Civic Intelligence

Real Services Inc.

990 • Fiscal year 2023 • EIN 35-1157606

Jul 01, 2022 to Jun 30, 2023 • Filed on Mar 27, 2024

Organization ProfileWWW.REALSERVICES.ORG

View Organization Page

PO Box 1835South Bend, IN 46634-1835

(574) 233-8205

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

55th percentile

0.27x

Higher debt load relative to assets than 55% of similar nonprofits.

2023 filings • 501(c)3 • $25M-$50M nonprofits • Source year 2023

Liabilities / Revenue

27th percentile

0.12x

Higher debt load relative to revenue than 27% of similar nonprofits.

2023 filings • 501(c)3 • $25M-$50M nonprofits • Source year 2023

Net Margin

27th percentile

-4.2%

Higher net margin than 27% of similar nonprofits.

2023 filings • 501(c)3 • $25M-$50M nonprofits • Source year 2023

Top Officer Pay

24th percentile

$161,152

Higher top officer pay than 24% of similar nonprofits.

Top officer pay equals 0.5% of source-year revenue.

2023 filings • 501(c)3 • $25M-$50M nonprofits • Source year 2023

Asset Growth

28th percentile

0.1%

Faster asset growth than 28% of similar nonprofits.

2023 filings • 501(c)3 • $25M-$50M nonprofits • Annualized from 2022 to 2023

Revenue Growth

49th percentile

5.1%

Faster revenue growth than 49% of similar nonprofits.

2023 filings • 501(c)3 • $25M-$50M nonprofits • Annualized from 2022 to 2023

Balance Sheet
Liabilities / Assets55th percentile

Assets

Up

$14,876,938

Up $20,680 (+0.1%) from 2022

Net Assets

Down

$10,829,918

Down $1,024,011 (-8.6%) from 2022

Liabilities

Up

$4,047,020

Up $1,044,691 (+35%) from 2022

Revenue And Expenses
Liabilities / Revenue27th percentileNet Margin27th percentile

Revenue

Up

$32,837,040

Up $1,593,670 (+5.1%) from 2022

Expenses

Up

$34,221,145

Up $3,533,590 (+12%) from 2022

Net Income

Down

-$1,384,105

Down $1,939,920 (-349%) from 2022

Historical Trend

Balance Sheet Trend

Asset Growth28th percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$20M$15M$10M$5.0M$0Assets 2010: $6,716,875Liabilities 2010: $2,392,805Net Assets 2010: $4,324,0702010Assets 2012: $7,537,821Liabilities 2012: $2,004,529Net Assets 2012: $5,533,2922012Assets 2013: $8,255,405Liabilities 2013: $2,172,587Net Assets 2013: $6,082,8182013Assets 2014: $7,319,835Liabilities 2014: $1,236,964Net Assets 2014: $6,082,8712014Assets 2015: $7,754,953Liabilities 2015: $1,429,503Net Assets 2015: $6,325,4502015Assets 2016: $7,988,869Liabilities 2016: $1,564,066Net Assets 2016: $6,424,8032016Assets 2017: $8,407,569Liabilities 2017: $1,597,550Net Assets 2017: $6,810,0192017Assets 2018: $9,903,270Liabilities 2018: $1,911,056Net Assets 2018: $7,992,2142018Assets 2019: $11,209,533Liabilities 2019: $2,121,255Net Assets 2019: $9,088,2782019Assets 2020: $13,142,791Liabilities 2020: $3,131,350Net Assets 2020: $10,011,4412020Assets 2021: $16,314,628Liabilities 2021: $4,176,336Net Assets 2021: $12,138,2922021Assets 2022: $14,856,258Liabilities 2022: $3,002,329Net Assets 2022: $11,853,9292022Assets 2023: $14,876,938Liabilities 2023: $4,047,020Net Assets 2023: $10,829,9182023Assets 2024: $14,981,950Liabilities 2024: $4,520,013Net Assets 2024: $10,461,9372024Assets 2025: $12,257,785Liabilities 2025: $3,469,791Net Assets 2025: $8,787,9942025

