Liabilities / Assets
Score unavailable
Liabilities-to-assets requires both liabilities and assets on the latest valid filing.
EIN 22-2582290 • 501(c)6 • Brownsburg, IN
Profile
The professional association of customer engagement (pace) is the only non-profit trade assocation dedicated exclusively to the advancement of companies that engage with customers via the contact center. We promote our members' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.
Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.
Liabilities / Assets
Score unavailable
Liabilities-to-assets requires both liabilities and assets on the latest valid filing.
Liabilities / Revenue
Score unavailable
Liabilities-to-revenue requires both liabilities and revenue on the latest valid filing.
Net Margin
Score unavailable
Net margin requires both revenue and expenses on the latest valid filing.
Top Officer Pay
77th percentile
Higher top officer pay than 77% of similar nonprofits.
Asset Growth
8th percentile
Faster asset growth than 8% of similar nonprofits.
Revenue Growth
Score unavailable
No valid filing value is available for this score.
Assets
Down$0
Down $417,750 (-100%) from 2023
Liabilities
-
No earlier filing loaded for comparison.
Net Assets
Up$0
Up $451,978 (+100%) from 2023
Revenue
-
No earlier filing loaded for comparison.
Expenses
-
No earlier filing loaded for comparison.
Net Income
-
No earlier filing loaded for comparison.
Most recent year
2024 • Form 990EZDetailed filing. Detailed filing data is available for this year.
The professional association for customer engagement (pace) is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. We promote our members ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.pace values members by providing essential business elements in the form of:-forums for networking at international, national and regional levels;-programs for business learning;-advocacy of contact center users and providers'interests before state and federal government;-research on consumer and regulatory topics of interest to contact centers in their business operations;-information about global developments in contact centers; and-education of the general public and media to promote contact center providers and users' business interests of their strong commitment to customer service
The professional association of customer engagement (pace) is the only non-profit trade assocation dedicated exclusively to the advancement of companies that engage with customers via the contact center. We promote our members' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.
| Description | Grants | Expenses |
|---|---|---|
| THE MEMBERS OF PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT, INC. (PACE) INCLUDE THE CALL CENTERS, TRAINERS, CONSULTANS, AND EQUIPMENT SUPPLIERS THAT INITIATE, FACILIATATE, AND GENERATE TELEPHONE, INTERNET AND EMAIL SALES. ESSENTIALLY, ANY COMPANY THAT USES THE TELEPHONE IN THEIR SALES, MARKETING, AND/OR CUSTOMER SERVICE STREAM WOULD DEREIVE BENEFIT FROM MEMBERSHIP WITH PACE. THE ORGANIZATION COLLECTS MEMBERSHIP DUES IN ORDER TO PROVIDE MEMBERS WITH BUSINESS OPPORTUNITIES, PROTECTION FROM GOVERNMENT REGULATIONS, EDUCATION AND COMMUNICATION. | - | - |
| DURING THE YEAR, PACE HELD OVER MULTIPLE EVENTS FOR THE BENEFIT OF ITS MEMBERS. THESE EVENTS FURTHER THE ASSOCIATION'S OBJECTIVE OF PROVIDING EDUCATION AND NETWORKING OPPORTUNITIES AND CONTINUING TO IMPROVE THE OVERALL HEALTH OF THE CONTACT CENTER CHANNEL. | - | - |
| THE PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT SELF REGULATORY ORGANIZATION (PACE-SRO), A DIVISION OF PACE, INCORPROATES ASPECTS OF GOVERNMENTAL REGULATIONS AND CONSUMER PROTECTION RULES FOR CONTACT CENTERS. THE GOAL OF THE PACE-SRO IS TO ASSURE A POSTIIVE CONTACT CENTER EXPERIENCE FOR CONSUMERS AND PROVIDE AN OBJECTIVE SYSTEM THAT REINFORCES COMPANIES' COMMITMENT TO GOVERNMENT COMPLIANCE. PACE FURTHER BROADED ITS SRO INTIIATIVE BY CREATING ACCREDITATION OPPORTUNITIES THROUGH THE TAYLOR INSTITUTE OF AKRON UNIVERSITY AND CONTINUED COOPERATION WITH THE FEDERAL TRADE COMMISSION AND FEDERAL COMMUNICATIONS COMMISSION. | - | - |
| Name | Title | Full / Part Time | Base | Other | Total |
|---|---|---|---|---|---|
| GREGORY GRAGG | Chair | - | $0 | - | - |
“Business ceased operations 451,978”
“Accounts receivable 410,393 0 security deposits 0 0 total 410,393 0”
“Accounts payable and accrued expenses 869,728 0”
“The professional association of customer engagement (pace) is the only non-profit trade assocation dedicated exclusively to the advancement of companies that engage with customers via the contact center. We promote our members' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.”
