Civic Intelligence

Heartland Services Inc

EIN 62-0975525 • 501(c)3 • Sevierville, TN

View Organization Page

Profile

Dci is dedicated to providing opportunities and support to persons with mental and physical disabilities in their pursuit of achieving the full potential in their lives.

1101 Wagner DriveSevierville, TN 37862

www.douglascooperative.net

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

59th percentile

0.20x

Higher debt load relative to assets than 59% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Liabilities / Revenue

53rd percentile

0.18x

Higher debt load relative to revenue than 53% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Net Margin

63rd percentile

11%

Higher net margin than 63% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Top Officer Pay

51st percentile

$130,275

Higher top officer pay than 51% of similar nonprofits.

Top officer pay equals 2.5% of source-year revenue.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Asset Growth

72nd percentile

13%

Faster asset growth than 72% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2024 to 2025

Revenue Growth

73rd percentile

25%

Faster revenue growth than 73% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2024 to 2025

Balance Sheet
Liabilities / Assets59th percentile

Assets

Up

$4,656,143

Up $544,110 (+13%) from 2024

Liabilities

Down

$926,634

Down $44,436 (-4.6%) from 2024

Net Assets

Up

$3,729,509

Up $588,546 (+19%) from 2024

Operations
Liabilities / Revenue53rd percentileNet Margin63rd percentile

Revenue

Up

$5,181,198

Up $1,026,343 (+25%) from 2024

Expenses

Up

$4,592,652

Up $258,604 (+6.0%) from 2024

Net Income

Up

$588,546

Up $767,739 (+428%) from 2024

Trend Graphs

Balance Sheet Trend

Asset Growth72nd percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$6.0M$4.0M$2.0M$0Assets 2011: $1,669,174Liabilities 2011: $398,685Net Assets 2011: $1,270,4892011Assets 2012: $1,511,636Liabilities 2012: $293,186Net Assets 2012: $1,218,4502012Assets 2013: $1,444,556Liabilities 2013: $283,724Net Assets 2013: $1,160,8322013Assets 2014: $1,391,740Liabilities 2014: $278,544Net Assets 2014: $1,113,1962014Assets 2015: $1,398,028Liabilities 2015: $272,551Net Assets 2015: $1,125,4772015Assets 2016: $1,352,790Liabilities 2016: $273,222Net Assets 2016: $1,079,5682016Assets 2017: $1,376,472Liabilities 2017: $306,001Net Assets 2017: $1,070,4712017Assets 2018: $1,558,382Liabilities 2018: $277,846Net Assets 2018: $1,280,5362018Assets 2019: $2,462,633Liabilities 2019: $292,909Net Assets 2019: $2,169,7242019Assets 2020: $3,093,443Liabilities 2020: $800,599Net Assets 2020: $2,292,8442020Assets 2021: $3,250,816Liabilities 2021: $270,553Net Assets 2021: $2,980,2632021Assets 2022: $3,645,529Liabilities 2022: $264,404Net Assets 2022: $3,381,1252022Assets 2023: $3,626,386Liabilities 2023: $306,230Net Assets 2023: $3,320,1562023Assets 2024: $4,112,033Liabilities 2024: $971,070Net Assets 2024: $3,140,9632024Assets 2025: $4,656,143Liabilities 2025: $926,634Net Assets 2025: $3,729,5092025

Highlighted filing

2025

Assets$4,656,143
Liabilities$926,634
Net Assets$3,729,509
Open 2025 Filing

Operations Trend

Revenue Growth73rd percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$6.0M$4.0M$2.0M$0-$2.0MExpenses 2011: $2,981,4722011Expenses 2012: $2,652,3462012Expenses 2013: $2,535,6232013Revenue 2014: $2,463,350Expenses 2014: $2,510,986Net Income 2014: -$47,6362014Revenue 2015: $2,527,054Expenses 2015: $2,514,773Net Income 2015: $12,2812015Revenue 2016: $2,428,124Expenses 2016: $2,474,033Net Income 2016: -$45,9092016Revenue 2017: $2,412,863Expenses 2017: $2,421,984Net Income 2017: -$9,1212017Revenue 2018: $2,337,061Expenses 2018: $2,126,996Net Income 2018: $210,0652018Revenue 2019: $3,122,832Expenses 2019: $2,233,644Net Income 2019: $889,1882019Revenue 2020: $2,728,976Expenses 2020: $2,605,856Net Income 2020: $123,1202020Revenue 2021: $3,524,798Expenses 2021: $2,837,379Net Income 2021: $687,4192021Revenue 2022: $3,705,768Expenses 2022: $3,304,906Net Income 2022: $400,8622022Revenue 2023: $3,518,715Expenses 2023: $3,579,684Net Income 2023: -$60,9692023Revenue 2024: $4,154,855Expenses 2024: $4,334,048Net Income 2024: -$179,1932024Revenue 2025: $5,181,198Expenses 2025: $4,592,652Net Income 2025: $588,5462025