Highlighted filing

2023

Assets$14,876,938
Liabilities$4,047,020
Net Assets$10,829,918
Open 2023 Filing

Operations Trend

Revenue Growth49th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$40M$30M$20M$10M$0-$10MExpenses 2010: $20,772,8752010Expenses 2012: $19,112,8592012Expenses 2013: $19,671,0902013Revenue 2014: $18,232,934Expenses 2014: $18,312,878Net Income 2014: -$79,9442014Revenue 2015: $18,234,215Expenses 2015: $17,948,383Net Income 2015: $285,8322015Revenue 2016: $18,766,053Expenses 2016: $18,597,318Net Income 2016: $168,7352016Revenue 2017: $16,794,449Expenses 2017: $16,448,102Net Income 2017: $346,3472017Revenue 2018: $20,445,625Expenses 2018: $19,286,691Net Income 2018: $1,158,9342018Revenue 2019: $20,205,081Expenses 2019: $19,136,312Net Income 2019: $1,068,7692019Revenue 2020: $21,488,865Expenses 2020: $20,198,119Net Income 2020: $1,290,7462020Revenue 2021: $25,491,120Expenses 2021: $23,760,732Net Income 2021: $1,730,3882021Revenue 2022: $31,243,370Expenses 2022: $30,687,555Net Income 2022: $555,8152022Revenue 2023: $32,837,040Expenses 2023: $34,221,145Net Income 2023: -$1,384,1052023Revenue 2024: $29,994,742Expenses 2024: $30,756,901Net Income 2024: -$762,1592024Revenue 2025: $21,317,307Expenses 2025: $23,243,906Net Income 2025: -$1,926,5992025

Highlighted filing

2023

Revenue$32,837,040
Expenses$34,221,145
Net Income-$1,384,105
Open 2023 Filing
Jump To
Filing Snapshot
Filing Period
Jul 1, 2022 to Jun 30, 2023
Signed
Mar 27, 2024
Return Version
2022v5.0
Gross Receipts
$33,548,409
Mission and Program Overview

Mission

Real services assists in establishing a community in which those we serve can maintain their independence to the maximum degree possible and find meaning and satisfaction throughout their lives. We offer services in 12 counties across northern indiana, including elkhart, fulton, jasper, kosciusko, lake, laporte, marshall, newton, porter, pulaski, starke, and st. Joseph.

Balance Sheet Detail
LineBeginningEndChange
Assets
Pledges and Grants Receivable$3,459,117$5,615,563▲ $2,156,446
Investments in Publicly Traded Securities$2,966,352$3,176,541▲ $210,189
Land, Buildings, and Equipment, Net$958,178$1,117,540▲ $159,362
Savings and Temporary Cash Investments$2,199,150$1,060,699▼ $1,138,451
Cash and Non-Interest-Bearing Accounts$3,617,390$1,057,577▼ $2,559,813
Prepaid Expenses and Deferred Charges$1,280$1,075▼ $205
Total Assets$14,856,258$14,876,938▲ $20,680
Other Assets Total$1,654,791$2,847,943▲ $1,193,152
Liabilities
Other Liabilities$1,364,152$1,972,446▲ $608,294
Accounts Payable and Accrued Expenses$1,115,582$1,368,229▲ $252,647
Deferred Revenue$307,447$453,971▲ $146,524
Escrow Account Liability$215,148$252,374▲ $37,226
Total Liabilities$3,002,329$4,047,020▲ $1,044,691
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$8,782,815$7,855,903▼ $926,912
Net Assets With Donor Restrictions$3,071,114$2,974,015▼ $97,099
Total Net Assets Fund Balance$11,853,929$10,829,918▼ $1,024,011
Total Liabilities and Net Assets / Fund Balance$14,856,258$14,876,938▲ $20,680

Asset Categories

AssetBook ValueDepreciationBasis
Other Land Buildings$354,244$763,366$1,117,610
Buildings$631,225$390,494$1,021,719
Equipment$132,071$481,689$613,760
Leasehold Improvements-$48,411$48,411
Other Assets Org$147,543--

Endowment Activity

PeriodBeginningContrib.Gain/LossOther UsesEnd
2022$784,885-▲ $77,378$37,431$824,832
2021$847,635-▼ $26,583$36,167$784,885
2020$756,850-▲ $124,255$33,470$847,635
2019$500,000$237,264▲ $51,653$32,067$756,850
2018$500,000-▲ $30,688$30,688$500,000
Compensation and Service Providers
Top Officer Pay24th percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Karla Ann FalesPresident/ceFT$124,367$36,785$161,152
Karla Ann FalesPresident/CEO/sect-$124,367$36,785$161,152
Kevin BoumaDirector Admin &FT$25,000$7,000$32,000

