Civic Intelligence

211Info

EIN 93-0784586 • 501(c)3 • Portland, OR

View Organization Page

Profile

Our central hub empowers oregon and southwest washington communities by helping people identify, navigate and connect with the local resources they need.

7535 NE Ambassador Place BPortland, OR 97220

www.211info.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

51st percentile

0.13x

Higher debt load relative to assets than 51% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2023

Liabilities / Revenue

40th percentile

0.10x

Higher debt load relative to revenue than 40% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2023

Net Margin

70th percentile

17%

Higher net margin than 70% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2023

Top Officer Pay

Score unavailable

No value available

No filing with officer rows is available for this organization yet.

Asset Growth

90th percentile

42%

Faster asset growth than 90% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2022 to 2023

Revenue Growth

55th percentile

9.2%

Faster revenue growth than 55% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2022 to 2023

Balance Sheet
Liabilities / Assets51st percentile

Assets

Up

$8,339,364

Up $864,213 (+12%) from 2023

Liabilities

Down

$750,988

Down $221,234 (-23%) from 2023

Net Assets

Up

$7,588,376

Up $1,085,447 (+17%) from 2023

Operations
Liabilities / Revenue40th percentileNet Margin70th percentile

Revenue

Up

$9,814,903

Up $207,074 (+2.2%) from 2023

Expenses

Up

$9,141,776

Up $1,127,728 (+14%) from 2023

Net Income

Down

$673,127

Down $920,654 (-58%) from 2023

Trend Graphs

Balance Sheet Trend

Asset Growth90th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$10M$5.0M$0Assets 2011: $305,238Liabilities 2011: $131,048Net Assets 2011: $174,1902011Assets 2012: $555,361Liabilities 2012: $117,230Net Assets 2012: $438,1312012Assets 2013: $391,636Liabilities 2013: $234,928Net Assets 2013: $156,7082013Assets 2014: $306,253Liabilities 2014: $258,513Net Assets 2014: $47,7402014Assets 2015: $428,734Liabilities 2015: $192,127Net Assets 2015: $236,6072015Assets 2016: $944,311Liabilities 2016: $363,559Net Assets 2016: $580,7522016Assets 2017: $1,561,642Liabilities 2017: $527,457Net Assets 2017: $1,034,1852017Assets 2018: $1,615,626Liabilities 2018: $292,448Net Assets 2018: $1,323,1782018Assets 2019: $1,848,697Liabilities 2019: $262,277Net Assets 2019: $1,586,4202019Assets 2020: $2,887,565Liabilities 2020: $803,777Net Assets 2020: $2,083,7882020Assets 2021: $4,043,324Liabilities 2021: $562,938Net Assets 2021: $3,480,3862021Assets 2022: $5,254,774Liabilities 2022: $458,342Net Assets 2022: $4,796,4322022Assets 2023: $7,475,151Liabilities 2023: $972,222Net Assets 2023: $6,502,9292023Assets 2024: $8,339,364Liabilities 2024: $750,988Net Assets 2024: $7,588,3762024

Highlighted filing

2024

Assets$8,339,364
Liabilities$750,988
Net Assets$7,588,376
Open 2024 Filing

Operations Trend

Revenue Growth55th percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$10M$5.0M$0-$5.0MExpenses 2011: $1,660,7092011Expenses 2012: $1,959,6602012Expenses 2013: $2,473,9052013Revenue 2014: $2,419,276Expenses 2014: $2,528,244Net Income 2014: -$108,9682014Revenue 2015: $2,128,826Expenses 2015: $1,939,959Net Income 2015: $188,8672015Revenue 2016: $2,675,682Expenses 2016: $2,331,537Net Income 2016: $344,1452016Revenue 2017: $4,003,913Expenses 2017: $3,550,480Net Income 2017: $453,4332017Revenue 2018: $3,805,079Expenses 2018: $3,516,086Net Income 2018: $288,9932018Revenue 2019: $3,542,021Expenses 2019: $3,278,779Net Income 2019: $263,2422019Revenue 2020: $4,301,519Expenses 2020: $3,797,668Net Income 2020: $503,8512020Revenue 2021: $8,442,466Expenses 2021: $7,144,078Net Income 2021: $1,298,3882021Revenue 2022: $8,798,476Expenses 2022: $7,133,077Net Income 2022: $1,665,3992022Revenue 2023: $9,607,829Expenses 2023: $8,014,048Net Income 2023: $1,593,7812023Revenue 2024: $9,814,903Expenses 2024: $9,141,776Net Income 2024: $673,1272024

