Liabilities / Assets
Score unavailable
Liabilities-to-assets requires both liabilities and assets on this filing.
International Customer Service Association
990EZ • Fiscal year 2016 • EIN 36-3143745
Siviq Scores
Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.
No value available
Liabilities / Revenue
Score unavailable
Liabilities-to-revenue requires both liabilities and revenue on this filing.
Net Margin
24th percentile
Higher net margin than 24% of similar nonprofits.
Top Officer Pay
69th percentile
Higher top officer pay than 69% of similar nonprofits.
Top officer pay equals 0.0% of source-year revenue.
Asset Growth
9th percentile
Faster asset growth than 9% of similar nonprofits.
Revenue Growth
55th percentile
Faster revenue growth than 55% of similar nonprofits.
Balance Sheet
Assets
Down$4,463
Down $2,263 (-34%) from 2015
Net Assets
Down$4,463
Down $2,263 (-34%) from 2015
Liabilities
-
No earlier filing loaded for comparison.
Revenue And Expenses
Revenue
Up$27,270
Up $765 (+2.9%) from 2015
Expenses
Up$29,533
Up $8,169 (+38%) from 2015
Net Income
Down-$2,263
Down $7,404 (-144%) from 2015
Historical Trend
Jump To
Filing Snapshot
- Filing Period
- Jan 1, 2016 to Dec 31, 2016
- Signed
- May 1, 2017
- Return Version
- 2016v3.0
- Gross Receipts
- $27,270
Mission and Program Overview
Mission
Customer Service Professional Member Assocation
Program Services
| Description | Grants | Expenses |
|---|---|---|
| Promoting the development and awareness of the customer service profession through networking, education, and research. | - | - |
Compensation and Service Providers
Employees
| Name | Title | Full / Part Time | Base | Other | Total |
|---|---|---|---|---|---|
| WILLIAM E GESSERT | President | - | $0 | - | - |
| DON YAGER | Director | - | $0 | - | - |
| DEADA LEDA | Director | - | $0 | - | - |
| DONNA POKOROA | Director | - | $0 | - | - |
Filing and Contact Details
Filer
- Filer Name
- International Customer Service Association
- EIN
- 36-3143745
- Phone
- 3472731303
- Address
- 36 Country Drive North, Staten Island, NY 10314
Signing Officer
- Name
- William E Gessert
- Title
- President
- Phone
- 3472731303
- Signed
- 2017-05-01
- Discuss with paid preparer
- Yes
Preparer
- Firm
- Doreen M Inserra CPA PC
- Address
- 42 Joel Pl, Staten Island, NY 10306
- Preparer
- Doreen M Inserra CPA
- Phone
- 7189795163
Supplemental Narrative
Additional Explanations
Other
“Part I, Line 16 & Part III, Line 28: Program Expenses for Customer Service Professional Member Assocation Promoting the development and awareness of the customer service profession through networking, education, and research.”
Other
“Part II, Line 24 Other Assets are Net Office Equipment, Net (LexMark Copier, Laptop, Applie IMac Computer & Acc, IPAD)”
Form 990EZ, Part I, Line 16
“Business Registration Fees 25.”
Form 990EZ, Part I, Line 16
“Depreciation 443.”
Form 990EZ, Part I, Line 16
“Liability Insurance 526.”
Form 990EZ, Part I, Line 16
“Merchant Service Fee Costs 252.”
Form 990EZ, Part I, Line 16
“Office Supplies 281.”
Form 990EZ, Part I, Line 16
“Operational Costs(On-line & Database Fees,Square Register Fees, Memberclicks) 4495.”
Form 990EZ, Part I, Line 16
“Telephone & Telecommunications 318.”
Form 990EZ, Part I, Line 16
“WebSite Cost (GoDaddy.com) 581.”
Form 990EZ, Part II, Line 24
“Office Equipment, Net (LexMark Copier, Laptop, Applie IMac Computer & Acc, IPAD), net 531.”
