Civic Intelligence

Help Inc.

990 • Fiscal year 2017 • EIN 63-0855505

Oct 01, 2016 to Sep 30, 2017 • Filed on Feb 07, 2018

Organization ProfileN/A
PO Box 499Carrollton, AL 35447

(205) 367-2200

Siviq Scores

Scores are not available for this record yet.

Balance Sheet

Assets

Flat

$37,589

Flat from 2017

Net Assets

Flat

$32,730

Flat from 2017

Liabilities

Flat

$4,859

Flat from 2017

Revenue And Expenses

Revenue

Flat

$188,809

Flat from 2017

Expenses

Flat

$208,972

Flat from 2017

Net Income

Flat

-$20,163

Flat from 2017

Historical Trend

Balance Sheet Trend

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$300K$200K$100K$0Assets 2010: $70,145Liabilities 2010: $1,292Net Assets 2010: $68,8532010Assets 2011: $57,840Liabilities 2011: $1,407Net Assets 2011: $56,4332011Assets 2012: $47,546Liabilities 2012: $1,056Net Assets 2012: $46,4902012Assets 2013: $48,948Liabilities 2013: $21,166Net Assets 2013: $27,7822013Assets 2014: $36,430Liabilities 2014: $760Net Assets 2014: $35,6702014Assets 2015: $50,966Liabilities 2015: $4,044Net Assets 2015: $46,9222015Assets 2016: $58,252Liabilities 2016: $5,359Net Assets 2016: $52,8932016Assets 2017: $37,589Liabilities 2017: $4,859Net Assets 2017: $32,7302017Assets 2017: $37,589Liabilities 2017: $4,859Net Assets 2017: $32,7302017Assets 2018: $31,253Liabilities 2018: $6,308Net Assets 2018: $24,9452018Assets 2019: $37,168Liabilities 2019: $7,563Net Assets 2019: $29,6052019Assets 2020: $112,019Liabilities 2020: $4,960Net Assets 2020: $107,0592020Assets 2021: $182,780Liabilities 2021: $6,291Net Assets 2021: $176,4892021Assets 2022: $189,865Liabilities 2022: $9,655Net Assets 2022: $180,2102022Assets 2023: $185,378Liabilities 2023: $10,357Net Assets 2023: $175,0212023Assets 2024: $211,444Liabilities 2024: $13,954Net Assets 2024: $197,4902024

Highlighted filing

2017

Assets$37,589
Liabilities$4,859
Net Assets$32,730
Open 2017 Filing

Operations Trend

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$600K$400K$200K$0-$200KRevenue 2010: $489,019Expenses 2010: $478,285Net Income 2010: $10,7342010Expenses 2011: $423,3402011Expenses 2012: $450,6142012Expenses 2013: $306,9532013Revenue 2014: $272,950Expenses 2014: $265,062Net Income 2014: $7,8882014Revenue 2015: $269,083Expenses 2015: $257,831Net Income 2015: $11,2522015Revenue 2016: $219,537Expenses 2016: $213,566Net Income 2016: $5,9712016Revenue 2017: $188,809Expenses 2017: $208,972Net Income 2017: -$20,1632017Revenue 2017: $188,809Expenses 2017: $208,972Net Income 2017: -$20,1632017Revenue 2018: $198,173Expenses 2018: $205,958Net Income 2018: -$7,7852018Revenue 2019: $222,674Expenses 2019: $218,014Net Income 2019: $4,6602019Revenue 2020: $312,160Expenses 2020: $234,706Net Income 2020: $77,4542020Revenue 2021: $297,851Expenses 2021: $228,422Net Income 2021: $69,4292021Revenue 2022: $343,024Expenses 2022: $339,303Net Income 2022: $3,7212022Revenue 2023: $317,986Expenses 2023: $323,175Net Income 2023: -$5,1892023Revenue 2024: $378,449Expenses 2024: $355,980Net Income 2024: $22,4692024

Highlighted filing

2017

Revenue$188,809
Expenses$208,972
Net Income-$20,163
Open 2017 Filing
Jump To
Filing Snapshot
Filing Period
Oct 1, 2016 to Sep 30, 2017
Signed
Feb 7, 2018
Return Version
2016v3.0
Gross Receipts
$188,809
Mission and Program Overview

Mission

To provide transportation services for the general public, handicapped, elderly, and dialysis patients. By coordinating with state and local government, the agency provides quality transportation and reduces the costs to the government agencies.

