Civic Intelligence

Better Business Bureau of The

990 • Fiscal year 2018 • EIN 62-0458084

Jan 01, 2018 to Dec 31, 2018 • Filed on Oct 28, 2019

3693 Tyndale DriveMemphis, TN 38125

(901) 759-1300

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

24th percentile

0.03x

Higher debt load relative to assets than 24% of similar nonprofits.

2018 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2018

Liabilities / Revenue

23rd percentile

0.03x

Higher debt load relative to revenue than 23% of similar nonprofits.

2018 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2018

Net Margin

68th percentile

8.7%

Higher net margin than 68% of similar nonprofits.

2018 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2018

Top Officer Pay

66th percentile

$187,169

Higher top officer pay than 66% of similar nonprofits.

Top officer pay equals 8.6% of source-year revenue.

2018 filings • 501(c)6 • $1M-$5M nonprofits • Source year 2018

Asset Growth

56th percentile

3.9%

Faster asset growth than 56% of similar nonprofits.

2018 filings • 501(c)6 • $1M-$5M nonprofits • Annualized from 2017 to 2018

Revenue Growth

49th percentile

3.0%

Faster revenue growth than 49% of similar nonprofits.

2018 filings • 501(c)6 • $1M-$5M nonprofits • Annualized from 2017 to 2018

Assets

Up

$2,646,446

Up $98,297 (+3.9%) from 2017

Net Assets

Up

$2,574,237

Up $96,739 (+3.9%) from 2017

Liabilities

Up

$72,209

Up $1,558 (+2.2%) from 2017

Revenue

Up

$2,179,540

Up $64,027 (+3.0%) from 2017

Expenses

Up

$1,990,819

Up $87,552 (+4.6%) from 2017

Net Income

Down

$188,721

Down $23,525 (-11%) from 2017

Historical Trend

Balance Sheet Trend

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$6.0M$4.0M$2.0M$0Assets 2010: $1,978,308Liabilities 2010: $873,551Net Assets 2010: $1,104,7572010Assets 2011: $1,997,813Liabilities 2011: $823,184Net Assets 2011: $1,174,6292011Assets 2012: $2,132,652Liabilities 2012: $720,222Net Assets 2012: $1,412,4302012Assets 2013: $2,256,023Liabilities 2013: $585,832Net Assets 2013: $1,670,1912013Assets 2014: $2,314,279Liabilities 2014: $456,668Net Assets 2014: $1,857,6112014Assets 2015: $2,337,851Liabilities 2015: $320,743Net Assets 2015: $2,017,1082015Assets 2016: $2,336,034Liabilities 2016: $131,178Net Assets 2016: $2,204,8562016Assets 2017: $2,548,149Liabilities 2017: $70,651Net Assets 2017: $2,477,4982017Assets 2018: $2,646,446Liabilities 2018: $72,209Net Assets 2018: $2,574,2372018Assets 2019: $2,933,551Liabilities 2019: $75,463Net Assets 2019: $2,858,0882019Assets 2020: $3,239,615Liabilities 2020: $71,284Net Assets 2020: $3,168,3312020Assets 2021: $3,656,014Liabilities 2021: $54,806Net Assets 2021: $3,601,2082021Assets 2022: $3,538,758Liabilities 2022: $63,568Net Assets 2022: $3,475,1902022Assets 2023: $3,957,784Liabilities 2023: $73,703Net Assets 2023: $3,884,0812023Assets 2024: $4,348,954Liabilities 2024: $97,004Net Assets 2024: $4,251,9502024