Highlighted filing

2024

Revenue$9,814,903
Expenses$9,141,776
Net Income$673,127
Open 2024 Filing

Filings

Most recent year

2024 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$8,339,364
Liabilities
$750,988
Net assets
$7,588,376
Revenue
$9,814,903
Expenses
$9,141,776
Net income
$673,127
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$8.34$0.75$7.59$9.81$9.14$0.67
2023Detailed filing. Detailed filing data is available for this year.$7.48$0.97$6.50$9.61$8.01$1.59
2022Detailed filing. Detailed filing data is available for this year.$5.25$0.46$4.80$8.80$7.13$1.67
2021Detailed filing. Detailed filing data is available for this year.$4.04$0.56$3.48$8.44$7.14$1.30
2020Detailed filing. Detailed filing data is available for this year.$2.89$0.80$2.08$4.30$3.80$0.50
2019Detailed filing. Detailed filing data is available for this year.$1.85$0.26$1.59$3.54$3.28$0.26
2018Detailed filing. Detailed filing data is available for this year.$1.62$0.29$1.32$3.81$3.52$0.29
2017Detailed filing. Detailed filing data is available for this year.$1.56$0.53$1.03$4.00$3.55$0.45
2016Detailed filing. Detailed filing data is available for this year.$0.94$0.36$0.58$2.68$2.33$0.34
2015Detailed filing. Detailed filing data is available for this year.$0.43$0.19$0.24$2.13$1.94$0.19
2014Detailed filing. Detailed filing data is available for this year.$0.31$0.26$0.05$2.42$2.53$0.11
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.39$0.23$0.16$2.47
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.56$0.12$0.44$1.96
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.31$0.13$0.17$1.66
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jul 1, 2023 to Jun 30, 2024
Signed
May 9, 2025
Return Version
2023v6.0
Gross Receipts
$10,319,903
Mission and Program Overview

Mission

Our central hub empowers oregon and southwest washington communities by helping people identify, navigate and connect with the local resources they need.

211info connects the people of oregon and sw washington with the community resources they need. Our central hub empowers oregon and southwest washington communities by helping people identify, navigate, and connect with the local resources they need.

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities$2,456,571$4,463,769▲ $2,007,198
Savings and Temporary Cash Investments$1,021,105$1,751,223▲ $730,118
Accounts Receivable$1,830,682$1,641,549▼ $189,133
Prepaid Expenses and Deferred Charges$96,665$136,088▲ $39,423
Land, Buildings, and Equipment, Net$19,694$11,938▼ $7,756
Cash and Non-Interest-Bearing Accounts$1,587,964$135▼ $1,587,829
Total Assets$7,475,151$8,339,364▲ $864,213
Other Assets Total$462,470$334,662▼ $127,808
Liabilities
Accounts Payable and Accrued Expenses$487,437$352,482▼ $134,955
Other Liabilities$462,576$344,387▼ $118,189
Deferred Revenue$22,209$54,119▲ $31,910
Total Liabilities$972,222$750,988▼ $221,234
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$6,502,929$7,588,376▲ $1,085,447
Total Net Assets Fund Balance$6,502,929$7,588,376▲ $1,085,447
Total Liabilities and Net Assets / Fund Balance$7,475,151$8,339,364▲ $864,213

Asset Categories

AssetBook ValueDepreciationBasis
Other Land Buildings$0$171,598$171,598
Equipment$11,938$123,616$135,554
Leasehold Improvements$0$24,823$24,823
Compensation and Service Providers
Top Officer PayScore unavailable

