Liabilities / Assets
99th percentile
Higher debt load relative to assets than 99% of similar nonprofits.
990 • Fiscal year 2023 • EIN 22-2582290
Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.
Liabilities / Assets
99th percentile
Higher debt load relative to assets than 99% of similar nonprofits.
Liabilities / Revenue
86th percentile
Higher debt load relative to revenue than 86% of similar nonprofits.
Net Margin
7th percentile
Higher net margin than 7% of similar nonprofits.
Top Officer Pay
54th percentile
Higher top officer pay than 54% of similar nonprofits.
Top officer pay equals 10.5% of source-year revenue.
Asset Growth
78th percentile
Faster asset growth than 78% of similar nonprofits.
Revenue Growth
89th percentile
Faster revenue growth than 89% of similar nonprofits.
Assets
Up$417,750
Up $120,850 (+41%) from 2021
Net Assets
Down-$451,978
Down $641,758 (-338%) from 2021
Liabilities
Up$869,728
Up $762,608 (+712%) from 2021
Revenue
Up$1,428,274
Up $731,045 (+105%) from 2021
Expenses
Up$1,723,265
Up $1,123,925 (+188%) from 2021
Net Income
Down-$294,991
Down $392,880 (-401%) from 2021
The professional association for customer engagement (pace) is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. We promote our members ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.pace values members by providing essential business elements in the form of:-forums for networking at international, national and regional levels;-programs for business learning;-advocacy of contact center users and providers'interests before state and federal government;-research on consumer and regulatory topics of interest to contact centers in their business operations;-information about global developments in contact centers; and-education of the general public and media to promote contact center providers and users' business interests of their strong commitment to customer service
The professional association of customer engagement (pace) is the only non-profit trade assocation dedicated exclusively to the advancement of companies that engage with customers via the contact center. We promote our members' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.
| Line | Beginning | End | Change |
|---|---|---|---|
| Assets | |||
| Accounts Receivable | $280,153 | $410,393 | ▲ $130,240 |
| Cash and Non-Interest-Bearing Accounts | $41,874 | - | - |
| Prepaid Expenses and Deferred Charges | $9,306 | - | - |
| Savings and Temporary Cash Investments | $95,224 | $7,357 | ▼ $87,867 |
| Rtn Earn Endowment Incm Other Fnds | $-197,575 | $-451,978 | ▼ $254,403 |
| Total Assets | $426,666 | $417,750 | ▼ $8,916 |
| Other Assets Total | $109 | - | - |
| Liabilities | |||
| Accounts Payable and Accrued Expenses | $356,374 | $869,728 | ▲ $513,354 |
| Deferred Revenue | $267,867 | - | - |
| Total Liabilities | $624,241 | $869,728 | ▲ $245,487 |
| Net Assets / Fund Balance | |||
| Total Net Assets Fund Balance | $-197,575 | $-451,978 | ▼ $254,403 |
| Total Liabilities and Net Assets / Fund Balance | $426,666 | $417,750 | ▼ $8,916 |
| Name | Title | Full / Part Time | Base | Total |
|---|---|---|---|---|
| Rob Seaver | CEO | FT | $150,000 | $150,000 |
| Joe Laskowski | COO | FT | $100,000 | $100,000 |
| Name | Title |
|---|---|
| Gregory Gragg | Chair |
| Isaac Shloss | Vice-chair |
| Mark Boehmer | Secretary |
| Carmit Diandrea | Treasurer |
| Aaron Evans | Voting Membe |
| Amanda Horton | Voting Membe |
| Andrew Balthaser | Voting Membe |
| Bas Offers | Voting Membe |
| Ben Zitter | Voting Membe |
| Bruce Cook | Voting Membe |
| Christine Haerich | Voting Membe |
| Erik Josowitz | Voting Membe |
| Fernando Borghese | Voting Membe |
| Gayla Huber | Voting Membe |
| Joy Park | Voting Membe |
| Matt Conlin | Voting Membe |
| Nima Hakimi | Voting Membe |
| Rob Marshall | Voting Membe |
| Rob Rokoff | Voting Membe |
| Sam Falletta | Voting Membe |
| Scott Frey | Voting Membe |
