Civic Intelligence

Goodwill Industries

EIN 38-1357148 • 501(c)3 • Muskegon, MI

View Organization Page

Profile

Goodwill industries of west michigan's mission is to provide work opportunities, skill development, and family strengthening resources in all communities we serve. Goodwill believes that work has the power to transform lives by building self-confidence, independence, and a sense of place in the community. Goodwill offers a broad range of workforce development programs and services to fulfill a diverse set of community needs. By helping people train for, find, and keep good jobs, goodwill provides hope, pride, and self-sufficiency to people with disabilities and other barriers to employment.

271 E Apple AvenueMuskegon, MI 49442-3408

www.goodwillwm.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

54th percentile

0.25x

Higher debt load relative to assets than 54% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2024

Liabilities / Revenue

58th percentile

0.37x

Higher debt load relative to revenue than 58% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2024

Net Margin

38th percentile

0.7%

Higher net margin than 38% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2024

Top Officer Pay

43rd percentile

$234,463

Higher top officer pay than 43% of similar nonprofits.

Top officer pay equals 0.8% of source-year revenue.

501(c)3 • $25M-$50M nonprofits • Source year 2024

Asset Growth

21st percentile

-2.5%

Faster asset growth than 21% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Annualized from 2023 to 2024

Revenue Growth

19th percentile

-8.1%

Faster revenue growth than 19% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Annualized from 2023 to 2024

Balance Sheet
Liabilities / Assets54th percentile

Assets

Down

$44,906,112

Down $1,170,683 (-2.5%) from 2023

Liabilities

Down

$11,306,082

Down $1,798,746 (-14%) from 2023

Net Assets

Up

$33,600,030

Up $628,063 (+1.9%) from 2023

Operations
Liabilities / Revenue58th percentileNet Margin38th percentile

Revenue

Down

$30,331,883

Down $2,658,458 (-8.1%) from 2023

Expenses

Up

$30,111,685

Up $2,066,730 (+7.4%) from 2023

Net Income

Down

$220,198

Down $4,725,188 (-96%) from 2023

Trend Graphs

Balance Sheet Trend

Asset Growth21st percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$60M$40M$20M$0Assets 2010: $17,966,611Liabilities 2010: $5,438,644Net Assets 2010: $12,527,9672010Assets 2011: $19,484,727Liabilities 2011: $5,308,208Net Assets 2011: $14,176,5192011Assets 2012: $21,946,804Liabilities 2012: $5,049,405Net Assets 2012: $16,897,3992012Assets 2013: $23,566,147Liabilities 2013: $4,740,299Net Assets 2013: $18,825,8482013Assets 2014: $24,960,693Liabilities 2014: $4,451,850Net Assets 2014: $20,508,8432014Assets 2015: $28,749,698Liabilities 2015: $7,374,525Net Assets 2015: $21,375,1732015Assets 2016: $29,790,492Liabilities 2016: $7,143,454Net Assets 2016: $22,647,0382016Assets 2017: $31,158,203Liabilities 2017: $6,532,355Net Assets 2017: $24,625,8482017Assets 2018: $31,128,976Liabilities 2018: $6,246,910Net Assets 2018: $24,882,0662018Assets 2019: $33,534,219Liabilities 2019: $6,288,309Net Assets 2019: $27,245,9102019Assets 2020: $32,014,054Liabilities 2020: $5,811,070Net Assets 2020: $26,202,9842020Assets 2021: $34,346,585Liabilities 2021: $5,324,390Net Assets 2021: $29,022,1952021Assets 2022: $45,060,190Liabilities 2022: $17,764,917Net Assets 2022: $27,295,2732022Assets 2023: $46,076,795Liabilities 2023: $13,104,828Net Assets 2023: $32,971,9672023Assets 2024: $44,906,112Liabilities 2024: $11,306,082Net Assets 2024: $33,600,0302024

