Civic Intelligence

Metrocrest Services Inc

EIN 75-1548334 • 501(c)3 • Carrollton, TX

Profile

To provide programs for individuals, families, and seniors that lead to self-sufficiency and foster independence.

1145 N Josey LaneCarrollton, TX 75006

www.metrocrestservices.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

71st percentile

0.46x

Higher debt load relative to assets than 71% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2025

Liabilities / Revenue

72nd percentile

0.69x

Higher debt load relative to revenue than 72% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2025

Net Margin

32nd percentile

-0.6%

Higher net margin than 32% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2025

Top Officer Pay

Score unavailable

No value available

No filing with officer rows is available for this organization yet.

Asset Growth

18th percentile

-3.5%

Faster asset growth than 18% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Annualized from 2024 to 2025

Revenue Growth

52nd percentile

8.0%

Faster revenue growth than 52% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Annualized from 2024 to 2025

Balance Sheet
Liabilities / Assets71st percentile

Assets

Down

$26,073,032

Down $937,858 (-3.5%) from 2024

Liabilities

Down

$12,073,228

Down $168,215 (-1.4%) from 2024

Net Assets

Down

$13,999,804

Down $769,643 (-5.2%) from 2024

Operations
Liabilities / Revenue72nd percentileNet Margin32nd percentile

Revenue

Up

$17,439,454

Up $1,298,711 (+8.0%) from 2024

Expenses

Down

$17,543,561

Down $1,435,780 (-7.6%) from 2024

Net Income

Up

-$104,107

Up $2,734,491 (+96%) from 2024

Trend Graphs

Balance Sheet Trend

Asset Growth18th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$30M$20M$10M$0Assets 2011: $401,849Liabilities 2011: $63,880Net Assets 2011: $337,9692011Assets 2012: $421,934Liabilities 2012: $76,030Net Assets 2012: $345,9042012Assets 2013: $733,247Liabilities 2013: $122,953Net Assets 2013: $610,2942013Assets 2014: $926,009Liabilities 2014: $106,533Net Assets 2014: $819,4762014Assets 2015: $1,221,411Liabilities 2015: $151,937Net Assets 2015: $1,069,4742015Assets 2016: $1,380,457Liabilities 2016: $171,805Net Assets 2016: $1,208,6522016Assets 2017: $1,331,385Liabilities 2017: $169,625Net Assets 2017: $1,161,7602017Assets 2018: $1,637,919Liabilities 2018: $221,639Net Assets 2018: $1,416,2802018Assets 2019: $1,702,584Liabilities 2019: $237,901Net Assets 2019: $1,464,6832019Assets 2020: $4,931,543Liabilities 2020: $989,560Net Assets 2020: $3,941,9832020Assets 2021: $9,970,724Liabilities 2021: $2,799,052Net Assets 2021: $7,171,6722021Assets 2022: $16,311,455Liabilities 2022: $1,604,771Net Assets 2022: $14,706,6842022Assets 2023: $21,236,399Liabilities 2023: $3,682,447Net Assets 2023: $17,553,9522023Assets 2024: $27,010,890Liabilities 2024: $12,241,443Net Assets 2024: $14,769,4472024Assets 2025: $26,073,032Liabilities 2025: $12,073,228Net Assets 2025: $13,999,8042025

