Civic Intelligence

Better Business Bureau of Delaware Inc

EIN 51-0103861 • 501(c)6 • New Castle, DE

Profile

Promote the highest ethical relationship between consumer, business and the public through voluntary self-regulation, consumer and business education and service excellence.

60 Reads WayNew Castle, DE 19720

www.bbb.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

25th percentile

0.00x

Tied with the lowest-debt nonprofits in its peer group.

501(c)6 • $500k-$1M nonprofits • Source year 2024

Liabilities / Revenue

26th percentile

0.00x

Tied with the lowest-debt nonprofits in its peer group.

501(c)6 • $500k-$1M nonprofits • Source year 2024

Net Margin

37th percentile

-0.2%

Higher net margin than 37% of similar nonprofits.

501(c)6 • $500k-$1M nonprofits • Source year 2024

Top Officer Pay

90th percentile

$166,810

Higher top officer pay than 90% of similar nonprofits.

Top officer pay equals 23.3% of source-year revenue.

501(c)6 • $500k-$1M nonprofits • Source year 2024

Asset Growth

37th percentile

-0.4%

Faster asset growth than 37% of similar nonprofits.

501(c)6 • $500k-$1M nonprofits • Annualized from 2023 to 2024

Revenue Growth

38th percentile

0.6%

Faster revenue growth than 38% of similar nonprofits.

501(c)6 • $500k-$1M nonprofits • Annualized from 2023 to 2024

Assets

Down

$475,271

Down $1,770 (-0.4%) from 2023

Liabilities

Flat

$0

Flat from 2023

Net Assets

Down

$475,271

Down $1,770 (-0.4%) from 2023

Revenue

Up

$715,070

Up $4,474 (+0.6%) from 2023

Expenses

Up

$716,840

Up $33,042 (+4.8%) from 2023

Net Income

Down

-$1,770

Down $28,568 (-107%) from 2023

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$600K$400K$200K$0Assets 2010: $259,187Liabilities 2010: $0Net Assets 2010: $259,1872010Assets 2011: $326,176Liabilities 2011: $656Net Assets 2011: $325,5202011Assets 2012: $339,352Liabilities 2012: $1,851Net Assets 2012: $337,5012012Assets 2013: $355,479Liabilities 2013: $0Net Assets 2013: $355,4792013Assets 2014: $364,448Liabilities 2014: $0Net Assets 2014: $364,4482014Assets 2015: $384,950Liabilities 2015: $0Net Assets 2015: $384,9502015Assets 2016: $399,250Liabilities 2016: $0Net Assets 2016: $399,2502016Assets 2017: $412,202Liabilities 2017: $0Net Assets 2017: $412,2022017Assets 2018: $413,250Liabilities 2018: $0Net Assets 2018: $413,2502018Assets 2019: $412,656Liabilities 2019: $0Net Assets 2019: $412,6562019Assets 2020: $408,775Liabilities 2020: $5,000Net Assets 2020: $403,7752020Assets 2021: $465,923Liabilities 2021: $0Net Assets 2021: $465,9232021Assets 2022: $450,243Liabilities 2022: $0Net Assets 2022: $450,2432022Assets 2023: $477,041Liabilities 2023: $0Net Assets 2023: $477,0412023Assets 2024: $475,271Liabilities 2024: $0Net Assets 2024: $475,2712024

Highlighted filing

2024

Assets$475,271
Liabilities$0
Net Assets$475,271

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$800K$600K$400K$200K$0-$200KExpenses 2010: $569,4472010Revenue 2011: $648,909Expenses 2011: $582,576Net Income 2011: $66,3332011Expenses 2012: $540,5082012Revenue 2013: $606,329Expenses 2013: $588,351Net Income 2013: $17,9782013Revenue 2014: $593,639Expenses 2014: $584,668Net Income 2014: $8,9712014Revenue 2015: $617,611Expenses 2015: $597,109Net Income 2015: $20,5022015Revenue 2016: $630,059Expenses 2016: $615,759Net Income 2016: $14,3002016Revenue 2017: $634,563Expenses 2017: $612,192Net Income 2017: $22,3712017Revenue 2018: $622,475Expenses 2018: $621,427Net Income 2018: $1,0482018Revenue 2019: $596,149Expenses 2019: $596,743Net Income 2019: -$5942019Revenue 2020: $590,224Expenses 2020: $599,105Net Income 2020: -$8,8812020Revenue 2021: $704,061Expenses 2021: $641,913Net Income 2021: $62,1482021Revenue 2022: $640,435Expenses 2022: $656,115Net Income 2022: -$15,6802022Revenue 2023: $710,596Expenses 2023: $683,798Net Income 2023: $26,7982023Revenue 2024: $715,070Expenses 2024: $716,840Net Income 2024: -$1,7702024

