Civic Intelligence

Help Desk Chapters Inc

EIN 90-0240387 • 501(c)6 • Chicago, IL

Profile

To lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs.

1440 W TAYLOR STREET Suite 446Chicago, IL 60607

www.thinkhdi.com

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

63rd percentile

0.02x

Higher debt load relative to assets than 63% of similar nonprofits.

501(c)6 • <$500k nonprofits • Source year 2024

Liabilities / Revenue

70th percentile

0.04x

Higher debt load relative to revenue than 70% of similar nonprofits.

501(c)6 • <$500k nonprofits • Source year 2024

Net Margin

38th percentile

-5.3%

Higher net margin than 38% of similar nonprofits.

501(c)6 • <$500k nonprofits • Source year 2024

Top Officer Pay

Score unavailable

No value available

No filing with officer rows is available for this organization yet.

Asset Growth

11th percentile

-56%

Faster asset growth than 11% of similar nonprofits.

501(c)6 • <$500k nonprofits • Annualized from 2023 to 2024

Revenue Growth

24th percentile

-18%

Faster revenue growth than 24% of similar nonprofits.

501(c)6 • <$500k nonprofits • Annualized from 2023 to 2024

Balance Sheet
Liabilities / Assets63rd percentile

Assets

Down

$163,197

Down $206,134 (-56%) from 2023

Liabilities

Down

$3,970

Down $46,582 (-92%) from 2023

Net Assets

Down

$159,227

Down $159,552 (-50%) from 2023

Operations
Liabilities / Revenue70th percentileNet Margin38th percentile

Revenue

Down

$89,001

Down $19,966 (-18%) from 2023

Expenses

Down

$93,709

Down $13,099 (-12%) from 2023

Net Income

Down

-$4,708

Down $6,867 (-318%) from 2023

Trend Graphs

Balance Sheet Trend

Asset Growth11th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$600K$400K$200K$0Assets 2010: $390,416Liabilities 2010: $20,897Net Assets 2010: $369,5192010Assets 2011: $393,546Liabilities 2011: $23,649Net Assets 2011: $369,8972011Assets 2012: $413,572Liabilities 2012: $22,787Net Assets 2012: $390,7852012Assets 2013: $455,396Liabilities 2013: $22,787Net Assets 2013: $432,6092013Assets 2014: $410,980Liabilities 2014: $22,787Net Assets 2014: $388,1932014Assets 2015: $471,555Liabilities 2015: $22,787Net Assets 2015: $448,7682015Assets 2016: $440,535Liabilities 2016: $22,685Net Assets 2016: $417,8502016Assets 2017: $471,531Liabilities 2017: $22,685Net Assets 2017: $448,8462017Assets 2018: $449,659Liabilities 2018: $14,190Net Assets 2018: $435,4692018Assets 2019: $421,821Liabilities 2019: $8,938Net Assets 2019: $412,8832019Assets 2020: $435,796Liabilities 2020: $11,711Net Assets 2020: $424,0852020Assets 2021: $392,620Liabilities 2021: $9,952Net Assets 2021: $382,6682021Assets 2022: $344,708Liabilities 2022: $22,890Net Assets 2022: $321,8182022Assets 2023: $369,331Liabilities 2023: $50,552Net Assets 2023: $318,7792023Assets 2024: $163,197Liabilities 2024: $3,970Net Assets 2024: $159,2272024

Highlighted filing

2024

Assets$163,197
Liabilities$3,970
Net Assets$159,227
Open 2024 Filing

Operations Trend

Revenue Growth24th percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$800K$600K$400K$200K$0-$200KRevenue 2010: $461,415Expenses 2010: $467,392Net Income 2010: -$5,9772010Revenue 2011: $483,291Expenses 2011: $482,913Net Income 2011: $3782011Revenue 2012: $527,449Expenses 2012: $506,561Net Income 2012: $20,8882012Revenue 2013: $549,392Expenses 2013: $507,568Net Income 2013: $41,8242013Revenue 2014: $480,352Expenses 2014: $524,768Net Income 2014: -$44,4162014Revenue 2015: $608,458Expenses 2015: $547,883Net Income 2015: $60,5752015Revenue 2016: $531,895Expenses 2016: $562,813Net Income 2016: -$30,9182016Revenue 2017: $592,117Expenses 2017: $561,121Net Income 2017: $30,9962017Revenue 2018: $511,410Expenses 2018: $524,787Net Income 2018: -$13,3772018Revenue 2019: $312,867Expenses 2019: $335,452Net Income 2019: -$22,5852019Revenue 2020: $192,465Expenses 2020: $181,264Net Income 2020: $11,2012020Revenue 2021: $182,930Expenses 2021: $160,520Net Income 2021: $22,4102021Revenue 2022: $134,608Expenses 2022: $193,936Net Income 2022: -$59,3282022Revenue 2023: $108,967Expenses 2023: $106,808Net Income 2023: $2,1592023Revenue 2024: $89,001Expenses 2024: $93,709Net Income 2024: -$4,7082024

