Civic Intelligence

Better Business Bureau of The

EIN 62-0458084 • 501(c)6 • Memphis, TN

Profile

Our vision: an ethical marketplace where buyers and sellers can trust each other. Our mission: the better business bureau's mission is to be the leader in advancing marketplace trust. Bbb accomplishes this mission by: creating a community of trustworthy businesses.setting standards for marketplace trust; encouraging and supporting best practices; celebrating marketplace role models; and denouncing substandard marketplace behavior.

3693 Tyndale DriveMemphis, TN 38125

www.bbb.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

26th percentile

0.02x

Higher debt load relative to assets than 26% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Source year 2024

Liabilities / Revenue

29th percentile

0.04x

Higher debt load relative to revenue than 29% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Source year 2024

Net Margin

57th percentile

6.6%

Higher net margin than 57% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Source year 2024

Top Officer Pay

71st percentile

$206,688

Higher top officer pay than 71% of similar nonprofits.

Top officer pay equals 8.5% of source-year revenue.

501(c)6 • $1M-$5M nonprofits • Source year 2024

Asset Growth

64th percentile

9.9%

Faster asset growth than 64% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Annualized from 2023 to 2024

Revenue Growth

36th percentile

1.0%

Faster revenue growth than 36% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Annualized from 2023 to 2024

Assets

Up

$4,348,954

Up $391,170 (+9.9%) from 2023

Liabilities

Up

$97,004

Up $23,301 (+32%) from 2023

Net Assets

Up

$4,251,950

Up $367,869 (+9.5%) from 2023

Revenue

Up

$2,443,063

Up $24,659 (+1.0%) from 2023

Expenses

Down

$2,281,427

Down $4,317 (-0.2%) from 2023

Net Income

Up

$161,636

Up $28,976 (+22%) from 2023

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$6.0M$4.0M$2.0M$0Assets 2010: $1,978,308Liabilities 2010: $873,551Net Assets 2010: $1,104,7572010Assets 2011: $1,997,813Liabilities 2011: $823,184Net Assets 2011: $1,174,6292011Assets 2012: $2,132,652Liabilities 2012: $720,222Net Assets 2012: $1,412,4302012Assets 2013: $2,256,023Liabilities 2013: $585,832Net Assets 2013: $1,670,1912013Assets 2014: $2,314,279Liabilities 2014: $456,668Net Assets 2014: $1,857,6112014Assets 2015: $2,337,851Liabilities 2015: $320,743Net Assets 2015: $2,017,1082015Assets 2016: $2,336,034Liabilities 2016: $131,178Net Assets 2016: $2,204,8562016Assets 2017: $2,548,149Liabilities 2017: $70,651Net Assets 2017: $2,477,4982017Assets 2018: $2,646,446Liabilities 2018: $72,209Net Assets 2018: $2,574,2372018Assets 2019: $2,933,551Liabilities 2019: $75,463Net Assets 2019: $2,858,0882019Assets 2020: $3,239,615Liabilities 2020: $71,284Net Assets 2020: $3,168,3312020Assets 2021: $3,656,014Liabilities 2021: $54,806Net Assets 2021: $3,601,2082021Assets 2022: $3,538,758Liabilities 2022: $63,568Net Assets 2022: $3,475,1902022Assets 2023: $3,957,784Liabilities 2023: $73,703Net Assets 2023: $3,884,0812023Assets 2024: $4,348,954Liabilities 2024: $97,004Net Assets 2024: $4,251,9502024

Highlighted filing

2024

Assets$4,348,954
Liabilities$97,004
Net Assets$4,251,950

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$3.0M$2.0M$1.0M$0Expenses 2010: $1,388,5872010Expenses 2011: $1,428,5752011Expenses 2012: $1,568,6952012Revenue 2013: $1,793,376Expenses 2013: $1,584,703Net Income 2013: $208,6732013Revenue 2014: $1,914,268Expenses 2014: $1,727,092Net Income 2014: $187,1762014Revenue 2015: $1,978,159Expenses 2015: $1,779,213Net Income 2015: $198,9462015Revenue 2016: $2,051,484Expenses 2016: $1,882,879Net Income 2016: $168,6052016Revenue 2017: $2,115,513Expenses 2017: $1,903,267Net Income 2017: $212,2462017Revenue 2018: $2,179,540Expenses 2018: $1,990,819Net Income 2018: $188,7212018Revenue 2019: $2,257,454Expenses 2019: $2,115,783Net Income 2019: $141,6712019Revenue 2020: $2,271,570Expenses 2020: $2,088,077Net Income 2020: $183,4932020Revenue 2021: $2,693,934Expenses 2021: $2,034,457Net Income 2021: $659,4772021Revenue 2022: $2,384,900Expenses 2022: $2,118,612Net Income 2022: $266,2882022Revenue 2023: $2,418,404Expenses 2023: $2,285,744Net Income 2023: $132,6602023Revenue 2024: $2,443,063Expenses 2024: $2,281,427Net Income 2024: $161,6362024

