Civic Intelligence

Crisis Text Line Inc

EIN 46-5039599 • 501(c)3 • New York, NY

Profile

Provide free 24/7 emotional support for those in crisis.

225 W 34th St FL 9-pmb9135New York, NY 10122

www.crisistextline.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

53rd percentile

0.28x

Higher debt load relative to assets than 53% of similar nonprofits.

501(c)3 • $50M-$100M nonprofits • Source year 2024

Liabilities / Revenue

38th percentile

0.22x

Higher debt load relative to revenue than 38% of similar nonprofits.

501(c)3 • $50M-$100M nonprofits • Source year 2024

Net Margin

78th percentile

23%

Higher net margin than 78% of similar nonprofits.

501(c)3 • $50M-$100M nonprofits • Source year 2024

Top Officer Pay

57th percentile

$405,557

Higher top officer pay than 57% of similar nonprofits.

Top officer pay equals 0.9% of source-year revenue.

501(c)3 • $50M-$100M nonprofits • Source year 2024

Asset Growth

98th percentile

101%

Faster asset growth than 98% of similar nonprofits.

501(c)3 • $50M-$100M nonprofits • Annualized from 2023 to 2024

Revenue Growth

83rd percentile

40%

Faster revenue growth than 83% of similar nonprofits.

501(c)3 • $50M-$100M nonprofits • Annualized from 2023 to 2024

Assets

Up

$36,300,859

Up $18,270,797 (+101%) from 2023

Liabilities

Up

$10,056,797

Up $7,601,467 (+310%) from 2023

Net Assets

Up

$26,244,062

Up $10,669,330 (+69%) from 2023

Revenue

Up

$45,357,832

Up $13,038,249 (+40%) from 2023

Expenses

Down

$34,847,175

Down $768,587 (-2.2%) from 2023

Net Income

Up

$10,510,657

Up $13,806,836 (+419%) from 2023

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$80M$60M$40M$20M$0Assets 2012: $0Liabilities 2012: $0Net Assets 2012: $02012Assets 2013: $0Liabilities 2013: $0Net Assets 2013: $02013Assets 2014: $2,427,881Liabilities 2014: $104,282Net Assets 2014: $2,323,5992014Assets 2015: $3,986,882Liabilities 2015: $418,916Net Assets 2015: $3,567,9662015Assets 2016: $28,327,379Liabilities 2016: $1,305,829Net Assets 2016: $27,021,5502016Assets 2017: $21,178,889Liabilities 2017: $355,762Net Assets 2017: $20,823,1272017Assets 2018: $36,378,307Liabilities 2018: $643,124Net Assets 2018: $35,735,1832018Assets 2019: $39,415,758Liabilities 2019: $1,293,509Net Assets 2019: $38,122,2492019Assets 2020: $63,932,921Liabilities 2020: $1,574,942Net Assets 2020: $62,357,9792020Assets 2021: $43,318,384Liabilities 2021: $2,935,848Net Assets 2021: $40,382,5362021Assets 2022: $23,223,313Liabilities 2022: $4,352,402Net Assets 2022: $18,870,9112022Assets 2023: $18,030,062Liabilities 2023: $2,455,330Net Assets 2023: $15,574,7322023Assets 2024: $36,300,859Liabilities 2024: $10,056,797Net Assets 2024: $26,244,0622024