Highlighted filing

2025

Revenue$5,181,198
Expenses$4,592,652
Net Income$588,546
Open 2025 Filing

Filings

Most recent year

2025 • Form 990Facts available. Structured filing facts are available, but richer extracted sections are limited.

Open filing
Assets
$4,656,143
Liabilities
$926,634
Net assets
$3,729,509
Revenue
$5,181,198
Expenses
$4,592,652
Net income
$588,546
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Facts available. Structured filing facts are available, but richer extracted sections are limited.$4.66$0.93$3.73$5.18$4.59$0.59
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$4.11$0.97$3.14$4.15$4.33$0.18
2023XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$3.63$0.31$3.32$3.52$3.58$0.06
2022XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$3.65$0.26$3.38$3.71$3.30$0.40
2021XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$3.25$0.27$2.98$3.52$2.84$0.69
2020XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$3.09$0.80$2.29$2.73$2.61$0.12
2019XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$2.46$0.29$2.17$3.12$2.23$0.89
2018Summary only. Only limited summary data is available for this year.$1.56$0.28$1.28$2.34$2.13$0.21
2017Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.38$0.31$1.07$2.41$2.42$0.01
2016XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1.35$0.27$1.08$2.43$2.47$0.05
2015Detailed filing. Detailed filing data is available for this year.$1.40$0.27$1.13$2.53$2.51$0.01
2014Detailed filing. Detailed filing data is available for this year.$1.39$0.28$1.11$2.46$2.51$0.05
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.44$0.28$1.16$2.54
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.51$0.29$1.22$2.65
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.67$0.40$1.27$2.98
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jul 1, 2024 to Jun 30, 2025
Signed
Nov 5, 2025
Return Version
2024v5.0
Gross Receipts
$5,181,198
Mission and Program Overview

Mission

Dci is dedicated to providing opportunities and support to persons with mental and physical disabilities in their pursuit of achieving the full potential in their lives.

Our mission is to provide quality services that promote personal choice, self-respect, and dignity

Balance Sheet Detail
LineBeginningEndChange
Assets
Accounts Receivable$2,179,658$2,250,012▲ $70,354
Land, Buildings, and Equipment, Net$1,103,968$1,560,682▲ $456,714
Savings and Temporary Cash Investments$817,162$841,500▲ $24,338
Prepaid Expenses and Deferred Charges$9,646$2,600▼ $7,046
Cash and Non-Interest-Bearing Accounts$1,599$1,349▼ $250
Total Assets$4,112,033$4,656,143▲ $544,110
Liabilities
Mortgage Notes Payable Secured by Investment Property$654,523$564,427▼ $90,096
Accounts Payable and Accrued Expenses$316,547$362,207▲ $45,660
Total Liabilities$971,070$926,634▼ $44,436
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$3,140,963$3,729,509▲ $588,546
Total Net Assets Fund Balance$3,140,963$3,729,509▲ $588,546
Total Liabilities and Net Assets / Fund Balance$4,112,033$4,656,143▲ $544,110

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$1,536,082$1,561,154$3,097,236
Land$24,600-$24,600
Compensation and Service Providers
Top Officer Pay51st percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Joyce HughesExec. DirectorFT$120,971$9,304$130,275

Board Members and Trustees

NameTitle
Burnett DuncanBoard Member
Debbie NorrisBoard Member
Jeremy FaisonBoard Member
Louann DykehouseBoard Member
Rom EverettBoard Member
Scott BatemanBoard Member
Ashley Burnette-davisSecretary
Steve SmithTreasurer
Mike ProffittVice Preside
Revenue and Support

