Civic Intelligence

Better Business Bureau Inc

990 • Fiscal year 2017 • EIN 34-0148880

Jan 01, 2017 to Dec 31, 2017 • Filed on Nov 15, 2018

Organization ProfileCLEVELAND.BBB.ORG

View Organization Page

2800 Euclid Avenue 4th FloorCleveland, OH 44115

(216) 623-8964

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

41st percentile

0.12x

Higher debt load relative to assets than 41% of similar nonprofits.

2017 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2017

Liabilities / Revenue

54th percentile

0.20x

Higher debt load relative to revenue than 54% of similar nonprofits.

2017 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2017

Net Margin

53rd percentile

4.5%

Higher net margin than 53% of similar nonprofits.

2017 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2017

Top Officer Pay

48th percentile

$133,500

Higher top officer pay than 48% of similar nonprofits.

Top officer pay equals 7.6% of source-year revenue.

2017 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2017

Asset Growth

72nd percentile

13%

Faster asset growth than 72% of similar nonprofits.

2017 filings • 501(c)6 • $1M-$5M nonprofits • Annualized from 2016 to 2017

Revenue Growth

49th percentile

3.3%

Faster revenue growth than 49% of similar nonprofits.

2017 filings • 501(c)6 • $1M-$5M nonprofits • Annualized from 2016 to 2017

Balance Sheet
Liabilities / Assets41st percentile

Assets

Up

$3,010,281

Up $338,679 (+13%) from 2016

Net Assets

Up

$2,657,028

Up $337,238 (+15%) from 2016

Liabilities

Up

$353,253

Up $1,441 (+0.4%) from 2016

Revenue And Expenses
Liabilities / Revenue54th percentileNet Margin53rd percentile

Revenue

Up

$1,746,130

Up $55,751 (+3.3%) from 2016

Expenses

Up

$1,667,588

Up $101,486 (+6.5%) from 2016

Net Income

Down

$78,542

Down $45,735 (-37%) from 2016

Historical Trend

Balance Sheet Trend

Asset Growth72nd percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$6.0M$4.0M$2.0M$0Assets 2010: $1,754,015Liabilities 2010: $816,759Net Assets 2010: $937,2562010Assets 2011: $1,817,984Liabilities 2011: $219,699Net Assets 2011: $1,598,2852011Assets 2012: $1,987,547Liabilities 2012: $231,032Net Assets 2012: $1,756,5152012Assets 2013: $2,346,550Liabilities 2013: $351,383Net Assets 2013: $1,995,1672013Assets 2014: $2,439,768Liabilities 2014: $348,886Net Assets 2014: $2,090,8822014Assets 2015: $2,455,924Liabilities 2015: $365,557Net Assets 2015: $2,090,3672015Assets 2016: $2,671,602Liabilities 2016: $351,812Net Assets 2016: $2,319,7902016Assets 2017: $3,010,281Liabilities 2017: $353,253Net Assets 2017: $2,657,0282017Assets 2018: $2,889,893Liabilities 2018: $303,385Net Assets 2018: $2,586,5082018Assets 2019: $3,503,573Liabilities 2019: $347,748Net Assets 2019: $3,155,8252019Assets 2020: $4,011,588Liabilities 2020: $350,700Net Assets 2020: $3,660,8882020Assets 2021: $4,775,912Liabilities 2021: $504,739Net Assets 2021: $4,271,1732021Assets 2022: $4,202,114Liabilities 2022: $255,766Net Assets 2022: $3,946,3482022Assets 2023: $4,341,612Liabilities 2023: $273,436Net Assets 2023: $4,068,1762023Assets 2024: $4,515,139Liabilities 2024: $302,283Net Assets 2024: $4,212,8562024