Highlighted filing

2024

Revenue$715,070
Expenses$716,840
Net Income-$1,770

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$4.75$0.00$4.75$7.15$7.17$0.02
2023Detailed filing. Detailed filing data is available for this year.$4.77$0.00$4.77$7.11$6.84$0.27
2022Detailed filing. Detailed filing data is available for this year.$4.50$0.00$4.50$6.40$6.56$0.16
2021Detailed filing. Detailed filing data is available for this year.$4.66$0.00$4.66$7.04$6.42$0.62
2020Detailed filing. Detailed filing data is available for this year.$4.09$0.05$4.04$5.90$5.99$0.09
2019Detailed filing. Detailed filing data is available for this year.$4.13$0.00$4.13$5.96$5.97$0.01
2018Detailed filing. Detailed filing data is available for this year.$4.13$0.00$4.13$6.22$6.21$0.01
2017Detailed filing. Detailed filing data is available for this year.$4.12$0.00$4.12$6.35$6.12$0.22
2016Detailed filing. Detailed filing data is available for this year.$3.99$0.00$3.99$6.30$6.16$0.14
2015Detailed filing. Detailed filing data is available for this year.$3.85$0.00$3.85$6.18$5.97$0.21
2014Detailed filing. Detailed filing data is available for this year.$3.64$0.00$3.64$5.94$5.85$0.09
2013Detailed filing. Detailed filing data is available for this year.$3.55$0.00$3.55$6.06$5.88$0.18
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$3.39$0.02$3.38$5.41
2011Summary only. Only limited summary data is available for this year.$3.26$0.01$3.26$6.49$5.83$0.66
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$2.59$0.00$2.59$5.69
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Jun 26, 2025
Return Version
2024v5.2
Gross Receipts
$745,157
Mission and Program Overview

Mission

Mission is to promote the highest ethical relationship between business and the public through voluntary self-regulation,consumer business and the public through voluntary self-regulation, consumer and business education and service excellence.

Promote the highest ethical relationship between consumer, business and the public through voluntary self-regulation, consumer and business education and service excellence.

Balance Sheet Detail
LineBeginningEndChange
Assets
Savings and Temporary Cash Investments$286,406$370,504▲ $84,098
Cash and Non-Interest-Bearing Accounts$182,979$100,288▼ $82,691
Land, Buildings, and Equipment, Net$7,656$4,479▼ $3,177
Total Assets$477,041$475,271▼ $1,770
Liabilities
Total Liabilities$0$0→ $0
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$477,041$475,271▼ $1,770
Total Net Assets Fund Balance$477,041$475,271▼ $1,770
Total Liabilities and Net Assets / Fund Balance$477,041$475,271▼ $1,770

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$4,479$105,979$110,458
Leasehold Improvements$0$5,558$5,558
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Christine SauersPresidentFT$123,670$43,140$166,810
Revenue and Support

Revenue Composition

Contributions and Grants
$138,375
Program Service Revenue
$591,904
Investment Income
$8,997
Other Revenue
$-24,206
All Other Contributions
$87,348
Change in Net Assets
$-1,770

Audited Revenue Reconciliation

Revenue per Audited Statements
$715,070
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$30,087
Total Revenue per Audited Statements
$745,157
Total Revenue per Form 990
$715,070
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$471,616
Other Expenses$245,224
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages---$211,307
Current Officers, Directors, Trustees, and Key Employees---$166,810
Other Employee Benefits---$66,288
Advertising---$63,946
Occupancy---$55,496
Payments to Affiliates---$40,152
Payroll Taxes---$27,211
Fees for Services Accounting---$15,441
Information Technology---$7,860
Office Expenses---$5,888
Travel---$4,828
Insurance---$4,444
Depreciation Depletion---$3,177
Fees for Services Other---$1,329
Other Expenses---$90
Total Functional Expenses$0$0$0$716,840

