Civic Intelligence

Services for the Underserved Inc

990 • Fiscal year 2024 • EIN 91-2071511

Jul 01, 2023 to Jun 30, 2024 • Filed on May 09, 2025

Organization ProfileWWW.SUS.ORG
463 Seventh Avenue Suite fl 17New York, NY 10018

(212) 633-6900

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

86th percentile

0.88x

Higher debt load relative to assets than 86% of similar nonprofits.

2024 filings • 501(c)3 • $250M-$1B nonprofits • Source year 2024

Liabilities / Revenue

52nd percentile

0.51x

Higher debt load relative to revenue than 52% of similar nonprofits.

2024 filings • 501(c)3 • $250M-$1B nonprofits • Source year 2024

Net Margin

33rd percentile

-0.0%

Higher net margin than 33% of similar nonprofits.

2024 filings • 501(c)3 • $250M-$1B nonprofits • Source year 2024

Top Officer Pay

31st percentile

$540,277

Higher top officer pay than 31% of similar nonprofits.

Top officer pay equals 0.2% of source-year revenue.

2024 filings • 501(c)3 • $250M-$1B nonprofits • Source year 2024

Asset Growth

5th percentile

-9.9%

Faster asset growth than 5% of similar nonprofits.

2024 filings • 501(c)3 • $250M-$1B nonprofits • Annualized from 2023 to 2024

Revenue Growth

38th percentile

5.7%

Faster revenue growth than 38% of similar nonprofits.

2024 filings • 501(c)3 • $250M-$1B nonprofits • Annualized from 2023 to 2024

Balance Sheet
Liabilities / Assets86th percentile

Assets

Down

$162,087,136

Down $17,729,076 (-9.9%) from 2023

Net Assets

Down

$20,073,140

Down $70,713 (-0.4%) from 2023

Liabilities

Down

$142,013,996

Down $17,658,363 (-11%) from 2023

Revenue And Expenses
Liabilities / Revenue52nd percentileNet Margin33rd percentile

Revenue

Up

$275,877,581

Up $14,907,682 (+5.7%) from 2023

Expenses

Up

$275,948,294

Up $14,147,759 (+5.4%) from 2023

Net Income

Up

-$70,713

Up $759,923 (+91%) from 2023

Historical Trend

Balance Sheet Trend

Asset Growth5th percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$200M$150M$100M$50M$0Assets 2010: $54,934,403Liabilities 2010: $41,770,307Net Assets 2010: $13,164,0962010Assets 2011: $53,916,934Liabilities 2011: $40,010,263Net Assets 2011: $13,906,6712011Assets 2012: $53,447,576Liabilities 2012: $38,996,442Net Assets 2012: $14,451,1342012Assets 2013: $55,428,415Liabilities 2013: $42,433,101Net Assets 2013: $12,995,3142013Assets 2014: $54,968,930Liabilities 2014: $39,294,245Net Assets 2014: $15,674,6852014Assets 2015: $58,178,505Liabilities 2015: $41,834,642Net Assets 2015: $16,343,8632015Assets 2016: $65,044,864Liabilities 2016: $48,133,930Net Assets 2016: $16,910,9342016Assets 2017: $65,185,503Liabilities 2017: $49,606,311Net Assets 2017: $15,579,1922017Assets 2018: $83,518,478Liabilities 2018: $72,104,231Net Assets 2018: $11,414,2472018Assets 2019: $113,117,701Liabilities 2019: $93,579,017Net Assets 2019: $19,538,6842019Assets 2020: $103,539,405Liabilities 2020: $87,288,119Net Assets 2020: $16,251,2862020Assets 2021: $158,983,131Liabilities 2021: $135,997,534Net Assets 2021: $22,985,5972021Assets 2022: $148,084,941Liabilities 2022: $126,715,713Net Assets 2022: $21,369,2282022Assets 2023: $179,816,212Liabilities 2023: $159,672,359Net Assets 2023: $20,143,8532023Assets 2024: $162,087,136Liabilities 2024: $142,013,996Net Assets 2024: $20,073,1402024

