Civic Intelligence

Better Business Bureau Inc

990 • Fiscal year 2023 • EIN 34-0148880

Jan 01, 2023 to Dec 31, 2023 • Filed on Nov 11, 2024

200 Treeworth BlvdBroadview Heights, OH 44147

(216) 623-8964

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

34th percentile

0.06x

Higher debt load relative to assets than 34% of similar nonprofits.

2023 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2023

Liabilities / Revenue

45th percentile

0.14x

Higher debt load relative to revenue than 45% of similar nonprofits.

2023 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2023

Net Margin

16th percentile

-9.0%

Higher net margin than 16% of similar nonprofits.

2023 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2023

Top Officer Pay

49th percentile

$135,126

Higher top officer pay than 49% of similar nonprofits.

Top officer pay equals 7.1% of source-year revenue.

2023 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2023

Asset Growth

42nd percentile

3.3%

Faster asset growth than 42% of similar nonprofits.

2023 filings • 501(c)6 • $1M-$5M nonprofits • Annualized from 2022 to 2023

Revenue Growth

15th percentile

-7.9%

Faster revenue growth than 15% of similar nonprofits.

2023 filings • 501(c)6 • $1M-$5M nonprofits • Annualized from 2022 to 2023

Assets

Up

$4,341,612

Up $139,498 (+3.3%) from 2022

Net Assets

Up

$4,068,176

Up $121,828 (+3.1%) from 2022

Liabilities

Up

$273,436

Up $17,670 (+6.9%) from 2022

Revenue

Down

$1,905,578

Down $163,513 (-7.9%) from 2022

Expenses

Up

$2,077,259

Up $113,023 (+5.8%) from 2022

Net Income

Down

-$171,681

Down $276,536 (-264%) from 2022

Historical Trend

Balance Sheet Trend

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$6.0M$4.0M$2.0M$0Assets 2010: $1,754,015Liabilities 2010: $816,759Net Assets 2010: $937,2562010Assets 2011: $1,817,984Liabilities 2011: $219,699Net Assets 2011: $1,598,2852011Assets 2012: $1,987,547Liabilities 2012: $231,032Net Assets 2012: $1,756,5152012Assets 2013: $2,346,550Liabilities 2013: $351,383Net Assets 2013: $1,995,1672013Assets 2014: $2,439,768Liabilities 2014: $348,886Net Assets 2014: $2,090,8822014Assets 2015: $2,455,924Liabilities 2015: $365,557Net Assets 2015: $2,090,3672015Assets 2016: $2,671,602Liabilities 2016: $351,812Net Assets 2016: $2,319,7902016Assets 2017: $3,010,281Liabilities 2017: $353,253Net Assets 2017: $2,657,0282017Assets 2018: $2,889,893Liabilities 2018: $303,385Net Assets 2018: $2,586,5082018Assets 2019: $3,503,573Liabilities 2019: $347,748Net Assets 2019: $3,155,8252019Assets 2020: $4,011,588Liabilities 2020: $350,700Net Assets 2020: $3,660,8882020Assets 2021: $4,775,912Liabilities 2021: $504,739Net Assets 2021: $4,271,1732021Assets 2022: $4,202,114Liabilities 2022: $255,766Net Assets 2022: $3,946,3482022Assets 2023: $4,341,612Liabilities 2023: $273,436Net Assets 2023: $4,068,1762023Assets 2024: $4,515,139Liabilities 2024: $302,283Net Assets 2024: $4,212,8562024

