Civic Intelligence

Child and Family Services Of

990 • Fiscal year 2023 • EIN 02-0222164

Jan 01, 2023 to Dec 31, 2023 • Filed on May 31, 2024

Organization ProfileWWW.WAYPOINTNH.ORG

View Organization Page

464 Chestnut StreetManchester, NH 03105

(603) 668-1920

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

40th percentile

0.14x

Higher debt load relative to assets than 40% of similar nonprofits.

2023 filings • 501(c)3 • $25M-$50M nonprofits • Source year 2023

Liabilities / Revenue

37th percentile

0.19x

Higher debt load relative to revenue than 37% of similar nonprofits.

2023 filings • 501(c)3 • $25M-$50M nonprofits • Source year 2023

Net Margin

80th percentile

24%

Higher net margin than 80% of similar nonprofits.

2023 filings • 501(c)3 • $25M-$50M nonprofits • Source year 2023

Top Officer Pay

48th percentile

$251,259

Higher top officer pay than 48% of similar nonprofits.

Top officer pay equals 0.9% of source-year revenue.

2023 filings • 501(c)3 • $25M-$50M nonprofits • Source year 2023

Asset Growth

83rd percentile

27%

Faster asset growth than 83% of similar nonprofits.

2023 filings • 501(c)3 • $25M-$50M nonprofits • Annualized from 2022 to 2023

Revenue Growth

85th percentile

39%

Faster revenue growth than 85% of similar nonprofits.

2023 filings • 501(c)3 • $25M-$50M nonprofits • Annualized from 2022 to 2023

Balance Sheet
Liabilities / Assets40th percentile

Assets

Up

$38,199,726

Up $8,196,850 (+27%) from 2022

Net Assets

Up

$32,920,923

Up $8,967,683 (+37%) from 2022

Liabilities

Down

$5,278,803

Down $770,833 (-13%) from 2022

Revenue And Expenses
Liabilities / Revenue37th percentileNet Margin80th percentile

Revenue

Up

$27,979,071

Up $7,871,627 (+39%) from 2022

Expenses

Up

$21,330,016

Up $2,540,174 (+14%) from 2022

Net Income

Up

$6,649,055

Up $5,331,453 (+405%) from 2022

Historical Trend

Balance Sheet Trend

Asset Growth83rd percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$40M$30M$20M$10M$0Assets 2010: $22,596,785Liabilities 2010: $6,959,560Net Assets 2010: $15,637,2252010Assets 2011: $21,579,478Liabilities 2011: $7,668,844Net Assets 2011: $13,910,6342011Assets 2012: $22,337,812Liabilities 2012: $7,319,595Net Assets 2012: $15,018,2172012Assets 2013: $24,253,536Liabilities 2013: $6,740,566Net Assets 2013: $17,512,9702013Assets 2014: $23,578,199Liabilities 2014: $6,782,683Net Assets 2014: $16,795,5162014Assets 2015: $22,414,914Liabilities 2015: $6,673,461Net Assets 2015: $15,741,4532015Assets 2016: $22,552,392Liabilities 2016: $6,592,372Net Assets 2016: $15,960,0202016Assets 2017: $24,609,280Liabilities 2017: $6,238,573Net Assets 2017: $18,370,7072017Assets 2018: $23,092,944Liabilities 2018: $5,940,245Net Assets 2018: $17,152,6992018Assets 2019: $25,607,810Liabilities 2019: $5,986,775Net Assets 2019: $19,621,0352019Assets 2020: $30,921,376Liabilities 2020: $8,651,567Net Assets 2020: $22,269,8092020Assets 2021: $32,573,224Liabilities 2021: $6,344,732Net Assets 2021: $26,228,4922021Assets 2022: $30,002,876Liabilities 2022: $6,049,636Net Assets 2022: $23,953,2402022Assets 2023: $38,199,726Liabilities 2023: $5,278,803Net Assets 2023: $32,920,9232023Assets 2024: $39,939,856Liabilities 2024: $5,289,055Net Assets 2024: $34,650,8012024

