Civic Intelligence

Help Desk Chapters Inc

990 • Fiscal year 2022 • EIN 90-0240387

Jan 01, 2022 to Dec 31, 2022 • Filed on Nov 15, 2023

Organization ProfileWWW.THINKHDI.COM
1440 W TAYLOR STREET Suite 446Chicago, IL 60607

(614) 915-7895

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

69th percentile

0.07x

Higher debt load relative to assets than 69% of similar nonprofits.

2022 filings • 501(c)6 • <$500k nonprofits • Source year 2022

Liabilities / Revenue

80th percentile

0.17x

Higher debt load relative to revenue than 80% of similar nonprofits.

2022 filings • 501(c)6 • <$500k nonprofits • Source year 2022

Net Margin

9th percentile

-44%

Higher net margin than 9% of similar nonprofits.

2022 filings • 501(c)6 • <$500k nonprofits • Source year 2022

Top Officer Pay

72nd percentile

$0

Higher top officer pay than 72% of similar nonprofits.

Top officer pay equals 0.0% of source-year revenue.

2022 filings • 501(c)6 • <$500k nonprofits • Source year 2022

Asset Growth

27th percentile

-12%

Faster asset growth than 27% of similar nonprofits.

2022 filings • 501(c)6 • <$500k nonprofits • Annualized from 2021 to 2022

Revenue Growth

12th percentile

-26%

Faster revenue growth than 12% of similar nonprofits.

2022 filings • 501(c)6 • <$500k nonprofits • Annualized from 2021 to 2022

Balance Sheet
Liabilities / Assets69th percentile

Assets

Down

$344,708

Down $47,912 (-12%) from 2021

Net Assets

Down

$321,818

Down $60,850 (-16%) from 2021

Liabilities

Up

$22,890

Up $12,938 (+130%) from 2021

Revenue And Expenses
Liabilities / Revenue80th percentileNet Margin9th percentile

Revenue

Down

$134,608

Down $48,322 (-26%) from 2021

Expenses

Up

$193,936

Up $33,416 (+21%) from 2021

Net Income

Down

-$59,328

Down $81,738 (-365%) from 2021

Historical Trend

Balance Sheet Trend

Asset Growth27th percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$600K$400K$200K$0Assets 2010: $390,416Liabilities 2010: $20,897Net Assets 2010: $369,5192010Assets 2011: $393,546Liabilities 2011: $23,649Net Assets 2011: $369,8972011Assets 2012: $413,572Liabilities 2012: $22,787Net Assets 2012: $390,7852012Assets 2013: $455,396Liabilities 2013: $22,787Net Assets 2013: $432,6092013Assets 2014: $410,980Liabilities 2014: $22,787Net Assets 2014: $388,1932014Assets 2015: $471,555Liabilities 2015: $22,787Net Assets 2015: $448,7682015Assets 2016: $440,535Liabilities 2016: $22,685Net Assets 2016: $417,8502016Assets 2017: $471,531Liabilities 2017: $22,685Net Assets 2017: $448,8462017Assets 2018: $449,659Liabilities 2018: $14,190Net Assets 2018: $435,4692018Assets 2019: $421,821Liabilities 2019: $8,938Net Assets 2019: $412,8832019Assets 2020: $435,796Liabilities 2020: $11,711Net Assets 2020: $424,0852020Assets 2021: $392,620Liabilities 2021: $9,952Net Assets 2021: $382,6682021Assets 2022: $344,708Liabilities 2022: $22,890Net Assets 2022: $321,8182022Assets 2023: $369,331Liabilities 2023: $50,552Net Assets 2023: $318,7792023Assets 2024: $163,197Liabilities 2024: $3,970Net Assets 2024: $159,2272024