Balance Sheet Detail
LineBeginningEndChange
Assets
Accounts Receivable$20,861$21,960▲ $1,099
Land, Buildings, and Equipment, Net$11,211$9,805▼ $1,406
Cash and Non-Interest-Bearing Accounts$26,180$3,215▼ $22,965
Prepaid Expenses and Deferred Charges-$2,609-
Total Assets$58,252$37,589▼ $20,663
Liabilities
Other Liabilities$2,804$2,537▼ $267
Accounts Payable and Accrued Expenses$2,555$2,322▼ $233
Total Liabilities$5,359$4,859▼ $500
Net Assets / Fund Balance
Unrestricted Net Assets$52,893$32,730▼ $20,163
Total Net Assets Fund Balance$52,893$32,730▼ $20,163
Total Liabilities and Net Assets / Fund Balance$58,252$37,589▼ $20,663

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$9,805$58,835-
Compensation and Service Providers

Board Members and Trustees

NameTitle
Donald PritchettPresident
John PaluzziVice-president
Clarence JunkinsBoard of Director
Joe BrownBoard of Director
Ken ElmoreBoard of Director
Mark PraterBoard of Director
Minnie S WashingtonBoard of Director
Phil FitchBoard of Director
Linda SandersSecretary/treasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$180,620
Program Service Revenue
$8,189
Investment Income
$0
Other Revenue
$0
Change in Net Assets
$-20,163

Audited Revenue Reconciliation

Revenue per Audited Statements
$188,809
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$0
Total Revenue per Audited Statements
$188,809
Total Revenue per Form 990
$188,809
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$127,348
Other Expenses$81,624
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$66,177$1,770-$67,947
Payroll Taxes$23,081$677-$23,758
Current Officers, Directors, Trustees, and Key Employees$19,461$3,865-$23,326
Other Employee Benefits$10,305$2,012-$12,317
Occupancy-$5,400-$5,400
Fees for Services Accounting-$5,113-$5,113
Other Expenses$2,373$2,003-$4,376
All Other Expenses$3,287$822-$4,109
Office Expenses$1,977$495-$2,472
Depreciation Depletion$1,125$282-$1,407
Total Functional Expenses$184,628$24,344$0$208,972

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$208,972
Total Expenses per Audited Statements$208,972
Total Expenses per Form 990$208,972
Expenses Not Reported on Financial Statements$0
Expenses Not Reported on Form 990$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Payroll Taxes Payable$2,537
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
No
Backup withholding compliance
Yes
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
No
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

“A draft of the form 990 was provided to the board of directors. The tax return was reviewed by the board and approved.”

Form 990, Part VI, Section B, Line 12C

“Annual discussion with board members and key employees.”

Form 990, Part VI, Section B, Line 15

“Compensation for the executive director is approved by the board of directors.”

Form 990, Part VI, Section C, Line 19

“It is the policy of help to adhere to the following guidelines in order to comply with the public disclosure requirements: 1. Anyone appearing in person at the offices of help during normal working hours making a request to inspect the forms will be granted access to a file copy of the forms within seven days. 2. For all written requests for copies of forms received by help, the organization shall require pre-payment of all copying and shipping charges. For requests for copies that are received without pre-payment, help will notify the requester of this policy via phone call or by letter within five days of receipt of the original request. 3. The copying cost charged by help for providing copies of requested forms shall be $1.00 for the first page copies and $0.15 for each subsequent page. All copies that are shipped to requesters will include shipping charges. All cost for copies will be prepaid. 4. After payment is received by help, all requested copies shall be shipped to requesters within 30 days. Making of all copies and shipping within the 30-day time period shall be the responsibility of the accounting department. 5. For requests for copies made in person during normal business hours copies will be made within five business days and be available for pickup or mailing. 6. Help shall accept certified checks and money orders for requests for copies made in person. Help shall accept certified checks, money orders or cash as payment for copies of forms requested in writing.”

