Civic Intelligence

International Customer Service Association

990EZ • Fiscal year 2011 • EIN 36-3143745

Jan 01, 2011 to Dec 31, 2011 • Filed on May 01, 2012

Organization Profilewww.icsatoday.org
1110 South Avenue10314
Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

Score unavailable

No value available

Liabilities-to-assets requires both liabilities and assets on this filing.

Source year 2011

Liabilities / Revenue

Score unavailable

No value available

Liabilities-to-revenue requires both liabilities and revenue on this filing.

Source year 2011

Net Margin

6th percentile

-40%

Higher net margin than 6% of similar nonprofits.

2011 filings • 501(c)6 • <$500k nonprofits • Source year 2011

Top Officer Pay

Score unavailable

No value available

This filing does not contain officer compensation rows.

Source year 2011

Asset Growth

2nd percentile

-78%

Faster asset growth than 2% of similar nonprofits.

2011 filings • 501(c)6 • <$500k nonprofits • Annualized from 2010 to 2011

Revenue Growth

73rd percentile

16%

Faster revenue growth than 73% of similar nonprofits.

2011 filings • 501(c)6 • <$500k nonprofits • Annualized from 2010 to 2011

Balance Sheet
Liabilities / AssetsScore unavailable

Assets

Down

$16,043

Down $56,464 (-78%) from 2010

Net Assets

Down

$16,043

Down $56,464 (-78%) from 2010

Liabilities

-

No earlier filing loaded for comparison.

Revenue And Expenses
Liabilities / RevenueScore unavailableNet Margin6th percentile

Revenue

Up

$142,409

Up $19,733 (+16%) from 2010

Expenses

Up

$198,873

Up $8,071 (+4.2%) from 2010

Net Income

Up

-$56,464

Up $11,662 (+17%) from 2010

Historical Trend

Balance Sheet Trend

Asset Growth2nd percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$80K$60K$40K$20K$0Assets 2010: $72,507Net Assets 2010: $72,5072010Assets 2011: $16,043Net Assets 2011: $16,0432011Assets 2012: $15,796Net Assets 2012: $15,7962012Assets 2013: $20,672Net Assets 2013: $20,6722013Assets 2014: $1,585Net Assets 2014: $1,5852014Assets 2015: $6,726Net Assets 2015: $6,7262015Assets 2016: $4,463Net Assets 2016: $4,4632016Assets 2017: $6,034Net Assets 2017: $6,0342017Assets 2018: $9,652Liabilities 2018: $89Net Assets 2018: $9,5632018Assets 2019: $0Liabilities 2019: $0Net Assets 2019: $02019

Highlighted filing

2011

Assets$16,043
Liabilities-
Net Assets$16,043
Open 2011 Filing

Operations Trend

Revenue Growth73rd percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$200K$100K$0-$100KRevenue 2010: $122,676Expenses 2010: $190,802Net Income 2010: -$68,1262010Revenue 2011: $142,409Expenses 2011: $198,873Net Income 2011: -$56,4642011Revenue 2012: $155,177Expenses 2012: $155,424Net Income 2012: -$2472012Revenue 2013: $159,793Expenses 2013: $154,917Net Income 2013: $4,8762013Revenue 2014: $18,927Expenses 2014: $38,014Net Income 2014: -$19,0872014Revenue 2015: $26,505Expenses 2015: $21,364Net Income 2015: $5,1412015Revenue 2016: $27,270Expenses 2016: $29,533Net Income 2016: -$2,2632016Revenue 2017: $33,165Expenses 2017: $31,594Net Income 2017: $1,5712017Revenue 2018: $37,328Expenses 2018: $33,799Net Income 2018: $3,5292018Revenue 2019: $19,658Expenses 2019: $25,442Net Income 2019: -$5,7842019

Highlighted filing

2011

Revenue$142,409
Expenses$198,873
Net Income-$56,464
Open 2011 Filing
Jump To
Filing Snapshot
Filing Period
Jan 1, 2011 to Dec 31, 2011
Signed
May 1, 2012
Return Version
2011v1.2
Mission and Program Overview