Employees

NameTitleFull / Part TimeBaseOtherTotal
Daniel HermanCEOFT$184,956$3,699$188,655

Board Members and Trustees

NameTitle
Piseth PichBoard Chair
Susan Fischer-makiVice Chair
Angela MitchellBoard Member
Craig OppermanBoard Member
Ellen PinneyBoard Member
Graham BouldinBoard Member
Leroy PattonBoard Member
Martin TaylorBoard Member
Ned MossmanBoard Member
Michael PopeSecretary
Erick MaddoxTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
IncontactForeign Language TranslationLOCKBOX 0268/PO BOX 7247, Philadelphia, PA 19170-0268$231,649
Faster ConnectionsTech Support & System Maintenance12617 SW 56TH CT, Portland, OR 97219-7157$103,831
Revenue and Support

Revenue Composition

Contributions and Grants
$9,667,725
Program Service Revenue
$0
Investment Income
$144,582
Other Revenue
$2,596
All Other Contributions
$879,347
Change in Net Assets
$673,127

Audited Revenue Reconciliation

Revenue per Audited Statements
$9,814,903
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$412,320
Total Revenue per Audited Statements
$10,227,223
Total Revenue per Form 990
$9,814,903
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$7,650,739
Other Expenses$1,491,037
Total Fundraising Expense$75,061
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$5,500,783$614,613$30,730$6,146,126
Other Employee Benefits$695,601$77,721$3,886$777,208
Information Technology$620,151$45,053$2,252$667,456
Payroll Taxes$423,084$47,272$2,364$472,720
Fees for Services Other$283,740$20,202$32,611$336,553
Occupancy$189,141$21,132$1,057$211,330
Current Officers, Directors, Trustees, and Key Employees$186,802$20,872$1,044$208,718
Fees for Services Lobbying$63,000--$63,000
Travel$45,737$5,110$255$51,102
Pension Plan Contributions$41,141$4,597$229$45,967
All Other Expenses$37,181$5,931$208$43,320
Office Expenses$31,427$3,511$176$35,114
Fees for Services Accounting-$33,500-$33,500
Insurance$19,098$2,134$107$21,339
Advertising$18,407$2,057$103$20,567
Depreciation Depletion$6,941$776$39$7,756
Total Functional Expenses$8,162,234$904,481$75,061$9,141,776

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$9,141,776
Total Expenses per Audited Statements$9,141,776
Total Expenses per Form 990$9,141,776
Expenses Not Reported on Financial Statements$0
Expenses Not Reported on Form 990$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
Yes
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Operating Lease Liabilities$344,387
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section A, Line 8B

“There were no meetings of any committees with the authority to act on behalf of the governing body.”

Form 990, Part VI, Section B, Line 11B

“The board of directors will review the form 990 at its next scheduled meeting, which will be subsequent to the irs filing.”

Form 990, Part VI, Section B, Line 12C

“All board members sign a conflict of interest at beginning of service stating that they will not use their service for personal benefit. This applies to all board members and is reviewed as issues arise. If there is a potential conflict the board chair and ceo review to determine next steps.”

Form 990, Part VI, Section B, Line 15A

“Ceo compensation is set by the board of directors. The board used a comprehensive salary review process using both internal and external advisors and incorporating a broad set of factors.”

Form 990, Part VI, Section C, Line 19

“The organization makes its governing documents, conflict of interest policy, and financial statements available to the public upon request.”

Filing and Contact Details

Filer

Filer Name
211info
EIN
93-0784586
Phone
5032263099
Address
7535 NE AMBASSADOR PLACE B, PORTLAND, OR 97220

Signing Officer

Name
Dan Herman
Title
CEO
Phone
5034162603
Signed
2025-05-09
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Dan Herman
Formed
1980
Legal Domicile
Or
Voting Board Members
11
Independent Board Members
11
Employees
160
Volunteers
20

Preparer

Firm
Mcdonald Jacobs Pc
Address
121 SW SALMON ST STE 1100, PORTLAND, OR 97204
Preparer
Sang Ahn
Phone
5032270581
Supplemental Narrative

Additional Explanations

Form 990, Part XII, Line 2C

“The process has not changed from the prior year.”