Highlighted filing

2022

Assets$344,708
Liabilities$22,890
Net Assets$321,818
Open 2022 Filing

Operations Trend

Revenue Growth12th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$800K$600K$400K$200K$0-$200KRevenue 2010: $461,415Expenses 2010: $467,392Net Income 2010: -$5,9772010Revenue 2011: $483,291Expenses 2011: $482,913Net Income 2011: $3782011Revenue 2012: $527,449Expenses 2012: $506,561Net Income 2012: $20,8882012Revenue 2013: $549,392Expenses 2013: $507,568Net Income 2013: $41,8242013Revenue 2014: $480,352Expenses 2014: $524,768Net Income 2014: -$44,4162014Revenue 2015: $608,458Expenses 2015: $547,883Net Income 2015: $60,5752015Revenue 2016: $531,895Expenses 2016: $562,813Net Income 2016: -$30,9182016Revenue 2017: $592,117Expenses 2017: $561,121Net Income 2017: $30,9962017Revenue 2018: $511,410Expenses 2018: $524,787Net Income 2018: -$13,3772018Revenue 2019: $312,867Expenses 2019: $335,452Net Income 2019: -$22,5852019Revenue 2020: $192,465Expenses 2020: $181,264Net Income 2020: $11,2012020Revenue 2021: $182,930Expenses 2021: $160,520Net Income 2021: $22,4102021Revenue 2022: $134,608Expenses 2022: $193,936Net Income 2022: -$59,3282022Revenue 2023: $108,967Expenses 2023: $106,808Net Income 2023: $2,1592023Revenue 2024: $89,001Expenses 2024: $93,709Net Income 2024: -$4,7082024

Highlighted filing

2022

Revenue$134,608
Expenses$193,936
Net Income-$59,328
Open 2022 Filing
Jump To
Filing Snapshot
Filing Period
Jan 1, 2022 to Dec 31, 2022
Signed
Nov 15, 2023
Return Version
2022v5.0
Gross Receipts
$134,608
Mission and Program Overview

Mission

To lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs.

To lead and promote the customer service and technical support industry

Balance Sheet Detail
LineBeginningEndChange
Assets
Cash and Non-Interest-Bearing Accounts$379,703$331,388▼ $48,315
Accounts Receivable$9,957$9,957→ $0
Inventories for Sale or Use$29$1,609▲ $1,580
Land, Buildings, and Equipment, Net$1,831$1,282▼ $549
Prepaid Expenses and Deferred Charges$1,100$472▼ $628
Savings and Temporary Cash Investments$0$0→ $0
Other Notes and Loans Receivable, Net$0$0→ $0
Pledges and Grants Receivable$0$0→ $0
Receivable From Disqualified Prsn$0$0→ $0
Receivables From Officers Etc$0$0→ $0
Investments Other Securities$0$0→ $0
Investments Program Related$0$0→ $0
Investments in Publicly Traded Securities$0$0→ $0
Intangible Assets$0$0→ $0
Loans From Officers Directors$0$0→ $0
Total Assets$392,620$344,708▼ $47,912
Other Assets Total$0$0→ $0
Liabilities
Accounts Payable and Accrued Expenses$9,952$22,890▲ $12,938
Grants Payable$0$0→ $0
Mortgage Notes Payable Secured by Investment Property$0$0→ $0
Unsecured Notes Loans Payable$0$0→ $0
Other Liabilities$0$0→ $0
Deferred Revenue$0$0→ $0
Escrow Account Liability$0$0→ $0
Tax Exempt Bond Liabilities$0$0→ $0
Total Liabilities$9,952$22,890▲ $12,938
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$382,668$321,818▼ $60,850
Net Assets With Donor Restrictions$0$0→ $0
Total Net Assets Fund Balance$382,668$321,818▼ $60,850
Total Liabilities and Net Assets / Fund Balance$392,620$344,708▼ $47,912

Asset Categories

AssetBook ValueDepreciationBasis
Other Land Buildings$1,282$620$1,902
Compensation and Service Providers
Top Officer Pay72nd percentile

Board Members and Trustees

NameTitle
David ColeChair
Sandra SeroskiePast Chair
Doug RaboldPresident
SEE 'EXHIBIT A'For Local Officers
Megan SelvaHDI Representative
Tara GibbHDI Representative
Liz BungerRegional VP
Tom WilkRegional VP
Heather BeckSecretary
Aaron SettepanellaVP of Finance
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$134,608
Investment Income
$0
Other Revenue
$0
Change in Net Assets
$-59,328
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$193,936
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Salaries, Compensation, and Employee Benefits$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Conferences and Meetings---$63,698
Fees for Services Accounting---$21,703
All Other Expenses---$16,378
Other Expenses---$8,920
Occupancy---$8,428
Insurance---$3,374
Office Expenses---$848
Depreciation Depletion---$549
Total Functional Expenses$0$0$0$193,936
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Direct Expenses$0
Fundraising Gross Income$0
Gaming Direct Expenses$0
Gaming Gross Income$0
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
In-house lobbying only
Yes
Subject to proxy tax
Yes
Insider Transactions and Loans

Loans and Receivables

Line ItemBeginningEndChange
Loans from Officers, Directors, Trustees, and Key Employees$0$0→ $0
Receivables from Disqualified Persons$0$0→ $0
Receivables from Officers, Directors, Trustees, and Key Employees$0$0→ $0
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
No
Other officer compensation reviewed
No
Conflict-of-interest policy
No
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

FORM 990, PART VI, SECTION B, LINE 11:

“Form 990 is emailed to each director for review prior to filing.”

