Civic Intelligence

Better Business Bureau of Metropolitan Dallasinc

990 • Fiscal year 2021 • EIN 75-0138440

Jan 01, 2021 to Dec 31, 2021 • Filed on Jul 20, 2022

Organization ProfileWWW.BBB.ORG/NORTH-CENTRAL-TEXAS

View Organization Page

1601 Elm Street 1600Dallas, TX 75201

(214) 220-2000

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

6th percentile

0.00x

Tied with the lowest-debt nonprofits in its peer group.

2021 filings • 501(c)6 • $5M-$10M nonprofits • Source year 2021

Liabilities / Revenue

6th percentile

0.00x

Tied with the lowest-debt nonprofits in its peer group.

2021 filings • 501(c)6 • $5M-$10M nonprofits • Source year 2021

Net Margin

33rd percentile

5.6%

Higher net margin than 33% of similar nonprofits.

2021 filings • 501(c)6 • $5M-$10M nonprofits • Source year 2021

Top Officer Pay

71st percentile

$369,034

Higher top officer pay than 71% of similar nonprofits.

Top officer pay equals 5.6% of source-year revenue.

2021 filings • 501(c)6 • $5M-$10M nonprofits • Source year 2021

Asset Growth

45th percentile

11%

Faster asset growth than 45% of similar nonprofits.

2021 filings • 501(c)6 • $5M-$10M nonprofits • Annualized from 2020 to 2021

Revenue Growth

37th percentile

3.1%

Faster revenue growth than 37% of similar nonprofits.

2021 filings • 501(c)6 • $5M-$10M nonprofits • Annualized from 2020 to 2021

Balance Sheet
Liabilities / Assets6th percentile

Assets

Up

$3,812,795

Up $367,556 (+11%) from 2020

Net Assets

Up

$3,812,795

Up $367,556 (+11%) from 2020

Liabilities

Flat

$0

Flat from 2020

Revenue And Expenses
Liabilities / Revenue6th percentileNet Margin33rd percentile

Revenue

Up

$6,541,958

Up $197,998 (+3.1%) from 2020

Expenses

Down

$6,174,402

Down $50,069 (-0.8%) from 2020

Net Income

Up

$367,556

Up $248,067 (+208%) from 2020

Historical Trend

Balance Sheet Trend

Asset Growth45th percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$6.0M$4.0M$2.0M$0Assets 2011: $2,428,970Liabilities 2011: $0Net Assets 2011: $2,428,9702011Assets 2012: $2,867,707Liabilities 2012: $0Net Assets 2012: $2,867,7072012Assets 2013: $3,160,732Liabilities 2013: $0Net Assets 2013: $3,160,7322013Assets 2014: $3,466,647Liabilities 2014: $0Net Assets 2014: $3,466,6472014Assets 2015: $3,258,378Liabilities 2015: $0Net Assets 2015: $3,258,3782015Assets 2016: $3,372,831Liabilities 2016: $0Net Assets 2016: $3,372,8312016Assets 2017: $3,566,228Liabilities 2017: $0Net Assets 2017: $3,566,2282017Assets 2018: $3,527,319Liabilities 2018: $0Net Assets 2018: $3,527,3192018Assets 2019: $3,325,750Liabilities 2019: $0Net Assets 2019: $3,325,7502019Assets 2020: $3,445,239Liabilities 2020: $0Net Assets 2020: $3,445,2392020Assets 2021: $3,812,795Liabilities 2021: $0Net Assets 2021: $3,812,7952021Assets 2022: $4,167,070Liabilities 2022: $0Net Assets 2022: $4,167,0702022Assets 2023: $4,294,916Liabilities 2023: $0Net Assets 2023: $4,294,9162023Assets 2024: $4,095,007Liabilities 2024: $0Net Assets 2024: $4,095,0072024