| Steve Rafferty | Voting Membe |
| Tyler Orrell | Voting Membe |
| Line Item | Amount |
|---|---|
| Other Expenses | $1,364,345 |
| Salaries, Compensation, and Employee Benefits | $358,920 |
| Total Fundraising Expense | $202,490 |
| Grants and Similar Amounts Paid | $0 |
| Professional Fundraising Fees | $0 |
| Line Item | Program | Management | Fundraising | Total |
|---|---|---|---|---|
| Conferences and Meetings | $695,470 | - | - | $695,470 |
| Current Officers, Directors, Trustees, and Key Employees | $67,500 | $120,000 | $62,500 | $250,000 |
| Fees for Services Other | $91,845 | $91,846 | - | $183,691 |
| Advertising | $51,424 | $61,128 | $31,838 | $144,390 |
| Other Salaries and Wages | $29,408 | $52,282 | $27,230 | $108,920 |
| Travel | $24,794 | $41,619 | $22,138 | $88,551 |
| Information Technology | $18,168 | $30,496 | $16,221 | $64,885 |
| Fees for Services Accounting | $14,840 | $24,910 | $13,250 | $53,000 |
| Office Expenses | $24,863 | $14,903 | $7,927 | $47,693 |
| Fees for Services Legal | $13,160 | $22,090 | $11,750 | $47,000 |
| Fees for Services Lobbying | $4,200 | $7,050 | $3,750 | $15,000 |
| Fees for Services Management | $3,400 | $5,706 | $3,035 | $12,141 |
| Insurance | $741 | $1,244 | $662 | $2,647 |
| Other Expenses | $1,211 | $821 | $437 | $1,211 |
| Total Functional Expenses | $1,043,761 | $477,014 | $202,490 | $1,723,265 |
| Line Item | Amount |
|---|---|
| Professional Fundraising Fees | $0 |
“Classes of members or stockholders; each member of professional association for customer engagement, inc. (pace) is a company who is significantly involved in contact centers. The members elect the board of directors and approve significant decisions of the governing body. There are four classes of members, all of which have equal rights. The classes of members are platinum, gold, silver, and brand.”
“Members or stockholders electing members of governing body: the members of professional association for customer engagement, inc. (pace) elect the board of directors.”
“Decisions requiring approval by members or stockholders; the members of professional association for customer engagement, inc. (pace) approve significant decisions of the governing body including approval of changes made to the organization's governing documents.”
“Review of form 990 by governing body: the chairman of the board and the treasurer review the form 990. After the review, a final draft of the form 990 is distributed via email to the entire board of directors before it is filed with the irs.”
“Conflict of interest policy; the finance director of the association is charged with identifying any potential conflicts of interest, in which case it goes to the executive committee and then board of directors at its next scheduled board meeting. Further, officers, directors and other affected parties are required, on an annual basis, to affirmatively state that they are not aware of any conflict of interest that has not been previously reported. If a conflict is identified, the individuals involved in the conflict must remove themselves from the decision making process associated with teh conflict.”
“Public disclosure; financial statments, governing documents, and conflict of interest policies are not required disclosures pursuant to internal revenue code (irc) section 6104. These documents are not available to the public at this time.”
“The professional association of customer engagement (pace) is the only non-profit trade assocation dedicated exclusively to the advancement of companies that engage with customers via the contact center. We promote our members' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.”
“Description of organization mission: dedicated exclusively to the advancement of companies that engage with customers via the contact center. We promote our members ability to provide outstandign customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.”
