Civic Intelligence

Better Business Bureau

990 • Fiscal year 2020 • EIN 54-0140004

Jan 01, 2020 to Dec 31, 2020 • Filed on Jun 25, 2021

Organization Profilewww.bbb.org/western-virginia

View Organization Page

5115 Bernard DriveRoanoke, VA 24018

(540) 342-3455

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

26th percentile

0.03x

Higher debt load relative to assets than 26% of similar nonprofits.

2020 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2020

Liabilities / Revenue

20th percentile

0.02x

Higher debt load relative to revenue than 20% of similar nonprofits.

2020 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2020

Net Margin

53rd percentile

6.5%

Higher net margin than 53% of similar nonprofits.

2020 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2020

Top Officer Pay

51st percentile

$147,344

Higher top officer pay than 51% of similar nonprofits.

Top officer pay equals 9.9% of source-year revenue.

2020 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2020

Asset Growth

73rd percentile

14%

Faster asset growth than 73% of similar nonprofits.

2020 filings • 501(c)6 • $1M-$5M nonprofits • Annualized from 2019 to 2020

Revenue Growth

83rd percentile

7.7%

Faster revenue growth than 83% of similar nonprofits.

2020 filings • 501(c)6 • $1M-$5M nonprofits • Annualized from 2019 to 2020

Balance Sheet
Liabilities / Assets26th percentile

Assets

Up

$946,245

Up $119,087 (+14%) from 2019

Net Assets

Up

$919,416

Up $96,122 (+12%) from 2019

Liabilities

Up

$26,829

Up $22,965 (+594%) from 2019

Revenue And Expenses
Liabilities / Revenue20th percentileNet Margin53rd percentile

Revenue

Up

$1,482,040

Up $105,503 (+7.7%) from 2019

Expenses

Up

$1,385,918

Up $14,776 (+1.1%) from 2019

Net Income

Up

$96,122

Up $90,727 (+1682%) from 2019

Historical Trend

Balance Sheet Trend

Asset Growth73rd percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$2.0M$1.5M$1.0M$500K$0Assets 2011: $679,658Liabilities 2011: $178Net Assets 2011: $679,4802011Assets 2012: $695,592Liabilities 2012: $454Net Assets 2012: $695,1382012Assets 2013: $752,944Liabilities 2013: $3,526Net Assets 2013: $749,4182013Assets 2014: $777,411Liabilities 2014: $4,107Net Assets 2014: $773,3042014Assets 2015: $795,116Liabilities 2015: $4,668Net Assets 2015: $790,4482015Assets 2016: $854,107Liabilities 2016: $1,455Net Assets 2016: $852,6522016Assets 2017: $874,227Liabilities 2017: $1,142Net Assets 2017: $873,0852017Assets 2018: $819,297Liabilities 2018: $1,397Net Assets 2018: $817,9002018Assets 2019: $827,158Liabilities 2019: $3,864Net Assets 2019: $823,2942019Assets 2020: $946,245Liabilities 2020: $26,829Net Assets 2020: $919,4162020Assets 2021: $1,102,418Liabilities 2021: $23,135Net Assets 2021: $1,079,2832021Assets 2022: $1,291,922Liabilities 2022: $10,254Net Assets 2022: $1,281,6682022Assets 2023: $1,523,744Liabilities 2023: $8,637Net Assets 2023: $1,515,1072023Assets 2024: $1,604,471Liabilities 2024: $6,515Net Assets 2024: $1,597,9562024

Highlighted filing

2020

Assets$946,245
Liabilities$26,829
Net Assets$919,416
Open 2020 Filing

Operations Trend

Revenue Growth83rd percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$2.0M$1.5M$1.0M$500K$0-$500KExpenses 2011: $655,7742011Expenses 2012: $690,0922012Revenue 2013: $767,232Expenses 2013: $712,952Net Income 2013: $54,2802013Revenue 2014: $803,605Expenses 2014: $766,166Net Income 2014: $37,4392014Revenue 2015: $879,316Expenses 2015: $862,172Net Income 2015: $17,1442015Revenue 2016: $960,461Expenses 2016: $898,257Net Income 2016: $62,2042016Revenue 2017: $974,587Expenses 2017: $954,154Net Income 2017: $20,4332017Revenue 2018: $1,047,626Expenses 2018: $1,102,811Net Income 2018: -$55,1852018Revenue 2019: $1,376,537Expenses 2019: $1,371,142Net Income 2019: $5,3952019Revenue 2020: $1,482,040Expenses 2020: $1,385,918Net Income 2020: $96,1222020Revenue 2021: $1,554,108Expenses 2021: $1,394,241Net Income 2021: $159,8672021Revenue 2022: $1,616,835Expenses 2022: $1,414,450Net Income 2022: $202,3852022Revenue 2023: $1,597,306Expenses 2023: $1,363,867Net Income 2023: $233,4392023Revenue 2024: $1,552,363Expenses 2024: $1,469,514Net Income 2024: $82,8492024