“The members of professional association for customer engagement, inc. (pace) include the call centers, trainers, consultans, and equipment suppliers that initiate, faciliatate, and generate telephone, internet and email sales. Essentially, any company that uses the telephone in their sales, marketing, and/or customer service stream would dereive benefit from membership with pace. The organization collects membership dues in order to provide members with business opportunities, protection from government regulations, education and communication.”
“During the year, pace held over multiple events for the benefit of its members. These events further the association's objective of providing education and networking opportunities and continuing to improve the overall health of the contact center channel.”
“The professional association for customer engagement self regulatory organization (pace-sro), a division of pace, incorproates aspects of governmental regulations and consumer protection rules for contact centers. The goal of the pace-sro is to assure a postiive contact center experience for consumers and provide an objective system that reinforces companies' commitment to government compliance. Pace further broaded its sro intiiative by creating accreditation opportunities through the taylor institute of akron university and continued cooperation with the federal trade commission and federal communications commission.”
This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.
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|---|---|---|
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| IRS990EZ/BooksInCareOfDetail/PersonNm | 0 | GREGORY GRAGG |
| IRS990EZ/BooksInCareOfDetail/PhoneNum | 0 | 8165916529 |
| IRS990EZ/BooksInCareOfDetail/USAddress/AddressLine1Txt | 0 | 5200 METCALF AVENUE |
| IRS990EZ/BooksInCareOfDetail/USAddress/AddressLine2Txt | 0 | STE 301 |
| IRS990EZ/BooksInCareOfDetail/USAddress/CityNm | 0 | OVERLAND PARK |
| IRS990EZ/BooksInCareOfDetail/USAddress/StateAbbreviationCd | 0 | KS |
| IRS990EZ/BooksInCareOfDetail/USAddress/ZIPCd | 0 | 66202 |
| IRS990EZ/CashSavingsAndInvestmentsGrp/BOYAmt | 0 | 7357 |
| IRS990EZ/ChgMadeToOrgnzngDocNotRptInd | 0 | false |
| IRS990EZ/DonorAdvisedFndsInd | 0 | false |
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| IRS990EZ/Form990TotalAssetsGrp/BOYAmt | 0 | 417750 |
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| IRS990EZ/NetAssetsOrFundBalancesGrp/EOYAmt | 0 | 0 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt | 0 | 000.00 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt | 0 | 0 |
| IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm | 0 | GREGORY GRAGG |
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| IRS990EZ/OtherChangesInNetAssetsAmt | 0 | 451978 |
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| IRS990EZ/PrimaryExemptPurposeTxt | 0 | THE PROFESSIONAL ASSOCIATION OF CUSTOMER ENGAGEMENT (PACE) IS THE ONLY NON-PROFIT TRADE ASSOCATION DEDICATED EXCLUSIVELY TO THE ADVANCEMENT OF COMPANIES THAT ENGAGE WITH CUSTOMERS VIA THE CONTACT CENTER. WE PROMOTE OUR MEMBERS' ABILITY TO PROVIDE OUTSTANDING CUSTOMER SERVICE AND SALES SOLUTIONS DELIVERED VIA OMNI CHANNEL COMMUNICATION INCLUDING VOICE, EMAIL, CHAT, TEXT AND SOCIAL MEDIA. |