Highlighted filing

2023

Assets$4,341,612
Liabilities$273,436
Net Assets$4,068,176

Operations Trend

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$3.0M$2.0M$1.0M$0-$1.0MExpenses 2010: $1,330,6432010Expenses 2011: $1,334,6672011Expenses 2012: $1,424,2012012Revenue 2013: $1,596,535Expenses 2013: $1,556,945Net Income 2013: $39,5902013Revenue 2014: $1,535,114Expenses 2014: $1,528,779Net Income 2014: $6,3352014Revenue 2015: $1,605,984Expenses 2015: $1,553,114Net Income 2015: $52,8702015Revenue 2016: $1,690,379Expenses 2016: $1,566,102Net Income 2016: $124,2772016Revenue 2017: $1,746,130Expenses 2017: $1,667,588Net Income 2017: $78,5422017Revenue 2018: $1,835,872Expenses 2018: $1,772,699Net Income 2018: $63,1732018Revenue 2019: $1,902,186Expenses 2019: $1,706,796Net Income 2019: $195,3902019Revenue 2020: $1,925,552Expenses 2020: $1,682,768Net Income 2020: $242,7842020Revenue 2021: $2,009,065Expenses 2021: $1,770,165Net Income 2021: $238,9002021Revenue 2022: $2,069,091Expenses 2022: $1,964,236Net Income 2022: $104,8552022Revenue 2023: $1,905,578Expenses 2023: $2,077,259Net Income 2023: -$171,6812023Revenue 2024: $1,926,293Expenses 2024: $2,084,977Net Income 2024: -$158,6842024

Highlighted filing

2023

Revenue$1,905,578
Expenses$2,077,259
Net Income-$171,681
Jump To
Filing Snapshot
Filing Period
Jan 1, 2023 to Dec 31, 2023
Signed
Nov 11, 2024
Return Version
2023v5.1
Gross Receipts
$1,905,578
Mission and Program Overview

Mission

As a leader in advancing marketplace trust and ethics in our community, and with the support of bbb accredited businesses meeting high standards, bbb promotes informed buying and giving decisions, truthful advertising and selling practices, and the resolution of marketplace disputes.

As a leader in advancing marketplace bbb promotes informed buying & giving decisions, truthful advertising and selling practices, & the resolution of marketplace disputes.

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities$2,350,794$2,603,406▲ $252,612
Land, Buildings, and Equipment, Net$1,014,602$983,374▼ $31,228
Savings and Temporary Cash Investments$302,509$304,623▲ $2,114
Cash and Non-Interest-Bearing Accounts$368,937$261,923▼ $107,014
Prepaid Expenses and Deferred Charges$5,329$6,523▲ $1,194
Accounts Receivable$750$850▲ $100
Other Notes and Loans Receivable, Net$0$0→ $0
Pledges and Grants Receivable$0$0→ $0
Receivable From Disqualified Prsn$0$0→ $0
Receivables From Officers Etc$0$0→ $0
Investments Other Securities$0$0→ $0
Investments Program Related$0$0→ $0
Intangible Assets$0$0→ $0
Inventories for Sale or Use$0$0→ $0
Loans From Officers Directors$0$0→ $0
Total Assets$4,202,114$4,341,612▲ $139,498
Other Assets Total$159,193$180,913▲ $21,720
Liabilities
Other Liabilities$187,124$208,844▲ $21,720
Accounts Payable and Accrued Expenses$62,680$64,592▲ $1,912
Unsecured Notes Loans Payable$5,962$0▼ $5,962
Grants Payable$0$0→ $0
Mortgage Notes Payable Secured by Investment Property$0$0→ $0
Deferred Revenue$0$0→ $0
Escrow Account Liability$0$0→ $0
Tax Exempt Bond Liabilities$0$0→ $0
Total Liabilities$255,766$273,436▲ $17,670
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$3,946,348$4,068,176▲ $121,828
Net Assets With Donor Restrictions$0$0→ $0
Total Net Assets Fund Balance$3,946,348$4,068,176▲ $121,828
Total Liabilities and Net Assets / Fund Balance$4,202,114$4,341,612▲ $139,498

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$458,290$313,395$771,685
Land$282,237-$282,237
Equipment$242,847$37,649$280,496

Endowment Activity

PeriodBeginningContrib.Gain/LossOther UsesEnd
2023$2,779,767$-426,697▲ $358,690-$2,711,760
2022$3,306,441-▼ $367,551$159,123$2,779,767
2021$2,576,906$281,624▲ $447,911-$3,306,441
2020$2,109,214$156,145▲ $311,547-$2,576,906
2019$2,397,984-▲ $443,360$732,130$2,109,214
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseTotal
Sue McconnellPresidentFT$135,126$135,126

