Civic Intelligence

Better Business Bureau Inc

EIN 62-0628251 • 501(c)6 • Chattanooga, TN

View Organization Page

Profile

To serve businesses by increasing public confidence through promotion of truth, honesty and accuracy in advertising and selling practices, and to serve the public by educating them regarding their responsibilities and rights.

508 N Market StreetChattanooga, TN 37405

www.chattanooga.bbb.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

15th percentile

0.00x

Higher debt load relative to assets than 15% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Source year 2024

Liabilities / Revenue

16th percentile

0.00x

Higher debt load relative to revenue than 16% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Source year 2024

Net Margin

37th percentile

0.6%

Higher net margin than 37% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Source year 2024

Top Officer Pay

Score unavailable

No value available

No filing with officer rows is available for this organization yet.

Asset Growth

32nd percentile

0.2%

Faster asset growth than 32% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Annualized from 2023 to 2024

Revenue Growth

33rd percentile

1.2%

Faster revenue growth than 33% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Annualized from 2023 to 2024

Balance Sheet
Liabilities / Assets15th percentile

Assets

Up

$1,353,469

Up $2,998 (+0.2%) from 2023

Liabilities

Down

$3,125

Down $1,926 (-38%) from 2023

Net Assets

Up

$1,350,344

Up $4,924 (+0.4%) from 2023

Operations
Liabilities / Revenue16th percentileNet Margin37th percentile

Revenue

Up

$808,761

Up $9,620 (+1.2%) from 2023

Expenses

Up

$803,837

Up $24,892 (+3.2%) from 2023

Net Income

Down

$4,924

Down $15,272 (-76%) from 2023

Trend Graphs

Balance Sheet Trend

Asset Growth32nd percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$1.5M$1.0M$500K$0Assets 2010: $490,737Liabilities 2010: $180Net Assets 2010: $490,5572010Assets 2011: $524,117Liabilities 2011: $408Net Assets 2011: $523,7092011Assets 2012: $874,165Liabilities 2012: $337,869Net Assets 2012: $536,2962012Assets 2013: $916,919Liabilities 2013: $321,262Net Assets 2013: $595,6572013Assets 2014: $919,213Liabilities 2014: $251,796Net Assets 2014: $667,4172014Assets 2015: $953,660Liabilities 2015: $155,890Net Assets 2015: $797,7702015Assets 2016: $923,115Liabilities 2016: $3,065Net Assets 2016: $920,0502016Assets 2017: $1,015,524Liabilities 2017: $1,516Net Assets 2017: $1,014,0082017Assets 2018: $1,135,042Liabilities 2018: $6,205Net Assets 2018: $1,128,8372018Assets 2019: $1,153,693Liabilities 2019: $6,305Net Assets 2019: $1,147,3882019Assets 2020: $1,157,728Liabilities 2020: $6,667Net Assets 2020: $1,151,0612020Assets 2021: $1,292,212Liabilities 2021: $6,258Net Assets 2021: $1,285,9542021Assets 2022: $1,326,162Liabilities 2022: $938Net Assets 2022: $1,325,2242022Assets 2023: $1,350,471Liabilities 2023: $5,051Net Assets 2023: $1,345,4202023Assets 2024: $1,353,469Liabilities 2024: $3,125Net Assets 2024: $1,350,3442024

Highlighted filing

2024

Assets$1,353,469
Liabilities$3,125
Net Assets$1,350,344
Open 2024 Filing

Operations Trend

Revenue Growth33rd percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$1.5M$1.0M$500K$0Expenses 2010: $604,2652010Expenses 2011: $638,5882011Expenses 2012: $695,8642012Revenue 2013: $739,280Expenses 2013: $679,919Net Income 2013: $59,3612013Revenue 2014: $805,638Expenses 2014: $733,878Net Income 2014: $71,7602014Revenue 2015: $893,910Expenses 2015: $763,557Net Income 2015: $130,3532015Revenue 2016: $943,914Expenses 2016: $821,633Net Income 2016: $122,2812016Revenue 2017: $944,451Expenses 2017: $850,493Net Income 2017: $93,9582017Revenue 2018: $943,686Expenses 2018: $828,857Net Income 2018: $114,8292018Revenue 2019: $949,189Expenses 2019: $930,638Net Income 2019: $18,5512019Revenue 2020: $923,044Expenses 2020: $919,371Net Income 2020: $3,6732020Revenue 2021: $1,009,518Expenses 2021: $874,625Net Income 2021: $134,8932021Revenue 2022: $826,091Expenses 2022: $786,821Net Income 2022: $39,2702022Revenue 2023: $799,141Expenses 2023: $778,945Net Income 2023: $20,1962023Revenue 2024: $808,761Expenses 2024: $803,837Net Income 2024: $4,9242024