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Audited Statements$746,927
Expenses per Audited Statements$716,840
Total Expenses per Form 990$716,840
Expenses Not Reported on Form 990$30,087
Expenses Not Reported on Financial Statements$0
Fundraising, Events, and Gaming
Fundraising activities
Yes
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Direct Expenses$30,087
Fundraising Gross Income$3,881
Professional Fundraising Fees$0

Fundraising Events

EventGross ReceiptsGross RevenueDirect ExpensesNet Income
Annual Dinner$54,908$3,881$30,087$-26,206
Total Events$54,908$3,881$30,087$-26,206
Political and Lobbying Activity
Political campaign activity
No
In-house lobbying only
Yes
Subject to proxy tax
Yes
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
Yes
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
Yes
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section A, Line 6

The organization shall have one class of members. The membership of this organization consist of persons, firms, associations and corporations interested in better business principles, whose applications are approved by the board of directors or a committee appointed by the board of directors for that purpose.

Form 990, Part VI, Section A, Line 7A

Directors shall be elected for terms of three years and shall serve not more than two successive terms unless nominated to additional terms by the nominating committee and duly elected by the members.

Form 990, Part VI, Section A, Line 7B

Each member shall be entitled to one vote on each matter submitted to a vote of members.

Form 990, Part VI, Section B, Line 11B

The finance and executive committees review and approve the filing of form 990.

Form 990, Part VI, Section B, Line 12C

The bbb conflict of interest policy indicates all bbb board members must annually disclose any conflicts of interest. In addition, on an annual basis, the bureau ceo and officers shall disclose any conflicts of interest to the bbb board of directors. The president of the organization sends an annual e-mail reminder of the requirement and a list of potential conflicts that may exist with an attachment of the conflict of interest policy, which clearly defines potential conflicts of interest and must be signed by all persons mentioned above.

Form 990, Part VI, Section B, Line 15A

The organization's chair and vice-chair prepare and provide a preliminary evaluation of compensation to the executive committee for review and approval. The evaluation includes use of data as to comparable compensation for similarly qualified persons in functionally comparable positions and similarly situated organizations. The evaluation also includes performance reviews and achievements made.

Form 990, Part VI, Section C, Line 18

The organization makes its form 1023 and form 990 available to the public upon request.

Form 990, Part VI, Section C, Line 19

Organization makes its governing documents, conflict of interest policy, and financial statements available to the public upon request.

Filing and Contact Details

Filer

Filer Name
Better Business Bureau of Delaware Inc
EIN
51-0103861
Phone
3022215255
Address
60 READS WAY, NEW CASTLE, DE 19720

Signing Officer

Name
Christine Sauers
Title
President
Phone
3022215255
Signed
2025-06-26
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Christine Sauers
Formed
1965
Legal Domicile
De
Voting Board Members
28
Independent Board Members
28
Employees
4
Volunteers
2

Preparer

Firm
Belfint Lyons & Shuman Pa
Address
1011 CENTRE RD STE 310, WILMINGTON, DE 19805
Preparer
Jonathan D Moll CPA
Phone
3022250600
Supplemental Narrative

Additional Explanations

Form 990, Part XII, Line 12C

The organization did not change its oversight process or selection process during the tax year.

Financial Statement Notes

PART X, LINE 2:

The bureau is a nonprofit corporation that is exempt from income taxes under section 501(c)(6) of the irc and is not a private foundation. The bureau's management believes it has no material uncertain tax positions and, accordingly, has not recognized any liability for unrecognized tax benefits. For the years ended december 31, 2024 and 2023, the bureau did not recognize any interest or penalties. The bureau's federal forms 990 for the years ended december 31, 2021, 2022, and 2023 are subject to examination by the irs, generally for three years after they were filed.

PART XI, LINE 2D - OTHER ADJUSTMENTS:

Special events expenses offsetting revenue on form 990 30,087.

PART XII, LINE 2D - OTHER ADJUSTMENTS:

Special events expenses offsetting revenue on form 990 30,087.

