Civic Intelligence

Real Services Inc

EIN 35-1157606 • 501(c)3 • South Bend, IN

Profile

Real services assists in establishing a community in which those we serve can maintain their independence to the maximum degree possible and find meaning and satisfaction throughout their lives. We offer services in 12 counties across northern indiana, including elkhart, fulton, jasper, kosciusko, lake, laporte, marshall, newton, porter, pulaski, starke, and st. Joseph.

PO Box 1835South Bend, IN 46634-1835

www.realservices.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

49th percentile

0.20x

Higher debt load relative to assets than 49% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2022

Liabilities / Revenue

24th percentile

0.10x

Higher debt load relative to revenue than 24% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2022

Net Margin

42nd percentile

1.8%

Higher net margin than 42% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2022

Top Officer Pay

Score unavailable

No value available

No filing with officer rows is available for this organization yet.

Asset Growth

9th percentile

-8.9%

Faster asset growth than 9% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Annualized from 2021 to 2022

Revenue Growth

76th percentile

23%

Faster revenue growth than 76% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Annualized from 2021 to 2022

Assets

Down

$12,257,785

Down $2,724,165 (-18%) from 2024

Liabilities

Down

$3,469,791

Down $1,050,222 (-23%) from 2024

Net Assets

Down

$8,787,994

Down $1,673,943 (-16%) from 2024

Revenue

Down

$21,317,307

Down $8,677,435 (-29%) from 2024

Expenses

Down

$23,243,906

Down $7,512,995 (-24%) from 2024

Net Income

Down

-$1,926,599

Down $1,164,440 (-153%) from 2024

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$20M$15M$10M$5.0M$0Assets 2010: $6,716,875Liabilities 2010: $2,392,805Net Assets 2010: $4,324,0702010Assets 2012: $7,537,821Liabilities 2012: $2,004,529Net Assets 2012: $5,533,2922012Assets 2013: $8,255,405Liabilities 2013: $2,172,587Net Assets 2013: $6,082,8182013Assets 2014: $7,319,835Liabilities 2014: $1,236,964Net Assets 2014: $6,082,8712014Assets 2015: $7,754,953Liabilities 2015: $1,429,503Net Assets 2015: $6,325,4502015Assets 2016: $7,988,869Liabilities 2016: $1,564,066Net Assets 2016: $6,424,8032016Assets 2017: $8,407,569Liabilities 2017: $1,597,550Net Assets 2017: $6,810,0192017Assets 2018: $9,903,270Liabilities 2018: $1,911,056Net Assets 2018: $7,992,2142018Assets 2019: $11,209,533Liabilities 2019: $2,121,255Net Assets 2019: $9,088,2782019Assets 2020: $13,142,791Liabilities 2020: $3,131,350Net Assets 2020: $10,011,4412020Assets 2021: $16,314,628Liabilities 2021: $4,176,336Net Assets 2021: $12,138,2922021Assets 2022: $14,856,258Liabilities 2022: $3,002,329Net Assets 2022: $11,853,9292022Assets 2023: $14,876,938Liabilities 2023: $4,047,020Net Assets 2023: $10,829,9182023Assets 2024: $14,981,950Liabilities 2024: $4,520,013Net Assets 2024: $10,461,9372024Assets 2025: $12,257,785Liabilities 2025: $3,469,791Net Assets 2025: $8,787,9942025