Highlighted filing

2021

Assets$3,812,795
Liabilities$0
Net Assets$3,812,795
Open 2021 Filing

Operations Trend

Revenue Growth37th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$8.0M$6.0M$4.0M$2.0M$0-$2.0MRevenue 2011: $5,330,227Expenses 2011: $4,956,154Net Income 2011: $374,0732011Revenue 2012: $5,989,337Expenses 2012: $5,578,083Net Income 2012: $411,2542012Revenue 2013: $6,053,481Expenses 2013: $5,821,655Net Income 2013: $231,8262013Revenue 2014: $6,295,923Expenses 2014: $5,929,456Net Income 2014: $366,4672014Revenue 2015: $6,202,761Expenses 2015: $6,411,030Net Income 2015: -$208,2692015Revenue 2016: $6,425,429Expenses 2016: $6,310,976Net Income 2016: $114,4532016Revenue 2017: $6,702,370Expenses 2017: $6,508,973Net Income 2017: $193,3972017Revenue 2018: $6,330,143Expenses 2018: $6,369,052Net Income 2018: -$38,9092018Revenue 2019: $6,074,356Expenses 2019: $6,275,925Net Income 2019: -$201,5692019Revenue 2020: $6,343,960Expenses 2020: $6,224,471Net Income 2020: $119,4892020Revenue 2021: $6,541,958Expenses 2021: $6,174,402Net Income 2021: $367,5562021Revenue 2022: $6,604,715Expenses 2022: $6,477,061Net Income 2022: $127,6542022Revenue 2023: $6,810,526Expenses 2023: $6,682,680Net Income 2023: $127,8462023Revenue 2024: $6,481,049Expenses 2024: $6,680,958Net Income 2024: -$199,9092024

Highlighted filing

2021

Revenue$6,541,958
Expenses$6,174,402
Net Income$367,556
Open 2021 Filing
Jump To
Filing Snapshot
Filing Period
Jan 1, 2021 to Dec 31, 2021
Signed
Jul 20, 2022
Return Version
2021v4.0
Gross Receipts
$6,554,820
Mission and Program Overview

Mission

Our mission is to be the leader in advancing marketplace trust by creating a community of trustworthy businesses, setting standards for marketplace trust and encouraging best practices.

Balance Sheet Detail
LineBeginningEndChange
Assets
Savings and Temporary Cash Investments$2,587,030$2,647,560▲ $60,530
Cash and Non-Interest-Bearing Accounts$858,209$1,165,235▲ $307,026
Accounts Receivable-$0-
Other Notes and Loans Receivable, Net-$0-
Pledges and Grants Receivable-$0-
Receivable From Disqualified Prsn-$0-
Receivables From Officers Etc-$0-
Investments Other Securities-$0-
Investments Program Related-$0-
Investments in Publicly Traded Securities-$0-
Land, Buildings, and Equipment, Net-$0-
Intangible Assets-$0-
Inventories for Sale or Use-$0-
Prepaid Expenses and Deferred Charges-$0-
Total Assets$3,445,239$3,812,795▲ $367,556
Other Assets Total-$0-
Liabilities
Total Liabilities$0$0→ $0
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$3,445,239$3,812,795▲ $367,556
Total Net Assets Fund Balance$3,445,239$3,812,795▲ $367,556
Total Liabilities and Net Assets / Fund Balance$3,445,239$3,812,795▲ $367,556
Compensation and Service Providers
Top Officer Pay71st percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Jay NewmanPresident & CEOFT$314,471$54,563$369,034
Kris GarciaVP Sales & Dev.FT$217,652$27,600$252,313
Brian ReaganDistrict ManagerFT$206,236$21,845$221,020
Jeff WalshDistrict ManagerFT$175,524$21,299$196,823
Leo MaloneyDistrict ManagerFT$164,788$21,657$186,445
David BeasleyCOOFT$154,640$22,798$177,438

Board Members and Trustees

NameTitle
Alan HalliburtonDirector
Brad AltmanDirector
Brandon LittikenDirector
Daniel MorganDirector
Darwin BruceDirector
David LopezDirector
Dr Jeff StambaughDirector
Dr Julie GibsonDirector
George LewisDirector
Jason PhillipsDirector
Jo HeinzDirector
John DeasonDirector
Josh CampbellDirector
Kanish AliDirector
Kelley GrayDirector
Mark CullumDirector
Mark SouthallDirector
Robert HulseyDirector
Tami RudererDirector

Highest Paid Contractors

ContractorServicesLocationCompensation
IabbbConsumer Advocacy3033 WILSON BLVD 600, Arlington, VA 22201$309,881
Hurdman Communications IncInformation Systems1344 W 75N, Centerville, UT 84014$134,426
Revenue and Support

Revenue Composition

Contributions and Grants
$5,606,480
Program Service Revenue
$727,162
Investment Income
$10,898
Other Revenue
$197,418
Change in Net Assets
$367,556
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$4,471,107
Other Expenses$1,703,295
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages---$3,220,690
Other Employee Benefits---$492,407
Current Officers, Directors, Trustees, and Key Employees---$369,034
Occupancy---$363,100
Payments to Affiliates---$310,056
Payroll Taxes---$241,295
Office Expenses---$211,571
Information Technology---$163,045
Pension Plan Contributions---$147,681
Advertising---$124,797
Insurance---$29,685
Other Expenses---$28,661
All Other Expenses---$16,149
Travel---$15,520
Fees for Services Accounting---$14,675
Fees for Services Legal---$10,631
Total Functional Expenses$0$0$0$6,174,402
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Loans and Receivables

Line ItemBeginningEndChange
Receivables from Disqualified Persons-$0-
Receivables from Officers, Directors, Trustees, and Key Employees-$0-
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Line 6: Explanation of Classes of Members or Shareholder

“The bbb|nctx is funded by the payment of dues by its members, of which there were 5,971 at year end.”

