Civic Intelligence

Communication Service for the Deaf Inc.

990 • Fiscal year 2019 • EIN 46-0332149

Jul 01, 2018 to Jun 30, 2019 • Filed on May 15, 2020

Organization ProfileWWW.CSD.ORG

View Organization Page

2028 E Ben White Blvd Suite 240-525Austin, TX 78741

(844) 222-0002

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

53rd percentile

0.27x

Higher debt load relative to assets than 53% of similar nonprofits.

2019 filings • 501(c)3 • $25M-$50M nonprofits • Source year 2019

Liabilities / Revenue

37th percentile

0.17x

Higher debt load relative to revenue than 37% of similar nonprofits.

2019 filings • 501(c)3 • $25M-$50M nonprofits • Source year 2019

Net Margin

21st percentile

-5.2%

Higher net margin than 21% of similar nonprofits.

2019 filings • 501(c)3 • $25M-$50M nonprofits • Source year 2019

Top Officer Pay

66th percentile

$319,774

Higher top officer pay than 66% of similar nonprofits.

Top officer pay equals 0.8% of source-year revenue.

2019 filings • 501(c)3 • $25M-$50M nonprofits • Source year 2019

Asset Growth

31st percentile

-0.1%

Faster asset growth than 31% of similar nonprofits.

2019 filings • 501(c)3 • $25M-$50M nonprofits • Annualized from 2018 to 2019

Revenue Growth

82nd percentile

22%

Faster revenue growth than 82% of similar nonprofits.

2019 filings • 501(c)3 • $25M-$50M nonprofits • Annualized from 2018 to 2019

Balance Sheet
Liabilities / Assets53rd percentile

Assets

Down

$25,980,601

Down $27,245 (-0.1%) from 2018

Net Assets

Down

$18,878,799

Down $2,073,200 (-9.9%) from 2018

Liabilities

Up

$7,101,802

Up $2,045,955 (+40%) from 2018

Revenue And Expenses
Liabilities / Revenue37th percentileNet Margin21st percentile

Revenue

Up

$40,667,451

Up $7,415,604 (+22%) from 2018

Expenses

Up

$42,801,957

Up $9,242,807 (+28%) from 2018

Net Income

Down

-$2,134,506

Down $1,827,203 (-595%) from 2018

Historical Trend

Balance Sheet Trend

Asset Growth31st percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$40M$30M$20M$10M$0Assets 2011: $28,132,909Liabilities 2011: $11,074,150Net Assets 2011: $17,058,7592011Assets 2012: $27,696,297Liabilities 2012: $10,442,026Net Assets 2012: $17,254,2712012Assets 2013: $27,897,132Liabilities 2013: $10,382,756Net Assets 2013: $17,514,3762013Assets 2014: $22,316,609Liabilities 2014: $9,966,425Net Assets 2014: $12,350,1842014Assets 2015: $28,867,143Liabilities 2015: $9,561,398Net Assets 2015: $19,305,7452015Assets 2016: $25,910,186Liabilities 2016: $6,050,274Net Assets 2016: $19,859,9122016Assets 2017: $25,970,782Liabilities 2017: $4,846,325Net Assets 2017: $21,124,4572017Assets 2018: $26,007,846Liabilities 2018: $5,055,847Net Assets 2018: $20,951,9992018Assets 2019: $25,980,601Liabilities 2019: $7,101,802Net Assets 2019: $18,878,7992019Assets 2020: $25,254,949Liabilities 2020: $5,871,116Net Assets 2020: $19,383,8332020Assets 2021: $30,188,611Liabilities 2021: $4,893,077Net Assets 2021: $25,295,5342021Assets 2022: $32,141,650Liabilities 2022: $6,714,630Net Assets 2022: $25,427,0202022Assets 2023: $23,773,363Liabilities 2023: $3,143,791Net Assets 2023: $20,629,5722023Assets 2024: $25,058,489Liabilities 2024: $3,376,235Net Assets 2024: $21,682,2542024