Highlighted filing

2025

Assets$12,257,785
Liabilities$3,469,791
Net Assets$8,787,994

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$40M$30M$20M$10M$0-$10MExpenses 2010: $20,772,8752010Expenses 2012: $19,112,8592012Expenses 2013: $19,671,0902013Revenue 2014: $18,232,934Expenses 2014: $18,312,878Net Income 2014: -$79,9442014Revenue 2015: $18,234,215Expenses 2015: $17,948,383Net Income 2015: $285,8322015Revenue 2016: $18,766,053Expenses 2016: $18,597,318Net Income 2016: $168,7352016Revenue 2017: $16,794,449Expenses 2017: $16,448,102Net Income 2017: $346,3472017Revenue 2018: $20,445,625Expenses 2018: $19,286,691Net Income 2018: $1,158,9342018Revenue 2019: $20,205,081Expenses 2019: $19,136,312Net Income 2019: $1,068,7692019Revenue 2020: $21,488,865Expenses 2020: $20,198,119Net Income 2020: $1,290,7462020Revenue 2021: $25,491,120Expenses 2021: $23,760,732Net Income 2021: $1,730,3882021Revenue 2022: $31,243,370Expenses 2022: $30,687,555Net Income 2022: $555,8152022Revenue 2023: $32,837,040Expenses 2023: $34,221,145Net Income 2023: -$1,384,1052023Revenue 2024: $29,994,742Expenses 2024: $30,756,901Net Income 2024: -$762,1592024Revenue 2025: $21,317,307Expenses 2025: $23,243,906Net Income 2025: -$1,926,5992025

Highlighted filing

2025

Revenue$21,317,307
Expenses$23,243,906
Net Income-$1,926,599

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Detailed filing. Detailed filing data is available for this year.$12.3$3.47$8.79$21.3$23.2$1.93
2024Detailed filing. Detailed filing data is available for this year.$15.0$4.52$10.5$30.0$30.8$0.76
2023Detailed filing. Detailed filing data is available for this year.$14.9$4.05$10.8$32.8$34.2$1.38
2022Detailed filing. Detailed filing data is available for this year.$14.9$3.00$11.9$31.2$30.7$0.56
2021Facts available. Structured filing facts are available, but richer extracted sections are limited.$16.3$4.18$12.1$25.5$23.8$1.73
2020Detailed filing. Detailed filing data is available for this year.$13.1$3.13$10.0$21.5$20.2$1.29
2019Detailed filing. Detailed filing data is available for this year.$11.2$2.12$9.09$20.2$19.1$1.07
2018Detailed filing. Detailed filing data is available for this year.$9.90$1.91$7.99$20.4$19.3$1.16
2017Detailed filing. Detailed filing data is available for this year.$8.41$1.60$6.81$16.8$16.4$0.35
2016Detailed filing. Detailed filing data is available for this year.$7.99$1.56$6.42$18.8$18.6$0.17
2015Detailed filing. Detailed filing data is available for this year.$7.75$1.43$6.33$18.2$17.9$0.29
2014Detailed filing. Detailed filing data is available for this year.$7.32$1.24$6.08$18.2$18.3$0.08
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$8.26$2.17$6.08$19.7
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$7.54$2.00$5.53$19.1
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$6.72$2.39$4.32$20.8
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jul 1, 2024 to Jun 30, 2025
Signed
Mar 20, 2025
Return Version
2024v5.0
Gross Receipts
$21,600,198
Mission and Program Overview

Mission

Believing in the dignity of all people,the objective of REAL Services is to assist in establishing a community in which those we serve can maintain their independence to the maximum degree possible and find meaning and satisfaction throughout their lives. To fulfill our mission, the progams we offer enhance the quality of life. Additional programs provide education for individuals and families through Options Counseling, Aging and Disability Resource Center, Lunch n' Learns, Chronic Disease Management, Medicare Counseling, Financial Literacy, and more.

Real services assists in establishing a community in which those we serve can maintain their independence to the maximum degree possible and find meaning and satisfaction throughout their lives. We offer services in 12 counties across northern indiana, including elkhart, fulton, jasper, kosciusko, lake, laporte, marshall, newton, porter, pulaski, starke, and st. Joseph.

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities$3,333,549$3,517,926▲ $184,377
Pledges and Grants Receivable$3,558,879$2,594,607▼ $964,272
Cash and Non-Interest-Bearing Accounts$2,726,412$1,905,020▼ $821,392
Land, Buildings, and Equipment, Net$1,053,420$982,399▼ $71,021
Savings and Temporary Cash Investments$858,511$458,065▼ $400,446
Other Notes and Loans Receivable, Net$258,333--
Prepaid Expenses and Deferred Charges$27,884$3,217▼ $24,667
Total Assets$14,981,950$12,257,785▼ $2,724,165
Other Assets Total$3,164,962$2,796,551▼ $368,411
Liabilities
Other Liabilities$2,508,881$1,980,844▼ $528,037
Accounts Payable and Accrued Expenses$1,810,656$1,169,394▼ $641,262
Deferred Revenue$109,585$250,985▲ $141,400
Escrow Account Liability$90,891$68,568▼ $22,323
Total Liabilities$4,520,013$3,469,791▼ $1,050,222
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$7,316,617$6,026,013▼ $1,290,604
Net Assets With Donor Restrictions$3,145,320$2,761,981▼ $383,339
Total Net Assets Fund Balance$10,461,937$8,787,994▼ $1,673,943
Total Liabilities and Net Assets / Fund Balance$14,981,950$12,257,785▼ $2,724,165