Form 990, Part VI, Line 11B: Form 990 Review Process

“The 990 is prepared by the outside auditor; the 990 is reviewed by the director of accounting and the coo. The ceo signs the 990.”

Form 990, Part VI, Line 12C: Explanation of Monitoring and Enforcement of Conflicts

“A written conflict of interest policy is distributed annually which requires all employees and directors to disclose any association through employment, ownership, or service on any board of directors, including spouse association, to the ceo. Employees and directors are required to sign in acceptance of this policy.”

Form 990, Part VI, Line 15A: Compensation Review & Approval Process - CEO, Top Management

“The board of directors' compensation committee reviews performance and comparative data on other bbb ceos' compensation and recommends compensation for our ceo to the board's executive committee for approval. These actions are recorded in meeting minutes.”

Form 990, Part VI, Line 19: Other Organization Documents Publicly Available

“The filed 990 as well as the conflict of interest policy are available upon request by the public. The 990 is also available to the public via www.guidestar.org.”

Filing and Contact Details

Filer

Filer Name
Better Business Bureau
EIN
75-0138440
Phone
2142202000
Address
1601 ELM STREET 1600, DALLAS, TX 75201

Signing Officer

Name
Jay Newman
Title
President & CEO
Signed
2022-07-20
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Jay Newman
Formed
1920
Legal Domicile
TX
Voting Board Members
20
Independent Board Members
19
Employees
65

Preparer

Firm
Sutton Frost Cary LLP
Address
600 Six Flags Dr Suite 600, Arlington, TX 76011
Preparer
Carroll Elizabeth Arnott
Phone
8176498083
Supplemental Narrative

Financial Statement Notes

Part X : FIN48 Footnote

“BBB|NCTX is exempt from federal income taxes under Section 501(a) of the IRC as an organization described in IRC section 501(c)(6). Accordingly, no provision for income taxes has been made related to BBB|NCTX. However, should BBB|NCTX engage in activities unrelated to the purpose for which it was created, taxable income could result. BBB|NCTX has not incurred any federal income tax for the year ended December 31, 2021.”

