Civic Intelligence

Professional Association For

EIN 22-2582290 • 501(c)6 • Brownsburg, IN

Profile

The professional association of customer engagement (pace) is the only non-profit trade assocation dedicated exclusively to the advancement of companies that engage with customers via the contact center. We promote our members' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.

7230 Arbuckle Commons Ste 190Brownsburg, IN 46112

www.paceassociation.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

Score unavailable

No value available

Liabilities-to-assets requires both liabilities and assets on the latest valid filing.

Source year 2024

Liabilities / Revenue

Score unavailable

No value available

Liabilities-to-revenue requires both liabilities and revenue on the latest valid filing.

Source year 2024

Net Margin

Score unavailable

No value available

Net margin requires both revenue and expenses on the latest valid filing.

Source year 2024

Top Officer Pay

77th percentile

$0

Higher top officer pay than 77% of similar nonprofits.

501(c)6 • <$500k nonprofits • Source year 2024

Asset Growth

8th percentile

-100%

Faster asset growth than 8% of similar nonprofits.

501(c)6 • <$500k nonprofits • Annualized from 2023 to 2024

Revenue Growth

Score unavailable

No value available

No valid filing value is available for this score.

Assets

Down

$0

Down $417,750 (-100%) from 2023

Liabilities

-

No earlier filing loaded for comparison.

Net Assets

Up

$0

Up $451,978 (+100%) from 2023

Revenue

-

No earlier filing loaded for comparison.

Expenses

-

No earlier filing loaded for comparison.

Net Income

-

No earlier filing loaded for comparison.

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$1.0M$500K$0-$500KAssets 2010: $473,351Liabilities 2010: $573,581Net Assets 2010: -$100,2302010Assets 2011: $314,592Liabilities 2011: $639,380Net Assets 2011: -$324,7882011Assets 2014: $247,654Liabilities 2014: $375,130Net Assets 2014: -$127,4762014Assets 2015: $315,094Liabilities 2015: $132,265Net Assets 2015: $182,8292015Assets 2016: $358,958Liabilities 2016: $141,387Net Assets 2016: $217,5712016Assets 2017: $268,055Liabilities 2017: $126,497Net Assets 2017: $141,5582017Assets 2018: $250,155Liabilities 2018: $215,406Net Assets 2018: $34,7492018Assets 2019: $276,552Liabilities 2019: $297,649Net Assets 2019: -$21,0972019Assets 2020: $277,593Liabilities 2020: $185,702Net Assets 2020: $91,8912020Assets 2021: $296,900Liabilities 2021: $107,120Net Assets 2021: $189,7802021Assets 2023: $417,750Liabilities 2023: $869,728Net Assets 2023: -$451,9782023Assets 2024: $0Net Assets 2024: $02024

Highlighted filing

2024

Assets$0
Liabilities-
Net Assets$0

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$2.0M$1.0M$0-$1.0MExpenses 2010: $1,895,7012010Revenue 2011: $1,717,673Expenses 2011: $1,811,926Net Income 2011: -$94,2532011Revenue 2014: $1,432,078Expenses 2014: $1,323,808Net Income 2014: $108,2702014Revenue 2015: $1,222,739Expenses 2015: $912,434Net Income 2015: $310,3052015Revenue 2016: $1,041,432Expenses 2016: $1,006,690Net Income 2016: $34,7422016Revenue 2017: $1,023,872Expenses 2017: $1,099,885Net Income 2017: -$76,0132017Revenue 2018: $1,033,002Expenses 2018: $1,139,811Net Income 2018: -$106,8092018Revenue 2019: $1,083,184Expenses 2019: $1,139,030Net Income 2019: -$55,8462019Revenue 2020: $826,364Expenses 2020: $713,376Net Income 2020: $112,9882020Revenue 2021: $697,229Expenses 2021: $599,340Net Income 2021: $97,8892021Revenue 2023: $1,428,274Expenses 2023: $1,723,265Net Income 2023: -$294,9912023

Latest loaded filing

2023

Revenue$1,428,274
Expenses$1,723,265
Net Income-$294,991

Filings

Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Aug 6, 2025
Return Version
2024v5.0
Mission and Program Overview

Mission

The professional association for customer engagement (pace) is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. We promote our members ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.pace values members by providing essential business elements in the form of:-forums for networking at international, national and regional levels;-programs for business learning;-advocacy of contact center users and providers'interests before state and federal government;-research on consumer and regulatory topics of interest to contact centers in their business operations;-information about global developments in contact centers; and-education of the general public and media to promote contact center providers and users' business interests of their strong commitment to customer service

The professional association of customer engagement (pace) is the only non-profit trade assocation dedicated exclusively to the advancement of companies that engage with customers via the contact center. We promote our members' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.

