3472731303
- Address
- 36 Country Drive North, Staten Island, NY 10314
Signing Officer
- Name
- William E Gessert
- Title
- President
- Phone
- 3472731303
- Signed
- 2018-06-11
- Discuss with paid preparer
- Yes
Preparer
- Firm
- Doreen M Inserra CPA PC
- Address
- 42 Joel Pl, Staten Island, NY 10306
- Preparer
- Doreen M Inserra CPA
- Phone
- 7189795163
Supplemental Narrative
Additional Explanations
Other
“Part I, Line 16 & Part III, Line 28: Program Expenses for Customer Service Professional Member Assocation Promoting the development and awareness of the customer service profession through networking, education, and research.”
Other
“Part II, Line 24 Other Assets are Net Office Equipment, Net (LexMark Copier, Laptop, Applie IMac Computer & Acc, IPAD)”
Form 990EZ, Part I, Line 16
“Depreciation 35.”
Form 990EZ, Part I, Line 16
“Liability Insurance 511.”
Form 990EZ, Part I, Line 16
“Merchant Service Fee Costs 359.”
Form 990EZ, Part I, Line 16
“Office Supplies 140.”
Form 990EZ, Part I, Line 16
“Operational Costs(On-line & Database Fees,Square Register Fees, Memberclicks) 4368.”
Form 990EZ, Part I, Line 16
“Telephone & Telecommunications 326.”
Form 990EZ, Part I, Line 16
“WebSite Cost (GoDaddy.com) 2491.”
Form 990EZ, Part II, Line 24
“Office Equipment, Net (LexMark Copier, Laptop, Applie IMac Computer & Acc, IPAD), net 89. 54.”
Raw XML Appendix131 raw XML fields
This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.
| Path | # | Value |
|---|---|---|
| IRS990EZ/ActivitiesNotPreviouslyRptInd | 0 | false |
| IRS990EZ/BooksInCareOfDetail/PersonNm | 0 | WILLIAM E GESSERT |
| IRS990EZ/BooksInCareOfDetail/PhoneNum | 0 | 3472731303 |
| IRS990EZ/BooksInCareOfDetail/USAddress/AddressLine1Txt | 0 | 36 Country Drive North |
| IRS990EZ/BooksInCareOfDetail/USAddress/CityNm | 0 | Staten Island |
| IRS990EZ/BooksInCareOfDetail/USAddress/StateAbbreviationCd | 0 | NY |
| IRS990EZ/BooksInCareOfDetail/USAddress/ZIPCd | 0 | 10314 |
| IRS990EZ/CashSavingsAndInvestmentsGrp/BOYAmt | 0 | 4374 |
| IRS990EZ/CashSavingsAndInvestmentsGrp/EOYAmt | 0 | 5980 |
| IRS990EZ/ChgMadeToOrgnzngDocNotRptInd | 0 | false |
| IRS990EZ/ContributionsGiftsGrantsEtcAmt | 0 | 0 |
| IRS990EZ/CostOfGoodsSoldAmt | 0 | 0 |
| IRS990EZ/CostOrOtherBasisExpenseSaleAmt | 0 | 0 |
| IRS990EZ/DonorAdvisedFndsInd | 0 | false |
| IRS990EZ/ExcessOrDeficitForYearAmt | 0 | 1571 |
| IRS990EZ/FeesAndOtherPymtToIndCntrctAmt | 0 | 21389 |
| IRS990EZ/ForeignFinancialAccountInd | 0 | false |
| IRS990EZ/ForeignOfficeInd | 0 | false |
| IRS990EZ/Form1120PolFiledInd | 0 | false |
| IRS990EZ/Form990TotalAssetsGrp/BOYAmt | 0 | 4463 |
| IRS990EZ/Form990TotalAssetsGrp/EOYAmt | 0 | 6034 |
| IRS990EZ/FundraisingGrossIncomeAmt | 0 | 0 |
| IRS990EZ/GainOrLossFromSaleOfAssetsAmt | 0 | 0 |
| IRS990EZ/GamingGrossIncomeAmt | 0 | 0 |
| IRS990EZ/GrossProfitLossSlsOfInvntryAmt | 0 | 0 |
| IRS990EZ/GrossReceiptsAmt | 0 | 33165 |
| IRS990EZ/InfoInScheduleOPartIIIInd | 0 | X |
| IRS990EZ/InfoInScheduleOPartIIInd | 0 | X |
| IRS990EZ/InfoInScheduleOPartIInd | 0 | X |
| IRS990EZ/InvestmentIncomeAmt | 0 | 0 |
| IRS990EZ/MadeLoansToFromOfficersInd | 0 | false |
| IRS990EZ/MembershipDuesAmt | 0 | 25070 |
| IRS990EZ/MethodOfAccountingAccrualInd | 0 | X |
| IRS990EZ/NetAssetsOrFundBalancesBOYAmt | 0 | 4463 |
| IRS990EZ/NetAssetsOrFundBalancesEOYAmt | 0 | 6034 |
| IRS990EZ/NetAssetsOrFundBalancesGrp/BOYAmt | 0 | 4463 |
| IRS990EZ/NetAssetsOrFundBalancesGrp/EOYAmt | 0 | 6034 |
