Civic Intelligence

Area Agency on Aging of Western Michigan Inc.

990 • Fiscal year 2024 • EIN 38-2058542

Oct 01, 2023 to Sep 30, 2024 • Filed on Jun 20, 2025

Organization ProfileWWW.AAAWM.ORG
3215 Eaglecrest Dr NEGrand Rapids, MI 49525-7005

(616) 456-5664

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

67th percentile

0.43x

Higher debt load relative to assets than 67% of similar nonprofits.

2024 filings • 501(c)3 • $50M-$100M nonprofits • Source year 2024

Liabilities / Revenue

22nd percentile

0.11x

Higher debt load relative to revenue than 22% of similar nonprofits.

2024 filings • 501(c)3 • $50M-$100M nonprofits • Source year 2024

Net Margin

23rd percentile

-3.7%

Higher net margin than 23% of similar nonprofits.

2024 filings • 501(c)3 • $50M-$100M nonprofits • Source year 2024

Top Officer Pay

12th percentile

$148,653

Higher top officer pay than 12% of similar nonprofits.

Top officer pay equals 0.2% of source-year revenue.

2024 filings • 501(c)3 • $50M-$100M nonprofits • Source year 2024

Asset Growth

8th percentile

-7.9%

Faster asset growth than 8% of similar nonprofits.

2024 filings • 501(c)3 • $50M-$100M nonprofits • Annualized from 2023 to 2024

Revenue Growth

53rd percentile

10%

Faster revenue growth than 53% of similar nonprofits.

2024 filings • 501(c)3 • $50M-$100M nonprofits • Annualized from 2023 to 2024

Balance Sheet
Liabilities / Assets67th percentile

Assets

Down

$17,530,845

Down $1,506,824 (-7.9%) from 2023

Net Assets

Down

$9,959,794

Down $2,408,036 (-19%) from 2023

Liabilities

Up

$7,571,051

Up $901,212 (+14%) from 2023

Revenue And Expenses
Liabilities / Revenue22nd percentileNet Margin23rd percentile

Revenue

Up

$67,267,561

Up $6,246,715 (+10%) from 2023

Expenses

Up

$69,748,691

Up $5,732,208 (+9.0%) from 2023

Net Income

Up

-$2,481,130

Up $514,507 (+17%) from 2023

Historical Trend

Balance Sheet Trend

Asset Growth8th percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$30M$20M$10M$0Assets 2010: $7,993,337Liabilities 2010: $2,814,427Net Assets 2010: $5,178,9102010Assets 2011: $10,048,746Liabilities 2011: $4,028,666Net Assets 2011: $6,020,0802011Assets 2012: $11,266,244Liabilities 2012: $4,886,214Net Assets 2012: $6,380,0302012Assets 2013: $13,464,416Liabilities 2013: $7,135,333Net Assets 2013: $6,329,0832013Assets 2014: $15,682,398Liabilities 2014: $6,946,870Net Assets 2014: $8,735,5282014Assets 2015: $16,340,498Liabilities 2015: $4,505,462Net Assets 2015: $11,835,0362015Assets 2016: $16,908,386Liabilities 2016: $4,124,136Net Assets 2016: $12,784,2502016Assets 2017: $16,607,589Liabilities 2017: $3,374,170Net Assets 2017: $13,233,4192017Assets 2018: $18,879,199Liabilities 2018: $4,097,187Net Assets 2018: $14,782,0122018Assets 2019: $18,698,820Liabilities 2019: $4,277,365Net Assets 2019: $14,421,4552019Assets 2020: $20,780,138Liabilities 2020: $7,410,852Net Assets 2020: $13,369,2862020Assets 2021: $20,743,900Liabilities 2021: $5,255,743Net Assets 2021: $15,488,1572021Assets 2022: $21,031,241Liabilities 2022: $5,768,921Net Assets 2022: $15,262,3202022Assets 2023: $19,037,669Liabilities 2023: $6,669,839Net Assets 2023: $12,367,8302023Assets 2024: $17,530,845Liabilities 2024: $7,571,051Net Assets 2024: $9,959,7942024