Highlighted filing

2019

Assets$25,980,601
Liabilities$7,101,802
Net Assets$18,878,799
Open 2019 Filing

Operations Trend

Revenue Growth82nd percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$60M$40M$20M$0-$20MExpenses 2011: $40,462,2242011Expenses 2012: $41,762,9562012Expenses 2013: $34,202,6442013Revenue 2014: $26,301,295Expenses 2014: $30,803,361Net Income 2014: -$4,502,0662014Revenue 2015: $37,282,523Expenses 2015: $30,252,486Net Income 2015: $7,030,0372015Revenue 2016: $29,173,591Expenses 2016: $28,569,290Net Income 2016: $604,3012016Revenue 2017: $30,455,062Expenses 2017: $29,621,132Net Income 2017: $833,9302017Revenue 2018: $33,251,847Expenses 2018: $33,559,150Net Income 2018: -$307,3032018Revenue 2019: $40,667,451Expenses 2019: $42,801,957Net Income 2019: -$2,134,5062019Revenue 2020: $40,870,263Expenses 2020: $39,858,404Net Income 2020: $1,011,8592020Revenue 2021: $42,166,950Expenses 2021: $40,081,772Net Income 2021: $2,085,1782021Revenue 2022: $37,013,950Expenses 2022: $34,605,796Net Income 2022: $2,408,1542022Revenue 2023: $18,631,038Expenses 2023: $23,923,322Net Income 2023: -$5,292,2842023Revenue 2024: $17,572,255Expenses 2024: $17,114,403Net Income 2024: $457,8522024

Highlighted filing

2019

Revenue$40,667,451
Expenses$42,801,957
Net Income-$2,134,506
Open 2019 Filing
Jump To
Filing Snapshot
Filing Period
Jul 1, 2018 to Jun 30, 2019
Signed
May 15, 2020
Return Version
2018v3.1
Gross Receipts
$44,526,561
Mission and Program Overview

Mission

Csd's mission is to provide greater opportunities for access, independence and awareness for all individuals who are deaf or hard of hearing. Through global leadership and a continuum of quality communication services and human services programs, csd provides the tools conducive to a positive and fully integrated life. Csd is a deaf-led social impact organization with the mission of identifying and cultivating opportunities for deaf people to achieve success through multiple approaches - service delivery, communication solutions, innovation engineering, impact investing, and community building.

Assist the deaf community by providing various communication services

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities$11,484,489$11,623,783▲ $139,294
Accounts Receivable$3,582,108$4,083,994▲ $501,886
Investments Other Securities$3,651,658$3,633,857▼ $17,801
Land, Buildings, and Equipment, Net$2,607,643$2,864,960▲ $257,317
Cash and Non-Interest-Bearing Accounts$590,171$2,486,215▲ $1,896,044
Savings and Temporary Cash Investments$0$367,128▲ $367,128
Investments Program Related$3,660,629$344,400▼ $3,316,229
Prepaid Expenses and Deferred Charges$359,277$260,629▼ $98,648
Intangible Assets$0$249,725▲ $249,725
Other Notes and Loans Receivable, Net$0$0→ $0
Pledges and Grants Receivable$0$0→ $0
Receivable From Disqualified Prsn$0$0→ $0
Receivables From Officers Etc$0$0→ $0
Inventories for Sale or Use$0$0→ $0
Loans From Officers Directors$0$0→ $0
Total Assets$26,007,846$25,980,601▼ $27,245
Other Assets Total$71,871$65,910▼ $5,961
Liabilities
Unsecured Notes Loans Payable$557,877$3,030,049▲ $2,472,172
Accounts Payable and Accrued Expenses$2,071,731$2,146,617▲ $74,886
Mortgage Notes Payable Secured by Investment Property$403,348$1,285,060▲ $881,712
Other Liabilities$1,950,330$550,000▼ $1,400,330
Deferred Revenue$72,561$90,076▲ $17,515
Grants Payable$0$0→ $0
Escrow Account Liability$0$0→ $0
Tax Exempt Bond Liabilities$0$0→ $0
Total Liabilities$5,055,847$7,101,802▲ $2,045,955
Net Assets / Fund Balance
Unrestricted Net Assets$20,873,548$18,878,799▼ $1,994,749
Temporarily Rstr Net Assets$78,451$0▼ $78,451
Permanently Rstr Net Assets$0$0→ $0
Total Net Assets Fund Balance$20,951,999$18,878,799▼ $2,073,200
Total Liabilities and Net Assets / Fund Balance$26,007,846$25,980,601▼ $27,245