Highlighted filing

2024

Assets$44,906,112
Liabilities$11,306,082
Net Assets$33,600,030
Open 2024 Filing

Operations Trend

Revenue Growth19th percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$40M$30M$20M$10M$0-$10MExpenses 2010: $17,189,2832010Expenses 2011: $18,316,0922011Expenses 2012: $18,274,7212012Revenue 2013: $20,784,393Expenses 2013: $19,229,865Net Income 2013: $1,554,5282013Revenue 2014: $21,477,548Expenses 2014: $19,783,842Net Income 2014: $1,693,7062014Revenue 2015: $20,696,309Expenses 2015: $19,684,961Net Income 2015: $1,011,3482015Revenue 2016: $21,599,645Expenses 2016: $20,273,259Net Income 2016: $1,326,3862016Revenue 2017: $20,781,469Expenses 2017: $19,945,257Net Income 2017: $836,2122017Revenue 2018: $22,428,554Expenses 2018: $21,229,641Net Income 2018: $1,198,9132018Revenue 2019: $23,157,009Expenses 2019: $22,491,447Net Income 2019: $665,5622019Revenue 2020: $20,135,082Expenses 2020: $22,318,280Net Income 2020: -$2,183,1982020Revenue 2021: $24,966,806Expenses 2021: $23,150,135Net Income 2021: $1,816,6712021Revenue 2022: $25,744,875Expenses 2022: $24,771,146Net Income 2022: $973,7292022Revenue 2023: $32,990,341Expenses 2023: $28,044,955Net Income 2023: $4,945,3862023Revenue 2024: $30,331,883Expenses 2024: $30,111,685Net Income 2024: $220,1982024

Highlighted filing

2024

Revenue$30,331,883
Expenses$30,111,685
Net Income$220,198
Open 2024 Filing

Filings

Most recent year

2024 • Form 990Facts available. Structured filing facts are available, but richer extracted sections are limited.

Open filing
Assets
$44,906,112
Liabilities
$11,306,082
Net assets
$33,600,030
Revenue
$30,331,883
Expenses
$30,111,685
Net income
$220,198
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$44.9$11.3$33.6$30.3$30.1$0.22
2023Detailed filing. Detailed filing data is available for this year.$46.1$13.1$33.0$33.0$28.0$4.95
2022Detailed filing. Detailed filing data is available for this year.$45.1$17.8$27.3$25.7$24.8$0.97
2021Detailed filing. Detailed filing data is available for this year.$34.3$5.32$29.0$25.0$23.2$1.82
2020Detailed filing. Detailed filing data is available for this year.$32.0$5.81$26.2$20.1$22.3$2.18
2019Detailed filing. Detailed filing data is available for this year.$33.5$6.29$27.2$23.2$22.5$0.67
2018Detailed filing. Detailed filing data is available for this year.$31.1$6.25$24.9$22.4$21.2$1.20
2017Detailed filing. Detailed filing data is available for this year.$31.2$6.53$24.6$20.8$19.9$0.84
2016Detailed filing. Detailed filing data is available for this year.$29.8$7.14$22.6$21.6$20.3$1.33
2015Detailed filing. Detailed filing data is available for this year.$28.7$7.37$21.4$20.7$19.7$1.01
2014Detailed filing. Detailed filing data is available for this year.$25.0$4.45$20.5$21.5$19.8$1.69
2013Detailed filing. Detailed filing data is available for this year.$23.6$4.74$18.8$20.8$19.2$1.55
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$21.9$5.05$16.9$18.3
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$19.5$5.31$14.2$18.3
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$18.0$5.44$12.5$17.2
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Nov 17, 2025
Return Version
2024v5.2
Gross Receipts
$32,755,552
Mission and Program Overview

Mission

Goodwill believes that work has the power to transform lives and plays a critical role in achieving security, independence, self-worth, pride, and respect. Goodwill's vision is that every person has a pathway to meaningful and sustaining work. The agency offers a broad range of job training programs and employment placement services to fulfill a diverse set of community needs, and also provides wraparound support services such as money management training, free tax preparation assistance, and community resource referrals. For a full description of goodwill's mission-based programs and services, please visit goodwillwm.org.

Goodwill industries of west michigan's mission is changing lives through the power of work.