Highlighted filing

2024

Assets$162,087,136
Liabilities$142,013,996
Net Assets$20,073,140
Open 2024 Filing

Operations Trend

Revenue Growth38th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$300M$200M$100M$0-$100MExpenses 2010: $67,921,1072010Expenses 2011: $70,202,0962011Expenses 2012: $69,099,7552012Expenses 2013: $73,678,2122013Revenue 2014: $85,393,860Expenses 2014: $82,714,489Net Income 2014: $2,679,3712014Revenue 2015: $104,774,991Expenses 2015: $104,105,813Net Income 2015: $669,1782015Revenue 2016: $119,007,411Expenses 2016: $118,440,340Net Income 2016: $567,0712016Revenue 2017: $128,265,108Expenses 2017: $129,589,928Net Income 2017: -$1,324,8202017Revenue 2018: $173,578,139Expenses 2018: $178,858,604Net Income 2018: -$5,280,4652018Revenue 2019: $226,011,034Expenses 2019: $232,474,959Net Income 2019: -$6,463,9252019Revenue 2020: $236,326,822Expenses 2020: $239,614,220Net Income 2020: -$3,287,3982020Revenue 2021: $233,900,178Expenses 2021: $227,165,867Net Income 2021: $6,734,3112021Revenue 2022: $249,357,803Expenses 2022: $250,974,172Net Income 2022: -$1,616,3692022Revenue 2023: $260,969,899Expenses 2023: $261,800,535Net Income 2023: -$830,6362023Revenue 2024: $275,877,581Expenses 2024: $275,948,294Net Income 2024: -$70,7132024

Highlighted filing

2024

Revenue$275,877,581
Expenses$275,948,294
Net Income-$70,713
Open 2024 Filing
Jump To
Filing Snapshot
Filing Period
Jul 1, 2023 to Jun 30, 2024
Signed
May 9, 2025
Return Version
2023v6.0
Gross Receipts
$276,496,456
Mission and Program Overview

Mission

We drive scalable solutions to transform the lives of people with disabilities, people in poverty and people facing homelessness: solutions that contribute to righting societal imbalances.

To support individuals & families facing challenges such as mental illness, dev. Disab., phys. Disab., aids, homelessness,unemployment & poverty; prgrms. Operate primarily in nyc.

Balance Sheet Detail
LineBeginningEndChange
Assets
Accounts Receivable$53,069,095$67,099,197▲ $14,030,102
Land, Buildings, and Equipment, Net$32,929,916$31,772,512▼ $1,157,404
Prepaid Expenses and Deferred Charges$358,057$310,554▼ $47,503
Cash and Non-Interest-Bearing Accounts$132,162$166,695▲ $34,533
Savings and Temporary Cash Investments$0$0→ $0
Other Notes and Loans Receivable, Net$0$0→ $0
Pledges and Grants Receivable$0$0→ $0
Receivable From Disqualified Prsn$0$0→ $0
Receivables From Officers Etc$0$0→ $0
Investments Other Securities$0$0→ $0
Investments Program Related$0$0→ $0
Investments in Publicly Traded Securities$0$0→ $0
Intangible Assets$0$0→ $0
Inventories for Sale or Use$0$0→ $0
Loans From Officers Directors$0$0→ $0
Total Assets$179,816,212$162,087,136▼ $17,729,076
Other Assets Total$93,326,982$62,738,178▼ $30,588,804
Liabilities
Other Liabilities$130,435,461$111,261,638▼ $19,173,823
Accounts Payable and Accrued Expenses$8,954,330$11,820,276▲ $2,865,946
Tax Exempt Bond Liabilities$12,288,930$11,191,160▼ $1,097,770
Mortgage Notes Payable Secured by Investment Property$5,150,376$4,737,745▼ $412,631
Deferred Revenue$2,843,262$3,003,177▲ $159,915
Grants Payable$0$0→ $0
Unsecured Notes Loans Payable$0$0→ $0
Escrow Account Liability$0$0→ $0
Total Liabilities$159,672,359$142,013,996▼ $17,658,363
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$19,404,690$19,626,372▲ $221,682
Net Assets With Donor Restrictions$739,163$446,768▼ $292,395
Total Net Assets Fund Balance$20,143,853$20,073,140▼ $70,713
Total Liabilities and Net Assets / Fund Balance$179,816,212$162,087,136▼ $17,729,076