Highlighted filing

2024

Assets$36,300,859
Liabilities$10,056,797
Net Assets$26,244,062

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$60M$40M$20M$0-$20M-$40MRevenue 2012: $0Expenses 2012: $0Net Income 2012: $02012Revenue 2013: $0Expenses 2013: $0Net Income 2013: $02013Revenue 2014: $3,921,452Expenses 2014: $1,597,853Net Income 2014: $2,323,5992014Revenue 2015: $4,134,715Expenses 2015: $2,890,348Net Income 2015: $1,244,3672015Revenue 2016: $29,570,714Expenses 2016: $6,029,663Net Income 2016: $23,541,0512016Revenue 2017: $3,392,000Expenses 2017: $9,494,035Net Income 2017: -$6,102,0352017Revenue 2018: $27,137,174Expenses 2018: $12,229,626Net Income 2018: $14,907,5482018Revenue 2019: $17,727,853Expenses 2019: $15,484,617Net Income 2019: $2,243,2362019Revenue 2020: $49,580,169Expenses 2020: $25,059,586Net Income 2020: $24,520,5832020Revenue 2021: $9,895,767Expenses 2021: $31,787,434Net Income 2021: -$21,891,6672021Revenue 2022: $15,474,145Expenses 2022: $34,725,121Net Income 2022: -$19,250,9762022Revenue 2023: $32,319,583Expenses 2023: $35,615,762Net Income 2023: -$3,296,1792023Revenue 2024: $45,357,832Expenses 2024: $34,847,175Net Income 2024: $10,510,6572024

Highlighted filing

2024

Revenue$45,357,832
Expenses$34,847,175
Net Income$10,510,657

Filings

Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
May 9, 2025
Return Version
2024v5.1
Gross Receipts
$67,447,142
Mission and Program Overview

Mission

By leveraging innovative technology and research, we are shaping mental health policy and systems to create a world where everyone has access to the support they need anytime, anywhere.

Free, 24/7 high-quality text-based mental health support & crisis intervention

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities-$14,357,365-
Savings and Temporary Cash Investments$9,844,444$12,846,134▲ $3,001,690
Pledges and Grants Receivable$4,328,015$4,086,664▼ $241,351
Cash and Non-Interest-Bearing Accounts$2,990,091$3,606,302▲ $616,211
Prepaid Expenses and Deferred Charges$655,957$913,179▲ $257,222
Accounts Receivable$93,381$191,125▲ $97,744
Land, Buildings, and Equipment, Net$118,073$83,729▼ $34,344
Total Assets$18,029,961$36,300,859▲ $18,270,898
Other Assets Total$0$216,361▲ $216,361
Liabilities
Deferred Revenue$803,374$8,269,055▲ $7,465,681
Accounts Payable and Accrued Expenses$1,651,956$1,787,742▲ $135,786
Total Liabilities$2,455,330$10,056,797▲ $7,601,467
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$14,442,126$25,461,420▲ $11,019,294
Net Assets With Donor Restrictions$1,132,505$782,642▼ $349,863
Total Net Assets Fund Balance$15,574,631$26,244,062▲ $10,669,431
Total Liabilities and Net Assets / Fund Balance$18,029,961$36,300,859▲ $18,270,898

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$83,729$209,480$293,209
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Dena TrujilloChief Executive OfficerFT$352,333$53,224$405,557
Matthew VanderzeeChief Technology OfficerFT$353,291$38,241$391,532
Danielle AdestChief Financial OfficerFT$307,137$37,081$344,218
Shairi Turner-davisChief Health OfficerFT$325,802$9,722$335,524
Mishka Pitter-armandChief Marketing OfficerFT$293,057$36,686$329,743
Margaret MeagherChief Impact OfficerFT$266,223$22,283$288,506
Shawn RodriguezSecretary & General CounselFT$226,193$49,819$276,012
Cesar BocanegraChief Operating Officer (until 08/2024)FT$250,572$24,959$275,531
Cesar BocanegraChief Operating Officer (until 08/20-$250,572$24,959$275,531
Christopher PearsallChief of StaffFT$208,624$15,537$224,161

Board Members and Trustees

Highest Paid Contractors

ContractorServicesLocationCompensation
Oyster Hr INCStaffing307 W TREMONT AVE SUITE 200, Charlotte, NC 28203$1,370,702
Amazon Web ServicesData Housing And Relational HostingPO BOX 81207, Seattle, WA 98108$1,120,642
Fluxon Apps LLCSoftware/technical Engineering & Managem236 WEST PORTAL AVE 848, San Fransisco, CA 94127$638,500
Solvo Solutions LLCStaffing2600 W GERONIMO PL 100, Chandler, AZ 85224$334,587
Twilio San FransicoText Codes And Data Usage375 BEALE ST STE 300, San Fransico, CA 94105$203,862
Revenue and Support