Highlighted filing

2024

Revenue$808,761
Expenses$803,837
Net Income$4,924
Open 2024 Filing

Filings

Most recent year

2024 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$1,353,469
Liabilities
$3,125
Net assets
$1,350,344
Revenue
$808,761
Expenses
$803,837
Net income
$4,924
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$1.35$0.00$1.35$0.81$0.80$0.00
2023Detailed filing. Detailed filing data is available for this year.$1.35$0.01$1.35$0.80$0.78$0.02
2022Detailed filing. Detailed filing data is available for this year.$1.33$0.00$1.33$0.83$0.79$0.04
2021Detailed filing. Detailed filing data is available for this year.$1.29$0.01$1.29$1.01$0.87$0.13
2020Detailed filing. Detailed filing data is available for this year.$1.16$0.01$1.15$0.92$0.92$0.00
2019Detailed filing. Detailed filing data is available for this year.$1.15$0.01$1.15$0.95$0.93$0.02
2018Detailed filing. Detailed filing data is available for this year.$1.14$0.01$1.13$0.94$0.83$0.11
2017Detailed filing. Detailed filing data is available for this year.$1.02$0.00$1.01$0.94$0.85$0.09
2016Detailed filing. Detailed filing data is available for this year.$0.92$0.00$0.92$0.94$0.82$0.12
2015Detailed filing. Detailed filing data is available for this year.$0.95$0.16$0.80$0.89$0.76$0.13
2014Detailed filing. Detailed filing data is available for this year.$0.92$0.25$0.67$0.81$0.73$0.07
2013Detailed filing. Detailed filing data is available for this year.$0.92$0.32$0.60$0.74$0.68$0.06
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.87$0.34$0.54$0.70
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.52$0.00$0.52$0.64
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.49$0.00$0.49$0.60
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Oct 20, 2025
Return Version
2024v5.2
Gross Receipts
$885,317
Mission and Program Overview

Mission

To serve businesses by increasing public confidence through promotion of truth, honesty and accuracy in advertising and selling practices, and to serve the public by educating them regarding their responsibilities and rights.

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments Other Securities-$735,693-
Land, Buildings, and Equipment, Net$413,240$394,132▼ $19,108
Cash and Non-Interest-Bearing Accounts$609,101$188,275▼ $420,826
Savings and Temporary Cash Investments$326,230$33,469▼ $292,761
Total Assets$1,350,471$1,353,469▲ $2,998
Other Assets Total$1,900$1,900→ $0
Liabilities
Other Liabilities$5,051$3,125▼ $1,926
Total Liabilities$5,051$3,125▼ $1,926
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$1,342,420$1,348,344▲ $5,924
Net Assets With Donor Restrictions$3,000$2,000▼ $1,000
Total Net Assets Fund Balance$1,345,420$1,350,344▲ $4,924
Total Liabilities and Net Assets / Fund Balance$1,350,471$1,353,469▲ $2,998

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$273,259$194,437$467,696
Land$120,119-$120,119
Equipment$754$49,055$49,809
Other Land Buildings$0$5,948$5,948
Other Securities$735,693--
Compensation and Service Providers
Top Officer PayScore unavailable

Employees

NameTitleFull / Part TimeBaseOtherTotal
Michele MasonPresident CEOFT$110,000$5,500$115,500

Board Members and Trustees

NameTitle
David EllisChairman
Calvin SneedDirector
Chris HetzlerDirector
Chuck McdonaldDirector
Delton ChenDirector
Jordan CornelisonDirector
Karen ThomasDirector
Leanna Young JimenezDirector
Logan WatsonDirector
Mike WebbDirector
Ola PhippsDirector
Rich BalthropDirector
Rodney DillardDirector
Scott SmithDirector
Stephanie GillisonDirector
Beecher HunterHonorary Director
Bob MasonHonorary Director
Jim PhiropoulosHonorary Director
Keith ClinganHonorary Director
Rick CarlsonHonorary Director
Steve TaylorHonorary Director
Tom TolarHonorary Director
David HousemanSecretary
Tom VerrillTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$9,000
Program Service Revenue
$711,920
Investment Income
$26,519
Other Revenue
$61,322
All Other Contributions
$9,000
Change in Net Assets
$4,924