Highlighted filing

2023

Assets$38,199,726
Liabilities$5,278,803
Net Assets$32,920,923
Open 2023 Filing

Operations Trend

Revenue Growth85th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$30M$20M$10M$0-$10MExpenses 2010: $12,986,0242010Expenses 2011: $12,354,2582011Expenses 2012: $12,851,7912012Revenue 2013: $13,278,355Expenses 2013: $13,175,736Net Income 2013: $102,6192013Revenue 2014: $12,099,128Expenses 2014: $11,778,237Net Income 2014: $320,8912014Revenue 2015: $12,444,779Expenses 2015: $11,807,037Net Income 2015: $637,7422015Revenue 2016: $11,380,339Expenses 2016: $11,850,635Net Income 2016: -$470,2962016Revenue 2017: $12,359,925Expenses 2017: $12,236,917Net Income 2017: $123,0082017Revenue 2018: $13,888,592Expenses 2018: $13,407,032Net Income 2018: $481,5602018Revenue 2019: $13,631,513Expenses 2019: $13,939,296Net Income 2019: -$307,7832019Revenue 2020: $16,202,512Expenses 2020: $15,547,858Net Income 2020: $654,6542020Revenue 2021: $19,134,809Expenses 2021: $16,707,830Net Income 2021: $2,426,9792021Revenue 2022: $20,107,444Expenses 2022: $18,789,842Net Income 2022: $1,317,6022022Revenue 2023: $27,979,071Expenses 2023: $21,330,016Net Income 2023: $6,649,0552023Revenue 2024: $23,732,652Expenses 2024: $22,942,733Net Income 2024: $789,9192024

Highlighted filing

2023

Revenue$27,979,071
Expenses$21,330,016
Net Income$6,649,055
Open 2023 Filing
Jump To
Filing Snapshot
Filing Period
Jan 1, 2023 to Dec 31, 2023
Signed
May 31, 2024
Return Version
2023v5.0
Gross Receipts
$28,819,118
Mission and Program Overview

Mission

Child and family services is dedicated to advancing the well-being of children by promoting an array of social services to strengthen family life and by promoting commitment to the needs of children.

Empowering people of all ages through an array of human services and advocacy.

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities$18,565,038$21,394,755▲ $2,829,717
Cash and Non-Interest-Bearing Accounts$547,367$5,133,804▲ $4,586,437
Pledges and Grants Receivable$1,274,880$1,737,522▲ $462,642
Accounts Receivable$801,732$1,141,771▲ $340,039
Land, Buildings, and Equipment, Net$535,135$386,947▼ $148,188
Prepaid Expenses and Deferred Charges$587,001$195,264▼ $391,737
Total Assets$30,002,876$38,199,726▲ $8,196,850
Other Assets Total$7,691,723$8,209,663▲ $517,940
Liabilities
Tax Exempt Bond Liabilities$3,530,167$3,355,167▼ $175,000
Other Liabilities$1,385,156$1,054,220▼ $330,936
Accounts Payable and Accrued Expenses$1,134,313$869,416▼ $264,897
Total Liabilities$6,049,636$5,278,803▼ $770,833
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$18,260,581$26,327,157▲ $8,066,576
Net Assets With Donor Restrictions$5,692,659$6,593,766▲ $901,107
Total Net Assets Fund Balance$23,953,240$32,920,923▲ $8,967,683
Total Liabilities and Net Assets / Fund Balance$30,002,876$38,199,726▲ $8,196,850

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$99,458$558,171$657,629
Other Land Buildings$87,263$447,228$534,491
Leasehold Improvements$200,226$133,450$333,676
Other Assets Org$54,821--

Endowment Activity

PeriodBeginningContrib.Gain/LossOther UsesEnd
2023$18,568,769$34,963▲ $2,947,543$949,237$20,602,038
2022$23,525,364$71,249▼ $4,096,650$931,194$18,568,769
2021$21,341,107-▲ $2,881,542$697,285$23,525,364
2020$18,887,020$19,609▲ $2,633,640$199,162$21,341,107
2019$16,140,394$66,325▲ $3,380,301$700,000$18,887,020
Compensation and Service Providers
Top Officer Pay48th percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Borja Alvarez De ToledoChief Executive OfficerFT$184,488$66,771$251,259
Colleen IvesChief Operating OfficerFT$139,339$40,957$180,296
Jeannie WallChief People OfficerFT$110,417$3,955$114,372
Denise BennettFinance DirectorFT$104,437$3,793$108,230
Caryn LemayProgram DirectorFT$100,640$3,433$104,073

