Civic Intelligence

Customer Experience Professionals

990 • Fiscal year 2015 • EIN 27-4826627

Jan 01, 2015 to Dec 31, 2015 • Filed on Nov 09, 2016

Organization Profilewww.cxpa.org
401 Edgewater PlaceWakefield, MA 01880

(781) 246-0050

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

91st percentile

0.71x

Higher debt load relative to assets than 91% of similar nonprofits.

2015 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2015

Liabilities / Revenue

83rd percentile

0.55x

Higher debt load relative to revenue than 83% of similar nonprofits.

2015 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2015

Net Margin

9th percentile

-12%

Higher net margin than 9% of similar nonprofits.

2015 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2015

Top Officer Pay

Score unavailable

No value available

This filing does not contain officer compensation rows.

Source year 2015

Asset Growth

47th percentile

1.5%

Faster asset growth than 47% of similar nonprofits.

2015 filings • 501(c)6 • $1M-$5M nonprofits • Annualized from 2014 to 2015

Revenue Growth

46th percentile

2.4%

Faster revenue growth than 46% of similar nonprofits.

2015 filings • 501(c)6 • $1M-$5M nonprofits • Annualized from 2014 to 2015

Balance Sheet
Liabilities / Assets91st percentile

Assets

Up

$877,121

Up $13,107 (+1.5%) from 2014

Net Assets

Down

$257,016

Down $136,897 (-35%) from 2014

Liabilities

Up

$620,105

Up $150,004 (+32%) from 2014

Revenue And Expenses
Liabilities / Revenue83rd percentileNet Margin9th percentile

Revenue

Up

$1,133,597

Up $26,739 (+2.4%) from 2014

Expenses

Up

$1,270,494

Up $275,897 (+28%) from 2014

Net Income

Down

-$136,897

Down $249,158 (-222%) from 2014

Historical Trend

Balance Sheet Trend

Asset Growth47th percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$2.0M$1.5M$1.0M$500K$0Assets 2013: $641,640Liabilities 2013: $359,988Net Assets 2013: $281,6522013Assets 2014: $864,014Liabilities 2014: $470,101Net Assets 2014: $393,9132014Assets 2015: $877,121Liabilities 2015: $620,105Net Assets 2015: $257,0162015Assets 2020: $1,538,777Liabilities 2020: $643,658Net Assets 2020: $895,1192020Assets 2021: $1,805,378Liabilities 2021: $429,745Net Assets 2021: $1,375,6332021Assets 2022: $1,717,064Liabilities 2022: $424,536Net Assets 2022: $1,292,5282022Assets 2023: $1,972,742Liabilities 2023: $586,014Net Assets 2023: $1,386,7282023Assets 2024: $1,802,810Liabilities 2024: $388,849Net Assets 2024: $1,413,9612024

Highlighted filing

2015

Assets$877,121
Liabilities$620,105
Net Assets$257,016
Open 2015 Filing

Operations Trend

Revenue Growth46th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$2.0M$1.5M$1.0M$500K$0-$500KRevenue 2013: $913,901Expenses 2013: $789,186Net Income 2013: $124,7152013Revenue 2014: $1,106,858Expenses 2014: $994,597Net Income 2014: $112,2612014Revenue 2015: $1,133,597Expenses 2015: $1,270,494Net Income 2015: -$136,8972015Revenue 2020: $1,309,672Expenses 2020: $1,151,933Net Income 2020: $157,7392020Revenue 2021: $1,511,900Expenses 2021: $1,317,953Net Income 2021: $193,9472021Revenue 2022: $1,259,707Expenses 2022: $1,214,862Net Income 2022: $44,8452022Revenue 2023: $1,387,932Expenses 2023: $1,355,461Net Income 2023: $32,4712023Revenue 2024: $1,538,409Expenses 2024: $1,548,668Net Income 2024: -$10,2592024

Highlighted filing

2015

Revenue$1,133,597
Expenses$1,270,494
Net Income-$136,897
Open 2015 Filing
Jump To
Filing Snapshot
Filing Period
Jan 1, 2015 to Dec 31, 2015
Signed
Nov 9, 2016
Return Version
2015v2.0
Gross Receipts
$1,133,597
Mission and Program Overview

Mission

The Customer Experience Professionals Association, Inc. (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices.

