Civic Intelligence

Customer Experience Professionals

990 • Fiscal year 2014 • EIN 27-4826627

Jan 01, 2014 to Dec 31, 2014 • Filed on Jul 21, 2015

Organization Profilewww.cxpa.org
401 Edgewater PlaceWakefield, MA 01880

(781) 246-0050

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

84th percentile

0.54x

Higher debt load relative to assets than 84% of similar nonprofits.

2014 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2014

Liabilities / Revenue

75th percentile

0.42x

Higher debt load relative to revenue than 75% of similar nonprofits.

2014 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2014

Net Margin

74th percentile

10%

Higher net margin than 74% of similar nonprofits.

2014 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2014

Top Officer Pay

30th percentile

$84,967

Higher top officer pay than 30% of similar nonprofits.

Top officer pay equals 7.7% of source-year revenue.

2014 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2014

Asset Growth

92nd percentile

35%

Faster asset growth than 92% of similar nonprofits.

2014 filings • 501(c)6 • $1M-$5M nonprofits • Annualized from 2013 to 2014

Revenue Growth

86th percentile

21%

Faster revenue growth than 86% of similar nonprofits.

2014 filings • 501(c)6 • $1M-$5M nonprofits • Annualized from 2013 to 2014

Balance Sheet
Liabilities / Assets84th percentile

Assets

Up

$864,014

Up $222,374 (+35%) from 2013

Net Assets

Up

$393,913

Up $112,261 (+40%) from 2013

Liabilities

Up

$470,101

Up $110,113 (+31%) from 2013

Revenue And Expenses
Liabilities / Revenue75th percentileNet Margin74th percentile

Revenue

Up

$1,106,858

Up $192,957 (+21%) from 2013

Expenses

Up

$994,597

Up $205,411 (+26%) from 2013

Net Income

Down

$112,261

Down $12,454 (-10.0%) from 2013

Historical Trend

Balance Sheet Trend

Asset Growth92nd percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$2.0M$1.5M$1.0M$500K$0Assets 2013: $641,640Liabilities 2013: $359,988Net Assets 2013: $281,6522013Assets 2014: $864,014Liabilities 2014: $470,101Net Assets 2014: $393,9132014Assets 2015: $877,121Liabilities 2015: $620,105Net Assets 2015: $257,0162015Assets 2020: $1,538,777Liabilities 2020: $643,658Net Assets 2020: $895,1192020Assets 2021: $1,805,378Liabilities 2021: $429,745Net Assets 2021: $1,375,6332021Assets 2022: $1,717,064Liabilities 2022: $424,536Net Assets 2022: $1,292,5282022Assets 2023: $1,972,742Liabilities 2023: $586,014Net Assets 2023: $1,386,7282023Assets 2024: $1,802,810Liabilities 2024: $388,849Net Assets 2024: $1,413,9612024

Highlighted filing

2014

Assets$864,014
Liabilities$470,101
Net Assets$393,913
Open 2014 Filing

Operations Trend

Revenue Growth86th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$2.0M$1.5M$1.0M$500K$0-$500KRevenue 2013: $913,901Expenses 2013: $789,186Net Income 2013: $124,7152013Revenue 2014: $1,106,858Expenses 2014: $994,597Net Income 2014: $112,2612014Revenue 2015: $1,133,597Expenses 2015: $1,270,494Net Income 2015: -$136,8972015Revenue 2020: $1,309,672Expenses 2020: $1,151,933Net Income 2020: $157,7392020Revenue 2021: $1,511,900Expenses 2021: $1,317,953Net Income 2021: $193,9472021Revenue 2022: $1,259,707Expenses 2022: $1,214,862Net Income 2022: $44,8452022Revenue 2023: $1,387,932Expenses 2023: $1,355,461Net Income 2023: $32,4712023Revenue 2024: $1,538,409Expenses 2024: $1,548,668Net Income 2024: -$10,2592024

Highlighted filing

2014

Revenue$1,106,858
Expenses$994,597
Net Income$112,261
Open 2014 Filing
Jump To
Filing Snapshot
Filing Period
Jan 1, 2014 to Dec 31, 2014
Signed
Jul 21, 2015
Return Version
2014v5.0
Gross Receipts
$1,106,858
Mission and Program Overview

Mission

The Customer Experience Professionals Association, Inc. (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices.