Highlighted filing

2020

Revenue$1,482,040
Expenses$1,385,918
Net Income$96,122
Open 2020 Filing
Jump To
Filing Snapshot
Filing Period
Jan 1, 2020 to Dec 31, 2020
Signed
Jun 25, 2021
Return Version
2020v4.0
Gross Receipts
$1,482,978
Mission and Program Overview

Mission

Promote the highest ethical relationship between business and the public, through voluntary self-regulation, consumer and business education, and service excellence.

Balance Sheet Detail
LineBeginningEndChange
Assets
Savings and Temporary Cash Investments$738,229$854,226▲ $115,997
Land, Buildings, and Equipment, Net$88,929$92,019▲ $3,090
Cash and Non-Interest-Bearing Accounts-$0-
Accounts Receivable-$0-
Other Notes and Loans Receivable, Net-$0-
Pledges and Grants Receivable-$0-
Receivable From Disqualified Prsn-$0-
Receivables From Officers Etc-$0-
Investments Other Securities-$0-
Investments Program Related-$0-
Investments in Publicly Traded Securities-$0-
Intangible Assets-$0-
Inventories for Sale or Use-$0-
Prepaid Expenses and Deferred Charges-$0-
Total Assets$827,158$946,245▲ $119,087
Other Assets Total-$0-
Liabilities
Accounts Payable and Accrued Expenses$3,864$26,829▲ $22,965
Total Liabilities$3,864$26,829▲ $22,965
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$823,294$919,416▲ $96,122
Total Net Assets Fund Balance$823,294$919,416▲ $96,122
Total Liabilities and Net Assets / Fund Balance$827,158$946,245▲ $119,087

Asset Categories

AssetBook ValueDepreciationBasis
Other Land Buildings$90,463$93,450$183,913
Leasehold Improvements$1,556$4,555$6,111
Compensation and Service Providers
Top Officer Pay51st percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Julie WheelerPresident & CEOFT$128,235$19,109$147,344
Renee ThomasDirectorFT$123,532$8,054$131,586

Board Members and Trustees

NameTitle
Ginger MumpowerChair
Alan WadePast Chair
Sean C PetersVice Chair
Burman ClarkDirector
C Michael ShannonDirector
James WislerDirector
Jared SchweitzerDirector
John KingDirector
Joseph D'AngeloDirector
Lisa W HeffingerDirector
Michael R BellDirector
Mike BryantDirector
Paula AndersonDirector
Robert W PollardDirector
Roni SuttonDirector
Susan MiniDirector
Tom LovegroveDirector
Tom WhiteDirector
Richard Shively-
John S AldridgeLegal Counsel
Paul C KuhnelSecretary
Daniel L HartTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$10,000
Program Service Revenue
$1,469,489
Investment Income
$2,551
Other Revenue
$0
Change in Net Assets
$96,122

Audited Revenue Reconciliation

Revenue per Audited Statements
$1,482,040
Revenue Not Reported on Form 990
$938
Total Revenue per Audited Statements
$1,482,978
Total Revenue per Form 990
$1,482,040
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$790,941
Other Expenses$594,977
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$328,707$82,177-$410,884
Current Officers, Directors, Trustees, and Key Employees$102,588$25,647-$128,235
Other Employee Benefits$94,244$23,561-$117,805
Pension Plan Contributions$53,897$13,474-$67,371
Payroll Taxes$53,317$13,329-$66,646
Occupancy$41,997$10,499-$52,496
All Other Expenses$40,226$8,108-$48,334
Other Expenses$35,580$56,233-$35,580
Advertising$33,447--$33,447
Depreciation Depletion$17,326$4,332-$21,658
Travel$1,693$6,774-$8,467
Insurance-$6,290-$6,290
Office Expenses$3,519$391-$3,910
Fees for Services Accounting-$3,700-$3,700
Fees for Services Other-$3,573-$3,573
Total Functional Expenses$1,113,010$272,908$0$1,385,918

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Audited Statements$1,386,856
Expenses per Audited Statements$1,385,918
Total Expenses per Form 990$1,385,918
Expenses Not Reported on Form 990$938
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Loans and Receivables

Line ItemBeginningEndChange
Receivables from Disqualified Persons-$0-
Receivables from Officers, Directors, Trustees, and Key Employees-$0-
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
Yes
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Line 7B: Describe Decisions of Governing Body Approval by Members or Shareholders

“Any changes in the by-laws must be voted on by the members.”