Balance Sheet Detail
LineBeginningEndChange
Assets
Savings and Temporary Cash Investments$562,110$564,927▲ $2,817
Accounts Receivable$139,899$183,740▲ $43,841
Cash and Non-Interest-Bearing Accounts$129,128$64,541▼ $64,587
Prepaid Expenses and Deferred Charges$25,677$51,439▲ $25,762
Other Notes and Loans Receivable, Net-$0-
Pledges and Grants Receivable-$0-
Receivable From Disqualified Prsn-$0-
Receivables From Officers Etc-$0-
Investments Other Securities-$0-
Investments Program Related-$0-
Investments in Publicly Traded Securities-$0-
Land, Buildings, and Equipment, Net-$0-
Intangible Assets-$0-
Inventories for Sale or Use-$0-
Total Assets$864,014$877,121▲ $13,107
Other Assets Total$7,200$12,474▲ $5,274
Liabilities
Deferred Revenue$406,785$538,887▲ $132,102
Accounts Payable and Accrued Expenses$63,316$81,218▲ $17,902
Total Liabilities$470,101$620,105▲ $150,004
Net Assets / Fund Balance
Unrestricted Net Assets$393,913$257,016▼ $136,897
Total Net Assets Fund Balance$393,913$257,016▼ $136,897
Total Liabilities and Net Assets / Fund Balance$864,014$877,121▲ $13,107
Compensation and Service Providers
Top Officer PayScore unavailable

Board Members and Trustees

NameTitle
Karyn FurstmanChairperson
Bruce TemkinEmeritus Chair
Desirree Madison-BiggsVice Chair
Parrish ArturiVice Chairman
Annette FranzDirector
Bob AzmanDirector
Carlos PimentaDirector
Diane MagersDirector
Donna PeeplesDirector
Karl ShariczDirector
Lara LeeDirector
Lonnie MayneDirector
Lorraine SchumacherDirector
Roberta O'KeithDirector
Sara TerryDirector
Jeanne BlissEmeritus Director
Dan DonovanTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
Virtual IncManagement Services401 Edgewater Place 600, Wakefield, MA 01880$566,562
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$1,130,780
Investment Income
$2,817
Other Revenue
$0
Change in Net Assets
$-136,897
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$1,134,061
Salaries, Compensation, and Employee Benefits$136,433
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Conferences and Meetings---$408,616
Other Salaries and Wages---$136,433
Fees for Services Management---$114,199
All Other Expenses---$72,174
Other Expenses---$43,979
Advertising---$27,701
Travel---$11,901
Office Expenses---$6,161
Fees for Services Accounting---$1,325
Insurance---$1,107
Fees for Services Legal---$406
Total Functional Expenses$0$0$0$1,270,494
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Loans and Receivables

Line ItemBeginningEndChange
Receivables from Disqualified Persons-$0-
Receivables from Officers, Directors, Trustees, and Key Employees-$0-
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Backup withholding compliance
Yes
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
No
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
Yes

Governance Explanations

Form 990, Part VI, Line 3: Description of Delegated Duties to Management Company

“The Organization delegates its administrative and financial duties to Virtual, Inc., a managment company.”

Form 990, Part VI, Line 6: Explanation of Classes of Members or Shareholder

“The Organization has two levels of membership, Individual and Corporate. All members are entitled to the following benefits: Permission to display the Association logo on premises, free or discounted access to tools, programs, seminars, etc., access to the Assocation Career Center listings, participation in research projects and benchmark studies and receiving by electronic transmission the publications of the Association.”

Form 990, Part VI, Line 11B: Form 990 Review Process

“The Form 990 will be submitted to the Chairman for review prior to being submitted.”

Form 990, Part VI, Line 12C: Explanation of Monitoring and Enforcement of Conflicts

“The Management company and the Board of Directors annually disclose any potential conflicts of interest and take action as necessary.”