Board Members and Trustees

NameTitle
Michelle Stesiak CPAChairperson
Tim EmerickChairperson
Andre WaddellDirector
Dan WolfsonDirector
David NiezgodskiDirector
Debra JenkinsDirector
Janet HorvathDirector
John AbenethyDirector
Kathryn LyndesDirector
Mary Jane StanleyDirector
Peter MullenDirector
Steven WattsDirector
Steven a Goldberg CPADirector
Thomas EhlersDirector
Tom LeeDirector
John PendarvisAssistant Tr
Ryan BrennanImmediate Pa
Karen NevorskiTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
Creative Financial StaffingTemp Employees330 E JEFFERSON BLVD, South Bend, IN 46624$391,891
Help At Home INCIn-home Service33 S STATE ST, Chicago, IL 60602$234,925
H&h Mechanical LLCWeatherization67313 REDWOOD ROAD, North Liberty, IN 46554$165,161
Helping Hands In Home Care INCIn-home Service10202 W 400 NORTH, Michigan City, IN 46360$164,063
Elwood Staffing Services INCTemp Employees3601 EDISON ROAD SUITE H, South Bend, IN 46615$134,153
Revenue and Support

Revenue Composition

Contributions and Grants
$32,166,460
Program Service Revenue
$444,352
Investment Income
$69,132
Other Revenue
$157,096
All Other Contributions
$504,935
Change in Net Assets
$-1,384,105

Audited Revenue Reconciliation

Revenue per Audited Statements
$32,825,154
Revenue Not Reported on Financial Statements
$11,886
Revenue Not Reported on Form 990
$508,307
Total Revenue per Audited Statements
$33,333,461
Total Revenue per Form 990
$32,837,040
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Grants and Similar Amounts Paid$17,353,257
Salaries, Compensation, and Employee Benefits$12,643,645
Other Expenses$4,224,243
Total Fundraising Expense$186,291
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Grants to Domestic Individuals$16,698,801--$16,698,801
Other Salaries and Wages$8,344,577$1,156,670$75,556$9,576,803
Other Employee Benefits$1,598,375$141,673$26,741$1,766,789
Occupancy$674,225$50,377$20,304$744,906
Payroll Taxes$625,139$76,122$5,454$706,715
Grants to Domestic Orgs$654,456--$654,456
Information Technology$420,955$53,193$32,306$506,454
Pension Plan Contributions$294,520$61,011$3,782$359,313
Office Expenses$207,027$45,484$11,096$263,607
Current Officers, Directors, Trustees, and Key Employees-$234,025-$234,025
Advertising$209,523$2,511$8,160$220,194
Travel$198,328$10,763$2,300$211,391
All Other Expenses$160,941$12,657$1,302$174,900
Insurance$160,714$10,604$1,836$173,154
Fees for Services Other-$130,313$3,720$134,033
Depreciation Depletion$101,966$26,352-$128,318
Other Expenses$37,022$58,364$-19,012$76,374
Fees for Services Accounting-$51,520-$51,520
Fees for Service Investment Mgmnt Fees-$11,886-$11,886
Total Functional Expenses$31,893,779$2,141,075$186,291$34,221,145

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Audited Statements$34,357,472
Total Expenses per Form 990$34,221,145
Expenses per Audited Statements$34,209,259
Expenses Not Reported on Form 990$148,213
Expenses Not Reported on Financial Statements$11,886
International Activity

Grant and Assistance Recipients

RecipientLocationCategoryPurposeAmount
Paladin IncMichigan City, IN501c3Transportation$82,570
Council on Aging of Elkhart CountyElkhart, IN501c3Transportation$71,000
Laporte County Meals on WheelsMichigan City, IN501c3Home Delivered Meals$69,840
Kosciusko Community Senior ServicesWarsaw, IN501c3Home Delivered Meals$58,911
Indiana Legal Services IncSouth Bend, IN501c3Legal Assistance$49,135
Kosciusko Community Senior ServicesWarsaw, IN501c3Transportation$47,500
Combined Community ServicesWarsaw, IN501c3Family Development$42,000
Meals on Wheels of GoshenGoshen, IN501c3Home Delivered Meals$41,870
Habitat for Humanity - Elkhart CoGoshen, IN501c3General Support$33,000
Northern Indiana Hispanic HealthElkhart, IN501c3Health Education$33,000
Marshall County Council on AgingPlymouth, IN501c3Transportation$30,680
Marshall County Council on AgingPlymouth, IN501c3Home Delivered Meals$27,950
Guardianship - Real Services IncSouth Bend, IN501c3General Support$25,000
Meals on Wheels - Real Services IncSouth Bend, IN501c3Meals for Disabled$17,000
Compassionate Health CareRochester, IN501c3Dental Work$14,000
Marshall County Neighborhood CenterPlymouth, IN501c3Family Development$11,000
Fundraising, Events, and Gaming
Fundraising activities
Yes
Gaming activities
Yes
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Gaming Gross Income$66,850
Fundraising Gross Income$30,130
Fundraising Direct Expenses$18,282
Gaming Direct Expenses$12,096
Professional Fundraising Fees$0

