Civic Intelligence

Goodwill of Central and Northern Arizona

EIN 86-0104415 • 501(c)3 • Phoenix, AZ

Profile

See schedule o. Goodwill of central and northern arizona (gcna) is dedicated to ending poverty through the power of work. Goodwill takes a holistic approach to employment by providing job seekers the tools and resources to feel confident, purpose driven, and successful. Goodwill empowers individuals, strengthens families, and builds stronger communities. Donating or shopping at goodwill supports our no-cost career services, which are available to anyone looking for a new job, education, or training. Goodwill diverts millions of pounds of material from arizona landfills, giving them second life through reuse or recycling.

2626 West Beryl AvenuePhoenix, AZ 85021

www.goodwillaz.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

85th percentile

0.86x

Higher debt load relative to assets than 85% of similar nonprofits.

501(c)3 • $250M-$1B nonprofits • Source year 2024

Liabilities / Revenue

75th percentile

1.03x

Higher debt load relative to revenue than 75% of similar nonprofits.

501(c)3 • $250M-$1B nonprofits • Source year 2024

Net Margin

29th percentile

-0.7%

Higher net margin than 29% of similar nonprofits.

501(c)3 • $250M-$1B nonprofits • Source year 2024

Top Officer Pay

56th percentile

$960,943

Higher top officer pay than 56% of similar nonprofits.

Top officer pay equals 0.3% of source-year revenue.

501(c)3 • $250M-$1B nonprofits • Source year 2024

Asset Growth

80th percentile

14%

Faster asset growth than 80% of similar nonprofits.

501(c)3 • $250M-$1B nonprofits • Annualized from 2023 to 2024

Revenue Growth

67th percentile

15%

Faster revenue growth than 67% of similar nonprofits.

501(c)3 • $250M-$1B nonprofits • Annualized from 2023 to 2024

Assets

Up

$411,838,886

Up $50,919,664 (+14%) from 2023

Liabilities

Up

$354,999,886

Up $53,491,447 (+18%) from 2023

Net Assets

Down

$56,839,000

Down $2,571,783 (-4.3%) from 2023

Revenue

Up

$345,703,014

Up $44,870,659 (+15%) from 2023

Expenses

Up

$348,059,853

Up $49,591,222 (+17%) from 2023

Net Income

Down

-$2,356,839

Down $4,720,563 (-200%) from 2023

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$600M$400M$200M$0Assets 2010: $44,173,455Liabilities 2010: $29,592,337Net Assets 2010: $14,581,1182010Assets 2011: $48,527,797Liabilities 2011: $30,178,930Net Assets 2011: $18,348,8672011Assets 2012: $59,826,934Liabilities 2012: $34,119,013Net Assets 2012: $25,707,9212012Assets 2013: $69,648,713Liabilities 2013: $38,377,943Net Assets 2013: $31,270,7702013Assets 2014: $68,758,337Liabilities 2014: $36,964,330Net Assets 2014: $31,794,0072014Assets 2015: $71,774,445Liabilities 2015: $39,341,033Net Assets 2015: $32,433,4122015Assets 2016: $72,468,075Liabilities 2016: $40,688,755Net Assets 2016: $31,779,3202016Assets 2017: $69,956,726Liabilities 2017: $40,753,029Net Assets 2017: $29,203,6972017Assets 2018: $67,810,473Liabilities 2018: $38,360,823Net Assets 2018: $29,449,6502018Assets 2019: $80,901,403Liabilities 2019: $49,314,768Net Assets 2019: $31,586,6352019Assets 2020: $98,714,526Liabilities 2020: $64,500,333Net Assets 2020: $34,214,1932020Assets 2021: $98,714,526Liabilities 2021: $64,500,333Net Assets 2021: $34,214,1932021Assets 2022: $341,717,387Liabilities 2022: $290,621,025Net Assets 2022: $51,096,3622022Assets 2023: $360,919,222Liabilities 2023: $301,508,439Net Assets 2023: $59,410,7832023Assets 2024: $411,838,886Liabilities 2024: $354,999,886Net Assets 2024: $56,839,0002024