Form 990, Part VI, Line 15B: Compensation Review and Approval Process for Officers and Key Employees

“Interview by management company and executive committee. Salary is decided based on comparable positions in the field.”

Form 990, Part VI, Line 19: Other Organization Documents Publicly Available

“Upon request.”

Filing and Contact Details

Filer

Filer Name
Customer Experience Professionals
EIN
27-4826627
Phone
7812460050
Address
401 Edgewater Place, Wakefield, MA 01880

Signing Officer

Name
Annette Gleneicki
Title
Treasurer (current)
Signed
2016-11-09
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Karyn Furstman
Formed
2011
Legal Domicile
De
Voting Board Members
15
Independent Board Members
15
Employees
0

Preparer

Firm
Ruane & Company LLP
Address
12 Alfred Street Suite 206, Woburn, MA 01801
Preparer
Thomas M Ruane CPA
Phone
7816430090
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IRS990/Form990PartVIISectionAGrp/TitleTxt10Director
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IRS990/Form990PartVIISectionAGrp/TitleTxt13Director
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IRS990/IndependentAuditFinclStmtInd0false
IRS990/IndependentVotingMemberCnt015
IRS990/IndivRcvdGreaterThan100KCnt00
IRS990/IndoorTanningServicesInd0false
IRS990/InfoInScheduleOPartVIInd0X
IRS990/InformationTechnologyGrp/TotalAmt00
IRS990/InsuranceGrp/TotalAmt01107
IRS990/IntangibleAssetsGrp/EOYAmt00
IRS990/InterestGrp/TotalAmt00
IRS990/InventoriesForSaleOrUseGrp/EOYAmt00
IRS990/InvestmentIncomeGrp/ExclusionAmt02817
IRS990/InvestmentIncomeGrp/TotalRevenueColumnAmt02817
IRS990/InvestmentInJointVentureInd0false
IRS990/InvestmentsOtherSecuritiesGrp/EOYAmt00
IRS990/InvestmentsProgramRelatedGrp/EOYAmt00
IRS990/InvestmentsPubTradedSecGrp/EOYAmt00
IRS990/InvestTaxExemptBondsInd0false
IRS990/IRPDocumentCnt05
IRS990/IRPDocumentW2GCnt00
IRS990/LandBldgEquipBasisNetGrp/EOYAmt00
IRS990/LegalDomicileStateCd0DE
IRS990/LicensedMoreThanOneStateInd0false
IRS990/LoanOutstandingInd0false
IRS990/LobbyingActivitiesInd0false
IRS990/LocalChaptersInd0false
IRS990/MaterialDiversionOrMisuseInd0false
IRS990/MembersOrStockholdersInd0true
IRS990/MethodOfAccountingAccrualInd0X
IRS990/MinutesOfCommitteesInd0true
IRS990/MinutesOfGoverningBodyInd0true
IRS990/MissionDesc0The Customer Experience Professionals Association, Inc. (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices.
IRS990/MoreThan5000KToIndividualsInd0false
IRS990/MoreThan5000KToOrgInd0false
IRS990/NetAssetsOrFundBalancesBOYAmt0393913
IRS990/NetAssetsOrFundBalancesEOYAmt0257016
IRS990/NetGainOrLossInvestmentsGrp/TotalRevenueColumnAmt00
IRS990/NetIncmFromFundraisingEvtGrp/TotalRevenueColumnAmt00
IRS990/NetIncomeFromGamingGrp/TotalRevenueColumnAmt00
IRS990/NetIncomeOrLossGrp/TotalRevenueColumnAmt00
IRS990/NetRentalIncomeOrLossGrp/TotalRevenueColumnAmt00
IRS990/NoListedPersonsCompensatedInd0X
IRS990/NondeductibleContributionsInd0false
IRS990/OccupancyGrp/TotalAmt00
IRS990/OfficeExpensesGrp/TotalAmt06161
IRS990/OfficerMailingAddressInd0false
IRS990/OnBehalfOfIssuerInd0false
IRS990/OperateHospitalInd0false
IRS990/Organization501cInd0X
IRS990/OrganizationFollowsSFAS117Ind0X
IRS990/OrgFiledInLieuOfForm1041Ind0false
IRS990/OtherAssetsTotalGrp/BOYAmt07200
IRS990/OtherAssetsTotalGrp/EOYAmt012474
IRS990/OtherEmployeeBenefitsGrp/TotalAmt00
IRS990/OtherExpensesGrp/Desc0Membership Operations