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$25,864,708$52,123,726$77,988,434
Other Land Buildings$3,030,283$6,171,600$9,201,883
Leasehold Improvements$362,297$5,088,835$5,451,132
Land$2,476,034-$2,476,034
Equipment$39,190$914,527$953,717
Other Assets Org$706,476--
Compensation and Service Providers
Top Officer Pay31st percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Monica SantosChief Operating Officer DdFT$303,674$40,047$343,721
Nadjete NatchabaChief Program OfficerFT$253,773$46,963$300,736
Diane L LanierMedical DirectorFT$257,758$23,024$280,782
Courtney J MorganSr VP Health & Clinical Svc.FT$234,615$24,852$259,467
Guy J PeanMedical DirectorFT$232,482$16,595$249,077

Board Members and Trustees

NameTitle
John a MckessonChair
Perry PerlmutterPresident & CEO
Gail K Mccallion EsqVice Chair
Amelia Wright BrewerBoard Member
Andrew ZimmernBoard Member
Art EdwardsBoard Member
Carolyn P PowellBoard Member
Deborah Wolfe EsqBoard Member
Earl D BrownBoard Member
Erin Felker Bond EsqBoard Member
Gareth Old EsqBoard Member
Jen Press MardenBoard Member
Joann Y Sacks PhdBoard Member
Joshua BiderBoard Member
Joshua D Liston EsqBoard Member
Lawrence HamdanBoard Member
Linda NguyenBoard Member
Marie I Palacios-hardyBoard Member
Peter FriedlandBoard Member
Chris CheneyBoard Member (thru 12/23)
Douglas WalersteinChief Financial Officer
Judith Jones Thru 623Former Chief of Staff
Dr Jorge R Petitformer PRES. & CEO (thru 4/23)
Jacquie HolmesSecretary
Edward HubbardTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
Millin Associates LLCMedical Billing303 MERRICK ROAD SUITE 401, Lynbrook, NY 11563$341,349
Treycom Technologies CorporationSecurity Systems93 ALLEN BOULEVARD SUITE 105, Farmingdale, NY 11735$246,464
Netsmart Technologies INCSoftware Development11100 NALL AVENUE, Overland Park, KS 66211$215,153
Veteran Advocacy Project INCLegalONE LIBERTY PLAZA FLOOR 23, New York, NY 10006$192,000
Casino Security CorporationSecurity Systems1887 WEST 10TH STREET, Brooklyn, NY 11223$180,133
Revenue and Support

Revenue Composition

Contributions and Grants
$150,996,475
Program Service Revenue
$118,348,916
Investment Income
$6,457,308
Other Revenue
$74,882
All Other Contributions
$6,298,805
Change in Net Assets
$-70,713
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$152,646,712
Salaries, Compensation, and Employee Benefits$123,301,582
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$94,252,028--$94,252,028
Occupancy$53,856,210--$53,856,210
Other Employee Benefits$28,984,496--$28,984,496
Travel$6,501,761--$6,501,761
All Other Expenses$5,890,218--$5,890,218
Other Expenses$5,158,091$27,008,867-$5,158,091
Insurance$4,752,555--$4,752,555
Office Expenses$4,655,466--$4,655,466
Depreciation Depletion$3,437,474--$3,437,474
Information Technology$1,245,048--$1,245,048
Fees for Services Other$1,177,022--$1,177,022
Interest$709,073--$709,073
Fees for Services Legal$390,165--$390,165
Payroll Taxes$65,058--$65,058
Total Functional Expenses$248,939,427$27,008,867$0$275,948,294
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Direct Expenses$0
Fundraising Gross Income$0
Gaming Direct Expenses$0
Gaming Gross Income$0
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Loans and Receivables