Highlighted filing

2017

Assets$3,010,281
Liabilities$353,253
Net Assets$2,657,028
Open 2017 Filing

Operations Trend

Revenue Growth49th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$3.0M$2.0M$1.0M$0-$1.0MExpenses 2010: $1,330,6432010Expenses 2011: $1,334,6672011Expenses 2012: $1,424,2012012Revenue 2013: $1,596,535Expenses 2013: $1,556,945Net Income 2013: $39,5902013Revenue 2014: $1,535,114Expenses 2014: $1,528,779Net Income 2014: $6,3352014Revenue 2015: $1,605,984Expenses 2015: $1,553,114Net Income 2015: $52,8702015Revenue 2016: $1,690,379Expenses 2016: $1,566,102Net Income 2016: $124,2772016Revenue 2017: $1,746,130Expenses 2017: $1,667,588Net Income 2017: $78,5422017Revenue 2018: $1,835,872Expenses 2018: $1,772,699Net Income 2018: $63,1732018Revenue 2019: $1,902,186Expenses 2019: $1,706,796Net Income 2019: $195,3902019Revenue 2020: $1,925,552Expenses 2020: $1,682,768Net Income 2020: $242,7842020Revenue 2021: $2,009,065Expenses 2021: $1,770,165Net Income 2021: $238,9002021Revenue 2022: $2,069,091Expenses 2022: $1,964,236Net Income 2022: $104,8552022Revenue 2023: $1,905,578Expenses 2023: $2,077,259Net Income 2023: -$171,6812023Revenue 2024: $1,926,293Expenses 2024: $2,084,977Net Income 2024: -$158,6842024

Highlighted filing

2017

Revenue$1,746,130
Expenses$1,667,588
Net Income$78,542
Open 2017 Filing
Jump To
Filing Snapshot
Filing Period
Jan 1, 2017 to Dec 31, 2017
Signed
Nov 15, 2018
Return Version
2017v2.3
Gross Receipts
$1,746,130
Mission and Program Overview

Mission

As a leader in advancing marketplace trust and ethics in our community, and with the support of bbb accredited businesses meeting high standards, bbb promotes informed buying and giving decisions, truthful advertising and selling practices, and the resolution of marketplace disputes.

As a leader in advancing marketplace bbb promotes informed buying & giving decisions, truthful advertising and selling practices, & the resolution of marketplace disputes.

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities$2,149,294$2,485,006▲ $335,712
Cash and Non-Interest-Bearing Accounts$162,529$174,454▲ $11,925
Land, Buildings, and Equipment, Net$28,370$49,644▲ $21,274
Savings and Temporary Cash Investments$30,025$30,175▲ $150
Accounts Receivable$4,025$6,685▲ $2,660
Prepaid Expenses and Deferred Charges$6,741$5,856▼ $885
Other Notes and Loans Receivable, Net$0$0→ $0
Pledges and Grants Receivable$0$0→ $0
Receivable From Disqualified Prsn$0$0→ $0
Receivables From Officers Etc$0$0→ $0
Investments Other Securities$0$0→ $0
Investments Program Related$0$0→ $0
Intangible Assets$0$0→ $0
Inventories for Sale or Use$0$0→ $0
Loans From Officers Directors$0$0→ $0
Total Assets$2,671,602$3,010,281▲ $338,679
Other Assets Total$290,618$258,461▼ $32,157
Liabilities
Other Liabilities$290,618$258,461▼ $32,157
Accounts Payable and Accrued Expenses$50,696$61,799▲ $11,103
Unsecured Notes Loans Payable$10,498$32,993▲ $22,495
Grants Payable$0$0→ $0
Mortgage Notes Payable Secured by Investment Property$0$0→ $0
Deferred Revenue$0$0→ $0
Escrow Account Liability$0$0→ $0
Tax Exempt Bond Liabilities$0$0→ $0
Total Liabilities$351,812$353,253▲ $1,441
Net Assets / Fund Balance
Unrestricted Net Assets$2,319,790$2,657,028▲ $337,238
Permanently Rstr Net Assets$0$0→ $0
Temporarily Rstr Net Assets$0$0→ $0
Total Net Assets Fund Balance$2,319,790$2,657,028▲ $337,238
Total Liabilities and Net Assets / Fund Balance$2,671,602$3,010,281▲ $338,679

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$49,644$178,377$228,021
Other Assets Org$258,461--

Endowment Activity

PeriodBeginningContrib.Gain/LossOther UsesEnd
2017$2,149,294$26,516▲ $309,196-$2,485,006
2016$1,888,341-▲ $150,471$-110,482$2,149,294
2015$1,901,195-▲ $7,712$20,566$1,888,341
2014$1,811,545-▲ $143,533$53,883$1,901,195
2013$1,538,551$23,828▲ $249,166-$1,811,545
Compensation and Service Providers
Top Officer Pay48th percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Sue McconnellPresidentFT$130,000$3,500$133,500

Board Members and Trustees

NameTitle
Cary RootChairman
Andy FiffickVice Chair
James DrozdowskiVice Chairman
Art ShibleyDirector
Austin CalvettaDirector
Bob GillinghamDirector
Christian KlienDirector
Donna MintzDirector
Ella FongDirector
Ella HochstetlerDirector
Greg FaustinaDirector
Greg RosenbergDirector
Hal BeckerDirector
Janice MatteucciDirector
Jennifer NataleDirector
John LiefDirector
Marc BlumenthalDirector
Mark BonardDirector
Mark SamarDirector
Montrie Rucker AdamsDirector
Paul WadsworthDirector
Robert SchwarzDirector
Sean SullivanDirector
Sherrill Paul-wittDirector
Tom GriffinDirector
Wayne LawrenceDirector
Kristopher TothSecretary
Bill WoodburnTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$1,695,630
Investment Income
$50,500
Other Revenue
$0
Change in Net Assets
$78,542