Balance Sheet Detail
LineBeginningEndChange
Assets
Savings and Temporary Cash Investments$559,100$562,110▲ $3,010
Accounts Receivable$42,005$139,899▲ $97,894
Cash and Non-Interest-Bearing Accounts$29,725$129,128▲ $99,403
Prepaid Expenses and Deferred Charges$3,610$25,677▲ $22,067
Other Notes and Loans Receivable, Net-$0-
Pledges and Grants Receivable-$0-
Receivable From Disqualified Prsn-$0-
Receivables From Officers Etc-$0-
Investments Other Securities-$0-
Investments Program Related-$0-
Investments in Publicly Traded Securities-$0-
Land, Buildings, and Equipment, Net-$0-
Intangible Assets-$0-
Inventories for Sale or Use-$0-
Total Assets$641,640$864,014▲ $222,374
Other Assets Total$7,200$7,200→ $0
Liabilities
Deferred Revenue$314,386$406,785▲ $92,399
Accounts Payable and Accrued Expenses$45,602$63,316▲ $17,714
Total Liabilities$359,988$470,101▲ $110,113
Net Assets / Fund Balance
Unrestricted Net Assets$281,652$393,913▲ $112,261
Total Net Assets Fund Balance$281,652$393,913▲ $112,261
Total Liabilities and Net Assets / Fund Balance$641,640$864,014▲ $222,374
Compensation and Service Providers
Top Officer Pay30th percentile

Employees

NameTitleFull / Part TimeBaseTotal
Lesley LeykinsCommunity ManagerFT$84,967$84,967

Board Members and Trustees

NameTitle
Bruce TemkinChairman
Karyn FurstmanVice Chairman
Parrish ArturiVice Chairman
Brian AndrewsDirector
David ShapiroDirector
Desirree Madison-BiggsDirector
Donna PeoplesDirector
James BamposDirector
Jeanne BlissDirector
Karl ShariczDirector
Lara LeeDirector
Lonnie MayneDirector
Roberta O'KeithDirector
Sara TerryDirector
Dan DonovanTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
Virtual IncManagement Services401 Edgewater Place 600, Wakefield, MA 01880$514,882
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$1,103,848
Investment Income
$3,010
Other Revenue
$0
Change in Net Assets
$112,261
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$886,067
Salaries, Compensation, and Employee Benefits$108,530
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Conferences and Meetings---$216,244
Other Salaries and Wages---$108,530
Advertising---$94,787
Fees for Services Management---$74,023
All Other Expenses---$69,714
Other Expenses---$40,957
Travel---$13,621
Fees for Services Accounting---$11,463
Office Expenses---$4,432
Fees for Services Legal---$3,653
Insurance---$1,023
Total Functional Expenses$0$0$0$994,597
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Loans and Receivables

Line ItemBeginningEndChange
Receivables from Disqualified Persons-$0-
Receivables from Officers, Directors, Trustees, and Key Employees-$0-
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Backup withholding compliance
Yes
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
No
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
Yes

Governance Explanations

Form 990, Part VI, Line 3: Description of Delegated Duties to Management Company

“The Organization delegates its administrative and financial duties to Virtual, Inc., a managment company.”

Form 990, Part VI, Line 6: Explanation of Classes of Members or Shareholder

“The Organization has two levels of membership, Individual and Corporate. All members are entitled to the following benefits: Permission to display the Association logo on premises, free or discounted access to tools, programs, seminars, etc., access to the Assocation Career Center listings, participation in research projects and benchmark studies and receiving by electronic transmission the publications of the Association.”