Asset Categories

AssetBook ValueDepreciationBasis
Other Land Buildings$323,163$842,660$1,165,823
Buildings$564,972$456,747$1,021,719
Equipment$94,264$519,496$613,760
Leasehold Improvements-$48,411$48,411
Other Assets Org$68,568--

Endowment Activity

PeriodBeginningContrib.Gain/LossOther UsesEnd
2024$879,365-▲ $86,209$37,630$927,944
2023$824,832-▲ $92,927$38,394$879,365
2022$784,885-▲ $77,378$37,431$824,832
2021$847,635-▼ $26,583$36,167$784,885
2020$756,850-▲ $124,255$33,470$847,635
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Karla J MapesPresident/ceFT$154,500$18,902$173,402
Karla J MapesPresident/CEO/sect-$154,500$18,902$173,402
Kevin BoumaDirector Admin &FT$71,722$16,661$88,383
Stephen GazdickDirector Admin &FT$50,769$10,070$60,839

Board Members and Trustees

Highest Paid Contractors

ContractorServicesLocationCompensation
Help At Home INCIn-home Service33 S STATE ST, Chicago, IL 60602$622,170
Stanz Foodservices INCFood Service1840 COMMERCE DR, South Bend, IN 46628$601,980
J2 MarketingMarketing137 N MICHIGAN ST, South Bend, IN 46601$335,632
Total In Home Services INCIn-home Service138 E US HIGHWAY 30, Schererville, IN 46375$308,550
Helping Hands In Home Care INCIn-home Service10202 W 400 NORTH, Michigan City, IN 46360$276,743
Revenue and Support

Revenue Composition

Contributions and Grants
$20,320,329
Program Service Revenue
$599,816
Investment Income
$317,360
Other Revenue
$79,802
All Other Contributions
$1,135,867
Change in Net Assets
$-1,926,599

Audited Revenue Reconciliation

Revenue per Audited Statements
$21,303,051
Revenue Not Reported on Financial Statements
$14,256
Revenue Not Reported on Form 990
$400,678
Total Revenue per Audited Statements
$21,703,729
Total Revenue per Form 990
$21,317,307
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$9,603,124
Grants and Similar Amounts Paid$9,224,860
Other Expenses$4,415,922
Total Fundraising Expense$89,097
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Grants to Domestic Individuals$8,116,554--$8,116,554
Other Salaries and Wages$6,316,868$851,712$35,996$7,204,576
Other Employee Benefits$1,099,364$137,306$7,564$1,244,234
Grants to Domestic Orgs$1,108,306--$1,108,306
Occupancy$621,510$90$22,205$643,805
Payroll Taxes$470,290$84,041$2,657$556,988
Advertising$226,529$198,499$7,461$432,489
Information Technology$169,699$186,761$1,460$357,920
Current Officers, Directors, Trustees, and Key Employees-$322,624-$322,624
All Other Expenses$293,907$13,539$995$308,441
Pension Plan Contributions$243,661$29,371$1,670$274,702
Other Expenses$160,102$11,029$64$171,195
Office Expenses$137,329$19,635$1,930$158,894
Depreciation Depletion$146,613--$146,613
Insurance$118,881$13,468$598$132,947
Travel$108,886$12,261$686$121,833
Fees for Services Accounting-$27,000-$27,000
Fees for Service Investment Mgmnt Fees-$14,256-$14,256
Fees for Services Other-$370-$370
Total Functional Expenses$20,855,007$2,299,802$89,097$23,243,906