Board Members and Trustees

NameTitle
Mark RouvalisChair
Ken SheldonPast Chair (resigned 5/2023)
Jennifer StebbinsVice Chair
Emily HammondTrustee
Helen CroweTrustee
Holly MintzTrustee
Marc LubelczykTrustee
Marilyn MahoneyTrustee
Melissa BironTrustee
Rob DapiceTrustee
Sudi LettTrustee
William ConradTrustee
Zachery PalmerTrustee
Jennifer CassinTrustee (joined 5/2023)
Kyle SchofieldTrustee (joined 5/2023)
Nina ChangTrustee (resigned 5/2023)
Jane GileSecretary
Jeffrey SeifertTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
Synergi Partners INCErtc ConsultantPO BOX 5599, Florance, SC 29502$355,258
Gsc It Solutions INCIt ConsultantPO BOX 87, Weare, NH 03281$176,183
My Turn INCSubcontractor On State Grant340 GRANITE STREET SUITE 1, Manchester, NH 03102$109,934
Revenue and Support

Revenue Composition

Contributions and Grants
$18,571,685
Program Service Revenue
$8,103,364
Investment Income
$1,300,929
Other Revenue
$3,093
All Other Contributions
$3,211,451
Change in Net Assets
$6,649,055

Noncash Contribution Practices

Property subject to holding requirements
No
Reviewed unusual noncash gifts
Yes
Third parties used for noncash contributions
No

Noncash Contributions

Contribution TypeContribution CountReported AmountValuation Method
Securities Closely Held Stock30,000$750,000Fair Market Value
Food Inventory27$44,631Fair Market Value
Other Non Cash Contri Table16$7,861Fair Market Value
Other Non Cash Contri Table201$5,399Fair Market Value
Other Non Cash Contri Table24$2,618Fair Market Value
Clothing and Household Goods-$2,443Fair Market Value
Drugs and Medical Supplies2$941Fair Market Value
Other Non Cash Contri Table9$680Fair Market Value
Other Non Cash Contri Table5$397Fair Market Value
Total Noncash Contributions30,284$814,970-
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$14,833,994
Other Expenses$5,195,246
Grants and Similar Amounts Paid$1,300,776
Total Fundraising Expense$459,354
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$9,542,325$1,271,695$309,418$11,123,438
Other Employee Benefits$1,710,878$122,443$37,744$1,871,065
Fees for Services Other$416,098$1,087,700$27,569$1,531,367
Grants to Domestic Individuals$1,300,776--$1,300,776
Payroll Taxes$990,400$127,664$23,934$1,141,998
Occupancy$940,064$118,231$18,495$1,076,790
Office Expenses$327,893$224,590$1,284$553,767
Current Officers, Directors, Trustees, and Key Employees$121,931$423,996-$545,927
Travel$455,218$22,146$730$478,094
Interest-$332,162-$332,162
Information Technology$191,563$47,124$1,146$239,833
Insurance$118,173$63,652$2,282$184,107
Conferences and Meetings$125,001$39,610$6,153$170,764
Pension Plan Contributions$117,566$28,675$5,325$151,566
Depreciation Depletion$3,826$146,344-$150,170
Fees for Services Legal$6,784$70,873-$77,657
Advertising$2,495$48,572$23,254$74,321
Fees for Service Investment Mgmnt Fees-$48,133-$48,133
Fees for Services Accounting-$45,570-$45,570
Other Expenses$18,555$16,280$0$18,555
Total Functional Expenses$16,471,917$4,398,745$459,354$21,330,016
Fundraising, Events, and Gaming
Fundraising activities
Yes
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Direct Expenses$120,157
Fundraising Gross Income$0
Professional Fundraising Fees$0

Fundraising Events

EventGross ReceiptsGross RevenueDirect ExpensesNet Income
Sleep Out$306,612-$56,991-
Wzid$106,964-$60,653-
Total Events$413,576-$120,157$-120,157
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
Yes
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Interest Rate Swap Liability$380,839
Refundable Advances$316,902
Lease Libability$297,830
Other Liabilities$58,649

Bond Issues

BondIssuerIssuedIssue PricePurpose
ANhhefa2009-07-31$5,450,000REFUND PRIOR ISSUE

Bond Proceeds

BondTotal ProceedsSpentRetiredIssuance Costs
A$5,450,000$5,450,000$1,915,000-

Bond Financing Compliance

No rebate due
No
Rebate not yet due
No
Form 8038-T filed
No
Gross proceeds invested
No
Gross proceeds invested in GIC
No
Exception to rebate
Yes
Corrective action procedures
No
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

“The finance committee reviews the 990 before filing. All board members are provided a copy of the 990 before filing.”