Highlighted filing

2024

Assets$411,838,886
Liabilities$354,999,886
Net Assets$56,839,000

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$400M$300M$200M$100M$0-$100MExpenses 2010: $70,370,9992010Expenses 2011: $83,188,6522011Expenses 2012: $95,991,3162012Revenue 2013: $117,048,446Expenses 2013: $111,801,106Net Income 2013: $5,247,3402013Revenue 2014: $127,843,321Expenses 2014: $127,345,521Net Income 2014: $497,8002014Revenue 2015: $139,015,610Expenses 2015: $138,087,781Net Income 2015: $927,8292015Revenue 2016: $150,190,854Expenses 2016: $151,116,658Net Income 2016: -$925,8042016Revenue 2017: $163,270,149Expenses 2017: $167,238,207Net Income 2017: -$3,968,0582017Revenue 2018: $178,933,637Expenses 2018: $179,164,315Net Income 2018: -$230,6782018Revenue 2019: $191,380,558Expenses 2019: $190,699,725Net Income 2019: $680,8332019Revenue 2020: $185,528,880Expenses 2020: $190,537,984Net Income 2020: -$5,009,1042020Revenue 2021: $185,528,880Expenses 2021: $190,537,984Net Income 2021: -$5,009,1042021Revenue 2022: $273,341,537Expenses 2022: $261,889,071Net Income 2022: $11,452,4662022Revenue 2023: $300,832,355Expenses 2023: $298,468,631Net Income 2023: $2,363,7242023Revenue 2024: $345,703,014Expenses 2024: $348,059,853Net Income 2024: -$2,356,8392024

Highlighted filing

2024

Revenue$345,703,014
Expenses$348,059,853
Net Income-$2,356,839

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$412$355$56.8$346$348$2.36
2023Detailed filing. Detailed filing data is available for this year.$361$302$59.4$301$298$2.36
2022Detailed filing. Detailed filing data is available for this year.$342$291$51.1$273$262$11.5
2021Detailed filing. Detailed filing data is available for this year.$98.7$64.5$34.2$186$191$5.01
2020Summary only. Only limited summary data is available for this year.$98.7$64.5$34.2$186$191$5.01
2019Detailed filing. Detailed filing data is available for this year.$80.9$49.3$31.6$191$191$0.68
2018Summary only. Only limited summary data is available for this year.$67.8$38.4$29.4$179$179$0.23
2017Summary only. Only limited summary data is available for this year.$70.0$40.8$29.2$163$167$3.97
2016Detailed filing. Detailed filing data is available for this year.$72.5$40.7$31.8$150$151$0.93
2015Detailed filing. Detailed filing data is available for this year.$71.8$39.3$32.4$139$138$0.93
2014Detailed filing. Detailed filing data is available for this year.$68.8$37.0$31.8$128$127$0.50
2013Detailed filing. Detailed filing data is available for this year.$69.6$38.4$31.3$117$112$5.25
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$59.8$34.1$25.7$96.0
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$48.5$30.2$18.3$83.2
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$44.2$29.6$14.6$70.4
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Dec 31, 2023 to Dec 28, 2024
Signed
Nov 14, 2025
Return Version
2024v5.1
Gross Receipts
$350,551,488
Mission and Program Overview

Mission

Goodwill of central and northern arizona is committed to continuing the goodwill legacy. Our mission is simple: empowering individuals, strengthening families, and building stronger communities. It is the reason we exist and drives everything we do (cont'd sch o) as an organization. Because of our mission, we provide arizonans with no-cost skills training, career development, and education to help them achieve meaningful employment and sustainable wages.

Goodwill of central and northern arizona's mission is empowering individuals, strengthening families, and building stronger communities.

