Civic Intelligence

Better Business Bureau

EIN 54-0597891 • 501(c)6 • Norfolk, VA

Profile

Works to maintain ethical business practices in the selling and advertising of goods and services and promote voluntary self regulation of business.

586 Virginian DriveNorfolk, VA 23505-4253

www.hamptonroadsbbb.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

16th percentile

0.00x

Higher debt load relative to assets than 16% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Source year 2025

Liabilities / Revenue

16th percentile

0.00x

Higher debt load relative to revenue than 16% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Source year 2025

Net Margin

24th percentile

-3.2%

Higher net margin than 24% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Source year 2025

Top Officer Pay

51st percentile

$139,951

Higher top officer pay than 51% of similar nonprofits.

Top officer pay equals 11.2% of source-year revenue.

501(c)6 • $1M-$5M nonprofits • Source year 2025

Asset Growth

24th percentile

-3.4%

Faster asset growth than 24% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Annualized from 2024 to 2025

Revenue Growth

37th percentile

1.5%

Faster revenue growth than 37% of similar nonprofits.

501(c)6 • $1M-$5M nonprofits • Annualized from 2024 to 2025

Balance Sheet
Liabilities / Assets16th percentile

Assets

Down

$1,081,702

Down $37,932 (-3.4%) from 2024

Liabilities

Up

$2,599

Up $2,599 from 2024

Net Assets

Down

$1,079,103

Down $40,531 (-3.6%) from 2024

Operations
Liabilities / Revenue16th percentileNet Margin24th percentile

Revenue

Up

$1,249,643

Up $17,924 (+1.5%) from 2024

Expenses

Down

$1,290,172

Down $44,904 (-3.4%) from 2024

Net Income

Up

-$40,529

Up $62,828 (+61%) from 2024

Trend Graphs

Balance Sheet Trend

Asset Growth24th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$1.5M$1.0M$500K$0Assets 2010: $1,051,086Liabilities 2010: $69Net Assets 2010: $1,051,0172010Assets 2011: $1,071,142Liabilities 2011: $359Net Assets 2011: $1,070,7832011Assets 2012: $1,105,184Liabilities 2012: $413Net Assets 2012: $1,104,7712012Assets 2013: $1,128,394Liabilities 2013: $582Net Assets 2013: $1,127,8122013Assets 2014: $1,194,490Liabilities 2014: $231Net Assets 2014: $1,194,2592014Assets 2015: $1,288,669Liabilities 2015: $603Net Assets 2015: $1,288,0662015Assets 2016: $1,366,687Liabilities 2016: $157Net Assets 2016: $1,366,5302016Assets 2017: $1,429,866Liabilities 2017: $484Net Assets 2017: $1,429,3822017Assets 2018: $1,474,157Liabilities 2018: $0Net Assets 2018: $1,474,1572018Assets 2019: $1,481,775Liabilities 2019: $550Net Assets 2019: $1,481,2252019Assets 2020: $1,495,339Liabilities 2020: $26,479Net Assets 2020: $1,468,8602020Assets 2021: $1,493,105Liabilities 2021: $10,942Net Assets 2021: $1,482,1632021Assets 2022: $1,485,402Liabilities 2022: $834Net Assets 2022: $1,484,5682022Assets 2023: $1,223,114Liabilities 2023: $122Net Assets 2023: $1,222,9922023Assets 2024: $1,119,634Liabilities 2024: $0Net Assets 2024: $1,119,6342024Assets 2025: $1,081,702Liabilities 2025: $2,599Net Assets 2025: $1,079,1032025

Highlighted filing

2025

Assets$1,081,702
Liabilities$2,599
Net Assets$1,079,103
Open 2025 Filing

Operations Trend

Revenue Growth37th percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$1.5M$1.0M$500K$0-$500KExpenses 2010: $738,3152010Expenses 2011: $720,4182011Expenses 2012: $768,3272012Expenses 2013: $882,7912013Revenue 2014: $922,055Expenses 2014: $855,608Net Income 2014: $66,4472014Revenue 2015: $1,053,779Expenses 2015: $959,972Net Income 2015: $93,8072015Revenue 2016: $1,158,013Expenses 2016: $1,079,549Net Income 2016: $78,4642016Revenue 2017: $1,266,210Expenses 2017: $1,203,358Net Income 2017: $62,8522017Revenue 2018: $1,296,086Expenses 2018: $1,251,311Net Income 2018: $44,7752018Revenue 2019: $1,259,667Expenses 2019: $1,252,599Net Income 2019: $7,0682019Revenue 2020: $1,229,814Expenses 2020: $1,242,179Net Income 2020: -$12,3652020Revenue 2021: $1,238,752Expenses 2021: $1,225,449Net Income 2021: $13,3032021Revenue 2022: $1,296,707Expenses 2022: $1,294,301Net Income 2022: $2,4062022Revenue 2023: $1,219,381Expenses 2023: $1,480,957Net Income 2023: -$261,5762023Revenue 2024: $1,231,719Expenses 2024: $1,335,076Net Income 2024: -$103,3572024Revenue 2025: $1,249,643Expenses 2025: $1,290,172Net Income 2025: -$40,5292025

Highlighted filing

2025

Revenue$1,249,643
Expenses$1,290,172
Net Income-$40,529
Open 2025 Filing

Filings

Most recent year

2025 • Form 990Facts available. Structured filing facts are available, but richer extracted sections are limited.

