Civic Intelligence

Better Business Bureau Inc

EIN 34-0148880 • 501(c)6 • Broadview Heights, OH

Profile

As a leader in advancing marketplace trust and ethics in our community, and with the support of bbb accredited businesses meeting high standards, bbb promotes informed buying and giving decisions, truthful advertising and selling practices, and the resolution of marketplace disputes.

200 Treeworth BlvdBroadview Heights, OH 44147

cleveland.bbb.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

36th percentile

0.07x

Higher debt load relative to assets than 36% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Source year 2024

Liabilities / Revenue

48th percentile

0.16x

Higher debt load relative to revenue than 48% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Source year 2024

Net Margin

16th percentile

-8.2%

Higher net margin than 16% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Source year 2024

Top Officer Pay

74th percentile

$200,981

Higher top officer pay than 74% of similar nonprofits.

Top officer pay equals 10.4% of source-year revenue.

501(c)6 • $1M-$5M nonprofits • Source year 2024

Asset Growth

44th percentile

3.7%

Faster asset growth than 44% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Annualized from 2022 to 2024

Revenue Growth

21st percentile

-3.5%

Faster revenue growth than 21% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Annualized from 2022 to 2024

Assets

Up

$4,515,139

Up $173,527 (+4.0%) from 2023

Liabilities

Up

$302,283

Up $28,847 (+11%) from 2023

Net Assets

Up

$4,212,856

Up $144,680 (+3.6%) from 2023

Revenue

Up

$1,926,293

Up $20,715 (+1.1%) from 2023

Expenses

Up

$2,084,977

Up $7,718 (+0.4%) from 2023

Net Income

Up

-$158,684

Up $12,997 (+7.6%) from 2023

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$6.0M$4.0M$2.0M$0Assets 2010: $1,754,015Liabilities 2010: $816,759Net Assets 2010: $937,2562010Assets 2011: $1,817,984Liabilities 2011: $219,699Net Assets 2011: $1,598,2852011Assets 2012: $1,987,547Liabilities 2012: $231,032Net Assets 2012: $1,756,5152012Assets 2013: $2,346,550Liabilities 2013: $351,383Net Assets 2013: $1,995,1672013Assets 2014: $2,439,768Liabilities 2014: $348,886Net Assets 2014: $2,090,8822014Assets 2015: $2,455,924Liabilities 2015: $365,557Net Assets 2015: $2,090,3672015Assets 2016: $2,671,602Liabilities 2016: $351,812Net Assets 2016: $2,319,7902016Assets 2017: $3,010,281Liabilities 2017: $353,253Net Assets 2017: $2,657,0282017Assets 2018: $2,889,893Liabilities 2018: $303,385Net Assets 2018: $2,586,5082018Assets 2019: $3,503,573Liabilities 2019: $347,748Net Assets 2019: $3,155,8252019Assets 2020: $4,011,588Liabilities 2020: $350,700Net Assets 2020: $3,660,8882020Assets 2021: $4,775,912Liabilities 2021: $504,739Net Assets 2021: $4,271,1732021Assets 2022: $4,202,114Liabilities 2022: $255,766Net Assets 2022: $3,946,3482022Assets 2023: $4,341,612Liabilities 2023: $273,436Net Assets 2023: $4,068,1762023Assets 2024: $4,515,139Liabilities 2024: $302,283Net Assets 2024: $4,212,8562024

Highlighted filing

2024

Assets$4,515,139
Liabilities$302,283
Net Assets$4,212,856

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$3.0M$2.0M$1.0M$0-$1.0MExpenses 2010: $1,330,6432010Expenses 2011: $1,334,6672011Expenses 2012: $1,424,2012012Revenue 2013: $1,596,535Expenses 2013: $1,556,945Net Income 2013: $39,5902013Revenue 2014: $1,535,114Expenses 2014: $1,528,779Net Income 2014: $6,3352014Revenue 2015: $1,605,984Expenses 2015: $1,553,114Net Income 2015: $52,8702015Revenue 2016: $1,690,379Expenses 2016: $1,566,102Net Income 2016: $124,2772016Revenue 2017: $1,746,130Expenses 2017: $1,667,588Net Income 2017: $78,5422017Revenue 2018: $1,835,872Expenses 2018: $1,772,699Net Income 2018: $63,1732018Revenue 2019: $1,902,186Expenses 2019: $1,706,796Net Income 2019: $195,3902019Revenue 2020: $1,925,552Expenses 2020: $1,682,768Net Income 2020: $242,7842020Revenue 2021: $2,009,065Expenses 2021: $1,770,165Net Income 2021: $238,9002021Revenue 2022: $2,069,091Expenses 2022: $1,964,236Net Income 2022: $104,8552022Revenue 2023: $1,905,578Expenses 2023: $2,077,259Net Income 2023: -$171,6812023Revenue 2024: $1,926,293Expenses 2024: $2,084,977Net Income 2024: -$158,6842024