Fundraising Events

EventGross ReceiptsGross RevenueDirect ExpensesNet Income
Age of Excellen$65,500$30,130$2,460$27,670
Total Events$65,500$30,130$18,282$11,848
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Accrued Employee Benefits$1,554,563
Operating Lease Liability$211,300
Accrued Deferred Compensation Plan B$206,583
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Page 6, Part VI, Line 11B

“A complete copy of form 990 and its schedules was provided to the president/ceo, director of administration and finance, and all members of the board of directors in february 2024 for their review and comments prior to their approval for filing.”

Form 990, Page 6, Part VI, Line 12C

“Persons covered by this policy will annually disclose to the chair of the board of directors, on a form provided by the agency, interests that could give rise to conflicts of interest. For each interest disclosed to the chair of the board of directors, the chair will determine whether to take no action, assure full disclosure to the board, ask the person to recuse him or herself from participation in related decisions within the agency, or ask the person to resign his/her position with the agency.”

Form 990, Page 6, Part VI, Line 15A

“The independent finance committee of real services, inc. Reviews comparable salary studies in setting compensation. This was last performed in 2023.”

Form 990, Page 6, Part VI, Line 15B

“Comparable steps are taken to determine salaries of other officers and key employees. This was last performed in 2023.”

Form 990, Page 6, Part VI, Line 19

“The organization's governing documents, conflict of interest policy, and financial statements are made available to the public upon request. Members of the public may come to our offices and review all such documents.”

Filing and Contact Details

Filer

Filer Name
Real Services Inc
EIN
35-1157606
Phone
5742338205
Address
PO BOX 1835, SOUTH BEND, IN 46634-1835

Signing Officer

Name
Karla Ann Fales
Title
President/CEO/sect
Phone
5742338205
Signed
2024-03-27
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Karla Ann Fales
Formed
1966
Legal Domicile
In
Voting Board Members
18
Independent Board Members
18
Employees
308
Volunteers
273

Preparer

Firm
Dwc Cpas LLC
Address
3454 DOUGLAS RD, SOUTH BEND, IN 46635
Preparer
Richard J Cullar CPA
Phone
5742339366
Supplemental Narrative

Additional Explanations

FORM 990 - ORGANIZATION'S MISSION

“Real services assists in establishing a community in which those we serve can maintain their independence to the maximum degree possible and find meaning and satisfaction throughout their lives. We offer services in 12 counties across northern indiana, including elkhart, fulton, jasper, kosciusko, lake, laporte, marshall, newton, porter, pulaski, starke, and st. Joseph.”

Form 990, Page 2, Part III, Line 4D

“Weatherization - (expenses 469,354, including grants of 189,288)(revenue 0) - families whose income is below 150% of the poverty level are provided with energy conservation measures to lower fuel consumption and expenses. 30 homes were made more safe and energy efficient. Nutrition - (expenses 2,710,722, including grants of 39,093)(revenue 190,443) - provides low-cost nutritious meals, with recreational activities and informational programs, in centers in st. Joseph, elkhart, laporte, marshall, and starke counties. 348,164 nutritious meals were made, delivered, and enjoyed by older adults throughout the region. Donated facilities valued at 117,835 were received but not included in the above expenses. Home and and community services - (expenses 767,191, including grants of 170,620)(revenue 65,618) - through a person-centered care plan, 4,995 medically frail persons are supported in their goal of remaining in a non- institutional setting of their choice for as long as possible. Area agency on aging - (expenses 917,525, including grants of 56,146) (revenue 0) - provides a variety of services to older adults in a five- county area. 23,000 individuals were provided with information and resources to strengthen lives through our aging & disability resources center. Foster grandparents - (expenses 147,402, including grants of 56,688) (revenue 0) - provides an opportunity for low-income persons 55+ to give supportive person-to-person service to children with special or exceptional needs. Transportation - (expenses 332,048, including grants of 632)(revenue 0) - provides escort and transportation services to older adults to necessary appointments. 9,250 trips were provided to older adults. Guardianship - (expenses 249,306, including grants of 628)(revenue 62,260) - serves the interests of older adults being abused or exploited. 78 vulnerable adults were protected. Alzheimer's and dementia services - (expenses 301,812, including grants of 8,121)(revenue 77,722) - provides education and services for families and individuals with alzheimer's disease and related disorders. Programs include disease education, caregiver support groups, helpline, quarterly newsletters, website, and family counseling. 2,835 caregivers attended monthly support groups, and 694 professionals were certified in dementia care. Home health care - (expenses 1,281,980, including grants of 1,024,511) (revenue 6,632) - provides home health care to elderly and disabled individuals so that they may live in their homes. Assisted 3,410 individuals. Guardianship - (expenses 249,306, including grants of 628) (revenue 62,260) - real services becomes legal guardian for incapacitated older adults in the region who have no other appropriate advocate to assist them.”