Revenue Composition

Contributions and Grants
$641,570
Program Service Revenue
$4,441,094
Investment Income
$84
Other Revenue
$98,450
All Other Contributions
$29,876
Change in Net Assets
$588,546

Noncash Contribution Practices

Property subject to holding requirements
No
Reviewed unusual noncash gifts
No
Third parties used for noncash contributions
No

Noncash Contributions

Contribution TypeContribution CountReported Amount
Cars and Other Vehicles2$578,694
Total Noncash Contributions2$578,694

Audited Revenue Reconciliation

Revenue per Audited Statements
$5,181,198
Total Revenue per Audited Statements
$5,181,198
Total Revenue per Form 990
$5,181,198
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$3,233,027
Other Expenses$1,359,625
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$1,917,332$584,409-$2,501,741
Other Employee Benefits$462,996$75,901-$538,897
Payroll Taxes$152,363$40,026-$192,389
Depreciation Depletion$127,884$12,648-$140,532
Occupancy$74,745$8,386-$83,131
Insurance$60,804$13,902-$74,706
All Other Expenses$60,232$12,695-$72,927
Interest$38,751$389-$39,140
Other Expenses$12,909$23,283-$36,192
Fees for Services Accounting$8,000$4,000-$12,000
Travel$3,525$1,002-$4,527
Total Functional Expenses$3,805,781$786,871$0$4,592,652

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$4,592,652
Total Expenses per Audited Statements$4,592,652
Total Expenses per Form 990$4,592,652
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Interested-Person Transactions

Interested PartyRelationshipDescriptionShared RevenueAmount
Jeremy FaisonBoard MemberPest ControlNo$1,935
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
No
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
Yes
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Page 6, Part VI, Line 11B

“The board of directors reviews the form 990 when they receive the audit report at the january board meeting.”

Form 990, Page 6, Part VI, Line 12C

“1. Members of the board of directors of heartland services, inc., shall not engage in activities which constitute a conflict of interest as defined in the policy. 2. No board member shall derive personal profit or gain based solely on the fact that he or she is a board member. 3. Any board member with dual interest in any matter, or possible conflict of interest, shall not vote on the matter or use personal influence in the matter affecting the agency. 4. Business between board members and the agency shall only be conducted with the full knowledge of the entire board of directors. The transactions proposed shall be approved at regularly scheduled meetings by a majority vote. 5. Products or service provided to the agency by board members shall be done on a competitive basis with full knowledge of board and the heartland services, inc., private auditor for annual auditing purposes.”

Form 990, Page 6, Part VI, Line 15A

“1. The executive director and area directors' compensation shall be reviewed by the board of directors prior to any changes in compensation being made. 2. The board of directors is authorized to make recommendations regarding executive compensation. The board will review appropriate data as to comparability prior to making its recommendation and shall contemporaneously place such data and reasons for its recommendation in the minutes.”

Form 990, Page 6, Part VI, Line 19

“Documents are availible upon request.”

Filing and Contact Details

Filer

Filer Name
Heartland Services Inc
EIN
62-0975525
Phone
8654533254
Address
1101 WAGNER DRIVE, SEVIERVILLE, TN 37862

Signing Officer

Name
Joyce Hughes
Title
Exec. Director
Phone
8654533254
Signed
2025-11-05
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Joyce Hughes
Voting Board Members
9
Independent Board Members
9
Employees
110

Preparer

Firm
Craine Thompson & Jones Pc
Address
225 W FIRST NORTH ST, MORRISTOWN, TN 37814
Preparer
Ginger S Elmore CPA
Phone
4235867650
Supplemental Narrative

Additional Explanations

Form 990, Page 2, Part III, Line 4A

“Medicaid waiver residential, day, and personal assistance. Residential - this includes both group homes and supporting living in four counties. Thirty eight individuals are served. Achievements are related to community activities and daily living skills. Day - this includes services to individuals in prevocational training centers, community based activities, opportunities for work, and serves approximately one hundred and fifteen individuals. Acheivements are related to providing oversight/trasportation for physicians/appointments and providing leisure and learning activities. Personal assistance - provides assistance to individuals who live in their own home. Acheivemnts include helping individuals with daily life skills.”