Highlighted filing

2018

Assets$2,646,446
Liabilities$72,209
Net Assets$2,574,237

Operations Trend

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$3.0M$2.0M$1.0M$0Expenses 2010: $1,388,5872010Expenses 2011: $1,428,5752011Expenses 2012: $1,568,6952012Revenue 2013: $1,793,376Expenses 2013: $1,584,703Net Income 2013: $208,6732013Revenue 2014: $1,914,268Expenses 2014: $1,727,092Net Income 2014: $187,1762014Revenue 2015: $1,978,159Expenses 2015: $1,779,213Net Income 2015: $198,9462015Revenue 2016: $2,051,484Expenses 2016: $1,882,879Net Income 2016: $168,6052016Revenue 2017: $2,115,513Expenses 2017: $1,903,267Net Income 2017: $212,2462017Revenue 2018: $2,179,540Expenses 2018: $1,990,819Net Income 2018: $188,7212018Revenue 2019: $2,257,454Expenses 2019: $2,115,783Net Income 2019: $141,6712019Revenue 2020: $2,271,570Expenses 2020: $2,088,077Net Income 2020: $183,4932020Revenue 2021: $2,693,934Expenses 2021: $2,034,457Net Income 2021: $659,4772021Revenue 2022: $2,384,900Expenses 2022: $2,118,612Net Income 2022: $266,2882022Revenue 2023: $2,418,404Expenses 2023: $2,285,744Net Income 2023: $132,6602023Revenue 2024: $2,443,063Expenses 2024: $2,281,427Net Income 2024: $161,6362024

Highlighted filing

2018

Revenue$2,179,540
Expenses$1,990,819
Net Income$188,721
Jump To
Filing Snapshot
Filing Period
Jan 1, 2018 to Dec 31, 2018
Signed
Oct 28, 2019
Return Version
2018v3.1
Gross Receipts
$2,391,175
Mission and Program Overview

Mission

Our vision: an ethical marketplace where buyers and sellers can trust each other. Our mission: the better business bureau's mission is to be the leader in advancing marketplace trust. Bbb accomplishes this mission by: creating a community of trustworthy businesses.setting standards for marketplace trust; encouraging and supporting best practices; celebrating marketplace role models; and denouncing substandard marketplace behavior.

An ethical marketplace where buyers and sellers can trust each other

Balance Sheet Detail
LineBeginningEndChange
Assets
Rtn Earn Endowment Incm Other Fnds$2,477,498$2,574,237▲ $96,739
Land, Buildings, and Equipment, Net$1,143,999$1,104,999▼ $39,000
Investments in Publicly Traded Securities$819,902$916,215▲ $96,313
Cash and Non-Interest-Bearing Accounts$428,562$399,403▼ $29,159
Investments Other Securities$155,686$225,829▲ $70,143
Pd in Cap Srpls Land Bldg Eqp Fund$0$0→ $0
Cap Stk Tr Prin Current Funds$0$0→ $0
Total Assets$2,548,149$2,646,446▲ $98,297
Liabilities
Accounts Payable and Accrued Expenses$70,651$72,209▲ $1,558
Total Liabilities$70,651$72,209▲ $1,558
Net Assets / Fund Balance
Total Net Assets Fund Balance$2,477,498$2,574,237▲ $96,739
Total Liabilities and Net Assets / Fund Balance$2,548,149$2,646,446▲ $98,297

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$765,038$508,022$1,273,060
Land$339,961-$339,961
Equipment$0$184,999$184,999
Other Land Buildings$0$146,409$146,409
Other Securities$225,829--
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Randall HutchinsonPresidentFT$129,400$57,769$187,169
Jana KonradAccount ExecutiveFT$111,878$7,370$119,248

Board Members and Trustees

NameTitle
Kent RitcheyChairman
Ron BeckerFirst Vice-chairman
Dotty Summerfield GiustiSecond Vice Chairman
Alex MatlockDirector
Charles AuerbachDirector
Craig Marshall ChaDirector
Dana J JeanesDirector
David AndrewsDirector
David ElliottDirector
Douglas ScarboroDirector
Fred L DavisDirector
Gary DodsonDirector
Jake AdamsDirector
Jason YasinskyDirector
Jay MyersDirector
Jeannie SmithDirector
Joe McdonaldDirector
Josh CroftDirector
Kathe StewartDirector
Lance RussellDirector
Marty KiserDirector
Meredith CrawfordDirector
Michael PardueDirector
Mitch WrightDirector
Mitzi LaneDirector
Nick ColemanDirector
Pierre T Landaiche IiiDirector
Renee MaloneDirector
Richard RobinsonDirector
Roby WilliamsDirector
Reginald PeytonSecretary
Bruce DoaneTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$1,695,995
Program Service Revenue
$413,240
Investment Income
$46,415
Other Revenue
$23,890
Change in Net Assets
$188,721