Form 990, Part VI, Line 11B: Form 990 Review Process

“The Form 990 will be submitted to the Chairman for review prior to being submitted.”

Form 990, Part VI, Line 12C: Explanation of Monitoring and Enforcement of Conflicts

“The Management company and the Board of Directors annually disclose any potential conflicts of interest and take action as necessary.”

Form 990, Part VI, Line 19: Other Organization Documents Publicly Available

“Upon request.”

Filing and Contact Details

Filer

Filer Name
Customer Experience Professionals
EIN
27-4826627
Phone
7812460050
Address
401 Edgewater Place, Wakefield, MA 01880

Signing Officer

Name
Bruce Temkin
Title
Chairman
Signed
2015-07-21
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Bruce Temkin
Formed
2011
Legal Domicile
De
Voting Board Members
15
Independent Board Members
15
Employees
0

Preparer

Firm
Ruane & Company LLP
Address
22 Mill Street Suite 108, Arlington, MA 02476
Preparer
Thomas M Ruane CPA
Phone
7816430090
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IRS990/InvestmentsOtherSecuritiesGrp/EOYAmt00
IRS990/InvestmentsProgramRelatedGrp/EOYAmt00
IRS990/InvestmentsPubTradedSecGrp/EOYAmt00
IRS990/InvestTaxExemptBondsInd0false
IRS990/IRPDocumentCnt05
IRS990/IRPDocumentW2GCnt00
IRS990/LandBldgEquipBasisNetGrp/EOYAmt00
IRS990/LegalDomicileStateCd0DE
IRS990/LicensedMoreThanOneStateInd0false
IRS990/LoanOutstandingInd0false
IRS990/LobbyingActivitiesInd0false
IRS990/LocalChaptersInd0false
IRS990/MaterialDiversionOrMisuseInd0false
IRS990/MembersOrStockholdersInd0true
IRS990/MethodOfAccountingAccrualInd0X
IRS990/MinutesOfCommitteesInd0false
IRS990/MinutesOfGoverningBodyInd0true
IRS990/MissionDesc0The Customer Experience Professionals Association, Inc. (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices.
IRS990/MoreThan5000KToIndividualsInd0false
IRS990/MoreThan5000KToOrgInd0false
IRS990/NetAssetsOrFundBalancesBOYAmt0281652
IRS990/NetAssetsOrFundBalancesEOYAmt0393913
IRS990/NetGainOrLossInvestmentsGrp/TotalRevenueColumnAmt00
IRS990/NetIncmFromFundraisingEvtGrp/TotalRevenueColumnAmt00
IRS990/NetIncomeFromGamingGrp/TotalRevenueColumnAmt00
IRS990/NetIncomeOrLossGrp/TotalRevenueColumnAmt00
IRS990/NetRentalIncomeOrLossGrp/TotalRevenueColumnAmt00
IRS990/NoListedPersonsCompensatedInd0X
IRS990/NondeductibleContributionsInd0false
IRS990/OccupancyGrp/TotalAmt00
IRS990/OfficeExpensesGrp/TotalAmt04432
IRS990/OfficerMailingAddressInd0false
IRS990/OnBehalfOfIssuerInd0false
IRS990/OperateHospitalInd0false
IRS990/Organization501cInd0X
IRS990/OrganizationFollowsSFAS117Ind0X
IRS990/OrgFiledInLieuOfForm1041Ind0false
IRS990/OtherAssetsTotalGrp/BOYAmt07200
IRS990/OtherAssetsTotalGrp/EOYAmt07200
IRS990/OtherEmployeeBenefitsGrp/TotalAmt00
IRS990/OtherExpensesGrp/Desc0Membership Operations
IRS990/OtherExpensesGrp/Desc1Certification Program
IRS990/OtherExpensesGrp/Desc2Website
IRS990/OtherExpensesGrp/Desc3Bad Debt
IRS990/OtherExpensesGrp/TotalAmt0254796
IRS990/OtherExpensesGrp/TotalAmt153175
IRS990/OtherExpensesGrp/TotalAmt248179
IRS990/OtherExpensesGrp/TotalAmt340957
IRS990/OtherRevenueTotalAmt00
IRS990/OtherSalariesAndWagesGrp/TotalAmt0108530
IRS990/OthNotesLoansReceivableNetGrp/EOYAmt00
IRS990/PartialLiquidationInd0false
IRS990/PaymentsToAffiliatesGrp/TotalAmt00