Highlighted filing

2024

Revenue$89,001
Expenses$93,709
Net Income-$4,708
Open 2024 Filing

Filings

Most recent year

2024 • Form 990Facts available. Structured filing facts are available, but richer extracted sections are limited.

Open filing
Assets
$163,197
Liabilities
$3,970
Net assets
$159,227
Revenue
$89,001
Expenses
$93,709
Net income
-$4,708
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.63$0.04$1.59$0.89$0.94$0.05
2023XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$3.69$0.51$3.19$1.09$1.07$0.02
2022Facts available. Structured filing facts are available, but richer extracted sections are limited.$3.45$0.23$3.22$1.35$1.94$0.59
2021XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$3.93$0.10$3.83$1.83$1.61$0.22
2020XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$4.36$0.12$4.24$1.92$1.81$0.11
2019Summary only. Only limited summary data is available for this year.$4.22$0.09$4.13$3.13$3.35$0.23
2018Summary only. Only limited summary data is available for this year.$4.50$0.14$4.35$5.11$5.25$0.13
2017Summary only. Only limited summary data is available for this year.$4.72$0.23$4.49$5.92$5.61$0.31
2016Summary only. Only limited summary data is available for this year.$4.41$0.23$4.18$5.32$5.63$0.31
2015Summary only. Only limited summary data is available for this year.$4.72$0.23$4.49$6.08$5.48$0.61
2014Summary only. Only limited summary data is available for this year.$4.11$0.23$3.88$4.80$5.25$0.44
2013Summary only. Only limited summary data is available for this year.$4.55$0.23$4.33$5.49$5.08$0.42
2012Summary only. Only limited summary data is available for this year.$4.14$0.23$3.91$5.27$5.07$0.21
2011Summary only. Only limited summary data is available for this year.$3.94$0.24$3.70$4.83$4.83$0.00
2010Summary only. Only limited summary data is available for this year.$3.90$0.21$3.70$4.61$4.67$0.06
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Nov 17, 2025
Return Version
2024v5.2
Gross Receipts
$90,318
Mission and Program Overview

Mission

To lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs.

To lead and promote the customer service and technical support industry

Balance Sheet Detail
LineBeginningEndChange
Assets
Cash and Non-Interest-Bearing Accounts$329,610$130,987▼ $198,623
Accounts Receivable$10,457$14,431▲ $3,974
Savings and Temporary Cash Investments$21,582$12,883▼ $8,699
Prepaid Expenses and Deferred Charges$6,755$2,808▼ $3,947
Inventories for Sale or Use$29$1,895▲ $1,866
Intangible Assets$204$0▼ $204
Land, Buildings, and Equipment, Net$694$193▼ $501
Other Notes and Loans Receivable, Net$0$0→ $0
Pledges and Grants Receivable$0$0→ $0
Receivable From Disqualified Prsn$0$0→ $0
Receivables From Officers Etc$0$0→ $0
Investments Other Securities$0$0→ $0
Investments Program Related$0$0→ $0
Investments in Publicly Traded Securities$0$0→ $0
Loans From Officers Directors$0$0→ $0
Total Assets$369,331$163,197▼ $206,134
Other Assets Total$0$0→ $0
Liabilities
Accounts Payable and Accrued Expenses$45,901$0▼ $45,901
Deferred Revenue$4,651$3,970▼ $681
Grants Payable$0$0→ $0
Mortgage Notes Payable Secured by Investment Property$0$0→ $0
Unsecured Notes Loans Payable$0$0→ $0
Other Liabilities$0$0→ $0
Escrow Account Liability$0$0→ $0
Tax Exempt Bond Liabilities$0$0→ $0
Total Liabilities$50,552$3,970▼ $46,582
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$318,779$159,227▼ $159,552
Net Assets With Donor Restrictions$0$0→ $0
Total Net Assets Fund Balance$318,779$159,227▼ $159,552
Total Liabilities and Net Assets / Fund Balance$369,331$163,197▼ $206,134