Highlighted filing

2024

Assets$17,530,845
Liabilities$7,571,051
Net Assets$9,959,794
Open 2024 Filing

Operations Trend

Revenue Growth53rd percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$80M$60M$40M$20M$0-$20MExpenses 2010: $24,230,0162010Expenses 2011: $25,589,2852011Expenses 2012: $26,888,5212012Revenue 2013: $28,562,800Expenses 2013: $28,613,747Net Income 2013: -$50,9472013Revenue 2014: $33,788,547Expenses 2014: $31,382,102Net Income 2014: $2,406,4452014Revenue 2015: $40,100,488Expenses 2015: $37,000,980Net Income 2015: $3,099,5082015Revenue 2016: $41,529,995Expenses 2016: $40,580,781Net Income 2016: $949,2142016Revenue 2017: $42,337,684Expenses 2017: $41,888,515Net Income 2017: $449,1692017Revenue 2018: $44,692,198Expenses 2018: $43,143,605Net Income 2018: $1,548,5932018Revenue 2019: $46,031,204Expenses 2019: $46,391,761Net Income 2019: -$360,5572019Revenue 2020: $49,974,694Expenses 2020: $51,026,863Net Income 2020: -$1,052,1692020Revenue 2021: $55,691,217Expenses 2021: $53,572,346Net Income 2021: $2,118,8712021Revenue 2022: $57,077,059Expenses 2022: $57,302,896Net Income 2022: -$225,8372022Revenue 2023: $61,020,846Expenses 2023: $64,016,483Net Income 2023: -$2,995,6372023Revenue 2024: $67,267,561Expenses 2024: $69,748,691Net Income 2024: -$2,481,1302024

Highlighted filing

2024

Revenue$67,267,561
Expenses$69,748,691
Net Income-$2,481,130
Open 2024 Filing
Jump To
Filing Snapshot
Filing Period
Oct 1, 2023 to Sep 30, 2024
Signed
Jun 20, 2025
Return Version
2023v6.0
Gross Receipts
$67,267,561
Mission and Program Overview

Mission

The purpose of the area agency on aging of western michigan is to provide older persons and persons with disabilities, including those in the greatest social and economic need, with an array of human services designed to maintain independence and dignity in their homes and communities.

Through internal expertise, external partnerships, and advocacy, the area agency on aging of western michigan provides older adults, adults with disabilities, and their caregivers equitable access to services that promote independence and dignity in their communities.

Balance Sheet Detail
LineBeginningEndChange
Assets
Savings and Temporary Cash Investments$5,617,926$5,452,263▼ $165,663
Investments in Publicly Traded Securities$6,073,093$5,393,720▼ $679,373
Pledges and Grants Receivable$4,298,484$3,591,907▼ $706,577
Land, Buildings, and Equipment, Net$2,586,180$2,541,470▼ $44,710
Accounts Receivable$265,720$321,891▲ $56,171
Prepaid Expenses and Deferred Charges$196,091$229,419▲ $33,328
Cash and Non-Interest-Bearing Accounts$175$175→ $0
Total Assets$19,037,669$17,530,845▼ $1,506,824
Liabilities
Accounts Payable and Accrued Expenses$6,669,839$7,571,051▲ $901,212
Total Liabilities$6,669,839$7,571,051▲ $901,212
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$12,266,743$9,850,235▼ $2,416,508
Net Assets With Donor Restrictions$101,087$109,559▲ $8,472
Total Net Assets Fund Balance$12,367,830$9,959,794▼ $2,408,036
Total Liabilities and Net Assets / Fund Balance$19,037,669$17,530,845▼ $1,506,824

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$1,954,845$1,311,064$3,265,909
Land$586,625-$586,625
Compensation and Service Providers
Top Officer Pay12th percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Kendrick HeinleinChief Executive OfficerFT$115,644$33,009$148,653
Suzanne Filby-clarkChief Operating OfficerFT$111,590$31,060$142,650
Laura DobrzelewskiVP of Care ManagementFT$104,623$14,156$118,779
Scott RussettChief Financial OfficerFT$87,909$12,917$100,826

