Civic Intelligence

211 Info

990 • Fiscal year 2023 • EIN 93-0784586

Jul 01, 2022 to Jun 30, 2023 • Filed on Jan 31, 2024

Organization ProfileWWW.211INFO.ORG

View Organization Page

7535 NE Ambassador Place BPortland, OR 97220

(503) 226-3099

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

50th percentile

0.13x

Higher debt load relative to assets than 50% of similar nonprofits.

2023 filings • 501(c)3 • $5M-$10M nonprofits • Source year 2023

Liabilities / Revenue

38th percentile

0.10x

Higher debt load relative to revenue than 38% of similar nonprofits.

2023 filings • 501(c)3 • $5M-$10M nonprofits • Source year 2023

Net Margin

72nd percentile

17%

Higher net margin than 72% of similar nonprofits.

2023 filings • 501(c)3 • $5M-$10M nonprofits • Source year 2023

Top Officer Pay

71st percentile

$182,554

Higher top officer pay than 71% of similar nonprofits.

Top officer pay equals 1.9% of source-year revenue.

2023 filings • 501(c)3 • $5M-$10M nonprofits • Source year 2023

Asset Growth

88th percentile

42%

Faster asset growth than 88% of similar nonprofits.

2023 filings • 501(c)3 • $5M-$10M nonprofits • Annualized from 2022 to 2023

Revenue Growth

55th percentile

9.2%

Faster revenue growth than 55% of similar nonprofits.

2023 filings • 501(c)3 • $5M-$10M nonprofits • Annualized from 2022 to 2023

Balance Sheet
Liabilities / Assets50th percentile

Assets

Up

$7,475,151

Up $2,220,377 (+42%) from 2022

Net Assets

Up

$6,502,929

Up $1,706,497 (+36%) from 2022

Liabilities

Up

$972,222

Up $513,880 (+112%) from 2022

Revenue And Expenses
Liabilities / Revenue38th percentileNet Margin72nd percentile

Revenue

Up

$9,607,829

Up $809,353 (+9.2%) from 2022

Expenses

Up

$8,014,048

Up $880,971 (+12%) from 2022

Net Income

Down

$1,593,781

Down $71,618 (-4.3%) from 2022

Historical Trend

Balance Sheet Trend

Asset Growth88th percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$10M$5.0M$0Assets 2011: $305,238Liabilities 2011: $131,048Net Assets 2011: $174,1902011Assets 2012: $555,361Liabilities 2012: $117,230Net Assets 2012: $438,1312012Assets 2013: $391,636Liabilities 2013: $234,928Net Assets 2013: $156,7082013Assets 2014: $306,253Liabilities 2014: $258,513Net Assets 2014: $47,7402014Assets 2015: $428,734Liabilities 2015: $192,127Net Assets 2015: $236,6072015Assets 2016: $944,311Liabilities 2016: $363,559Net Assets 2016: $580,7522016Assets 2017: $1,561,642Liabilities 2017: $527,457Net Assets 2017: $1,034,1852017Assets 2018: $1,615,626Liabilities 2018: $292,448Net Assets 2018: $1,323,1782018Assets 2019: $1,848,697Liabilities 2019: $262,277Net Assets 2019: $1,586,4202019Assets 2020: $2,887,565Liabilities 2020: $803,777Net Assets 2020: $2,083,7882020Assets 2021: $4,043,324Liabilities 2021: $562,938Net Assets 2021: $3,480,3862021Assets 2022: $5,254,774Liabilities 2022: $458,342Net Assets 2022: $4,796,4322022Assets 2023: $7,475,151Liabilities 2023: $972,222Net Assets 2023: $6,502,9292023Assets 2024: $8,339,364Liabilities 2024: $750,988Net Assets 2024: $7,588,3762024