Form 990, Part VI, Section B, Line 12C

“Board members are required to sign a statement annually that they have disclosed any potential conflicts.”

Form 990, Part VI, Section B, Line 15A

“The treasurer prepares a report for the compensation committee that includes the use of compensation surveys. The compensation committee reviews the information provided along with the information obtained by committee members from other non-profit organizations. Based on this information, the committee makes a recommendation to the full board for their consideration. The board then determines and approves the final compensation amount.”

Form 990, Part VI, Section C, Line 19

“The organization releases an annual report each year. The report includes instructions on how to obtain a copy of the audit. Other documents and policies are provided upon request.”

Filing and Contact Details

Filer

Filer Name
Waypoint
EIN
02-0222164
Phone
6036681920
Address
464 CHESTNUT STREET, MANCHESTER, NH 03105

Signing Officer

Name
Borja Alvarez De Toledo
Title
CEO
Phone
6036681920
Signed
2024-05-31
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Borja Alvarez De Toledo
Formed
1914
Legal Domicile
Nh
Voting Board Members
16
Independent Board Members
16
Employees
331
Volunteers
34

Preparer

Firm
Marcum Llp
Address
555 LONG WHARF DRIVE, NEW HAVEN, CT 06511
Preparer
Mary Antonetti
Phone
2037819600
Supplemental Narrative

Additional Explanations

FORM 990, PART XI, LINE 9:

“Change in beneficial interest 144,401.”

FORM 990, PART XII, LINE 2C:

“No change from prior year.”

Financial Statement Notes

PART V, LINE 4:

“The organization's endowment consists of various individual funds established for a variety of purposes. Its endowment includes both donor-restricted funds and funds designated by the board of trustees to function as endowments. As required by generally accepted accounting principles, net assets associated with endowment funds, including funds designated by the board of trustees to function as endowments, are classified and reported based on the existence or absence of donor-imposed restrictions.”

PART X, LINE 2:

“Waypoint has been recognized by the internal revenue service (irs) as exempt from federal income taxes under internal revenue code (irc) section 501(a) as an organization described in irc section 501(c)(3), qualifies for charitable contribution deductions, and has been determined not to be a private foundation. Child and family realty corporation is exempt from federal income tax under section 501(a) of the internal revenue code as an organization described in section 501(c)(25). Each entity is annually required to file a return of organization exempt from income tax (form 990) with the irs. In addition, each is subject to income tax on net income that is derived from business activities that are unrelated to their exempt purpose. The organization accounts for uncertain tax provisions under fasb asc 740, income taxes, which provides a framework for how entities should recognize, measure, present, and disclose uncertain tax positions in their financial statements. The organization may recognize the tax benefit from an uncertain tax position only if it is more likely than not that the tax position will be sustained on examination by the taxing authorities, based on the technical merits of the position. Management has reviewed the organization's reporting and believes they have not taken tax positions that are more likely than not to be determined to be incorrect by the irs and, therefore, no adjustments or disclosures are required. The organization is subject to routine audits by taxing jurisdictions; however, there are currently no audits for any tax periods pending or in progress.”