Board Members and Trustees

NameTitle
Bill RoutleyChairperson
Carol HennessyCo-chairperson
Dawn MontegueBoard Member
Edna AlbertBoard Member
Jane DevriesBoard Member
Ken DelaatBoard Member
Kristine RaymondBoard Member
Larry TiejemaBoard Member
Lisa KnightBoard Member
Mark DeyoungBoard Member
Richard FitzpatrickBoard Member
Ron BakerBoard Member
Sharon BongardBoard Member
Stuart PeetBoard Member
Tim MitchellBoard Member
Marilyn BurnsBoard Member-at-large
Nancy NielsenBoard Member-at-large
Kim HalladayFormer Board Member
Ron BaconSecretary
Chuck HazekampTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
Elders Helpers LLCHomemaker, Personal Care, In-home Respit500 CHERRY ST SE, Grand Rapids, MI 49503$6,155,754
Meals On Wheels Western MichiganHome Delivered And Congregate Meals2900 WILSON AVENUE SW SUITE 500, Grandville, MI 49418$5,580,092
Comforcare Senior Services Mid-mi Dba SHomemaker, Personal Care, In-home Respit129 E MAIN ST, Stanton, MI 48888$4,009,427
Senior Neighbors INCHome Chore, Transportation, Senior Cente678 FRONT AVE NW STE 205, Grand Rapids, MI 49504$2,771,235
Reliance Community Care PartnersHomemaker, Personal Care, In-home Respit2100 RAYBROOK SE STE 203, Grand Rapids, MI 49546$2,655,607
Revenue and Support

Revenue Composition

Contributions and Grants
$50,169,285
Program Service Revenue
$16,237,000
Investment Income
$861,276
Other Revenue
$0
All Other Contributions
$78,431
Change in Net Assets
$-2,481,130

Audited Revenue Reconciliation

Revenue per Audited Statements
$67,267,561
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$73,094
Total Revenue per Audited Statements
$67,340,655
Total Revenue per Form 990
$67,267,561
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$59,687,177
Salaries, Compensation, and Employee Benefits$10,061,514
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$5,577,844$1,345,458-$6,923,302
Other Employee Benefits$1,093,663$243,745-$1,337,408
Pension Plan Contributions$540,805$124,986-$665,791
Payroll Taxes$451,825$145,645-$597,470
Current Officers, Directors, Trustees, and Key Employees-$537,543-$537,543
Fees for Services Other$376,317$143,744-$520,061
Office Expenses$162,848$113,208-$276,056
Travel$157,312$86,962-$244,274
Occupancy$164,506$24,771-$189,277
Depreciation Depletion$119,247$19,812-$139,059
Fees for Services Accounting$8,718$55,365-$64,083
Other Expenses$19,303$24,885-$44,188
Advertising$27,633$7,893-$35,526
Fees for Services Legal$1,478$8,258-$9,736
Total Functional Expenses$66,834,764$2,913,927$0$69,748,691

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$69,748,691
Total Expenses per Audited Statements$69,748,691
Total Expenses per Form 990$69,748,691
Expenses Not Reported on Financial Statements$0
Expenses Not Reported on Form 990$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

“The agency provides a copy of the 990 to the governing body before its submission upon completion of form 990.”

Form 990, Part VI, Section B, Line 12C

“Human resources collects conflict of interest statements from staff every three years and every year from board members. New staff during this three year period sign a statement as part of orientation. The management team reviews and decides on potential issues that arise.”

Form 990, Part VI, Section B, Line 15

“Compensation of the chief executive officer and the chief financial officer is approved by the executive committee. The executive committee will periodically receive surveys of other area agencies on aging in michigan and compensation studies of other service agencies in west michigan for their determination of compensation.”

Form 990, Part VI, Section C, Line 19

“The agency provides governing documents, conflict of interest, and financial statements to the public upon request.”