Filing and Contact Details

Filer

Filer Name
Help Inc
EIN
63-0855505
Phone
2053672200
Address
PO BOX 499, CARROLLTON, AL 35447

Signing Officer

Name
Patricia Mccafferty
Title
Executive Director
Phone
2053672200
Signed
2018-02-07
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Patricia Mccafferty
Formed
1983
Legal Domicile
Al
Voting Board Members
9
Independent Board Members
9
Employees
6
Volunteers
0

Preparer

Firm
Yeager & Christian Pc
Address
1418 - 22ND AVENUE, TUSCALOOSA, AL 35401
Preparer
Ad Christian Jr
Phone
2053458717
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IRS990ScheduleA/PublicSupportPY170Pct01.00000
IRS990ScheduleA/PublicSupportTotal170Amt01088350
IRS990ScheduleA/ThirtyThrPctSuprtTestsCY170Ind0X
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearAmt0176907
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus1YearAmt0187446
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus2YearsAmt0235563
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus3YearsAmt0216136
IRS990ScheduleA/TotalCalendarYear170Grp/CurrentTaxYearMinus4YearsAmt0272298
IRS990ScheduleA/TotalCalendarYear170Grp/TotalAmt01088350
IRS990ScheduleA/TotalSupportAmt01088350
IRS990/ScheduleBRequiredInd00
IRS990ScheduleD/EquipmentGrp/BookValueAmt09805
IRS990ScheduleD/EquipmentGrp/DepreciationAmt058835
IRS990ScheduleD/EquipmentGrp/InvestmentCostOrOtherBasisAmt068640
IRS990ScheduleD/ExpensesNotReportedAmt00
IRS990ScheduleD/ExpensesNotRptFinclStmtAmt00
IRS990ScheduleD/ExpensesSubtotalAmt0208972
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Amt02537
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Desc0PAYROLL TAXES PAYABLE
IRS990ScheduleD/RevenueNotReportedAmt00
IRS990ScheduleD/RevenueNotReportedFinclStmtAmt00
IRS990ScheduleD/RevenueSubtotalAmt0188809
IRS990ScheduleD/TotalBookValueLandBuildingsAmt09805
IRS990ScheduleD/TotalExpensesPerForm990Amt0208972
IRS990ScheduleD/TotalLiabilityAmt02537
IRS990ScheduleD/TotalRevenuePerForm990Amt0188809
IRS990ScheduleD/TotalRevEtcAuditedFinclStmtAmt0188809
IRS990ScheduleD/TotExpnsEtcAuditedFinclStmtAmt0208972
IRS990/ScheduleJRequiredInd00
IRS990/ScheduleORequiredInd01
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0A DRAFT OF THE FORM 990 WAS PROVIDED TO THE BOARD OF DIRECTORS. THE TAX RETURN WAS REVIEWED BY THE BOARD AND APPROVED.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1ANNUAL DISCUSSION WITH BOARD MEMBERS AND KEY EMPLOYEES.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2COMPENSATION FOR THE EXECUTIVE DIRECTOR IS APPROVED BY THE BOARD OF DIRECTORS.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3IT IS THE POLICY OF HELP TO ADHERE TO THE FOLLOWING GUIDELINES IN ORDER TO COMPLY WITH THE PUBLIC DISCLOSURE REQUIREMENTS: 1. ANYONE APPEARING IN PERSON AT THE OFFICES OF HELP DURING NORMAL WORKING HOURS MAKING A REQUEST TO INSPECT THE FORMS WILL BE GRANTED ACCESS TO A FILE COPY OF THE FORMS WITHIN SEVEN DAYS. 2. FOR ALL WRITTEN REQUESTS FOR COPIES OF FORMS RECEIVED BY HELP, THE ORGANIZATION SHALL REQUIRE PRE-PAYMENT OF ALL COPYING AND SHIPPING CHARGES. FOR REQUESTS FOR COPIES THAT ARE RECEIVED WITHOUT PRE-PAYMENT, HELP WILL NOTIFY THE REQUESTER OF THIS POLICY VIA PHONE CALL OR BY LETTER WITHIN FIVE DAYS OF RECEIPT OF THE ORIGINAL REQUEST. 3. THE COPYING COST CHARGED BY HELP FOR PROVIDING COPIES OF REQUESTED FORMS SHALL BE $1.00 FOR THE FIRST PAGE COPIES AND $0.15 FOR EACH SUBSEQUENT PAGE. ALL COPIES THAT ARE SHIPPED TO REQUESTERS WILL INCLUDE SHIPPING CHARGES. ALL COST FOR COPIES WILL BE PREPAID. 4. AFTER PAYMENT IS RECEIVED BY HELP, ALL REQUESTED COPIES SHALL BE SHIPPED TO REQUESTERS WITHIN 30 DAYS. MAKING OF ALL COPIES AND SHIPPING WITHIN THE 30-DAY TIME PERIOD SHALL BE THE RESPONSIBILITY OF THE ACCOUNTING DEPARTMENT. 5. FOR REQUESTS FOR COPIES MADE IN PERSON DURING NORMAL BUSINESS HOURS COPIES WILL BE MADE WITHIN FIVE BUSINESS DAYS AND BE AVAILABLE FOR PICKUP OR MAILING. 6. HELP SHALL ACCEPT CERTIFIED CHECKS AND MONEY ORDERS FOR REQUESTS FOR COPIES MADE IN PERSON. HELP SHALL ACCEPT CERTIFIED CHECKS, MONEY ORDERS OR CASH AS PAYMENT FOR COPIES OF FORMS REQUESTED IN WRITING.
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0FORM 990, PART VI, SECTION B, LINE 11B