Board Members and Trustees

NameTitle
Wayne LawrenceChair
Hal BeckerImmediate Past Chair
Andy FiffickVice Chair
Kris TothVice Chair
Aaron GarfunkelDirector
Brad SieniaswkiDirector
Brandon ChrostowskiDirector
David ShabelDirector
Elad GranotDirector
Ella FongDirector
India HobbsDirector
James DrozdowskiDirector
Jennie ThomasDirector
Karen DisantoDirector
Kevin AdelsteinDirector
Mark BlumenthalDirector
Mark J SamarDirector
Matthew MccrackenDirector
Renee LigonDirector
Richard LoweDirector
Todd GoldsteinDirector
Tom GriffinDirector
Tondi AllenDirector
Patrice BlakemoreSecretary
Dell DuncanTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$1,839,663
Investment Income
$65,181
Other Revenue
$734
Change in Net Assets
$-171,681
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$1,065,994
Salaries, Compensation, and Employee Benefits$1,011,265
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages---$786,392
Advertising---$245,545
Fees for Services Other---$112,399
Payroll Taxes---$86,659
Other Employee Benefits---$86,108
Information Technology---$65,089
Pension Plan Contributions---$52,106
Office Expenses---$51,409
Occupancy---$49,401
Depreciation Depletion---$31,617
Travel---$10,663
Fees for Services Legal---$7,815
Insurance---$6,630
Interest---$811
Other Expenses---$213
Total Functional Expenses$0$0$0$2,077,259
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Direct Expenses$0
Fundraising Gross Income$0
Gaming Direct Expenses$0
Gaming Gross Income$0
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
In-house lobbying only
Yes
Subject to proxy tax
Yes
Insider Transactions and Loans

Loans and Receivables

Line ItemBeginningEndChange
Loans from Officers, Directors, Trustees, and Key Employees$0$0→ $0
Receivables from Disqualified Persons$0$0→ $0
Receivables from Officers, Directors, Trustees, and Key Employees$0$0→ $0
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Deferred Compensation Plan$180,913
Cares Act Payroll Tax Deferral$27,931
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
Yes
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

FORM 990 PART VI, SECTION B, #12C CONFLICT OF INTEREST POLICY:

If a potential conflict comes to our attention, we will investigate it.in addition, all business dealings with board members, regardless of size/scope, are disclosed and approved before proceeding.

FORM 990 PART VI, SECTION B, #15A PROCESS:

The president sets compensation of all employees utilizing surveys showing salaries of similarly positioned employees at other better business bureau's with the exception of the vice presidents' compensation, which is set by the board members. The processes are documented at the time the decisions are made.

FORM 990 PART VI, SECTION B, #11B FORM 990 REVIEW PROCESS:

Better business bureau's forms 990 & 990-t are internally reviewed by management. The draft reviewed by management will also be reviewed by the board members prior to filing.

FORM 990 PART VI, SECTION A, #6 MEMBER CLASSES:

The organization has only one class of members. At all meetings of the members, each member shall be entitled to cast one vote on any question.

FORM 990 PART VI, SECTION A, #7A MEMBERS WHO MAY ELECT MEMBERS:

The board of directors does most of the governing. The only member vote performed is for the election of board members.

FORM 990PART VI, SECTION C, #19 DOCUMENTS AVAILABLE TO THE PUBLIC

The organization makes its governing documents, conflict of interest policy, and financial statements available to the public upon request.

Filing and Contact Details

Filer

Filer Name
Better Business Bureau Inc
EIN
34-0148880
In Care Of
% SUE MCCONNELL
Phone
2166238964
Address
200 TREEWORTH BLVD, BROADVIEW HEIGHTS, OH 44147

Signing Officer

Name
Sue Mcconnell
Title
President
Phone
2166238964
Signed
2024-11-11
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Sue Mcconnell
Formed
1922
Voting Board Members
26
Independent Board Members
26
Employees
1
Volunteers
0

Preparer

Firm
Hw&co
Address
28601 Chagrin Blvd 210, Woodmere, OH 44122
Preparer
David M Reape CPA
Phone
2168311200
Supplemental Narrative

Additional Explanations

FORM 990 PART XII, #1 ACCOUNTING METHOD:

The accounting method used to prepare the 990 is the modified cash basis. On november 14, 2011, the organization filed form 3115 requesting permission to change its accounting method from accrual to modified cash. This request was approved by irs on march 13, 2012. The 2014 990 is filed under this new method of accounting.