Audited Revenue Reconciliation

Revenue per Audited Statements
$1,746,130
Revenue Not Reported on Form 990
$258,696
Total Revenue per Audited Statements
$2,004,826
Total Revenue per Form 990
$1,746,130
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$976,714
Other Expenses$690,874
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages---$532,687
Other Employee Benefits---$194,295
Current Officers, Directors, Trustees, and Key Employees---$133,500
Office Expenses---$106,416
Occupancy---$96,456
Payroll Taxes---$70,724
Pension Plan Contributions---$45,508
Information Technology---$43,656
Fees for Services Other---$36,679
Advertising---$35,027
Travel---$21,550
Depreciation Depletion---$14,470
Insurance---$6,052
Fees for Services Legal---$3,600
Other Expenses---$3,274
Interest---$1,080
Fees for Service Investment Mgmnt Fees---$220
Total Functional Expenses$0$0$0$1,667,588

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$1,667,588
Total Expenses per Audited Statements$1,667,588
Total Expenses per Form 990$1,667,588
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Direct Expenses$0
Fundraising Gross Income$0
Gaming Direct Expenses$0
Gaming Gross Income$0
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
In-house lobbying only
No
Subject to proxy tax
Yes
Insider Transactions and Loans

Loans and Receivables

Line ItemBeginningEndChange
Loans from Officers, Directors, Trustees, and Key Employees$0$0→ $0
Receivables from Disqualified Persons$0$0→ $0
Receivables from Officers, Directors, Trustees, and Key Employees$0$0→ $0
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Deferred Compensation Plan$258,461
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

PAGE 6, PART VI, SECTION B, #12C CONFLICT OF INTEREST POLICY:

“If a potential conflict comes to our attention, we will investigate it. In addition, all business dealings with board members, regardless of size/scope, are disclosed and approved before proceeding.”

PAGE 6, PART VI, SECTION B, #15A PROCESS:

“The president sets compensation of all employees utilizing surveys showing salaries of similarly positioned employees at other better business bureau's with the exception of the vice presidents' compensation, which is set by the board members. The processes are documented at the time the decisions are made.”

PAGE 6, PART VI, SECTION B, #11B FORM 990 REVIEW PROCESS:

“Better business bureau's forms 990 & 990-t are internally reviewed by management. The draft reviewed by management will also be reviewed by the board members prior to filing.”

PAGE 6, PART VI, SECTION A, #6 MEMBER CLASSES:

“The organization has only one class of members. At all meetings of the members, each member shall be entitled to cast one vote on any question.”

PAGE 6, PART VI, SECTION A, #7A MEMBERS WHO MAY ELECT MEMBERS:

“THE BOARD OF DIRECTORS DOES MOST OF THE GOVERNING. THE ONLY MEMBER VOTE PERFORMED IS FOR the ELECTION OF BOARD MEMBERS.”

PAGE 6, PART VI, SECTION C, #19 DOCUMENTS AVAILABLE TO THE PUBLIC

“The organization makes its governing documents, conflict of interest policy, and financial statements available to the public upon request.”

Filing and Contact Details

Filer

Filer Name
Better Business Bureau Inc
EIN
34-0148880
In Care Of
% SUE MCCONNELL
Phone
2166238964
Address
2800 EUCLID AVENUE 4TH FLOOR, CLEVELAND, OH 44115

Signing Officer

Name
Sue Mcconnell
Title
President
Phone
2166238964
Signed
2018-11-15
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Sue Mcconnell
Formed
1922
Voting Board Members
25
Independent Board Members
25
Employees
34
Volunteers
25

Preparer

Firm
Hw&co
Address
23240 Chagrin Blvd Suite 700, Cleveland, OH 44122-5450
Preparer
Brandon R Miller CPA CGMA
Phone
2168311200
Supplemental Narrative

Additional Explanations

PAGE 12, PART XII, #1 ACCOUNTING METHOD:

“The accounting method used to prepare the 990 is the modified cash basis. On november 14, 2011, the organization filed form 3115 requesting permission to change its accounting method from accrual to modified cash. This request was approved by irs on march 13, 2012. The 2014 990 is filed under this new method of accounting.”