Raw XML AppendixShowing 400 of 600 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Form990PartVIISectionAGrp/PersonNm15DR JULIE GIBSON
IRS990/Form990PartVIISectionAGrp/PersonNm16JO HEINZ
IRS990/Form990PartVIISectionAGrp/PersonNm17ROBERT HULSEY
IRS990/Form990PartVIISectionAGrp/PersonNm18ALAN HALLIBURTON
IRS990/Form990PartVIISectionAGrp/PersonNm19MARK SOUTHALL
IRS990/Form990PartVIISectionAGrp/PersonNm20DR JEFF STAMBAUGH
IRS990/Form990PartVIISectionAGrp/PersonNm21BRANDON LITTIKEN
IRS990/Form990PartVIISectionAGrp/PersonNm22DANIEL MORGAN
IRS990/Form990PartVIISectionAGrp/PersonNm23TAMI RUDERER
IRS990/Form990PartVIISectionAGrp/PersonNm24JASON PHILLIPS
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IRS990/Form990PartVIISectionAGrp/TitleTxt0President & CEO
IRS990/Form990PartVIISectionAGrp/TitleTxt1VP SALES & DEV.
IRS990/Form990PartVIISectionAGrp/TitleTxt2DISTRICT MANAGER
IRS990/Form990PartVIISectionAGrp/TitleTxt3DISTRICT MANAGER
IRS990/Form990PartVIISectionAGrp/TitleTxt4DISTRICT MANAGER
IRS990/Form990PartVIISectionAGrp/TitleTxt5COO
IRS990/Form990PartVIISectionAGrp/TitleTxt6Director
IRS990/Form990PartVIISectionAGrp/TitleTxt7Director
IRS990/Form990PartVIISectionAGrp/TitleTxt8Director
IRS990/Form990PartVIISectionAGrp/TitleTxt9Director
IRS990/Form990PartVIISectionAGrp/TitleTxt10Director
IRS990/Form990PartVIISectionAGrp/TitleTxt11Director
IRS990/Form990PartVIISectionAGrp/TitleTxt12Director
IRS990/Form990PartVIISectionAGrp/TitleTxt13Director
IRS990/Form990PartVIISectionAGrp/TitleTxt14Director
IRS990/Form990PartVIISectionAGrp/TitleTxt15Director
IRS990/Form990PartVIISectionAGrp/TitleTxt16Director
IRS990/Form990PartVIISectionAGrp/TitleTxt17Director
IRS990/Form990PartVIISectionAGrp/TitleTxt18Director
IRS990/Form990PartVIISectionAGrp/TitleTxt19Director
IRS990/Form990PartVIISectionAGrp/TitleTxt20Director
IRS990/Form990PartVIISectionAGrp/TitleTxt21Director
IRS990/Form990PartVIISectionAGrp/TitleTxt22Director
IRS990/Form990PartVIISectionAGrp/TitleTxt23Director
IRS990/Form990PartVIISectionAGrp/TitleTxt24Director
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IRS990/InsuranceGrp/TotalAmt029685
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IRS990/InterestGrp/TotalAmt00
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IRS990/MissionDesc0OUR MISSION IS TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST BY CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES, SETTING STANDARDS FOR MARKETPLACE TRUST AND ENCOURAGING BEST PRACTICES.
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IRS990/OperateHospitalInd0false
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IRS990/OtherExpensesGrp/Desc1Postage and Shipping
IRS990/OtherExpensesGrp/Desc2FURNITURE AND EQUIPMENT
IRS990/OtherExpensesGrp/Desc3TAXES
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IRS990/PrincipalOfficerNm0JAY NEWMAN
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IRS990/ProgramServiceRevenueGrp/Desc0ADR/ARBITRATION
IRS990/ProgramServiceRevenueGrp/Desc1APPLICATION FEES
IRS990/ProgramServiceRevenueGrp/Desc2MEMBER PAGES
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IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt185280
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IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt185280
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IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt3121770
IRS990/ProgramServiceRevenueGrp/UnrelatedBusinessRevenueAmt0518337
IRS990/ProgSrvcAccomActy2Grp/Desc0Reporting on companies' performance: this program consists of preparing and issuing reports on some 90,000 area companies' customer experience records. These records consist of their complaint-resolution records for the last three years, and any record of law enforcement actions relating to marketplace issues, and adherence to the BBB code of advertising. Companies are issued grades ranging from A+ to F, based on elements identified in our files. The purpose of this program is to steer consumers toward reputable firms, and away from fly-by-night and dishonest operations. A total of 4,921,232 reports were accessed by the public without charge in 2021.
IRS990/ProgSrvcAccomActy3Grp/Desc0Dispute resolution: this program is engaged in the conciliation and arbitration of complaints filed by consumers against area companies. The purpose is to resolve differences between companies and their customers in an effort to restore trust in the marketplace. We accomplish that purpose by accepting complaints without charge, contacting the company for response, inviting customers rebuttals when warranted, and closing companies as resolved, unresolved, or unjustified. In 2021, we processed 62,282 complaints in this fashion, with a 89.5% resolution rate. Collectively, the BBB system is the largest out-of-court dispute resolution mechanism in the nation.
IRS990/ProhibitedTaxShelterTransInd0false
IRS990/PYContributionsGrantsAmt05277693
IRS990/PYInvestmentIncomeAmt033472

Document Assets

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Filings

Displayed year

2021 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$3,812,795
Liabilities
$0
Net assets
$3,812,795
Revenue
$6,541,958
Expenses
$6,174,402
Net income
$367,556
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$4.10$0.00$4.10$6.48$6.68$0.20
2023Detailed filing. Detailed filing data is available for this year.$4.29$0.00$4.29$6.81$6.68$0.13
2022Detailed filing. Detailed filing data is available for this year.$4.17$0.00$4.17$6.60$6.48$0.13
2021Detailed filing. Detailed filing data is available for this year.$3.81$0.00$3.81$6.54$6.17$0.37
2020Detailed filing. Detailed filing data is available for this year.$3.45$0.00$3.45$6.34$6.22$0.12
2019Detailed filing. Detailed filing data is available for this year.$3.33$0.00$3.33$6.07$6.28$0.20
2018Detailed filing. Detailed filing data is available for this year.$3.53$0.00$3.53$6.33$6.37$0.04
2017Detailed filing. Detailed filing data is available for this year.$3.57$0.00$3.57$6.70$6.51$0.19
2016Summary only. Only limited summary data is available for this year.$3.37$0.00$3.37$6.43$6.31$0.11
2015Detailed filing. Detailed filing data is available for this year.$3.26$0.00$3.26$6.20$6.41$0.21
2014Detailed filing. Detailed filing data is available for this year.$3.47$0.00$3.47$6.30$5.93$0.37
2013Summary only. Only limited summary data is available for this year.$3.16$0.00$3.16$6.05$5.82$0.23
2012Summary only. Only limited summary data is available for this year.$2.87$0.00$2.87$5.99$5.58$0.41
2011Summary only. Only limited summary data is available for this year.$2.43$0.00$2.43$5.33$4.96$0.37