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$1,838,002$7,292,992$9,130,994
Leasehold Improvements$900,858$511,465$1,412,323
Other Land Buildings$126,100$0$126,100
Other Securities$133,857--
Compensation and Service Providers
Top Officer Pay66th percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Chris SoukupPresident & CEOFT$248,954$70,820$319,774
Brad HermesTreasurer & CFOFT$180,219$5,000$185,219
Dominic LacyChief Innovation OfficerFT$170,224$10,800$181,024
Pat MyersPresident, CSD Contact CentersFT$157,631$20,598$178,229
Faye KuoCorp Secretary & CLOFT$150,086$10,510$160,596
Adam RadabaughSoftware ArchitectFT$123,826$27,917$151,743
Scott HamiltonSoftware ArchitectFT$129,836$11,510$141,346
Stephen ElliotIt Services DirectorFT$141,105-$141,105
Charles McfaddenChief Technology OfficerFT$121,089$12,118$133,207
Brandi RarusVP END: 3/19 Director: 6/19FT$105,457-$105,457

Board Members and Trustees

NameTitle
Danny LaceyChair of the Board
Bruce HodekDirector
Khadijat RashidDirector
Marilyn SmithDirector
Mark SeegerDirector
Marwan ElrakabawyDirector
Phil BravinDirector
Rogelio FernandezDirector
Jay CraneDIRECTOR End: 06/19

Highest Paid Contractors

ContractorServicesLocationCompensation
Marsh Mclennan AgencyInsurance Consulting7015 COLLEGE BLVD, Overland Park, KS 66212$133,099
The Durkin Agency LLCPublic RelationsPO BOX 165, Rifton, NY 12471$115,938
Revenue and Support

Revenue Composition

Contributions and Grants
$167,210
Program Service Revenue
$39,812,487
Investment Income
$327,300
Other Revenue
$360,454
All Other Contributions
$24,267
Change in Net Assets
$-2,134,506
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$32,870,878
Other Expenses$9,841,299
Total Fundraising Expense$127,135
Grants and Similar Amounts Paid$89,780
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$24,950,719$1,834,250$88,167$26,873,136
Other Employee Benefits$2,302,687$218,978$9,140$2,530,805
Payroll Taxes$2,162,242$268,703$8,582$2,439,527
Fees for Services Other$2,057,713$170,001$6,572$2,234,286
Occupancy$2,032,669$35,665$23$2,068,357
Depreciation Depletion$1,580,161$85,013-$1,665,174
Information Technology$498,251$520,659$1,660$1,020,570
Current Officers, Directors, Trustees, and Key Employees-$949,275-$949,275
Office Expenses$523,641$82,391$76$606,108
Travel$331,488$239,536$11,944$582,968
Insurance$127,892$174,676-$302,568
Conferences and Meetings$175,526$70,278$16$245,820
Interest$4,657$219,459-$224,116
Advertising$59,496$64,214$599$124,309
Grants to Domestic Orgs$89,780--$89,780
Comp Disqual Persons-$78,135-$78,135
Fees for Services Accounting$10,243$62,766-$73,009
Fees for Services Legal-$57,575-$57,575
Fees for Service Investment Mgmnt Fees-$52,350-$52,350
All Other Expenses$23,765$25,026$169$48,960
Other Expenses$1,915$30,852$16$0
Total Functional Expenses$37,181,396$5,493,426$127,135$42,801,957
International Activity

Grant and Assistance Recipients

RecipientLocationCategoryPurposeAmount
Rochester Institute of TechnologyRochester, NY501(c)(3)Support CSD student development ctr at NTID$89,780

International Summary

Offices
1
Employees
45
Spending
$2,180,877

International Compliance

Activity in boycott countries
No
Foreign corporation ownership
Yes
Foreign partnership interest
No
Interest in foreign trust
No
Passive foreign investment company interest
No
Transfers to foreign corporations
No

International Activities

RegionActivityServicesOfficesEmployeesSpending
East Asia and the PacificProgram ServicesProvide Communication145$2,180,877
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Direct Expenses$0
Fundraising Gross Income$0
Gaming Direct Expenses$0
Gaming Gross Income$0
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Interested-Person Transactions

Interested PartyRelationshipDescriptionShared RevenueAmount
Nicole SoukupCEO'S SISTERSalaries/wagesNo$78,135