Open filing
Assets
$1,081,702
Liabilities
$2,599
Net assets
$1,079,103
Revenue
$1,249,643
Expenses
$1,290,172
Net income
-$40,529
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.08$0.00$1.08$1.25$1.29$0.04
2024Detailed filing. Detailed filing data is available for this year.$1.12$0.00$1.12$1.23$1.34$0.10
2023Detailed filing. Detailed filing data is available for this year.$1.22$0.00$1.22$1.22$1.48$0.26
2022Detailed filing. Detailed filing data is available for this year.$1.49$0.00$1.48$1.30$1.29$0.00
2021Detailed filing. Detailed filing data is available for this year.$1.49$0.01$1.48$1.24$1.23$0.01
2020Detailed filing. Detailed filing data is available for this year.$1.50$0.03$1.47$1.23$1.24$0.01
2019Detailed filing. Detailed filing data is available for this year.$1.48$0.00$1.48$1.26$1.25$0.01
2018Detailed filing. Detailed filing data is available for this year.$1.47$0.00$1.47$1.30$1.25$0.04
2017Detailed filing. Detailed filing data is available for this year.$1.43$0.00$1.43$1.27$1.20$0.06
2016Detailed filing. Detailed filing data is available for this year.$1.37$0.00$1.37$1.16$1.08$0.08
2015Detailed filing. Detailed filing data is available for this year.$1.29$0.00$1.29$1.05$0.96$0.09
2014Detailed filing. Detailed filing data is available for this year.$1.19$0.00$1.19$0.92$0.86$0.07
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.13$0.00$1.13$0.88
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.11$0.00$1.10$0.77
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.07$0.00$1.07$0.72
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.05$0.00$1.05$0.74
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jul 1, 2024 to Jun 30, 2025
Signed
Nov 13, 2025
Return Version
2024v5.0
Gross Receipts
$1,255,184
Mission and Program Overview

Mission

Works to maintain ethical business practices in the selling and advertising of goods and services and promote voluntary self regulation of business.

Balance Sheet Detail
LineBeginningEndChange
Assets
Rtn Earn Endowment Incm Other Fnds$1,119,634$1,079,103▼ $40,531
Savings and Temporary Cash Investments$676,563$470,079▼ $206,484
Cash and Non-Interest-Bearing Accounts$153,220$341,892▲ $188,672
Land, Buildings, and Equipment, Net$289,790$269,731▼ $20,059
Prepaid Expenses and Deferred Charges$61--
Total Assets$1,119,634$1,081,702▼ $37,932
Liabilities
Accounts Payable and Accrued Expenses-$2,599-
Total Liabilities$0$2,599▲ $2,599
Net Assets / Fund Balance
Total Net Assets Fund Balance$1,119,634$1,079,103▼ $40,531
Total Liabilities and Net Assets / Fund Balance$1,119,634$1,081,702▼ $37,932

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$228,745$346,602$575,347
Equipment$3,486$64,759$68,245
Land$37,500-$37,500
Compensation and Service Providers
Top Officer Pay51st percentile

Employees

NameTitleFull / Part TimeBaseTotal
Claudell ClarkPresident/ceFT$139,951$139,951

Board Members and Trustees

NameTitle
Ben WillisChairman
Bill HitchockChairman
Charlene a MorringChairman
Jim SteinleChairman
Joseph MaggioreChairman
Patrick BanksChairman
Bonnie MooreDirector
Danielle JohnsonDirector
Justin SaundersDirector
Lee NelsonDirector
Randy McaraDirector
Tyler AugustineDirector
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$1,190,877
Investment Income
$19,728
Other Revenue
$39,038
Change in Net Assets
$-40,529
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$882,638
Other Expenses$407,534
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$768,047--$768,047
Office Expenses$93,799--$93,799
Payments to Affiliates$77,446--$77,446
Advertising$76,393--$76,393
Payroll Taxes$63,254--$63,254
Information Technology$45,249--$45,249
Other Employee Benefits$43,425--$43,425
Occupancy$36,757--$36,757
Depreciation Depletion$20,059--$20,059
Fees for Services Accounting$10,785--$10,785
Insurance$8,964--$8,964
Pension Plan Contributions$7,912--$7,912
Fees for Services Other$5,153--$5,153
Conferences and Meetings$4,055--$4,055
Other Expenses$1,610--$1,610
All Other Expenses$828--$828
Travel$210--$210
Total Functional Expenses$1,290,172$0$0$1,290,172
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Gross Income$14,372
Fundraising Direct Expenses$5,541
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Subject to proxy tax
No
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Backup withholding compliance
No
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Page 6, Part VI, Line 11B

“Copies of form 990 are given to members for review at a meeting prior to the filing date.”