Raw XML Appendix133 raw XML fields
This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.
| Path | # | Value |
|---|---|---|
| IRS990EZ/ActivitiesNotPreviouslyRptInd | 0 | false |
| IRS990EZ/BooksInCareOfDetail/PersonNm | 0 | WILLIAM E GESSERT |
| IRS990EZ/BooksInCareOfDetail/PhoneNum | 0 | 3472731303 |
| IRS990EZ/BooksInCareOfDetail/USAddress/AddressLine1Txt | 0 | 36 Country Drive North |
| IRS990EZ/BooksInCareOfDetail/USAddress/CityNm | 0 | Staten Island |
| IRS990EZ/BooksInCareOfDetail/USAddress/StateAbbreviationCd | 0 | NY |
| IRS990EZ/BooksInCareOfDetail/USAddress/ZIPCd | 0 | 10314 |
| IRS990EZ/CashSavingsAndInvestmentsGrp/BOYAmt | 0 | 6195 |
| IRS990EZ/CashSavingsAndInvestmentsGrp/EOYAmt | 0 | 4374 |
| IRS990EZ/ChgMadeToOrgnzngDocNotRptInd | 0 | false |
| IRS990EZ/ContributionsGiftsGrantsEtcAmt | 0 | 0 |
| IRS990EZ/CostOfGoodsSoldAmt | 0 | 0 |
| IRS990EZ/CostOrOtherBasisExpenseSaleAmt | 0 | 0 |
| IRS990EZ/DonorAdvisedFndsInd | 0 | false |
| IRS990EZ/ExcessOrDeficitForYearAmt | 0 | -2263 |
| IRS990EZ/FeesAndOtherPymtToIndCntrctAmt | 0 | 20950 |
| IRS990EZ/ForeignFinancialAccountInd | 0 | false |
| IRS990EZ/ForeignOfficeInd | 0 | false |
| IRS990EZ/Form1120PolFiledInd | 0 | false |
| IRS990EZ/Form990TotalAssetsGrp/BOYAmt | 0 | 6726 |
| IRS990EZ/Form990TotalAssetsGrp/EOYAmt | 0 | 4463 |
| IRS990EZ/FundraisingGrossIncomeAmt | 0 | 0 |
| IRS990EZ/GainOrLossFromSaleOfAssetsAmt | 0 | 0 |
| IRS990EZ/GamingGrossIncomeAmt | 0 | 0 |
| IRS990EZ/GrossProfitLossSlsOfInvntryAmt | 0 | 0 |
| IRS990EZ/GrossReceiptsAmt | 0 | 27270 |
| IRS990EZ/InfoInScheduleOPartIIIInd | 0 | X |
| IRS990EZ/InfoInScheduleOPartIIInd | 0 | X |
| IRS990EZ/InfoInScheduleOPartIInd | 0 | X |
| IRS990EZ/InvestmentIncomeAmt | 0 | 0 |
| IRS990EZ/MadeLoansToFromOfficersInd | 0 | false |
| IRS990EZ/MembershipDuesAmt | 0 | 20670 |
| IRS990EZ/MethodOfAccountingAccrualInd | 0 | X |
| IRS990EZ/NetAssetsOrFundBalancesBOYAmt | 0 | 6726 |
| IRS990EZ/NetAssetsOrFundBalancesEOYAmt | 0 | 4463 |
| IRS990EZ/NetAssetsOrFundBalancesGrp/BOYAmt | 0 | 6726 |
| IRS990EZ/NetAssetsOrFundBalancesGrp/EOYAmt | 0 | 4463 |
| IRS990EZ/OccupancyRentUtltsAndMaintAmt | 0 | 1662 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt | 0 | 0.00 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt | 1 | 0.00 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt | 2 | 0.00 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt | 3 | 0.00 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt | 0 | 0 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt | 1 | 0 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt | 2 | 0 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt | 3 | 0 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm | 0 | WILLIAM E GESSERT |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm | 1 | DON YAGER |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm | 2 | DEADA LEDA |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm | 3 | DONNA POKOROA |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt | 0 | President |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt | 1 | Director |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt | 2 | Director |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt | 3 | Director |