Revenue Composition

Contributions and Grants
$40,475,301
Program Service Revenue
$4,079,566
Investment Income
$802,965
Other Revenue
$0
All Other Contributions
$37,690,608
Change in Net Assets
$10,510,657

Audited Revenue Reconciliation

Revenue per Audited Statements
$45,357,832
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$158,774
Total Revenue per Audited Statements
$45,516,606
Total Revenue per Form 990
$45,357,832
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$28,789,889
Other Expenses$6,005,286
Total Fundraising Expense$2,628,353
Grants and Similar Amounts Paid$52,000
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$16,988,779$2,311,228$1,709,312$21,009,319
Other Employee Benefits$3,311,015$550,247$368,965$4,230,227
Information Technology$3,438,224$245,168$85,594$3,768,986
Payroll Taxes$1,257,371$272,868$138,487$1,668,726
Current Officers, Directors, Trustees, and Key Employees$616,316$583,632$101,390$1,301,338
Advertising$591,051$18,010$50,296$659,357
Pension Plan Contributions$461,615$69,935$48,729$580,279
Fees for Services Other$208,499$316,953$15,974$541,426
Fees for Services Accounting-$373,303-$373,303
Travel$73,279$82,445$33,019$188,743
Fees for Services Lobbying$61,635-$61,635$123,270
Occupancy$87,140$43$2$87,185
Depreciation Depletion-$68,061-$68,061
Insurance-$67,494-$67,494
Conferences and Meetings$19,210$20,571$13,553$53,334
Foreign Grants$52,000--$52,000
Office Expenses$8,481$35,010$1,397$44,888
Fees for Services Legal-$22,739-$22,739
Other Expenses-$6,500-$6,500
Total Functional Expenses$27,174,615$5,044,207$2,628,353$34,847,175

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$34,847,175
Total Expenses per Audited Statements$34,847,175
Total Expenses per Form 990$34,847,175
Expenses Not Reported on Financial Statements$0
Expenses Not Reported on Form 990$0
International Activity

International Summary

Offices
0
Employees
0
Spending
$1,915,846

International Compliance

Foreign grant records maintained
Yes
Activity in boycott countries
No
Foreign corporation ownership
No
Foreign partnership interest
No
Interest in foreign trust
No
Passive foreign investment company interest
No
Transfers to foreign corporations
No

International Activities

RegionActivityServicesOfficesEmployeesSpending
Europe (including Iceland & Greenland)Program ServicesSupport for Individuals in Mental Health Crisis00$1,363,850
South AmericaProgram ServicesSupport for Individuals in Mental Health Crisis00$266,841
North AmericaProgram ServicesSupport for Individuals in Mental Health Crisis00$220,568
Sub-saharan AfricaProgram ServicesSupport for Individuals in Mental Health Crisis00$38,570
East Asia and the PacificProgram ServicesSupport for Inidividuals in Mental Health Crisis00$26,017
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
Yes
Subject to proxy tax
No
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

The 990 will be reviewed in detail with the finance committee and then provided to the board for review before filing.

Form 990, Part VI, Section B, Line 12C

All board members are required to review the conflict of interest policy and disclose any real or potential conflict of interest in response to a conflict of interest questionnaire annually,. The completed questionnaires are reviewed by the general counsel/secretary and are presented to the governance committee. In the event of a real or potential conflict, the governance committee of the board and the general counsel/secretary shall enforce the conflict of interest policy.

Form 990, Part VI, Section B, Line 15

The svp of people and culture reviews the organization's compensation data annually during performance reviews. At a minimum every two years crisis text line works with an independent, third-party compensation consulting firm to collect the comparable market data to set appropriate salary ranges for each of the positions held by the officers and staff and shares this information with the board. In so doing, crisis text line takes into consideration the competitive labor marketplace for such positions and the comparability data in the not-for-profit sector and appropriate comparable for-profit organizations. The ceo's actual job performance is reviewed by the board. The review includes a performance evaluation and survey that gathers input from all trustees. Any recommended salary change is approved by the full board and contemporaneously documented. Crisis text line commisioned its last compensation survey as recently as july 2024.

