Civic Intelligence

Child and Family Services Of

990 • Fiscal year 2024 • EIN 02-0222164

Jan 01, 2024 to Dec 31, 2024 • Filed on May 30, 2025

Organization ProfileWWW.WAYPOINTNH.ORG

View Organization Page

464 Chestnut StreetManchester, NH 03105

(603) 668-1920

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

40th percentile

0.13x

Higher debt load relative to assets than 40% of similar nonprofits.

2024 filings • 501(c)3 • $25M-$50M nonprofits • Source year 2024

Liabilities / Revenue

43rd percentile

0.22x

Higher debt load relative to revenue than 43% of similar nonprofits.

2024 filings • 501(c)3 • $25M-$50M nonprofits • Source year 2024

Net Margin

48th percentile

3.3%

Higher net margin than 48% of similar nonprofits.

2024 filings • 501(c)3 • $25M-$50M nonprofits • Source year 2024

Top Officer Pay

51st percentile

$263,938

Higher top officer pay than 51% of similar nonprofits.

Top officer pay equals 1.1% of source-year revenue.

2024 filings • 501(c)3 • $25M-$50M nonprofits • Source year 2024

Asset Growth

46th percentile

4.6%

Faster asset growth than 46% of similar nonprofits.

2024 filings • 501(c)3 • $25M-$50M nonprofits • Annualized from 2023 to 2024

Revenue Growth

13th percentile

-15%

Faster revenue growth than 13% of similar nonprofits.

2024 filings • 501(c)3 • $25M-$50M nonprofits • Annualized from 2023 to 2024

Balance Sheet
Liabilities / Assets40th percentile

Assets

Up

$39,939,856

Up $1,740,130 (+4.6%) from 2023

Net Assets

Up

$34,650,801

Up $1,729,878 (+5.3%) from 2023

Liabilities

Up

$5,289,055

Up $10,252 (+0.2%) from 2023

Revenue And Expenses
Liabilities / Revenue43rd percentileNet Margin48th percentile

Revenue

Down

$23,732,652

Down $4,246,419 (-15%) from 2023

Expenses

Up

$22,942,733

Up $1,612,717 (+7.6%) from 2023

Net Income

Down

$789,919

Down $5,859,136 (-88%) from 2023

Historical Trend

Balance Sheet Trend

Asset Growth46th percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$40M$30M$20M$10M$0Assets 2010: $22,596,785Liabilities 2010: $6,959,560Net Assets 2010: $15,637,2252010Assets 2011: $21,579,478Liabilities 2011: $7,668,844Net Assets 2011: $13,910,6342011Assets 2012: $22,337,812Liabilities 2012: $7,319,595Net Assets 2012: $15,018,2172012Assets 2013: $24,253,536Liabilities 2013: $6,740,566Net Assets 2013: $17,512,9702013Assets 2014: $23,578,199Liabilities 2014: $6,782,683Net Assets 2014: $16,795,5162014Assets 2015: $22,414,914Liabilities 2015: $6,673,461Net Assets 2015: $15,741,4532015Assets 2016: $22,552,392Liabilities 2016: $6,592,372Net Assets 2016: $15,960,0202016Assets 2017: $24,609,280Liabilities 2017: $6,238,573Net Assets 2017: $18,370,7072017Assets 2018: $23,092,944Liabilities 2018: $5,940,245Net Assets 2018: $17,152,6992018Assets 2019: $25,607,810Liabilities 2019: $5,986,775Net Assets 2019: $19,621,0352019Assets 2020: $30,921,376Liabilities 2020: $8,651,567Net Assets 2020: $22,269,8092020Assets 2021: $32,573,224Liabilities 2021: $6,344,732Net Assets 2021: $26,228,4922021Assets 2022: $30,002,876Liabilities 2022: $6,049,636Net Assets 2022: $23,953,2402022Assets 2023: $38,199,726Liabilities 2023: $5,278,803Net Assets 2023: $32,920,9232023Assets 2024: $39,939,856Liabilities 2024: $5,289,055Net Assets 2024: $34,650,8012024