Line ItemBeginningEndChange
Loans from Officers, Directors, Trustees, and Key Employees$0$0→ $0
Receivables from Disqualified Persons$0$0→ $0
Receivables from Officers, Directors, Trustees, and Key Employees$0$0→ $0
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Operating Leases Liability$61,887,995
Due to Governmental Agencies$37,395,340
Due to Affiliates$11,978,303

Bond Issues

BondIssuerIssuedIssue PricePurpose
CDormitory Authority of the State of New York2015-02-12$8,169,845Acquisition, renov., bond refi.
ABuild Nyc Resource Corporation2018-06-21$6,162,000Acquisition and renovation
ADormitory Authority of the State of New York2010-06-30$3,735,000Acquisition and renovation
DDormitory Authority of the State of New York2016-11-29$3,535,568Acquisition and renovation
BDormitory Authority of the State of New York2019-03-06$3,195,312Acquisition and renovation
BDormitory Authority of the State of New York2012-03-29$1,757,192Acquisition and renovation

Bond Proceeds

BondTotal ProceedsSpentRetiredIssuance Costs
C$8,169,845$15,466$0$127,922
A$6,162,000$18,806$0$123,240
A$3,735,000$0$0$0
D$3,535,568$8,908$0$70,712
B$3,195,312$28,420$0$63,906
B$1,757,192$9,916$0$44,619

Bond Financing Compliance

Form 8038-T filed
Yes
Gross proceeds invested
No
Gross proceeds invested in GIC
No
Corrective action procedures
Yes
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
No
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

FORM 990, PART VI, SECTION B, LINE 11B:

“Form 990 is prepared with reference to the audited financial statements which are reviewed by the board. The completed form 990 is reviewed by senior management and distributed to the board prior to submission. The form 990 is formally reviewed by the finance committee.”

FORM 990, PART VI, SECTION B, LINE 12C:

“On or before july 1st of each year, the organization's employees at management levels, assistant program managers and above, must complete a conflict of interest declaration. The ceo and chief compliance officer shall annually review all such declarations and advise the board of directors concerning potential conflicts indicated by the declarations. The annual disclosure statement for the ceo is reviewed and approved by the chief compliance officer. In addition, the conflict of interest policy is presented and a disclosure statement is signed prior to appointment of new board members and prior to hire of officers and key employees.”

FORM 990, PART VI, SECTION B, LINES 15A AND 15B:

“The organization does not compensate any officer or key employee.”

FORM 990, PART VI, SECTION C, LINE 19:

“The organization makes its governing documents, conflict of interest policy, and financial statements available to the public on its own website and upon request.”

FORM 990, PART VII, SECTION A:

“Compensation paid to monica santos, chief operating officer dd and diane l. Lanier, medical director was issued by a related organization, services for the underserved, inc. (ein: 91-1918247) (the central/parent organization of the group that operated as common paymaster).”

FORM 990, PART VIII, LINE 7, COLUMN (II) OTHER:

“Line 7c includes $6,351,676 gain on sale of lot owned by palladia housing corp.”

Filing and Contact Details

Filer

Filer Name
Services for the Underserved Inc
EIN
91-2071511
In Care Of
% OLGA KOVALCHUK
Phone
2126336900
Address
463 Seventh Avenue Suite fl 17, New York, NY 10018

Signing Officer

Name
Douglas Walerstein
Title
CFO
Phone
9174081636
Signed
2025-05-09
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Perry Perlmutter
Voting Board Members
20
Independent Board Members
20
Employees
0
Volunteers
152

Preparer

Firm
Bdo USA
Address
200 PARK AVENUE 38TH FLOOR, NEW YORK, NY 10166
Preparer
Paul Hammerschmidt
Phone
2128858000
Supplemental Narrative