Balance Sheet Detail
LineBeginningEndChange
Assets
Land, Buildings, and Equipment, Net$40,688,492$67,240,581▲ $26,552,089
Investments in Publicly Traded Securities$39,877,690$45,886,681▲ $6,008,991
Investments Other Securities$1,235,181$19,250,304▲ $18,015,123
Inventories for Sale or Use$15,421,826$17,717,101▲ $2,295,275
Cash and Non-Interest-Bearing Accounts$12,544,598$11,606,921▼ $937,677
Accounts Receivable$20,153,623$5,562,760▼ $14,590,863
Prepaid Expenses and Deferred Charges$3,052,185$3,083,644▲ $31,459
Savings and Temporary Cash Investments$2,483,544$732,209▼ $1,751,335
Other Notes and Loans Receivable, Net$498,402$396,649▼ $101,753
Intangible Assets$37,999$37,999→ $0
Pledges and Grants Receivable$26,590$19,506▼ $7,084
Receivable From Disqualified Prsn$0$0→ $0
Receivables From Officers Etc$0$0→ $0
Investments Program Related$0--
Pd in Cap Srpls Land Bldg Eqp Fund$0$0→ $0
Rtn Earn Endowment Incm Other Fnds$0$0→ $0
Cap Stk Tr Prin Current Funds$0$0→ $0
Loans From Officers Directors$0$0→ $0
Total Assets$360,919,222$411,838,886▲ $50,919,664
Other Assets Total$224,899,092$240,304,531▲ $15,405,439
Liabilities
Other Liabilities$277,094,958$327,941,012▲ $50,846,054
Accounts Payable and Accrued Expenses$23,738,956$26,380,314▲ $2,641,358
Deferred Revenue$674,525$678,560▲ $4,035
Grants Payable$0$0→ $0
Mortgage Notes Payable Secured by Investment Property$0$0→ $0
Unsecured Notes Loans Payable$0$0→ $0
Escrow Account Liability$0$0→ $0
Tax Exempt Bond Liabilities$0$0→ $0
Total Liabilities$301,508,439$354,999,886▲ $53,491,447
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$58,924,323$55,920,729▼ $3,003,594
Net Assets With Donor Restrictions$486,460$918,271▲ $431,811
Total Net Assets Fund Balance$59,410,783$56,839,000▼ $2,571,783
Total Liabilities and Net Assets / Fund Balance$360,919,222$411,838,886▲ $50,919,664

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$12,859,191$43,697,632$56,556,823
Leasehold Improvements$13,785,094$34,719,516$48,504,610
Buildings$20,058,118$3,982,951$24,041,069
Other Land Buildings$9,407,800$2,163,644$11,571,444
Land$11,130,378-$11,130,378
Other Assets Org$980,879--

Endowment Activity

PeriodBeginningContrib.Gain/LossOther UsesEnd
2024$301,221-▲ $22,897-$324,118
2023$273,571-▲ $27,650-$301,221
2022$343,234-▼ $69,663-$273,571
2021$318,907-▲ $24,327-$343,234
2020$301,688-▲ $17,219-$318,907
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Timothy O'NealPresident and Chief Executive OfficerPT$481,801$361,803$843,604
Jackie HalleenBusiness ConsultantFT$275,584$245,203$520,787
Adam LewisChief Retail OfficerPT$340,240$132,680$472,920
Mona StoneChief Legal Officer and Chief Administrative OfficerPT$336,636$132,695$469,331
Robert GhisolfoSVP, Chief Mission Officer (through 10/24)FT$348,159$102,817$450,976
Susan BarnesEVP, Strategic FinancePT$288,710$130,901$419,611
Cindy WoodwardSVP & Chief HR OfficerPT$232,788$79,017$311,805
Michael WardVP, Asset Protection ganizational RiskPT$215,017$90,056$305,073
William RogersPresident and Chief Executive OfficerFT$145,237$26,548$171,785
Timothy La SotaSecretary-$60,000-$60,000
Carol PerryVice-Chair-$45,000-$45,000
Fabian ZazuetaBoard Member-$45,000-$45,000
Ian RodgersTreasurer-$45,000-$45,000
Nicholas RobbinsBoard Member-$45,000-$45,000
Sentari MinorBoard Member-$45,000-$45,000
William M FischbachChair-$45,000-$45,000