Financial Statement Notes

Schedule D, Page 3, Part X

“Heartland services, inc. Has been classified as an other-than-private foundation and is tax-exempt under section 501(c)(3) of the internal revenue code. Heartland services, inc. Is subject to a tax on income from any unrelated business activities. Heartland services, inc. Adopted the recognition requirements for uncertain income tax positions as required by generally accepted accounting principles, with no cumulative effect adjustment required. Income tax benefits are recognized for income tax positions taken or expected to be taken in a tax return, only when it is determined that the income tax position will more-likely-than-not be sustained upon examination by taxing authorities. Heartland services, inc. Has analyzed tax positions taken for filing with the internal revenue service and all state jurisdictions where it operates. Heartland services, inc. Believes that income tax filing positions will be sustained upon examination and does not anticipate any adjustments that would result in a material adverse effect on heartland services, inc.'s financial condition, results of operations or cash flows. Accordingly, heartland services, inc. Has not recorded any reserves, or related accruals for interest and penalties for uncertain income tax positions at june 30, 2025. Heartland services, inc. Is subject to routine audits by taxing jurisdictions; however, there are currently no audits for any tax periods in progress. Heartland services, inc., believes it is no longer subject to income tax examinations for years prior to 2022. Heartland services, inc.'s policy is to classify income tax related interest and penalties in interest expense and other expenses, respectively.”