Audited Revenue Reconciliation

Revenue per Audited Statements
$2,171,887
Revenue Not Reported on Financial Statements
$7,653
Revenue Not Reported on Form 990
$-91,982
Total Revenue per Audited Statements
$2,079,905
Total Revenue per Form 990
$2,179,540
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$1,107,291
Other Expenses$883,528
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages---$719,767
Fees for Services Other---$209,420
Current Officers, Directors, Trustees, and Key Employees---$177,058
Advertising---$114,217
Payments to Affiliates---$113,892
Payroll Taxes---$79,309
All Other Expenses---$73,815
Pension Plan Contributions---$68,541
Other Employee Benefits---$62,616
Other Expenses---$52,430
Office Expenses---$45,388
Depreciation Depletion---$39,000
Fees for Services Accounting---$36,603
Occupancy---$24,257
Travel---$16,174
Insurance---$14,755
Conferences and Meetings---$8,309
Fees for Service Investment Mgmnt Fees---$7,653
Fees for Services Legal---$2,528
Total Functional Expenses$0$0$0$1,990,819

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Form 990$1,990,819
Expenses per Audited Statements$1,983,166
Total Expenses per Audited Statements$1,983,166
Expenses Not Reported on Financial Statements$7,653
Expenses Not Reported on Form 990$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Interested-Person Transactions

Interested PartyRelationshipDescriptionShared RevenueAmount
-Board MemberFirst Tn Bank Deposit and Investment AccountsNo$716,000
Jake AdamsNational OfficeDuesNo$113,892
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section A, Line 6

Organization has members.

Form 990, Part VI, Section B, Line 11B

The form 990 is reviewed by the president, treasurer, and chairman of the board prior to filing. In addition, the form 990 is also made available for review by any board member.

Form 990, Part VI, Section B, Line 12C

If the bureau board of directors determines that a disclosed association or relationship is, or is likely to be perceived by others as, incompatible with the bureau's mission or adversely affects the bureau's image, and also determines that such incompatibility or adverse effect can be avoided by restricting the bureau duties of the employee making the disclosure, the bureau board shall set whatever restrictions it deems appropriate relating to the employee. This may include restricting the employee's participation in any bureau report, review or action pertaining to: (1) a business or organization with which the employee is associated, (2) a competitor of the business or organization, or (3) the trade or industry of which the business or organization is a part. Bureau directors who are associated with a for-profit business or a not-for-profit organization shall not vote or use personal influence on any board action pertaining to the business or organization, or the trade or industry of which the business/organization is a part. The director may, however, participate in board discussions relating to such action by providing information known to the director and answering questions from other directors. The minutes of any board meeting relating to such board action shall clearly state that the director did not vote on the matter and shall describe the extent of the director's participation in any discussion.

Form 990, Part VI, Section B, Line 15A

The administrative committee evaluates the performance and fixes the compensation of the president. It comprises the chair, first vice chair, and immediate past chair. Factors considered in setting the president's compensation include the bureau's financial and operational performance for the year, attainment of goals set out in an annual plan, and the bureau's merit increase budget for the coming year. Comparative compensation data for other better business bureaus is also available.

Form 990, Part VI, Section C, Line 19

UPON REQUEST.

