Civic Intelligence

Service Credit Union

990 • Fiscal year 2019 • EIN 02-0240752

Jan 01, 2019 to Dec 31, 2019 • Filed on Nov 12, 2020

3003 Lafayette RoadPortsmouth, NH 03801

(603) 422-8300

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

35th percentile

0.88x

Higher debt load relative to assets than 35% of similar nonprofits.

2019 filings • 501(c)14 • $1B+ nonprofits • Source year 2019

Liabilities / Revenue

29th percentile

15.90x

Higher debt load relative to revenue than 29% of similar nonprofits.

2019 filings • 501(c)14 • $1B+ nonprofits • Source year 2019

Net Margin

55th percentile

18%

Higher net margin than 55% of similar nonprofits.

2019 filings • 501(c)14 • $1B+ nonprofits • Source year 2019

Top Officer Pay

20th percentile

$622,373

Higher top officer pay than 20% of similar nonprofits.

Top officer pay equals 0.3% of source-year revenue.

2019 filings • 501(c)14 • $1B+ nonprofits • Source year 2019

Asset Growth

59th percentile

9.1%

Faster asset growth than 59% of similar nonprofits.

2019 filings • 501(c)14 • $1B+ nonprofits • Annualized from 2018 to 2019

Revenue Growth

48th percentile

12%

Faster revenue growth than 48% of similar nonprofits.

2019 filings • 501(c)14 • $1B+ nonprofits • Annualized from 2018 to 2019

Assets

Up

$3,821,189,390

Up $318,458,951 (+9.1%) from 2018

Net Assets

Up

$447,957,554

Up $33,247,454 (+8.0%) from 2018

Liabilities

Up

$3,373,231,836

Up $285,211,497 (+9.2%) from 2018

Revenue

Up

$212,206,611

Up $22,137,226 (+12%) from 2018

Expenses

Up

$174,349,235

Up $20,008,018 (+13%) from 2018

Net Income

Up

$37,857,376

Up $2,129,208 (+6.0%) from 2018

Historical Trend

Balance Sheet Trend

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$4.0B$3.0B$2.0B$1.0B$0Assets 2010: $1,747,812,577Liabilities 2010: $1,532,686,822Net Assets 2010: $215,125,7552010Assets 2011: $1,979,083,679Liabilities 2011: $1,733,533,638Net Assets 2011: $245,550,0412011Assets 2012: $2,205,519,032Liabilities 2012: $1,931,476,238Net Assets 2012: $274,042,7942012Assets 2013: $2,348,031,305Liabilities 2013: $2,058,812,102Net Assets 2013: $289,219,2032013Assets 2014: $2,539,043,112Liabilities 2014: $2,227,218,407Net Assets 2014: $311,824,7052014Assets 2015: $2,776,344,174Liabilities 2015: $2,442,607,892Net Assets 2015: $333,736,2822015Assets 2016: $3,029,052,948Liabilities 2016: $2,675,985,068Net Assets 2016: $353,067,8802016Assets 2017: $3,249,124,832Liabilities 2017: $2,867,933,029Net Assets 2017: $381,191,8032017Assets 2018: $3,502,730,439Liabilities 2018: $3,088,020,339Net Assets 2018: $414,710,1002018Assets 2019: $3,821,189,390Liabilities 2019: $3,373,231,836Net Assets 2019: $447,957,5542019Assets 2020: $0Liabilities 2020: $0Net Assets 2020: $02020

Highlighted filing

2019

Assets$3,821,189,390
Liabilities$3,373,231,836
Net Assets$447,957,554

Operations Trend

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$1.0B$500M$0-$500MExpenses 2010: $96,559,0282010Expenses 2011: $100,385,0782011Expenses 2012: $107,303,2902012Revenue 2013: $134,481,413Expenses 2013: $113,670,516Net Income 2013: $20,810,8972013Revenue 2014: $135,230,335Expenses 2014: $113,387,922Net Income 2014: $21,842,4132014Revenue 2015: $139,482,525Expenses 2015: $120,570,847Net Income 2015: $18,911,6782015Revenue 2016: $152,043,485Expenses 2016: $129,836,566Net Income 2016: $22,206,9192016Revenue 2017: $166,962,952Expenses 2017: $141,341,926Net Income 2017: $25,621,0262017Revenue 2018: $190,069,385Expenses 2018: $154,341,217Net Income 2018: $35,728,1682018Revenue 2019: $212,206,611Expenses 2019: $174,349,235Net Income 2019: $37,857,3762019Revenue 2020: $158,075,310Expenses 2020: $609,472,276Net Income 2020: -$451,396,9662020

Highlighted filing

2019

Revenue$212,206,611
Expenses$174,349,235
Net Income$37,857,376
Jump To
Filing Snapshot
Filing Period
Jan 1, 2019 to Dec 31, 2019
Signed
Nov 12, 2020
Return Version
2019v5.1
Gross Receipts
$212,719,326
Mission and Program Overview

Mission

Doing what is right for our members by improving financial well-being, supporting communities we serve and creating value and enduring relationships.

Credit union operated without profit for mutual purposes.