Highlighted filing

2025

Assets$26,073,032
Liabilities$12,073,228
Net Assets$13,999,804
Open 2025 Filing

Operations Trend

Revenue Growth52nd percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$30M$20M$10M$0-$10MRevenue 2011: $2,341,865Expenses 2011: $2,388,464Net Income 2011: -$46,5992011Revenue 2012: $2,174,020Expenses 2012: $2,166,085Net Income 2012: $7,9352012Revenue 2013: $2,937,768Expenses 2013: $2,673,377Net Income 2013: $264,3912013Revenue 2014: $3,705,377Expenses 2014: $3,496,195Net Income 2014: $209,1822014Revenue 2015: $4,438,034Expenses 2015: $4,188,036Net Income 2015: $249,9982015Revenue 2016: $4,974,079Expenses 2016: $4,827,893Net Income 2016: $146,1862016Revenue 2017: $5,482,356Expenses 2017: $5,543,047Net Income 2017: -$60,6912017Revenue 2018: $5,784,692Expenses 2018: $5,533,241Net Income 2018: $251,4512018Revenue 2019: $5,669,098Expenses 2019: $5,619,646Net Income 2019: $49,4522019Revenue 2020: $12,006,063Expenses 2020: $9,544,439Net Income 2020: $2,461,6242020Revenue 2021: $16,762,396Expenses 2021: $13,559,020Net Income 2021: $3,203,3762021Revenue 2022: $22,147,837Expenses 2022: $14,709,258Net Income 2022: $7,438,5792022Revenue 2023: $17,998,442Expenses 2023: $15,178,935Net Income 2023: $2,819,5072023Revenue 2024: $16,140,743Expenses 2024: $18,979,341Net Income 2024: -$2,838,5982024Revenue 2025: $17,439,454Expenses 2025: $17,543,561Net Income 2025: -$104,1072025

Highlighted filing

2025

Revenue$17,439,454
Expenses$17,543,561
Net Income-$104,107
Open 2025 Filing

Filings

Most recent year

2025 • Form 990Facts available. Structured filing facts are available, but richer extracted sections are limited.

Open filing
Assets
$26,073,032
Liabilities
$12,073,228
Net assets
$13,999,804
Revenue
$17,439,454
Expenses
$17,543,561
Net income
-$104,107
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Facts available. Structured filing facts are available, but richer extracted sections are limited.$26.1$12.1$14.0$17.4$17.5$0.10
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$27.0$12.2$14.8$16.1$19.0$2.84
2023Summary only. Only limited summary data is available for this year.$21.2$3.68$17.6$18.0$15.2$2.82
2022Summary only. Only limited summary data is available for this year.$16.3$1.60$14.7$22.1$14.7$7.44
2021Facts available. Structured filing facts are available, but richer extracted sections are limited.$9.97$2.80$7.17$16.8$13.6$3.20
2020XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$4.93$0.99$3.94$12.0$9.54$2.46
2019XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1.70$0.24$1.46$5.67$5.62$0.05
2018XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1.64$0.22$1.42$5.78$5.53$0.25
2017XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1.33$0.17$1.16$5.48$5.54$0.06
2016Summary only. Only limited summary data is available for this year.$1.38$0.17$1.21$4.97$4.83$0.15
2015Detailed filing. Detailed filing data is available for this year.$1.22$0.15$1.07$4.44$4.19$0.25
2014Detailed filing. Detailed filing data is available for this year.$0.93$0.11$0.82$3.71$3.50$0.21
2013Summary only. Only limited summary data is available for this year.$0.73$0.12$0.61$2.94$2.67$0.26
2012Summary only. Only limited summary data is available for this year.$0.42$0.08$0.35$2.17$2.17$0.01
2011Summary only. Only limited summary data is available for this year.$0.40$0.06$0.34$2.34$2.39$0.05
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Oct 1, 2024 to Sep 30, 2025
Signed
Feb 9, 2026
Return Version
2024v5.2
Gross Receipts
$17,932,426
Mission and Program Overview

Mission

To provide programs for individuals, families, and seniors that lead to self-sufficiency and foster independence.

To provide hope through programs for individuals, families, and seniors that lead to self-sufficiency and foster independence.

Balance Sheet Detail
LineBeginningEndChange
Assets
Other Notes and Loans Receivable, Net$11,089,000$11,089,000→ $0
Land, Buildings, and Equipment, Net$11,812,057$10,801,507▼ $1,010,550
Savings and Temporary Cash Investments$1,624,968$1,860,829▲ $235,861
Inventories for Sale or Use$550,804$684,937▲ $134,133
Investments in Publicly Traded Securities$508,247$552,332▲ $44,085
Cash and Non-Interest-Bearing Accounts$488,813$537,467▲ $48,654
Pledges and Grants Receivable$824,925$343,518▼ $481,407
Prepaid Expenses and Deferred Charges$47,341$62,926▲ $15,585
Accounts Receivable-$0-
Receivable From Disqualified Prsn-$0-
Receivables From Officers Etc-$0-
Investments Other Securities-$0-
Investments Program Related-$0-
Intangible Assets-$0-
Total Assets$27,010,890$26,073,032▼ $937,858
Other Assets Total$64,735$140,516▲ $75,781
Liabilities
Other Liabilities$11,822,957$11,723,827▼ $99,130
Accounts Payable and Accrued Expenses$323,840$334,711▲ $10,871
Mortgage Notes Payable Secured by Investment Property$74,368--
Deferred Revenue$20,278$14,690▼ $5,588
Total Liabilities$12,241,443$12,073,228▼ $168,215
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$14,006,670$13,686,454▼ $320,216
Net Assets With Donor Restrictions$762,777$313,350▼ $449,427
Total Net Assets Fund Balance$14,769,447$13,999,804▼ $769,643
Total Liabilities and Net Assets / Fund Balance$27,010,890$26,073,032▼ $937,858