Mission

Customer Service Professional Member Assocation

Filing and Contact Details

Filer

EIN
36-3143745
Raw XML Appendix163 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

Path#Value
IRS990EZ/ActivitiesNotPreviouslyRpt0false
IRS990EZ/CashSavingsAndInvestments/BOY072507
IRS990EZ/CashSavingsAndInvestments/EOY010370
IRS990EZ/ContributionsGiftsGrantsEtc00
IRS990EZ/CostOfGoodsSold00
IRS990EZ/CostOtherBasisAndSalesExpenses00
IRS990EZ/DidOrgFileForm1120POLThisYear0false
IRS990EZ/DoesOrgHaveHospital0false
IRS990EZ/ExcessOrDeficitForYear0-56464
IRS990EZ/FeesAndOthPymtToIndContractors047050
IRS990EZ/ForeignFinancialAccount0false
IRS990EZ/ForeignOffice0false
IRS990EZ/FundraisingGrossIncome00
IRS990EZ/GainOrLossFromSaleOfAssets00
IRS990EZ/GamingGrossIncome00
IRS990EZ/GroProfitLossSalesOfInventory00
IRS990EZ/GrossReceipts0142409
IRS990EZ/InfoInScheduleOPartI0X
IRS990EZ/InfoInScheduleOPartII0X
IRS990EZ/InfoInScheduleOPartIII0X
IRS990EZ/InvestmentIncome079
IRS990EZ/MadeChangesToOrgnzngEtcDoc0false
IRS990EZ/MadeLoansToFromOfficers0false
IRS990EZ/MaintainAnyDonorAdvisedFunds0false
IRS990EZ/MembershipDues040018
IRS990EZ/MethodOfAccountingAccrual0X
IRS990EZ/NetAssetsOrFundBalances/BOY072507
IRS990EZ/NetAssetsOrFundBalancesBOY072507
IRS990EZ/NetAssetsOrFundBalances/EOY016043
IRS990EZ/NetAssetsOrFundBalancesEOY016043
IRS990EZ/OccupancyRentUtilitiesAndMaint017580
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/AddressLine1036 COUNTRY DRIVE NORTH
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/AddressLine116901 W 63RD STREET
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/AddressLine124700 HERBERT DRIVE
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/AddressLine131014 ECTOR DE NW
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/AddressLine14326 EAST MICHIGAN STREET
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/AddressLine15404 BROCK DRIVE
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/AddressLine166414 SOUTH HOWELL AVENUE
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/AddressLine176414 SOUTH HOWELL AVENUE
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/City0STATEN ISLAND
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/City1SHAWNEE MISSION
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/City2NEW CASTLE
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/City3KENNESAW
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/City4ORLANDO
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/City5BLOOMINGTON
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/City6OAK CREEK
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/City7OAK CREEK
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/State0NY
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/State1KS
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/State2DE
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/State3GA
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/State4FL
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/State5IL
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/State6WI
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/State7WI
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/ZIPCode010314
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/ZIPCode166202
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/ZIPCode219720
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/ZIPCode330152
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/ZIPCode432806
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/ZIPCode561701
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/ZIPCode653154
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AddressUS/ZIPCode753154
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AvgHoursPerWkDevotedToPosition00.00
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AvgHoursPerWkDevotedToPosition10.00