| IRS990EZ/OperateHospitalInd | 0 | false |
| IRS990EZ/Organization501cInd | 0 | X |
| IRS990EZ/OrganizationDissolvedEtcInd | 0 | false |
| IRS990EZ/OrganizationHadUBIInd | 0 | false |
| IRS990EZ/OtherAssetsTotalDetail/BOYAmt | 0 | 531 |
| IRS990EZ/OtherAssetsTotalDetail/EOYAmt | 0 | 89 |
| IRS990EZ/OtherExpensesTotalAmt | 0 | 6921 |
| IRS990EZ/PrimaryExemptPurposeTxt | 0 | Customer Service Professional Member Assocation |
| IRS990EZ/ProgramServiceRevenueAmt | 0 | 6600 |
| IRS990EZ/ProgramSrvcAccomplishmentGrp/DescriptionProgramSrvcAccomTxt | 0 | Promoting the development and awareness of the customer service profession through networking, education, and research. |
| IRS990EZ/ProhibitedTaxShelterTransInd | 0 | false |
| IRS990EZ/RelatedOrganizationCtrlEntInd | 0 | false |
| IRS990EZ/ScheduleBNotRequiredInd | 0 | X |
| IRS990EZ/SpecialEventsDirectExpensesAmt | 0 | 0 |
| IRS990EZ/SpecialEventsNetIncomeLossAmt | 0 | 0 |
| IRS990EZ/SubjectToProxyTaxInd | 0 | false |
| IRS990EZ/TanningServicesProvidedInd | 0 | false |
| IRS990EZ/TotalExpensesAmt | 0 | 29533 |
| IRS990EZ/TotalRevenueAmt | 0 | 27270 |
| IRS990EZ/TransactionWithControlEntInd | 0 | false |
| IRS990EZ/TypeOfOrganizationCorpInd | 0 | X |
| IRS990EZ/WebsiteAddressTxt | 0 | www.icsatoday.org |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 0 | Part I, Line 16 & Part III, Line 28: Program Expenses for Customer Service Professional Member Assocation Promoting the development and awareness of the customer service profession through networking, education, and research. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 1 | Part II, Line 24 Other Assets are Net Office Equipment, Net (LexMark Copier, Laptop, Applie IMac Computer & Acc, IPAD) |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 2 | Business Registration Fees 25. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 3 | Depreciation 443. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 4 | Liability Insurance 526. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 5 | Merchant Service Fee Costs 252. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 6 | Office Supplies 281. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 7 | Operational Costs(On-line & Database Fees,Square Register Fees, Memberclicks) 4495. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 8 | Telephone & Telecommunications 318. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 9 | WebSite Cost (GoDaddy.com) 581. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 10 | Office Equipment, Net (LexMark Copier, Laptop, Applie IMac Computer & Acc, IPAD), net 531. |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 0 | Other |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 1 | Other |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 2 | Form 990EZ, Part I, Line 16 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 3 | Form 990EZ, Part I, Line 16 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 4 | Form 990EZ, Part I, Line 16 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 5 | Form 990EZ, Part I, Line 16 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 6 | Form 990EZ, Part I, Line 16 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 7 | Form 990EZ, Part I, Line 16 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 8 | Form 990EZ, Part I, Line 16 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 9 | Form 990EZ, Part I, Line 16 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 10 | Form 990EZ, Part II, Line 24 |