Form 990, Part VI, Section C, Line 19

POSTED TO WEBSITE.

Filing and Contact Details

Filer

Filer Name
Crisis Text Line Inc
EIN
46-5039599
Phone
3322304008
Address
225 W 34TH ST FL 9-PMB9135, NEW YORK, NY 10122

Signing Officer

Name
Danielle Adest
Title
CFO
Phone
3322304008
Signed
2025-05-09
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Danielle Adest
Formed
2012
Legal Domicile
Ny
Voting Board Members
8
Independent Board Members
7
Employees
261
Volunteers
15,000

Preparer

Firm
Cliftonlarsonallen Llp
Address
150 S WARNER ROAD SUITE 310, KING OF PRUSSIA, PA 19406
Preparer
William a Loughery
Phone
2156433900
Supplemental Narrative

Financial Statement Notes

PART X, LINE 2:

The organization is exempt from income taxes under section 501(c)(3) of the internal revenue code (irc). Accordingly, no provision for federal, state, or local income taxes has been recorded.

Raw XML AppendixShowing 400 of 785 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Desc0CRISIS TEXT LINE PROVIDES FREE, 24/7, HIGH-QUALITY TEXT-BASED MENTAL HEALTH SUPPORT AND CRISIS INTERVENTION BY EMPOWERING A COMMUNITY OF OVER 15,000 TRAINED VOLUNTEERS AND PAID SUPERVISORS TO SUPPORT PEOPLE IN THEIR MOMENTS OF NEED. ANYONE CAN TEXT FROM ANYWHERE IN THE UNITED STATES, ANYTIME. A LIVE, TRAINED CRISIS COUNSELOR RECEIVES THE TEXT AND RESPONDS FROM A SECURE ONLINE PLATFORM. CRISIS TEXT LINE RECRUITS, TRAINS, DEVELOPS, AND RETAINS VOLUNTEERS TO APPROPRIATELY COMMUNICATE WITH AND SERVE ALL COMMUNITIES THROUGHOUT THE ENTIRE COUNTRY. SUPERVISORS SUPPORT AND OVERSEE THE VOLUNTEER CRISIS COUNSELOR AND ALL TEXTS ON THE CRISIS TEXT LINE PLATFORM IN REAL TIME.CONTINUED ON SCHEDULE O.IN 2024, PEOPLE IN CRISIS INITIATED MORE THAN 1.4 MILLION CONVERSATIONS AND EXCHANGED NEARLY 33 MILLION INDIVIDUAL MESSAGES WITH CRISIS TEXT LINE. AN ESTIMATED 64% OF TEXTERS IN 2024 DID NOT HAVE ANYONE ELSE TO REACH OUT TO.
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IRS990/Form990PartVIISectionAGrp/TitleTxt0CHIEF EXECUTIVE OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt1PRESIDENT
IRS990/Form990PartVIISectionAGrp/TitleTxt2TREASURER
IRS990/Form990PartVIISectionAGrp/TitleTxt3DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt4DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt5DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt6DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt7DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt8SECRETARY & GENERAL COUNSEL
IRS990/Form990PartVIISectionAGrp/TitleTxt9CHIEF FINANCIAL OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt10CHIEF OPERATING OFFICER (UNTIL 08/2024)
IRS990/Form990PartVIISectionAGrp/TitleTxt11CHIEF TECHNOLOGY OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt12CHIEF HEALTH OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt13CHIEF MARKETING OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt14CHIEF IMPACT OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt15CHIEF OF STAFF