Highlighted filing

2024

Assets$39,939,856
Liabilities$5,289,055
Net Assets$34,650,801
Open 2024 Filing

Operations Trend

Revenue Growth13th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$30M$20M$10M$0-$10MExpenses 2010: $12,986,0242010Expenses 2011: $12,354,2582011Expenses 2012: $12,851,7912012Revenue 2013: $13,278,355Expenses 2013: $13,175,736Net Income 2013: $102,6192013Revenue 2014: $12,099,128Expenses 2014: $11,778,237Net Income 2014: $320,8912014Revenue 2015: $12,444,779Expenses 2015: $11,807,037Net Income 2015: $637,7422015Revenue 2016: $11,380,339Expenses 2016: $11,850,635Net Income 2016: -$470,2962016Revenue 2017: $12,359,925Expenses 2017: $12,236,917Net Income 2017: $123,0082017Revenue 2018: $13,888,592Expenses 2018: $13,407,032Net Income 2018: $481,5602018Revenue 2019: $13,631,513Expenses 2019: $13,939,296Net Income 2019: -$307,7832019Revenue 2020: $16,202,512Expenses 2020: $15,547,858Net Income 2020: $654,6542020Revenue 2021: $19,134,809Expenses 2021: $16,707,830Net Income 2021: $2,426,9792021Revenue 2022: $20,107,444Expenses 2022: $18,789,842Net Income 2022: $1,317,6022022Revenue 2023: $27,979,071Expenses 2023: $21,330,016Net Income 2023: $6,649,0552023Revenue 2024: $23,732,652Expenses 2024: $22,942,733Net Income 2024: $789,9192024

Highlighted filing

2024

Revenue$23,732,652
Expenses$22,942,733
Net Income$789,919
Open 2024 Filing
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
May 30, 2025
Return Version
2024v5.1
Gross Receipts
$24,364,774
Mission and Program Overview

Mission

Child and family services is dedicated to advancing the well-being of children by promoting an array of social services to strengthen family life and by promoting commitment to the needs of children.

Empowering people of all ages through an array of human services and advocacy.

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities$21,394,755$23,131,737▲ $1,736,982
Cash and Non-Interest-Bearing Accounts$5,133,804$4,925,396▼ $208,408
Pledges and Grants Receivable$1,737,522$1,605,955▼ $131,567
Accounts Receivable$1,141,771$712,166▼ $429,605
Prepaid Expenses and Deferred Charges$195,264$293,390▲ $98,126
Land, Buildings, and Equipment, Net$386,947$284,233▼ $102,714
Total Assets$38,199,726$39,939,856▲ $1,740,130
Other Assets Total$8,209,663$8,986,979▲ $777,316
Liabilities
Tax Exempt Bond Liabilities$3,355,167$3,171,833▼ $183,334
Other Liabilities$1,054,220$1,069,381▲ $15,161
Accounts Payable and Accrued Expenses$869,416$1,047,841▲ $178,425
Total Liabilities$5,278,803$5,289,055▲ $10,252
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$26,327,157$27,555,633▲ $1,228,476
Net Assets With Donor Restrictions$6,593,766$7,095,168▲ $501,402
Total Net Assets Fund Balance$32,920,923$34,650,801▲ $1,729,878
Total Liabilities and Net Assets / Fund Balance$38,199,726$39,939,856▲ $1,740,130

Asset Categories

AssetBook ValueDepreciationBasis
Other Land Buildings$174,012$479,321$653,333
Equipment$60,399$559,058$619,457
Leasehold Improvements$49,822$28,644$78,466
Other Assets Org$747,017--

Endowment Activity

PeriodBeginningContrib.Gain/LossOther UsesEnd
2024$19,086,475$5,604▲ $2,061,762$1,368,244$19,785,597
2023$17,435,101$34,963▲ $2,947,543$1,331,132$19,086,475
2022$23,525,364$71,249▼ $4,096,650$931,194$17,435,101
2021$21,341,107-▲ $2,881,542$697,285$23,525,364
2020$18,887,020$19,609▲ $2,633,640$199,162$21,341,107
Compensation and Service Providers
Top Officer Pay51st percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Borja Alvarez De ToledoChief Executive OfficerFT$220,693$43,245$263,938
Colleen IvesChief Operating OfficerFT$147,085$43,160$190,245
Jeanine WallChief People OfficerFT$121,473$5,155$126,628
Denise BennettFinance DirectorFT$113,301$5,000$118,301
Caryn LemayProgram DirectorFT$109,323$4,711$114,034