Raw XML AppendixShowing 400 of 507 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990ScheduleD/SupplementalInformationDetail/ExplanationTxt0HEARTLAND SERVICES, INC. HAS BEEN CLASSIFIED AS AN OTHER-THAN-PRIVATE FOUNDATION AND IS TAX-EXEMPT UNDER SECTION 501(C)(3) OF THE INTERNAL REVENUE CODE. HEARTLAND SERVICES, INC. IS SUBJECT TO A TAX ON INCOME FROM ANY UNRELATED BUSINESS ACTIVITIES. HEARTLAND SERVICES, INC. ADOPTED THE RECOGNITION REQUIREMENTS FOR UNCERTAIN INCOME TAX POSITIONS AS REQUIRED BY GENERALLY ACCEPTED ACCOUNTING PRINCIPLES, WITH NO CUMULATIVE EFFECT ADJUSTMENT REQUIRED. INCOME TAX BENEFITS ARE RECOGNIZED FOR INCOME TAX POSITIONS TAKEN OR EXPECTED TO BE TAKEN IN A TAX RETURN, ONLY WHEN IT IS DETERMINED THAT THE INCOME TAX POSITION WILL MORE-LIKELY-THAN-NOT BE SUSTAINED UPON EXAMINATION BY TAXING AUTHORITIES. HEARTLAND SERVICES, INC. HAS ANALYZED TAX POSITIONS TAKEN FOR FILING WITH THE INTERNAL REVENUE SERVICE AND ALL STATE JURISDICTIONS WHERE IT OPERATES. HEARTLAND SERVICES, INC. BELIEVES THAT INCOME TAX FILING POSITIONS WILL BE SUSTAINED UPON EXAMINATION AND DOES NOT ANTICIPATE ANY ADJUSTMENTS THAT WOULD RESULT IN A MATERIAL ADVERSE EFFECT ON HEARTLAND SERVICES, INC.'S FINANCIAL CONDITION, RESULTS OF OPERATIONS OR CASH FLOWS. ACCORDINGLY, HEARTLAND SERVICES, INC. HAS NOT RECORDED ANY RESERVES, OR RELATED ACCRUALS FOR INTEREST AND PENALTIES FOR UNCERTAIN INCOME TAX POSITIONS AT JUNE 30, 2025. HEARTLAND SERVICES, INC. IS SUBJECT TO ROUTINE AUDITS BY TAXING JURISDICTIONS; HOWEVER, THERE ARE CURRENTLY NO AUDITS FOR ANY TAX PERIODS IN PROGRESS. HEARTLAND SERVICES, INC., BELIEVES IT IS NO LONGER SUBJECT TO INCOME TAX EXAMINATIONS FOR YEARS PRIOR TO 2022. HEARTLAND SERVICES, INC.'S POLICY IS TO CLASSIFY INCOME TAX RELATED INTEREST AND PENALTIES IN INTEREST EXPENSE AND OTHER EXPENSES, RESPECTIVELY.
IRS990ScheduleD/SupplementalInformationDetail/FormAndLineReferenceDesc0SCHEDULE D, PAGE 3, PART X
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IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0MEDICAID WAIVER RESIDENTIAL, DAY, AND PERSONAL ASSISTANCE. RESIDENTIAL - THIS INCLUDES BOTH GROUP HOMES AND SUPPORTING LIVING IN FOUR COUNTIES. THIRTY EIGHT INDIVIDUALS ARE SERVED. ACHIEVEMENTS ARE RELATED TO COMMUNITY ACTIVITIES AND DAILY LIVING SKILLS. DAY - THIS INCLUDES SERVICES TO INDIVIDUALS IN PREVOCATIONAL TRAINING CENTERS, COMMUNITY BASED ACTIVITIES, OPPORTUNITIES FOR WORK, AND SERVES APPROXIMATELY ONE HUNDRED AND FIFTEEN INDIVIDUALS. ACHEIVEMENTS ARE RELATED TO PROVIDING OVERSIGHT/TRASPORTATION FOR PHYSICIANS/APPOINTMENTS AND PROVIDING LEISURE AND LEARNING ACTIVITIES. PERSONAL ASSISTANCE - PROVIDES ASSISTANCE TO INDIVIDUALS WHO LIVE IN THEIR OWN HOME. ACHEIVEMNTS INCLUDE HELPING INDIVIDUALS WITH DAILY LIFE SKILLS.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1THE BOARD OF DIRECTORS REVIEWS THE FORM 990 WHEN THEY RECEIVE THE AUDIT REPORT AT THE JANUARY BOARD MEETING.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt21. MEMBERS OF THE BOARD OF DIRECTORS OF HEARTLAND SERVICES, INC., SHALL NOT ENGAGE IN ACTIVITIES WHICH CONSTITUTE A CONFLICT OF INTEREST AS DEFINED IN THE POLICY. 2. NO BOARD MEMBER SHALL DERIVE PERSONAL PROFIT OR GAIN BASED SOLELY ON THE FACT THAT HE OR SHE IS A BOARD MEMBER. 3. ANY BOARD MEMBER WITH DUAL INTEREST IN ANY MATTER, OR POSSIBLE CONFLICT OF INTEREST, SHALL NOT VOTE ON THE MATTER OR USE PERSONAL INFLUENCE IN THE MATTER AFFECTING THE AGENCY. 4. BUSINESS BETWEEN BOARD MEMBERS AND THE AGENCY SHALL ONLY BE CONDUCTED WITH THE FULL KNOWLEDGE OF THE ENTIRE BOARD OF DIRECTORS. THE TRANSACTIONS PROPOSED SHALL BE APPROVED AT REGULARLY SCHEDULED MEETINGS BY A MAJORITY VOTE. 5. PRODUCTS OR SERVICE PROVIDED TO THE AGENCY BY BOARD MEMBERS SHALL BE DONE ON A COMPETITIVE BASIS WITH FULL KNOWLEDGE OF BOARD AND THE HEARTLAND SERVICES, INC., PRIVATE AUDITOR FOR ANNUAL AUDITING PURPOSES.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt31. THE EXECUTIVE DIRECTOR AND AREA DIRECTORS' COMPENSATION SHALL BE REVIEWED BY THE BOARD OF DIRECTORS PRIOR TO ANY CHANGES IN COMPENSATION BEING MADE. 2. THE BOARD OF DIRECTORS IS AUTHORIZED TO MAKE RECOMMENDATIONS REGARDING EXECUTIVE COMPENSATION. THE BOARD WILL REVIEW APPROPRIATE DATA AS TO COMPARABILITY PRIOR TO MAKING ITS RECOMMENDATION AND SHALL CONTEMPORANEOUSLY PLACE SUCH DATA AND REASONS FOR ITS RECOMMENDATION IN THE MINUTES.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt4DOCUMENTS ARE AVAILIBLE UPON REQUEST.
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0FORM 990, PAGE 2, PART III, LINE 4A
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1FORM 990, PAGE 6, PART VI, LINE 11B
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