Program Services

DescriptionGrantsExpenses
THE MEMBERS OF PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT, INC. (PACE) INCLUDE THE CALL CENTERS, TRAINERS, CONSULTANS, AND EQUIPMENT SUPPLIERS THAT INITIATE, FACILIATATE, AND GENERATE TELEPHONE, INTERNET AND EMAIL SALES. ESSENTIALLY, ANY COMPANY THAT USES THE TELEPHONE IN THEIR SALES, MARKETING, AND/OR CUSTOMER SERVICE STREAM WOULD DEREIVE BENEFIT FROM MEMBERSHIP WITH PACE. THE ORGANIZATION COLLECTS MEMBERSHIP DUES IN ORDER TO PROVIDE MEMBERS WITH BUSINESS OPPORTUNITIES, PROTECTION FROM GOVERNMENT REGULATIONS, EDUCATION AND COMMUNICATION.--
DURING THE YEAR, PACE HELD OVER MULTIPLE EVENTS FOR THE BENEFIT OF ITS MEMBERS. THESE EVENTS FURTHER THE ASSOCIATION'S OBJECTIVE OF PROVIDING EDUCATION AND NETWORKING OPPORTUNITIES AND CONTINUING TO IMPROVE THE OVERALL HEALTH OF THE CONTACT CENTER CHANNEL.--
THE PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT SELF REGULATORY ORGANIZATION (PACE-SRO), A DIVISION OF PACE, INCORPROATES ASPECTS OF GOVERNMENTAL REGULATIONS AND CONSUMER PROTECTION RULES FOR CONTACT CENTERS. THE GOAL OF THE PACE-SRO IS TO ASSURE A POSTIIVE CONTACT CENTER EXPERIENCE FOR CONSUMERS AND PROVIDE AN OBJECTIVE SYSTEM THAT REINFORCES COMPANIES' COMMITMENT TO GOVERNMENT COMPLIANCE. PACE FURTHER BROADED ITS SRO INTIIATIVE BY CREATING ACCREDITATION OPPORTUNITIES THROUGH THE TAYLOR INSTITUTE OF AKRON UNIVERSITY AND CONTINUED COOPERATION WITH THE FEDERAL TRADE COMMISSION AND FEDERAL COMMUNICATIONS COMMISSION.--
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
GREGORY GRAGGChair-$0--
Filing and Contact Details

Filer

Filer Name
Professional Association for
EIN
22-2582290
Phone
3178169336
Address
7230 ARBUCKLE COMMONS STE 190, BROWNSBURG, IN 46112

Signing Officer

Name
Gregory Gragg
Title
Chair
Phone
8165916529
Signed
2025-08-06
Discuss with paid preparer
Yes

Preparer

Firm
Goldstein Tax Advisors
Address
6507 WILKINS AVE STE 202, PITTSBURGH, PA 15217
Preparer
Barry Kaufman CPA
Phone
4123629040
Supplemental Narrative

Additional Explanations

Form 990-ez, Part I, Line 20

Business ceased operations 451,978

Form 990-ez, Part II, Line 24

Accounts receivable 410,393 0 security deposits 0 0 total 410,393 0

Form 990-ez, Part II, Line 26

Accounts payable and accrued expenses 869,728 0

Form 990-ez, Part III

The professional association of customer engagement (pace) is the only non-profit trade assocation dedicated exclusively to the advancement of companies that engage with customers via the contact center. We promote our members' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.

Form 990-ez, Part III, Line 28

The members of professional association for customer engagement, inc. (pace) include the call centers, trainers, consultans, and equipment suppliers that initiate, faciliatate, and generate telephone, internet and email sales. Essentially, any company that uses the telephone in their sales, marketing, and/or customer service stream would dereive benefit from membership with pace. The organization collects membership dues in order to provide members with business opportunities, protection from government regulations, education and communication.

Form 990-ez, Part III, Line 29

During the year, pace held over multiple events for the benefit of its members. These events further the association's objective of providing education and networking opportunities and continuing to improve the overall health of the contact center channel.

Form 990-ez, Part III, Line 30

The professional association for customer engagement self regulatory organization (pace-sro), a division of pace, incorproates aspects of governmental regulations and consumer protection rules for contact centers. The goal of the pace-sro is to assure a postiive contact center experience for consumers and provide an objective system that reinforces companies' commitment to government compliance. Pace further broaded its sro intiiative by creating accreditation opportunities through the taylor institute of akron university and continued cooperation with the federal trade commission and federal communications commission.