Audited Revenue Reconciliation

Revenue per Audited Statements
$808,761
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$28,215
Total Revenue per Audited Statements
$836,976
Total Revenue per Form 990
$808,761
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$469,245
Other Expenses$324,592
Total Fundraising Expense$28,306
Grants and Similar Amounts Paid$10,000
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$184,652$78,574$19,643$282,869
Current Officers, Directors, Trustees, and Key Employees$115,500--$115,500
Advertising$55,243--$55,243
Occupancy$27,732$7,395$1,849$36,976
Payroll Taxes$26,258$7,002$1,751$35,011
Information Technology$20,565$5,484$1,371$27,420
Other Employee Benefits$19,322$5,152$1,288$25,762
Depreciation Depletion$14,332$3,822$955$19,109
Other Expenses$13,309--$13,309
Office Expenses$9,567$2,551$638$12,756
Fees for Services Accounting-$12,285-$12,285
Pension Plan Contributions$6,202$3,121$780$10,103
Grants to Domestic Individuals$10,000--$10,000
All Other Expenses$6,653$117-$6,770
Fees for Services Other-$3,641-$3,641
Conferences and Meetings-$3,049-$3,049
Travel$697$1,017-$1,714
Insurance$471$126$31$628
Fees for Services Legal-$420-$420
Total Functional Expenses$641,775$133,756$28,306$803,837

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Audited Statements$832,052
Expenses per Audited Statements$803,837
Total Expenses per Form 990$803,837
Expenses Not Reported on Form 990$28,215
Expenses Not Reported on Financial Statements$0
Fundraising, Events, and Gaming
Fundraising activities
Yes
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Gross Income$137,878
Fundraising Direct Expenses$76,556
Professional Fundraising Fees$0

Fundraising Events

EventGross ReceiptsGross RevenueDirect ExpensesNet Income
Golf Tournament$72,378$72,378$7,786$64,592
Annual Meeting$41,200$41,200$8,612$32,588
Total Events$137,878$137,878$76,556$61,322
Political and Lobbying Activity
Political campaign activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Payroll Liabilities$3,125
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

“The finance committee of the board reviews a copy of the form 990 and approves it before it is filed.”

Form 990, Part VI, Section B, Line 12C

“Yearly compliance is discussed at the first quarter's board meeting.”

Form 990, Part VI, Section B, Line 15A

“The ceo has a base salary that is approved by the executive committee members of the company's board of directors. Any additional compensation is based on achievement of defined objectives. The objectives are based on net income and profit achievement and fund raising achievement.”

Form 990, Part VI, Section C, Line 19

“The organization makes all documents, including form 990, financial statements, governing documents, and conflict of interest, available upon request.”

Filing and Contact Details

Filer

Filer Name
Better Business Bureau Inc
EIN
62-0628251
Phone
4234756885
Address
508 N MARKET STREET, CHATTANOOGA, TN 37405

Signing Officer

Name
Michele Mason
Title
President
Phone
4234756885
Signed
2025-10-20
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Michele Mason
Formed
1959
Legal Domicile
Tn
Voting Board Members
17
Independent Board Members
17
Employees
10
Volunteers
25

Preparer

Firm
Johnson Hickey & Murchison Pc
Address
2215 OLAN MILLS DRIVE, CHATTANOOGA, TN 37421
Preparer
Dean Krech
Phone
4237560052
Supplemental Narrative

Financial Statement Notes

PART X, LINE 2:

“Under professional guidance, an organization must recognize the tax benefit associated with tax taken for tax return purposes when it is more likely than not the position will be sustained. The bureau does not believe there are any material uncertain tax positions and, accordingly, it will not recognize any liability for unrecognized tax benefits. For the years ended december 31, 2024 and 2023, there were no interest or penalties recorded or included in its financial statements. The bureau has unrelated business income under section 511 of the internal revenue code. This income arises from online security assurance services. Tax returns for the years of 2021 and beyond remain subject to examination.”

PART XI, LINE 2D - OTHER ADJUSTMENTS:

“Annual meeting expense includable in fundraisers 28,215.”

PART XII, LINE 2D - OTHER ADJUSTMENTS:

“Annual meeting expense includable in fundraisers 28,215.”