Filing and Contact Details

Filer

Filer Name
Area Agency on Aging of Western
EIN
38-2058542
Phone
6164565664
Address
3215 EAGLECREST DR NE, GRAND RAPIDS, MI 49525-7005

Signing Officer

Name
Kendrick Heinlein
Title
Chief Executive Officer
Phone
6164565664
Signed
2025-06-20
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Kendrick Heinlein
Formed
1974
Legal Domicile
Mi
Voting Board Members
20
Independent Board Members
20
Employees
133
Volunteers
35

Preparer

Firm
Doeren Mayhew
Address
56 CESAR E CHAVEZ AVE SW STE 100, GRAND RAPIDS, MI 49503
Preparer
Justin D Hawkes CPA
Phone
6162355200
Supplemental Narrative

Additional Explanations

FORM 990, PART XII, LINE 2C:

“The executive committee will review the financial statements with the accountants and accept the audit. The executive committee will also recommend the auditors for full board approval.”

Financial Statement Notes

PART X, LINE 2:

“The internal revenue service has determined the agency is exempt from income taxes under provisions of code section 501(c)(3) whereby only unrelated business income, as defined by section 509(a)(1) of the code, is subject to federal income tax. The agency currently has no unrelated business activity. Accordingly, no provision for income taxes has been recorded. In addition, the agency qualifies for the charitable contribution deduction under section 170(b)(1)(a) and has been classified as an organization that is not a private foundation under section 509(a)(1). Tax positions taken are assessed for uncertainty and a provision may be recorded if a tax position is not likely to be sustained upon examination.”

Raw XML AppendixShowing 400 of 615 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/ActivityOrMissionDesc0THROUGH INTERNAL EXPERTISE, EXTERNAL PARTNERSHIPS, AND ADVOCACY, THE AREA AGENCY ON AGING OF WESTERN MICHIGAN PROVIDES OLDER ADULTS, ADULTS WITH DISABILITIES, AND THEIR CAREGIVERS EQUITABLE ACCESS TO SERVICES THAT PROMOTE INDEPENDENCE AND DIGNITY IN THEIR COMMUNITIES.
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IRS990/Form990PartVIISectionAGrp/TitleTxt3SECRETARY
IRS990/Form990PartVIISectionAGrp/TitleTxt4BOARD MEMBER-AT-LARGE
IRS990/Form990PartVIISectionAGrp/TitleTxt5BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt6BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt7BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt8BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt9BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt10TREASURER
IRS990/Form990PartVIISectionAGrp/TitleTxt11FORMER BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt12BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt13BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt14BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt15BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt16BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt17BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt18BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt19BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt20CHIEF EXECUTIVE OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt21CHIEF FINANCIAL OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt22CHIEF OPERATING OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt23VP OF CARE MANAGEMENT
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IRS990/MembersOrStockholdersInd00
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Document Assets

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Filings

Displayed year

2024 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$17,530,845
Liabilities
$7,571,051
Net assets
$9,959,794
Revenue
$67,267,561
Expenses
$69,748,691
Net income
-$2,481,130
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$17.5$7.57$9.96$67.3$69.7$2.48
2023Detailed filing. Detailed filing data is available for this year.$19.0$6.67$12.4$61.0$64.0$3.00
2022Facts available. Structured filing facts are available, but richer extracted sections are limited.$21.0$5.77$15.3$57.1$57.3$0.23
2021Detailed filing. Detailed filing data is available for this year.$20.7$5.26$15.5$55.7$53.6$2.12
2020Detailed filing. Detailed filing data is available for this year.$20.8$7.41$13.4$50.0$51.0$1.05
2019Detailed filing. Detailed filing data is available for this year.$18.7$4.28$14.4$46.0$46.4$0.36
2018Detailed filing. Detailed filing data is available for this year.$18.9$4.10$14.8$44.7$43.1$1.55
2017Detailed filing. Detailed filing data is available for this year.$16.6$3.37$13.2$42.3$41.9$0.45
2016Detailed filing. Detailed filing data is available for this year.$16.9$4.12$12.8$41.5$40.6$0.95
2015Detailed filing. Detailed filing data is available for this year.$16.3$4.51$11.8$40.1$37.0$3.10
2014Detailed filing. Detailed filing data is available for this year.$15.7$6.95$8.74$33.8$31.4$2.41
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$13.5$7.14$6.33$28.6$28.6$0.05
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$11.3$4.89$6.38$26.9
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$10.0$4.03$6.02$25.6
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$7.99$2.81$5.18$24.2