Asset Categories

AssetBook ValueDepreciationBasis
Other Land Buildings$193$266$459
Compensation and Service Providers
Top Officer PayScore unavailable

Board Members and Trustees

NameTitle
Doug RaboldChair
Elizabeth Liz BungerPresident
Laurie LukkenRegional President
Tim KingRegional President
SEE 'EXHIBIT A'For Local Officers
Tara GibbsHDI Representative
Heather BeckSecretary
Andrew Tyler RussellTreasurer (From 08/24)
Aaron SettepanellaVP of Finance (To 07/24)
Beth JacobsenVP of Finance in Training
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$88,342
Investment Income
$-1,317
Other Revenue
$1,976
Change in Net Assets
$-4,708
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$93,709
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Salaries, Compensation, and Employee Benefits$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Conferences and Meetings---$75,271
Information Technology---$6,840
Travel---$5,242
Other Expenses---$1,904
Office Expenses---$1,442
Advertising---$613
Depreciation Depletion---$65
Fees for Services Accounting---$63
Total Functional Expenses$0$0$0$93,709
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Direct Expenses$0
Fundraising Gross Income$0
Gaming Direct Expenses$0
Gaming Gross Income$0
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
In-house lobbying only
Yes
Subject to proxy tax
Yes
Insider Transactions and Loans

Loans and Receivables

Line ItemBeginningEndChange
Loans from Officers, Directors, Trustees, and Key Employees$0$0→ $0
Receivables from Disqualified Persons$0$0→ $0
Receivables from Officers, Directors, Trustees, and Key Employees$0$0→ $0
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
Conflict-of-interest policy
No
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

FORM 990, PART VI, SECTION B, LINE 11 B:

“THE form 990 IS REVIEWED AND APPROVED BY THE TREASURER OF THE ORGANIZATION AND THE BOARD CHAIR, PRIOR TO FILING WITH THE IRS. THE TREASURER WILL DISTRIBUTE A PDF COPY OF THE 990 RETURN TO ALL BOARD MEMBERS.”

FORM 990, PART VI, SECTION C, LINE 19:

“The organization will provide in a timely manner, copies of all governing documents including its conflict-of-interest policy, when requested in writing or in person.”

Filing and Contact Details

Filer

Filer Name
Help Desk Chapters Inc
EIN
90-0240387
In Care Of
% THE ORGANIZATION
Phone
6149157895
Address
1440 W TAYLOR STREET Suite 446, CHICAGO, IL 60607

Signing Officer

Name
Andrew Tyler Russell
Title
Treasurer
Phone
6149157895
Signed
2025-11-17
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Elizabeth Bunger
Voting Board Members
8
Independent Board Members
8
Employees
0
Volunteers
140

Preparer

Firm
Sorren Inc
Address
102 N CASCADE AVENUE SUITE 400, COLORADO SPRINGS, CO 80903
Preparer
Kimberly N Coleman
Phone
7196301186
Supplemental Narrative

Additional Explanations

Form 990, Part XI, Line 8

“Prior Period Adjustment: -$154,844. It was discovered during the preparation of the 2024 Form 990 that the parent organization, which files a return separately from the consolidated group return, had been inadvertently included in the prior year's balance sheet and activity.”

Raw XML AppendixShowing 400 of 422 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