IRS990/PayrollTaxesGrp/TotalAmt00
IRS990/PensionPlanContributionsGrp/TotalAmt00
IRS990/PledgesAndGrantsReceivableGrp/EOYAmt00
IRS990/PoliticalCampaignActyInd0false
IRS990/PrepaidExpensesDefrdChargesGrp/BOYAmt03610
IRS990/PrepaidExpensesDefrdChargesGrp/EOYAmt025677
IRS990/PrincipalOfficerNm0Bruce Temkin
IRS990/ProfessionalFundraisingInd0false
IRS990/ProgramServiceRevenueGrp/Desc0Meeting Income
IRS990/ProgramServiceRevenueGrp/Desc1Membership Dues & Assessments
IRS990/ProgramServiceRevenueGrp/Desc2Other Program Revenue
IRS990/ProgramServiceRevenueGrp/Desc3Sponsorship Income
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt0267489
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt1522579
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt2150863
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt3162917
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt0267489
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt1522579
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt2150863
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt3162917
IRS990/ProhibitedTaxShelterTransInd0false
IRS990/PYExcessBenefitTransInd0false
IRS990/PYInvestmentIncomeAmt02992
IRS990/PymtTravelEntrtnmntPubOfclGrp/TotalAmt00
IRS990/PYOtherExpensesAmt0710086
IRS990/PYProgramServiceRevenueAmt0910909
IRS990/PYRevenuesLessExpensesAmt0124715
IRS990/PYSalariesCompEmpBnftPaidAmt079100
IRS990/PYTotalExpensesAmt0789186
IRS990/PYTotalRevenueAmt0913901
IRS990/RcvblFromDisqualifiedPrsnGrp/EOYAmt00
IRS990/ReceivablesFromOfficersEtcGrp/EOYAmt00
IRS990/ReconcilationRevenueExpnssAmt0112261
IRS990/RegularMonitoringEnfrcInd0true
IRS990/RelatedEntityInd0false
IRS990/RelatedOrganizationCtrlEntInd0false
IRS990/ReportInvestmentsOtherSecInd0false
IRS990/ReportLandBuildingEquipmentInd0false
IRS990/ReportOtherAssetsInd0false
IRS990/ReportOtherLiabilitiesInd0false
IRS990/ReportProgramRelatedInvstInd0false
IRS990/RoyaltiesGrp/TotalAmt00
IRS990/RoyaltiesRevenueGrp/TotalRevenueColumnAmt00
IRS990/SavingsAndTempCashInvstGrp/BOYAmt0559100
IRS990/SavingsAndTempCashInvstGrp/EOYAmt0562110
IRS990/ScheduleBRequiredInd0false
IRS990/ScheduleJRequiredInd0false
IRS990/ScheduleORequiredInd0true
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0The Organization delegates its administrative and financial duties to Virtual, Inc., a managment company.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1The Organization has two levels of membership, Individual and Corporate. All members are entitled to the following benefits: Permission to display the Association logo on premises, free or discounted access to tools, programs, seminars, etc., access to the Assocation Career Center listings, participation in research projects and benchmark studies and receiving by electronic transmission the publications of the Association.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2The Form 990 will be submitted to the Chairman for review prior to being submitted.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3The Management company and the Board of Directors annually disclose any potential conflicts of interest and take action as necessary.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt4Upon request.