IRS990/OtherExpensesGrp/Desc1Certification Program
IRS990/OtherExpensesGrp/Desc2Bad Debt
IRS990/OtherExpensesGrp/Desc3Website
IRS990/OtherExpensesGrp/TotalAmt0295105
IRS990/OtherExpensesGrp/TotalAmt182683
IRS990/OtherExpensesGrp/TotalAmt268704
IRS990/OtherExpensesGrp/TotalAmt343979
IRS990/OtherRevenueTotalAmt00
IRS990/OtherSalariesAndWagesGrp/TotalAmt0136433
IRS990/OthNotesLoansReceivableNetGrp/EOYAmt00
IRS990/PartialLiquidationInd0false
IRS990/PaymentsToAffiliatesGrp/TotalAmt00
IRS990/PayrollTaxesGrp/TotalAmt00
IRS990/PensionPlanContributionsGrp/TotalAmt00
IRS990/PledgesAndGrantsReceivableGrp/EOYAmt00
IRS990/PoliticalCampaignActyInd0false
IRS990/PrepaidExpensesDefrdChargesGrp/BOYAmt025677
IRS990/PrepaidExpensesDefrdChargesGrp/EOYAmt051439
IRS990/PrincipalOfficerNm0Karyn Furstman
IRS990/ProfessionalFundraisingInd0false
IRS990/ProgramServiceRevenueGrp/Desc0Meeting Income
IRS990/ProgramServiceRevenueGrp/Desc1Membership Dues & Assessments
IRS990/ProgramServiceRevenueGrp/Desc2Other Program Revenue
IRS990/ProgramServiceRevenueGrp/Desc3Sponsorship Income
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt0384149
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt1517865
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt231266
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt3197500
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt0384149
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt1517865
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt231266
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt3197500
IRS990/ProhibitedTaxShelterTransInd0false
IRS990/PYExcessBenefitTransInd0false
IRS990/PYInvestmentIncomeAmt03010
IRS990/PymtTravelEntrtnmntPubOfclGrp/TotalAmt00
IRS990/PYOtherExpensesAmt0886067
IRS990/PYProgramServiceRevenueAmt01103848
IRS990/PYRevenuesLessExpensesAmt0112261
IRS990/PYSalariesCompEmpBnftPaidAmt0108530
IRS990/PYTotalExpensesAmt0994597
IRS990/PYTotalRevenueAmt01106858
IRS990/RcvblFromDisqualifiedPrsnGrp/EOYAmt00
IRS990/ReceivablesFromOfficersEtcGrp/EOYAmt00
IRS990/ReconcilationRevenueExpnssAmt0-136897
IRS990/RegularMonitoringEnfrcInd0true
IRS990/RelatedEntityInd0false
IRS990/RelatedOrganizationCtrlEntInd0false
IRS990/ReportInvestmentsOtherSecInd0false
IRS990/ReportLandBuildingEquipmentInd0false
IRS990/ReportOtherAssetsInd0false
IRS990/ReportOtherLiabilitiesInd0false
IRS990/ReportProgramRelatedInvstInd0false
IRS990/RoyaltiesGrp/TotalAmt00
IRS990/RoyaltiesRevenueGrp/TotalRevenueColumnAmt00
IRS990/SavingsAndTempCashInvstGrp/BOYAmt0562110
IRS990/SavingsAndTempCashInvstGrp/EOYAmt0564927
IRS990/ScheduleBRequiredInd0false
IRS990/ScheduleJRequiredInd0false
IRS990/ScheduleORequiredInd0true
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0The Organization delegates its administrative and financial duties to Virtual, Inc., a managment company.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1The Organization has two levels of membership, Individual and Corporate. All members are entitled to the following benefits: Permission to display the Association logo on premises, free or discounted access to tools, programs, seminars, etc., access to the Assocation Career Center listings, participation in research projects and benchmark studies and receiving by electronic transmission the publications of the Association.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2The Form 990 will be submitted to the Chairman for review prior to being submitted.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3The Management company and the Board of Directors annually disclose any potential conflicts of interest and take action as necessary.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt4Interview by management company and executive committee. Salary is decided based on comparable positions in the field.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt5Upon request.