Financial Statement Notes

SCHEDULE D, PART X, LINE 2:

“Services for the underserved, inc. Must recognize the tax benefit associated with tax positions taken for tax return purposes when it is more likely than not that the position will be sustained upon examination by a taxing authority. Sus does not believe it has taken any material uncertain tax positions and, accordingly, it has not recorded any liability for unrecognized tax benefits. Sus has filed for and received income tax exemptions in the jurisdictions where it is required to do so. Additionally, sus has filed internal revenue service (irs) form 990 information returns, as required, and all other applicable returns in jurisdictions where so required. Sus is subject to routine audits by a taxing authority. As of june 30, 2024, sus was not subject to any examination by a taxing authority. In addition, sus has been determined by the irs not to be a private foundation within the meaning of section 509(a) of the internal revenue code (the code). There was no unrelated business income for the year ended june 30, 2024.”

Raw XML AppendixShowing 400 of 2,082 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Desc0SUS-MENTAL HEALTH PROGRAMS, INC. - OFFERS PEOPLE THEIR OWN PLACE TO LIVE SO THEY MAY FOCUS THEIR ENERGIES ON RECOVERY RATHER THAN SURVIVAL. IT IS FROM THE SAFETY OF THEIR HOMES, WITH ACCESS TO A HOST OF SERVICES AND SUPPORTS THAT INDIVIDUALS BEGIN THEIR JOURNEY OF RECOVERY. MANY RESIDENTS ARE SERVED IN THEIR COMMUNITIES OF ORIGIN SO THEIR NATURAL SUPPORT NETWORKS INTEGRATE INTO THE SERVICE DELIVERY PROCESS. THESE SERVICES INCLUDE A CONTINUUM OF REHABILITATION, TREATMENT AND SUPPORTS DELIVERED WITH CONSUMER PREFERENCE IN MIND. SUS PROVIDES ON-SITE MENTAL HEALTH, SUBSTANCE ABUSE AND PHYSICAL HEALTH TREATMENT TO RESIDENTS. PARTICIPANTS ARE REFERRED FROM HOMELESS SHELTERS; SHELTER BASED MENTAL HEALTH PROGRAMS, HOSPITALS, CLINICS, DAY PROGRAMS AND PROGRAMS SERVING THOSE INVOLVED IN THE CRIMINAL JUSTICE SYSTEM.
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Document Assets

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Filings

Displayed year

2024 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$162,087,136
Liabilities
$142,013,996
Net assets
$20,073,140
Revenue
$275,877,581
Expenses
$275,948,294
Net income
-$70,713
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$162$142$20.1$276$276$0.07
2023Detailed filing. Detailed filing data is available for this year.$180$160$20.1$261$262$0.83
2022Detailed filing. Detailed filing data is available for this year.$148$127$21.4$249$251$1.62
2021Detailed filing. Detailed filing data is available for this year.$159$136$23.0$234$227$6.73
2020Detailed filing. Detailed filing data is available for this year.$104$87.3$16.3$236$240$3.29
2019Detailed filing. Detailed filing data is available for this year.$113$93.6$19.5$226$232$6.46
2018Summary only. Only limited summary data is available for this year.$83.5$72.1$11.4$174$179$5.28
2017Detailed filing. Detailed filing data is available for this year.$65.2$49.6$15.6$128$130$1.32
2016Detailed filing. Detailed filing data is available for this year.$65.0$48.1$16.9$119$118$0.57
2015Detailed filing. Detailed filing data is available for this year.$58.2$41.8$16.3$105$104$0.67
2014Detailed filing. Detailed filing data is available for this year.$55.0$39.3$15.7$85.4$82.7$2.68
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$55.4$42.4$13.0$73.7
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$53.4$39.0$14.5$69.1
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$53.9$40.0$13.9$70.2
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$54.9$41.8$13.2$67.9