Highlighted filing

2023

Assets$7,475,151
Liabilities$972,222
Net Assets$6,502,929
Open 2023 Filing

Operations Trend

Revenue Growth55th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$10M$5.0M$0-$5.0MExpenses 2011: $1,660,7092011Expenses 2012: $1,959,6602012Expenses 2013: $2,473,9052013Revenue 2014: $2,419,276Expenses 2014: $2,528,244Net Income 2014: -$108,9682014Revenue 2015: $2,128,826Expenses 2015: $1,939,959Net Income 2015: $188,8672015Revenue 2016: $2,675,682Expenses 2016: $2,331,537Net Income 2016: $344,1452016Revenue 2017: $4,003,913Expenses 2017: $3,550,480Net Income 2017: $453,4332017Revenue 2018: $3,805,079Expenses 2018: $3,516,086Net Income 2018: $288,9932018Revenue 2019: $3,542,021Expenses 2019: $3,278,779Net Income 2019: $263,2422019Revenue 2020: $4,301,519Expenses 2020: $3,797,668Net Income 2020: $503,8512020Revenue 2021: $8,442,466Expenses 2021: $7,144,078Net Income 2021: $1,298,3882021Revenue 2022: $8,798,476Expenses 2022: $7,133,077Net Income 2022: $1,665,3992022Revenue 2023: $9,607,829Expenses 2023: $8,014,048Net Income 2023: $1,593,7812023Revenue 2024: $9,814,903Expenses 2024: $9,141,776Net Income 2024: $673,1272024

Highlighted filing

2023

Revenue$9,607,829
Expenses$8,014,048
Net Income$1,593,781
Open 2023 Filing
Jump To
Filing Snapshot
Filing Period
Jul 1, 2022 to Jun 30, 2023
Signed
Jan 31, 2024
Return Version
2022v5.0
Gross Receipts
$9,607,829
Mission and Program Overview

Mission

Our central hub empowers oregon and southwest washington communities by helping people identify, navigate and connect with the local resources they need.

211info connects the people of oregon and sw washington with the community resources they need. Our central hub empowers oregon and southwest washington communities by helping people identify, navigate, and connect with the local resources they need.

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities$2,012,433$2,456,571▲ $444,138
Accounts Receivable$1,772,821$1,830,682▲ $57,861
Cash and Non-Interest-Bearing Accounts$507,611$1,587,964▲ $1,080,353
Savings and Temporary Cash Investments$805,958$1,021,105▲ $215,147
Prepaid Expenses and Deferred Charges$114,649$96,665▼ $17,984
Land, Buildings, and Equipment, Net$34,552$19,694▼ $14,858
Total Assets$5,254,774$7,475,151▲ $2,220,377
Other Assets Total$6,750$462,470▲ $455,720
Liabilities
Accounts Payable and Accrued Expenses$408,185$487,437▲ $79,252
Other Liabilities$7,474$462,576▲ $455,102
Deferred Revenue$42,683$22,209▼ $20,474
Total Liabilities$458,342$972,222▲ $513,880
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$4,796,432$6,502,929▲ $1,706,497
Total Net Assets Fund Balance$4,796,432$6,502,929▲ $1,706,497
Total Liabilities and Net Assets / Fund Balance$5,254,774$7,475,151▲ $2,220,377

Asset Categories

AssetBook ValueDepreciationBasis
Other Land Buildings$0$171,598$171,598
Equipment$19,694$115,860$135,554
Leasehold Improvements$0$24,823$24,823
Other Assets Org$455,720--
Compensation and Service Providers
Top Officer Pay71st percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Daniel HermanCEOFT$162,975$19,579$182,554

Board Members and Trustees

NameTitle
Piseth PichBoard Chair
Martin TaylorImmediate Past Chair
Angela MitchellBoard Member
Craig OppermanBoard Member
David NavarroBoard Member
Ellen PinneyBoard Member
Erick MaddoxBoard Member
Graham BouldinBoard Member
Leroy PattonBoard Member
Michael PopeBoard Member
Xavier MartinezBoard Member
Susan Fischer-makiSecretary
Ned MossmanTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
IncontactForeign Language TranslationLOCKBOX 0268/PO BOX 7247, Philadelphia, PA 19170-0268$216,229
Lpc AmbassadorFacility Lease888 SW 5TH AVESUITE 1100, Portland, OR 97204$164,121
Revenue and Support