Highlighted filing

2024

Revenue$2,443,063
Expenses$2,281,427
Net Income$161,636

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$4.35$0.10$4.25$2.44$2.28$0.16
2023Detailed filing. Detailed filing data is available for this year.$3.96$0.07$3.88$2.42$2.29$0.13
2022Detailed filing. Detailed filing data is available for this year.$3.54$0.06$3.48$2.38$2.12$0.27
2021Detailed filing. Detailed filing data is available for this year.$3.66$0.05$3.60$2.69$2.03$0.66
2020Detailed filing. Detailed filing data is available for this year.$3.24$0.07$3.17$2.27$2.09$0.18
2019Detailed filing. Detailed filing data is available for this year.$2.93$0.08$2.86$2.26$2.12$0.14
2018Detailed filing. Detailed filing data is available for this year.$2.65$0.07$2.57$2.18$1.99$0.19
2017Detailed filing. Detailed filing data is available for this year.$2.55$0.07$2.48$2.12$1.90$0.21
2016Detailed filing. Detailed filing data is available for this year.$2.34$0.13$2.20$2.05$1.88$0.17
2015Detailed filing. Detailed filing data is available for this year.$2.34$0.32$2.02$1.98$1.78$0.20
2014Detailed filing. Detailed filing data is available for this year.$2.31$0.46$1.86$1.91$1.73$0.19
2013Detailed filing. Detailed filing data is available for this year.$2.26$0.59$1.67$1.79$1.58$0.21
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$2.13$0.72$1.41$1.57
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$2.00$0.82$1.17$1.43
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.98$0.87$1.10$1.39
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Aug 14, 2025
Return Version
2024v5.2
Gross Receipts
$2,955,113
Mission and Program Overview

Mission

Our vision: an ethical marketplace where buyers and sellers can trust each other. Our mission: the better business bureau's mission is to be the leader in advancing marketplace trust. Bbb accomplishes this mission by: creating a community of trustworthy businesses.setting standards for marketplace trust; encouraging and supporting best practices; celebrating marketplace role models; and denouncing substandard marketplace behavior.

An ethical marketplace where buyers and sellers can trust each other

Balance Sheet Detail
LineBeginningEndChange
Assets
Rtn Earn Endowment Incm Other Fnds$3,884,081$4,251,950▲ $367,869
Investments in Publicly Traded Securities$2,022,277$2,259,585▲ $237,308
Land, Buildings, and Equipment, Net$980,348$939,952▼ $40,396
Investments Other Securities$556,940$654,809▲ $97,869
Cash and Non-Interest-Bearing Accounts$398,219$494,608▲ $96,389
Pd in Cap Srpls Land Bldg Eqp Fund$0$0→ $0
Cap Stk Tr Prin Current Funds$0$0→ $0
Total Assets$3,957,784$4,348,954▲ $391,170
Liabilities
Accounts Payable and Accrued Expenses$73,703$97,004▲ $23,301
Total Liabilities$73,703$97,004▲ $23,301
Net Assets / Fund Balance
Total Net Assets Fund Balance$3,884,081$4,251,950▲ $367,869
Total Liabilities and Net Assets / Fund Balance$3,957,784$4,348,954▲ $391,170

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$552,948$720,112$1,273,060
Equipment$47,043$334,431$381,474
Land$339,961-$339,961
Other Securities$654,809--
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Randall HutchinsonPresident and CEOFT$195,000$11,688$206,688
Jana KonradBusiness RelationsFT$104,867$7,069$111,936

Board Members and Trustees

Revenue and Support

Revenue Composition

Contributions and Grants
$1,921,524
Program Service Revenue
$371,694
Investment Income
$104,755
Other Revenue
$45,090
Change in Net Assets
$161,636

Audited Revenue Reconciliation

Revenue per Audited Statements
$2,423,614
Revenue Not Reported on Financial Statements
$19,449
Revenue Not Reported on Form 990
$206,233
Total Revenue per Audited Statements
$2,629,847
Total Revenue per Form 990
$2,443,063
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$1,402,758
Other Expenses$878,669
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages---$847,464
Current Officers, Directors, Trustees, and Key Employees---$299,867
Advertising---$296,447
Payments to Affiliates---$126,564
Other Employee Benefits---$86,325
Pension Plan Contributions---$86,130
Payroll Taxes---$82,972
All Other Expenses---$63,263
Occupancy---$57,716
Fees for Services Accounting---$42,759
Depreciation Depletion---$40,396
Other Expenses---$31,625
Fees for Service Investment Mgmnt Fees---$19,449
Office Expenses---$11,185
Travel---$5,221
Total Functional Expenses$0$0$0$2,281,427