Loans and Receivables

Line ItemBeginningEndChange
Loans from Officers, Directors, Trustees, and Key Employees$0$0→ $0
Receivables from Disqualified Persons$0$0→ $0
Receivables from Officers, Directors, Trustees, and Key Employees$0$0→ $0
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Contribution Payable to SDAD$550,000
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Business relationship with family members
Yes
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section A, Line 1A

“Delegation of authority: the executive committee shall have and may exercise, when the board of directors is not in session, the powers of the board of directors in the management of the business and affairs of the corporation, except election of officers, amending the articles of incorporation, amending the by-laws, adopting a plan of merger or consolidation, or the filling of vacancies in the board of directors or other committees if any. The executive committee includes president, secretary and treasurer.”

Form 990, Part VI, Section B, Line 11B

“Process to review form 990: the board receives an electronic copy of the 990 at least one week prior to filing. The ceo, cfo and legal counsel will review the form 990 in detail.”

Form 990, Part VI, Section B, Line 12C

“Process to monitor compliance with conflict of interest policy: csd has procedures to manage conflicts for each interest disclosed to the chairman of the board of directors. The chairman will determine whether to (a) take no action, (b) assure full disclosure to the board of directors and other individuals covered by this policy, (c) ask the person to resign from his or her position in the organization or, if the person refuses to resign, become subject to possible removal in accordance with csd's removal procedures. Csd's chief executive officer and corporate legal counsel will monitor proposed or ongoing transactions for conflicts of interest and disclose them to the chairman of the board of directors in order to deal with potential or actual conflicts, whether discovered before or after the transaction has occurred.”

Form 990, Part VI, Section B, Line 15A

“Review of ceo or top management official compensation: review of wage studies and use of independent compensation consultants done every 3 years. The executive compensation committee of the board reviews and approves the executive compensation annually. This review is documented in the committee's meeting minutes.”

Form 990, Part VI, Section B, Line 15B

“REVIEW OF OTHER OFFICER OR KEY EMPLOYEES COMPENSATION: The compensation of the other officers and key employees is reviewed annually as part of Talent & Culture's performance review and market study analysis. The CEO does participate in the review with Talent & Culture (HR) Director and provides approval. The reviews are documented in the employee's HR files.”

Form 990, Part VI, Section C, Line 19

“Availability of documents: the governing documents, conflict of interest policy and financial statements are available upon written request at the discretion of management.”

Filing and Contact Details

Filer

Filer Name
Communication Service for the Deaf Inc
EIN
46-0332149
In Care Of
% BRAD HERMES
Phone
8442220002
Address
2028 E Ben White Blvd Suite 240-525, Austin, TX 78741

Signing Officer

Name
Chris Soukup
Title
CEO
Phone
8442220002
Signed
2020-05-15
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Chris Soukup
Formed
1924
Legal Domicile
Sd
Voting Board Members
9
Independent Board Members
8
Employees
2,218
Volunteers
10

Preparer

Firm
Bkd Llp
Address
14241 DALLAS PARKWAY SUITE 1100, DALLAS, TX 75254
Preparer
Jeanette Verrelli
Phone
9727028262
Supplemental Narrative

Additional Explanations

Form 990, Part III, Line 2

“NEW PROGRAM SERVICES: Starting in October 2018, we launched the Connect Direct service and opened the first American Sign Language Call Center in Austin, TX. The primary purpose for the Connect Direct service is to help companies eliminate the need for third-party translation, to create a business environment where all spoken and signed languages are equal, to open customer service initiatives to a new sense of equality, empathy, and cultural connection.”

Financial Statement Notes

Schedule D, Part X, Line 2

“LIABILITY FOR UNCERTAIN TAX POSITIONS: CSD is exempt from federal income taxes under Section 501(c)(3) of the Internal Revenue Code. CSD is annually required to file a Return of Organization Exempt from Income Tax (Form 990) with the IRS. In addition, CSD is subject to income tax on net income that is derived from business activities that are unrelated to their exempt purposes. CSD files an Exempt Organization Business Income Tax Return (Form 990-T) with the IRS to report its unrelated business taxable income. CSD believes that it has appropriate support for any tax positions taken affecting its annual filing requirements, and as such, does not have any uncertain tax positions that are material to the consolidated financial statements. CSD would recognize future accrued interest and penalties related to unrecognized tax benefits and liabilities in income tax expense if such interest and penalties are incurred. CSD New Zealand Limited was formed and is registered as a charitable entity in the country of New Zealand. CSD NZ is wholly owned by CSD. All net profit from CSD NZ is anticipated at this time to be used for charitable purposes in New Zealand. At such time it is determined that the profits will be transferred to the United States or not used for charitable purposes in New Zealand, there will be a New Zealand income tax due on that portion.”