Balance Sheet Detail
LineBeginningEndChange
Assets
Other Notes and Loans Receivable, Net$2,985,173,131$3,161,472,570▲ $176,299,439
Rtn Earn Endowment Incm Other Fnds$414,710,100$447,957,554▲ $33,247,454
Savings and Temporary Cash Investments$232,108,184$290,443,231▲ $58,335,047
Investments Other Securities$92,095,789$162,344,906▲ $70,249,117
Land, Buildings, and Equipment, Net$81,913,107$81,286,254▼ $626,853
Accounts Receivable$33,074,822$47,081,477▲ $14,006,655
Cash and Non-Interest-Bearing Accounts$27,384,218$27,736,864▲ $352,646
Prepaid Expenses and Deferred Charges$4,647,484$5,075,886▲ $428,402
Intangible Assets$218,656$154,660▼ $63,996
Pd in Cap Srpls Land Bldg Eqp Fund$0$0→ $0
Cap Stk Tr Prin Current Funds$0$0→ $0
Total Assets$3,502,730,439$3,821,189,390▲ $318,458,951
Other Assets Total$46,115,048$45,593,542▼ $521,506
Liabilities
Other Liabilities$2,846,669,209$3,134,708,492▲ $288,039,283
Mortgage Notes Payable Secured by Investment Property$203,383,883$195,371,483▼ $8,012,400
Accounts Payable and Accrued Expenses$37,967,247$43,151,861▲ $5,184,614
Total Liabilities$3,088,020,339$3,373,231,836▲ $285,211,497
Net Assets / Fund Balance
Total Net Assets Fund Balance$414,710,100$447,957,554▲ $33,247,454
Total Liabilities and Net Assets / Fund Balance$3,502,730,439$3,821,189,390▲ $318,458,951

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$50,343,545$18,100,410$68,443,955
Equipment$7,965,698$24,029,696$31,995,394
Land$17,027,607-$17,027,607
Leasehold Improvements$2,519,838$6,557,414$9,077,252
Other Land Buildings$3,429,566-$3,429,566
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
David AraujoPresident/CEOFT$547,073$75,300$622,373
Fawn TerwilligerCLOFT$289,309$58,790$348,099
Dan ClarkeCOOFT$243,334$69,419$312,753
Satish MehtaCIOFT$256,515$52,200$308,715
Philip Von StreicherVP OverseasFT$229,038$63,349$292,387
Andrew McgeorgeCFO (left 06/19)FT$228,208$61,851$290,059
Michael BergeronVP LogisticsFT$190,548$46,802$237,350
Joanne NadeauVP Human ResourcesFT$160,923$73,802$234,725
Michael PorterVP Foreign ExchangeFT$182,639$48,233$230,872
Wendy BeswickVP MarketingFT$183,518$39,066$222,584
Patrick HarriganCROFT$173,557$35,648$209,205
Geoffry GiltonSVP TechnologyFT$45,617$3,397$49,014
Joanne WhitingDirector-$16,714-$16,714
Scott WensleyTreasurer-$15,812-$15,812
Dr James FishbeinVice Chair-$14,900-$14,900
Dan EaganDirector-$13,904-$13,904
Clifford TaylorDirector-$10,794-$10,794
Sue DesjardinsDirector-$197-$197

Board Members and Trustees

NameTitle
David Hanchett Left 0919Director

Highest Paid Contractors

ContractorServicesLocationCompensation
Ncr CorporationAtm Hardware And Systems Provider14181 COLLECTIONS CENTER DRIVE, Chicago, IL 60693$6,836,730
Blaze Partners LLCMarketing Consultant106 LAFAYETTE ST SUITE 1B, Yarmouth, ME 04096$1,351,149
Fiserv SolutionsIt SystemsPO BOX 934054, Atlanta, GA 31193$957,663
Avtex SolutionsPhone System Support3500 AMERICAN BLVD WEST SUITE 300, Bloomington, MN 55431$410,938
Dc Consulting ServiceIt Consulting Service55 TEMPLE PLACE SUITE 6, Boston, MA 02111$168,522
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$199,083,287
Investment Income
$13,114,684
Other Revenue
$8,640
Change in Net Assets
$37,857,376
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$74,093,221
Salaries, Compensation, and Employee Benefits$62,191,686
Grants and Similar Amounts Paid$1,013,862
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages---$44,225,980
Benefits to Members---$37,050,466
Information Technology---$10,938,265
Office Expenses---$7,761,916
Other Employee Benefits---$7,729,934
Depreciation Depletion---$6,156,010
Pension Plan Contributions---$4,741,850
Occupancy---$4,571,069
Interest---$4,452,681
Fees for Services Other---$4,252,702
Payroll Taxes---$3,281,381
Advertising---$3,145,537
All Other Expenses---$2,866,278
Current Officers, Directors, Trustees, and Key Employees---$2,212,541
Grants to Domestic Orgs---$1,013,862
Travel---$785,951
Other Expenses---$734,676
Insurance---$546,497
Fees for Services Legal---$480,028
Fees for Services Accounting---$131,740
Conferences and Meetings---$17,648
Total Functional Expenses$0$0$0$174,349,235
International Activity