Form 990, Part VI, Line 11B: Form 990 Review Process

“Treasurer reviews and recommends acceptance to the Full Board.”

Form 990, Part VI, Line 19: Other Organization Documents Publicly Available

“Would provide if requested.”

Filing and Contact Details

Filer

Filer Name
Better Business Bureau
EIN
54-0140004
Phone
5403423455
Address
5115 Bernard Drive, Roanoke, VA 24018

Signing Officer

Name
Julie Wheeler
Title
President
Signed
2021-06-25
Discuss with paid preparer
Yes

Organization Details

Legal Domicile
Va
Voting Board Members
21
Independent Board Members
21
Employees
16

Preparer

Firm
Cole & Associates CPAs LLC
Address
2118 Rosalind Ave, Roanoke, VA 24014
Preparer
Clark M Cole
Phone
5402667178
Supplemental Narrative

Financial Statement Notes

Part XI, Line 2D: Other revenue amounts included in F/S but not included on form 990

“Loss on disposal of fixed assets $938”

Part XII, Line 2D: Other expenses and losses per audited F/S

“Loss on disposal of fixed assets $938”

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IRS990/Form990PartVIISectionAGrp/PersonNm2Michael R Bell
IRS990/Form990PartVIISectionAGrp/PersonNm3John King
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IRS990/Form990PartVIISectionAGrp/PersonNm7Jared Schweitzer
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IRS990/Form990PartVIISectionAGrp/PersonNm9C Michael Shannon
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IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt220
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt230
IRS990/Form990PartVIISectionAGrp/TitleTxt0President & CEO
IRS990/Form990PartVIISectionAGrp/TitleTxt1Director
IRS990/Form990PartVIISectionAGrp/TitleTxt2Director
IRS990/Form990PartVIISectionAGrp/TitleTxt3Director
IRS990/Form990PartVIISectionAGrp/TitleTxt4Treasurer
IRS990/Form990PartVIISectionAGrp/TitleTxt5Legal Counsel
IRS990/Form990PartVIISectionAGrp/TitleTxt6Secretary
IRS990/Form990PartVIISectionAGrp/TitleTxt7Director
IRS990/Form990PartVIISectionAGrp/TitleTxt8Director
IRS990/Form990PartVIISectionAGrp/TitleTxt9Director
IRS990/Form990PartVIISectionAGrp/TitleTxt10Director
IRS990/Form990PartVIISectionAGrp/TitleTxt11Director
IRS990/Form990PartVIISectionAGrp/TitleTxt12Director
IRS990/Form990PartVIISectionAGrp/TitleTxt13Director
IRS990/Form990PartVIISectionAGrp/TitleTxt14Past Chair
IRS990/Form990PartVIISectionAGrp/TitleTxt15Director
IRS990/Form990PartVIISectionAGrp/TitleTxt16Director
IRS990/Form990PartVIISectionAGrp/TitleTxt17Director
IRS990/Form990PartVIISectionAGrp/TitleTxt18Director
IRS990/Form990PartVIISectionAGrp/TitleTxt19Director
IRS990/Form990PartVIISectionAGrp/TitleTxt20Director
IRS990/Form990PartVIISectionAGrp/TitleTxt21Chair
IRS990/Form990PartVIISectionAGrp/TitleTxt22Vice Chair
IRS990/Form990ProvidedToGvrnBodyInd0true
IRS990/FormerOfcrEmployeesListedInd0false
IRS990/FSAuditedBasisGrp/SeparateBasisFinclStmtInd0X
IRS990/FSAuditedInd0true
IRS990/FundraisingActivitiesInd0false
IRS990/GainOrLossGrp/OtherAmt0-938
IRS990/GamingActivitiesInd0false
IRS990/GoverningBodyVotingMembersCnt021
IRS990/GovernmentGrantsAmt010000
IRS990/GrantsToDomesticIndividualsGrp/TotalAmt00
IRS990/GrantsToDomesticOrgsGrp/TotalAmt00
IRS990/GrantsToIndividualsInd0false
IRS990/GrantsToOrganizationsInd0false
IRS990/GrantToRelatedPersonInd0false
IRS990/GrossReceiptsAmt01482978
IRS990/GroupReturnForAffiliatesInd0false
IRS990/IncludeFIN48FootnoteInd0false
IRS990/IncmFromInvestBondProceedsGrp/TotalRevenueColumnAmt00
IRS990/IndependentAuditFinclStmtInd0true
IRS990/IndependentVotingMemberCnt021
IRS990/IndivRcvdGreaterThan100KCnt02
IRS990/IndoorTanningServicesInd0false
IRS990/InfoInScheduleOPartVIInd0X
IRS990/InfoInScheduleOPartXIIInd0X
IRS990/InformationTechnologyGrp/TotalAmt00
IRS990/InsuranceGrp/ManagementAndGeneralAmt06290
IRS990/InsuranceGrp/TotalAmt06290
IRS990/IntangibleAssetsGrp/EOYAmt00
IRS990/InterestGrp/TotalAmt00
IRS990/InventoriesForSaleOrUseGrp/EOYAmt00
IRS990/InvestmentIncomeGrp/RelatedOrExemptFuncIncomeAmt03489
IRS990/InvestmentIncomeGrp/TotalRevenueColumnAmt03489
IRS990/InvestmentInJointVentureInd0false
IRS990/InvestmentsOtherSecuritiesGrp/EOYAmt00
IRS990/InvestmentsProgramRelatedGrp/EOYAmt00