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$10,011,144$1,490,052$11,501,196
Equipment$620,092$225,230$845,322
Other Land Buildings$129,991$98,709$228,700
Leasehold Improvements$40,280$21,931$62,211

Endowment Activity

PeriodBeginningContrib.Gain/LossOther UsesEnd
2024$508,247-▲ $44,085-$552,332
2023$427,123-▲ $81,124-$508,247
2022$377,783-▲ $49,340-$427,123
2021$458,369-▼ $80,586-$377,783
2020$389,001-▲ $69,368-$458,369
Compensation and Service Providers
Top Officer PayScore unavailable

Employees

NameTitleFull / Part TimeBaseTotal
Tracy EubanksCEOFT$226,641$226,641
Gary HancockCFOFT$129,661$129,661
Mike HarrisCDOFT$107,706$107,706

Board Members and Trustees

NameTitle
Shellie RayfordChair
Lauren TurnerChair-elect
Aaron AugustineDirector
Anthony HillDirector
Coby SparksDirector
Cristal RetanaDirector
Jay HenryDirector
Jesse CastanedaDirector
Jim WeichelDirector
Joe MendezDirector
Mike HansenDirector
Neil ResnikDirector
Steve GraybillDirector
Victor JohnsonDirector
Kita HobbsSecretary
Greg WilcoxTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$15,837,027
Program Service Revenue
$0
Investment Income
$169,771
Other Revenue
$1,432,656
All Other Contributions
$13,979,987
Change in Net Assets
$-104,107

Noncash Contribution Practices

Property subject to holding requirements
No
Reviewed unusual noncash gifts
Yes
Third parties used for noncash contributions
No

Noncash Contributions

Contribution TypeContribution CountReported AmountValuation Method
Food Inventory1$8,589,262Fair Market Value (FMV)
Clothing and Household Goods-$1,427,844Fair Market Value (FMV)
Other Non Cash Contri Table-$19,000Fair Market Value (FMV)
Total Noncash Contributions1$10,036,106-
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Grants and Similar Amounts Paid$11,353,300
Salaries, Compensation, and Employee Benefits$4,236,681
Other Expenses$1,946,411
Total Fundraising Expense$1,074,845
Professional Fundraising Fees$7,169

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Grants to Domestic Individuals$11,353,300--$11,353,300
Other Salaries and Wages$2,043,091$382,159$508,275$2,933,525
Other Employee Benefits$312,542$141,651$50,685$504,878
Current Officers, Directors, Trustees, and Key Employees$264,159$172,498$49,976$486,633
Occupancy$274,267$50,000$50,465$374,732
Payroll Taxes$169,008$36,870$41,844$247,722
Fees for Services Other$108,725$19,584$29,743$158,052
Insurance-$153,768-$153,768
Depreciation Depletion$93,000$33,451-$126,451
All Other Expenses$2,626$43,707$47,437$93,770
Other Expenses$12,445$14,295$61,939$88,679
Information Technology$42,095$16,383$5,615$64,093
Pension Plan Contributions$16$63,907-$63,923
Office Expenses$44,365$12,349$4,823$61,537
Travel$36,116$1,438$457$38,011
Fees for Services Accounting-$30,036-$30,036
Advertising$3,425$5,250$5,759$14,434
Fees for Services Professional Fundraising--$7,169$7,169
Fees for Services Legal$715$6,202-$6,917
Fees for Service Investment Mgmnt Fees-$5,833-$5,833
Total Functional Expenses$14,905,959$1,562,757$1,074,845$17,543,561
Fundraising, Events, and Gaming
Fundraising activities
Yes
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Direct Expenses$153,784
Fundraising Gross Income$98,340
Gaming Gross Income$14,064
Professional Fundraising Fees$7,169