Balance Sheet Detail
LineBeginningEndChange
Assets
Land, Buildings, and Equipment, Net$14,445,588$15,314,634▲ $869,046
Investments in Publicly Traded Securities$10,670,032$10,335,534▼ $334,498
Savings and Temporary Cash Investments$4,962,690$4,065,909▼ $896,781
Accounts Receivable$536,675$428,329▼ $108,346
Inventories for Sale or Use$378,818$394,970▲ $16,152
Prepaid Expenses and Deferred Charges$328,798$343,958▲ $15,160
Cash and Non-Interest-Bearing Accounts$38,327$38,715▲ $388
Total Assets$46,076,795$44,906,112▼ $1,170,683
Other Assets Total$14,715,867$13,984,063▼ $731,804
Liabilities
Other Liabilities$7,747,455$6,790,353▼ $957,102
Mortgage Notes Payable Secured by Investment Property$3,381,198$3,002,815▼ $378,383
Accounts Payable and Accrued Expenses$1,976,175$1,512,914▼ $463,261
Total Liabilities$13,104,828$11,306,082▼ $1,798,746
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$32,971,967$33,600,030▲ $628,063
Total Net Assets Fund Balance$32,971,967$33,600,030▲ $628,063
Total Liabilities and Net Assets / Fund Balance$46,076,795$44,906,112▼ $1,170,683

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$14,024,861$8,762,974$22,787,835
Equipment$262,138$2,777,861$3,039,999
Land$1,011,857-$1,011,857
Other Land Buildings$15,778-$15,778
Other Assets Org$6,710,787--

Endowment Activity

PeriodBeginningContrib.Gain/LossOther UsesEnd
2024$3,543,465-▲ $401,430-$3,773,276
2023$3,195,437-▲ $516,798-$3,543,465
2022$4,033,830-▼ $672,933-$3,195,437
2021$3,680,280-▲ $508,636-$4,033,830
2020$3,373,542-▲ $454,734-$3,680,280
Compensation and Service Providers
Top Officer Pay43rd percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Jeanette HoyerPresident & CEOFT$190,907$43,556$234,463
Rick SnellenbergerChief Financial OfficerFT$127,876$41,793$169,669
Nicholas CarlsonSustainability DirectorFT$113,083$39,606$152,689
Kristin GarrisCWOFT$135,662$13,250$148,912
Steve JacksonRetail Operation DirectorFT$108,014$32,751$140,765
Ryan RisleyOperations DirectorFT$109,519$10,676$120,195

Board Members and Trustees

NameTitle
Diana OsbornBoard Chair
Alan SteinmanFirst Vice Chair
Nancy MillerSecond Vice Chair
Clinton ToddBoard Member
Cyndi LangloisBoard Member
David TimmerBoard Member
George JohnsonBoard Member
Harold BurrellBoard Member
John JohnstonBoard Member
Kaslena HusseyBoard Member
Paul GilbertBoard Member
Todd BramerBoard Member
Janelle MairSecretary
Bruce SpoelmanTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$6,902,236
Program Service Revenue
$22,483,712
Investment Income
$750,630
Other Revenue
$195,305
All Other Contributions
$6,879,292
Change in Net Assets
$220,198

Noncash Contribution Practices

Property subject to holding requirements
No
Reviewed unusual noncash gifts
Yes
Third parties used for noncash contributions
Yes