Revenue Composition

Contributions and Grants
$9,509,208
Program Service Revenue
$0
Investment Income
$98,027
Other Revenue
$594
All Other Contributions
$763,754
Change in Net Assets
$1,593,781
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$6,633,681
Other Expenses$1,380,367
Total Fundraising Expense$69,221
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$4,752,175$530,968$26,547$5,309,690
Other Employee Benefits$536,381$59,931$2,996$599,308
Information Technology$419,538$20,503$1,027$441,068
Payroll Taxes$376,644$42,083$2,104$420,831
Fees for Services Other$266,808$49,004$25,423$341,235
Current Officers, Directors, Trustees, and Key Employees$235,727$26,338$1,317$263,382
Occupancy$199,294$22,268$1,112$222,674
Other Expenses$111,655--$111,655
Fees for Services Lobbying$49,259$9,047$4,694$63,000
Office Expenses$42,071$4,700$235$47,006
Advertising$39,037$4,361$218$43,616
Pension Plan Contributions$36,221$4,047$202$40,470
Fees for Services Accounting$31,487$5,783$3,000$40,270
Travel$26,786$2,993$149$29,928
Insurance$19,230$2,854$107$22,191
Depreciation Depletion$11,522$1,287$65$12,874
All Other Expenses$4,337$488$25$4,850
Total Functional Expenses$7,158,172$786,655$69,221$8,014,048
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
Yes
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Operating Lease Liabilities$462,576
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
Yes
Annual disclosure for covered persons
Yes
Audit committee
No
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section A, Line 8B

“There were no meetings of any committees with the authority to act on behalf of the governing body.”

Form 990, Part VI, Section B, Line 11B

“The board of directors will review the form 990 at its next scheduled meeting, which will be subsequent to the irs filing.”

Form 990, Part VI, Section B, Line 12C

“All board members sign a conflict of interest at beginning of service stating that they will not use their service for personal benefit. This applies to all board members and is reviewed as issues arise. If there is a potential conflict the board chair and ceo review to determine next steps.”

Form 990, Part VI, Section B, Line 15A

“Ceo compensation is set by the board of directors. The board used a comprehensive salary review process using both internal and external advisors and incorporating a broad set of factors. Two organization-wide compensation increases were approved by the board and implemented during the year.”

Form 990, Part VI, Section C, Line 19

“The organization makes its governing documents, conflict of interest policy, and financial statements available to the public upon request.”

Filing and Contact Details

Filer

Filer Name
211info
EIN
93-0784586
Phone
5032263099
Address
7535 NE AMBASSADOR PLACE B, PORTLAND, OR 97220

Signing Officer

Name
Dan Herman
Title
CEO
Phone
5034162603
Signed
2024-01-31
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Dan Herman
Formed
1980
Legal Domicile
Or
Voting Board Members
13
Independent Board Members
12
Employees
191
Volunteers
20

Preparer

Firm
Mcdonald Jacobs Pc
Address
121 SW SALMON ST STE 1100, PORTLAND, OR 97204
Preparer
Sang Ahn
Phone
5032270581
Supplemental Narrative

Additional Explanations

Form 990, Part XII, Line 2C

“The process has not changed from the prior year.”

Financial Statement Notes

PART X, LINE 2:

“The organization follows the provisions of fasb asc topic 740 accounting for uncertainty in income taxes. Management has evaluated the organization's tax positions and concluded that there are no uncertain tax positions that require adjustment to the financial statements to comply with provisions of this topic.”