Board Members and Trustees

NameTitle
Narendra JagroopChief Financial and Administrative Officer
Valeria CulliverChief Operations Officer

Highest Paid Contractors

ContractorServicesLocationCompensation
Greenberg Traurig LLPlegal services77 W Wacker Dr Ste 3100, Chicago, IL 60601$1,954,180
RWC Idealease LLCFleet services2202 S Central Ave, Phoenix, AZ 85004$1,882,616
Mobile Force Refuel LLCfuel servicesPO Box 13427, Tempe, AZ 85284$911,391
Marana 3 LLClodging for grant participants1720 S Priest Dr, Tempe, AZ 85282$751,116
Cdw LLCComputer supplies200 N Milwaukee Ave, Vernon Hills, IL 60061$652,056
Revenue and Support

Revenue Composition

Contributions and Grants
$1,237,198
Program Service Revenue
$308,280,392
Investment Income
$4,979,691
Other Revenue
$31,205,733
All Other Contributions
$317,198
Change in Net Assets
$-2,356,839

Noncash Contribution Practices

Property subject to holding requirements
No
Reviewed unusual noncash gifts
Yes
Third parties used for noncash contributions
Yes

Noncash Contributions

Contribution TypeContribution CountReported AmountValuation Method
Cars and Other Vehicles119$91,311Other
Total Noncash Contributions119$91,311-

Audited Revenue Reconciliation

Revenue per Audited Statements
$0
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$0
Other Revenue Adjustments
$0
Total Revenue per Form 990
$0
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$173,390,502
Other Expenses$171,892,240
Grants and Similar Amounts Paid$2,777,111
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$128,010,352$18,553,108-$146,563,460
Occupancy$66,580,102$2,894,526-$69,474,628
Office Expenses$15,289,565$1,455,734-$16,745,299
Payroll Taxes$10,552,632$1,553,156-$12,105,788
Other Employee Benefits$7,717,476$2,779,970-$10,497,446
Depreciation Depletion$4,492,359$2,367,365-$6,859,724
Information Technology$668,319$5,817,908-$6,486,227
Advertising$3,293,144$2,151,150-$5,444,294
Fees for Services Other$3,636,348$1,366,645$0$5,002,993
Current Officers, Directors, Trustees, and Key Employees$0$3,298,247$0$3,298,247
Interest-$2,517,699-$2,517,699
Conferences and Meetings$192,276$2,141,750-$2,334,026
Grants to Domestic Individuals$2,130,253--$2,130,253
Fees for Services Legal-$2,016,926-$2,016,926
Insurance$1,238,891$674,602-$1,913,493
Other Expenses$1,009,722$626,989-$1,636,711
Travel$450,439$1,067,793-$1,518,232
Pension Plan Contributions$483,010$442,551-$925,561
Grants to Domestic Orgs$646,858--$646,858
Fees for Service Investment Mgmnt Fees-$255,452-$255,452
Fees for Services Accounting-$242,063-$242,063
Total Functional Expenses$260,596,732$87,463,121$0$348,059,853

Audited Expense Reconciliation

Line ItemAmount
Expenses Not Reported on Financial Statements$0
Expenses Not Reported on Form 990$0
Expenses per Audited Statements$0
Other Expense Adjustments$0
Total Expenses per Form 990$0
International Activity

