Professional Association for Customer Engagement Inc

“Several board members have business relationships in the normal course of operations.”

“An unrelated management company, ch consulting, was retained to look at the processes and personnel and determine the best course of action for pace. Ch consulting provided services for pace from january 2020 to april 2020. The vice chair, christa heibel, was not paid by pace. Instead, a management fee was paid to ch consulting, an unrelated company owned 100% by christa heibel.”

“Classes of members or stockholders: each member of professional association for customer engagement, inc. (pace) is a company who is significantly involved in contact centers. The members elect the board of directors and approve significant decisions of the governing body. There are four classes of members, all of which have equal rights. The classes are based upon the size of the company and include: a platinum class, gold class, silver class, a nonprofit/academic/student class, and an international class.”

“Members or stockholders electing members of governing body: the members of professional association for customer engagement, inc. (pace) elect the board of directors.”

“Decisions requiring approval by members or stockholders: the members of professional association for customer engagement, inc. (pace) approve significant decisions of the governing body including approval of changes made to the organization's governing documents.”

“Documentation of meetings held by committees of governing body: professional association for customer engagement, inc. (pace) does not have any committees with the authority to act on behalf of the governing body.”

“Review of form 990 by governing body: the chairman of the board and the treasurer review the form 990. After the review, a final draft of the form 990 is distributed via email to the entire board of directors before it is filed with the irs.”

“Conflict of interest policy: the finance director of the association is charged with identifying any potential conflicts of interest, in which case it goes to the executive committee and then board of directors at its next scheduled board meeting. Further, officers, directors and other affected parties are required, on an annual basis, to affirmatively state that they are not aware of any conflict of interest that has not been previously reported. If a conflict is identified, the individuals involved in the conflict must remove themselves from the decision making process associated with the conflict.”

“Public disclosure: financial statements, governing documents, and conflict of interest policies are not required disclosures pursuant to internal revenue code (irc) section 6104. These documents are not available to the public at this time.”