Board Members and Trustees

NameTitle
Mark RouvalisChair
Jennifer StebbinsVice Chair
Emily HammondTrustee
Helen CroweTrustee
Holly MintzTrustee
Janet AckermanTrustee
Jennifer CassinTrustee
Marilyn MahoneyTrustee
Mark LubelcyzkTrustee
Rob DapiceTrustee
William ConradTrustee
Zach PalmerTrustee
Jane GileSecretary
Melissa BironTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
Gsc It Solutions INCIt ConsultantPO BOX 87, Weare, NH 03281$195,699
Cookson Strategic CommunicationsMarketing Consultant722 PINE STREET, Manchester, NH 03104$146,787
Revenue and Support

Revenue Composition

Contributions and Grants
$12,631,896
Program Service Revenue
$9,302,115
Investment Income
$1,688,771
Other Revenue
$109,870
All Other Contributions
$2,876,006
Change in Net Assets
$789,919

Noncash Contribution Practices

Property subject to holding requirements
No
Reviewed unusual noncash gifts
Yes
Third parties used for noncash contributions
No

Noncash Contributions

Contribution TypeContribution CountReported AmountValuation Method
Securities Closely Held Stock1$700,000Fair Market Value
Food Inventory19$30,068Fair Market Value
Clothing and Household Goods-$13,691Fair Market Value
Other Non Cash Contri Table4$11,172Fair Market Value
Other Non Cash Contri Table112$6,279Fair Market Value
Other Non Cash Contri Table8$4,250Fair Market Value
Other Non Cash Contri Table21$4,200Fair Market Value
Other Non Cash Contri Table9$1,000Fair Market Value
Total Noncash Contributions174$770,660-
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$16,893,145
Other Expenses$4,570,578
Grants and Similar Amounts Paid$1,479,010
Total Fundraising Expense$474,810
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$10,787,652$1,625,712$318,381$12,731,745
Other Employee Benefits$1,891,896$287,479$43,529$2,222,904
Grants to Domestic Individuals$1,479,010--$1,479,010
Payroll Taxes$1,063,685$152,744$24,364$1,240,793
Occupancy$1,087,989$101,114$16,666$1,205,769
Fees for Services Other$408,371$487,084$32,775$928,230
Office Expenses$194,694$337,828$19,437$551,959
Travel$461,970$23,184$825$485,979
Current Officers, Directors, Trustees, and Key Employees$89,911$364,272-$454,183
Interest-$306,176-$306,176
Information Technology$221,699$41,464$6,112$269,275
Pension Plan Contributions$173,551$64,137$5,832$243,520
Conferences and Meetings$143,981$73,470$801$218,252
Insurance$142,204$13,322$2,501$158,027
Depreciation Depletion$4,341$103,371-$107,712
Other Expenses$44,197$14,792$1,840$60,829
Fees for Service Investment Mgmnt Fees-$53,941-$53,941
Fees for Services Accounting-$47,450-$47,450
Advertising$3,099$19,770$670$23,539
Fees for Services Legal$8,519$13,090-$21,609
Total Functional Expenses$18,268,983$4,198,940$474,810$22,942,733
Fundraising, Events, and Gaming
Fundraising activities
Yes
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Direct Expenses$60,204
Fundraising Gross Income$0
Professional Fundraising Fees$0

Fundraising Events

EventGross ReceiptsGross RevenueDirect ExpensesNet Income
Sleep Out$433,336-$18,854-
Wzid$75,139-$36,884-
Total Events$508,475-$60,204$-60,204
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
Yes
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Lease Libability$756,764
Refundable Advances$257,818
Other Liabilities$54,799

Bond Issues

BondIssuerIssuedIssue PricePurpose
ANhhefa2009-07-31$5,450,000REFUND PRIOR ISSUE

Bond Proceeds

BondTotal ProceedsSpentRetiredIssuance Costs
A$5,450,000$5,450,000$2,278,167-

Bond Financing Compliance

No rebate due
No
Rebate not yet due
No
Form 8038-T filed
No
Gross proceeds invested
No
Gross proceeds invested in GIC
No
Exception to rebate
Yes
Corrective action procedures
No
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

“The finance committee reviews the 990 before filing. All board members are provided a copy of the 990 before filing.”

Form 990, Part VI, Section B, Line 12C

“Board members are required to sign a statement annually that they have disclosed any potential conflicts.”