Grant and Assistance Recipients

RecipientLocationCategoryPurposeAmount
Honor Health FoundationScottsdale, AZ501(c)(3)General Support$468,219
AZ Sports & Entertainment CommissionScottsdale, AZ501(c)(3)General Support$38,625
Goodwill Industries InternationalRockville, MD501(c)(3)Sponsorship$30,000
Swift Youth FoundationPhoenix, AZ501(c)(3)General Support$20,000
Child Crisis ArizonaMesa, AZ501(c)(3)Sponsorship$10,000
Solari Crisis and Human ServicesTempe, AZ501(c)(3)Sponsorship$10,000
Hunger Related EventsEdina, MN501(c)(3)Sponsorship$8,290
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
Yes
Subject to proxy tax
No
Insider Transactions and Loans

Interested-Person Transactions

Interested PartyRelationshipDescriptionShared RevenueAmount
-Family Member of Former OfficerWagesNo$55,353

Loans and Receivables

Line ItemBeginningEndChange
Loans from Officers, Directors, Trustees, and Key Employees$0$0→ $0
Receivables from Disqualified Persons$0$0→ $0
Receivables from Officers, Directors, Trustees, and Key Employees$0$0→ $0
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Federal Income Taxes$264,875,547
Other Long Term Liabilities$31,399,669
Lease Liability$21,716,788
Financing Obligation$7,093,041
Long Term Debt$2,855,967
Short Term Debt and Line of Credit-
Capital Leases-
Deferred Payroll Taxes-
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
Yes
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Line 11B Review of form 990 by governing body

The form 990 is prepared by an outside accounting firm and is reviewed by the executive staff of the organization. The return is presented to the board of directors prior to being filed with the internal revenue service.

Form 990, Part VI, Line 12C Conflict of interest policy

Board members are required to sign an annual certification reporting any conflicts. Key employees and other members of the management team are required by the employee handbook to immediately report any conflict of interest to their manager. Their obligation is reinforced by a signed commitment to the organization's ethics policy, which includes prohibition of interest conflicts. Compliance is monitored on an ongoing basis. In addition, all new vendors are screened for any potential conflicts. All new and renewal contracts for the purchase of goods or services are reviewed by the chief legal officer. An interested person may make a presentation at the board, but after such presentation, he or she shall leave the meeting during the discussion of, and the vote on the transaction or arrangement that results in the conflict of interest.

Form 990, Part VI, Line 15A Process to establish compensation of top management official

The compensation committee of the board of directors is responsible for analyzing, reviewing and setting the compensation for the ceo and other officers. The compensation committee utilizes a separate, independent and outside compensation consultant who compares internal executive compensation (both direct and indirect) with data from various local and national sources for similar positions and levels of responsibility. The independent consultant then makes recommendations to the committee which is free to use or amend in accordance with its own judgement of local and other market-based factors. All such decisions are documented in the minutes of the compensation committee. No member of the board of directors who has a conflict of interest participates in the compensation deliberations. This process was last done during the spring 2024.

Form 990, Part VI, Line 15B Process to establish compensation of other employees

The compensation committee of the board of directors is responsible for analyzing, reviewing and setting the compensation for the ceo and other officers. The compensation committee utilizes a separate, independent and outside compensation consultant who compares internal executive compensation (both direct and indirect) with data from various local and national sources for similar positions and levels of responsibility. The independent consultant then makes recommendations to the committee which is free to use or amend in accordance with its own judgement of local and other market-based factors. All such decisions are documented in the minutes of the compensation committee. No member of the board of directors who has a conflict of interest participates in the compensation deliberations. This process was last done during the spring 2024.

Form 990, Part VI, Line 19 Required documents available to the public

The organization makes its articles of incorporation, bylaws and any related amendments, conflict of interest policy, annual report, and form 990 available to the public upon request.