Noncash Contributions

Contribution TypeReported AmountValuation Method
Clothing and Household Goods$5,028,610Gii Recommended Calc
Books and Publications$125,883Gii Recommended Calc
Total Noncash Contributions$5,154,493-
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$15,379,541
Salaries, Compensation, and Employee Benefits$14,732,144
Total Fundraising Expense$27,085
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$9,899,200$1,137,667-$11,036,867
Occupancy$3,385,976$243,265-$3,629,241
Fees for Services Other$1,637,962$44,493$5,100$1,687,555
Other Employee Benefits$1,540,515$113,802-$1,654,317
Payroll Taxes$997,655$118,874-$1,116,529
Depreciation Depletion$594,239$301,957-$896,196
All Other Expenses$486,307$259,075$328$745,710
Pension Plan Contributions$423,622$96,677-$520,299
Current Officers, Directors, Trustees, and Key Employees-$404,132-$404,132
Other Expenses$365,043$4,069$2$369,114
Insurance$160,719$81,618-$242,337
Travel$77,151$13,443-$90,594
Fees for Service Investment Mgmnt Fees-$64,412-$64,412
Advertising$16,347$15,890$6,943$39,180
Fees for Services Legal$28,180$2,026-$30,206
Fees for Services Accounting-$26,930-$26,930
Conferences and Meetings-$9,089$13,959$23,048
Total Functional Expenses$26,298,431$3,786,169$27,085$30,111,685
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Operating Lease Obligation$6,790,353
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

“The form 990 is presented to the board members for their review prior to filing.”

Form 990, Part VI, Section B, Line 12C

“The board members receive the conflict of interest policy, statement of values & code of ethics and a board member policy acknowlegement document that is then signed stating that the member has reviewed the policy and is in compliance.”

Form 990, Part VI, Section B, Line 15

“Surveys (mercer/michigan non-profit comp survey/charity navigator/employers assoc/ gii, maro ) and studies are reviewed regarding compensation of ceo's and officers at non-profit entities of like size - the review is done with the executive committee (independent) for recommendation to the board of directors.”

Form 990, Part VI, Section C, Line 19

“Financial statements are published in the goodwill industries of west michigan annual report and are available for public viewing.”

Filing and Contact Details

Filer

Filer Name
Goodwill Industries
EIN
38-1357148
Phone
2317227871
Address
271 E APPLE AVENUE, MUSKEGON, MI 49442-3408

Signing Officer

Name
Jeanette Hoyer
Title
President & CEO
Phone
2317227871
Signed
2025-11-17
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Jeanette Hoyer
Formed
1950
Legal Domicile
Mi
Voting Board Members
14
Independent Board Members
14
Employees
682
Volunteers
162

Preparer

Firm
Rehmann Robson LLC
Address
570 SEMINOLE RD STE 200, MUSKEGON, MI 49444
Preparer
Jeffrey E Hert CPA
Phone
2317399441
Supplemental Narrative

Additional Explanations

FORM 990, PART XI, LINE 9:

“Change in value of beneficial interest in assets 366,365.”

Form 990, Part XII, Line 2C

“Organization has a resource committee that oversees the audit process.”

Financial Statement Notes

PART V, LINE 4:

“To provide grant funding to programs based upon acceptance of applications received, reviewed and chosen by the mission services committee.”

PART X, LINE 2:

“The organization analyzes its income tax filing positions in the jurisdictions where it is required to file income tax returns, as well as all open tax years in these jurisdictions, to identify potential uncertain tax positions. The organization has evaluated its income tax filing positions for fiscal years 2021 through 2024, the years which remain subject to examination as of december 31, 2024. The organization concluded that there are no significant uncertain tax positions requiring recognition in these financial statements. The organization does not expect the total amount of unrecognized tax benefits ("utb") (e.g. Tax deductions, exclusions, or credits claimed or expected to be claimed) to significantly change in the next twelve months. The organization does not have any amounts accrued for interest and penalties related to utb at december 31, 2024 or 2023, and is not aware of any claims for such amounts by federal or state income tax authorities.”