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0Form 990, Part VI, Line 3: Description of Delegated Duties to Management Company
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1Form 990, Part VI, Line 6: Explanation of Classes of Members or Shareholder
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2Form 990, Part VI, Line 11b: Form 990 Review Process
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc3Form 990, Part VI, Line 12c: Explanation of Monitoring and Enforcement of Conflicts
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc4Form 990, Part VI, Line 19: Other Organization Documents Publicly Available
IRS990/SchoolOperatingInd0false
IRS990/SignificantChangeInd0false
IRS990/SignificantNewProgramSrvcInd0false
IRS990/SubjectToProxyTaxInd0false
IRS990/TaxableDistributionsInd0false
IRS990/TaxablePartyNotificationInd0false
IRS990/TaxExemptBondsInd0false
IRS990/TempOrPermanentEndowmentsInd0false
IRS990/TerminateOperationsInd0false
IRS990/TotalAssetsBOYAmt0641640
IRS990/TotalAssetsEOYAmt0864014
IRS990/TotalAssetsGrp/BOYAmt0641640
IRS990/TotalAssetsGrp/EOYAmt0864014
IRS990/TotalCompGreaterThan150KInd0false
IRS990/TotalContributionsAmt00
IRS990/TotalEmployeeCnt00
IRS990/TotalFunctionalExpensesGrp/FundraisingAmt00
IRS990/TotalFunctionalExpensesGrp/ManagementAndGeneralAmt00
IRS990/TotalFunctionalExpensesGrp/ProgramServicesAmt00
IRS990/TotalFunctionalExpensesGrp/TotalAmt0994597
IRS990/TotalGrossUBIAmt00
IRS990/TotalLiabilitiesBOYAmt0359988
IRS990/TotalLiabilitiesEOYAmt0470101
IRS990/TotalLiabilitiesGrp/BOYAmt0359988
IRS990/TotalLiabilitiesGrp/EOYAmt0470101
IRS990/TotalNetAssetsFundBalanceGrp/BOYAmt0281652
IRS990/TotalNetAssetsFundBalanceGrp/EOYAmt0393913
IRS990/TotalProgramServiceRevenueAmt01103848
IRS990/TotalReportableCompFromOrgAmt084967
IRS990/TotalRevenueGrp/ExclusionAmt03010
IRS990/TotalRevenueGrp/RelatedOrExemptFuncIncomeAmt01103848
IRS990/TotalRevenueGrp/TotalRevenueColumnAmt01106858
IRS990/TotLiabNetAssetsFundBalanceGrp/BOYAmt0641640
IRS990/TotLiabNetAssetsFundBalanceGrp/EOYAmt0864014
IRS990/TransactionWithControlEntInd0false
IRS990/TravelGrp/TotalAmt013621
IRS990/TrnsfrExmptNonChrtblRltdOrgInd0false
IRS990/TypeOfOrganizationCorpInd0X

Document Assets

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Filings

Displayed year

2014 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$864,014
Liabilities
$470,101
Net assets
$393,913
Revenue
$1,106,858
Expenses
$994,597
Net income
$112,261
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.80$0.39$1.41$1.54$1.55$0.01
2023Detailed filing. Detailed filing data is available for this year.$1.97$0.59$1.39$1.39$1.36$0.03
2022Detailed filing. Detailed filing data is available for this year.$1.72$0.42$1.29$1.26$1.21$0.04
2021Detailed filing. Detailed filing data is available for this year.$1.81$0.43$1.38$1.51$1.32$0.19
2020Detailed filing. Detailed filing data is available for this year.$1.54$0.64$0.90$1.31$1.15$0.16
2015Detailed filing. Detailed filing data is available for this year.$0.88$0.62$0.26$1.13$1.27$0.14
2014Detailed filing. Detailed filing data is available for this year.$0.86$0.47$0.39$1.11$0.99$0.11
2013Detailed filing. Detailed filing data is available for this year.$0.64$0.36$0.28$0.91$0.79$0.12
Peer Organizations

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