Financial Statement Notes

SCHEDULE D, PART V, #4

“Intended uses of the organization's endowment funds: the endowment fund was established to provide assets which, through investment, will provide income to support the better business bureau in the furtherance of its purpose. Earnings: all investment earnings (interest and dividends but not capital gains) shall be periodically transferred to the better business bureau's operating account to be used for program support consistent with budgetary requirements. Withdrawals of principal: the finance committee shall annually determine the maximum amount of principal that may be withdrawn from the endowment fund in any given year according to the spending rule below. The board of directors hereby delegates discretionary authority to the finance committee to authorize any and all such withdrawals up to this maximum amount based on the financial needs of the organization. Extraordinary withdrawals of principal: the board of directors, upon the recommendation of the finance committee, may authorize the withdrawal of additional monies-for special operational or capital expenditure purposes-in excess of the annual maximum amount described above. Any such extraordinary withdrawal can be made only after the affirmative vote-in person at a meeting of the full board of directors-of two thirds of the board of directors then in office. Investment: the finance committee will direct the investment of the endowment monies. The goal is to maximize growth of the fund in order to provide 1) operating funds and 2) a source of funds in the event of unusual or extraordinary financial need. Spending policy: the spending rule is used to determine the maximum amount of principal that may be withdrawn from the endowment fund in a given year ("annual compensating distribution"). The annual compensating distribution is calculated for the upcoming fiscal year (which is the calendar year for bbb) in the 4th quarter of the current year, as follows: five percent of the average fair value of the endowment fund on september 30 of the current year and each of the two preceding years; less: actual investment earnings (interest and dividends but not capital gains) of the endowment fund during the four quarters ending september 30th of the current year; equals: annual compensating distribution for the upcoming fiscal year. For example, the annual compensating distribution for fiscal/calendar 2013 would be five percent of the average fair value of the endowment fund at september 30, 2012, september 30, 2011; september 30, 2010; and september 30, 2009, less actual interest and dividends earned by the endowment fund between october 1, 2010 and september 30, 2011. The compensating distribution is a discretionary payment to be considered based on the organization's financial need. At its discretion, the finance committee may authorize compensating distributions periodically during the year (e.g., quarterly); however, these "interim" distributions will be reconciled annually based on the spending rule above.”

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This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/MissionDesc0AS A LEADER IN ADVANCING MARKETPLACE TRUST AND ETHICS IN OUR COMMUNITY, AND WITH THE SUPPORT OF BBB ACCREDITED BUSINESSES MEETING HIGH STANDARDS, BBB PROMOTES INFORMED BUYING AND GIVING DECISIONS, TRUTHFUL ADVERTISING AND SELLING PRACTICES, AND THE RESOLUTION OF MARKETPLACE DISPUTES.
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Document Assets

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Filings

Displayed year

2017 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$3,010,281
Liabilities
$353,253
Net assets
$2,657,028
Revenue
$1,746,130
Expenses
$1,667,588
Net income
$78,542
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$4.52$0.30$4.21$1.93$2.08$0.16
2023Detailed filing. Detailed filing data is available for this year.$4.34$0.27$4.07$1.91$2.08$0.17
2022Detailed filing. Detailed filing data is available for this year.$4.20$0.26$3.95$2.07$1.96$0.10
2021Detailed filing. Detailed filing data is available for this year.$4.78$0.50$4.27$2.01$1.77$0.24
2020Detailed filing. Detailed filing data is available for this year.$4.01$0.35$3.66$1.93$1.68$0.24
2019Detailed filing. Detailed filing data is available for this year.$3.50$0.35$3.16$1.90$1.71$0.20
2018Detailed filing. Detailed filing data is available for this year.$2.89$0.30$2.59$1.84$1.77$0.06
2017Detailed filing. Detailed filing data is available for this year.$3.01$0.35$2.66$1.75$1.67$0.08
2016Detailed filing. Detailed filing data is available for this year.$2.67$0.35$2.32$1.69$1.57$0.12
2015Detailed filing. Detailed filing data is available for this year.$2.46$0.37$2.09$1.61$1.55$0.05
2014Detailed filing. Detailed filing data is available for this year.$2.44$0.35$2.09$1.54$1.53$0.01
2013Detailed filing. Detailed filing data is available for this year.$2.35$0.35$2.00$1.60$1.56$0.04
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.99$0.23$1.76$1.42
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.82$0.22$1.60$1.33
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.75$0.82$0.94$1.33
Peer Organizations

Similar nonprofits based on the same Siviq industry and scale cohort. 2017 filings • 501(c)6 • $1M-$5M nonprofits