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1FORM 990, PART VI, SECTION B, LINE 12C
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2FORM 990, PART VI, SECTION B, LINE 15
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc3FORM 990, PART VI, SECTION C, LINE 19
IRS990/SchoolOperatingInd00
IRS990/SignificantChangeInd00
IRS990/SignificantNewProgramSrvcInd00
IRS990/SubjectToProxyTaxInd00
IRS990/TaxablePartyNotificationInd00
IRS990/TaxExemptBondsInd00
IRS990/TempOrPermanentEndowmentsInd00
IRS990/TerminateOperationsInd00
IRS990/TotalAssetsBOYAmt058252
IRS990/TotalAssetsEOYAmt037589
IRS990/TotalAssetsGrp/BOYAmt058252
IRS990/TotalAssetsGrp/EOYAmt037589
IRS990/TotalCompGreaterThan150KInd00
IRS990/TotalContributionsAmt0180620
IRS990/TotalEmployeeCnt06
IRS990/TotalFunctionalExpensesGrp/FundraisingAmt00
IRS990/TotalFunctionalExpensesGrp/ManagementAndGeneralAmt024344
IRS990/TotalFunctionalExpensesGrp/ProgramServicesAmt0184628
IRS990/TotalFunctionalExpensesGrp/TotalAmt0208972
IRS990/TotalGrossUBIAmt00
IRS990/TotalLiabilitiesBOYAmt05359
IRS990/TotalLiabilitiesEOYAmt04859
IRS990/TotalLiabilitiesGrp/BOYAmt05359
IRS990/TotalLiabilitiesGrp/EOYAmt04859
IRS990/TotalNetAssetsFundBalanceGrp/BOYAmt052893
IRS990/TotalNetAssetsFundBalanceGrp/EOYAmt032730
IRS990/TotalOtherCompensationAmt00
IRS990/TotalProgramServiceExpensesAmt0184628
IRS990/TotalProgramServiceRevenueAmt08189
IRS990/TotalReportableCompFromOrgAmt00
IRS990/TotalRevenueGrp/ExclusionAmt00
IRS990/TotalRevenueGrp/RelatedOrExemptFuncIncomeAmt08189
IRS990/TotalRevenueGrp/TotalRevenueColumnAmt0188809
IRS990/TotalRevenueGrp/UnrelatedBusinessRevenueAmt00
IRS990/TotalVolunteersCnt00
IRS990/TotLiabNetAssetsFundBalanceGrp/BOYAmt058252
IRS990/TotLiabNetAssetsFundBalanceGrp/EOYAmt037589
IRS990/TotReportableCompRltdOrgAmt00
IRS990/TrnsfrExmptNonChrtblRltdOrgInd00
IRS990/TypeOfOrganizationCorpInd0X
IRS990/UnrelatedBusIncmOverLimitInd00
IRS990/UnrestrictedNetAssetsGrp/BOYAmt052893
IRS990/UnrestrictedNetAssetsGrp/EOYAmt032730
IRS990/UponRequestInd0X
IRS990/USAddress/AddressLine1Txt0PO BOX 499
IRS990/USAddress/CityNm0CARROLLTON
IRS990/USAddress/StateAbbreviationCd0AL
IRS990/USAddress/ZIPCd035447
IRS990/VotingMembersGoverningBodyCnt09
IRS990/VotingMembersIndependentCnt09
IRS990/WebsiteAddressTxt0N/A
IRS990/WhistleblowerPolicyInd01
ReturnHeader/BuildTS02018-03-14 21:41:22Z
ReturnHeader/BusinessOfficerGrp/DiscussWithPaidPreparerInd01
ReturnHeader/BusinessOfficerGrp/PersonNm0PATRICIA MCCAFFERTY
ReturnHeader/BusinessOfficerGrp/PersonTitleTxt0EXECUTIVE DIRECTOR
ReturnHeader/BusinessOfficerGrp/PhoneNum02053672200
ReturnHeader/BusinessOfficerGrp/SignatureDt02018-02-07
ReturnHeader/Filer/BusinessName/BusinessNameLine1Txt0HELP INC
ReturnHeader/Filer/BusinessNameControlTxt0HELP
ReturnHeader/Filer/EIN0630855505
ReturnHeader/Filer/PhoneNum02053672200
ReturnHeader/Filer/USAddress/AddressLine1Txt0PO BOX 499
ReturnHeader/Filer/USAddress/CityNm0CARROLLTON
ReturnHeader/Filer/USAddress/StateAbbreviationCd0AL
ReturnHeader/Filer/USAddress/ZIPCd035447
ReturnHeader/FilingSecurityInformation/AtSubmissionCreationDeviceId03ECA8B7451DB7A3551A9B48DE1A05138E2FDE5C3
ReturnHeader/FilingSecurityInformation/AtSubmissionFilingDeviceId03ECA8B7451DB7A3551A9B48DE1A05138E2FDE5C3
ReturnHeader/FilingSecurityInformation/FilingLicenseTypeCd0P
ReturnHeader/FilingSecurityInformation/IPAddress/IPv4AddressTxt064.139.94.185
ReturnHeader/FilingSecurityInformation/IPDt02018-02-07
ReturnHeader/FilingSecurityInformation/IPTimezoneCd0CS
ReturnHeader/FilingSecurityInformation/IPTm016:59:53
ReturnHeader/PreparerFirmGrp/PreparerFirmEIN0630800236
ReturnHeader/PreparerFirmGrp/PreparerFirmName/BusinessNameLine1Txt0YEAGER & CHRISTIAN PC
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/AddressLine1Txt01418 - 22ND AVENUE
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/CityNm0TUSCALOOSA
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/StateAbbreviationCd0AL
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/ZIPCd035401
ReturnHeader/PreparerPersonGrp/PhoneNum02053458717
ReturnHeader/PreparerPersonGrp/PreparerPersonNm0AD CHRISTIAN JR
ReturnHeader/ReturnTs02018-02-09T10:38:47-06:00
ReturnHeader/ReturnTypeCd0990
ReturnHeader/TaxPeriodBeginDt02016-10-01
ReturnHeader/TaxPeriodEndDt02017-09-30
ReturnHeader/TaxYr02016