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AvgHoursPerWkDevotedToPosition20.00
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AvgHoursPerWkDevotedToPosition30.00
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AvgHoursPerWkDevotedToPosition40.00
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AvgHoursPerWkDevotedToPosition50.00
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AvgHoursPerWkDevotedToPosition60.00
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/AvgHoursPerWkDevotedToPosition70.00
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/Compensation00
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/Compensation10
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/Compensation20
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/Compensation30
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/Compensation40
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/Compensation50
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/Compensation60
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/Compensation70
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/PersonName0WILLIAM E GESSERT
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/PersonName1DIANE MAC PHERSON
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/PersonName2BETTY MC CORKLE
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/PersonName3TOM ROCCA
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/PersonName4MIKE SHUMATE
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/PersonName5DON YAGER
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/PersonName6DEADA LEDA
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/PersonName7DONNA POKOROA
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/Title0President
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/Title1Director
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/Title2Director
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/Title3Director
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/Title4Director
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/Title5Director
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/Title6Director
IRS990EZ/OfficerDirectorTrusteeKeyEmpl/Title7Director
IRS990EZ/Organization501c0X
IRS990EZ/OrganizationDissolvedEtc0false
IRS990EZ/OrganizationHadUBI0false
IRS990EZ/OtherAssetsTotal/EOY05673
IRS990EZ/OtherExpensesTotal0128833
IRS990EZ/OtherRevenueTotal010
IRS990EZ/PrimaryExemptPurpose0Customer Service Professional Member Assocation
IRS990EZ/PrintingPublicationsPostage05410
IRS990EZ/ProgramServiceAccomplishment/DescriptionProgramServiceAccom0Promoting the development and awareness of the customer service profession through networking, education, and research.
IRS990EZ/ProgramServiceRevenue0102302
IRS990EZ/ProhibitedTaxShelterTrans0false
IRS990EZ/RelatedOrgControlledEntity0false
IRS990EZ/ScheduleBNotRequired0X
IRS990EZ/SpecialEventsDirectExpenses00
IRS990EZ/SpecialEventsNetIncomeLoss00
IRS990EZ/SubjectToProxyTax0false
IRS990EZ/TanningServicesProvided0false
IRS990EZ/TheBooksAreInCareOf/AddressUS/AddressLine101110 SOUTH AVENUE
IRS990EZ/TheBooksAreInCareOf/AddressUS/City0STATEN ISLAND
IRS990EZ/TheBooksAreInCareOf/AddressUS/State0NY
IRS990EZ/TheBooksAreInCareOf/AddressUS/ZIPCode010314
IRS990EZ/TheBooksAreInCareOf/NamePerson0WILLIAM E GESSERT
IRS990EZ/TheBooksAreInCareOf/TelephoneNumber03472731303
IRS990EZ/TotalAssets/BOY072507
IRS990EZ/TotalAssets/EOY016043
IRS990EZ/TotalExpenses0198873
IRS990EZ/TotalRevenue0142409
IRS990EZ/TransactionWithControlEntity0false
IRS990EZ/WebSite0www.icsatoday.org
IRS990ScheduleO/GeneralExplanation/Explanation0Customer Service Professional Member Assocation
IRS990ScheduleO/GeneralExplanation/Explanation1Promoting the development and awareness of the customer
