Customer Experience Professionals

“The Organization delegates its administrative and financial duties to IntrinXec Management, Inc., an association managment company.”

“ARTICLE III BOARD OF DIRECTORS 1.Board of Directors. The governing body is the Board of Directors, which has authority and is responsible for governance of CXPA. The Board establishes policy and monitors implementation of policy by CXPAs staff under the direction of the CEO. 2.Composition of the Board. The Board of Directors consists of up to 18 voting members, at least four of whom currently (or at the time of appointment) reside outside the United States: (a)the Chair of the Board, the Vice Chair, the Treasurer, and the Immediate Past Chair (b)up to eight elected CX Professional Members who serve as Directors-at-Large (c)up to three elected Customer Experience Product or Service Provider Members who serve as Directors-at-Large (d)up to two additional Directors-at-Large appointed by the Chair (subject to confirmation by the Board) to support particular initiatives (e)the Chair of the CCXP Advisory Committee (as an ex-officio Director) The CEO of CXPA shall support the Board of Directors including attending Board of Director meetings. No organization (including subsidiary and related companies as determined at the sole discretion of the Executive Committee) may be represented on the Board of Directors by more than one Director. 3.Director Terms. Terms coincide with the calendar year. (a)Elected Directors-at-Large serve staggered three-year terms. No Director-at-Large may be elected to serve more than one consecutive term. However, a Director may remain on the Board subsequent to serving one or more terms for as long as the Director is also serving as an Officer. (b)Appointed Directors-at-Large (appointed by the Chair as provided in Article III, clause 2) serve a one-year term. An appointed Director-at-Large may subsequently be elected to serve as an elected Director-at-Large or Officer (pursuant to Article IV, clause 6). 4.Director at Large Nominations. An open call for qualified self-nominations for Board service is to be made annually. Notice of the call for nominations is to be widely distributed to Regular Members, and a period of not less than 10 business days is to be provided for self-nomination applications to be submitted. 5.Determination of Nominations Slate. The Nominating Committee shall review all nominations received and propose a slate of nominees. The nominations slate shall include (a)one candidate for Treasurer (as provided by the Board of Directors) (b)a number of candidates corresponding to the number of Director-at-Large vacancies as determined by the Vice Chair in consultation with the CEO, always consistent with these Bylaws 6.Voting on the Proposed Slate. The approved slate, identifying the Treasurer and Director-at-Large nominees, shall be submitted for voting approval by all Regular Members by electronic means. The voting period shall be widely publicized and shall provide a minimum of 10 business days for votes to be cast. A majority of votes cast by Regular Members in good standing shall determine the outcome.”

“The Form 990 will be submitted to the Treasurer for review prior to being submitted.”

“The Management company and the Board of Directors annually disclose any potentialconflicts of interest and take action as necessary.”

“No employees. Board reviews contract of management company on a periodic basis to determine that services are provided at fair value.”

“No employees. Board reviews contract of management company on a periodic basis to determine that services are provided at fair value.”

“Upon request.”