“Professional fees 91,845 91,846 0”
This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.
| Path | # | Value |
|---|---|---|
| IRS990/AccountantCompileOrReviewInd | 0 | false |
| IRS990/AccountsPayableAccrExpnssGrp/BOYAmt | 0 | 356374 |
| IRS990/AccountsPayableAccrExpnssGrp/EOYAmt | 0 | 869728 |
| IRS990/AccountsReceivableGrp/BOYAmt | 0 | 280153 |
| IRS990/AccountsReceivableGrp/EOYAmt | 0 | 410393 |
| IRS990/ActivitiesConductedPrtshpInd | 0 | false |
| IRS990/ActivityOrMissionDesc | 0 | THE PROFESSIONAL ASSOCIATION OF CUSTOMER ENGAGEMENT (PACE) IS THE ONLY NON-PROFIT TRADE ASSOCATION DEDICATED EXCLUSIVELY TO THE ADVANCEMENT OF COMPANIES THAT ENGAGE WITH CUSTOMERS VIA THE CONTACT CENTER. WE PROMOTE OUR MEMBERS' ABILITY TO PROVIDE OUTSTANDING CUSTOMER SERVICE AND SALES SOLUTIONS DELIVERED VIA OMNI CHANNEL COMMUNICATION INCLUDING VOICE, EMAIL, CHAT, TEXT AND SOCIAL MEDIA. |
| IRS990/AdvertisingGrp/FundraisingAmt | 0 | 31838 |
| IRS990/AdvertisingGrp/ManagementAndGeneralAmt | 0 | 61128 |
| IRS990/AdvertisingGrp/ProgramServicesAmt | 0 | 51424 |
| IRS990/AdvertisingGrp/TotalAmt | 0 | 144390 |
| IRS990/AllOtherContributionsAmt | 0 | 268194 |
| IRS990/AnnualDisclosureCoveredPrsnInd | 0 | true |
| IRS990/BackupWthldComplianceInd | 0 | false |
| IRS990/BooksInCareOfDetail/PersonNm | 0 | GREGORY GRAGG |
| IRS990/BooksInCareOfDetail/PhoneNum | 0 | 8165916529 |
| IRS990/BooksInCareOfDetail/USAddress/AddressLine1Txt | 0 | 5200 METCALF AVENUE |
| IRS990/BooksInCareOfDetail/USAddress/AddressLine2Txt | 0 | STE 301 |
| IRS990/BooksInCareOfDetail/USAddress/CityNm | 0 | OVERLAND PARK |
| IRS990/BooksInCareOfDetail/USAddress/StateAbbreviationCd | 0 | KS |
| IRS990/BooksInCareOfDetail/USAddress/ZIPCd | 0 | 66202 |
| IRS990/BusinessRlnWith35CtrlEntInd | 0 | false |
| IRS990/BusinessRlnWithFamMemInd | 0 | false |
| IRS990/BusinessRlnWithOrgMemInd | 0 | false |
| IRS990/CashNonInterestBearingGrp/BOYAmt | 0 | 41874 |
| IRS990/ChangeToOrgDocumentsInd | 0 | false |
| IRS990/CollectionsOfArtInd | 0 | false |
| IRS990/CompCurrentOfcrDirectorsGrp/FundraisingAmt | 0 | 62500 |
| IRS990/CompCurrentOfcrDirectorsGrp/ManagementAndGeneralAmt | 0 | 120000 |
| IRS990/CompCurrentOfcrDirectorsGrp/ProgramServicesAmt | 0 | 67500 |
| IRS990/CompCurrentOfcrDirectorsGrp/TotalAmt | 0 | 250000 |
| IRS990/CompensationFromOtherSrcsInd | 0 | false |
| IRS990/CompensationProcessCEOInd | 0 | false |
| IRS990/CompensationProcessOtherInd | 0 | false |
| IRS990/ConferencesMeetingsGrp/ProgramServicesAmt | 0 | 695470 |
| IRS990/ConferencesMeetingsGrp/TotalAmt | 0 | 695470 |
| IRS990/ConflictOfInterestPolicyInd | 0 | true |
| IRS990/ConservationEasementsInd | 0 | false |
| IRS990/ConsolidatedAuditFinclStmtInd | 0 | false |
| IRS990/CreditCounselingInd | 0 | false |
| IRS990/CYBenefitsPaidToMembersAmt | 0 | 0 |
| IRS990/CYContributionsGrantsAmt | 0 | 611608 |
| IRS990/CYGrantsAndSimilarPaidAmt | 0 | 0 |
| IRS990/CYInvestmentIncomeAmt | 0 | 10 |
| IRS990/CYOtherExpensesAmt | 0 | 1364345 |
| IRS990/CYOtherRevenueAmt | 0 | 5995 |
| IRS990/CYProgramServiceRevenueAmt | 0 | 810661 |
| IRS990/CYRevenuesLessExpensesAmt | 0 | -294991 |
| IRS990/CYSalariesCompEmpBnftPaidAmt | 0 | 358920 |
| IRS990/CYTotalExpensesAmt | 0 | 1723265 |
| IRS990/CYTotalFundraisingExpenseAmt | 0 | 202490 |
| IRS990/CYTotalProfFndrsngExpnsAmt | 0 | 0 |
| IRS990/CYTotalRevenueAmt | 0 | 1428274 |
| IRS990/DecisionsSubjectToApprovaInd | 0 | true |
| IRS990/DeductibleArtContributionInd | 0 | false |
| IRS990/DeductibleNonCashContriInd | 0 | false |
| IRS990/DeferredRevenueGrp/BOYAmt | 0 | 267867 |
| IRS990/DelegationOfMgmtDutiesInd | 0 | false |
| IRS990/Desc | 0 | THE MEMBERS OF PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT, INC. (PACE) INCLUDE THE CALL CENTERS, TRAINERS, CONSULTANS, AND EQUIPMENT SUPPLIERS THAT INITIATE, FACILIATATE, AND GENERATE TELEPHONE, INTERNET AND EMAIL SALES. ESSENTIALLY, ANY COMPANY THAT USES THE TELEPHONE IN THEIR SALES, MARKETING, AND/OR CUSTOMER SERVICE STREAM WOULD DEREIVE BENEFIT FROM MEMBERSHIP WITH PACE. THE ORGANIZATION COLLECTS MEMBERSHIP DUES IN ORDER TO PROVIDE MEMBERS WITH BUSINESS OPPORTUNITIES, PROTECTION FROM GOVERNMENT REGULATIONS, EDUCATION AND COMMUNICATION. |
| IRS990/DescribedInSection501c3Ind | 0 | false |