Form 990, Part VI, Section B, Line 15A

“The treasurer prepares a report for the compensation committee that includes the use of compensation surveys. The compensation committee reviews the information provided along with the information obtained by committee members from other non-profit organizations. Based on this information, the committee makes a recommendation to the full board for their consideration. The board then determines and approves the final compensation amount.”

Form 990, Part VI, Section C, Line 19

“The organization releases an annual report each year. The report includes instructions on how to obtain a copy of the audit. Other documents and policies are provided upon request.”

Filing and Contact Details

Filer

Filer Name
Waypoint
EIN
02-0222164
Phone
6036681920
Address
464 CHESTNUT STREET, MANCHESTER, NH 03105

Signing Officer

Name
Borja Alvarez De Toledo
Title
CEO
Phone
6036681920
Signed
2025-05-30
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Borja Alvarez De Toledo
Formed
1914
Legal Domicile
Nh
Voting Board Members
14
Independent Board Members
14
Employees
410
Volunteers
39

Preparer

Firm
Cbiz Advisors LLC
Address
53 STATE STREET, BOSTON, MA 02109
Preparer
Kristen Cummings
Phone
6178075000
Supplemental Narrative

Additional Explanations

FORM 990, PART XI, LINE 9:

“Change in beneficial interest 110,399.”

Financial Statement Notes

PART V, LINE 4:

“The organization's endowment consists of various individual funds established for a variety of purposes. Its endowment includes both donor-restricted funds and funds designated by the board of trustees to function as endowments. As required by generally accepted accounting principles, net assets associated with endowment funds, including funds designated by the board of trustees to function as endowments, are classified and reported based on the existence or absence of donor-imposed restrictions.”

PART X, LINE 2:

“Waypoint has been recognized by the internal revenue service (irs) as exempt from federal income taxes under internal revenue code (irc) section 501(a) as an organization described in irc section 501(c)(3), qualifies for charitable contribution deductions, and has been determined not to be a private foundation. Child and family realty corporation is exempt from federal income tax under section 501(a) of the internal revenue code as an organization described in section 501(c)(25). Each entity is annually required to file a return of organization exempt from income tax (form 990) with the irs. In addition, each is subject to income tax on net income that is derived from business activities that are unrelated to their exempt purpose. The organization accounts for uncertain tax provisions under fasb asc 740, income taxes, which provides a framework for how entities should recognize, measure, present, and disclose uncertain tax positions in their financial statements. The organization may recognize the tax benefit from an uncertain tax position only if it is more likely than not that the tax position will be sustained on examination by the taxing authorities, based on the technical merits of the position. Management has reviewed the organization's reporting and believes they have not taken tax positions that are more likely than not to be determined to be incorrect by the irs and, therefore, no adjustments or disclosures are required. The organization is subject to routine audits by taxing jurisdictions; however, there are currently no audits for any tax periods pending or in progress.”