Path#Value
IRS990/AccountantCompileOrReviewInd0false
IRS990/AccountsPayableAccrExpnssGrp/BOYAmt045901
IRS990/AccountsPayableAccrExpnssGrp/EOYAmt00
IRS990/AccountsReceivableGrp/BOYAmt010457
IRS990/AccountsReceivableGrp/EOYAmt014431
IRS990/ActivitiesConductedPrtshpInd0false
IRS990/ActivityOrMissionDesc0TO LEAD AND PROMOTE THE CUSTOMER SERVICE AND TECHNICAL SUPPORT INDUSTRY
IRS990/AdvertisingGrp/TotalAmt0613
IRS990/AllAffiliatesIncludedInd0true
IRS990/BenefitsToMembersGrp/TotalAmt00
IRS990/BooksInCareOfDetail/PersonNm0THE ORGANIZATION
IRS990/BooksInCareOfDetail/PhoneNum06149157895
IRS990/BooksInCareOfDetail/USAddress/AddressLine1Txt01440 W TAYLOR STREET 446
IRS990/BooksInCareOfDetail/USAddress/CityNm0CHICAGO
IRS990/BooksInCareOfDetail/USAddress/StateAbbreviationCd0IL
IRS990/BooksInCareOfDetail/USAddress/ZIPCd060607
IRS990/BusinessRlnWith35CtrlEntInd0false
IRS990/BusinessRlnWithFamMemInd0false
IRS990/BusinessRlnWithOrgMemInd0false
IRS990/CashNonInterestBearingGrp/BOYAmt0329610
IRS990/CashNonInterestBearingGrp/EOYAmt0130987
IRS990/ChangeToOrgDocumentsInd0false
IRS990/CntrctRcvdGreaterThan100KCnt00
IRS990/CollectionsOfArtInd0false
IRS990/CompCurrentOfcrDirectorsGrp/TotalAmt00
IRS990/CompDisqualPersonsGrp/TotalAmt00
IRS990/CompensationFromOtherSrcsInd0false
IRS990/ConferencesMeetingsGrp/TotalAmt075271
IRS990/ConflictOfInterestPolicyInd0false
IRS990/ConservationEasementsInd0false
IRS990/ConsolidatedAuditFinclStmtInd0false
IRS990/CostOfGoodsSoldAmt00
IRS990/CreditCounselingInd0false
IRS990/CYBenefitsPaidToMembersAmt00
IRS990/CYContributionsGrantsAmt00
IRS990/CYGrantsAndSimilarPaidAmt00
IRS990/CYInvestmentIncomeAmt0-1317
IRS990/CYOtherExpensesAmt093709
IRS990/CYOtherRevenueAmt01976
IRS990/CYProgramServiceRevenueAmt088342
IRS990/CYRevenuesLessExpensesAmt0-4708
IRS990/CYSalariesCompEmpBnftPaidAmt00
IRS990/CYTotalExpensesAmt093709
IRS990/CYTotalFundraisingExpenseAmt00
IRS990/CYTotalProfFndrsngExpnsAmt00
IRS990/CYTotalRevenueAmt089001
IRS990/DecisionsSubjectToApprovaInd0false
IRS990/DeductibleArtContributionInd0false
IRS990/DeductibleNonCashContriInd0false
IRS990/DeferredRevenueGrp/BOYAmt04651
IRS990/DeferredRevenueGrp/EOYAmt03970
IRS990/DelegationOfMgmtDutiesInd0false
IRS990/DepreciationDepletionGrp/TotalAmt065
IRS990/Desc0LOCAL AND NATIONAL EXPOS AND TRAINING SESSIONS WERE HELD TO EDUCATE MEMBERS ABOUT NEW DEVELOPMENTS IN THE CUSTOMER SERVICE AND TECHNICAL SUPPORT INDUSTRIES.
IRS990/DescribedInSection501c3Ind0false
IRS990/DisregardedEntityInd0false
IRS990/DocumentRetentionPolicyInd0false
IRS990/DonorAdvisedFundInd0false
IRS990/DonorRestrictionNetAssetsGrp/BOYAmt00
IRS990/DonorRestrictionNetAssetsGrp/EOYAmt00
IRS990/DonorRstrOrQuasiEndowmentsInd0false
IRS990/ElectionOfBoardMembersInd0false
IRS990/EmployeeCnt00
IRS990/EscrowAccountLiabilityGrp/BOYAmt00
IRS990/EscrowAccountLiabilityGrp/EOYAmt00
IRS990/FamilyOrBusinessRlnInd0false
IRS990/FederalGrantAuditRequiredInd0false
IRS990/FeesForServicesAccountingGrp/TotalAmt063
IRS990/FeesForServicesLegalGrp/TotalAmt00
IRS990/FeesForServicesLobbyingGrp/TotalAmt00
IRS990/FeesForServicesManagementGrp/TotalAmt00
IRS990/FeesForServicesOtherGrp/TotalAmt00
IRS990/FeesForServicesProfFundraising/TotalAmt00
IRS990/FeesForSrvcInvstMgmntFeesGrp/TotalAmt00
IRS990/ForeignActivitiesInd0false
IRS990/ForeignFinancialAccountInd0false
IRS990/ForeignGrantsGrp/TotalAmt00
IRS990/ForeignOfficeInd0false
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IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRltdOrgRt10.0
IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRltdOrgRt20.0
IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRltdOrgRt30.0
IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRltdOrgRt40.0
IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRltdOrgRt50.0
IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRltdOrgRt60.0
IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRltdOrgRt70.0
IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRltdOrgRt80.0
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IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRt30.0
IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRt40.0
IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRt50.0
IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRt60.0
IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRt70.0
IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRt80.0
IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRt90.0
IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd0X
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IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd2X
IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd3X
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IRS990/Form990PartVIISectionAGrp/OfficerInd0X
IRS990/Form990PartVIISectionAGrp/OfficerInd1X
IRS990/Form990PartVIISectionAGrp/OfficerInd2X
IRS990/Form990PartVIISectionAGrp/OfficerInd3X
IRS990/Form990PartVIISectionAGrp/OfficerInd4X
IRS990/Form990PartVIISectionAGrp/OfficerInd5X
IRS990/Form990PartVIISectionAGrp/OfficerInd6X
IRS990/Form990PartVIISectionAGrp/OfficerInd7X
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt00
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt10
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt20
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IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt80
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt90
IRS990/Form990PartVIISectionAGrp/PersonNm0SEE 'EXHIBIT A'
IRS990/Form990PartVIISectionAGrp/PersonNm1Doug Rabold
IRS990/Form990PartVIISectionAGrp/PersonNm2Elizabeth Liz Bunger
IRS990/Form990PartVIISectionAGrp/PersonNm3Heather Beck
IRS990/Form990PartVIISectionAGrp/PersonNm4Aaron Settepanella
IRS990/Form990PartVIISectionAGrp/PersonNm5Tim King
IRS990/Form990PartVIISectionAGrp/PersonNm6Laurie Lukken
IRS990/Form990PartVIISectionAGrp/PersonNm7Beth Jacobsen
IRS990/Form990PartVIISectionAGrp/PersonNm8Andrew Tyler Russell
IRS990/Form990PartVIISectionAGrp/PersonNm9Tara Gibbs
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IRS990/Form990PartVIISectionAGrp/TitleTxt0FOR LOCAL OFFICERS
IRS990/Form990PartVIISectionAGrp/TitleTxt1Chair
IRS990/Form990PartVIISectionAGrp/TitleTxt2President
IRS990/Form990PartVIISectionAGrp/TitleTxt3Secretary
IRS990/Form990PartVIISectionAGrp/TitleTxt4VP of Finance (To 07/24)
IRS990/Form990PartVIISectionAGrp/TitleTxt5Regional President
IRS990/Form990PartVIISectionAGrp/TitleTxt6Regional President
IRS990/Form990PartVIISectionAGrp/TitleTxt7VP of Finance in Training
IRS990/Form990PartVIISectionAGrp/TitleTxt8Treasurer (From 08/24)
IRS990/Form990PartVIISectionAGrp/TitleTxt9HDI Representative
IRS990/Form990ProvidedToGvrnBodyInd0false
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IRS990/FundraisingDirectExpensesAmt00
IRS990/FundraisingGrossIncomeAmt00
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IRS990/GamingGrossIncomeAmt00