| IRS990/DisregardedEntityInd | 0 | false |
| IRS990/DocumentRetentionPolicyInd | 0 | true |
| IRS990/DonorAdvisedFundInd | 0 | false |
| IRS990/DonorRstrOrQuasiEndowmentsInd | 0 | false |
| IRS990/ElectionOfBoardMembersInd | 0 | true |
| IRS990/EmployeeCnt | 0 | 5 |
| IRS990/EmploymentTaxReturnsFiledInd | 0 | true |
| IRS990/FamilyOrBusinessRlnInd | 0 | false |
| IRS990/FeesForServicesAccountingGrp/FundraisingAmt | 0 | 13250 |
| IRS990/FeesForServicesAccountingGrp/ManagementAndGeneralAmt | 0 | 24910 |
| IRS990/FeesForServicesAccountingGrp/ProgramServicesAmt | 0 | 14840 |
| IRS990/FeesForServicesAccountingGrp/TotalAmt | 0 | 53000 |
| IRS990/FeesForServicesLegalGrp/FundraisingAmt | 0 | 11750 |
| IRS990/FeesForServicesLegalGrp/ManagementAndGeneralAmt | 0 | 22090 |
| IRS990/FeesForServicesLegalGrp/ProgramServicesAmt | 0 | 13160 |
| IRS990/FeesForServicesLegalGrp/TotalAmt | 0 | 47000 |
| IRS990/FeesForServicesLobbyingGrp/FundraisingAmt | 0 | 3750 |
| IRS990/FeesForServicesLobbyingGrp/ManagementAndGeneralAmt | 0 | 7050 |
| IRS990/FeesForServicesLobbyingGrp/ProgramServicesAmt | 0 | 4200 |
| IRS990/FeesForServicesLobbyingGrp/TotalAmt | 0 | 15000 |
| IRS990/FeesForServicesManagementGrp/FundraisingAmt | 0 | 3035 |
| IRS990/FeesForServicesManagementGrp/ManagementAndGeneralAmt | 0 | 5706 |
| IRS990/FeesForServicesManagementGrp/ProgramServicesAmt | 0 | 3400 |
| IRS990/FeesForServicesManagementGrp/TotalAmt | 0 | 12141 |
| IRS990/FeesForServicesOtherGrp/ManagementAndGeneralAmt | 0 | 91846 |
| IRS990/FeesForServicesOtherGrp/ProgramServicesAmt | 0 | 91845 |
| IRS990/FeesForServicesOtherGrp/TotalAmt | 0 | 183691 |
| IRS990/ForeignActivitiesInd | 0 | false |
| IRS990/ForeignFinancialAccountInd | 0 | false |
| IRS990/ForeignOfficeInd | 0 | false |
| IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRt | 0 | 40.00 |
| IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRt | 1 | 40.00 |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 0 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 1 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 2 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 3 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 4 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 5 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 6 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 7 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 8 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 9 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 10 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 11 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 12 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 13 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 14 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 15 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 16 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 17 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 18 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 19 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 20 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 21 | X |
| IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd | 22 | X |
| IRS990/Form990PartVIISectionAGrp/OfficerInd | 0 | X |
| IRS990/Form990PartVIISectionAGrp/OfficerInd | 1 | X |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 0 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 1 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 2 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 3 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 4 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 5 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 6 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 7 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 8 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 9 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 10 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 11 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 12 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 13 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 14 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 15 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 16 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 17 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 18 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 19 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 20 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 21 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 22 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 23 | 0 |
| IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt | 24 | 0 |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 0 | ROB SEAVER |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 1 | JOE LASKOWSKI |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 2 | ANDREW BALTHASER |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 3 | MARK BOEHMER |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 4 | FERNANDO BORGHESE |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 5 | MATT CONLIN |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 6 | BRUCE COOK |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 7 | CARMIT DIANDREA |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 8 | AARON EVANS |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 9 | SAM FALLETTA |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 10 | SCOTT FREY |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 11 | GREGORY GRAGG |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 12 | CHRISTINE HAERICH |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 13 | NIMA HAKIMI |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 14 | AMANDA HORTON |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 15 | GAYLA HUBER |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 16 | ERIK JOSOWITZ |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 17 | ROB MARSHALL |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 18 | BAS OFFERS |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 19 | TYLER ORRELL |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 20 | JOY PARK |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 21 | STEVE RAFFERTY |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 22 | ROB ROKOFF |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 23 | ISAAC SHLOSS |
| IRS990/Form990PartVIISectionAGrp/PersonNm | 24 | BEN ZITTER |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 0 | 150000 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 1 | 100000 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 2 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 3 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 4 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 5 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 6 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 7 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 8 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 9 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 10 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 11 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 12 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 13 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 14 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 15 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 16 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 17 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 18 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 19 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 20 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 21 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 22 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 23 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt | 24 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 0 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 1 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 2 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 3 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 4 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 5 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 6 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 