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0Form 990, Part VI, Line 3: Description of Delegated Duties to Management Company
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1Form 990, Part VI, Line 6: Explanation of Classes of Members or Shareholder
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2Form 990, Part VI, Line 11b: Form 990 Review Process
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc3Form 990, Part VI, Line 12c: Explanation of Monitoring and Enforcement of Conflicts
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc4Form 990, Part VI, Line 15b: Compensation Review and Approval Process for Officers and Key Employees
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc5Form 990, Part VI, Line 19: Other Organization Documents Publicly Available
IRS990/SchoolOperatingInd0false
IRS990/SignificantChangeInd0false
IRS990/SignificantNewProgramSrvcInd0false
IRS990/SubjectToProxyTaxInd0false
IRS990/TaxableDistributionsInd0false
IRS990/TaxablePartyNotificationInd0false
IRS990/TaxExemptBondsInd0false
IRS990/TempOrPermanentEndowmentsInd0false
IRS990/TerminateOperationsInd0false
IRS990/TotalAssetsBOYAmt0864014
IRS990/TotalAssetsEOYAmt0877121
IRS990/TotalAssetsGrp/BOYAmt0864014
IRS990/TotalAssetsGrp/EOYAmt0877121
IRS990/TotalCompGreaterThan150KInd0false
IRS990/TotalContributionsAmt00
IRS990/TotalEmployeeCnt00
IRS990/TotalFunctionalExpensesGrp/FundraisingAmt00
IRS990/TotalFunctionalExpensesGrp/ManagementAndGeneralAmt00
IRS990/TotalFunctionalExpensesGrp/ProgramServicesAmt00
IRS990/TotalFunctionalExpensesGrp/TotalAmt01270494
IRS990/TotalGrossUBIAmt00
IRS990/TotalLiabilitiesBOYAmt0470101
IRS990/TotalLiabilitiesEOYAmt0620105
IRS990/TotalLiabilitiesGrp/BOYAmt0470101
IRS990/TotalLiabilitiesGrp/EOYAmt0620105
IRS990/TotalNetAssetsFundBalanceGrp/BOYAmt0393913
IRS990/TotalNetAssetsFundBalanceGrp/EOYAmt0257016
IRS990/TotalProgramServiceRevenueAmt01130780

Document Assets

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Filings

Displayed year

2015 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$877,121
Liabilities
$620,105
Net assets
$257,016
Revenue
$1,133,597
Expenses
$1,270,494
Net income
-$136,897
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.80$0.39$1.41$1.54$1.55$0.01
2023Detailed filing. Detailed filing data is available for this year.$1.97$0.59$1.39$1.39$1.36$0.03
2022Detailed filing. Detailed filing data is available for this year.$1.72$0.42$1.29$1.26$1.21$0.04
2021Detailed filing. Detailed filing data is available for this year.$1.81$0.43$1.38$1.51$1.32$0.19
2020Detailed filing. Detailed filing data is available for this year.$1.54$0.64$0.90$1.31$1.15$0.16
2015Detailed filing. Detailed filing data is available for this year.$0.88$0.62$0.26$1.13$1.27$0.14
2014Detailed filing. Detailed filing data is available for this year.$0.86$0.47$0.39$1.11$0.99$0.11
2013Detailed filing. Detailed filing data is available for this year.$0.64$0.36$0.28$0.91$0.79$0.12