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IRS990/GrantsToDomesticOrgsGrp/TotalAmt00
IRS990/GrantsToIndividualsInd0false
IRS990/GrantsToOrganizationsInd0false
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IRS990/IndependentVotingMemberCnt08
IRS990/IndivRcvdGreaterThan100KCnt00
IRS990/IndoorTanningServicesInd0false
IRS990/InfoInScheduleOPartIIIInd0X
IRS990/InfoInScheduleOPartXIInd0X
IRS990/InformationTechnologyGrp/TotalAmt06840
IRS990/InsuranceGrp/TotalAmt00
IRS990/IntangibleAssetsGrp/BOYAmt0204
IRS990/IntangibleAssetsGrp/EOYAmt00
IRS990/InterestGrp/TotalAmt00
IRS990/InventoriesForSaleOrUseGrp/BOYAmt029
IRS990/InventoriesForSaleOrUseGrp/EOYAmt01895
IRS990/InvestmentIncomeGrp/TotalRevenueColumnAmt00
IRS990/InvestmentInJointVentureInd0false
IRS990/InvestmentsOtherSecuritiesGrp/BOYAmt00
IRS990/InvestmentsOtherSecuritiesGrp/EOYAmt00
IRS990/InvestmentsProgramRelatedGrp/BOYAmt00
IRS990/InvestmentsProgramRelatedGrp/EOYAmt00
IRS990/InvestmentsPubTradedSecGrp/BOYAmt00
IRS990/InvestmentsPubTradedSecGrp/EOYAmt00
IRS990/IRPDocumentCnt00
IRS990/IRPDocumentW2GCnt00
IRS990/LandBldgEquipAccumDeprecAmt0266
IRS990/LandBldgEquipBasisNetGrp/BOYAmt0694
IRS990/LandBldgEquipBasisNetGrp/EOYAmt0193
IRS990/LandBldgEquipCostOrOtherBssAmt0459
IRS990/LessCostOthBasisSalesExpnssGrp/OtherAmt01317
IRS990/LoanOutstandingInd0false
IRS990/LoansFromOfficersDirectorsGrp/BOYAmt00
IRS990/LoansFromOfficersDirectorsGrp/EOYAmt00
IRS990/LocalChaptersInd0true
IRS990/MaterialDiversionOrMisuseInd0false
IRS990/MembersOrStockholdersInd0false
IRS990/MethodOfAccountingAccrualInd0X
IRS990/MinutesOfCommitteesInd0true
IRS990/MinutesOfGoverningBodyInd0true
IRS990/MissionDesc0TO LEAD AND PROMOTE THE CUSTOMER SERVICE AND TECHNICAL SUPPORT INDUSTRY BY EMPOWERING ITS MEMBERS THROUGH ACCESS TO TIMELY AND VALUABLE INDUSTRY INFORMATION INCLUDING REPORTS AND PUBLICATIONS; ENCOURAGING MEMBER COLLABORATION THROUGH EVENTS AND ONLINE FORUMS; AND ESTABLISHING INTERNATIONALLY RECOGNIZED, STANDARDS-BASED INDUSTRY CERTIFICATION AND TRAINING PROGRAMS.
IRS990/MoreThan5000KToIndividualsInd0false
IRS990/MoreThan5000KToOrgInd0false
IRS990/MortgNotesPyblScrdInvstPropGrp/BOYAmt00
IRS990/MortgNotesPyblScrdInvstPropGrp/EOYAmt00
IRS990/NetAssetsOrFundBalancesBOYAmt0318779
IRS990/NetAssetsOrFundBalancesEOYAmt0159227
IRS990/NetGainOrLossInvestmentsGrp/ExclusionAmt0-1317
IRS990/NetGainOrLossInvestmentsGrp/TotalRevenueColumnAmt0-1317
IRS990/NetIncmFromFundraisingEvtGrp/TotalRevenueColumnAmt00
IRS990/NetIncomeFromGamingGrp/TotalRevenueColumnAmt00
IRS990/NetIncomeOrLossGrp/TotalRevenueColumnAmt00
IRS990/NetRentalIncomeOrLossGrp/TotalRevenueColumnAmt00
IRS990/NoDonorRestrictionNetAssetsGrp/BOYAmt0318779
IRS990/NoDonorRestrictionNetAssetsGrp/EOYAmt0159227
IRS990/NoListedPersonsCompensatedInd0X
IRS990/NondeductibleContributionsInd0false
IRS990/OccupancyGrp/TotalAmt00
IRS990/OfficeExpensesGrp/TotalAmt01442
IRS990/OfficerMailingAddressInd0false
IRS990/OperateHospitalInd0false
IRS990/Organization501cInd0X
IRS990/OrganizationFollowsFASB117Ind0X
IRS990/OtherAssetsTotalGrp/BOYAmt00
IRS990/OtherAssetsTotalGrp/EOYAmt00
IRS990/OtherEmployeeBenefitsGrp/TotalAmt00
IRS990/OtherExpensesGrp/Desc0MISCELLANEOUS
IRS990/OtherExpensesGrp/Desc1MEMBERSHIP PAYMENTS
IRS990/OtherExpensesGrp/TotalAmt02269
IRS990/OtherExpensesGrp/TotalAmt11904
IRS990/OtherLiabilitiesGrp/BOYAmt00
IRS990/OtherLiabilitiesGrp/EOYAmt00
IRS990/OtherRevenueMiscGrp/BusinessCd0900099
