Smart Energy Consumer Collaborative

“Sgcc membership is open to all smart grid stakeholders including consumer and environmental advocacy organizations, technology providers, academic and research labs, and electric utilities for sharing in research, best practices, and the collaborative effort of the group.”

“Prior to the annual meeting of the members, each founding member shall have the right to designate one member of the board of directors, to remove the director designated by that founding member, and in the event such director is removed (by that founding member or by the board), resigns, or otherwise ceases to be a director, to designate a successor director, as set forth in the by-laws.”

“The organization conducts a review session for the form 990 that includes the finance committee, executive director, and interested board members.”

“The organization monitors and enforces compliance with the conflict of interest policy through annual board questionnaires and reviews.”

“Independent board members review and approve compensation for the executive director and top management to ensure that no more than the fair market value is paid for such services.”

“The irs determination letter, articles of incorporation, bylaws, 990 filing, form 1023 and financial records are available to any member of the public upon request.”

“Smart grid consumer collaborative is a 501c3 nonprofit organization chartered to be the trusted source representing consumers, advocates, utilities and technology providers in order to advance the adoption of a reliable, efficient, and secure smart grid and ensure long-lasting sustainable benefits to consumers.”

“Sgcc released the 2014 segmentation successes report that shows the successes that have accrued to utilities that are using attitudinal & behavioral segmentation to better communicate with their customers. Sgcc released its sixth smart grid customer engagement success story focused on florida power and light company's customer engagement. The case study illustrated how a thoughtful multipronged approach to communicating and educating customers, employees and other stakeholder groups on the benefits of a smarter grid can help accelerate smart grid adoption. Sgcc released the motivations & emotions of engaged consumers report that examines the factors that motivate consumers to engage and helps stakeholders understand how to drive consumer engagement based on the differences in consumers' motivations for engaging sgcc released the spotlight on low income consumers ii report, a second part of a national study first conducted in 2012 that provides smart grid stakeholders with an in-depth understanding of the needs of the low-income population. The report highlights the challenge low-income consumers face in accessing their energy usage information provided by new smart grid technologies, and how this impacts utilities' ability to effectively engage and communicate smart grid data to the low-income population. Sgcc released a consumer pulse: focus on seniors report that analyzed seniors' awareness, favorability, expectations, and preferences as they relate to smart grid and enabled programs. The report puts context around how and why seniors differ from the general population.”

“Including acting with a high level of integrity, and proof of results. Sgcc added a consumer-oriented power quality fact sheet to a consumer information kit for the smart grid comprised of seven educational, consumer-facing fact sheets on topics important to consumers including consumer benefits, data privacy, myths vs. Facts: the truth about smart meters, outage restoration, pricing, and radio frequency. Sgcc also expanded the consumer information kit for the smart grid with a set of six, short mixed-media videos covering the already existing six consumer fact sheet topics. The videos added another dimension to the facts presented to consumers surrounding smart grid and deepened their learning opportunities. Sgcc also hosted a series of seven, free members-only peer connect webinars concerning topics ranging from cyber security and data privacy, conversations with consumer advocates to cool things the smart grid enables. Each webinar provided topic oriented speakers as well as a questions and answers discussion. Sgcc organized and activated a new educational initiative, smart energy corps, a branded, grassroots smart grid literacy certification and training program. The program over the course of 2014 conducted four in-person credentialing trainings in san antonio, tx, raleigh, nc, chicago, il, and atlanta, ga, and collectively reached 120 participants. Pre- and post-tests given to participants showed an increase of approximately 26% in knowledge about energy, the electric system, and the smart grid from the program. Sgcc started an effort to create a consumer value proposition for the smart grid to take the lead on delivering a consistent narrative on the promise of the smart grid by developing a set of consumer value proposition statements supported by success story proof points. Sgcc also continued to produce material for its consumer-facing website, www.whatissmartgrid.org, including an interactive next innovation timeline tool for the smart grid 101 section positioning grid modernization as the next great innovation and comparing it to significant events of technology evolution in transportation, communication, computers and banking.”

“Sgcc continued to collaborate among stakeholders including a monthly e- newsletter from sgcc's executive director patty durand and an expanded online presence through an industry site and continued social media presence on twitter, facebook, pinterest, linkedin, and youtube. In 2014, sgcc also continued the weekly smart grid: above the fold, a newsletter that keeps members and non-members abreast of smart grid and consumer industry news and trends. Sgcc also hosted two in-person events in 2014 including a fourth annual consumer symposium: igniting consumer engagement open to the public and the third annual members meeting & interactive workshop: the customer of today, tomorrow, and the future where members focused on featured topics ranging from the changing business of the utility to consumer engagement through segmentation, analytics, and gamification. In support of sgcc's research releases, sgcc provided three publically available research brief webinars covering each study including motivations and emotions of engaged consumers, a second spotlight on low income consumers and the importance of segmentation.”