| IRS990EZ/OccupancyRentUtltsAndMaintAmt | 0 | 1975 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt | 0 | 0.00 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt | 1 | 0.00 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt | 2 | 0.00 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt | 3 | 0.00 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt | 0 | 0 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt | 1 | 0 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt | 2 | 0 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt | 3 | 0 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm | 0 | WILLIAM E GESSERT |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm | 1 | DON YAGER |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm | 2 | DEADA LEDA |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm | 3 | DONNA POKOROA |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt | 0 | President |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt | 1 | Director |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt | 2 | Director |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt | 3 | Director |
| IRS990EZ/OperateHospitalInd | 0 | false |
| IRS990EZ/Organization501cInd | 0 | X |
| IRS990EZ/OrganizationDissolvedEtcInd | 0 | false |
| IRS990EZ/OrganizationHadUBIInd | 0 | false |
| IRS990EZ/OtherAssetsTotalDetail/BOYAmt | 0 | 89 |
| IRS990EZ/OtherAssetsTotalDetail/EOYAmt | 0 | 54 |
| IRS990EZ/OtherExpensesTotalAmt | 0 | 8230 |
| IRS990EZ/PrimaryExemptPurposeTxt | 0 | Customer Service Professional Member Assocation |
| IRS990EZ/ProgramServiceRevenueAmt | 0 | 8095 |
| IRS990EZ/ProgramSrvcAccomplishmentGrp/DescriptionProgramSrvcAccomTxt | 0 | Promoting the development and awareness of the customer service profession through networking, education, and research. |
| IRS990EZ/ProhibitedTaxShelterTransInd | 0 | false |
| IRS990EZ/RelatedOrganizationCtrlEntInd | 0 | false |
| IRS990EZ/ScheduleBNotRequiredInd | 0 | X |
| IRS990EZ/SpecialEventsDirectExpensesAmt | 0 | 0 |
| IRS990EZ/SpecialEventsNetIncomeLossAmt | 0 | 0 |
| IRS990EZ/SubjectToProxyTaxInd | 0 | false |
| IRS990EZ/TanningServicesProvidedInd | 0 | false |
| IRS990EZ/TotalExpensesAmt | 0 | 31594 |
| IRS990EZ/TotalRevenueAmt | 0 | 33165 |
| IRS990EZ/TransactionWithControlEntInd | 0 | false |
| IRS990EZ/TypeOfOrganizationCorpInd | 0 | X |
| IRS990EZ/WebsiteAddressTxt | 0 | www.icsatoday.org |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 0 | Part I, Line 16 & Part III, Line 28: Program Expenses for Customer Service Professional Member Assocation Promoting the development and awareness of the customer service profession through networking, education, and research. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 1 | Part II, Line 24 Other Assets are Net Office Equipment, Net (LexMark Copier, Laptop, Applie IMac Computer & Acc, IPAD) |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 2 | Depreciation 35. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 3 | Liability Insurance 511. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 4 | Merchant Service Fee Costs 359. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 5 | Office Supplies 140. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 6 | Operational Costs(On-line & Database Fees,Square Register Fees, Memberclicks) 4368. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 7 | Telephone & Telecommunications 326. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 8 | WebSite Cost (GoDaddy.com) 2491. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 9 | Office Equipment, Net (LexMark Copier, Laptop, Applie IMac Computer & Acc, IPAD), net 89. 