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IRS990/ActivityOrMissionDesc0211INFO CONNECTS THE PEOPLE OF OREGON AND SW WASHINGTON WITH THE COMMUNITY RESOURCES THEY NEED. OUR CENTRAL HUB EMPOWERS OREGON AND SOUTHWEST WASHINGTON COMMUNITIES BY HELPING PEOPLE IDENTIFY, NAVIGATE, AND CONNECT WITH THE LOCAL RESOURCES THEY NEED.
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IRS990/Desc0CORE 211INFO SERVICES: 211INFO ADDRESSES COMMUNITY DETERMINANTS OF HEALTH BY LINKING CONSUMERS WITH THE PROGRAMS THAT PROMOTE HEALTH, RESILIENCY AND IMPROVED CHILDHOOD OUTCOMES IN OREGON AND SOUTHWEST WASHINGTON: FOOD, SHELTER, AFFORDABLE HOUSING, PARENTING RESOURCES, HEALTH CARE, DENTAL, MENTAL HEALTH, CRISIS SERVICES, FORECLOSURE PREVENTION PROGRAMS, EMPLOYMENT, LEGAL AID, SCHOOL READINESS, CLOTHING, MATERNAL AND CHILD HEALTH, AND RELATED PROGRAMS. 211INFO PROVIDES A DETAILED, UPDATED AND UNBIASED DATABASE OF RECORDS FROM 3,000 HEALTH AND SOCIAL SERVICE ORGANIZATIONS, INCLUDING NONPROFIT, GOVERNMENT AND FAITH-BASED ASSISTANCE. FOR CONSUMERS, THE SERVICE IS FREE, CONFIDENTIAL AND LIVE, WITH A TEAM OF CERTIFIED COMMUNITY INFORMATION SPECIALISTS PROVIDING REFERRALS, COLLECTING DEMOGRAPHIC DATA AND ASKING "THE SECOND QUESTION," WHICH MAY LEAD PEOPLE TO A PROGRAM THEY DIDN'T REALIZE WAS AVAILABLE. FOR INSTANCE, SOMEONE SEEKING HELP WITH THEIR ELECTRIC BILL MAY NOT REALIZE THEY MAY QUALIFY FOR JOB TRAINING. 211INFO'S SERVICES ARE PROVIDED BY TELEPHONE, TEXT, EMAIL, WEBSITE AND MOBILE APP, AND PARTNER AGENCIES' PROGRAMS AND EVENTS ARE PUBLICIZED THROUGH SOCIAL MEDIA. OUTREACH STAFF AND COMMUNITY INFORMATION SPECIALISTS HELP TO EDUCATE CLIENTS AND PARTNER AGENCIES ABOUT THE NETWORK OF SERVICES AVAILABLE IN THEIR COMMUNITIES. DATA ANALYTICS HELP COMMUNITY LEADERS ASSESS SOCIAL SERVICE NEEDS, DEMOGRAPHIC PATTERNS AND SITE-SPECIFIC TRENDS.
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IRS990/ProgSrvcAccomActy2Grp/Desc0SPECIALTY PROGRAMS: IN ADDITION TO COMPREHENSIVE INFORMATION AND REFERRAL, A STATEWIDE DATABASE OF RECORDS FROM 3,000 ORGANIZATIONS, OUTREACH AND DATA REPORTING, 211INFO PROVIDES SPECIALTY PROGRAMS THAT OFFER A DEEPER LEVEL OF EDUCATION, ADVOCACY AND SUBJECT-AREA EXPERTISE. EMERGENCY REPONSE: THE AGENCY SERVES AS A TRIAGE POINT FOR PUBLIC INQUIRY DURING LOCAL AND STATEWIDE DISASTER RESPONSE, USING FAQS AND SCRIPTS THAT CONVEY AUTHORITATIVE MESSAGING. UTILIZING OUR CONTACT CENTER AND ROBUST SOCIAL MEDIA COMMUNICATIONS, 211INFO PROVIDES RELIABLE AND ACCESSIBLE INFORMATION DURING RAPIDLY CHANGING CONDITIONS. SPECIALTY PROGRAMS: 211INFO PROVIDES EXPERTISE IN AREAS INCLUDING COORDINATED ENTRY INTO HOUSING/SHELTER; MATERNAL AND CHILD HEALTH; FOOD RESOURCES; AND SUPPORTS FOR LOW-INCOME PEOPLE WHO MUST TRAVEL TO ACCESS BREAST CANCER TREATMENT. SOME EXAMPLES OF THIS WORK INCLUDE:- AS PART OF THE COORDINATED ENTRY SYSTEM FOR MULTNOMAH COUNTY'S HOMELESS FAMILIES SYSTEM OF CARE, 211INFO PROVIDES A SINGLE POINT OF CONTACT FOR PROGRAMS THAT SUPPORT FAMILIES EXPERIENCING HOMELESSNESS, INCLUDING A 24/7 CONTACT CENTER, SHELTER REFERRALS, TRANSPORTATION OPTIONS, AND DATA ENTRY TO INPUT FAMILY INFORMATION INTO THE HOMELESS MANAGEMENT INFORMATION SYSTEM USED BY ALL PARTICIPATING AGENCIES. 211INFO SPECIALISTS COORDINATE MEETINGS BETWEEN FAMILIES AND COUNTY HOUSING TEAM MEMBERS; SPECIALISTS ALSO MANAGE WAITLISTS FOR HOUSING PLACEMENT. THESE PROGRAMS INCLUDE DOING SCREENINGS FOR HOMELESS VETERANS.- WORKING WITH THE OREGON HEALTH AUTHORITY, 211INFO PROVIDES EXPERT STAFF AND REPORTS ON WOMEN AND CHILDREN'S ACCESS TO HEALTH CARE, FOOD, SEXUAL AND REPRODUCTIVE HEALTH CARE, PREGNANCY SUPPORTS, AND IMMUNIZATIONS.- 211INFO'S PARENT EDUCATORS OFFER CHILD DEVELOPMENT INFORMATION AND REFERRALS TO CHILD CARE, PARENTING SUPPORTS, EARLY ASSESSMENT, SPECIAL EDUCATION, TRAUMA-INFORMED TREATMENT PROGRAMS AND RELATED PROGRAMS. FAMILIES CONTACTING 211INFO ARE INFORMED ABOUT STATE TANF AND ERDC PROGRAMS.
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IRS990/ProgSrvcAccomActy3Grp/Desc0211INFO'S COORDINATION CENTER HELPS PEOPLE NAVIGATE COMMUNITY RESOURCES, PROVIDES FOLLOW UP TO CLIENTS, AND DOCUMENTS OUTCOMES BY PARTNERING WITH CCOS, HEALTH CARE SYSTEMS AND RELATED ORGANIZATIONS. THIS RESULTS IN A "CLOSED LOOP REFERRAL SYSTEM" FOR CONSUMER AND HEALTHCARE PROVIDERS. IN ADDITION TO A CORE FOCUS ON HEALTH AND SOCIAL SERVICES 211INFO PROVIDES SERVICES TO OTHER ORGANIZATIONS, GENERALLY ON A CONTRACT BASIS, WITH QUICK-RESPONSE STAFFING, DATA REPORTING AND TECHNICAL EXPERTISE. 211INFO IS LISTED IN THE OREGON PROCUREMENT INFORMATION NETWORK. EXAMPLES OF THESE CONTRACTS INCLUDE A 24/7 FOSTER PARENT SUPPORT HOTLINE, AND A PESTICIDE EXPOSURE HOTLINE FOR THE OREGON DEPARTMENT OF AGRICULTURE.
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Document Assets