Financial Statement Notes

SCHEDULE D, PART V, #4

Intended uses of the organization's endowment funds: the endowment fund was established to provide assets which, through investment, will provide income to support the better business bureau in the furtherance of its purpose. Earnings: all investment earnings (interest and dividends but not capital gains) shall be periodically transferred to the better business bureau's operating account to be used for program support consistent with budgetary requirements. Withdrawals of principal: the finance committee shall annually determine the maximum amount of principal that may be withdrawn from the endowment fund in any given year according to the spending rule below. The board of directors hereby delegates discretionary authority to the finance committee to authorize any and all such withdrawals up to this maximum amount based on the financial needs of the organization. Extraordinary withdrawals of principal: the board of directors, upon the recommendation of the finance committee, may authorize the withdrawal of additional monies-for special operational or capital expenditure purposes-in excess of the annual maximum amount described above. Any such extraordinary withdrawal can be made only after the affirmative vote-in person at a meeting of the full board of directors-of two thirds of the board of directors then in office. Investment: the finance committee will direct the investment of the endowment monies. The goal is to maximize growth of the fund in order to provide 1) operating funds and 2) a source of funds in the event of unusual or extraordinary financial need. Spending policy: the spending rule is used to determine the maximum amount of principal that may be withdrawn from the endowment fund in a given year ("annual compensating distribution"). The annual compensating distribution is calculated for the upcoming fiscal year (which is the calendar year for bbb) in the 4th quarter of the current year, as follows: five percent of the average fair value of the endowment fund on september 30 of the current year and each of the two preceding years; less: actual investment earnings (interest and dividends but not capital gains) of the endowment fund during the four quarters ending september 30th of the current year; equals: annual compensating distribution for the upcoming fiscal year. For example, the annual compensating distribution for fiscal/calendar 2021 would be five percent of the average fair value of the endowment fund at september 30, 2021, september 30, 2020; september 30, 2019, less actual interest and dividends earned by the endowment fund between october 1, 2020 and september 30, 2021. The compensating distribution is a discretionary payment to be considered based on the organization's financial need. At its discretion, the finance committee may authorize compensating distributions periodically during the year (e.g., quarterly); however, these "interim" distributions will be reconciled annually based on the spending rule above.

FORM 990 PART IV, #11F AND SCHEDULE D PART X, #2

The organization is exempt from federal income tax under section 501(c)(6) of the internal revenue code and classified as other than a private foundation. However, income from certain business activities not related to the organization's tax-exempt purpose is subject to taxation as unrelated business income. Unrelated business taxable income includes the organization's arbitration program, member benefit programs offering discounts on such things as workers' compensation and telephone services, and member advertising programs. The organization is no longer subject to federal, state and local income tax examinations by tax authorities for years before 2016.