Raw XML Appendix102 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990EZ/PrimaryExemptPurposeTxt0THE PROFESSIONAL ASSOCIATION OF CUSTOMER ENGAGEMENT (PACE) IS THE ONLY NON-PROFIT TRADE ASSOCATION DEDICATED EXCLUSIVELY TO THE ADVANCEMENT OF COMPANIES THAT ENGAGE WITH CUSTOMERS VIA THE CONTACT CENTER. WE PROMOTE OUR MEMBERS' ABILITY TO PROVIDE OUTSTANDING CUSTOMER SERVICE AND SALES SOLUTIONS DELIVERED VIA OMNI CHANNEL COMMUNICATION INCLUDING VOICE, EMAIL, CHAT, TEXT AND SOCIAL MEDIA.
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IRS990EZ/ProgramSrvcAccomplishmentGrp/DescriptionProgramSrvcAccomTxt1DURING THE YEAR, PACE HELD OVER MULTIPLE EVENTS FOR THE BENEFIT OF ITS MEMBERS. THESE EVENTS FURTHER THE ASSOCIATION'S OBJECTIVE OF PROVIDING EDUCATION AND NETWORKING OPPORTUNITIES AND CONTINUING TO IMPROVE THE OVERALL HEALTH OF THE CONTACT CENTER CHANNEL.
IRS990EZ/ProgramSrvcAccomplishmentGrp/DescriptionProgramSrvcAccomTxt2THE PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT SELF REGULATORY ORGANIZATION (PACE-SRO), A DIVISION OF PACE, INCORPROATES ASPECTS OF GOVERNMENTAL REGULATIONS AND CONSUMER PROTECTION RULES FOR CONTACT CENTERS. THE GOAL OF THE PACE-SRO IS TO ASSURE A POSTIIVE CONTACT CENTER EXPERIENCE FOR CONSUMERS AND PROVIDE AN OBJECTIVE SYSTEM THAT REINFORCES COMPANIES' COMMITMENT TO GOVERNMENT COMPLIANCE. PACE FURTHER BROADED ITS SRO INTIIATIVE BY CREATING ACCREDITATION OPPORTUNITIES THROUGH THE TAYLOR INSTITUTE OF AKRON UNIVERSITY AND CONTINUED COOPERATION WITH THE FEDERAL TRADE COMMISSION AND FEDERAL COMMUNICATIONS COMMISSION.
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IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0BUSINESS CEASED OPERATIONS 451,978
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1ACCOUNTS RECEIVABLE 410,393 0 SECURITY DEPOSITS 0 0 TOTAL 410,393 0
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2ACCOUNTS PAYABLE AND ACCRUED EXPENSES 869,728 0
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3THE PROFESSIONAL ASSOCIATION OF CUSTOMER ENGAGEMENT (PACE) IS THE ONLY NON-PROFIT TRADE ASSOCATION DEDICATED EXCLUSIVELY TO THE ADVANCEMENT OF COMPANIES THAT ENGAGE WITH CUSTOMERS VIA THE CONTACT CENTER. WE PROMOTE OUR MEMBERS' ABILITY TO PROVIDE OUTSTANDING CUSTOMER SERVICE AND SALES SOLUTIONS DELIVERED VIA OMNI CHANNEL COMMUNICATION INCLUDING VOICE, EMAIL, CHAT, TEXT AND SOCIAL MEDIA.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt4THE MEMBERS OF PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT, INC. (PACE) INCLUDE THE CALL CENTERS, TRAINERS, CONSULTANS, AND EQUIPMENT SUPPLIERS THAT INITIATE, FACILIATATE, AND GENERATE TELEPHONE, INTERNET AND EMAIL SALES. ESSENTIALLY, ANY COMPANY THAT USES THE TELEPHONE IN THEIR SALES, MARKETING, AND/OR CUSTOMER SERVICE STREAM WOULD DEREIVE BENEFIT FROM MEMBERSHIP WITH PACE. THE ORGANIZATION COLLECTS MEMBERSHIP DUES IN ORDER TO PROVIDE MEMBERS WITH BUSINESS OPPORTUNITIES, PROTECTION FROM GOVERNMENT REGULATIONS, EDUCATION AND COMMUNICATION.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt5DURING THE YEAR, PACE HELD OVER MULTIPLE EVENTS FOR THE BENEFIT OF ITS MEMBERS. THESE EVENTS FURTHER THE ASSOCIATION'S OBJECTIVE OF PROVIDING EDUCATION AND NETWORKING OPPORTUNITIES AND CONTINUING TO IMPROVE THE OVERALL HEALTH OF THE CONTACT CENTER CHANNEL.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt6THE PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT SELF REGULATORY ORGANIZATION (PACE-SRO), A DIVISION OF PACE, INCORPROATES ASPECTS OF GOVERNMENTAL REGULATIONS AND CONSUMER PROTECTION RULES FOR CONTACT CENTERS. THE GOAL OF THE PACE-SRO IS TO ASSURE A POSTIIVE CONTACT CENTER EXPERIENCE FOR CONSUMERS AND PROVIDE AN OBJECTIVE SYSTEM THAT REINFORCES COMPANIES' COMMITMENT TO GOVERNMENT COMPLIANCE. PACE FURTHER BROADED ITS SRO INTIIATIVE BY CREATING ACCREDITATION OPPORTUNITIES THROUGH THE TAYLOR INSTITUTE OF AKRON UNIVERSITY AND CONTINUED COOPERATION WITH THE FEDERAL TRADE COMMISSION AND FEDERAL COMMUNICATIONS COMMISSION.
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ReturnHeader/BuildTS02025-03-06 01:10:19Z
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ReturnHeader/ReturnTs02025-08-12T10:38:56-04:00
ReturnHeader/ReturnTypeCd0990EZ
ReturnHeader/TaxPeriodBeginDt02024-01-01
ReturnHeader/TaxPeriodEndDt02024-12-31
ReturnHeader/TaxYr02024

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