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This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Form990PartVIISectionAGrp/TitleTxt0CHAIR OF THE BOARD
IRS990/Form990PartVIISectionAGrp/TitleTxt1DIRECTOR End: 06/19
IRS990/Form990PartVIISectionAGrp/TitleTxt2DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt3DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt4DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt5DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt6DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt7DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt8DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt9VP END: 3/19 Director: 6/19
IRS990/Form990PartVIISectionAGrp/TitleTxt10PRESIDENT & CEO
IRS990/Form990PartVIISectionAGrp/TitleTxt11TREASURER & CFO
IRS990/Form990PartVIISectionAGrp/TitleTxt12CORP SECRETARY & CLO
IRS990/Form990PartVIISectionAGrp/TitleTxt13PRESIDENT, CSD CONTACT CENTERS
IRS990/Form990PartVIISectionAGrp/TitleTxt14CHIEF INNOVATION OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt15IT SERVICES DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt16SOFTWARE ARCHITECT
IRS990/Form990PartVIISectionAGrp/TitleTxt17SOFTWARE ARCHITECT
IRS990/Form990PartVIISectionAGrp/TitleTxt18CHIEF TECHNOLOGY OFFICER
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IRS990/OtherEmployeeBenefitsGrp/TotalAmt02530805
IRS990/OtherExpensesGrp/Desc0SPECIAL EVENTS & SPONSORSHIP
IRS990/OtherExpensesGrp/Desc1DUES & SUBSCRIPTIONS
IRS990/OtherExpensesGrp/Desc2INCOME TAX
IRS990/OtherExpensesGrp/Desc3.
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IRS990/OtherExpensesGrp/FundraisingAmt116
IRS990/OtherExpensesGrp/ManagementAndGeneralAmt0228771
IRS990/OtherExpensesGrp/ManagementAndGeneralAmt124853
IRS990/OtherExpensesGrp/ManagementAndGeneralAmt230852
IRS990/OtherExpensesGrp/ProgramServicesAmt0248551
IRS990/OtherExpensesGrp/ProgramServicesAmt11915
IRS990/OtherExpensesGrp/TotalAmt0477493
IRS990/OtherExpensesGrp/TotalAmt126784
IRS990/OtherExpensesGrp/TotalAmt230852

Document Assets

No mirrored PDF or thumbnail assets are attached yet.

Filings

Displayed year

2019 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$25,980,601
Liabilities
$7,101,802
Net assets
$18,878,799
Revenue
$40,667,451
Expenses
$42,801,957
Net income
-$2,134,506
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$25.1$3.38$21.7$17.6$17.1$0.46
2023Summary only. Only limited summary data is available for this year.$23.8$3.14$20.6$18.6$23.9$5.29
2022Facts available. Structured filing facts are available, but richer extracted sections are limited.$32.1$6.71$25.4$37.0$34.6$2.41
2021Facts available. Structured filing facts are available, but richer extracted sections are limited.$30.2$4.89$25.3$42.2$40.1$2.09
2020XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$25.3$5.87$19.4$40.9$39.9$1.01
2019Detailed filing. Detailed filing data is available for this year.$26.0$7.10$18.9$40.7$42.8$2.13
2018Facts available. Structured filing facts are available, but richer extracted sections are limited.$26.0$5.06$21.0$33.3$33.6$0.31
2017XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$26.0$4.85$21.1$30.5$29.6$0.83
2016Detailed filing. Detailed filing data is available for this year.$25.9$6.05$19.9$29.2$28.6$0.60
2015Detailed filing. Detailed filing data is available for this year.$28.9$9.56$19.3$37.3$30.3$7.03
2014Detailed filing. Detailed filing data is available for this year.$22.3$9.97$12.4$26.3$30.8$4.50
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$27.9$10.4$17.5$34.2
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$27.7$10.4$17.3$41.8
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$28.1$11.1$17.1$40.5