Raw XML AppendixShowing 400 of 895 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Form990PartVIISectionAGrp/PersonNm6HOLLY MINTZ
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IRS990/Form990PartVIISectionAGrp/PersonNm9ROB DAPICE
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IRS990/Form990PartVIISectionAGrp/PersonNm13JANET ACKERMAN
IRS990/Form990PartVIISectionAGrp/PersonNm14BORJA ALVAREZ DE TOLEDO
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IRS990/Form990PartVIISectionAGrp/PersonNm16JEANINE WALL
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IRS990/Form990PartVIISectionAGrp/PersonNm18CARYN LEMAY
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IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt180
IRS990/Form990PartVIISectionAGrp/TitleTxt0CHAIR
IRS990/Form990PartVIISectionAGrp/TitleTxt1VICE CHAIR
IRS990/Form990PartVIISectionAGrp/TitleTxt2TREASURER
IRS990/Form990PartVIISectionAGrp/TitleTxt3SECRETARY
IRS990/Form990PartVIISectionAGrp/TitleTxt4TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt5TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt6TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt7TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt8TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt9TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt10TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt11TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt12TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt13TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt14CHIEF EXECUTIVE OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt15CHIEF OPERATING OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt16CHIEF PEOPLE OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt17FINANCE DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt18PROGRAM DIRECTOR
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IRS990/FormationYr01914
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IRS990/FSAuditedInd01
IRS990/FundraisingActivitiesInd01
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IRS990/FundraisingDirectExpensesAmt060204
IRS990/FundraisingGrossIncomeAmt00
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IRS990/GainOrLossGrp/SecuritiesAmt01524323
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IRS990/GrantAmt0265477
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IRS990/GrantsToOrganizationsInd00
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IRS990/InsuranceGrp/ManagementAndGeneralAmt013322
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IRS990/MaterialDiversionOrMisuseInd00
IRS990/MembersOrStockholdersInd00
IRS990/MethodOfAccountingAccrualInd0X
IRS990/MinutesOfCommitteesInd01
IRS990/MinutesOfGoverningBodyInd01
IRS990/MissionDesc0WAYPOINT IS A NONPROFIT ORGANIZATION, FOUNDED IN 1850, WITH A MISSION TO EMPOWER PEOPLE OF ALL AGES THROUGH AN ARRAY OF HUMAN SERVICES AND ADVOCACY. WAYPOINT ADHERES TO THE HIGHEST STANDARDS OF PRACTICE AND IS THE ONLY ORGANIZATION IN NEW HAMPSHIRE TO BE ACCREDITED BY THE COUNCIL ON ACCREDITATION.WAYPOINT HAS HISTORICALLY BEEN THE FIRST SERVICE PROVIDER TO RESPOND TO THE STATE'S MOST PRESSING NEEDS RESPONDING TO CHILD LABOR OF THE 1900S, CHILD ABUSE IN THE 1940S, THE SPIKE IN YOUTH HOMELESSNESS IN THE 1960S, HUMAN TRAFFICKING IN THE 2010S, AND CONTINUES THAT TREND TODAY. EACH YEAR WE SERVE AN AVERAGE OF 7,500 INDIVIDUALS, CHILDREN, AND FAMILIES ACROSS NEW HAMPSHIRE. NEARLY 90% OF OUR CLIENTS LIVE IN POVERTY OR WITH VERY LOW INCOMES.THESE SERVICES SPAN THE LIFE CYCLE FROM PRENATAL TO SENIORS, AND FALL UNDER FOUR CORE CARE AREAS: EARLY CHILDHOOD AND FAMILY SUPPORT, FAMILY PRESERVATION AND STRENGTHENING, HOMELESS YOUTH AND YOUNG ADULTS, AND HOMECARE.
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IRS990/OtherExpensesGrp/ManagementAndGeneralAmt114792
IRS990/OtherExpensesGrp/ProgramServicesAmt062214
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IRS990/PayrollTaxesGrp/ManagementAndGeneralAmt0152744
IRS990/PayrollTaxesGrp/ProgramServicesAmt01063685
IRS990/PayrollTaxesGrp/TotalAmt01240793
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IRS990/PensionPlanContributionsGrp/ManagementAndGeneralAmt064137
IRS990/PensionPlanContributionsGrp/ProgramServicesAmt0173551

Document Assets

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Filings

Displayed year

2024 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$39,939,856
Liabilities
$5,289,055
Net assets
$34,650,801
Revenue
$23,732,652
Expenses
$22,942,733
Net income
$789,919
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$39.9$5.29$34.7$23.7$22.9$0.79
2023Detailed filing. Detailed filing data is available for this year.$38.2$5.28$32.9$28.0$21.3$6.65
2022Detailed filing. Detailed filing data is available for this year.$30.0$6.05$24.0$20.1$18.8$1.32
2021Detailed filing. Detailed filing data is available for this year.$32.6$6.34$26.2$19.1$16.7$2.43
2020Detailed filing. Detailed filing data is available for this year.$30.9$8.65$22.3$16.2$15.5$0.65
2019Detailed filing. Detailed filing data is available for this year.$25.6$5.99$19.6$13.6$13.9$0.31
2018Summary only. Only limited summary data is available for this year.$23.1$5.94$17.2$13.9$13.4$0.48
2017Detailed filing. Detailed filing data is available for this year.$24.6$6.24$18.4$12.4$12.2$0.12
2016Detailed filing. Detailed filing data is available for this year.$22.6$6.59$16.0$11.4$11.9$0.47
2015Detailed filing. Detailed filing data is available for this year.$22.4$6.67$15.7$12.4$11.8$0.64
2014Detailed filing. Detailed filing data is available for this year.$23.6$6.78$16.8$12.1$11.8$0.32
2013Detailed filing. Detailed filing data is available for this year.$24.3$6.74$17.5$13.3$13.2$0.10
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$22.3$7.32$15.0$12.9
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$21.6$7.67$13.9$12.4
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$22.6$6.96$15.6$13.0