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IRS990/MissionDesc0CRISIS TEXT LINE WORKS AT THE INTERSECTION OF EMPATHY AND INNOVATION. CRISIS TEXT LINE PROMOTES MENTAL WELL BEING FOR PEOPLE WHEREVER THEY ARE.
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IRS990/ProgramServiceRevenueGrp/Desc0PROGRAM SERVICE
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IRS990/ProgSrvcAccomActy2Grp/Desc0CRISIS TEXT LINE'S MISSION RELIES ON INNOVATIVE TECHNOLOGY TO SUPPORT THE 24/7 TEXTING AND CHAT MENTAL HEALTH CRISIS INTERVENTION PLATFORM. THE TECHNOLOGY TEAM IS RESPONSIBLE FOR CODING, REFINING, AND SUPPORTING THE CRISIS TEXT LINE TEXTING AND CHAT PLATFORM AS WELL AS MAINTAINING AND UPDATING A LEARNING MANAGEMENT SYSTEM AS PART OF THE PLATFORM. THE TEAM'S ROLE INCLUDES ENGINEERING, PRODUCT, DESIGN, DATA, AND ANALYTICS. CRISIS TEXT LINE CONTINUES TO DEVELOP ENHANCED ARCHITECTURE DESIGNS FOR THE PLATFORM AS WELL AS TESTING AND DEVELOPING A GENERATIVE AI CONVERSATION SIMULATOR TO IMPROVE TRAINING FOR VOLUNTEERS. CRISIS TEXT LINE TECHNOLOGY DEPARTMENT CREATES AND SUPPORTS CUSTOMIZED AND INTEGRATED PLATFORM SOLUTIONS TO SUPPORT THE NATIONAL 988 SUICIDE & CRISIS LIFELINE AS WELL AS OUR PARTNERS.
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IRS990/ProgSrvcAccomActy3Grp/Desc0CRISIS TEXT LINE HAS A DEDICATED TEAM OF RESEARCH SCIENTISTS THAT LEAD RIGOROUS MENTAL HEALTH RESEARCH SCIENCE EFFORTS TO EVIDENCE AND AMPLIFY CRISIS TEXT LINE IMPACT FOR TEXTERS, VOLUNTEERS, AND COMMUNITIES. CRISIS TEXT LINE RESEARCH AND IMPACT STUDIES AIM TO STRENGTHEN MENTAL HEALTH POLICY, PRACTICE, AND SYSTEMS IN THE BROADER FIELD NATIONALLY AND GLOBALLY. IN 2024, CRISIS TEXT LINE RELEASED SEVERAL IMPORTANT REPORTS, INCLUDING:- CRISIS TEXT LINE'S 5TH ANNUAL CRISIS TRENDS REPORT, WITH INSIGHTS ON KEY MENTAL HEALTH TRENDS IN 2023, AS WELL AS INSIGHTS ON INDIVIDUAL STATES AND DEMOGRAPHIC POPULATIONS. CONTINUED ON SCHEDULE O.- CRISIS TEXT LINE RIPPLES OF IMPACT REPORT, SUMMARIZING HOW THE CRISIS TEXT LINE VOLUNTEER EXPERIENCE HELPS ADDRESS THE MENTAL HEALTH CRISIS AND THE LONELINESS EPIDEMIC IN THE UNITED STATES.- IMPACT OF ONLINE CRISIS VOLUNTEERS REPORT, SUMMARIZING HOW THE CRISIS TEXT LINE MODEL AND EXPERIENCE OF 100,000 TEXT-BASED MENTAL HEALTH RESPONDERS IN FOUR COUNTRIES IMPACTS VOLUNTEERS, COMMUNITIES, AND THE GLOBAL MENTAL HEALTH EMERGENCY.
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IRS990/PYOtherExpensesAmt06283542
IRS990/PYOtherRevenueAmt00
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IRS990/SavingsAndTempCashInvstGrp/BOYAmt09844444
IRS990/SavingsAndTempCashInvstGrp/EOYAmt012846134
IRS990ScheduleA/Form990ScheduleAPartVIGrp/ExplanationTxt0MISCELLANEOUS - 2020 AMOUNT: $ 21,299. 2021 AMOUNT: $ 24,419. 2022 AMOUNT: $ 1,642.
IRS990ScheduleA/Form990ScheduleAPartVIGrp/FormAndLineReferenceDesc0SCHEDULE A, PART II, LINE 10, EXPLANATION OF OTHER INCOME:
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IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearMinus3YearsAmt09767891
IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearMinus4YearsAmt049107474

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