Document Assets

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Filings

Displayed year

2017 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$37,589
Liabilities
$4,859
Net assets
$32,730
Revenue
$188,809
Expenses
$208,972
Net income
-$20,163
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$2.11$0.14$1.97$3.78$3.56$0.22
2023Summary only. Only limited summary data is available for this year.$1.85$0.10$1.75$3.18$3.23$0.05
2022Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.90$0.10$1.80$3.43$3.39$0.04
2021Summary only. Only limited summary data is available for this year.$1.83$0.06$1.76$2.98$2.28$0.69
2020Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.12$0.05$1.07$3.12$2.35$0.77
2019XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$0.37$0.08$0.30$2.23$2.18$0.05
2018Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.31$0.06$0.25$1.98$2.06$0.08
2017Detailed filing. Detailed filing data is available for this year.$0.38$0.05$0.33$1.89$2.09$0.20
2017Summary only. Only limited summary data is available for this year.$0.38$0.05$0.33$1.89$2.09$0.20
2016Summary only. Only limited summary data is available for this year.$0.58$0.05$0.53$2.20$2.14$0.06
2015Detailed filing. Detailed filing data is available for this year.$0.51$0.04$0.47$2.69$2.58$0.11
2014Detailed filing. Detailed filing data is available for this year.$0.36$0.01$0.36$2.73$2.65$0.08
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.49$0.21$0.28$3.07
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.48$0.01$0.46$4.51
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.58$0.01$0.56$4.23
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.70$0.01$0.69$4.89$4.78$0.11