IRS990/InvestmentsPubTradedSecGrp/EOYAmt00
IRS990/IRPDocumentCnt01
IRS990/IRPDocumentW2GCnt00
IRS990/LandBldgEquipAccumDeprecAmt098005
IRS990/LandBldgEquipBasisNetGrp/BOYAmt088929
IRS990/LandBldgEquipBasisNetGrp/EOYAmt092019
IRS990/LandBldgEquipCostOrOtherBssAmt0190024
IRS990/LegalDomicileStateCd0VA
IRS990/LessCostOthBasisSalesExpnssGrp/OtherAmt0938
IRS990/LoanOutstandingInd0false
IRS990/LocalChaptersInd0false
IRS990/MaterialDiversionOrMisuseInd0false
IRS990/MembersOrStockholdersInd0true
IRS990/MethodOfAccountingOtherInd0X
IRS990/MinutesOfCommitteesInd0true
IRS990/MinutesOfGoverningBodyInd0true
IRS990/MissionDesc0Promote the highest ethical relationship between business and the public, through voluntary self-regulation, consumer and business education, and service excellence.
IRS990/MoreThan5000KToIndividualsInd0false
IRS990/MoreThan5000KToOrgInd0false
IRS990/NetAssetsOrFundBalancesBOYAmt0823294
IRS990/NetAssetsOrFundBalancesEOYAmt0919416
IRS990/NetGainOrLossInvestmentsGrp/RelatedOrExemptFuncIncomeAmt0-938
IRS990/NetGainOrLossInvestmentsGrp/TotalRevenueColumnAmt0-938
IRS990/NetIncmFromFundraisingEvtGrp/TotalRevenueColumnAmt00
IRS990/NetIncomeFromGamingGrp/TotalRevenueColumnAmt00
IRS990/NetIncomeOrLossGrp/TotalRevenueColumnAmt00
IRS990/NetRentalIncomeOrLossGrp/TotalRevenueColumnAmt00
IRS990/NoDonorRestrictionNetAssetsGrp/BOYAmt0823294
IRS990/NoDonorRestrictionNetAssetsGrp/EOYAmt0919416
IRS990/NondeductibleContributionsInd0false
IRS990/OccupancyGrp/ManagementAndGeneralAmt010499
IRS990/OccupancyGrp/ProgramServicesAmt041997
IRS990/OccupancyGrp/TotalAmt052496
IRS990/OfficeExpensesGrp/ManagementAndGeneralAmt0391
IRS990/OfficeExpensesGrp/ProgramServicesAmt03519
IRS990/OfficeExpensesGrp/TotalAmt03910
IRS990/OfficerMailingAddressInd0false
IRS990/OperateHospitalInd0false
IRS990/Organization501cInd0X
IRS990/OrganizationFollowsFASB117Ind0X
IRS990/OtherAssetsTotalGrp/EOYAmt00
IRS990/OtherEmployeeBenefitsGrp/ManagementAndGeneralAmt023561
IRS990/OtherEmployeeBenefitsGrp/ProgramServicesAmt094244
IRS990/OtherEmployeeBenefitsGrp/TotalAmt0117805
IRS990/OtherExpensesGrp/Desc0Commissions
IRS990/OtherExpensesGrp/Desc1Rental & Maint. of Equipment
IRS990/OtherExpensesGrp/Desc2Membership Dues/Subscriptions
IRS990/OtherExpensesGrp/Desc3Bank Charges
IRS990/OtherExpensesGrp/ManagementAndGeneralAmt014820
IRS990/OtherExpensesGrp/ManagementAndGeneralAmt156233
IRS990/OtherExpensesGrp/ProgramServicesAmt0247189
IRS990/OtherExpensesGrp/ProgramServicesAmt159280
IRS990/OtherExpensesGrp/ProgramServicesAmt235580
IRS990/OtherExpensesGrp/TotalAmt0247189
IRS990/OtherExpensesGrp/TotalAmt174100
IRS990/OtherExpensesGrp/TotalAmt256233
IRS990/OtherExpensesGrp/TotalAmt335580
IRS990/OtherRevenueTotalAmt00
IRS990/OtherSalariesAndWagesGrp/ManagementAndGeneralAmt082177
IRS990/OtherSalariesAndWagesGrp/ProgramServicesAmt0328707
IRS990/OtherSalariesAndWagesGrp/TotalAmt0410884
IRS990/OthNotesLoansReceivableNetGrp/EOYAmt00
IRS990/PartialLiquidationInd0false
IRS990/PaymentsToAffiliatesGrp/TotalAmt00
IRS990/PayrollTaxesGrp/ManagementAndGeneralAmt013329
IRS990/PayrollTaxesGrp/ProgramServicesAmt053317
IRS990/PayrollTaxesGrp/TotalAmt066646
IRS990/PensionPlanContributionsGrp/ManagementAndGeneralAmt013474
IRS990/PensionPlanContributionsGrp/ProgramServicesAmt053897
IRS990/PensionPlanContributionsGrp/TotalAmt067371
IRS990/PledgesAndGrantsReceivableGrp/EOYAmt00
IRS990/PoliticalCampaignActyInd0false
IRS990/PrepaidExpensesDefrdChargesGrp/EOYAmt00
IRS990/ProfessionalFundraisingInd0false
IRS990/ProgramServiceRevenueGrp/Desc0Advertising
IRS990/ProgramServiceRevenueGrp/Desc1Arbitration Fees
IRS990/ProgramServiceRevenueGrp/Desc2Membership Dues & Assessments
IRS990/ProgramServiceRevenueGrp/Desc3Miscellaneous
IRS990/ProgramServiceRevenueGrp/Desc4Royalties
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt033315
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt11205
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt21434969
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt033315
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt11205
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt21434969
IRS990/ProhibitedTaxShelterTransInd0false