Raw XML AppendixShowing 400 of 560 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Form990PartVIISectionAGrp/PersonNm7RICK CARLSON
IRS990/Form990PartVIISectionAGrp/PersonNm8JORDAN CORNELISON
IRS990/Form990PartVIISectionAGrp/PersonNm9OLA PHIPPS
IRS990/Form990PartVIISectionAGrp/PersonNm10STEPHANIE GILLISON
IRS990/Form990PartVIISectionAGrp/PersonNm11CHRIS HETZLER
IRS990/Form990PartVIISectionAGrp/PersonNm12RODNEY DILLARD
IRS990/Form990PartVIISectionAGrp/PersonNm13BEECHER HUNTER
IRS990/Form990PartVIISectionAGrp/PersonNm14KAREN THOMAS
IRS990/Form990PartVIISectionAGrp/PersonNm15BOB MASON
IRS990/Form990PartVIISectionAGrp/PersonNm16JIM PHIROPOULOS
IRS990/Form990PartVIISectionAGrp/PersonNm17CALVIN SNEED
IRS990/Form990PartVIISectionAGrp/PersonNm18STEVE TAYLOR
IRS990/Form990PartVIISectionAGrp/PersonNm19TOM TOLAR
IRS990/Form990PartVIISectionAGrp/PersonNm20LOGAN WATSON
IRS990/Form990PartVIISectionAGrp/PersonNm21MIKE WEBB
IRS990/Form990PartVIISectionAGrp/PersonNm22CHUCK MCDONALD
IRS990/Form990PartVIISectionAGrp/PersonNm23SCOTT SMITH
IRS990/Form990PartVIISectionAGrp/PersonNm24MICHELE MASON
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IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt240
IRS990/Form990PartVIISectionAGrp/TitleTxt0CHAIRMAN
IRS990/Form990PartVIISectionAGrp/TitleTxt1HONORARY DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt2SECRETARY
IRS990/Form990PartVIISectionAGrp/TitleTxt3TREASURER
IRS990/Form990PartVIISectionAGrp/TitleTxt4DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt5DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt6DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt7HONORARY DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt8DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt9DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt10DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt11DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt12DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt13HONORARY DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt14DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt15HONORARY DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt16HONORARY DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt17DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt18HONORARY DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt19HONORARY DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt20DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt21DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt22DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt23DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt24PRESIDENT CEO
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IRS990/FormationYr01959
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IRS990/FSAuditedInd01
IRS990/FundraisingActivitiesInd01
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IRS990/FundraisingGrossIncomeAmt0137878
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IRS990/GrantsToOrganizationsInd00
IRS990/GrantToRelatedPersonInd00
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IRS990/GroupReturnForAffiliatesInd00
IRS990/IncludeFIN48FootnoteInd01
IRS990/IndependentAuditFinclStmtInd01
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IRS990/IndoorTanningServicesInd00
IRS990/InfoInScheduleOPartVIInd0X
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IRS990/InformationTechnologyGrp/ManagementAndGeneralAmt05484
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IRS990/InformationTechnologyGrp/TotalAmt027420
IRS990/InsuranceGrp/FundraisingAmt031
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IRS990/InsuranceGrp/ProgramServicesAmt0471
IRS990/InsuranceGrp/TotalAmt0628
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IRS990/LocalChaptersInd00
IRS990/MaterialDiversionOrMisuseInd00
IRS990/MembersOrStockholdersInd00
IRS990/MethodOfAccountingOtherInd0X
IRS990/MinutesOfCommitteesInd01
IRS990/MinutesOfGoverningBodyInd01
IRS990/MissionDesc0TO SERVE BUSINESSES BY INCREASING PUBLIC CONFIDENCE THROUGH PROMOTION OF TRUTH, HONESTY AND ACCURACY IN ADVERTISING AND SELLING PRACTICES, AND TO SERVE THE PUBLIC BY EDUCATING THEM REGARDING THEIR RESPONSIBILITIES AND RIGHTS.
IRS990/MoreThan5000KToIndividualsInd00
IRS990/MoreThan5000KToOrgInd00
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IRS990/OfficeExpensesGrp/ManagementAndGeneralAmt02551
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IRS990/OtherExpensesGrp/Desc1DUES & SUBSCRIPTIONS
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IRS990/RegularMonitoringEnfrcInd01
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IRS990/ReportLandBuildingEquipmentInd01
IRS990/ReportOtherAssetsInd00
IRS990/ReportOtherLiabilitiesInd01
IRS990/ReportProgramRelatedInvstInd00
IRS990/RevenueAmt0711920
IRS990/SavingsAndTempCashInvstGrp/BOYAmt0326230

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