Raw XML AppendixShowing 400 of 592 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/ActivityOrMissionDesc0PROMOTE THE HIGHEST ETHICAL RELATIONSHIP BETWEEN CONSUMER, BUSINESS AND THE PUBLIC THROUGH VOLUNTARY SELF-REGULATION, CONSUMER AND BUSINESS EDUCATION AND SERVICE EXCELLENCE.
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IRS990/Desc0BBB'S MISSION IS TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST. BBB ACCOMPLISHES THIS MISSION BY - CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES, SETTING STANDARDS FOR MARKETPLACE TRUST, ENCOURAGING AND SUPPORTING BEST PRACTICES, CELEBRATING MARKETPLACE ROLE MODELS, AND DENOUNCING SUBSTANDARD MARKETPLACE BEHAVIOR. BBB SEES TRUST AS A FUNCTION OF TWO PRIMARY FACTORS - INTEGRITY AND PERFORMANCE. INTEGRITY INCLUDES RESPECT, ETHICS AND INTENT. PERFORMANCE SPEAKS TO A BUSINESS'S TRACK RECORD OF DELIVERING RESULTS IN ACCORDANCE WITH BBB STANDARDS AND/OR ADDRESSING CUSTOMER CONCERNS IN A TIMELY, SATISFACTORY MANNER. BBB ENSURES THAT HIGH STANDARDS FOR TRUST ARE SET AND MAINTAINED. BBB EXISTS SO CONSUMERS AND BUSINESSES ALIKE HAVE AN UNBIASED SOURCE TO GUIDE THEM ON MATTERS OF TRUST. BBB PROVIDES EDUCATIONAL INFORMATION AND EXPERT ADVICE THAT IS FREE OF CHARGE AND EASILY ACCESSIBLE. BBB BUSINESSES MEETING BBB STANDARDS ARE PRESENTED TO LOCAL BOARDS OF DIRECTORS (OR DESIGNEES) FOR REVIEW AND ACCEPTANCE AS A BBB ACCREDITED BUSINESS. ALL BBB ACCREDITED BUSINESSES HAVE AGREED TO LIVE UP TO OUR STANDARDS FOR TRUST. OUR STANDARDS FOR TRUST ARE A COMPREHENSIVE SET OF POLICIES, PROCEDURES, AND BEST PRACTICES FOCUSED ON HOW BUSINESSES SHOULD TREAT THE PUBLIC, FAIRLY AND HONESTLY IN ALL CIRCUMSTANCES. BBB DOES NOT COMPARE BUSINESSES AGAINST EACH OTHER, BUT RATHER EVALUATES BUSINESSES AGAINST BBB STANDARDS, AND BBB STANDARDS CLEARLY SPEAK TO THE CHARACTER AND COMPETENCE OF AN ORGANIZATION. BBB IS THE RESOURCE TO TURN TO FOR OBJECTIVE, UNBIASED INFORMATION ON BUSINESSES. BBB'S NETWORK OF NATIONAL AND LOCAL BBB OPERATIONS ALLOWS US TO MONITOR AND TAKE ACTION ON THOUSANDS OF BUSINESS ISSUES AFFECTING CONSUMERS AT ANY GIVEN TIME. IN 2024, THE BUREAU PROVIDED 1,551,279 REPORTS TO CONSUMERS AND HANDLED APPROXIMATELY 13,769 COMPLAINTS.
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IRS990/Form990PartVIISectionAGrp/PersonNm3ERIN DIMARCO
IRS990/Form990PartVIISectionAGrp/PersonNm4GERARD ESPOSITO
IRS990/Form990PartVIISectionAGrp/PersonNm5GLENN FEDALE SR
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IRS990/Form990PartVIISectionAGrp/TitleTxt4DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt5DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt6DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt7DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt8DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt9DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt10DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt11DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt12DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt13DIRECTOR
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IRS990/Form990PartVIISectionAGrp/TitleTxt17DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt18DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt19DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt20DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt21DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt22TREASURER
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IRS990/Form990PartVIISectionAGrp/TitleTxt24DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt25DIRECTOR
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IRS990/Form990PartVIISectionAGrp/TitleTxt27DIRECTOR
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