54. |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 0 | Other |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 1 | Other |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 2 | Form 990EZ, Part I, Line 16 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 3 | Form 990EZ, Part I, Line 16 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 4 | Form 990EZ, Part I, Line 16 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 5 | Form 990EZ, Part I, Line 16 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 6 | Form 990EZ, Part I, Line 16 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 7 | Form 990EZ, Part I, Line 16 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 8 | Form 990EZ, Part I, Line 16 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 9 | Form 990EZ, Part II, Line 24 |
| ReturnHeader/BuildTS | 0 | 2018-06-14 16:35:46Z |
| ReturnHeader/BusinessOfficerGrp/DiscussWithPaidPreparerInd | 0 | true |
| ReturnHeader/BusinessOfficerGrp/PersonNm | 0 | WILLIAM E GESSERT |
| ReturnHeader/BusinessOfficerGrp/PersonTitleTxt | 0 | PRESIDENT |
| ReturnHeader/BusinessOfficerGrp/PhoneNum | 0 | 3472731303 |
| ReturnHeader/BusinessOfficerGrp/SignatureDt | 0 | 2018-06-11 |
| ReturnHeader/Filer/BusinessName/BusinessNameLine1Txt | 0 | International Customer Service Association |
| ReturnHeader/Filer/BusinessNameControlTxt | 0 | INTE |
| ReturnHeader/Filer/EIN | 0 | 363143745 |
| ReturnHeader/Filer/PhoneNum | 0 | 3472731303 |
| ReturnHeader/Filer/USAddress/AddressLine1Txt | 0 | 36 Country Drive North |
| ReturnHeader/Filer/USAddress/CityNm | 0 | Staten Island |
| ReturnHeader/Filer/USAddress/StateAbbreviationCd | 0 | NY |
| ReturnHeader/Filer/USAddress/ZIPCd | 0 | 10314 |
| ReturnHeader/FilingSecurityInformation/AtSubmissionCreationDeviceId | 0 | 37F49FFE42A4136495D862736059163F33CD078E |
| ReturnHeader/FilingSecurityInformation/AtSubmissionFilingDeviceId | 0 | 37F49FFE42A4136495D862736059163F33CD078E |
| ReturnHeader/FilingSecurityInformation/FilingLicenseTypeCd | 0 | P |
| ReturnHeader/FilingSecurityInformation/IPAddress/IPv4AddressTxt | 0 | 67.250.107.199 |
| ReturnHeader/FilingSecurityInformation/IPDt | 0 | 2018-06-15 |
| ReturnHeader/FilingSecurityInformation/IPTimezoneCd | 0 | PD |
| ReturnHeader/FilingSecurityInformation/IPTm | 0 | 08:32:20 |
| ReturnHeader/PreparerFirmGrp/PreparerFirmName/BusinessNameLine1Txt | 0 | Doreen M Inserra CPA PC |
| ReturnHeader/PreparerFirmGrp/PreparerUSAddress/AddressLine1Txt | 0 | 42 Joel Pl |
| ReturnHeader/PreparerFirmGrp/PreparerUSAddress/CityNm | 0 | Staten Island |
| ReturnHeader/PreparerFirmGrp/PreparerUSAddress/StateAbbreviationCd | 0 | NY |
| ReturnHeader/PreparerFirmGrp/PreparerUSAddress/ZIPCd | 0 | 10306 |
| ReturnHeader/PreparerPersonGrp/PhoneNum | 0 | 7189795163 |
| ReturnHeader/PreparerPersonGrp/PreparationDt | 0 | 2018-06-15 |
| ReturnHeader/PreparerPersonGrp/PreparerPersonNm | 0 | DOREEN M INSERRA CPA |
| ReturnHeader/PreparerPersonGrp/SelfEmployedInd | 0 | X |
| ReturnHeader/ReturnTs | 0 | 2018-06-15T08:32:20-07:00 |
| ReturnHeader/ReturnTypeCd | 0 | 990EZ |
| ReturnHeader/TaxPeriodBeginDt | 0 | 2017-01-01 |
| ReturnHeader/TaxPeriodEndDt | 0 | 2017-12-31 |
| ReturnHeader/TaxYr | 0 | 2017 |
Document Assets
No mirrored PDF or thumbnail assets are attached yet.
Filings
Displayed year
2017 • Form 990EZDetailed filing. Detailed filing data is available for this year.
- Assets
- $6,034
- Liabilities
- -
- Net assets
- $6,034
- Revenue
- $33,165
- Expenses
- $31,594
- Net income
- $1,571
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