FORM 990, PART VI, SECTION C, LINE 19:

“These documents are available upon request.”

Filing and Contact Details

Filer

Filer Name
Help Desk Chapters Inc
EIN
90-0240387
In Care Of
% THE ORGANIZATION
Phone
6149157895
Address
1440 W TAYLOR STREET Suite 446, CHICAGO, IL 60607

Signing Officer

Name
Aaron Settepanella
Title
Treasurer
Phone
6149157895
Signed
2023-11-15
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Aaron Settepanella
Formed
2003
Legal Domicile
Co
Voting Board Members
9
Independent Board Members
9
Employees
0
Volunteers
0

Preparer

Firm
Stockman Kast Ryan & Co Llp
Address
102 N CASCADE AVENUE SUITE 400, COLORADO SPRINGS, CO 80903
Preparer
Doreen B Merz
Phone
7196301186
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This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/OccupancyGrp/TotalAmt08428
IRS990/OfficeExpensesGrp/TotalAmt0848
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IRS990/Organization501cInd0X
IRS990/OrganizationFollowsFASB117Ind0X
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IRS990/OtherEmployeeBenefitsGrp/TotalAmt00
IRS990/OtherExpensesGrp/Desc0PROGRAM/EVENT/TRAINING
IRS990/OtherExpensesGrp/Desc1WEB HOSTING
IRS990/OtherExpensesGrp/Desc2CHAPTER FEES
IRS990/OtherExpensesGrp/Desc3MEMBERSHIP EXPENSE
IRS990/OtherExpensesGrp/TotalAmt013067
IRS990/OtherExpensesGrp/TotalAmt131461
IRS990/OtherExpensesGrp/TotalAmt225510
IRS990/OtherExpensesGrp/TotalAmt38920
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IRS990/OtherLiabilitiesGrp/EOYAmt00
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IRS990/PledgesAndGrantsReceivableGrp/EOYAmt00
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IRS990/PoliticalCampaignActyInd0false
IRS990/PrepaidExpensesDefrdChargesGrp/BOYAmt01100
IRS990/PrepaidExpensesDefrdChargesGrp/EOYAmt0472
IRS990/PrincipalOfficerNm0Aaron Settepanella
IRS990/ProfessionalFundraisingInd0false
IRS990/ProgramServiceRevenueGrp/BusinessCd0900099
IRS990/ProgramServiceRevenueGrp/BusinessCd1900099
IRS990/ProgramServiceRevenueGrp/Desc0TRAINING REVENUE
IRS990/ProgramServiceRevenueGrp/Desc1MEMBERSHIP DUES
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt026884
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt1107724
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt026884
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt1107724
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IRS990/PYGrantsAndSimilarPaidAmt00
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IRS990/PYRevenuesLessExpensesAmt022410
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IRS990/ReconcilationRevenueExpnssAmt0-59328
IRS990/RelatedEntityInd0false
IRS990/RelatedOrganizationCtrlEntInd0false
IRS990/RentalIncomeOrLossGrp/PersonalAmt00
IRS990/RentalIncomeOrLossGrp/RealAmt00
IRS990/ReportInvestmentsOtherSecInd0false
IRS990/ReportLandBuildingEquipmentInd0true
IRS990/ReportOtherAssetsInd0false
IRS990/ReportOtherLiabilitiesInd0false
IRS990/ReportProgramRelatedInvstInd0false
IRS990/RoyaltiesGrp/TotalAmt00
IRS990/RoyaltiesRevenueGrp/TotalRevenueColumnAmt00
IRS990/SavingsAndTempCashInvstGrp/BOYAmt00
IRS990/SavingsAndTempCashInvstGrp/EOYAmt00
IRS990/ScheduleBRequiredInd0false
IRS990ScheduleC/AgreeCarryoverPriorYearInd0false
IRS990ScheduleC/OnlyInHouseLobbyingInd0true
IRS990ScheduleC/SubstantiallyAllDuesNondedInd0false
IRS990ScheduleD/OtherLandBuildingsGrp/BookValueAmt01282
IRS990ScheduleD/OtherLandBuildingsGrp/DepreciationAmt0620
IRS990ScheduleD/OtherLandBuildingsGrp/OtherCostOrOtherBasisAmt01902
IRS990ScheduleD/TotalBookValueLandBuildingsAmt01282
IRS990/ScheduleJRequiredInd0false
IRS990/ScheduleORequiredInd0true
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0FORM 990 IS EMAILED TO EACH DIRECTOR FOR REVIEW PRIOR TO FILING.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1THESE DOCUMENTS ARE AVAILABLE UPON REQUEST.
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0FORM 990, PART VI, SECTION B, LINE 11:
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1FORM 990, PART VI, SECTION C, LINE 19:
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IRS990/SubjectToProxyTaxInd0true
IRS990/SubjToTaxRmnrtnExPrchtPymtInd0false
IRS990/TaxablePartyNotificationInd0false
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IRS990/TaxExemptBondLiabilitiesGrp/EOYAmt00
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IRS990/TerminateOperationsInd0false
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IRS990/TotalVolunteersCnt00
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IRS990/UnsecuredNotesLoansPayableGrp/BOYAmt00
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IRS990/UponRequestInd0X
IRS990/USAddress/AddressLine1Txt0121 SOUTH TEJON STREET STE 110
IRS990/USAddress/CityNm0CHICAGO
IRS990/USAddress/StateAbbreviationCd0IL
IRS990/USAddress/ZIPCd060607
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IRS990/VotingMembersIndependentCnt09
IRS990/WebsiteAddressTxt0WWW.THINKHDI.COM
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ReturnHeader/BuildTS02023-04-26 12:10:37Z
ReturnHeader/BusinessOfficerGrp/DiscussWithPaidPreparerInd0true
ReturnHeader/BusinessOfficerGrp/PersonNm0Aaron Settepanella
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ReturnHeader/BusinessOfficerGrp/PhoneNum06149157895
ReturnHeader/BusinessOfficerGrp/SignatureDt02023-11-15
ReturnHeader/Filer/BusinessName/BusinessNameLine1Txt0HELP DESK CHAPTERS INC
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ReturnHeader/Filer/EIN0900240387
ReturnHeader/Filer/InCareOfNm0% THE ORGANIZATION
ReturnHeader/Filer/PhoneNum06149157895
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ReturnHeader/Filer/USAddress/CityNm0CHICAGO