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Audited Statements$23,379,171
Total Expenses per Form 990$23,243,906
Expenses per Audited Statements$23,229,650
Expenses Not Reported on Form 990$149,521
Expenses Not Reported on Financial Statements$14,256
International Activity

Grant and Assistance Recipients

RecipientLocationCategoryPurposeAmount
United Way of St Joseph CountySouth Bend, IN501c3General Support$403,037
Laporte County Meals on WheelsMichigan City, IN501c3Home Delivered Meals$114,036
Council on Aging of Elkhart CountyElkhart, IN501c3Transportation$106,608
Paladin IncMichigan City, IN501c3Transportation$66,437
Indiana Legal Services IncSouth Bend, IN501c3Legal Assistance$56,430
Kosciusko Community Senior ServicesWarsaw, IN501c3Transportation$47,008
Kosciusko Community Senior ServicesWarsaw, IN501c3Home Delivered Meals$47,008
Kroc CenterSouth Bend, IN501c3General Support$43,328
Combined Community ServicesWarsaw, IN501c3Family Development$38,350
Meals on Wheels of GoshenGoshen, IN501c3Home Delivered Meals$36,985
Northern Indiana Hispanic HealthElkhart, IN501c3Health Education$33,000
Elkhart Child Development CenterElkhart, IN501c3General Support$23,748
Marshall County Council on AgingPlymouth, IN501c3Transportation$20,450
Marshall County Council on AgingPlymouth, IN501c3Home Delivered Meals$20,450
Habitat for Humanity - Elkhart CoGoshen, IN501c3General Support$18,667
Meals on Wheels - Real Services IncSouth Bend, IN501c3Meals for Disabled$15,727
Compassionate Health CareRochester, IN501c3Dental Work$12,000
Marshall County Neighborhood CenterPlymouth, IN501c3Family Development$5,037
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
Yes
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Gaming Gross Income$30,650
Gaming Direct Expenses$25,400
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Accrued Employee Benefits$1,613,313
Operating Lease Liability$215,825
Accrued Deferred Compensation Plan B$151,706
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Page 6, Part VI, Line 11B

A complete copy of form 990 and its schedules was provided to the president/ceo, director of administration and finance, and all members of the board of directors in may 2026 for their review and comments prior to their approval for filing.

Form 990, Page 6, Part VI, Line 12C

Persons covered by this policy will annually disclose to the chair of the board of directors, on a form provided by the agency, interests that could give rise to conflicts of interest. For each interest disclosed to the chair of the board of directors, the chair will determine whether to take no action, assure full disclosure to the board, ask the person to recuse him or herself from participation in related decisions within the agency, or ask the person to resign his/her position with the agency.

Form 990, Page 6, Part VI, Line 15A

The independent finance committee of real services, inc. Reviews comparable salary studies in setting compensation. This was last performed in 2025.

Form 990, Page 6, Part VI, Line 15B

Comparable steps are taken to determine salaries of other officers and key employees. This was last performed in 2025.

Form 990, Page 6, Part VI, Line 19

The organization's governing documents, conflict of interest policy, and financial statements are made available to the public upon request. Members of the public may come to our offices and review all such documents.

Filing and Contact Details

Filer

Filer Name
Real Services Inc
EIN
35-1157606
Phone
5742338205
Address
PO BOX 1835, SOUTH BEND, IN 46634-1835

Signing Officer

Name
Karla J Mapes
Title
President/CEO/sect
Phone
5742338205
Signed
2025-03-20
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Karla J Mapes
Formed
1966
Legal Domicile
In
Voting Board Members
23
Independent Board Members
23
Employees
327
Volunteers
244

Preparer

Firm
Dwc Cpas LLC
Address
3454 DOUGLAS RD, SOUTH BEND, IN 46635
Preparer
Bradley J Fetherolf CPA
Phone
5742339366
Supplemental Narrative

Additional Explanations

FORM 990 - ORGANIZATION'S MISSION

Real services assists in establishing a community in which those we serve can maintain their independence to the maximum degree possible and find meaning and satisfaction throughout their lives. We offer services in 12 counties across northern indiana, including elkhart, fulton, jasper, kosciusko, lake, laporte, marshall, newton, porter, pulaski, starke, and st. Joseph.