Raw XML AppendixShowing 400 of 755 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/ActivityOrMissionDesc0GOODWILL INDUSTRIES OF WEST MICHIGAN'S MISSION IS CHANGING LIVES THROUGH THE POWER OF WORK.
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IRS990/Desc0RETAIL AND DONATED GOODS PROGRAM SERVICES. GOODWILL INDUSTRIES OF WEST MICHIGAN ACCEPTS DONATED CLOTHING AND OTHER HOUSEHOLD GOODS FROM THE PUBLIC AND SELLS THESE DONATIONS AT GOODWILL'S 18 COMMUNITY-BASED RETAIL AND OUTLET STORES, AS WELL AS ONLINE. THE REVENUE FROM THE SALE OF THESE GOODS SUPPORTS GOODWILL'S MISSION-BASED EMPLOYMENT AND TRAINING PROGRAMS AND SERVICES. GOODWILL'S RETAIL DIVISION ALSO PROVIDES TIME-LIMITED ON-THE-JOB TRAINING AND WORK EXPERIENCE FOR PEOPLE ENROLLED IN GOODWILL PROGRAMMING. CLOTHING AND OTHER GOODS NOT SUITABLE FOR RESALE IN GOODWILL STORES ARE SORTED AND SOLD TO VARIOUS RECYCLERS OR SALVAGE BROKERS FOR THE GREATEST VALUE, DIVERTING AS MUCH AS POSSIBLE FROM THE WASTE STREAM. GOODWILL IS FOCUSED ON MAXIMIZING DONATION VALUE FOR ITS MISSION-BASED WORKFORCE DEVELOPMENT SERVICES, AS WELL AS REDUCING WASTE. IN 2024, GOODWILL INDUSTRIES OF WEST MICHIGAN DIVERTED 10.8 MILLION POUNDS OF MATERIAL FROM LOCAL LANDFILLS.
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IRS990/MissionDesc0GOODWILL BELIEVES THAT WORK HAS THE POWER TO TRANSFORM LIVES AND PLAYS A CRITICAL ROLE IN ACHIEVING SECURITY, INDEPENDENCE, SELF-WORTH, PRIDE, AND RESPECT. GOODWILL'S VISION IS THAT EVERY PERSON HAS A PATHWAY TO MEANINGFUL AND SUSTAINING WORK. THE AGENCY OFFERS A BROAD RANGE OF JOB TRAINING PROGRAMS AND EMPLOYMENT PLACEMENT SERVICES TO FULFILL A DIVERSE SET OF COMMUNITY NEEDS, AND ALSO PROVIDES WRAPAROUND SUPPORT SERVICES SUCH AS MONEY MANAGEMENT TRAINING, FREE TAX PREPARATION ASSISTANCE, AND COMMUNITY RESOURCE REFERRALS. FOR A FULL DESCRIPTION OF GOODWILL'S MISSION-BASED PROGRAMS AND SERVICES, PLEASE VISIT GOODWILLWM.ORG.
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IRS990/ProgSrvcAccomActy2Grp/Desc0GOODWILL JANITORIAL SERVICES AND SUSTAINABILITY/RECYCLING DIVISION. GOODWILL INDUSTRIES OF WEST MICHIGAN CREATES EMPLOYMENT AND JOB TRAINING OPPORTUNITIES FOR PEOPLE WITH DISABILITIES AND OTHER CHALLENGES TO EMPLOYMENT THROUGH ITS VARIOUS BUSINESS LINES. GOODWILL'S JANITORIAL SERVICES DIVISION PROVIDES COMPREHENSIVE JANITORIAL SERVICES, COMMERCIAL FLOOR CARE, AND CARPET CLEANING THROUGH WORK CONTRACTED WITH AREA BUSINESSES. GOODWILL'S SUSTAINABILITY/RECYCLING DIVISION PARTNERS WITH AREA BUSINESSES TO RECYCLE OR RESELL CORPORATE ASSETS SUCH AS OFFICE FURNITURE AND ELECTRONICS AND COMPUTERS. THROUGH A COMBINATION OF RECYCLING AND REUSE PRACTICES, GOODWILL ENSURES EACH DONATED ASSET REACHES ITS BEST DESTINATION FOR MAXIMUM VALUE AND MINIMAL WASTE. THE DIVISION ALSO PROVIDES FREE COMPUTER AND TV RECYCLING TO THE COMMUNITY. COMPUTERS, TVS, AND OTHER COMPUTER-RELATED ELECTRONICS ARE COLLECTED AT GOODWILL RETAIL AND DONATION LOCATIONS AND REFURBISHED OR RECYCLED. THE PROGRAM DIVERTS MILLIONS OF POUNDS OF WASTE FROM MICHIGAN LANDFILLS AND PROVIDES JOB AND TRAINING OPPORTUNITIES FOR PEOPLE WITH DISABILITIES AND OTHER DISADVANTAGES.