Financial Statement Notes

PART X, LINE 2:

“The organization follows the provisions of fasb asc topic 740 accounting for uncertainty in income taxes. Management has evaluated the organization's tax positions and concluded that there are no uncertain tax positions that require adjustment to the financial statements to comply with provisions of this topic.”

Raw XML AppendixShowing 400 of 555 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/ActivityOrMissionDesc0211INFO CONNECTS THE PEOPLE OF OREGON AND SW WASHINGTON WITH THE COMMUNITY RESOURCES THEY NEED. OUR CENTRAL HUB EMPOWERS OREGON AND SOUTHWEST WASHINGTON COMMUNITIES BY HELPING PEOPLE IDENTIFY, NAVIGATE, AND CONNECT WITH THE LOCAL RESOURCES THEY NEED.
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IRS990/Desc0CORE 211INFO SERVICES: 211INFO ADDRESSES COMMUNITY DETERMINANTS OF HEALTH BY LINKING CONSUMERS WITH THE PROGRAMS THAT PROMOTE HEALTH, RESILIENCY AND IMPROVED CHILDHOOD OUTCOMES IN OREGON AND SOUTHWEST WASHINGTON: FOOD, SHELTER, AFFORDABLE HOUSING, PARENTING RESOURCES, HEALTH CARE, DENTAL, MENTAL HEALTH, CRISIS SERVICES, FORECLOSURE PREVENTION PROGRAMS, EMPLOYMENT, LEGAL AID, SCHOOL READINESS, CLOTHING, MATERNAL AND CHILD HEALTH, AND RELATED PROGRAMS. 211INFO PROVIDES A DETAILED, UPDATED AND UNBIASED DATABASE OF RECORDS FROM 3,000 HEALTH AND SOCIAL SERVICE ORGANIZATIONS, INCLUDING NONPROFIT, GOVERNMENT AND FAITH-BASED ASSISTANCE. FOR CONSUMERS, THE SERVICE IS FREE, CONFIDENTIAL AND LIVE, WITH A TEAM OF CERTIFIED COMMUNITY INFORMATION SPECIALISTS PROVIDING REFERRALS, COLLECTING DEMOGRAPHIC DATA AND ASKING "THE SECOND QUESTION," WHICH MAY LEAD PEOPLE TO A PROGRAM THEY DIDN'T REALIZE WAS AVAILABLE. FOR INSTANCE, SOMEONE SEEKING HELP WITH THEIR ELECTRIC BILL MAY NOT REALIZE THEY MAY QUALIFY FOR JOB TRAINING. 211INFO'S SERVICES ARE PROVIDED BY TELEPHONE, TEXT, EMAIL, WEBSITE AND MOBILE APP, AND PARTNER AGENCIES' PROGRAMS AND EVENTS ARE PUBLICIZED THROUGH SOCIAL MEDIA. OUTREACH STAFF AND COMMUNITY INFORMATION SPECIALISTS HELP TO EDUCATE CLIENTS AND PARTNER AGENCIES ABOUT THE NETWORK OF SERVICES AVAILABLE IN THEIR COMMUNITIES. DATA ANALYTICS HELP COMMUNITY LEADERS ASSESS SOCIAL SERVICE NEEDS, DEMOGRAPHIC PATTERNS AND SITE-SPECIFIC TRENDS.
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IRS990/MissionDesc0OUR CENTRAL HUB EMPOWERS OREGON AND SOUTHWEST WASHINGTON COMMUNITIES BY HELPING PEOPLE IDENTIFY, NAVIGATE AND CONNECT WITH THE LOCAL RESOURCES THEY NEED.