IRS990/OtherRevenueMiscGrp/Desc0OTHER INCOME
IRS990/OtherRevenueMiscGrp/ExclusionAmt01976
IRS990/OtherRevenueMiscGrp/TotalRevenueColumnAmt01976
IRS990/OtherRevenueTotalAmt01976
IRS990/OtherSalariesAndWagesGrp/TotalAmt00
IRS990/OthNotesLoansReceivableNetGrp/BOYAmt00
IRS990/OthNotesLoansReceivableNetGrp/EOYAmt00
IRS990/PartialLiquidationInd0false
IRS990/PaymentsToAffiliatesGrp/TotalAmt00
IRS990/PayrollTaxesGrp/TotalAmt00
IRS990/PensionPlanContributionsGrp/TotalAmt00
IRS990/PledgesAndGrantsReceivableGrp/BOYAmt00
IRS990/PledgesAndGrantsReceivableGrp/EOYAmt00
IRS990/PoliciesReferenceChaptersInd0true
IRS990/PoliticalCampaignActyInd0false
IRS990/PrepaidExpensesDefrdChargesGrp/BOYAmt06755
IRS990/PrepaidExpensesDefrdChargesGrp/EOYAmt02808
IRS990/PrincipalOfficerNm0Elizabeth Bunger
IRS990/PriorPeriodAdjustmentsAmt0-154844
IRS990/ProfessionalFundraisingInd0false
IRS990/ProgramServiceRevenueGrp/BusinessCd0900099
IRS990/ProgramServiceRevenueGrp/BusinessCd1900099
IRS990/ProgramServiceRevenueGrp/BusinessCd2900099
IRS990/ProgramServiceRevenueGrp/Desc0MEMBERSHIP DUES
IRS990/ProgramServiceRevenueGrp/Desc1OTHER MEMBERSHIP REVENUE
IRS990/ProgramServiceRevenueGrp/Desc2VENDOR SPONSORSHIPS
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt017811
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt110753
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt259778
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt017811
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt110753
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt259778
IRS990/ProhibitedTaxShelterTransInd0false
IRS990/PYBenefitsPaidToMembersAmt00
IRS990/PYContributionsGrantsAmt00
IRS990/PYGrantsAndSimilarPaidAmt00
IRS990/PYInvestmentIncomeAmt02
IRS990/PymtTravelEntrtnmntPubOfclGrp/TotalAmt00
IRS990/PYOtherExpensesAmt0106808
IRS990/PYOtherRevenueAmt015
IRS990/PYProgramServiceRevenueAmt0108950
IRS990/PYRevenuesLessExpensesAmt02159
IRS990/PYSalariesCompEmpBnftPaidAmt00
IRS990/PYTotalExpensesAmt0106808
IRS990/PYTotalProfFndrsngExpnsAmt00
IRS990/PYTotalRevenueAmt0108967
IRS990/RcvblFromDisqualifiedPrsnGrp/BOYAmt00
IRS990/RcvblFromDisqualifiedPrsnGrp/EOYAmt00
IRS990/ReceivablesFromOfficersEtcGrp/BOYAmt00
IRS990/ReceivablesFromOfficersEtcGrp/EOYAmt00
IRS990/ReconcilationRevenueExpnssAmt0-4708
IRS990/RelatedEntityInd0false
IRS990/RelatedOrganizationCtrlEntInd0false
IRS990/RentalIncomeOrLossGrp/PersonalAmt00
IRS990/RentalIncomeOrLossGrp/RealAmt00
IRS990/ReportInvestmentsOtherSecInd0false
IRS990/ReportLandBuildingEquipmentInd0true
IRS990/ReportOtherAssetsInd0false
IRS990/ReportOtherLiabilitiesInd0false
IRS990/ReportProgramRelatedInvstInd0false
IRS990/RoyaltiesGrp/TotalAmt00
IRS990/RoyaltiesRevenueGrp/TotalRevenueColumnAmt00
IRS990/SavingsAndTempCashInvstGrp/BOYAmt021582
IRS990/SavingsAndTempCashInvstGrp/EOYAmt012883
IRS990/ScheduleBRequiredInd0false
IRS990ScheduleC/AgreeCarryoverPriorYearInd0false
IRS990ScheduleC/OnlyInHouseLobbyingInd0true
IRS990ScheduleC/SubstantiallyAllDuesNondedInd0false
IRS990ScheduleD/OtherLandBuildingsGrp/BookValueAmt0193
IRS990ScheduleD/OtherLandBuildingsGrp/DepreciationAmt0266
IRS990ScheduleD/OtherLandBuildingsGrp/OtherCostOrOtherBasisAmt0459
IRS990ScheduleD/TotalBookValueLandBuildingsAmt0193
IRS990/ScheduleJRequiredInd0false
IRS990/ScheduleORequiredInd0true