Fundraising Events

EventGross ReceiptsGross RevenueDirect ExpensesNet Income
Empower Gala$285,800$79,455$46,791$32,664
Keyholder Breakfast$127,757$18,885$6,653$12,232
Total Events$413,557$98,340$153,784$-55,444
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Loans and Receivables

Line ItemBeginningEndChange
Receivables from Disqualified Persons-$0-
Receivables from Officers, Directors, Trustees, and Key Employees-$0-
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Capital Lease Obligation$11,583,372
Operating Lease Liability$140,455
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

“Form will be sent to finance committee for questions and approval”

Form 990, Part VI, Section B, Line 12C

“Each employee is required to review latest documents in the employee handbook at hiring and to sign receipt of handbook. During onboarding process employee and HR review the entire handbook. The voting members of the Board are required each year to sign an agreement to serve that contains a paragraph with our conflict of interest policy.”

Form 990, Part VI, Section B, Line 15A

“The Governance Committee of the Board reviews performance, Non Profit Salary Surveys and then approves the CEO salary.”

Form 990, Part VI, Section B, Line 15B

“The Governance Committee of the Board reviews performance, Non Profit Salary Surveys and then approves salaries of officers and key employees.”

Form 990, Part VI, Section C, Line 19

“The organization makes its governing documents, conflict of interest policy, and financial statements available to the public upon request.”

Form 990, Part VIII Income From Fundraising Events

“The net economic benefit from our fundraising events is calculated as follows:Contributions from fundraising events reported on Part VIII, line 1c $ 315,217Gross income from fundraising events reported on Part VIII, line 8a 98,340Less: Direct costs of events reported on part VIII, Line 8b (153,784)Gross income from GAMING ACTIVITIES reported on Part VIII, line 9a 14,064 Net economic benefit of fundraising events $ 273,837”

Filing and Contact Details

Filer

Filer Name
Metrocrest Services
EIN
75-1548334
Phone
9724462100
Address
1145 N Josey Lane, Carrollton, TX 75006

Signing Officer

Name
Gary Hancock
Title
CFO
Signed
2026-02-09
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Tracy Eubanks
Formed
1977
Legal Domicile
TX
Voting Board Members
16
Independent Board Members
16
Employees
78
Volunteers
1,601

Preparer

Firm
Sutton Frost Cary LLP
Address
200 E Front St Suite 200, Arlington, TX 76011
Preparer
Carroll Elizabeth Arnott
Phone
8176498083
Supplemental Narrative

Additional Explanations

Form 990, Part XI, Line 9

“Consolidation adjustment = -$701351”

Financial Statement Notes

Part V, Line 4: Intended uses of the endowment fund.

“The endowment fund is used to support the mission of the organization.”

Part X : FIN48 Footnote

“The Organization is recognized by the Internal Revenue Service (IRS) as exempt from federal income tax under section 501(c)(3) of the Internal Revenue Code (IRC) and is not a private foundation as defined in the IRC. Income generated from activities unrelated to the Organizations exempt purposes is subject to tax under IRC Section 511. The Organization did not have a material unrelated business income tax liability as of September 30, 2025. Therefore, no tax provision or liability has been reported. GAAP requires the evaluation of tax positions taken in the course of preparing the Organizations tax returns and recognition of a tax liability (or asset) if the Organization has taken an uncertain position that more likely than not would not be sustained upon examination by the IRS. Management has analyzed the tax positions taken by the Organization and has concluded that as of September 30, 2025 there are no uncertain tax positions taken or expected to be taken that would require recognition of a liability (or asset) or disclosure in the financial statements.”

Raw XML AppendixShowing 400 of 737 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Desc0Metrocrest Services helps families, individuals, and seniors who are going through a crisis situation stabilize their lives for a brighter future. We offer a wide range of services including emergency financial assistance focused on housing stability, financial coaching and education, a food pantry, a teaching garden with nutritional coaching, employment coaching and job readiness, programs to help seniors age in place, and seasonal programs focused on children including holiday gifts and summer nutrition. We serve residents of Carrollton, Farmers Branch, Addison, Coppell, and the City of Dallas in Denton County, including residents experiencing homelessness.
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