Schedule D, Part XII, Line 4B

Unrelated business income taxes per audit: $745

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IRS990/Form990PartVIISectionAGrp/PersonNm4Brandon Chrostowski
IRS990/Form990PartVIISectionAGrp/PersonNm5TOM GRIFFIN
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IRS990/Form990PartVIISectionAGrp/PersonNm24MATTHEW MCCRACKEN
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IRS990/Form990PartVIISectionAGrp/TitleTxt0PRESIDENT
IRS990/Form990PartVIISectionAGrp/TitleTxt1Vice Chair
IRS990/Form990PartVIISectionAGrp/TitleTxt2DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt3Vice Chair
IRS990/Form990PartVIISectionAGrp/TitleTxt4DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt5DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt6DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt7Chair
IRS990/Form990PartVIISectionAGrp/TitleTxt8DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt9TREASURER
IRS990/Form990PartVIISectionAGrp/TitleTxt10DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt11DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt12DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt13DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt14IMMEDIATE PAST CHAIR
IRS990/Form990PartVIISectionAGrp/TitleTxt15SECRETARY
IRS990/Form990PartVIISectionAGrp/TitleTxt16DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt17DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt18DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt19DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt20Director
IRS990/Form990PartVIISectionAGrp/TitleTxt21DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt22DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt23DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt24DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt25DIRECTOR
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IRS990/Form990TFiledInd0true
IRS990/FormationYr01922
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IRS990/FSAuditedInd0false
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IRS990/GamingGrossIncomeAmt00
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IRS990/GrantsPayableGrp/BOYAmt00
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IRS990/GrantsToDomesticOrgsGrp/TotalAmt00
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IRS990/InfoInScheduleOPartIIIInd0X
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IRS990/InsuranceGrp/TotalAmt06630
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IRS990/MissionDesc0AS A LEADER IN ADVANCING MARKETPLACE TRUST AND ETHICS IN OUR COMMUNITY, AND WITH THE SUPPORT OF BBB ACCREDITED BUSINESSES MEETING HIGH STANDARDS, BBB PROMOTES INFORMED BUYING AND GIVING DECISIONS, TRUTHFUL ADVERTISING AND SELLING PRACTICES, AND THE RESOLUTION OF MARKETPLACE DISPUTES.
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IRS990/NetRentalIncomeOrLossGrp/TotalRevenueColumnAmt00
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IRS990/OtherEmployeeBenefitsGrp/TotalAmt086108
IRS990/OtherExpensesGrp/Desc0MEMBERSHIP DEVELOPMENT
IRS990/OtherExpensesGrp/Desc1DUES/SUBSCRIPTIONS
IRS990/OtherExpensesGrp/Desc2MAINTENANCE AND REPAIRS
IRS990/OtherExpensesGrp/Desc3MISCELLANEOUS
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IRS990/OtherExpensesGrp/TotalAmt1113678
IRS990/OtherExpensesGrp/TotalAmt216430
IRS990/OtherExpensesGrp/TotalAmt3213
IRS990/OtherLiabilitiesGrp/BOYAmt0187124
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IRS990/OtherRevenueMiscGrp/BusinessCd0900099
IRS990/OtherRevenueMiscGrp/Desc0MISCELLANEOUS INCOME
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IRS990/OtherRevenueTotalAmt0734
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Document Assets

No mirrored PDF or thumbnail assets are attached yet.

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$4.52$0.30$4.21$1.93$2.08$0.16
2023Detailed filing. Detailed filing data is available for this year.$4.34$0.27$4.07$1.91$2.08$0.17
2022Detailed filing. Detailed filing data is available for this year.$4.20$0.26$3.95$2.07$1.96$0.10
2021Detailed filing. Detailed filing data is available for this year.$4.78$0.50$4.27$2.01$1.77$0.24
2020Detailed filing. Detailed filing data is available for this year.$4.01$0.35$3.66$1.93$1.68$0.24
2019Detailed filing. Detailed filing data is available for this year.$3.50$0.35$3.16$1.90$1.71$0.20
2018Detailed filing. Detailed filing data is available for this year.$2.89$0.30$2.59$1.84$1.77$0.06
2017Detailed filing. Detailed filing data is available for this year.$3.01$0.35$2.66$1.75$1.67$0.08
2016Detailed filing. Detailed filing data is available for this year.$2.67$0.35$2.32$1.69$1.57$0.12
2015Detailed filing. Detailed filing data is available for this year.$2.46$0.37$2.09$1.61$1.55$0.05
2014Detailed filing. Detailed filing data is available for this year.$2.44$0.35$2.09$1.54$1.53$0.01
2013Detailed filing. Detailed filing data is available for this year.$2.35$0.35$2.00$1.60$1.56$0.04
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.99$0.23$1.76$1.42
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.82$0.22$1.60$1.33
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.75$0.82$0.94$1.33