Covenant Health

Filing Period

Jan 1, 2012 to Dec 31, 2012

Signed

Nov 7, 2013

Return Version

2012v2.1

Gross Receipts

$137,333,935

Mission

Major Activities

Activity 2

Business Office. See Schedule O for additional details.Business Office: Expenses - $10,333,197; Revenue - $10,333,197.Knoxville Business Office Services is the CBO (Centralized Business Office) for Covenant Health providing accounts receivable management for Fort Sanders Regional Medical Center, Parkwest Medical Center, Fort Loudoun Medical Center, LeConte Medical Center, Methodist Medical Center, and Morristown-Hamblen Hospital Association. These services include, but are not limited to, customer service, payment collection, financial posting, refund processing, and insurance billing and follow-up.During 2012, CBO submitted over 923,000 insurance claims totaling in excess of $3,489,000,000. Bad debt expense for 2012 was approximately 3.24% of gross revenue with bad debt recoveries/collections in excess of $9,800,000. The CBO handled over 124,000 incoming phone calls, following-up on over 453,000 open accounts and processed over 3.3 million financial transactions.

Activity 3

Human Resources. See Schedule O for additional details.Human Resources: Expenses - $6,901,071; Revenue - $6,901,071.Corporate Human Resources at Covenant Health provides high quality centralized sourcing and staffing services to all Covenant Health entities, standardized benefit design and administration, exempt and non-exempt salary system design and delivery, human resources information system administration, employee relations and retention, clinical and non-clinical skill development, leadership and management development, cultural change, leadership succession and continuity, and security. Additionally, Human Resources is responsible for system-wide programs, policies and procedures; regulatory and legal compliance affecting all areas of Human Resources Administration; and contemporary, cost-effective systems and processes to meet organizational strategies, goals and tactics.Through Human Resources, staffing (employment) services assisted in hiring 1,842 employees during 2012. All new hires participated in various classroom orientation programs and on-line onboarding processes at the start of employment. Employment Services receives, on average, 1,071 applications per month. Through its Learning and Leadership Development (LLD) division, Human Resources provided over 300,903 training hours including both e-learning and classroom-based courses. LLD also manages a framework of over 50 identified leadership competencies. LLD offers more than 100 clinical nursing courses from both in-house and vendor sourcing. It also manages a host of clinical training opportunities including everything from CPR to Advanced Neurological and Neonatal Intensive Care courses.

Filer

EIN

62-1646734