IRS990ScheduleO/GeneralExplanation/Explanation2service profession through networking, education, and
IRS990ScheduleO/GeneralExplanation/Explanation3research.
IRS990ScheduleO/GeneralExplanation/Explanation4FAST COMPANY REFUND (VENDOR) 10.
IRS990ScheduleO/GeneralExplanation/Explanation5ADVERTISING 3628. AWARDS 382. BANK SERVICE FEES 103. BUSINESS REGISTRATION FEES 38. CONFERENCE BANNER COSTS 1933. CONFERENCE BOOKS 2363. CONFERENCE BROCHURES 1373. CONFERENCE FACILITY COSTS 85698. CONFERENCE FEE REFUNDS 7864. DEPRECIATION 1418. DISPUTED ITEM BALANCE PAID (MERCHANT SERVICE CHARGEBACK) 2936. DUES & SUBSCRIPTIONS & PERIODICALS 187. GATEWAY SERVICES WEB FEE 15. IOWA CHAPTER REIMBURSEMENT 150. IT SERVICE & NETWORKING COSTS 2916. LIABILITY INSURANCE 1511. MEMBER EVENT WEB REGISTRATION
IRS990ScheduleO/GeneralExplanation/Explanation6OFFICE EQUIPMENT, NET (LEXMARK COPIER, LAPTOP, APPLIE IMAC COMPUTER & ACC, IPAD) 5673.
IRS990ScheduleO/GeneralExplanation/Identifier0Part III, Line 28
IRS990ScheduleO/GeneralExplanation/Identifier1Form 990EZ, Part I, Line 8
IRS990ScheduleO/GeneralExplanation/Identifier2Form 990EZ, Part I, Line 16
IRS990ScheduleO/GeneralExplanation/Identifier3Form 990EZ, Part II, Line 24
ReturnHeader/BuildTS02016-02-24 21:20:13Z
ReturnHeader/Filer/EIN0363143745
ReturnHeader/Filer/Name/BusinessNameLine10INTERNATIONAL CUSTOMER SERVICE ASSOCIATION
ReturnHeader/Filer/NameControl0INTE
ReturnHeader/Filer/Phone03472731303
ReturnHeader/Filer/USAddress/AddressLine101110 SOUTH AVENUE
ReturnHeader/Filer/USAddress/City0STATEN ISLAND
ReturnHeader/Filer/USAddress/State0NY
ReturnHeader/Filer/USAddress/ZIPCode010314
ReturnHeader/Officer/AuthorizeThirdParty0true
ReturnHeader/Officer/DateSigned02012-05-01
ReturnHeader/Officer/Name0WILLIAM E GESSERT PRESIDENT
ReturnHeader/Officer/Phone03472731303
ReturnHeader/Officer/Title0PRESIDENT
ReturnHeader/Preparer/DatePrepared02012-08-13
ReturnHeader/PreparerFirm/PreparerFirmBusinessName/BusinessNameLine10DOREEN M INSERRA CPA PC
ReturnHeader/PreparerFirm/PreparerFirmUSAddress/AddressLine1042 JOEL PL
ReturnHeader/PreparerFirm/PreparerFirmUSAddress/City0STATEN ISLAND
ReturnHeader/PreparerFirm/PreparerFirmUSAddress/State0NY
ReturnHeader/PreparerFirm/PreparerFirmUSAddress/ZIPCode010306
ReturnHeader/Preparer/Name0DOREEN M INSERRA CPA
ReturnHeader/Preparer/Phone07189795163
ReturnHeader/Preparer/SelfEmployed0X
ReturnHeader/ReturnType0990EZ
ReturnHeader/TaxPeriodBeginDate02011-01-01
ReturnHeader/TaxPeriodEndDate02011-12-31
ReturnHeader/TaxYear02011
ReturnHeader/Timestamp02012-08-13T06:18:26-07:00

Document Assets

No mirrored PDF or thumbnail assets are attached yet.

Filings

Displayed year

2011 • Form 990EZFacts available. Structured filing facts are available, but richer extracted sections are limited.

Open filing
Assets
$16,043
Liabilities
-
Net assets
$16,043
Revenue
$142,409
Expenses
$198,873
Net income
-$56,464
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2019Detailed filing. Detailed filing data is available for this year.$0.00$0.00$0.00$0.20$0.25$0.06
2018Detailed filing. Detailed filing data is available for this year.$0.10$0.00$0.10$0.37$0.34$0.04
2017Detailed filing. Detailed filing data is available for this year.$0.06$0.06$0.33$0.32$0.02
2016Detailed filing. Detailed filing data is available for this year.$0.04$0.04$0.27$0.30$0.02
2015Detailed filing. Detailed filing data is available for this year.$0.07$0.07$0.27$0.21$0.05
2014Detailed filing. Detailed filing data is available for this year.$0.02$0.02$0.19$0.38$0.19
2013Detailed filing. Detailed filing data is available for this year.$0.21$0.21$1.60$1.55$0.05
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.16$0.16$1.55$1.55$0.00
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.16$0.16$1.42$1.99$0.56
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.73$0.73$1.23$1.91$0.68