7 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 8 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 9 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 10 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 11 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 12 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 13 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 14 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 15 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 16 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 17 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 18 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 19 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 20 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 21 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 22 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 23 | 0 |
| IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt | 24 | 0 |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 0 | CEO |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 1 | COO |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 2 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 3 | SECRETARY |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 4 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 5 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 6 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 7 | TREASURER |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 8 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 9 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 10 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 11 | CHAIR |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 12 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 13 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 14 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 15 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 16 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 17 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 18 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 19 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 20 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 21 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 22 | VOTING MEMBE |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 23 | VICE-CHAIR |
| IRS990/Form990PartVIISectionAGrp/TitleTxt | 24 | VOTING MEMBE |
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| IRS990/MissionDesc | 0 | THE PROFESSIONAL ASSOCIATION OF CUSTOMER ENGAGEMENT (PACE) IS THE ONLY NON-PROFIT TRADE ASSOCATION DEDICATED EXCLUSIVELY TO THE ADVANCEMENT OF COMPANIES THAT ENGAGE WITH CUSTOMERS VIA THE CONTACT CENTER. WE PROMOTE OUR MEMBERS' ABILITY TO PROVIDE OUTSTANDING CUSTOMER SERVICE AND SALES SOLUTIONS DELIVERED VIA OMNI CHANNEL COMMUNICATION INCLUDING VOICE, EMAIL, CHAT, TEXT AND SOCIAL MEDIA. |
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| IRS990/OtherExpensesGrp/Desc | 0 | SUPPLIES |
| IRS990/OtherExpensesGrp/Desc | 1 | TELEPHONE |
| IRS990/OtherExpensesGrp/Desc | 2 | BANK FEES |
| IRS990/OtherExpensesGrp/Desc | 3 | MISC. EXPENSE |
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| IRS990/ProgSrvcAccomActy2Grp/Desc | 0 | DURING THE YEAR, PACE HELD OVER MULTIPLE EVENTS FOR THE BENEFIT OF ITS MEMBERS. THESE EVENTS FURTHER THE ASSOCIATION'S OBJECTIVE OF PROVIDING EDUCATION AND NETWORKING OPPORTUNITIES AND CONTINUING TO IMPROVE THE OVERALL HEALTH OF THE CONTACT CENTER CHANNEL. |
| IRS990/ProgSrvcAccomActy3Grp/Desc | 0 | THE PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT SELF REGULATORY ORGANIZATION (PACE-SRO), A DIVISION OF PACE, INCORPROATES ASPECTS OF GOVERNMENTAL REGULATIONS AND CONSUMER PROTECTION RULES FOR CONTACT CENTERS. THE GOAL OF THE PACE-SRO IS TO ASSURE A POSTIIVE CONTACT CENTER EXPERIENCE FOR CONSUMERS AND PROVIDE AN OBJECTIVE SYSTEM THAT REINFORCES COMPANIES' COMMITMENT TO GOVERNMENT COMPLIANCE. PACE FURTHER BROADED ITS SRO INTIIATIVE BY CREATING ACCREDITATION OPPORTUNITIES THROUGH THE TAYLOR INSTITUTE OF AKRON UNIVERSITY AND CONTINUED COOPERATION WITH THE FEDERAL TRADE COMMISSION AND FEDERAL COMMUNICATIONS COMMISSION. |