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IRS990/ProgSrvcAccomActy3Grp/Desc0WORKFORCE DEVELOPMENT SERVICES. GOODWILL INDUSTRIES OF WEST MICHIGAN PROVIDES JOB TRAINING AND CAREER SERVICES, AS WELL AS JOB PLACEMENT OPPORTUNITIES AND POST-EMPLOYMENT SUPPORT TO INDIVIDUALS WITH DISABILITIES AND OTHER CHALLENGES TO EMPLOYMENT. IN 2024, GOODWILL SERVED 3,327 PEOPLE 413 OF WHOM WERE PLACED INTO COMPETITIVE JOBS IN THE COMMUNITY. GOODWILL OFFERS A BROAD RANGE OF MISSION-BASED TRAINING PROGRAMS AND SERVICES TO FULFILL A DIVERSE SET OF COMMUNITY NEEDS. SOME PEOPLE FIND THEIR WAY TO GOODWILL BECAUSE OF LIMITED SKILLS OR WORK HISTORY, SOME HAVE PHYSICAL OR DEVELOPMENTAL DISABILITIES, WHILE OTHERS ARE REFERRED BY COLLABORATING PARTNER ORGANIZATIONS. GOODWILL COLLABORATES AND PARTNERS WITH A VARIETY OF OTHER ORGANIZATIONS AND BUSINESSES IN THE COMMUNITY TO ENHANCE AND BROADEN OPPORTUNITIES AND SERVICES FOR ITS PROGRAM PARTICIPANTS. IN 2024, GOODWILL LAUNCHED THREE NEW VOCATIONAL CERTIFICATION PROGRAMS WITH FREE, ON-SITE CHILD CARE FOR ITS PROGRAM PARTICIPANTS. THE NEW CERTIFICATION PROGRAMS ARE: HVAC-R, FORKLIFT OPERATOR, AND CUSTOMER CARE PROFESSIONAL. IN 2024, WE ALSO EXPANDED AND STRENGTHENED OUR COMMUNITY PARTNERSHIPS TO OFFER HOUSING ASSISTANCE, CHILD CARE ASSISTANCE, ENGLISH AS A SECOND LANGUAGE CLASSES, AND GED AND HIGH SCHOOL DIPLOMA INSTRUCTION, ON SITE AT OUR CAREER CENTER.OTHER PROGRAMS AND SERVICES OFFERED IN 2024 INCLUDE: EMPOWERING EX-OFFENDERS IN TRANSITION (EXIT) PROGRAM, OFFENDER SUCCESS (OS), SUPPORTIVE TRANSITIONAL EMPLOYMENT PROGRAMMING (STEP), JANITORIAL OCCUPATIONAL TRAINING (JOT), SUPPORTIVE SERVICES FOR VETERAN FAMILIES (SSVF) PROGRAM, RENTING WITH CONFIDENCE CLASS, AND MORE. THE GOODWILL CAREER CENTER ALSO OFFERS EMPLOYMENT SERVICES AND RELATED SUPPORT TO PEOPLE LOOKING FOR WORK, OR SEEKING HELP IN ADVANCING THEIR CAREERS. FREE SERVICES INCLUDE: JOB SEARCH ASSISTANCE, RESUME DEVELOPMENT, INTERVIEW COACHING, CAREER EXPLORATION, BASIC COMPUTER TRAINING, AND MORE. ADDITIONALLY, WORKFORCE DEVELOPMENT SERVICES PROVIDES A VARIETY OF SUPPORTS SUCH AS FINANCIAL LITERACY COACHING AND FREE TAX PREPARATION SERVICES FOR LOW- TO MODERATE-INCOME INDIVIDUALS AND FAMILIES. IN 2024, GOODWILL'S VOLUNTEER INCOME TAX PROGRAM PROCESSED 2,339 TAX RETURNS RESULTING IN MORE THAN $2.8 MILLION TO THE WEST MICHIGAN COMMUNITY.
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