Form 990, Page 2, Part III, Line 4D

Weatherization - (expenses 500,463, including grants of 154,939)- families whose income is below 150% of the poverty level are provided with energy conservation measures to lower fuel consumption and expenses. 23 homes were made more safe and energy efficient. Nutrition - (expenses 2,896,516, including grants of 22,510) - provides low-cost nutritious meals, with recreational activities and informational programs, in centers in st. Joseph, elkhart,laporte, marshall, and starke counties. 255,590 nutritious meals were made,delivered, and enjoyed by 4,452 older adults throughout the region. Donated facilities valued at 122,622 were received but not included in the above expenses. Home and and community services - (expenses 915,111, including grants of 305,297) - served 28,752 individuals through community action programs focused on housing stability, financial empowerment, and basic needs. Services included utility assistance to 26,476 individuals, rental assistance to 1,487 individuals, housing stability case management to 252 individuals, participation by 23 individuals in the ida matched savings program, 68 individuals served through the family development program, and 85 individuals participating in financial literacy education. Area agency on aging - (expenses 1,063,318) - provides a variety of services to older adults in a five-county area. Served 13,268 individuals through aging network coordination, information and options counseling, and protective services. This included 8,230 individuals who received information and assistance through the aging and disability resource center and 43 individuals protected through the adult guardianship program. Foster grandparents - (expenses 222,424) - provides an opportunity for low-income persons 55+ to give supportive person-to-person service to children with special or exceptional needs. Engaged 30 foster grandparents who provided mentoring and support to 119 children in schools, head start programs, and daycare settings, contributing 19,369 hours of service during the program year. Transportation - (expenses 400,517) - provides escort and transportation services to older adults to necessary appointments. Provided transportation services to 285 older adults, delivering an average of 630 trips per month to medical appointments, grocery stores, and other essential destinations. Guardianship - (expenses 258,427) - serves the interests of older adults being abused or exploited. Served as court-appointed guardian for 43 incapacitated adults, providing oversight and advocacy to ensure safety, housing stability, healthcare access, and protection of individual rights. Alzheimer's and dementia services - (expenses 414,720) - provides education and services for families and individuals with alzheimer's disease and related disorders. Provided education, support, and direct assistance to 8,554 individuals across the region, including 1,475 caregivers who accessed consultations, helpline support, and family sessions; 1,147 caregivers who participated in support groups; and 5,932 community members reached through outreach and dementia education programs. Home health care - (expenses 2,737,029) - provides home health care to elderly and disabled individuals so that they may live in their homes. Provided 43,018 units of service.

Form 990, Part XI, Line 9

Change in beneficial interest in cf 48,239

Financial Statement Notes

Schedule D, Page 2, Part IV, Line 2B

The organization serves as legal guardian for certain older adults, holding assets on their behalf.

Schedule D, Page 2, Part V, Line 4

Income from the permanent endowment is donor-restricted for the organization's caregiver connection program.

Schedule D, Page 3, Part X

We recognize the tax benefit from an uncertain tax position only if it is more likely than not that the position will be sustained on examination by taxing authorities based on the technical merits of the position. The tax benefits recognized in the financial statements from such a position are measured based on the largest benefit that has a greater than 50% likelihood of being realized upon ultimate settlement. Examples of tax positions include our tax-exempt status and positions related to the potential sources of unrelated business taxable income. We have not identified any uncertain tax positions taken or expected to be taken in a tax return, and there are no unrecognized tax benefits recorded as liabilities in the accompanying financial statements. We classify interest and penalties, if any, associated with uncertain tax positions as a component of income tax expense, and there was no accrued interest or any penalties related to unrecognized tax benefits at either june 30, 2025 or 2024, or any interest or penalties expense related to unrecognized tax benefits for the years then ended. We are no longer subject to examination by the internal revenue service or the state of indiana for years prior to june 30, 2022.

Schedule D, Page 4, Part XI, Line 2D

Change in beneficial interest 48,239 raffle expenses 25,400

Schedule D, Page 4, Part XII, Line 2D

Raffle expenses 25,400 expenses paid on behalf of foundation 1,499

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