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0THE form 990 IS REVIEWED AND APPROVED BY THE TREASURER OF THE ORGANIZATION AND THE BOARD CHAIR, PRIOR TO FILING WITH THE IRS. THE TREASURER WILL DISTRIBUTE A PDF COPY OF THE 990 RETURN TO ALL BOARD MEMBERS.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1THE ORGANIZATION WILL PROVIDE IN A TIMELY MANNER, COPIES OF ALL GOVERNING DOCUMENTS INCLUDING ITS CONFLICT-OF-INTEREST POLICY, WHEN REQUESTED IN WRITING OR IN PERSON.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2Prior Period Adjustment: -$154,844. It was discovered during the preparation of the 2024 Form 990 that the parent organization, which files a return separately from the consolidated group return, had been inadvertently included in the prior year's balance sheet and activity.
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0FORM 990, PART VI, SECTION B, LINE 11 b:
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1FORM 990, PART VI, SECTION C, LINE 19:
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2Form 990, Part XI, Line 8
IRS990/SchoolOperatingInd0false
IRS990/SignificantChangeInd0false
IRS990/SignificantNewProgramSrvcInd0false
IRS990/StatesWhereCopyOfReturnIsFldCd0CA
IRS990/StatesWhereCopyOfReturnIsFldCd1GA
IRS990/StatesWhereCopyOfReturnIsFldCd2IN
IRS990/StatesWhereCopyOfReturnIsFldCd3OK
IRS990/SubjectToExcsTaxNetInvstIncInd0false
IRS990/SubjectToProxyTaxInd0true
IRS990/SubjToTaxRmnrtnExPrchtPymtInd0false
IRS990/TaxablePartyNotificationInd0false
IRS990/TaxExemptBondLiabilitiesGrp/BOYAmt00
IRS990/TaxExemptBondLiabilitiesGrp/EOYAmt00
IRS990/TaxExemptBondsInd0false
IRS990/TerminateOperationsInd0false
IRS990/TotalAssetsBOYAmt0369331
IRS990/TotalAssetsEOYAmt0163197
IRS990/TotalAssetsGrp/BOYAmt0369331
IRS990/TotalAssetsGrp/EOYAmt0163197
IRS990/TotalCompGreaterThan150KInd0false
IRS990/TotalContributionsAmt00
IRS990/TotalEmployeeCnt00
IRS990/TotalFunctionalExpensesGrp/TotalAmt093709
IRS990/TotalGrossUBIAmt00
IRS990/TotalLiabilitiesBOYAmt050552
IRS990/TotalLiabilitiesEOYAmt03970
IRS990/TotalLiabilitiesGrp/BOYAmt050552
IRS990/TotalLiabilitiesGrp/EOYAmt03970
IRS990/TotalNetAssetsFundBalanceGrp/BOYAmt0318779
IRS990/TotalNetAssetsFundBalanceGrp/EOYAmt0159227
IRS990/TotalOtherCompensationAmt00
IRS990/TotalProgramServiceRevenueAmt088342
IRS990/TotalReportableCompFromOrgAmt00
IRS990/TotalRevenueGrp/ExclusionAmt0659
IRS990/TotalRevenueGrp/RelatedOrExemptFuncIncomeAmt088342
IRS990/TotalRevenueGrp/TotalRevenueColumnAmt089001
IRS990/TotalVolunteersCnt0140
IRS990/TotLiabNetAssetsFundBalanceGrp/BOYAmt0369331
IRS990/TotLiabNetAssetsFundBalanceGrp/EOYAmt0163197
IRS990/TotReportableCompRltdOrgAmt00
IRS990/TravelGrp/TotalAmt05242
IRS990/TypeOfOrganizationCorpInd0X
IRS990/UnrelatedBusIncmOverLimitInd0false
IRS990/UnsecuredNotesLoansPayableGrp/BOYAmt00
IRS990/UnsecuredNotesLoansPayableGrp/EOYAmt00
IRS990/UponRequestInd0X
IRS990/USAddress/AddressLine1Txt0121 SOUTH TEJON STREET STE 110
IRS990/USAddress/CityNm0CHICAGO
IRS990/USAddress/StateAbbreviationCd0IL
IRS990/USAddress/ZIPCd060607
IRS990/VotingMembersGoverningBodyCnt08
IRS990/VotingMembersIndependentCnt08
IRS990/WebsiteAddressTxt0www.thinkhdi.com/events/local-chapters
IRS990/WhistleblowerPolicyInd0false
ReturnHeader/BuildTS02025-03-06 01:10:19Z
ReturnHeader/BusinessOfficerGrp/DiscussWithPaidPreparerInd0true
ReturnHeader/BusinessOfficerGrp/PersonNm0Andrew Tyler Russell
ReturnHeader/BusinessOfficerGrp/PersonTitleTxt0Treasurer
ReturnHeader/BusinessOfficerGrp/PhoneNum06149157895
ReturnHeader/BusinessOfficerGrp/SignatureDt02025-11-17

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