Filing and Contact Details

Filer

Filer Name
Better Business Bureau
EIN
62-0458084
Phone
9017591300
Address
3693 TYNDALE DRIVE, MEMPHIS, TN 38125

Signing Officer

Name
Randall L Hutchinson
Title
President & CEO
Phone
9017591300
Signed
2019-10-28
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Randall L Hutchinson
Formed
1948
Legal Domicile
Tn
Voting Board Members
32
Independent Board Members
31
Employees
23
Volunteers
36

Preparer

Firm
Cbiz Mhm LLC
Address
5100 POPLAR AVENUE THIRTIETH FLOOR, MEMPHIS, TN 38137
Preparer
Kathy Pennella
Phone
9016855575
Supplemental Narrative

Additional Explanations

Form 990, Part IX, Line 11G

Sales commission 209,420.

Form 990, Part XII, Line 1

The bureau's accounts are maintained, and financial statements are presented, on the modified cash basis of accounting, which is a comprehensive basis of accounting other than generally accepted accounting principles. The accounting method differs from generally accepted accounting principles in that only revenues collected, costs and expenses paid, and net assets arising from cash transactions and a provision for depreciation are recognized. Therefore, accrued income and expenses, payables (other than for purchase of assets in use, employee benefit plan accrual and payroll withholding), deferred expenses, volunteer time by arbitrators, in-kind professional services, and other assets and liabilities which may be material in amount are not recognized. The financial statements are not intended to present the bureau's results of operations and financial position in conformity with generally accepted accounting principles.

Form 990, Part XII, Line 2C

This process has not changed.

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IRS990/Form990PartVIISectionAGrp/PersonNm3RANDALL HUTCHINSON
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IRS990/Form990PartVIISectionAGrp/PersonNm9LANCE RUSSELL
IRS990/Form990PartVIISectionAGrp/PersonNm10KENT RITCHEY
IRS990/Form990PartVIISectionAGrp/PersonNm11KATHE STEWART
IRS990/Form990PartVIISectionAGrp/PersonNm12JOSH CROFT
IRS990/Form990PartVIISectionAGrp/PersonNm13JOE MCDONALD
IRS990/Form990PartVIISectionAGrp/PersonNm14JAY MYERS
IRS990/Form990PartVIISectionAGrp/PersonNm15JASON YASINSKY
IRS990/Form990PartVIISectionAGrp/PersonNm16GARY DODSON
IRS990/Form990PartVIISectionAGrp/PersonNm17FRED L DAVIS
IRS990/Form990PartVIISectionAGrp/PersonNm18DOUGLAS SCARBORO
IRS990/Form990PartVIISectionAGrp/PersonNm19DOTTY SUMMERFIELD GIUSTI
IRS990/Form990PartVIISectionAGrp/PersonNm20DAVID ELLIOTT
IRS990/Form990PartVIISectionAGrp/PersonNm21DAVID ANDREWS
IRS990/Form990PartVIISectionAGrp/PersonNm22DANA J JEANES
IRS990/Form990PartVIISectionAGrp/PersonNm23CRAIG MARSHALL CHA
IRS990/Form990PartVIISectionAGrp/PersonNm24CHARLES AUERBACH
IRS990/Form990PartVIISectionAGrp/PersonNm25BRUCE DOANE
IRS990/Form990PartVIISectionAGrp/PersonNm26ALEX MATLOCK
IRS990/Form990PartVIISectionAGrp/PersonNm27JAKE ADAMS
IRS990/Form990PartVIISectionAGrp/PersonNm28JEANNIE SMITH
IRS990/Form990PartVIISectionAGrp/PersonNm29MICHAEL PARDUE
IRS990/Form990PartVIISectionAGrp/PersonNm30MITZI LANE
IRS990/Form990PartVIISectionAGrp/PersonNm31RENEE MALONE
IRS990/Form990PartVIISectionAGrp/PersonNm32ROBY WILLIAMS
IRS990/Form990PartVIISectionAGrp/PersonNm33JANA KONRAD
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IRS990/Form990PartVIISectionAGrp/TitleTxt0FIRST VICE-CHAIRMAN
IRS990/Form990PartVIISectionAGrp/TitleTxt1DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt2SECRETARY
IRS990/Form990PartVIISectionAGrp/TitleTxt3PRESIDENT
IRS990/Form990PartVIISectionAGrp/TitleTxt4DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt5DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt6DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt7DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt8DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt9DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt10CHAIRMAN
IRS990/Form990PartVIISectionAGrp/TitleTxt11DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt12DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt13DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt14DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt15DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt16DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt17DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt18DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt19SECOND VICE CHAIRMAN
IRS990/Form990PartVIISectionAGrp/TitleTxt20DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt21DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt22DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt23DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt24DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt25TREASURER
IRS990/Form990PartVIISectionAGrp/TitleTxt26DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt27DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt28DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt29DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt30DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt31DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt32DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt33ACCOUNT EXECUTIVE
IRS990/Form990ProvidedToGvrnBodyInd01
IRS990/Form990TFiledInd01
IRS990/FormationYr01948
IRS990/FormerOfcrEmployeesListedInd00
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IRS990/FSAuditedInd01
IRS990/FundraisingActivitiesInd00
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IRS990/GamingActivitiesInd00
IRS990/GoverningBodyVotingMembersCnt032
IRS990/GrantsToIndividualsInd00
IRS990/GrantsToOrganizationsInd00
IRS990/GrantToRelatedPersonInd00
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IRS990/GroupReturnForAffiliatesInd00
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IRS990/MissionDesc0OUR VISION: AN ETHICAL MARKETPLACE WHERE BUYERS AND SELLERS CAN TRUST EACH OTHER. OUR MISSION: THE BETTER BUSINESS BUREAU'S MISSION IS TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST. BBB ACCOMPLISHES THIS MISSION BY: CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES; SETTING STANDARDS FOR MARKETPLACE TRUST; ENCOURAGING AND SUPPORTING BEST PRACTICES; CELEBRATING MARKETPLACE ROLE MODELS; AND DENOUNCING SUBSTANDARD MARKETPLACE BEHAVIOR.
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IRS990/OtherExpensesGrp/Desc0UBIT TAXES
IRS990/OtherExpensesGrp/Desc1MAINTENANCE
IRS990/OtherExpensesGrp/Desc2MERCHANT/BANK SERVICE F
IRS990/OtherExpensesGrp/Desc3COMPUTER EXPENSE
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IRS990/PayrollTaxesGrp/TotalAmt079309
IRS990/PdInCapSrplsLandBldgEqpFundGrp/BOYAmt00
IRS990/PdInCapSrplsLandBldgEqpFundGrp/EOYAmt00