| ReturnHeader/BuildTS | 0 | 2018-03-14 21:41:22Z |
| ReturnHeader/BusinessOfficerGrp/DiscussWithPaidPreparerInd | 0 | true |
| ReturnHeader/BusinessOfficerGrp/PersonNm | 0 | WILLIAM E GESSERT |
| ReturnHeader/BusinessOfficerGrp/PersonTitleTxt | 0 | PRESIDENT |
| ReturnHeader/BusinessOfficerGrp/PhoneNum | 0 | 3472731303 |
| ReturnHeader/BusinessOfficerGrp/SignatureDt | 0 | 2017-05-01 |
| ReturnHeader/Filer/BusinessName/BusinessNameLine1Txt | 0 | International Customer Service Association |
| ReturnHeader/Filer/BusinessNameControlTxt | 0 | INTE |
| ReturnHeader/Filer/EIN | 0 | 363143745 |
| ReturnHeader/Filer/PhoneNum | 0 | 3472731303 |
| ReturnHeader/Filer/USAddress/AddressLine1Txt | 0 | 36 Country Drive North |
| ReturnHeader/Filer/USAddress/CityNm | 0 | Staten Island |
| ReturnHeader/Filer/USAddress/StateAbbreviationCd | 0 | NY |
| ReturnHeader/Filer/USAddress/ZIPCd | 0 | 10314 |
| ReturnHeader/FilingSecurityInformation/AtSubmissionCreationDeviceId | 0 | D225E51A7F48B4AECE3AB57BF98B00DB7C39EFAA |
| ReturnHeader/FilingSecurityInformation/AtSubmissionFilingDeviceId | 0 | 37F49FFE42A4136495D862736059163F33CD078E |
| ReturnHeader/FilingSecurityInformation/FilingLicenseTypeCd | 0 | P |
| ReturnHeader/FilingSecurityInformation/IPAddress/IPv4AddressTxt | 0 | 67.250.107.199 |
| ReturnHeader/FilingSecurityInformation/IPDt | 0 | 2017-11-07 |
| ReturnHeader/FilingSecurityInformation/IPTimezoneCd | 0 | PS |
| ReturnHeader/FilingSecurityInformation/IPTm | 0 | 05:21:42 |
| ReturnHeader/PreparerFirmGrp/PreparerFirmName/BusinessNameLine1Txt | 0 | Doreen M Inserra CPA PC |
| ReturnHeader/PreparerFirmGrp/PreparerUSAddress/AddressLine1Txt | 0 | 42 Joel Pl |
| ReturnHeader/PreparerFirmGrp/PreparerUSAddress/CityNm | 0 | Staten Island |
| ReturnHeader/PreparerFirmGrp/PreparerUSAddress/StateAbbreviationCd | 0 | NY |
| ReturnHeader/PreparerFirmGrp/PreparerUSAddress/ZIPCd | 0 | 10306 |
| ReturnHeader/PreparerPersonGrp/PhoneNum | 0 | 7189795163 |
| ReturnHeader/PreparerPersonGrp/PreparationDt | 0 | 2017-11-07 |
| ReturnHeader/PreparerPersonGrp/PreparerPersonNm | 0 | DOREEN M INSERRA CPA |
| ReturnHeader/PreparerPersonGrp/SelfEmployedInd | 0 | X |
| ReturnHeader/ReturnTs | 0 | 2017-11-07T05:21:55-08:00 |
| ReturnHeader/ReturnTypeCd | 0 | 990EZ |
| ReturnHeader/TaxPeriodBeginDt | 0 | 2016-01-01 |
| ReturnHeader/TaxPeriodEndDt | 0 | 2016-12-31 |
| ReturnHeader/TaxYr | 0 | 2016 |
Document Assets
No mirrored PDF or thumbnail assets are attached yet.
Filings
Displayed year
2016 • Form 990EZDetailed filing. Detailed filing data is available for this year.
- Assets
- $4,463
- Liabilities
- -
- Net assets
- $4,463
- Revenue
- $27,270
- Expenses
- $29,533
- Net income
- -$2,263