Form 990, Page 6, Part VI, Line 12C

“Reviewed with board and staff. Part of annual review at national level.”

Form 990, Page 6, Part VI, Line 15A

“Part of reviews at a national level.”

Form 990, Page 6, Part VI, Line 15B

“Part of review at national level.”

Form 990, Page 6, Part VI, Line 19

“Documents are available upon request, with reason.”

Filing and Contact Details

Filer

Filer Name
Better Business Bureau
EIN
54-0597891
Phone
7575319400
Address
586 VIRGINIAN DRIVE, NORFOLK, VA 23505-4253

Signing Officer

Name
Claudell Clark
Title
President/CEO
Phone
7575319400
Signed
2025-11-13
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Claudell Clark
Voting Board Members
14
Independent Board Members
14
Employees
16

Preparer

Firm
Colby & Company Plc
Address
2121 OLD GREENBRIER RD, CHESAPEAKE, VA 23320-2635
Preparer
Roger L Porter Jr
Phone
7575232700
Supplemental Narrative

Additional Explanations

Form 990, Page 2, Part III, Line 4D

“Public service business reports, complaint handling, consumer education, advertising, review and charitable solicitation reports”

Form 990, Part XI, Line 9

“Book / tax depreciation difference -2”

Raw XML Appendix389 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

Path#Value
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IRS990/FeesForServicesOtherGrp/TotalAmt05153
IRS990/ForeignActivitiesInd0false
IRS990/ForeignFinancialAccountInd0false
IRS990/ForeignOfficeInd0false
IRS990/Form990PartVIISectionAGrp/AverageHoursPerWeekRt040.00
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IRS990/Form990PartVIISectionAGrp/PersonNm1TYLER AUGUSTINE
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IRS990/Form990PartVIISectionAGrp/TitleTxt6DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt7DIRECTOR
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IRS990/Form990PartVIISectionAGrp/TitleTxt9DIRECTOR
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IRS990/Form990PartVIISectionAGrp/TitleTxt12CHAIRMAN
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IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1COPIES OF FORM 990 ARE GIVEN TO MEMBERS FOR REVIEW AT A MEETING PRIOR TO THE FILING DATE.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2REVIEWED WITH BOARD AND STAFF. PART OF ANNUAL REVIEW AT NATIONAL LEVEL.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3PART OF REVIEWS AT A NATIONAL LEVEL.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt4PART OF REVIEW AT NATIONAL LEVEL.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt5DOCUMENTS ARE AVAILABLE UPON REQUEST, WITH REASON.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt6BOOK / TAX DEPRECIATION DIFFERENCE -2
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0FORM 990, PAGE 2, PART III, LINE 4D
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1FORM 990, PAGE 6, PART VI, LINE 11B
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2FORM 990, PAGE 6, PART VI, LINE 12C
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc3FORM 990, PAGE 6, PART VI, LINE 15A
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc4FORM 990, PAGE 6, PART VI, LINE 15B
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc5FORM 990, PAGE 6, PART VI, LINE 19
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc6FORM 990, PART XI, LINE 9
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ReturnHeader/BuildTS02025-03-06 01:10:19Z
ReturnHeader/BusinessOfficerGrp/DiscussWithPaidPreparerInd0true
ReturnHeader/BusinessOfficerGrp/PersonNm0CLAUDELL CLARK
ReturnHeader/BusinessOfficerGrp/PersonTitleTxt0PRESIDENT/CEO
ReturnHeader/BusinessOfficerGrp/PhoneNum07575319400
ReturnHeader/BusinessOfficerGrp/SignatureDt02025-11-13
ReturnHeader/Filer/BusinessName/BusinessNameLine1Txt0BETTER BUSINESS BUREAU
ReturnHeader/Filer/BusinessName/BusinessNameLine2Txt0GREATER HAMPTON ROADS
ReturnHeader/Filer/BusinessNameControlTxt0BETT
ReturnHeader/Filer/EIN0540597891
ReturnHeader/Filer/PhoneNum07575319400
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ReturnHeader/Filer/USAddress/CityNm0NORFOLK
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ReturnHeader/IRSResponsiblePrtyInfoCurrInd0true
ReturnHeader/PreparerFirmGrp/PreparerFirmEIN0541391989
ReturnHeader/PreparerFirmGrp/PreparerFirmName/BusinessNameLine1Txt0COLBY & COMPANY PLC
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/AddressLine1Txt02121 OLD GREENBRIER RD
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/CityNm0CHESAPEAKE
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/StateAbbreviationCd0VA
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/ZIPCd0233202635
ReturnHeader/PreparerPersonGrp/PhoneNum07575232700
ReturnHeader/PreparerPersonGrp/PreparationDt02025-11-13
ReturnHeader/PreparerPersonGrp/PreparerPersonNm0ROGER L PORTER JR
ReturnHeader/ReturnTs02025-11-14T12:45:07-05:00
ReturnHeader/ReturnTypeCd0990
ReturnHeader/TaxPeriodBeginDt02024-07-01
ReturnHeader/TaxPeriodEndDt02025-06-30
ReturnHeader/TaxYr02024

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