Supportone Inc.

“Board member is first cousin to managerial staff.”

“Each Board of Directors receives a copy of the 990 for review prior to filing the return.”

“At its annual meeting the Board requires members to disclose any activities that may give rise to a conflict of interest,should one be disclosed the Board immediately addresses and removes it.”

“The Executive Director's performance evaluation and compensation are measured against the progress and the achievement of the strategic plan's goals, which are updated every five years. The governing board monitors the progress and effectiveness. Other key employees of SupportOne's compensation and performance evaluation are determined and measured against the market by conducting a wage study every three to five years to ensure that their salaries are in the strategic plans at their monthly meetings.”

“The Organization makes its governing and other financial documents available to the public upon request.”

“In 2024, SupportOne continued its mission of empowering individuals with developmental disabilities by strategically strengthening its financial position and investing in both human and physical capital assets. These efforts were designed to ensure long-term sustainability, enhance the quality of care, and support the well-being of both residents and staff. Key accomplishments included the following: 1. Eliminated Long-Term Debt SupportOne successfully paid off the mortgage loan on the Westbriar property. This was the last major loan obligation carried on the organization's balance sheet, significantly improving overall financial health and reducing long-term liabilities. 2. Strengthened Financial Reserves The organization acquired three Certificates of Deposit (CDs) totaling $250,000 to support future operational needs and long-term strategic planning, further stabilizing its financial position. 3. Enhanced Workforce Retention and Recruitment To support the acquisition and retention of qualified staff, SupportOne implemented several initiatives: Introduced shift differential pay to compensate employees working less desirable shifts. Launched an employee referral incentive program to encourage recruitment through internal networks. Engaged a new marketing firm to elevate recruitment outreach and employer branding. 4. Executed Market-Rate Wage Increases SupportOne implemented organization-wide wage adjustments to ensure staff compensation aligned with current market standards. This move was critical to remaining competitive in the human services sector and recognizing the value of its workforce. 5. Maintained Licensing Compliance The organization underwent and successfully completed a comprehensive audit by the Virginia Department of Behavioral Health and Developmental Services (DBHDS), Office of Licensing. The positive outcome reaffirms SupportOne's compliance with regulatory standards and commitment to high-quality care. 6. Advanced Capital Improvement Initiatives SupportOne continued its multi-year capital improvement plan by: Installing two new walk-in showers to improve accessibility and comfort for residents. Completing major paving projects to enhance safety and access. Renovating the crawlspaces in all residential homes to improve structural integrity and environmental quality.”

“Organization reversed prior year accrual liabilities for payroll and vacation from the accounting records.”

“The governing body at SupportOne Inc. decided to have an independent Audit or Review every fie years due to the low risk control environment and highly functional system if internal controls within the Organization.”

“The governing body at SupportOne Inc. decided to have an independent Audit or Review every fie years due to the low risk control environment and highly functional system if internal controls within the Organization”