Document Assets

No mirrored PDF or thumbnail assets are attached yet.

Filings

Displayed year

2020 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$946,245
Liabilities
$26,829
Net assets
$919,416
Revenue
$1,482,040
Expenses
$1,385,918
Net income
$96,122
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$1.60$0.01$1.60$1.55$1.47$0.08
2023Detailed filing. Detailed filing data is available for this year.$1.52$0.01$1.52$1.60$1.36$0.23
2022Detailed filing. Detailed filing data is available for this year.$1.29$0.01$1.28$1.62$1.41$0.20
2021Detailed filing. Detailed filing data is available for this year.$1.10$0.02$1.08$1.55$1.39$0.16
2020Detailed filing. Detailed filing data is available for this year.$0.95$0.03$0.92$1.48$1.39$0.10
2019Detailed filing. Detailed filing data is available for this year.$0.83$0.00$0.82$1.38$1.37$0.01
2018Detailed filing. Detailed filing data is available for this year.$0.82$0.00$0.82$1.05$1.10$0.06
2017Detailed filing. Detailed filing data is available for this year.$0.87$0.00$0.87$0.97$0.95$0.02
2016Detailed filing. Detailed filing data is available for this year.$0.85$0.00$0.85$0.96$0.90$0.06
2015Detailed filing. Detailed filing data is available for this year.$0.80$0.00$0.79$0.88$0.86$0.02
2014Detailed filing. Detailed filing data is available for this year.$0.78$0.00$0.77$0.80$0.77$0.04
2013Detailed filing. Detailed filing data is available for this year.$0.75$0.00$0.75$0.77$0.71$0.05
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.70$0.00$0.70$0.69
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.68$0.00$0.68$0.66