Document Assets

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Filings

Displayed year

2022 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$344,708
Liabilities
$22,890
Net assets
$321,818
Revenue
$134,608
Expenses
$193,936
Net income
-$59,328
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.63$0.04$1.59$0.89$0.94$0.05
2023XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$3.69$0.51$3.19$1.09$1.07$0.02
2022Detailed filing. Detailed filing data is available for this year.$3.45$0.23$3.22$1.35$1.94$0.59
2021XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$3.93$0.10$3.83$1.83$1.61$0.22
2020XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$4.36$0.12$4.24$1.92$1.81$0.11
2019Summary only. Only limited summary data is available for this year.$4.22$0.09$4.13$3.13$3.35$0.23
2018Summary only. Only limited summary data is available for this year.$4.50$0.14$4.35$5.11$5.25$0.13
2017Summary only. Only limited summary data is available for this year.$4.72$0.23$4.49$5.92$5.61$0.31
2016Summary only. Only limited summary data is available for this year.$4.41$0.23$4.18$5.32$5.63$0.31
2015Summary only. Only limited summary data is available for this year.$4.72$0.23$4.49$6.08$5.48$0.61
2014Summary only. Only limited summary data is available for this year.$4.11$0.23$3.88$4.80$5.25$0.44
2013Summary only. Only limited summary data is available for this year.$4.55$0.23$4.33$5.49$5.08$0.42
2012Summary only. Only limited summary data is available for this year.$4.14$0.23$3.91$5.27$5.07$0.21
2011Summary only. Only limited summary data is available for this year.$3.94$0.24$3.70$4.83$4.83$0.00
2010Summary only. Only limited summary data is available for this year.$3.90$0.21$3.70$4.61$4.67$0.06