Form 990, Part VIII, Line 11D Other Miscellaneous Revenue

Insurance Proceeds - Total Revenue: 38302, Related or Exempt Function Revenue: , Unrelated Business Revenue: , Revenue Excluded from Tax Under Sections 512, 513, or 514: 38302; All Other Revenue - Total Revenue: 1207941, Related or Exempt Function Revenue: , Unrelated Business Revenue: , Revenue Excluded from Tax Under Sections 512, 513, or 514: 1207941;

Filing and Contact Details

Filer

Filer Name
Goodwill of Central and Northern Arizona
EIN
86-0104415
Phone
6025354000
Address
2626 WEST BERYL AVENUE, PHOENIX, AZ 85021

Signing Officer

Name
Susan Barnes
Title
SVP & CFO
Phone
6025354000
Signed
2025-11-14
Discuss with paid preparer
Yes

Organization Details

Formed
1947
Legal Domicile
Az
Voting Board Members
9
Independent Board Members
8
Employees
11,596
Volunteers
0

Preparer

Firm
Ernst & Young US Llp
Address
101 E WASHINGTON ST, PHOENIX, AZ 85004
Preparer
Steven T Rutti
Phone
6023223000
Supplemental Narrative

Financial Statement Notes

Schedule D, Part V, Line 4 Intended uses of endowment funds

The organization intends to use the net income distributed from the endowment funds as financial support and assistance to goodwill of central and northern arizona, in order for it to better serve the communities in its assigned territory.

Schedule D, Part X, Line 2 FIN 48 (ASC 740) footnote

Each entity has appropriate support for any tax positions taken affecting its annual filing requirements, and as such, does not have any uncertain tax positions that are material to the financial statements.

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IRS990/Desc0GOODWILL OF CENTRAL AND NORTHERN ARIZONA'S MISSION IS EMPOWERING INDIVIDUALS, STRENGTHENING FAMILIES AND BUILDING STRONGER COMMUNITIES, AND OUR VISION FOR THE FUTURE IS: ENDING POVERTY THROUGH THE POWER OF WORK. GOODWILL PROVIDES CAREER DEVELOPMENT, TRAINING, AND EDUCATION RESOURCES AT NO COST. THIS MISSION IS ACCOMPLISHED THANKS TO THE GOODWILL OF THE LOCAL COMMUNITY. REVENUE GENERATED FROM THE SALES OF DONATED ITEMS HELPS SUPPORT GOODWILL MISSION. GOODWILL'S EFFORTS DIVERT MORE THAN 200 MILLION POUNDS OF MATERIALS FROM GOING DIRECTLY TO LANDFILLS EVERY YEAR. THE MATERIAL AND CASH DONATIONS FROM THE COMMUNITY MAKE IT POSSIBLE FOR GOODWILL TO PROVIDE A HAND-UP FOR ANYONE SEEKING EMPLOYMENT TO SUPPORT THEMSELVES AND THEIR FAMILY.
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IRS990/MissionDesc0SEE SCHEDULE O. GOODWILL OF CENTRAL AND NORTHERN ARIZONA (GCNA) IS DEDICATED TO ENDING POVERTY THROUGH THE POWER OF WORK. GOODWILL TAKES A HOLISTIC APPROACH TO EMPLOYMENT BY PROVIDING JOB SEEKERS THE TOOLS AND RESOURCES TO FEEL CONFIDENT, PURPOSE DRIVEN, AND SUCCESSFUL. GOODWILL EMPOWERS INDIVIDUALS, STRENGTHENS FAMILIES, AND BUILDS STRONGER COMMUNITIES. DONATING OR SHOPPING AT GOODWILL SUPPORTS OUR NO-COST CAREER SERVICES, WHICH ARE AVAILABLE TO ANYONE LOOKING FOR A NEW JOB, EDUCATION, OR TRAINING. GOODWILL DIVERTS MILLIONS OF POUNDS OF MATERIAL FROM ARIZONA LANDFILLS, GIVING THEM SECOND LIFE THROUGH REUSE OR RECYCLING.
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