Form 990, Part XI, Line 9

“Change in beneficial interest in cf 15,811”

Financial Statement Notes

Schedule D, Page 2, Part IV, Line 2B

“The organization serves as legal guardian for certain older adults, holding assets on their behalf. The organization also raises funds for another local nonprofit organization for construction of an adult day care facility.”

Schedule D, Page 2, Part V, Line 4

“Income from the permanent endowment is donor-restricted for the organization's caregiver connection program.”

Schedule D, Page 3, Part X

“We recognize the tax benefit from an uncertain tax position only if it is more likely than not that the position will be sustained on examination by taxing authorities based on the technical merits of the position. The tax benefits recognized in the financial statements from such a position are measured based on the largest benefit that has a greater than 50% likelihood of being realized upon ultimate settlement. Examples of tax positions include our tax-exempt status and positions related to the potential sources of unrelated business taxable income. We have not identified any uncertain tax positions taken or expected to be taken in a tax return, and there are no unrecognized tax benefits recorded as liabilities in the accompanying financial statements. We classify interest and penalties, if any, associated with uncertain tax positions as a component of income tax expense, and there was no accrued interest or any penalties related to unrecognized tax benefits at either june 30, 2023 or 2022, or any interest or penalties expense related to unrecognized tax benefits for the years then ended. We are no longer subject to examination by the internal revenue service or the state of indiana for years prior to june 30, 2020.”

Schedule D, Page 4, Part XI, Line 2D

“Change in beneficial interest 15,811 raffle expenses 12,096 costs of special event 18,282”

Schedule D, Page 4, Part XII, Line 2D

“Raffle expenses 12,096 costs of special event 18,282”

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Document Assets

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Filings

Displayed year

2023 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$14,876,938
Liabilities
$4,047,020
Net assets
$10,829,918
Revenue
$32,837,040
Expenses
$34,221,145
Net income
-$1,384,105
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Detailed filing. Detailed filing data is available for this year.$12.3$3.47$8.79$21.3$23.2$1.93
2024Detailed filing. Detailed filing data is available for this year.$15.0$4.52$10.5$30.0$30.8$0.76
2023Detailed filing. Detailed filing data is available for this year.$14.9$4.05$10.8$32.8$34.2$1.38
2022Detailed filing. Detailed filing data is available for this year.$14.9$3.00$11.9$31.2$30.7$0.56
2021Facts available. Structured filing facts are available, but richer extracted sections are limited.$16.3$4.18$12.1$25.5$23.8$1.73
2020Detailed filing. Detailed filing data is available for this year.$13.1$3.13$10.0$21.5$20.2$1.29
2019Detailed filing. Detailed filing data is available for this year.$11.2$2.12$9.09$20.2$19.1$1.07
2018Detailed filing. Detailed filing data is available for this year.$9.90$1.91$7.99$20.4$19.3$1.16
2017Detailed filing. Detailed filing data is available for this year.$8.41$1.60$6.81$16.8$16.4$0.35
2016Detailed filing. Detailed filing data is available for this year.$7.99$1.56$6.42$18.8$18.6$0.17
2015Detailed filing. Detailed filing data is available for this year.$7.75$1.43$6.33$18.2$17.9$0.29
2014Detailed filing. Detailed filing data is available for this year.$7.32$1.24$6.08$18.2$18.3$0.08
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$8.26$2.17$6.08$19.7
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$7.54$2.00$5.53$19.1
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$6.72$2.39$4.32$20.8