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Filings

Displayed year

2023 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$7,475,151
Liabilities
$972,222
Net assets
$6,502,929
Revenue
$9,607,829
Expenses
$8,014,048
Net income
$1,593,781
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$8.34$0.75$7.59$9.81$9.14$0.67
2023Detailed filing. Detailed filing data is available for this year.$7.48$0.97$6.50$9.61$8.01$1.59
2022Detailed filing. Detailed filing data is available for this year.$5.25$0.46$4.80$8.80$7.13$1.67
2021Detailed filing. Detailed filing data is available for this year.$4.04$0.56$3.48$8.44$7.14$1.30
2020Detailed filing. Detailed filing data is available for this year.$2.89$0.80$2.08$4.30$3.80$0.50
2019Detailed filing. Detailed filing data is available for this year.$1.85$0.26$1.59$3.54$3.28$0.26
2018Detailed filing. Detailed filing data is available for this year.$1.62$0.29$1.32$3.81$3.52$0.29
2017Detailed filing. Detailed filing data is available for this year.$1.56$0.53$1.03$4.00$3.55$0.45
2016Detailed filing. Detailed filing data is available for this year.$0.94$0.36$0.58$2.68$2.33$0.34
2015Detailed filing. Detailed filing data is available for this year.$0.43$0.19$0.24$2.13$1.94$0.19
2014Detailed filing. Detailed filing data is available for this year.$0.31$0.26$0.05$2.42$2.53$0.11
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.39$0.23$0.16$2.47
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.56$0.12$0.44$1.96
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.31$0.13$0.17$1.66