Highlighted filing

2024

Revenue$1,926,293
Expenses$2,084,977
Net Income-$158,684

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$4.52$0.30$4.21$1.93$2.08$0.16
2023Detailed filing. Detailed filing data is available for this year.$4.34$0.27$4.07$1.91$2.08$0.17
2022Detailed filing. Detailed filing data is available for this year.$4.20$0.26$3.95$2.07$1.96$0.10
2021Detailed filing. Detailed filing data is available for this year.$4.78$0.50$4.27$2.01$1.77$0.24
2020Detailed filing. Detailed filing data is available for this year.$4.01$0.35$3.66$1.93$1.68$0.24
2019Detailed filing. Detailed filing data is available for this year.$3.50$0.35$3.16$1.90$1.71$0.20
2018Detailed filing. Detailed filing data is available for this year.$2.89$0.30$2.59$1.84$1.77$0.06
2017Detailed filing. Detailed filing data is available for this year.$3.01$0.35$2.66$1.75$1.67$0.08
2016Detailed filing. Detailed filing data is available for this year.$2.67$0.35$2.32$1.69$1.57$0.12
2015Detailed filing. Detailed filing data is available for this year.$2.46$0.37$2.09$1.61$1.55$0.05
2014Detailed filing. Detailed filing data is available for this year.$2.44$0.35$2.09$1.54$1.53$0.01
2013Detailed filing. Detailed filing data is available for this year.$2.35$0.35$2.00$1.60$1.56$0.04
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.99$0.23$1.76$1.42
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.82$0.22$1.60$1.33
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.75$0.82$0.94$1.33
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Nov 16, 2025
Return Version
2024v5.2
Gross Receipts
$1,926,293
Mission and Program Overview

Mission

As a leader in advancing marketplace trust and ethics in our community, and with the support of bbb accredited businesses meeting high standards, bbb promotes informed buying and giving decisions, truthful advertising and selling practices, and the resolution of marketplace disputes.

As a leader in advancing marketplace bbb promotes informed buying & giving decisions, truthful advertising and selling practices, & the resolution of marketplace disputes.

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities$2,603,406$2,628,527▲ $25,121
Land, Buildings, and Equipment, Net$983,374$954,479▼ $28,895
Cash and Non-Interest-Bearing Accounts$261,923$405,391▲ $143,468
Savings and Temporary Cash Investments$304,623$313,143▲ $8,520
Prepaid Expenses and Deferred Charges$6,523$7,345▲ $822
Accounts Receivable$850$0▼ $850
Total Assets$4,341,612$4,515,139▲ $173,527
Other Assets Total$180,913$206,254▲ $25,341
Liabilities
Other Liabilities$208,844$234,185▲ $25,341
Accounts Payable and Accrued Expenses$64,592$68,098▲ $3,506
Total Liabilities$273,436$302,283▲ $28,847
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$4,068,176$4,212,856▲ $144,680
Total Net Assets Fund Balance$4,068,176$4,212,856▲ $144,680
Total Liabilities and Net Assets / Fund Balance$4,341,612$4,515,139▲ $173,527

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$420,362$351,323$771,685
Land$282,237-$282,237
Equipment$251,880$28,616$280,496

Endowment Activity

PeriodBeginningContrib.Gain/LossOther UsesEnd
2024$2,711,760-▲ $348,614$69,353$2,991,021
2023$2,779,767$-426,697▲ $358,690-$2,711,760
2022$3,306,441-▼ $367,551$159,123$2,779,767
2021$2,576,906$281,624▲ $447,911-$3,306,441
2020$2,109,214$156,145▲ $311,547-$2,576,906
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Sue McconnellPresidentFT$167,707$33,274$200,981

Board Members and Trustees

NameTitle
Andy FiffickChair
Wayne LawrenceImmediate Past Chair
Brad SieniaswkiVice Chair
Kris TothVice Chair
Aaron GarfunkelDirector
Brandon ChrostowskiDirector
Brian PauleyDirector
Dan TinglerDirector
David ShabelDirector
Elad GranotDirector
Ella FongDirector
Eric PoundDirector
Hal BeckerDirector
India HobbsDirector
James DrozdowskiDirector
Jennie ThomasDirector
Karen DisantoDirector
Kevin AdelsteinDirector
Mark BlumenthalDirector
Matthew MccrackenDirector
Renee LigonDirector
Richard LoweDirector
Saskia TopazioDirector
Tondi AllenDirector
Patrice BlakemoreSecretary
Dell DuncanTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$1,881,043
Investment Income
$45,250
Other Revenue
$0
Change in Net Assets
$-158,684

Audited Revenue Reconciliation

Revenue per Audited Statements
$1,926,293
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$0
Total Revenue per Audited Statements
$1,926,293
Total Revenue per Form 990
$1,926,293
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$1,081,750
Other Expenses$1,003,227
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages---$662,982
Advertising---$295,155
Current Officers, Directors, Trustees, and Key Employees---$200,981
Fees for Services Other---$97,853
Other Employee Benefits---$91,282
Payroll Taxes---$77,497
Information Technology---$57,163
Office Expenses---$51,614
Occupancy---$50,378
Pension Plan Contributions---$49,008
Depreciation Depletion---$28,895
Travel---$7,701
Insurance---$5,842
Fees for Services Legal---$4,648
Interest---$1,080
Other Expenses---$1,030
Total Functional Expenses$0$0$0$2,084,977