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| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 0 | THE PROFESSIONAL ASSOCIATION OF CUSTOMER ENGAGEMENT (PACE) IS THE ONLY NON-PROFIT TRADE ASSOCATION DEDICATED EXCLUSIVELY TO THE ADVANCEMENT OF COMPANIES THAT ENGAGE WITH CUSTOMERS VIA THE CONTACT CENTER. WE PROMOTE OUR MEMBERS' ABILITY TO PROVIDE OUTSTANDING CUSTOMER SERVICE AND SALES SOLUTIONS DELIVERED VIA OMNI CHANNEL COMMUNICATION INCLUDING VOICE, EMAIL, CHAT, TEXT AND SOCIAL MEDIA. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 1 | DESCRIPTION OF ORGANIZATION MISSION: DEDICATED EXCLUSIVELY TO THE ADVANCEMENT OF COMPANIES THAT ENGAGE WITH CUSTOMERS VIA THE CONTACT CENTER. WE PROMOTE OUR MEMBERS ABILITY TO PROVIDE OUTSTANDIGN CUSTOMER SERVICE AND SALES SOLUTIONS DELIVERED VIA OMNI CHANNEL COMMUNICATION INCLUDING VOICE, EMAIL, CHAT, TEXT AND SOCIAL MEDIA. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 2 | CLASSES OF MEMBERS OR STOCKHOLDERS; EACH MEMBER OF PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT, INC. (PACE) IS A COMPANY WHO IS SIGNIFICANTLY INVOLVED IN CONTACT CENTERS. THE MEMBERS ELECT THE BOARD OF DIRECTORS AND APPROVE SIGNIFICANT DECISIONS OF THE GOVERNING BODY. THERE ARE FOUR CLASSES OF MEMBERS, ALL OF WHICH HAVE EQUAL RIGHTS. THE CLASSES OF MEMBERS ARE PLATINUM, GOLD, SILVER, AND BRAND. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 3 | MEMBERS OR STOCKHOLDERS ELECTING MEMBERS OF GOVERNING BODY: THE MEMBERS OF PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT, INC. (PACE) ELECT THE BOARD OF DIRECTORS. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 4 | DECISIONS REQUIRING APPROVAL BY MEMBERS OR STOCKHOLDERS; THE MEMBERS OF PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT, INC. (PACE) APPROVE SIGNIFICANT DECISIONS OF THE GOVERNING BODY INCLUDING APPROVAL OF CHANGES MADE TO THE ORGANIZATION'S GOVERNING DOCUMENTS. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 5 | REVIEW OF FORM 990 BY GOVERNING BODY: THE CHAIRMAN OF THE BOARD AND THE TREASURER REVIEW THE FORM 990. AFTER THE REVIEW, A FINAL DRAFT OF THE FORM 990 IS DISTRIBUTED VIA EMAIL TO THE ENTIRE BOARD OF DIRECTORS BEFORE IT IS FILED WITH THE IRS. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 6 | CONFLICT OF INTEREST POLICY; THE FINANCE DIRECTOR OF THE ASSOCIATION IS CHARGED WITH IDENTIFYING ANY POTENTIAL CONFLICTS OF INTEREST, IN WHICH CASE IT GOES TO THE EXECUTIVE COMMITTEE AND THEN BOARD OF DIRECTORS AT ITS NEXT SCHEDULED BOARD MEETING. FURTHER, OFFICERS, DIRECTORS AND OTHER AFFECTED PARTIES ARE REQUIRED, ON AN ANNUAL BASIS, TO AFFIRMATIVELY STATE THAT THEY ARE NOT AWARE OF ANY CONFLICT OF INTEREST THAT HAS NOT BEEN PREVIOUSLY REPORTED. IF A CONFLICT IS IDENTIFIED, THE INDIVIDUALS INVOLVED IN THE CONFLICT MUST REMOVE THEMSELVES FROM THE DECISION MAKING PROCESS ASSOCIATED WITH TEH CONFLICT. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 7 | PUBLIC DISCLOSURE; FINANCIAL STATMENTS, GOVERNING DOCUMENTS, AND CONFLICT OF INTEREST POLICIES ARE NOT REQUIRED DISCLOSURES PURSUANT TO INTERNAL REVENUE CODE (IRC) SECTION 6104. THESE DOCUMENTS ARE NOT AVAILABLE TO THE PUBLIC AT THIS TIME. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 8 | PROFESSIONAL FEES 91,845 91,846 0 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 0 | FORM 990 - ORGANIZATION'S MISSION |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 1 | FORM 990 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 2 | FORM 990, PAGE 6, PART VI, LINE 6 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 3 | FORM 990, PAGE 6, PART VI, LINE 7A |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 4 | FORM 990, PAGE 6, PART VI, LINE 7B |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 5 | FORM 990, PAGE 6, PART VI, LINE 11B |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 6 | FORM 990, PAGE 6, PART VI, LINE 12C |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 7 | FORM 990, PAGE 6, PART VI, LINE 19 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 8 | FORM 990, PART IX, LINE 11G |
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Displayed year
2023 • Form 990Detailed filing. Detailed filing data is available for this year.