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Form 990$2,281,427
Expenses per Audited Statements$2,261,978
Total Expenses per Audited Statements$2,261,978
Expenses Not Reported on Financial Statements$19,449
Expenses Not Reported on Form 990$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Interested-Person Transactions

Interested PartyRelationshipDescriptionShared RevenueAmount
-Board MemberFirst Horizon BankNo$1,442,457
Jake AdamsNational OfficeDuesNo$126,564
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
Yes
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section A, Line 6

Organization has members.

Form 990, Part VI, Section B, Line 11B

The form 990 is reviewed by the president, treasurer, and chairman of the board prior to filing. In addition, the form 990 is also made available for review by any board member.

Form 990, Part VI, Section B, Line 12C

If the bureau board of directors determines that a disclosed association or relationship is, or is likely to be perceived by others as, incompatible with the bureau's mission or adversely affects the bureau's image,and also determines that such incompatibility or adverse effect can be avoided by restricting the bureau duties of the employee making the disclosure, the bureau board shall set whatever restrictions it deems appropriate relating to the employe. This may include restricting the employee's participation in any bureau report, review or action pertaining to: (1) a business or organization with which the employee is associated, (2) a competitor of the business or organization, or (3) the trade or industry of which the business or organization is a part. Bureau directors who are associated with a for-profit business or a not-for-profit organization shall not vote or use personal influence or any board action pertaining to the business or organization, or the trade or industry of which the business/organization is a part. The director may, however, participate in board discussions relating to such action by providing information known to the director and answering questions from other directors. The minutes of any board meeting relating to such board action shall clearly state that the director did not vote on the matter and shall describe the extent of the director's participation in any discussion.

Form 990, Part VI, Section B, Line 15A

The administrative committee evaluates the performance and fixes the compensation of the president. It comprises the chair, vice chair, and immediate past chair. Factors considered in setting the president's compensation include the bureau's financial and operational performance for the year, attainment of goals set out in an annual plan, and the bureau's merit increase budget for the coming year. Comparative compensation data for other better business bureaus is also available.

Form 990, Part VI, Section C, Line 19

UPON REQUEST

Filing and Contact Details

Filer

Filer Name
Better Business Bureau of the
EIN
62-0458084
Phone
9017591300
Address
3693 TYNDALE DRIVE, MEMPHIS, TN 38125

Signing Officer

Name
Randall L Hutchinson
Title
President
Phone
9017591300
Signed
2025-08-14
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Randall L Hutchinson
Formed
1948
Legal Domicile
Tn
Voting Board Members
27
Independent Board Members
27
Employees
23
Volunteers
0

Preparer

Firm
Henderson Hutcherson & Mccullough Pllc
Address
1755 KIRBY PARKWAY SUITE 200, MEMPHIS, TN 38120
Preparer
Richard a Swope
Phone
9016834234
Supplemental Narrative

Financial Statement Notes

PART X, LINE 2:

Accounting principles generally accepted in the united states of america require management of bbb to evaluate tax positions taken by bbb and recognize a tax liability (or asset) if bbb has taken an uncertain position that more likely than not would not be sustained upon examination by the internal revenue service. Management of bbb has analyzed the tax positions taken by them and has concluded that, for the period ended december 31, 2024, there are no uncertain positions taken or expected to be taken that would require recognition of a liability (or asset) or disclosure in the financial statements. Bbb is subject to routine audits by taxing jurisdictions; however, there are currently no audits in progress.

Raw XML AppendixShowing 400 of 586 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Form990PartVIISectionAGrp/TitleTxt7DIRECTOR
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IRS990/Form990PartVIISectionAGrp/TitleTxt14DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt15DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt16DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt17DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt18DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt19DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt20DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt21DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt22DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt23DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt24DIRECTOR
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IRS990/MissionDesc0OUR VISION: AN ETHICAL MARKETPLACE WHERE BUYERS AND SELLERS CAN TRUST EACH OTHER. OUR MISSION: THE BETTER BUSINESS BUREAU'S MISSION IS TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST. BBB ACCOMPLISHES THIS MISSION BY: CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES. SETTING STANDARDS FOR MARKETPLACE TRUST; ENCOURAGING AND SUPPORTING BEST PRACTICES; CELEBRATING MARKETPLACE ROLE MODELS; AND DENOUNCING SUBSTANDARD MARKETPLACE BEHAVIOR.
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