| IRS990EZ/ProgramSrvcAccomplishmentGrp/DescriptionProgramSrvcAccomTxt | 0 | THE MEMBERS OF PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT, INC. (PACE) INCLUDE THE CALL CENTERS, TRAINERS, CONSULTANS, AND EQUIPMENT SUPPLIERS THAT INITIATE, FACILIATATE, AND GENERATE TELEPHONE, INTERNET AND EMAIL SALES. ESSENTIALLY, ANY COMPANY THAT USES THE TELEPHONE IN THEIR SALES, MARKETING, AND/OR CUSTOMER SERVICE STREAM WOULD DEREIVE BENEFIT FROM MEMBERSHIP WITH PACE. THE ORGANIZATION COLLECTS MEMBERSHIP DUES IN ORDER TO PROVIDE MEMBERS WITH BUSINESS OPPORTUNITIES, PROTECTION FROM GOVERNMENT REGULATIONS, EDUCATION AND COMMUNICATION. |
| IRS990EZ/ProgramSrvcAccomplishmentGrp/DescriptionProgramSrvcAccomTxt | 1 | DURING THE YEAR, PACE HELD OVER MULTIPLE EVENTS FOR THE BENEFIT OF ITS MEMBERS. THESE EVENTS FURTHER THE ASSOCIATION'S OBJECTIVE OF PROVIDING EDUCATION AND NETWORKING OPPORTUNITIES AND CONTINUING TO IMPROVE THE OVERALL HEALTH OF THE CONTACT CENTER CHANNEL. |
| IRS990EZ/ProgramSrvcAccomplishmentGrp/DescriptionProgramSrvcAccomTxt | 2 | THE PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT SELF REGULATORY ORGANIZATION (PACE-SRO), A DIVISION OF PACE, INCORPROATES ASPECTS OF GOVERNMENTAL REGULATIONS AND CONSUMER PROTECTION RULES FOR CONTACT CENTERS. THE GOAL OF THE PACE-SRO IS TO ASSURE A POSTIIVE CONTACT CENTER EXPERIENCE FOR CONSUMERS AND PROVIDE AN OBJECTIVE SYSTEM THAT REINFORCES COMPANIES' COMMITMENT TO GOVERNMENT COMPLIANCE. PACE FURTHER BROADED ITS SRO INTIIATIVE BY CREATING ACCREDITATION OPPORTUNITIES THROUGH THE TAYLOR INSTITUTE OF AKRON UNIVERSITY AND CONTINUED COOPERATION WITH THE FEDERAL TRADE COMMISSION AND FEDERAL COMMUNICATIONS COMMISSION. |
| IRS990EZ/ProhibitedTaxShelterTransInd | 0 | false |
| IRS990EZ/RelatedOrganizationCtrlEntInd | 0 | false |
| IRS990EZ/ScheduleBNotRequiredInd | 0 | X |
| IRS990EZ/SubjectToProxyTaxInd | 0 | false |
| IRS990EZ/SumOfTotalLiabilitiesGrp/BOYAmt | 0 | 869728 |
| IRS990EZ/TanningServicesProvidedInd | 0 | false |
| IRS990EZ/TransactionWithControlEntInd | 0 | false |
| IRS990EZ/TypeOfOrganizationCorpInd | 0 | X |
| IRS990EZ/WebsiteAddressTxt | 0 | WWW.PACEASSOCIATION.ORG |
| IRS990ScheduleN/AssetsDistributedInd | 0 | false |
| IRS990ScheduleN/BondsOutstandingInd | 0 | false |
| IRS990ScheduleN/DirectorOfSuccessorInd | 0 | false |
| IRS990ScheduleN/EmployeeOfSuccessorInd | 0 | false |
| IRS990ScheduleN/LiabilitiesPaidInd | 0 | false |
| IRS990ScheduleN/OwnerOfSuccessorInd | 0 | false |
| IRS990ScheduleN/ReceiveCompensationInd | 0 | false |
| IRS990ScheduleN/RequiredToNotifyAGInd | 0 | false |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 0 | BUSINESS CEASED OPERATIONS 451,978 |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 1 | ACCOUNTS RECEIVABLE 410,393 0 SECURITY DEPOSITS 0 0 TOTAL 410,393 0 |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 2 | ACCOUNTS PAYABLE AND ACCRUED EXPENSES 869,728 0 |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 3 | THE PROFESSIONAL ASSOCIATION OF CUSTOMER ENGAGEMENT (PACE) IS THE ONLY NON-PROFIT TRADE ASSOCATION DEDICATED EXCLUSIVELY TO THE ADVANCEMENT OF COMPANIES THAT ENGAGE WITH CUSTOMERS VIA THE CONTACT CENTER. WE PROMOTE OUR MEMBERS' ABILITY TO PROVIDE OUTSTANDING CUSTOMER SERVICE AND SALES SOLUTIONS DELIVERED VIA OMNI CHANNEL COMMUNICATION INCLUDING VOICE, EMAIL, CHAT, TEXT AND SOCIAL MEDIA. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 4 | THE MEMBERS OF PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT, INC. (PACE) INCLUDE THE CALL CENTERS, TRAINERS, CONSULTANS, AND EQUIPMENT SUPPLIERS THAT INITIATE, FACILIATATE, AND GENERATE TELEPHONE, INTERNET AND EMAIL SALES. ESSENTIALLY, ANY COMPANY THAT USES THE TELEPHONE IN THEIR SALES, MARKETING, AND/OR CUSTOMER SERVICE STREAM WOULD DEREIVE BENEFIT FROM MEMBERSHIP WITH PACE. THE ORGANIZATION COLLECTS MEMBERSHIP DUES IN ORDER TO PROVIDE MEMBERS WITH BUSINESS OPPORTUNITIES, PROTECTION FROM GOVERNMENT REGULATIONS, EDUCATION AND COMMUNICATION. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 5 | DURING THE YEAR, PACE HELD OVER MULTIPLE EVENTS FOR THE BENEFIT OF ITS MEMBERS. THESE EVENTS FURTHER THE ASSOCIATION'S OBJECTIVE OF PROVIDING EDUCATION AND NETWORKING OPPORTUNITIES AND CONTINUING TO IMPROVE THE OVERALL HEALTH OF THE CONTACT CENTER CHANNEL. |
| IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt | 6 | THE PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT SELF REGULATORY ORGANIZATION (PACE-SRO), A DIVISION OF PACE, INCORPROATES ASPECTS OF GOVERNMENTAL REGULATIONS AND CONSUMER PROTECTION RULES FOR CONTACT CENTERS. THE GOAL OF THE PACE-SRO IS TO ASSURE A POSTIIVE CONTACT CENTER EXPERIENCE FOR CONSUMERS AND PROVIDE AN OBJECTIVE SYSTEM THAT REINFORCES COMPANIES' COMMITMENT TO GOVERNMENT COMPLIANCE. PACE FURTHER BROADED ITS SRO INTIIATIVE BY CREATING ACCREDITATION OPPORTUNITIES THROUGH THE TAYLOR INSTITUTE OF AKRON UNIVERSITY AND CONTINUED COOPERATION WITH THE FEDERAL TRADE COMMISSION AND FEDERAL COMMUNICATIONS COMMISSION. |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 0 | FORM 990-EZ, PART I, LINE 20 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 1 | FORM 990-EZ, PART II, LINE 24 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 2 | FORM 990-EZ, PART II, LINE 26 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 3 | FORM 990-EZ, PART III |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 4 | FORM 990-EZ, PART III, LINE 28 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 5 | FORM 990-EZ, PART III, LINE 29 |
| IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc | 6 | FORM 990-EZ, PART III, LINE 30 |
| ReturnHeader/BuildTS | 0 | 2025-03-06 01:10:19Z |
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| ReturnHeader/PreparerFirmGrp/PreparerFirmName/BusinessNameLine1Txt | 0 | GOLDSTEIN TAX ADVISORS |
| ReturnHeader/PreparerFirmGrp/PreparerUSAddress/AddressLine1Txt | 0 | 6507 WILKINS AVE STE 202 |
| ReturnHeader/PreparerFirmGrp/PreparerUSAddress/CityNm | 0 | PITTSBURGH |
| ReturnHeader/PreparerFirmGrp/PreparerUSAddress/StateAbbreviationCd | 0 | PA |
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| ReturnHeader/PreparerPersonGrp/PhoneNum | 0 | 4123629040 |
| ReturnHeader/PreparerPersonGrp/PreparationDt | 0 | 2025-08-06 |
| ReturnHeader/PreparerPersonGrp/PreparerPersonNm | 0 | BARRY KAUFMAN CPA |
| ReturnHeader/PreparerPersonGrp/SelfEmployedInd | 0 | X |
| ReturnHeader/ReturnTs | 0 | 2025-08-12T10:38:56-04:00 |
| ReturnHeader/ReturnTypeCd | 0 | 990EZ |
| ReturnHeader/TaxPeriodBeginDt | 0 | 2024-01-01 |
| ReturnHeader/TaxPeriodEndDt | 0 | 2024-12-31 |
| ReturnHeader/TaxYr | 0 | 2024 |
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