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$2,084,977
Total Expenses per Audited Statements$2,084,977
Total Expenses per Form 990$2,084,977
Expenses Not Reported on Financial Statements$0
Expenses Not Reported on Form 990$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
In-house lobbying only
Yes
Subject to proxy tax
Yes
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Accrued Deferred Comp Plan$206,254
Accrued Real Estate Taxes$27,931
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section A, Line 6

The organization has only one class of members. At all meetings of the members, each member shall be entitled to cast one vote on any question.

Form 990, Part VI, Section A, Line 7A

The board of directors does most of the governing. The only member vote performed is for the election of board members.

Form 990, Part VI, Section B, Line 11B

Better business bureau's forms 990 & 990-t are internally reviewed by management. The draft reviewed by management will also be reviewed by the board members prior to filing.

Form 990, Part VI, Section B, Line 12C

If a potential conflict comes to our attention, we will investigate it.in addition, all business dealings with board members, regardless of size/scope, are disclosed and approved before proceeding.

Form 990, Part VI, Section B, Line 15A

The president sets compensation of all employees utilizing surveys showing salaries of similarly positioned employees at other better business bureau's with the exception of the vice presidents' compensation, which is set by the board members. The processes are documented at the time the decisions are made.

Form 990, Part VI, Section C, Line 19

The organization makes its governing documents, conflict of interest policy, and financial statements available to the public upon request.

Filing and Contact Details

Filer

Filer Name
Better Business Bureau Inc
EIN
34-0148880
Phone
2162417678
Address
200 TREEWORTH BLVD, BROADVIEW HEIGHTS, OH 44147

Signing Officer

Name
Pamela Anson
Title
President & CEO
Phone
2162417678
Signed
2025-11-16
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Sue Mcconnell
Formed
1922
Legal Domicile
Oh
Voting Board Members
26
Independent Board Members
26
Employees
2
Volunteers
26

Preparer

Firm
Citrin Cooperman Advisors LLC
Address
28601 CHAGRIN BLVD SUITE 210, WOODMERE, OH 44122
Preparer
David Reape
Phone
2168311200
Supplemental Narrative

Additional Explanations

FORM 990 PART XII, #1 ACCOUNTING METHOD:

The accounting method used to prepare the 990 is the modified cash basis. On november 14, 2011, the organization filed form 3115 requesting permission to change its accounting method from accrual to modified cash. This request was approved by irs on march 13, 2012. The 2014 990 is filed under this new method of accounting.

Financial Statement Notes

PART V, LINE 4:

Intended uses of the organization's endowment funds: the endowment fund was established to provide assets which, through investment, will provide income to support the better business bureau in the furtherance of its purpose. Earnings: all investment earnings (interest and dividends but not capital gains) shall be periodically transferred to the better business bureau's operating account to be used for program support consistent with budgetary requirements. Withdrawals of principal: the finance committee shall annually determine the maximum amount of principal that may be withdrawn from the endowment fund in any given year according to the spending rule below. The board of directors hereby delegates discretionary authority to the finance committee to authorize any and all such withdrawals up to this maximum amount based on the financial needs of the organization. Extraordinary withdrawals of principal: the board of directors, upon the recommendation of the finance committee, may authorize the withdrawal of additional monies-for special operational or capital expenditure purposes-in excess of the annual maximum amount described above. Any such extraordinary withdrawal can be made only after the affirmative vote-in person at a meeting of the full board of directors-of two thirds of the board of directors then in office. Investment: the finance committee will direct the investment of the endowment monies. The goal is to maximize growth of the fund in order to provide 1) operating funds and 2) a source of funds in the event of unusual or extraordinary financial need. Spending policy: the spending rule is used to determine the maximum amount of principal that may be withdrawn from the endowment fund in a given year ("annual compensating distribution"). The annual compensating distribution is calculated for the upcoming fiscal year (which is the calendar year for bbb) in the 4th quarter of the current year, as follows: five percent of the average fair value of the endowment fund on september 30 of the current year and each of the two preceding years; less: actual investment earnings (interest and dividends but not capital gains) of the endowment fund during the four quarters ending september 30th of the current year; equals: annual compensating distribution for the upcoming fiscal year. For example, the annual compensating distribution for fiscal/calendar 2021 would be five percent of the average fair value of the endowment fund at september 30, 2021, september 30, 2020; september 30, 2019, less actual interest and dividends earned by the endowment fund between october 1, 2020 and september 30, 2021. The compensating distribution is a discretionary payment to be considered based on the organization's financial need. At its discretion, the finance committee may authorize compensating distributions periodically during the year (e.g., quarterly); however, these "interim" distributions will be reconciled annually based on the spending rule above.

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