Raw XML AppendixShowing 400 of 957 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Form990PartVIISectionAGrp/PersonNm18BORJA ALVAREZ DE TOLEDO
IRS990/Form990PartVIISectionAGrp/PersonNm19COLLEEN IVES
IRS990/Form990PartVIISectionAGrp/PersonNm20JEANNIE WALL
IRS990/Form990PartVIISectionAGrp/PersonNm21DENISE BENNETT
IRS990/Form990PartVIISectionAGrp/PersonNm22CARYN LEMAY
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IRS990/Form990PartVIISectionAGrp/TitleTxt0TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt1TRUSTEE (RESIGNED 5/2023)
IRS990/Form990PartVIISectionAGrp/TitleTxt2TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt3SECRETARY
IRS990/Form990PartVIISectionAGrp/TitleTxt4TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt5TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt6TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt7TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt8TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt9CHAIR
IRS990/Form990PartVIISectionAGrp/TitleTxt10TREASURER
IRS990/Form990PartVIISectionAGrp/TitleTxt11PAST CHAIR (RESIGNED 5/2023)
IRS990/Form990PartVIISectionAGrp/TitleTxt12VICE CHAIR
IRS990/Form990PartVIISectionAGrp/TitleTxt13TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt14TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt15TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt16TRUSTEE (JOINED 5/2023)
IRS990/Form990PartVIISectionAGrp/TitleTxt17TRUSTEE (JOINED 5/2023)
IRS990/Form990PartVIISectionAGrp/TitleTxt18CHIEF EXECUTIVE OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt19CHIEF OPERATING OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt20CHIEF PEOPLE OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt21FINANCE DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt22PROGRAM DIRECTOR
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IRS990/MissionDesc0WAYPOINT IS A NONPROFIT ORGANIZATION, FOUNDED IN 1850, WITH A MISSION TO EMPOWER PEOPLE OF ALL AGES THROUGH AN ARRAY OF HUMAN SERVICES AND ADVOCACY. WAYPOINT ADHERES TO THE HIGHEST STANDARDS OF PRACTICE AND IS THE ONLY ORGANIZATION IN NEW HAMPSHIRE TO BE ACCREDITED BY THE COUNCIL ON ACCREDITATION.WAYPOINT HAS HISTORICALLY BEEN THE FIRST SERVICE PROVIDER TO RESPOND TO THE STATE'S MOST PRESSING NEEDS RESPONDING TO CHILD LABOR OF THE 1900S, CHILD ABUSE IN THE 1940S, THE SPIKE IN YOUTH HOMELESSNESS IN THE 1960S, HUMAN TRAFFICKING IN THE 2010S, AND CONTINUES THAT TREND TODAY. EACH YEAR WE SERVE AN AVERAGE OF 7,500 INDIVIDUALS, CHILDREN, AND FAMILIES ACROSS NEW HAMPSHIRE. NEARLY 90% OF OUR CLIENTS LIVE IN POVERTY OR WITH VERY LOW INCOMES.THESE SERVICES SPAN THE LIFE CYCLE FROM PRENATAL TO SENIORS, AND FALL UNDER FOUR CORE CARE AREAS: EARLY CHILDHOOD AND FAMILY SUPPORT, FAMILY PRESERVATION AND STRENGTHENING, HOMELESS YOUTH AND YOUNG ADULTS, AND HOMECARE.
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IRS990/OfficerMailingAddressInd00
IRS990/OnBehalfOfIssuerInd00

Document Assets

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Filings

Displayed year

2023 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$38,199,726
Liabilities
$5,278,803
Net assets
$32,920,923
Revenue
$27,979,071
Expenses
$21,330,016
Net income
$6,649,055
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$39.9$5.29$34.7$23.7$22.9$0.79
2023Detailed filing. Detailed filing data is available for this year.$38.2$5.28$32.9$28.0$21.3$6.65
2022Detailed filing. Detailed filing data is available for this year.$30.0$6.05$24.0$20.1$18.8$1.32
2021Detailed filing. Detailed filing data is available for this year.$32.6$6.34$26.2$19.1$16.7$2.43
2020Detailed filing. Detailed filing data is available for this year.$30.9$8.65$22.3$16.2$15.5$0.65
2019Detailed filing. Detailed filing data is available for this year.$25.6$5.99$19.6$13.6$13.9$0.31
2018Summary only. Only limited summary data is available for this year.$23.1$5.94$17.2$13.9$13.4$0.48
2017Detailed filing. Detailed filing data is available for this year.$24.6$6.24$18.4$12.4$12.2$0.12
2016Detailed filing. Detailed filing data is available for this year.$22.6$6.59$16.0$11.4$11.9$0.47
2015Detailed filing. Detailed filing data is available for this year.$22.4$6.67$15.7$12.4$11.8$0.64
2014Detailed filing. Detailed filing data is available for this year.$23.6$6.78$16.8$12.1$11.8$0.32
2013Detailed filing. Detailed filing data is available for this year.$24.3$6.74$17.5$13.3$13.2$0.10
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$22.3$7.32$15.0$12.9
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$21.6$7.67$13.9$12.4
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$22.6$6.96$15.6$13.0