Grant and Assistance Recipients

RecipientLocationCategoryPurposeAmount
Easter Seals New Hampshire IncManchester, NH501(c)(3)Nh Veterans Count Campaign Sponsorship$100,000
Unh FoundationDurham, NH501(c)(3)Unh Stadium Project Pledge$100,000
New Hampshire Veterans Cemetery Association IncConcord, NH501(c)(3)Donation for the Heritage Learning Center$30,000
Hampton Area Chamber of CommerceHampton, NH501(c)(6)2019 Seafood Festival Sponsorship$20,000
Nh Food BankManchester, NH501(c)(3)Unrestricted$20,000
Unh Campus RecreationDurham, NHN/a2019/2020 Campus Recreation Sponsorship$15,000
American Independence MuseumExeter, NH501(c)(3)2019 Business Partnership$10,000
Filene Research InstituteMadison, WI501(c)(3)Unrestricted$10,000
New Hampshire Military Assistance FoundationPortsmouth, NH501(c)(3)Seacoast Salutes 2019$10,000
The Massachusetts General HospitalBoston, MA501(c)(3)Mission Gratitude - Home Base Veterans Day Dinner$10,000
Worldwide Foundation of Credit UnionsMadison, WI501(c)(3)Unrestricted$10,000
Androscoggin Valley Chamber of CommerceBerlin, NH501(c)(6)2019 Heritage Pk & Riverfire Title Sponsorship$7,500
The Shanty LLCPortsmouth, NHN/aSeacoast Veterans Conference Meals and Paper Supplies$5,611
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
MEMBERS' SHARE AND SAVINGS ACCOUNT$3,134,708,492
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section A, Line 1

The board may appoint an executive committee of not fewer than three directors to serve at its pleasure, to act for it with respect to specifically delegated functions authorized by rsa 383-a and 383-e and applicable law and regulations. The board may also authorize such executive committee or a membership officer appointed by the board from the membership other than a board member paid as an officer, the financial officer, any assistant to the paid officer of the board or to the financial officer or any loan officer, to serve at its pleasure to approve applications for membership under such conditions as the board and these bylaws may prescribe. No executive committee member or membership officer may be compensated as such.

Form 990, Part VI, Section A, Line 6

Service credit union membership is open to those living or working in the state of new hampshire or the falmouth, ma area (defined as falmouth, bourne, mashpee and sandwich, ma) and their families. Also eligible are active duty military, veterans and their families, and those who are working (or worked) for the department of defense, as well as their families.

Form 990, Part VI, Section A, Line 7A

Annually, service credit union holds a shareholder meeting. At this meeting, the members have the ability to vote on the board of directors.

Form 990, Part VI, Section B, Line 11B

The form 990 is prepared by the organization's public accounting firm based on information provided by management. Once the draft is available, it is reviewed by management and any changes incorporated into the filing. Once this detailed review is complete, the draft of the form 990 is presented to the board of directors for their review and comments prior to filing with the irs.

Form 990, Part VI, Section B, Line 12

The policy requires self disclosure to the board of directors annually any involvement with organizations which do business with the credit union. This is also subject to internal audit.

Form 990, Part VI, Section B, Line 15

The ceo's compensation is reviewed by a compensation committee that includes three board members. The committee gathers data from a 3rd party compensation study, which gathers data from outsides sources from other financial institutions. The committee reviews this information and then determines compensation based on this information and performance and then gives the compensation recommendation to the full board for approval. This is documented in the committee minutes. For all other officers and key employees, the credit union uses a third party compensation study in which the human resources department uses to help determine compensation. Compensation is also based on metrics for that job description and performance. Human resources gives a recommendation to the ceo who makes the compensation determination. This determination is documented in the employee's personnel files.

Form 990, Part VI, Section C, Line 19

Service credit union's financials are provided monthly for all members by being posted in each branch location. Our annual report is distributed to all attendees at the annual meeting, provided in each branch location, and is also posted on our website. Members have the right to request and receive pertinent documentation as demanded. Service credit union is a member-owned cooperative and as such pertinent business documentation is always provided as requested by members.

Filing and Contact Details

Filer

Filer Name
Service Credit Union
EIN
02-0240752
Phone
6034228300
Address
3003 LAFAYETTE ROAD, PORTSMOUTH, NH 03801

Signing Officer

Name
David Araujo
Title
President/CEO
Phone
6034228379
Signed
2020-11-12
Discuss with paid preparer
Yes

Organization Details

Principal Officer
David Araujo
Formed
1957
Legal Domicile
Nh
Voting Board Members
7
Independent Board Members
7
Employees
1,028
Volunteers
10

Preparer

Firm
Cliftonlarsonallen Llp
Address
20 EAST THOMAS ROAD SUITE 2300, PHOENIX, AZ 85012
Preparer
Mary C Green
Phone
6022662248
Supplemental Narrative

Additional Explanations

FORM 990, PART XI, LINE 9:

Change in value of serp 206,528. Euro currency change -160,673. Change in pension and postretirement health plan -6,434,566. Other comprehensive gain 184,383.

Raw XML AppendixShowing 400 of 913 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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