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IRS990/ProgSrvcAccomActy2Grp/Desc0SPECIALTY PROGRAMS: IN ADDITION TO COMPREHENSIVE INFORMATION AND REFERRAL, A STATEWIDE DATABASE OF RECORDS FROM 2,574 ORGANIZATIONS, OUTREACH AND DATA REPORTING, 211INFO PROVIDES SPECIALTY PROGRAMS THAT OFFER A DEEPER LEVEL OF EDUCATION, ADVOCACY AND SUBJECT-AREA EXPERTISE. EMERGENCY REPONSE: THE AGENCY SERVES AS A TRIAGE POINT FOR PUBLIC INQUIRY DURING LOCAL AND STATEWIDE DISASTER RESPONSE, USING FAQS AND SCRIPTS THAT CONVEY AUTHORITATIVE MESSAGING. UTILIZING OUR CONTACT CENTER AND ROBUST SOCIAL MEDIA COMMUNICATIONS, 211INFO PROVIDES RELIABLE AND ACCESSIBLE INFORMATION DURING RAPIDLY CHANGING CONDITIONS. SPECIALTY PROGRAMS: 211INFO PROVIDES EXPERTISE IN AREAS INCLUDING COORDINATED ENTRY INTO HOUSING/SHELTER; MATERNAL AND CHILD HEALTH; FOOD RESOURCES; AND SUPPORTS FOR LOW-INCOME PEOPLE WHO MUST TRAVEL TO ACCESS BREAST CANCER TREATMENT. SOME EXAMPLES OF THIS WORK INCLUDE:- AS PART OF THE COORDINATED ENTRY SYSTEM FOR MULTNOMAH COUNTY'S HOMELESS FAMILIES SYSTEM OF CARE, 211INFO PROVIDES A SINGLE POINT OF CONTACT FOR PROGRAMS THAT SUPPORT FAMILIES EXPERIENCING HOMELESSNESS, INCLUDING A 24/7 CONTACT CENTER, SHELTER REFERRALS, TRANSPORTATION OPTIONS, AND DATA ENTRY TO INPUT FAMILY INFORMATION INTO THE HOMELESS MANAGEMENT INFORMATION SYSTEM USED BY ALL PARTICIPATING AGENCIES. 211INFO SPECIALISTS COORDINATE MEETINGS BETWEEN FAMILIES AND COUNTY HOUSING TEAM MEMBERS; SPECIALISTS ALSO MANAGE WAITLISTS FOR HOUSING PLACEMENT. THESE PROGRAMS INCLUDE DOING SCREENINGS FOR HOMELESS VETERANS.- WORKING WITH THE OREGON HEALTH AUTHORITY, 211INFO PROVIDES EXPERT STAFF AND REPORTS ON WOMEN AND CHILDREN'S ACCESS TO HEALTH CARE, FOOD, SEXUAL AND REPRODUCTIVE HEALTH CARE, PREGNANCY SUPPORTS, AND IMMUNIZATIONS.- 211INFO'S PARENT EDUCATORS OFFER CHILD DEVELOPMENT INFORMATION AND REFERRALS TO CHILD CARE, PARENTING SUPPORTS, EARLY ASSESSMENT, SPECIAL EDUCATION, TRAUMA-INFORMED TREATMENT PROGRAMS AND RELATED PROGRAMS. FAMILIES CONTACTING 211INFO ARE INFORMED ABOUT STATE TANF AND ERDC PROGRAMS.
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IRS990/ProgSrvcAccomActy3Grp/Desc0211INFO'S COORDINATION CENTER HELPS PEOPLE NAVIGATE COMMUNITY RESOURCES, PROVIDES FOLLOW UP TO CLIENTS, AND DOCUMENTS OUTCOMES BY PARTNERING WITH CCOS, HEALTH CARE SYSTEMS AND RELATED ORGANIZATIONS. THIS RESULTS IN A "CLOSED LOOP REFERRAL SYSTEM" FOR CONSUMER AND HEALTHCARE PROVIDERS. IN ADDITION TO A CORE FOCUS ON HEALTH AND SOCIAL SERVICES 211INFO PROVIDES SERVICES TO OTHER ORGANIZATIONS, GENERALLY ON A CONTRACT BASIS, WITH QUICK-RESPONSE STAFFING, DATA REPORTING AND TECHNICAL EXPERTISE. 211INFO IS LISTED IN THE OREGON PROCUREMENT INFORMATION NETWORK. EXAMPLES OF THESE CONTRACTS INCLUDE A 24/7 FOSTER PARENT SUPPORT HOTLINE, AND A PESTICIDE EXPOSURE HOTLINE FOR THE OREGON DEPARTMENT OF AGRICULTURE.
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