Document Assets

No mirrored PDF or thumbnail assets are attached yet.

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$4.35$0.10$4.25$2.44$2.28$0.16
2023Detailed filing. Detailed filing data is available for this year.$3.96$0.07$3.88$2.42$2.29$0.13
2022Detailed filing. Detailed filing data is available for this year.$3.54$0.06$3.48$2.38$2.12$0.27
2021Detailed filing. Detailed filing data is available for this year.$3.66$0.05$3.60$2.69$2.03$0.66
2020Detailed filing. Detailed filing data is available for this year.$3.24$0.07$3.17$2.27$2.09$0.18
2019Detailed filing. Detailed filing data is available for this year.$2.93$0.08$2.86$2.26$2.12$0.14
2018Detailed filing. Detailed filing data is available for this year.$2.65$0.07$2.57$2.18$1.99$0.19
2017Detailed filing. Detailed filing data is available for this year.$2.55$0.07$2.48$2.12$1.90$0.21
2016Detailed filing. Detailed filing data is available for this year.$2.34$0.13$2.20$2.05$1.88$0.17
2015Detailed filing. Detailed filing data is available for this year.$2.34$0.32$2.02$1.98$1.78$0.20
2014Detailed filing. Detailed filing data is available for this year.$2.31$0.46$1.86$1.91$1.73$0.19
2013Detailed filing. Detailed filing data is available for this year.$2.26$0.59$1.67$1.79$1.58$0.21
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$2.13$0.72$1.41$1.57
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$2.00$0.82$1.17$1.43
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.98$0.87$1.10$1.39