Northwest Human Services Inc.

Filing Period

Jul 1, 2009 to Jun 30, 2010

Signed

Feb 3, 2011

Return Version

2009v1.3

Gross Receipts

$11,664,517

Mission

Major Activities

Activity 2

Since 1986, Northwest Human Services Inc.'s Homeless Outreach and AdvocacyProject (HOAP) has operated to help adults with chronic mentalillnesses, who are experiencing homelessness. Located in downtownSalem, HOAP offers out-patient mental health services, supportivehousing and a day center.HOAP staff provides 450 clients and visitors with more than 9,000 supportiveinterventions annually, to support them towards independent living inthe community. Mental health services provided include psychiatricvisits, medication management, case management, counseling, advocacy,assistance in obtaining mainstream entitlements, payee services,supportive housing, and skills training.In addition to mental health and housing services, HOAP operates ahealthcare for the homeless van run, transporting 600+ uninsured,homeless adults to the NWHS medical clinic annually for emergentmedical and dental care.During the year the HOAP day center offers services such as showers,snacks, laundry facilities, telephone, community voicemail, and amailing address to both clients and visitors. The HOAP day centerserved 5,500 snacks, 1,875 lunches and offered 1,200 showers. Total services resulted in over 16,000 visits by homeless people seeking a safe place toreceive basic services and support.The HOAP program also operates supportive housing including a safehaven, 24/7 low stress supportive housing for HOAP's chronicallyhomeless clients. Clients living at safe haven can remain there as longas necessary to regain the skills needed to move into more permanentappropriate housing. In addition to Safe Haven, HOAP maintains 22additional housing placements available to enrolled HOAP clients.

Activity 3

Homes Offering Shelter to Teens (HOST) provides emergency and long-term shelter care to runaway and homeless youth. Other areas of serviceinclude crisis intervention, counseling and conflict resolution, familylife skills development and information and referral services for youthin crisis and their families. The transitional living program provideshousing and case management services to emancipated youth assistingthem to achieve independence. During the year, HOST provided shelterfor approximately 200 youth. 216 of youth exited the shelter toa safe environment in place. The feedback received from youth andparents/guardians show that there have been improved relationshipsdirectly due to HOST services rendered. Our customer service feedbackforms showed over 92% with extremely high satisfaction levels.We are proud of our continued partnerships with local agencies whichprovide: classes teaching drug and alcohol awareness, cooking andnutrition, teen pregnancy and prevention, access to a homelesseducation program to assist youth in school enrollment and access tothe resource center, assistance with applying for Oregon Health Planand/or food stamps, employment, and employment coaching services.Local faith based organizations refer youth to our services and helpyouth to access: socialization and school programs (GED program),health club services in which youth barter work time for work out time,financial assistance and property identification for rental properties,a program working towards youth becoming self-sufficient and livingindependently, learn life skills and gain work experience throughvolunteering, classes on healthy meal preparation and cookingtechniques. HOST is dedicated to continued quality services andintegrating the positive youth development model.Staff continues to attend ongoing trainings on a monthly basis inefforts to keep our programming at the highest level possible.Trainings includes contractual and licensing mandates as well asenhancing their level of technical skills.A new position of quality improvement assistant has been created inefforts to further enhance our levels of detailed chart audits,updating forms as well as ongoing safety inspection reports. We arecurrently looking into potential expansion of services throughadditional beds and programming.

Filer

EIN

93-0605570